They are so knowledgeable and willing to make sure you get the right solution for your feet. Anyone with feet issues should go there. They got me into a pair of shoes that feel great and fit perfectly. I also found their prices to be competitive with what I could get online. So nice to have a local business to help those of us with feet issues. Thanks!!!!

Second time I’ve been here and found out they keep a record of your shoe size and any issues you have with shoe fitting. Which I think is fantastic. I have always had issues buying shoes that fit and are comfortable, it’s usually an hour long frustrating event. I have to say that Miss Maria really knows what she’s doing. I told her my name, and what I was looking for, she went in the back and came out with 3 choices for me. I was in and out in 15 minutes. It is an hour drive for me to get here but I will gladly drive it for service and quality shoes. Brian Skipworth

Staff was nice but buying experience was not. I purchased a pair of Clarks Unstructured shoes, they had to order my size. When I picked them up I went home to try them on to find a shoelace eyelet broken. I went back to the store and they assured me they would be fixed like new or another pair would be ordered. I received a call that they were ready, picked them up and the new eyelet doesnt match the rest of the shoe so I paid for new shoes and received irregular shoes. Wont waste money there again.

Marie awesome thank you

Great selection of shoes and very knowledgeable staff!

Family owned business selling quality shoes for a long time, with reason- they know what theyre doing. Buying online is what pushes out small businesses who have expertise in important services that cant be outsourced. We need businesses like this to thrive. Support local brick and mortar! Yay Brown Shoes!

Ive shopped for shoes here twice. They are, as others have said, knowledgeable and nice... However, that ends after the sale. I had recently purchased 2 pairs of shoes from them, at their suggestion, so that I could alternate wearing them and potentially save me a trip back in the near future. 6 months after the purchase, one pair of shoes started to come apart at the seams (literally) so, I switched to the second pair. They fixed the first pair without problem and I continued to wear the second pair. 6 months after wearing the second pair.. same thing started to happen... switched back to the first pair and went to see them again. This time, they were rude, unhelpful and suggested that I take my business elsewhere. Which is exactly what Im doing. Id rather order directly from the manufacturer anyway and save some coin versus their over-inflated prices.

So glad to have a store where I can walk in, try on, and buy narrow shoes that are supportive for my feet! And the staff is so attentive! I highly recommend Brown Shoes in Upper Arlington, OH.

Love this Shoe Shop. My mother bought my first pair of loafer shoes for my extra wide feet in 1965! Still remember the day we walked in the door -so excited. Now making purchases for our grandson. Thanks for all the years of dedicated service.

Very helpful staff that know how to deal with foot issues! Been there several times to get shoes to fit supports for plantar fasciitis.

I took my 100 year old father to the Brown Shoes store. He could barely walk because of pain in his feet. After trying on a high quality pair of shoes with an insert, he walked around the store smiling. It gave him a new lease on life. I have foot problems, too, and buy all my shoes here.

Great, courteous and knowledgeable service. No typical chain style fluff, just good old-fashioned customer service.

Overpriced and not willing to stand behind the products they sell. Just buy your shoes online!I bought a pair of Rockports six months ago. I could have spent less and bought them online but I got the here because I didnt want to have to worry about returning them if there was a problem with the shoes. BIG MISTAKE!After only six months of less than average wear they are begining to leak at the toes. I took them back and he told me they seemed fine and couldnt really do anything because they werent wet. (I really didnt think I needed to run to the store at 6am a week ago when they leaked to have any credibility). He then tried to tell me that it might have been because my feet were sweating. After I told him that was not the case he felt the need to explain to me that these shoes were only waterproof if the water isnt deeper than the top lip of the shoe. Really?? That would have been a relevant comment had I said my entire foot was wet and I tried to walk through a lake!He said that Rockport wouldnt give them anything for these shoes. So apparently, they only back there product if the break even. Theyve already got their money from the customer, do why bother? I rated the a 2 because the gave me a can of waterproofing spray and told me that this would fix everything. I wont use this until I see if this will void any Rockport guarantee because I will have to probably go through them, which will probably cost me another $20 for shipping. Gee when all is said and done I will have paid $150 for $100 pair of shoes and wasted my time driving to the store, TWICE. Save yourself $ and time and just buy your shoes online.

Mr. Brown was very rude and admitted to putting shoes from clearance rack back into stock and selling for full price next year if we didnt buy that day. Over priced and very greedy!!!