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Solano Way Auto Repair
2197 Solano Way, Concord, CA 94520, United States
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Solano Way Auto Repair
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Ry
Review №1

Excellent small town style shop where they go out of their way to say hello as you walk up. Last time I was there I had forgotten to make the right appointment and Ken was still able to make it work for me. Always able to accommodate my night before drop offs. They use the shop software that sends you text updates so you know when your car is actually ready for pick up and give a courtesy call.

De
Review №2

The guys at this Garage are wonderful. I go there for maintenance on my 2005 Tahoe because they are very reasonable auto mechanics

Si
Review №3

Nice and friendly staff. Got smog check done and it was pretty quick. All done in less than 20mins. Highly recommended.

Jo
Review №4

Always good doing business here. Dropped my truck off for an oil change and it was done in a couple of hours. Excellent service and friendly crew! I recommend highly

Ti
Review №5

Solano Way Auto is the only place I will ever take my vehicle. They are professional and way better priced than othe mechanics in the area. Ken Jr. and Will always take extra care of my Ford Explorer and my husbands F350. Best shop ever!

Mi
Review №6

After an initial recharge of my A/C system, the air started to blow less and less cold after a few weeks, so I brought it back. Luckily, they used freon with dye so the leak could be traced to a faulty condenser. They replaced the part and recharged the system at a fair and reasonable price. Very happy with the service and overall results, and very happy that I didnt destroy my expensive A/C with one of those store-bought A/C recharge bottles with stop-leak! Trust the pros @ Solano Way Auto Repair. Thanks Ken Jr. and Sr. too!

Ka
Review №7

I had my car fixed there last year and I was very happy with it and I stopped by today to find an auto repair shop and he was very honest and what he told me about another shop so Im quite happy with the work that I get done there and the people that work there

Mi
Review №8

Ken and his crew are the best. If you are looking for an honest car man, Ken is the guy to see. His pa taught him well.

Kr
Review №9

Good local people, mostly take care of my company vehicles. They diagnose and fix everything quickly.

Ad
Review №10

Really good, honest service.

Ja
Review №11

I try to be as savvy as possible when getting my 06 Rav 4 serviced, and go to three places to get quotes on service and advice on repair/ Maintenance. Ken was able to beat out much larger Dealerships in the area by offering very reasonable prices, smooth/tech savvy customer service, timley repair, and consistent communication. I really liked recieving my diagnostic report by email as this will make saving service records many times easier. My 20 year old Rav was feeling nice and snappy after Solano Way was done with it. Thanks again.

Ic
Review №12

Best in the business 😎 Only place to have vehicles maintained. Experts in all fields, even if they cant do it theyll point you to the right direction. Only uses highest quality parts and will tell you upfront I wont put garbage on your car They can literally fix anything

Da
Review №13

Replaced my alternator the same day at at good price.

Ja
Review №14

My family have been trusting these guys for the past 3 decades and will continue to do so. I would much rather support a local Auto repair than take it elsewhere.

Lu
Review №15

These guys are the best mechanics Ive ever been to. They are professional, courteous, and prompt.I go there for everything my car needs. And just for myself when I need a hug.I love these guys!

Th
Review №16

My experience getting my car fixed here was fantastic. Ken Jr. helped me from beginning to end and was incredibly professional, knowledgeable, and courteous throughout. He explained what was going on, what needed to happen, and communicated well through the whole process.Theyre priced competitively, and the service is warrantied for two years, which is great peace of mind.The work was done as expected and promptly completed. There was a small delay over the original quoted time but Ken Jr. communicated it to me clearly.I would absolutely recommend this shop to anyone in the area and though I hope I never need to, Ill be glad to take my car back here for future service!

Lu
Review №17

Solano Way Auto Repair was very professional with my truck service, everything was on time, and the service was performed as explained to me. I wouldnt take my vehicles anywhere else!

Da
Review №18

I had put off some major repairs and I found this service to be exactly as advertised. I was glad I tried them. How rare is that? If Ken says he can do it, he can. 34 years in business. Excellent! (5/2019)We brought in our second automobile, a truck. Same great service. Better than Factory! This time I noticed all the continued education placards. These guys are serious about the health of your car. Excellent again! (9/2019)

Vi
Review №19

Hello my experience at Solano Auto Repair has been nothing but excellent and I will recommend them and will continue to take my business there. This is a GOOD and HONEST mechanic that I will always trust. Thank you, Vic.

