Awesome customer service and the BEST Vanilla Latte I ever tasted from their coffee machine.My car had major issues that had to be done sometime ago. Dominique kept me informed every step of the way. He was very authentic with his words. Not sounding rehearsed or telling me what I wanted to hear because Im a woman. Just had a routine oil change and my blue beauty is running great. No problems to report. I even got a chance to meet is his Supervisor who took the time out to greet me.☺. Thanks Hyundai and keep up the good work.👍

Spoke with maribel, very professional, Great breakdownFast, easy and got my car done and I was gone!

They do a really nice job here. They were very crowded when I showed up but they let us know they were going as fast as possible and I appreciated their concern and honesty. They were very detailed with the work to be performed and did a great job. Dominic is excellent.

My experience at this dealership is the best one I’ve had so far. Jimmy, Melissa, and Richard all made this experience memorable. They were all very personable and friendly! I got exactly what I was looking for and Jimmy made sure he did everything he could to get what I wanted. Melissa was thorough during the vehicle test drive making sure I knew all the features the car had. She was easy going and friendly, she felt like a friend to me. Richard was so kind and made the paperwork process easy. 10/10 experience, I recommend the team here!

The entire staff in the Service Dept were extremely helpful well informed.Jamie the service writer was especially friendly and helpful. The Service Manager was also great. We appreciated the follow up texts and notice of the jobs completion in a timely manner. Would definitely recommend them to anyone needing dealer service.Thanks for your professionalism and efficiency.Ray and Terry Biasotti

The service team at Hyundai Concord is AMAZING!They are kind, knowledgeable, and care about your needs to have your car fixed or serviced in a timely and expert manner.Unfortunately the service team has an increased work load since the closing of the Oakland and Daly City Hyundai dealer locations.If you need to have your Hyundai serviced or fixed, this is the place. Just be aware that they will do their best to accommodate the best appointment date for you.THANK YOU SERVICE TEAM: Danny, Mirabel, Dominic, and Jamie!

Good service people, however short staffed leading to typically long wait times for what usually results in a 2 minute service engagement. Example, if you want to drop off your car for service, you might wait 10 minutes only to give the person at the counter your keys, sign some paperwork, and then walk out the door. Seems like theres opportunity to create efficiency here.I want to emphasize the service people are very good, polite and professional. Its not their fault, is the process being followed for intake and servicing of clients.

Although customers were waiting outside it was nice that the manager came out and apologized to the customers for the inconvenience. I was help by representative Dominic who provided excellent customer service. He got me in and out in a timely manner and even provided lyft to home & back

,Marybelle( ? Spelling) my service rep, was kind, efficient and made my experience easy and pleasant. My car was well cared for and as usual received s nice carwash as well. Thanks!

The service department here is absolutely fantastic. Very knowledgeable, professional, and courteous. I highly recommend them.

Brought my 2020 Tucson in for periodic maintenance on a Tuesday. The service representative was one that had assisted me a few times and always very courteous and attentive to my visit experience. She accurately approximated the time it would take for the visit and always very thorough about ensuring key items about my vehicle gone over. This place continues to reinforce that my Tucson purchase here was a great decision!

We recently upgraded to a new 2022 Tucson Hybrid, and had a great experience at Future Hyundai of Concord. Chongee Will helped us purchase our new 2017 Tucson back in 2016, and helped us upgrade to the new 2022. We traded in our old car, and was able to negotiate terms that worked out for all parties. We would recommend Future Hyundai of Concord, and would recommend working with Chong as she was a pleasure to work with and made the process easier for us.

The service during each visit was nearly perfect..however, i still have not got my Android Auto with Google map enabled to be used since the day of my purchase in sept 2020 as a primary condition of my purchase of the vehicle.. Everything else is top notch.

Dominic and the whole team were very helpful. They were very clear about what was going on with my car, and what my options were. Despite needing multiple repairs, my car was ready the next day. I will definitely come back. Thanks so much!

I booked an appointment for a recall, Future Hyundai had a time slot two weeks earlier than the other dealer near me. But I don’t mind to drive 15 extra miles to Future Hyundai to get the recall done earlier.The recall was completed in half day, and they noticed me right away so I can pick up the car around noon. That is efficient.I will have my future routine maintenance there due to the good service experience.

