We had 11 windows installed by Ransom, Maggie, Rob and the rest of the crew. We had some windows in brick, removal of a bay window and a few other challenging windows. They were totally awesome, professional, friendly, and hard working. Ransom not only managed the entire install but did all the fine trim work, he is truly a master carpenter! We had an excellent experience and know it was because of the install crews dedication to customer satisfaction. If you are looking for new windows, check out UWD and I hope you get the same crew for your job.

First off the installation crew was fantastic. But that was my only good experience. Project was overdue by nearly two months, i understand the covid supply chain thing, but 2 months is excessive.We financed the sliding glass doors at a 0% rate for 2 years, that seemed great. However, my wife and i noticed that even them being two months overdue on installation we were still getting billed the original term. As a first time buyer from this company i was not fond of the idea of making payments for an item that i hadnt received, seeing as i kept getting my install date pushed farther and farther out. When we inquired about them resetting our 2 year term to when we receive the product we were pretty much told sorry about your luck. The monthly payments i now have to pay are over what was agreed to.We also were told a morning time for install from the manufacturer, and the crew didnt show up until the afternoon time slot. Not the fault of the install crew, but the warehouse had scheduled them incorrectly (i inquired with the warehouse). Not that that is a huge deal, but on top of everything else they had caused me to miss a full day of work instead of a half day.Will not do business with this company again and wont recommend them.

This week we had 18 new windows put in with Universal. The crew was lead by Ransom and he did an excellent job! Our windows had to be completely ripped out, trim and all and Ransoms crew made them look gorgeous! I am excited to see how our utility bill changes to reflect all the new insulation these windows will provide.

Ransom and crew are the best in the business. They installed windows and a sliding glass door in our home. They were very meticulous from removing the existing windows to installing the new ones throughout. They were very personable and knowledgeable about their product. I would highly recommend them to friends and neighbors. Were very pleased.

Bill Seevers was very professional and personable. He took the time to explain everything thoroughly. He was honest & upfront about the product & process. The pricing & options for financing are competitive. I am very excited about having our windows replaced.

Bill Seevers was very knowledgeable, professional, and personable. Bill’s presentation was great and he was able to answer all of my questions. We have not had our windows installed yet, but if everyone else is like Bill, I feel that this will be an efficient and quality job.

They are the worst company every. See attached photos. They have been out twice to fix my windows and you can see how bad these are. The first crew cracked my siding got spray foam all over the foundation of my house. They threw all their trash on the ground to include vape cartridges. I have made six calls to get this fix and they still are not able to fix them. They cracked my siding and they fixed it by putting caulking in the whole. Absolutely worst company every. Please learn from my experience and go anywhere else.

Kruize W. came out and walked us through the entire process. From telling us about the company to showing us an actual demonstration on one of the sample windows to giving us real education on the materials. He worked with us all the way until we signed the agreement and explained everything along the way. I feel good about the product and know that we weren’t “talked” into a purchase just to buy! Would definitely recommend them to our friends and family! Can’t wait to check this off our list for our “new to us” home improvements!

We had a great experience with Kruize getting our window replacement project started. He was super transparent with us and we ended up negotiating to a price we were comfortable with for everything we want done. Looking forward to new windows!

Winter was professional and polite. He demonstrated how the windows will work and last. Winter worked hard to get us a great price ☺️ I am excited for the installation and having new windows!

Does anyone else dread an in-home sales experience? I know i do. I make the appointment and then cancel because its too much to give up an evening talking about windows. Bill Seevers with Universal Direct of Columbus came to the house last night and I had the BEST experience. He was professional, friendly, and more than willing to work with me on everything. I ended the evening a very happy customer and would recommend Universal Windows Direct (Columbus) to ANYONE! I am soooo excited for my new Universal Windows! Call and ask for Bill!

Called for an estimate and had a representative out same day. Winter was very knowledgeable and nice. Can’t wait for our new Windows!

Installation was done by a very capable professional installer. He made quick work of it but with quality. The windows do seem to be of high quality including the latches. The whole process was fairly painless, but landing on the pricing was more like buying a car than a couch.

They did a great installation job. However, I had to call because they didnt show up within their stated time. Also they did not clean the windows before they left. I think they are supposed to do this. They did insert the screw covers, which I appreciated. This is the second time they have installed windows for us and the first crew did not install these covers. All and all I would definitely use them again if I needed windows. They did finish the job quickly!

