Well, I wasnt expecting to get yelled at and lied to by anyone today, but upon walking in (20 minutes until close by the way), an older woman yelled at me from the register, rudely, that they were closing in 10 minutes. I had JUST checked the time, and only intended to look at one section, so I told her it was only 7:40. She got snippy and told me well the registers close at 8. What the heck. I was in and out in under 5 minutes, while plenty of others were still browsing and shopping. I get that they want to leave on time, but this is so not the way. 3 stars because everyone else was nice and I do like to shop here. Maybe some staff should work on their attitudes, she almost made me cry after a bad day.

Visited this store for the first time; great prices, but the lampshade I bought had the price written in permanent marker on it and it will not come off. Whoever did this completely ruined the lampshade, and probably all of the other ones for sale. I’d recommend using stickers or tags for these items because I’m sure I’m not the only one who has been disappointed by this.

The prices are outrageous ! A large white rug $69.99 !!!!!!! Mind you a new large room rug at Ollies is $69.99 !!!!! I understand that the money goes to help needy families but guess what needy families come to the stores in order to get items for their homes how could I ever afford 6999 at the thrift store I could buy it brand new at Ollies for that cost and its not just this one volunteers of America its several in Columbus that are high-priced something needs to change

Waited patiently for help at the showcase while the manager and 2 other employees were congregated around a register. Walked over and asked for help and was told soon. I really wanted something behind the counter. Got tired of waiting and left. Many years ago while I was working for Lazarus we were taught that A waiting customer is a walk out customer. Perhaps the management at this VOA needs to better understand that.

Large, well-organized and clean. Great selection of books and glassware. Also many shoes and bags. The daily discounts are a bonus.

Used to be one of my favorite thrift stores…until recently! Their “50% off” sale is a total scam!! They’re just marking up the items TWICE what they’re worth, and then saying they’re “half off”. I saw a couple of lamps that I liked. No price on them. I asked the manager about the price, she looked at them and said “Ok let’s just do this….” took out a marker, and marked them $20 a PIECE and then said “50% percent off”. The rest of the lamps were only $5-10 each. Same thing with the furniture! These items are DONATED to you for FREE, and are intended for people that probably don’t have the money to pay retail prices (like myself). Think about why you’re actually in business in the first place, and stop trying to turn this place into a cash cow!

You know, Ive gone to three different places in the last couple days and I havent found anything. I always forget about this collective little nook. I found so much stuff I was overwhelmed in a Happy blessed Way! That place is so big and there are so much stuff and its organized so well and reasonably priced with good color tag deals!

The thrift stores will always be my passion as a child back Home in Midland Texas I used to help my grandma & her friends give clothes to the Homeless in a rummage yard & today I have a Great passion for the Homeless or people in need. My calling in Life today!!!!!!!💞🥳🥰💖🎶🌄🎵👏🤲👏🎵👏👏👏👏👏👏😇😇😇😇💖💖💖💖💖😍and the people here r so sweet

Lorde store pretty good selection. Decent location easy to get to off the highway

Always hard to walk out without finding a few great bargains. Very friendly and helpful manager.

Always an Awesome Fun Experience found just what I was looking for astaff very helpful and friendly 😁❤💯👍🏾

This place is shady? They love to quote everything is priced as is, no exceptions until you find something they think is interesting, and then they instantly get the this was mispriced, Im not selling it attitude. Its one or the other...you cant adopt both policies because it fits your needs, its one or the other.

25% off sale on everything was nice!

Went there today for first time and purchased some kids clothes and 2 pair of maternity pants notice when I got home one of maternity pants was not in bag called and let them know and that I have receipt went back up and lady tried to say they was still on rack and have me purchase them again after I paid for them but how was they still on rack when I handed them to cashier and they how did they know which exact pair of maternity pants I had if they was never brought up to the front will never return here again

The absolute best!!!I have to make myself stay away... Once there, I find I need to force myself to leave!😊

Always great selection at this location. I go weekly, and still find many new items every time. My favorite thrift store in Central Ohio!

Half price Tuesdays are the day to go!

Very upset at the moment 😢 I took over two hrs in the store looking for my familys outfits for Christmas pictures. And the lady say I cant sell this shirt... I said why she says no tag I say I have the tag it fell off when I hug the tutu next to it for pictures to show my teenage daughter.... she says its our policy... I said can u ask your manager. She said she say the same thing. Wth? Im so upset. I left without buying anything.

Good deals and prices, long wait in line, kind of dirty, but a great place to find clothes on the low.

Organized & helpful staff.I usually walk out with some good bargains, while helping others. 😊

Huge collection of stuff and great prices. It’s a hit or a miss though if I really see anything worth getting, but sometimes I leave with multiple bags. I do wish the store was a bit cleaner.