I had an unusual problem with my plug in electric hybrid wherein the gasoline engine would intermittently not come on when my electric miles were used up. The ace mechanic solved this diagnostic dilemma by bench studying the electronic water pump and finding intermittent failure. When the water pump fails to operate the gasoline engine is protectively blocked from starting. Greatly appreciate the kind and professional attention from service adviser Dominic (yet again!)! Pleased to meet service manager Danny who helped to set the best tone for this warranty-covered repair.

Maribel has always been very helpful and provides great customer service. I have gotten our cars serviced here for over 7 years now and the service she provides has been the best. She is one of the reasons we choose to keep coming back to get our cars serviced. Along with being personable, she is very informative on what needs to be done on our car without bringing in too much jargon for someone who isnt knowledgeable on car maintenance (which is why we go get it serviced). Thank you for always being there for us Maribel and please keep up the great work you do!

I had a very satisfying experience. Maribel was personal, pleasant, and helpful in answering my questions as well as going over the multi point inspection findings. I find the recommendations helpful yet I was not pressured to resolve them immediately. I went in because my car wouldn’t start if I if I didn’t drive it for a day or two. It was found that the master lock was drawing the battery. Hyundai provided information of cost and the length of time of the backlog to order the part. They washed my car too!

Dominic was awesome. Was able to get my vehicle in over the weekend and have the issue diagnosed and fixed way soon than I imagined. The whole experience was easy.

I just recently bought a car from this dealership & staff was very friendly & helpful. I would highly recommend this dealership.

My car was being serviced at Future Hyundai of Concord for a week and the customer service I received throughout the whole week was no less than excellent. My service representative, Maribel, called me everyday (even multiple times a day!) to give me updates every step of the way! She quickly got me in a loaner car for the time I didnt have my car, she always called within every time frame she gave me, and more. I very much appreciated all the work this dealership put into getting my car serviced. Thank you to everyone at Future Hyundai of Concord!

They are courteous, knowledgeable, reasonably priced, and one can now book an appointment online avoiding a wait for an employee on the phone. My concerns are always addressed and the service staff will discuss various options for any service recommended. I have been a satisfied customer for @11 years.

Burning smell outside of my car. No sign of leaks. No warning lights. Took it in for check to see why the smell.It was a plastic bag melted up on the muffler.$98. to scrape it off. IF I knew this it would be fine to leave it and let burn off. But I needed peace of mind in case something worse. Expensive learning lesson. Ill be more careful.

All the staff that I encountered were kind, patient, and communicative. The service rep who checked me in at the desk explained my options clearly and she didnt try to persuade or pressure me on what I should decide, only answered any questions I had about the different services.In terms of pricing, I believe it was relatively fair and comparable to other dealership standards.There is a lovely, cooled waiting room on site and a nearby shopping center if you need to kill some time. They said 2 hours and finished right on the money, no upcharges or unexpected fees or repairs.All in all, a very pleasant experience. I will definitely come back to get my car serviced here again.

Dominic was very helpful in dealing with my vehicle issue. He was very helpful and knowledgeable.

It took 4 phone calls & 2 email attempts to reach someone to be able to schedule the 1st (7500 mile check) routine maintenance service appointment for my new car. They performed basic minimal service, no car wash or even a quick interior vac. We are still under covid restrictions, but there were no paper mats in the car when i picked it up, and it wasnt wiped down after anyone worked on it. They checked tile pressure, but did not replace one of the tire air valve caps. I expected better service care for my new car than what i received.

I leased my first car a month ago, and worked with both Naveed and Jimmy and it was such a great experience. They were both so professional and attentive to my needs and questions, and did a great job of not pushing or selling things I wasn’t interested in, but rather working with me to get a great deal on a car that was a perfect fit for what I was looking for. I felt so taken care of, and highly recommend for anyone looking to lease or buy a Hyundai, to work with both Jimmy and Naveed. You’ll be in great hands! I left not only happy with my purchase, but so happy with the overall experience. If I could give more stars I would!

I recommend this location. They have a great customer service, they were able to service my car quickly and they charged me a reasonable price. I will be back.

Although busy and booked with appts back to back, service was great and timely. Msribel is great!

Everyone at the scheduling end and on the day of my service has friendly, helpful and honest. Really appreciated the quality treatment! Also enjoyed getting text messages on their progress, updates, and pick up times.