The install crew was awesome! Came in and never stopped. Rock n rolled all day ! 19 windows out and new installed and all trim and finishing touches done. No mess left. They where the best installers we have dealt with for any of our home projects.

The representative was very informative and friendly. Taught us a lot about windows. The windows are high quality but was out of our budget limit. She was very professional and knew her product and well. We liked her very much and don’t normally sit around for a long presentation. Only did because she was so nice.

Great craftsmanship. Our installer (Nick) was great. He truly cared about the work he was performing. Love my new windows. Thinking about upgrading a few more! Thank you

Dana was very knowledgeable about the product. She is a great person to work with...we were pleased with the way she was able to follow through to get everything done to our satisfaction..I will be happy to recommend the product and Dana to friends.

Gervis and the crew we had today was excellent. We were notified this morning the time they would arrive, did a great job, clean- up inside and out was wonderful. This crew was very detail oriented. Great experience. Love my windows!

Bill Seevers did a great job educating us about the company, the product, and what sets UWD apart from other companies in the area. Were really looking forward to moving this project forward and feel like we made a good decision choosing UWD.

Replace gutters..Salesman was professional and not pushy...polite and direct..👍

Great job! Josh and his crew did an outstanding hob. All were friendly, professional, and courteous! I would highly recommend Universal Windows!

Kruize did an amazing job at explaining the products offered by Universal Windows Direct. He is very, knowledgeable, friendly and efficient. Would highly recommend this company if you are looking for a quality product.

The Universal windows Direct Team showed up exactly within the timeframe that was provided. They immediately started working and completed the project that was initially slated for a day and a half the first day. They cleaned up as they went and revisited 3very area prior to leaving to ensure it was clear of trash. I would highly recommend Universal Windows Direct and would encourage anyone that does choose them as their window provider to request Josh and his crew. They were top quality.

Since we signed the contract to have our windows installed, we have have to reschedule on numerous occasions. First was the rescheduling of the install. Told us they were going to send us the A team to install our windows after missing the first appointment. The team showed up late because they had to come from Cleveland to do a job near Columbus. Once the crew go here, they were great. As they were installing a second floor picture window that required scaffolding, they noticed the glass was scratched. So they put in a repair order. One of our crank out windows also did not have white hardware with it, so they put black hardware on the window until they could get the white. They rescheduled the repair once, after about 10-12 weeks to get the window, then they showed up, late again, with a sliding glass door that obviously did not belong at our house and no hardware for the window, and the installer was bad mouthing the company and slamming things around because he was frustrated with his own organization. Then today, they were scheduled to be at my house between 8-10am. I got called at 9:30 only to be told that they realized they dont have the right scaffolding to do the job, so they have to reschedule, again. We have had to move our schedule around and miss work on at least two occasions only to be rescheduled again. Now we get to try again in a couple weeks. Not gonna hold my breathe! However, we have been making payments for our windows since May, and they expect those payments to be on time. We are tired of being inconvenienced, hearing excuses, dealing with inept and an unorganized company who all they can is I apologize, I can get you rescheduled. I have contacted the Better Business Bureau about this. STRONGLY RECOMMEND NOT USING THIS COMPANY. WINDOWS ARE GOOD, EVERYTHING ELSE IS A HORRIBLE EXPERIENCE.

Courteous, professional, considerate, knowledgeable, and friendly from the moment I first spoke with someone to schedule an estimate, right through to the installation completion. The sales rep worked with my schedule and was flexible; the tech who measured was friendly and efficient; the installation crew worked hard to minimize disruptions, they were very kind and friendly but worked with laser focus and completed the job exactly on schedule. My family and I could not be more pleased with both the product and the customer service.

From the sales rep to the installer they were professional and personable. They made sure I was getting the best deal and went ice every option. The installer was very nice, fast and cleaned up everything!!! Went over the windows one by one once installed.

Services were done very professional! The windows (6), themselves I thought was a little over priced, BOGO FREE @ $5500+. Communication between the salesman and installer could have been handled better because of our CUSTOM built house! It took the installer longer than expected to finish the job which was not a problem!

Can I give them a zero?!?!!! Ordered windows in April. Still not installed. No communication on their part. Do NOT recommend.

Dana Hallahan was great to work with! She explained everything very clearly and made purchasing windows very easy! I would definitely recommend working with her!