Ca
Review №20

Solano Way Auto Repair was recommended to me by a neighbor. I have an old 13 years old Toyota Camry and it constantly needs attention. The shops I have tried before were OK but none of them can even remotely compare to Solano Way Auto Repair. I have been explained in great details about the status of my car and what needed to be done and when. I am amazed; have never seen more hones, patient, and friendly auto professional than Ken. I think I have finally found my repair shop for life. Thank you, Solano Auto Repair Team. Keep up the good work because shops like yours are in extinction.

La
Review №21

Ive used this place for about a year now, its close to home so thata a plus. Im not sure of the per hour rate but prices are reasonable, fast proper service, upfront workers and you also are kept up to date via text

Ro
Review №22

I drive a tow truck and I have taken a lot of people to this repair shop and I have never heard anything bad about them. Good people.

Tr
Review №23

Solano Auto Repair is very professional, friendly, and dependable. I dropped off my vehicle on the way to work and it was completed by the time I got off on the same day. Ken Jr. is always friendly, makes sure that I am able to get to my next destination and even remembers to ask about my kids after not seeing me in a couple of years. This is a comfortable down home feeling kind of shop. Thank you Solano Auto Repair!

St
Review №24

Very helpful, knowledgeable in Friendly

Ja
Review №25

I trust the technicians at Solano Way Auto Repair. They deliver quality service at a good value. They are always professional and friendly. They are a trusted neighborhood busines.

do
Review №26

My experience yesterday was so profoundly positive. It is so reassuring that customer service still exists. Ken Jr actually shook my hand when came in. I almost fainted. They did everything they said they would do in a timely matter. Even took me to BART. The price quoted was what I paid. There were no surprise extra costs. Truly this is only place to go for repairs. Dont waste your time researching where to go.

Al
Review №27

These guys are awesome.. Professional and quality work, thank you for being part of our neighborhood.

De
Review №28

Ken Jr and Sr are very accomodating and provide detail info on the issues that has to address. Thank you and looking forward to more visit.

Ma
Review №29

I always have a great experience at Solano auto repair. Ken Sr Ken Jr and their staff are awesome. They always inspect your vehicle thoroughly and recommend what is always best for you and what your car needs. I moved to Vallejo almost four years ago and would rather drive or tow my car to them. I would recommend them to anyone.

Ra
Review №30

Been using their services since it was Ken and Stans. Ken Sr and Jr saved my life this week. Ordered us new tires and had them mounted in less than an hourThen came in today for a last minute brake pad change and they said theyd have it done in no time. I recommend them to everyone I know whos having car troubles. Thank you guys youre life savers

Mi
Review №31

This shop is very professional and courteous.they diagnosed the problem with my jeep,ordered parts and they repaired it the same day.they also noticed a small leak on my cooling system and did a pressure check free of charge.these guys are great

Mi
Review №32

Been bringing my car(s) here for years and it is always a delight! They are the best - super realistic about what is most vital to fix immediately, or next month, or next year. 😅 They offer really competitive pricing. Amazing customer service, I really dig the new(ish) text and email automated updates which help give me an idea of how long something will take. I love that I can call at 5pm when something breaks or makes a weird noise and usually take it over that night for a drop off with key in the lockbox or the next morning when they open. Would definitely recommend to everyone in the East Bay area of Martinez, Concord, Clayton, Pacheco, Bay Point, Pleasant Hill, etc! You wont be disappointed.

Ca
Review №33

As always, I trust the Kens and Eddy to take care of my car (actually all three of my old cars). Saturn smog result, PASS. Not bad for an 18 year old Saturn with over 230K miles on it. The best part? It still gets 32 to 34 MPG. And thats because these guys know how to take care of cars and trucks. They really do!!!

Do
Review №34

Great guys, very professional, they looked at my vehicle at the last second before they closed at 5pm and then informed me what was wrong soon after. I already new I was going to have my vehicle left there overnight but they had my Toyota Tacoma repaired by 12pm the next day. Great guys. Would come back.

Je
Review №35

Love these guys, they do the Best job! Very trustworthy and reasonable. Ken jr. Is Awesome!

Na
Review №36

Originally I was happy their customer service was on point but they severely over charged me. And then told me my breaks and other things needed to be done and quoted me 800-1000 took it to another shop closer to home who quoted me half the price for the same work. Had 2 different shops tell me they were severely over charging me for the work and just taking advantage. Sorry not getting my business again. And def will reccomend people stay away.

St
Review №37

Thanks for always taking the time to do a quality job and explaining what happened and how you handled it.