So easy getting my car Serviced. I had no problem making an appointment and then changing dates when I needed to. Easy to check in and get my questions answered. I left happy and glad that everything went well. I just wish i lived closer. But I can always schedule for a weekend next time.

My experience has and continues to be an awesome one. Dominic who I always deal with goes far beyond and out of his way to make my visits smooth and stress free. All of the staff are polite and extremely helpful. I recommend anyone who needs Hyundai services to come and receive first class services

My nearby Hyundai dealership closed, so I made the roughly hour long trip out to Future Hyundai for a service appointment, and other issues (recall, etc.). Jamie listened to, and noted my concerns, and repeated everything back to me to confirm my cars needs when preparing the estimate. This attention to detail was an unexpected plus, as in the past Ive had issues when other dealerships glossed over things and missed key details.I passed time at the Veranda Mall, which is a block away, per Jamies suggestion when I asked about nearby malls. Service took about 2 hours, and I was promptly notified by phone when my car was ready. Pickup was a cinch, and every single issue was addressed satisfactorily. The service team did an outstanding job!

Great team that always does what it takes to give you an amazing experience.

Beep Beep!!! I just purchased a used (new) car from Future Hyundai and I love it! :)If you are looking for a new or used car I totally recommend them. Jimmy was my sales guy and he was a joy to work with. He had a great personality, attitude and was determined to get me the car of my choice at a reasonable price.Youll never hear anyone say this but it was actually a fun car buying experience. The team were professional and fun!Melissa (Such a sweetheart) helped me finalize pieces of my deal and even delivered (drove) my car all the way to my home.Jin Lee (Finance) well he closed the deal! I loved how he went over every document (it was a lot lol) and explained what each and every one of them meant.Overall I never felt (key word felt) like anyone was fast talking me or trying to get one over on me.I would definitely buy from them again.

Dominic is awesome!! Fast service every time I bring my car in!!

Maurice treated us really well and did not apply any pressure or try to upsell us. He listened to what our needs and wants were and made suggestions. The finance guy treated us extremely well too and helped out my 21 year old son buying his first car

Called in to check if they had availabilities, got one on the date I needed, confirmation was sent to me and location was easy to find. Julie checked me in gave me the procedure of what will go on and what needed to be done. Gave a price and break down of all things that would be taken cared of and sent me off with a lift to my home for the time being. Gave a time of expected job being finished and got a call when it was all done. Great experience for sure. Thanks!!!

It helped that I pretty much knew what I wanted but Naveen worked with me to ensure I got the best possible deal. It was a very good experience.

I have been here several times for my oil service. The last time I came in I couldnt get a car wash so I gave them 4 stars. The associate that helped me called me a few times back to back so I answered thinking was an emergency and it was just asking why I rated them they way I did and if they give me a car wash could I change it. I was upset that they called me like that but changed my score to 5 stars. This time around I had first thing in the morning appointment at 8:00am. I walked up the street to have breakfast after I was done I walked back up and my car was already parked and ready. Waited for a associate to help me I was told I needed a new filter and when I asked why I wasnt called to see if I wanted them to go ahead and replace it I was told they are busy not to busy to change filter but to busy to have let me know ahead of time to let them know to change it. But if I didnt mind waiting they could take my car back and replace it. I was upset because this is the point of the service to check whats wrong and fix it. I just paid and left. Without the filter change.

This shop exceeded my expectations. I love how they offered me a free Lyft home and car wash while my SUV was being worked on. The lady that checked me it was very professional and polite.

The team at the service desk is always helpful and courteous. They call me when needed and get my vehicle ready, both in and out, in the best possible way. I used to go to a different dealer but 2 years ago switched to Future Hyundai of Concord and do not regret it.

Employees at dealership were very courteous and helpful.

Maribel was great, she’s on point on phone calls, directing and updating on status of your vehicle while it’s being worked on, anything super hard to deal with, she’ll sure take care of it, problem solved.Rocky,

Estimate was accurate, they did the work.

Since buying my Brand New 2018 Sonata, I have never been happier.. I have never had any problems with my car or their service. Thank you Hyundai for the awesome services you provide..

Excellent service! Great communication! Very happy with my experience/service.

They always keep it professional. I never have problems with communication. They let me know with time whenever my service is done. Every service advisor is always helpful in everything.