We had 6 windows replaced and the overall experience was awesome. From Josh, the rep that came and did our free estimate and the continued communications of what next to expect, we were kept in the know. The day of the install, Nick knew his business. The windows are very well secured, wrapped and insulated. We are very pleased and excited with our purchase and experience.

Jennifer came out to give us an estimate and tell us about the company and product. She was on time, courteous, friendly and very professional. I appreciate her taking the time to answer our questions and making us feel comfortable about this decision!!! Our installation is now complete and I am so excited! The crew was efficient, polite and kept in contact with me about their arrival time.

We met with Josh, and he did a great job working with us! We felt that he explained things thoroughly and did his best to keep the price very reasonable. We are really excited to get these installed!***Update: we have had our windows for just over 2 months, and we LOVE them! These are pics of before, during, and after - the difference is amazing, we so enjoy being abe to see outside without foggy, uncleanable windows. Cleaning is very easy, and this month our electric bill has decreased, likely because we are not cooling the outdoors with leaky windows! Installation was a one day process, the guys were very attentive to their work and answered any questions we had. We would buy again from Universal Windows Direct, they got the job done!

I received my windows Friday and I love them! I applaud the professionalism and the quality of work by the entire team. The pandemic has been hard on everyone but they went above and beyond to make my mother and I feel safe during this entire process. Thank you very much!

So Evan was super helpful and amazing. He had answers to all my weird questions. If you can request a guy, request him. And I learn a lot of window technology which i never thought about. So that’s a bonus. We got a whole house of windows for cheaper than I thought. 5/5

The salesman, Winter, was nice and informative. Installation is not finished, but would recommend for the prices and custom sizing.

Josh showed up on time. He was very professional and knowledgeable about the windows.Josh took his time to go over all the aspects of the windows. He was able to answer all of our questions.We never felt rushed or pushed into buying the new windows.

All I can suggest is start this process in March to be ready for Summer. Im new to window installation and manufacturing time.Installation team stopped by. Had all 6 painted-shut windows out, new ones put in, clean up and on their way in a smidge over 2 hours. Good crew. 5 stars on those guys.

Dana was very helpful and helped me get to a budget that I was comfortable with. She was very understanding in my needs.

Dana is very knowledgeable. Her presentation was excellent. She surely knows her job and answered all our questions patiently.

They were on time and cleaned up. Looks like they did a really great job.

Dylan came out to give us an estimate on our windows. He was overly nice and considerate. He was great at letting us know the value of things and when we didn’t need to waste any money on something. Easy and great process. We are really excited and are getting a great deal. We will be working with them again.

While they did arrive late they kept me updated on time of arrival, they stayed late to get everything done. They were nice and went above there requirement for my family. They did great work and I would highly recommend using them for any replacements of windows.

Overall installation was done very well. The crew that showed up, knocked out the job in one day. All we’re courteous and professional and did a really good job of educating me on the product. They did point out a few things that were both discussed and and not discussed in the sales meeting. I’d give the install a 5 and the sales meeting a 3. We discussed replacing the trim or capping to seal it so no additional moisture could get in or around the windows and, once the install team arrived, they said that it would be another day long job and more intensive because the trim completely needs replaced. Also, wires to my security system in the windows were cut and, we’re supposed to be brought up in the sales call, but that was not mentioned. Not sure what this is going to cost me but I’m sure I’m footing the bill for the sales rep’s mistake. Lastly, I was told to remove my blinds as all I’ll have to do is put them back in once the crew finished. The crew had to take the additional pieces off to fit the window, so I had to reinstall the blinds after they left. All in all, they did a fine job but the trim and security system issue are pretty major miscommunications or lack there of.

I’ve worked with a few home improvement companies and I have to say this is one of the more professional companies. My sales rep Kruize was very knowledgeable and helpful, even escalating my financial needs to his boss’s boss. If you value customer service, use Universal Windows Direct!

My husband and I really enjoyed the presentation and the knowledge that we was given and also the professional that Dana was we reallly enjoyed her so much thank you

Mr. Kruize is very proffessional and knowledgable, great services.You will not regreat, Highly recommended. We appreciate your work. Our house looks awesome.

Dana gave me an excellent presentation and new the window making process and materials. She helped me decide the best options for my project.

Purchased windows and gutters. Really enjoyed Heath our salesman. Likable, not pushy. Knows the product well and made us realize the quality windows are worth the investment. Look forward to having them installed.

He knew his stuff may me feel that they would get the job done I liked when he put fire on the glass and my side did not heat up.