St
Review №38

These guys do it right the first time, constantly updating you,fair PRICES,good quality craftsmanship,

jo
Review №39

Trustworthy, skilled and best customer service ever. I highly recommend Solano Auto Repair for any type of service you may need

Ja
Review №40

They were able to squeeze me in in a short time. They were able to do exactly what I needed and everything works perfect now!

Le
Review №41

Excellent customer service! They go above and beyond to help the customer. Consistently excellent work in a timely fashion.

To
Review №42

My wife and I have been taking our cars here for years and its always been a great experience for us. Highly recommend!

MA
Review №43

NEVER BEEN. HEARD THERE REAL GOOD AND NICE

Ed
Review №44

Ken and Ken Jr. are honest and knowledgeable about most cars. The employees are sharp and Ken makes sure they are current on procedures...

Ja
Review №45

Brought my car in for a routine maintenance at 90K Miles. They treated my car as if their own. Great service great prices. I would not hesitate to bring my car to them and tell all my friends that they are my trusted local auto shop

Ch
Review №46

Straight shooter, upfront and willing to explain things. Updates via email and text and phone with pictures and description of services.

Sy
Review №47

These guys are super honest and super friendly. I have taken in my car to get my oil changed twice. The most recent time, they noted that the front strut was leaking and then went out of their way to contact the Toyota dealership to check if my car was under warranty. It was... so they gave the closest dealership my information.Theyre a pleasure to deal with and very upbeat. Also they cleaned the exterior of my car for free after doing the oil change.

Da
Review №48

Friendly and excellent turnaround time. Prices are reasonable.

Ru
Review №49

Ken Jr. and his wonderful team helped get our RV up and running in just a few hours. Even though our motorhome is a 27 foot Class C and isnt huge, most auto shops refuse to even work on RVs because of the size (dont fit in the bays/parking lot). But Solano Way let us know that it wouldnt be a problem. They quickly identified that our issue was the alternator, ordered the part, had it delivered within two hours and installed it soon after. They also let us know that the oil was low and topped it off for us, and replaced all our belts as a safety measure since they looked worn. Our RV is now running SO much quieter and better, and were so happy that we went to Solano Way instead of a different auto shop. Thank you!!!!!

R.
Review №50

Top-notch customer service and communication, quick turnaround. Highly recommend.

Al
Review №51

Love it!

Ch
Review №52

First time here. Couldn’t be happier with them. Real people working hard. Not trying to up-sell me. Ken Jr was real about what he thinks is a waste of money. I’ll defiantly be back.

Bi
Review №53

The only place I take my car. Excellent and friendly service

Ol
Review №54

Great location, reasonably priced, and honest work. They send out friendly reminders via email for service, but they are not obnoxious with their emails.

ra
Review №55

This review is long overdue. The Kens are great! I ran my 2001 Saturn in to their shop in December; there was both a Check Engine light and a rattling sound coming from my front passenger-side wheel that had me extremely worried. Turned out the noise was because the strut tower was shot, and the Check Engine light was because of a bad EGR valve; they replaced both. While there, they discovered a transmission leak, but it wasnt emergent, so we postponed it.About a month later, the car making a bit of a squealing sound, so I ran it back in. They changed out the transmission filter, problem solved.Throughout it all, they frequently went out of their way to provide great customer service: Pickups and drop-offs as needed, no unnecessary charges (e.g.didnt run a diagnostic every visit even though they know whats causing the problem, like some shops will), and they kept me apprised of my vehicles progress the whole way through. They were so great that my girlfriends started going to them, too.Professional, friendly, and thorough. You cant do better than these guys.

Ja
Review №56

Identified one problem quickly and got it dealt with, but then charged me almost 600$ for a transmission servicing (should be $270 at most). I recommend shopping around.

Ad
Review №57

Great service..... Fast work with Quality i can trust....

Sk
Review №58

Simply the best I have been a customer for 20 years and will not go anywhere else

Da
Review №59

They were friendly and very reasonably priced!!!!

Mr
Review №60

Wonderful service

Ca
Review №61

Execelent mechanic that you can trust.

HO
Review №62

The last family shop around.

Information
44 Photos
62 Comments
4.8 Rating
  • Address:2197 Solano Way, Concord, CA 94520, United States
  • Site:https://solanowayautorepair.com/
  • Phone:+1 925-676-2890
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Transmission shop
Working hours
  • Monday:Closed
  • Tuesday:7AM–4:30PM
  • Wednesday:7AM–4:30PM
  • Thursday:7AM–4:30PM
  • Friday:7AM–4:30PM
  • Saturday:7AM–4:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible parking lot:No
  • Wheelchair accessible restroom:No
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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