Great service especially the staff is fully knowledgeable and friendly, they made the process very easy and not stressful! Keep it up guys!

Dominic was very nice and helpful. He detected a issue with my steering. Excellent customer service at Future Hyundai of Concord from beginning to end

Employees were very helpful and courteous.

Great service. Very helpful staff. Especially Maribel in the service department.

Started off terrible! But Danny Becker who is the service manager saved the day! He was very understanding and down to earth. Definitely saving his card 💯

Waited 3 hrs for completion of a half hour simple job which was promised in 2 hrs or less. They appear to have forgotten about my job and only started after I came to ask what the hells going be on. Will go elsewhere next time

Amazing customer service, had a wonderful experience. Jamie was very helpful in the service department office!

Dominic was kind, attentive and very helpful for my first service at Future Hyundai. Will definitely be going back in the future for more work when needed.

Everyone is so accommodating and friendly. Thanks to Dominic Pedro for his excellent service and help finding my extended warranty.

Customer Service in the service dept by Jamie was amazing! She is quick, very knowledgeable and has a great personality. She got us checked in quickly, explained everything and got us a lyft ride home quickly. Outstanding customer service !! Highly recommend this dealership service over others in the area.

Scheduling an appointment online was easy.My car was ready before the quoted time.Dominic was great.

The best experience buying a car with Chonghee! She was extremely friendly and professional, showed us multiple options until we finally found a perfect match for us. The car needed some maintenance and Chonghee kept in touch with us and did her best to accommodate our needs and requests. Thank you very much for this amazing high-quality experience! 🤗🏎 🏁 Other team members were also quite professional and friendly.

Service was quick and easy. Dominick and Maribelle were super as always. Painless car service

Chong was so helpful and kind throughout the whole process and helped me get my dream car!

Despite the current market conditions, Jimmy Ahmadi and Hyundai Concord exceeded my expectations and in providing the right vehicle and financing terms. This can be the start of a great relationship.

Even serve department was busy, they squeeze me in. Took care of my car.Always friendly and professional.

Great service. Dominic is top notch. Every experience is very helpful and detail oriented.

Maribel is an excellent service advisor and took care of my issues with no problems.

So far I have had a pleasant experience with Maribel and the others in the service department. No complaints 👍🏼.

My first time here and did not have any issues. Will be going back forsure. Also there are enough places within walking distance to kill time while you wait.

I purchased my 2017 Hyundai Sonata last year & recently they recalled this model for their defective trunk latch.I found this out the hard way, as my trunk is currently being held closed by a rope.I called ahead to set an appointment with the dealership to fix it, assuming they would provide the part since it was recalled, I didnt expect these people to try to scam me for $200+ to fix a trunk latch that shouldve been taken care of for with a small service fee, if not for free. (Mind you the piece itself isnt worth more than $40)So they left me high and dry with a half open trunk thats honestly a hazzard on freeways but its obvious theyre only concerned about money, Definitely the type of dealership to take advantage of women & POC who dont have too much knowledge about cars.

Great communication, they got the work done quickly, and all for a reasonable price. I highly recommend Future Hyundai of Concord!

They always take good care of my car and I trust them with it.

Very respectful and quick! I 💯% recommend! :)

Always happy with Hyundai’s consistency and professionalism. Extremely confident in their maintenance of my vehicle!

Super customer service….Maribel get an ‘A+’; she is the best of the best…

This is not the first time we have had poor service from this dealership. They misrepresented the availability of a car when we wanted to buy one and then kept our $10,000 deposit for a month.This time we had a problem with our Hybrid battery cooling system that had happened before but they didnt bother to check or offer a plan to fix the problem other than charging us to look at the car and do nothing.Despite the fact that we paid for a Hyundai extended warranty they still charged us to look at the car.Our opinion is that this dealership is dishonest and only looking to get or keep our money.We like Hyundai and like our Sonata Hybrid, just dont do business with this dealership. Our problem is that they are the closest to our home so when we dont know how drivable the car is we got stuck.

Great customer service. Service rep, explained everything in detail

Great service, great communication, only good surprises.

Everyone is friendlyThey do a great job of getting your car in and out in a timely manner

Every step was great and Jamie was a great help. Drop off and pick up went well.

Took my car for maintenance, they have excellent customer services.

Dominic the Service advisor was very efficient and very communicative and amazing help !