Called Universal Windows Direct for a quote and they got someone out same day. Heath came out to give us a quote for a complete home window install. He was so informative, explained everything, and gave us every option while choosing new windows. Very knowledgeable and professional. Very pleased!

WARNING WARNING!!!!! Do not use this company, they lie to you, dont treat you as a priority when they make mistakes and is very unprofessional. When you leave a message they dont return your call. It took them 10 months to install the right windows. It took them 4 times to install the right bay window and before they installed the 4th bay window we had a discussion with JP(John Paul) and he made an oral agreement with me and my wife that they would get us the right window and refund us $1500 for the inconvenience. they finally got the right window but only refunded us $1000. we filed complaint with BBB and UWD response mad it looked like it was our fault that they put in the wrong windows each time. Each time they said that we were a priority, but each time it took 8 weeks or more to make 1 window. it took 8 weeks to make a bay and 8 other windows. They dont care about their customers.When they replaced the windows we had them replace the sills and the broke plaster around the windows and they didnt seal around the sills. I could see right outside. The put compound where they broke the plaster but did not sand it, the installer said we would have hire someone to sand and paint.

I had windows installed by Windows Direct. They measured the windows wrong and the installers didnt care and just installed the windows with no foam at the bottom. Because of this I had a draft at the bottom of my new windows.I notified Universal and this started a nightmare of try to contact and get them to help. First tech that came out just caulked the window and left. I could still see light coming through underneath the bottom of the window. Second person to come out was rude but finally admitted the windows were measured wrong and need to be replaced with the right windows. About 3 weeks later his boss came, measured the windows and agreed to replace them.The windows were originally installed in March and it is almost July and they still havent fixed this problem. They clearly dont care about their customers. I have never been contacted with updates, I always have to call to get a status update on my end.This has been one of the worst experiences ever with a service contractor.They are clearly too big and hire people who dont care. Everyone in their company blames the other person in a different department of their company.I guess I learned my lesson.Id be happy to change my review if they would just fix their error and install my windows properly. Hopefully someday they will and I wont be out of my few thousand dollars I spent using Universal Windows Direct.

After reading reviews and talking to people, I choose not to use this company. They have called and texted everyday. I have told them no longer to contact me because I am not interested. That didnt work. Stop harassing people!! Bad for business.

We are extremely satisfied with the service and quality of workmanship given to us by Universal Windows Direct. We can honestly say We Love Our Windows; siding & gutters. A special thanks to Joe in the the Columbus Office for providing us superior service that we would not have received elsewhere.

Our decision to go with Universal Windows Direct was made easy. There was no pressure to sign anything that day, we were assured our BOGO price would be good if we decided to go that direction. They held true to their word after a months time. We noticed a difference within minutes of new windows being installed. There is no longer a light breeze throughout the house and we dont hear outside noises like we did before. The gentlemen that installed the windows showed up at 9:30 and ready to go. As one window was removed, the other followed by installation. They were very professional, efficient and cleaned any debris as the worked. Universal Windows Direct was the only company that did not charge extra to have our external window black to appease our associations rule on NO WHITE windows, but we have white on the inside just as we wanted. They are absolutely beautiful and I am so looking forward to enjoying a warm house this winter. We love our windows in fact my husband is OVER THE MOON happy!

Dana was very professional and knew her products inside and out. There was no high pressure in this sale. Felt comfortable throughout this experience

I would rather give 0 stars....We purchased our windows in March. They scheduled our measurements for a couple weeks later, but it got rescheduled due to an employee injury. After the reschedule, they made it out to get measurements. Once our products were finished in production, they called to schedule the install. Install was scheduled for an arrival between 8-10 am. At 10 am no one had arrived and no call received. I called to follow up. Apparently, my time had been rescheduled to 10-12 arrival and was told they probably were finishing up at their morning install. 12 rolls around and still no sign of anyone and again no call. I again called to check on the status. The customer service rep reached out to the I stall team who said they were finishing their am install and they would be on the way in 1- 1 1/2 hours and they would call when they were in their way. 2:15 pm rolls around and still nothing. I again call and have to leave a voice-mail. 30 minutes later I got a return call. The customer service rep reached out to the install manager and called me back within 5-10 minutes. At 2:50 pm, the rep told me that she had been in touch with the install team and they were currently loading my windows at the warehouse and heading to complete the install. I asked if they would be installing today since it was so close to end of business day. She assured me that they had a team of 3 who would be out today to have install complete by end of business. 25 minutes later, I received another call from a scheduling rep who stated that there was a family emergency and the team would no longer be able to come install my windows, but they could just slide me over to the next day. Unable to work with this date, I explained that I had already taken a day off work and rearranged my entire schedule. They then had the nerve to suggest that since they were licensed and bonded, if someone could just be here to let them in, they could get it done. After several more explanations that the next day would not be possible, they finally offered a Saturday install. Still not possible. I now have to rearrange my schedule again to get them here on Monday. They promised me an 8 -10 am arrival with high priority install for Monday....well see.I do not have windows.I do not have any trust in this company.Customer service is nonexistent.They are only getting 1 chance to get it right. Theyve wasted my time, day, and Ive lost wages due to waiting around on them multiple times. If they werent going to be able to compete the job, just own up to it and reschedule. Dont feed lines of lies to your customers! You have my money for the project so I suppose customer service doesnt matter any longer.Do Not Recommend**update**I will continue to rate Universal Windows Direct poorly due to their terrible customer service. However, our windows were installed today and on time. The contractors that picked up our job were FANTASTIC! I appreciate them and their service today. Still waiting to hear back from Universal about the rest of my stuff.

The Techs were very professional, very nice and took pride in the installation process. They were very respectful of our home inside and out. They cleaned up everything and disposed all of the discarded materials. Great personalities and very knowledgeable.

Dylan was very knowledgeable & he sold us such a great product. Can’t wait for our official install!Dropping my review to 3 stars because the customer service is terrible. I have done more research and a TON of people say the same thing, I definitely should have looked more into the reviews before settling with them. They sneak in 5 star reviews by having the sales rep ask for one when the customer is on a high and excited about this amazing product they are about to get installed, then it all falls downhill when you have to talk to anyone about issues that present themselves before install even happens. My install is in a few weeks and we will see if it redeems the companys customer service, or if there will just be more issues that the people in the office want to get attitudes about.Final Edit: Our install was a much better experience. The crew was great & did a wonderful job making the new windows look good! I almost canceled my entire project, but I’m glad I didn’t. They say bad customer service can ruin a business no matter how great the product is, and that is 100% accurate. A little more work with the group in the office & this company would surpass all others on every level.

Was in need of new windows, went with this company because they are one of two I could find that work with a line of credit I already have established, and because after enduring the sales pitch, I couldnt muster up the energy to sit through a second one in the three day cancellation period. Having said that, I dont have any complaints about the salesman that would not apply to every other salesman. I do feel like my price was determined more by inadequate characteristics of myself than any characteristic of the product and service I paid for, but once again, that experience is true of all interactions I have with businesses that use salesmen. Installation went well as far as I can tell - the installers were on time and polite, the windows look great, and everything was cleaned up afterward. I have been saving my home efficiency reports from utility companies and will update this review when more information is available. At this time, I am satisfied with the experience - it is certainly a relief to be on the other side of it with no surprises or hiccups.

Was a great group of guys that installed mywindows.

UPDATE TOWARDS THE END........I researched extensively before choosing Universal Windows Direct. Their prices are fair and the window quality is good. It is the install I am dealing with right now. The salesman Heath Merryman was great and I had specific questions he was able to answer. We like the windows - thet are solid and offer that insulation we needed. They look great on the inside and out. When Pete and Pete showed up they got right to work. Pete#1 had broken english and said he and Pete were from Ukraine, as long as they do good work I didnt care. As they finished the inside and began the outside I noticed they did not install any J Channel under my vinyl siding. When I asked Pete#1 where it was he said they dont put J channel. ???whaaaat??? And they were bending metal for trim. I have experience with window install, construction and what is right and wrong. In fact J Channel was a specific question I had for Heath. Yep absolutely we do J Channel. As I watched Pete#2 exit the truck he had about 6 tubes of caulking...no they wouldnt. YEP!!!! They ran a bead of caulking 3/4 inch wide around all of my windows. On the first window I asked Pete why and he said we do on all windows. They dont give us J channel. I asked him to stop and call someone because - there are too many reasons to state here why caulking that thick and vinyl siding wont work - and he shrugged and kept on. I contacted Heath, he forwarded my concern to someone else. So I have $$,$$$ in windows sealed up with $5 caulking. Then the fun starts. After they left and I am fuming...as I walk around my house there are more windows than not where the Petes didnt even ensure the siding was touching their caulking. They sent a person out a few days later to check my complaint and the guy walked all around shaking his head and taking notes. Service called a few days later and said they would be out and put in j channel and make it right. Today they were supposed to do that. Between 0800 and 1000. 1000 i call...well the crew is on the way should be there soon. 1130 i call again and I get tossed around and thet say we will call me back...at 2pm i call again and they said the crews are from out if town and they didnt show. So tgey will be out in a coupke days. I TOOK OFF WORK TO MAKE SURE THEY DID IT RIGHT, DIDNT DAMAGE MY SIDING AND FINISH WHAT THEY STARTED. So I like the windows just not tge comoany at this point.UPDATE: Well it took a few more times before they finally have the windows as they should be. I love the windows it was the install I had most issue with. It seems to be the norm where some workers are just trying to get to the next job than doing it right the first time. I would use again but would discuss with salesman and write down what I expect to go along with their expectations. Done!!