Checked in promptly, repairs done in timeframe promised, and repairs fixed all issues.

Customer service is excellent. They are top notch service advisors.

Unfortunately I did not have the same experience here as I did in 2016 when I purchased my car. My daughter and I were here on Saturday August 21st for over 5 hours. Just when we finally were ready to sign on a reasonable monthly payment of $350, we were introduced to one of their finance guys. He stated that because of our mediocre credit and low income the payment would be $450! Mind you I was co-signing and I own a house and have a double income with my husband. He said the banks dont see that. This was for a lease on a 21 Elantra. When we walked out we were stopped and asked if we could put $600 more down($3600) then we could get the $350 payment, Or $3,000 down with a $390 monthly payment. I said NO because at this point I knew they were playing games and wasting my time. Needless to say after all of this WE LEFT!About an hour later I get a text from Chong offering $2700 down with a $350 monthly payment. SMHLong story short we went the next day to Honda and my daughter got an SUV instead for a much lower payment and down plus its a 2022. And I found out that my credit score was much higher. Hyundai purposely uses the lowest one to charge a higher interest rate.Side Note: While we were at Honda, Chong offered a 2022 Hyundai Kona, $3k down, $350 per month. Then later said she was mistaken but she still had the Elantra. Good Grief.Today is Tuesday, this all happened on Saturday. Chong sent me yet another text today offering a 2022 Elantra that they just got in. Yet on Saturday she told me they would not get another Elantra until next month because of the high demand for Elantra.I would not recommend Future Hyundai of Concord. Furthermore, do your research and come prepared at any dealership.

All questions were answered in an incredible timely manner and my new Kona was delivered straight to my driveway; I was even able to sign all paperwork from the comfort and safety of my home. This was definitely the easiest and most pleasant car buying experience Ive ever had!

I visited the site just to see the cars and ended up buying my car, thanks to the excellent attention of the seller. Mauricio, the best !!

This dealership people are very suspicious. I did bring my car to exchange and when they did the inspection they didn’t take me with them. I didn’t hear from them if they found anything wrong with my car, but a month and half later a got a bill of $5000.00 dollars for repairs on the car. Wich is very illegal to do. Make a deal on a new car before informing the customer what is wrong with the car being trade.I will give 0 stars to this place If I could. Don’t go here.Very rude people too.

Quick service and excellent customer service. Even though they didn’t wash my car.

My Service advisor Maribel Fernandez is very professional and knowledgeable, she answered all my questions and concerns always with a smile, I will refer all my friends and family to her.

Friendly, knowledgeable and attentive as intended with service driven professionals.

Maribel has been working at this location for years. She’s very knowledgeable, friendly and helpful.

Best place for oil change and maintenance. Nice people too. I come here for many years!Down from 5 stars to 4 stars ( or less).. Over 2 hours for an oil change is crazy ( always I show up WITH appointment). I can get it way faster and cheaper. Overcrowded appointments. Not first time lately. And the service is hot and cold, nothing above average. They have lots of flow at the service so I dont think they care about customer experience as much as before.A few years after .. down from 5 to 1 star. Too much to explain and too many things happened to consistently over time

Maribel made the process easy.

The best dealer authorized repair center that I have worked with in my whole life. Normally once a car gets a bit older, I switch to independent repair shops.

Future Hyundai delivered the car to my home. Blanca was their representative. She was very knowledgable & courteous in explaining vehicle operation. Follow on phone calls to Blanca were answered quickly & accurately to provide requested information.I am very pleased with the buying experience with Future Hyundai of Concord & will recommend them to all.

Great staff and communication, excellent customer service. Very positive experience.

I recently leases a Kona EV for my wife. Melissa contacted us when she had the vehicle. We provided our information prior to physically going into the dealership. We test drove the vehicle. We then asked their team to prepare the paperwork while we went out for dinner. We came back one hour later and signed all the documents within 30 minutes and drove our new car the same evening. It was the easiest and most efficient process i have ever experienced purchasing a vehicle in my 52 year old life. Thanks Future Hyundai of Concord! oh and it has been about 3 weeks since and my wife absolutely loves the car.Trever Knoflick

Maribel is always very professional and friendly. She is one of your best.

Fast check in and out, excellent service.

Chonghee Will will be the best dealer youll ever meet.