I was really disappointed about our experience. The windows are beautiful and the employees are very nice but we were misled about the installation. During the sales pitch we were told that the installers were not contracted out but employees of the company therefore would provide an added measure of safety and quality. The installers are employees yes but their helpers/crew are hired by the installers (loophole). They left lacquer thinner in a flip top water bottle that I had given them earlier in the day. I thought it was left over water so I grabbed it while holding my 7 month old. She lunged for the bottle and put her mouth over the opening before I could get it away from her. I proceeded to dump it down our kitchen sink and then realized that it was not water. My nose and throat immediately started burning. I checked her and thank God she was ok. I was dizzy, nauseous, felt out of it and had to call someone to make sure I didn’t pass out alone with three small children. I called the company to see what the chemical was and it took them a while to get a hold of the crew to figure out what it even was. I looked up the SDS, it is highly toxic. Aside from the clear OSHA violation and the environmental impact that dumping it down the drain will cause, I have small kids and I have asthma. This could have been a life threatening mistake. I wish I could say that was the only issue we had. They left a mess behind inside and out, left my back gate open, got caulking on our front rug and bushes, broke a solar light and didn’t say anything, moved the grill and the wheel fell off, they just left it there and didn’t say anything, they also installed a window and didn’t notice they knocked the marble sill out of place. Another installer came to fix the sill 2 days later and so that’s been resolved. They were incredibly apologetic and did take money off the bill but I just wanted people to know that the crew coming in your home are not employees of the company as you will be made to believe. Maybe the installers do background checks and provide OSHA training to every helper they hire but I would be surprised if that’s the case. The manager said they (the installers) are having a hard time finding good help (which everyone is these days) but it certainly doesn’t make me feel any better about the work that was done. 1 installer to 5-6 crew members. He can’t be monitoring them all the time. If the company isn’t training them then how could I assume they are all operating with the same standards of quality? They should be upfront with that. Don’t promise something you can’t deliver.

We had several people come to give us estimates for replacement windows. The young man that came to the door was very nice. I had no idea how much windows cost. So of course I was surprised, I wanted to pay for them without making a bill. So originally I was going to get 4 windows but I asked if I could just start out with two. He said that would be fine. A few days after that someone came to get exact measurements. So it’s all good, so we thought. About a week after that the salesman called and said that they couldn’t honor the contract that we signed, that it was going to be $500. more. I think that they just didn’t want to do the job for just two windows. And if that wasn’t bad enough they gave me back the $700 in their own time and called to tell me that they had overpaid the money for $1300 instead of the amount that was supposed to be returned. I told them as long as the money was actually in my account then that was fine. I hadn’t hung the phone when I was notified by my bank that $600 had been deducted from my account. So at that point I was out $1300 and no windows insight. That company is horrible!

The sales rep that came to our home was great! He explained all the details in a easy to understand format. We had no idea what to expect, and Brett was great! He was very nice, friendly and patient and answered all our questions. There was no high pressure during out appointment. We feel very confident in our decision choosing and trusting this company with our window project.

My wife and I went with Universal Windows because of the value, quality, customer service, and responsiveness. From day one when we first contacted them to get a quote, they were all ears and wanted to do business with us. After a very convincing demonstration of their windows in February, we decided to order our new windows. Universal Windows contacted us regularly to update us on the status of our windows. They let us know when the order was completed, when the windows were in production and when they were finished. Finally, they informed us in April that they were ready to be installed. Mind you, when we initially ordered the windows, we were told that we probably wouldn’t see them installed until late May or June. However, we were able to schedule an installation date of the 28-29 of April. Unfortunately, due to bad weather they could not install the windows on the 28th. However, they called us that morning to let us know that they would come on the 29th with a bigger crew and install all 20 of our windows in 1 day…and they did just that! Not only did they do exactly what they said they would do, but they were on time, quick, professional, tidy, and did an outstanding job installing all of our windows. They answered all our questions, and were very thorough! We would recommend Universal Windows to anyone who may be in the market for new windows for their home! A well deserved 5/5 stars!

The salesman that came to our house was a little pushy about getting the sale but we couldnt pass up the cost. I love the windows, they look and work wonderfully. The installers were very nice and willing to work with me on allowing my crazy dogs out with them getting bombarded during the installation (I deal with so many people that are afraid of my furbabies). I would definitely recommend them. Our most recent energy bill was our highest yet so I am looking forward to seeing the reduction they said we should see (our new windows were installed 3 weeks before the current bill was posted).

5 StarsI looked at several brands of windows before I made my choice. I’m confident I made the right choice after their representative proved that the inside of the window didn’t change temperature when the outside was exposed to extreme heat. Im looking forward to comparing last year’s utility usage with this year’s. Everyone was friendly, knowledgeable and competent .

I spoke to Dana Hallahan who was very knowledgeable and courteous. They were willing to work with me to meet my needs.

Windows are nice, but this is how they left our yard after going off the driveway! Instead of pulling forward to get back on driveway they kept backing up and left ruts in our yard next to the driveway almost the full length of the driveway. Complained and nothing was done to correct the sloppy mess they created.A representative from Universal Windows Direct contacted me today and were working on a resolution to correct the damage. Ill update further if and when the yard has been restored.UPDATE: Jan 15, 2019Ive been working with a representative from Universal Windows who has been extremely helpful & great in fixing the yard at the companys expense. I had a landscaping company come out to give us an estimate to fix the yard and although the work hasnt been completed yet due to the weather, I feel confident in saying that theyll follow through on their commitment to us. Company has been very understanding and accommodating, therefore I would highly recommend Universal Wi ndows Direct of Columbus!Ill update with new pictures after work has been completed!Last UPDATE: April 19, 2019The landscaping company came out on March 13, 2019 to repair our yard. Photos are posted after repairs were made.Thank you, Universal Windows Direct of Columbus for making sure the repairs were completed. (Much Appreciated)!

Josh Culbertson is our sales rep. Josh was honest with us and early for our appointment. He explained our options fully and was very helpful in reaching our choice. Josh is a very professional and personable young man and an excellent spokesman for the company.

This company is just, wow. I’d like to say I don’t have words, but I have quite a few.We were sold after the hour long presentation from their salesman and felt confident investing thousands of dollars in our new home. We were fine with waiting for our windows to be “custom made.”After waiting, our windows were installed in the incorrect spots and didn’t fit, but we were told that the fitment issue is due to the incorrect placement. One would think the installers would find it odd that the windows didn’t fit, but no.My husband called to tell them about the issues and he was told they would call us the next to day to schedule a time to get the issues fixed. We were told we had to wait 22 more days to get our windows installed correctly. We don’t expect handouts and understand that we may need to wait a few days, but this is completely unacceptable. The promises on their website are empty and we sorely regret going with this company, but we’re still shelling out an obscene amount of money.Do yourself a favor and go with a different company. Don’t make the same mistake we did.

They were very nice men and professional they had my new Windows in 2 and half hours and no mess left behind I love my windows cant wait for the next 5 to get ordered and installed before cold weather I pray

Dana was extremely professional and knowledgeable. They offer an amazing product!

Really great service and friendly workers highly recommend it

Renee was very polite and knowledgeableGreat product!

Love our new windows, patio door and front door! Great service from Sarah, Josh and Jeremy (sales staff) and Bob, Adam and Brooks (installers). We automatically noticed the difference of heat NOT coming from the sun and the control of noise from outside. They are absolutely beautiful both inside and out. Thank you!

Joshua C. came to our home to give us an estimate on window replacement. He was on time, friendly and professional. He practiced safe distances and wore a mask. He made the whole process easy. We’re excited to get our new windows!

Josh came and provided a very reasonable quote. Most importantly though was how he explained every part of the window to give me the comfort that my purchase was a wise one. I would definitely recommend reaching out to them during your window purchasing process just based on the information he provided about the window itself.

We had all new windows installed, a new front door, and a new screen door as well. We live in a condo, so there are strict rules about what these must look like to keep up a universal appearance and Universal Windows Direct lived up to their name on that! Was a really easy process with people who were a treat to work with. Brought our property value up while bringing our utility bills down. Couldnt be happier with the end results.

Salesperson Dylan was on time and was very pleasant the whole time. He was very knowledgeable and knew every answer to our questions. He gave great explanation in detail to their product. We were very pleased with Dylan and Universal Windows. Would definitely recommend for installing and customer service!

Great product! A little slow with production, but that’s only related to covid. Our salesperson advertised the windows as easy open, so easy it could be done with one finger. That is not the case. When speaking with a person at universal windows direct, she said that they should not have been advertised as such. The windows themselves aren’t hard to open, they just aren’t able to be opened with one finger. All in all, great product and we are happy with our product!

Josh did an excellent job of explaining the quality of their windows and the value.He was very polite and courteous.I called this morning and he was out this afternoon, showing up promptly on time.

DShea was very informative, leaving no questions unanswered. He was very knowledgeable of the products being offered to us. He was also very polite, personable and friendly😊 It was an absolute pleasure to work with him!! this guy knows his stuff and is a great asset to Universal Windows!!!

Joshua C. came out to give us a quote. He was on time and very professional, knowledgeable, and friendly. He went over all the information about options, pricing, warranty etc with a lot of detail. He did a great job!

Great installation crew and their product is offered at a fantastic price! Our utility bills have been reduced by 35+% very happy with our energy savings and our street noise reduction! Highly recommend windows and company. Jeremy O.

We have been waiting for months for our windows to be installed. Supposed to install today and we were reminded yesterday to make sure all windows were obstruction free including curtains. They were supposed to arrive between 8 and 10. 10:15 I called and was told they forgot to let us know they have to reschedule!! Now we have all windows uncovered and missed work time for nothing!

Kruise was very knowledgeable about the products and listened to my concerns about my project. He gave me a great deal and did not pressure me into a purchase.

Ryan Finnegan did an excellent job, yeahI appreciated him. he is very knowledgeable, and easy to talk to. I usually dont let strange men in after dark but I felt very comfortable with him he was real kind person

Great experience with Universal Windows Direct when looking for new windows for the entire house. The sales rep Bill Seevers was professional and knowledgeable throughout the entire experience.

We had the consultation last night. The product will be delivered and installed in 10-12 weeks, but the professionalism and knowledge from Mr. Heath Marryman was superb! Cant wait til the windows are installed and start benefiting

Sales pitch was just that. It was a sales pitch. The whole buy one and get one free was a load of poo. And the 2 years 0% financing was a load of poo too, because you had to put down 50% to get that special financing. But I expected that. So don’t go in with high hopes as far as their “sales” are concerned. But the product is very high quality. The main thing I was impressed with other than the windows were the installers. They were awesome. Knowledgeable. Personable. Explained everything. And the windows looked great when done. So all in all, really really great product, priced similar to other window companies with equal products. Installers were great. Don’t let the sales guy put you off. When I told him to get out of my house with his initial quote, he came down 9k in less than 15 seconds. Sooooo, don’t take the first quote. Maybe I should have sent him out the door a second time to see if he would have come down even more. Hahahahaha

Excellent services from the initial consult from the Virtual Home and Garden Show to the salesman and the installers. The installers were able to finish the entire house window replacement in one day. They were professional, respected our home and space and did a great job cleaning up everything and with the installation.

We were impressed with the quality of the windows and contacted them for a quote. I was not a fan of the sales tactics as far as both parties being there for the appointment or the 80s style sales presentation and tactics. When the windows were installed, I was really impressed with experience and installation from the crew. (John, Billy, Tayna) I would give 5 stars if not for the sales part of the process. I was so frustrated from the sales process that I almost gave up with them, but the install crew made up for it though.

Josh was very knowledgeable! No gimmicks or tricks. Simple and easy and I will be using them in the future for more work!

Very efficient installation. Any issues were addressed immediately. Overall very happy with everything!

Ryan was awesome! Very professional and easy to talk to. On time and explained everything very well! We will definitely do business again!

We had a great experience! Took a few months to get them installed but that was because of the pandemic. Installers worked fast and cleaned up everything. Very happy to have our new windows.

The guys called the night before to confirm and showed up right on time. They made a tough job look easy and the results are great.