This VOA is worth the trip, wherever youre coming from. And if you dont find what you seek the first time, youll find great deals on things you didnt know you needed. Then, you come back again a few days later and what you were first searching for is there at a lovely price. Again, its definitely recommended that you take the trip and take a look. Its really worth the trip.

The last time I visited here it was not that well put together. Todays visit wasjust great. Very clean and everything was very organized. The young lady who checked me out was very kind

My visit ended with a position working for their company which I totally believe in and support their mission to stand beside our Veterans and in the past I was privileged to be able to receive job readiness classes through one of their programs for those with barriers.

I have found some great bargains at this thrift shop, high quality and cheaper than some other thrift shops around. Customer service was good when I asked for it. Plus, profits go to help others, not like profit making thrift stores around.

Love the place. Very organized. Everyone wears a mask.

Kind help here !

Manager rating: Generally, I like the store. Its very large & prices are reasonable. During my visit today, I found a few things...but I also witnessed a thing that made me very upset. A manager, or Ill assume some type of manager/supervisor, was scolding an employee pretty harshly. Manager had longish, straight blonde/gray hair and pointed her glasses at an employee as she yelled at her. She scolded her in front of customers & said something to the effect of if I see you pushing that rack with just one hand again... Basically, threatening the employee. It was handled very unprofessionally. If I had time, I would have asked to speak to someone about it. I felt bad & embarrassed for the employee. Manager could have taken her aside to explain why she should move equipment around a certain way for safety/or been more kind in talking to her.

Checked out several thrift stores in the Columbus area. This one was more on the reasonable side compared to the other ones. However I did not like that all items did not have a colored tag. They do discounts on select colored tags. Well on the things that dont have tags they write the color on that item. The employees have horrible writing. I couldnt make it out on some items! But then they use different colored markers. I got a item I think it was in blue marker not ever being here before it matched that day or weeks color so I thought it was discounted. Went to the check out and the employee said oh thats not discounted. All the people who price stuff use different colored markers. Very confusing. It should be straight forward. How about use a sticker system! Write the price on items with black ink and use a sticker on every item! Dont write a color that you cant even read because its so bad handwriting and dont use different colored markers! Id go back but next time I will have to check items better. Its a horrible system they use its confusing! Price is written in red marker and color written on it is blue dont make sense!

Sometimes you can get good stuff and it is your luck.

My bad experience from today will cause me to NEVER return. And in whatsoever place ye shall enter, and they receive you not, in my name ye shall leave a cursing instead of a blessing, by casting off the dust of your feet against them as a testimony, and cleansing your feet by the wayside. Matthew 10:14. It does not matter that I have donate over $1,000 and shopped there for over a decade. Employees aggressively put their hands on me. No more money for you from me.

Great thrift. Many things 50% off. Well organized. Large store.

You never know what you will find! Get great deals on clothes!

I have a complaint that would be VERY simple to prevent for the next person.So I buy 95% of my clothing second-hand, and almost always at VOA because Im always happy with the prices and selection. This location has been one of the best and also closest to me, which is great! I dont treat myself to new (to me) clothing very often, but I was looking forward to a productive thrifting trip all week. Well tonight I went, looking for specific pieces to wear for work. I spent an hour and a half looking as quickly as I could through the options of what I needed, and found quite a few possibilities, but of course you cant tell if things, especially pants, fit without trying them on. I never buy without trying on, since you cant return and I feel its wasteful and disappointing. Anyway, I asked an employee what time the dressing rooms close, because I thought I remembered them closing a little bit before the registers close. She said a quarter til. So, I continued my search until 30 min til, thinking I would have 15 minutes to narrow down and quickly try on my cart full of promising items. Well I asked for a fitting room to be opened at 8:30, and the manager told me that they were already closed, as if I was supposed to know that, and looking at my full cart with contempt.I left without purchasing anything, because that was my only option.I realize that the store does not care whether I spend my $40 with them or not, but my issue is the attitude that the manager seemed to have with me, the fact that the other employee was uninformed of the policy, and that it is NOT POSTED OR ANNOUNCED. So I just wont be back, because I dont know whether that is an official policy or an arbitrary time that will be even earlier next time. Ive never encountered this policy at any other location, unless its new? I get that people want to get home at the end of the day, but I as a customer should be MADE AWARE of my opportunity to try things on in order to purchase. Why even have fitting rooms otherwise? Please make a consistent policy and post it clearly.

I always find a great deal on something at this location. Today was a Nike short with the tags still on it for $9. 😀

I freaking loved it. Nice staff and a selection of EVERYTHING to die for, DEFINITELY returning soon!

Nice stuff

One of my favorite places, but wish they organized clothing by size. Im tired of looking through whole racks to find my size.

Great Service, nice selection of Buckeye Gear

One of thee BEST thrift stores in Columbus Ohio!!!!! I love ❤️ it!!!!

Great thrift store, many nice selections in all sizes for affordable prices. Some clothes still has tags on them !

Ms. Flora and her crew is ridiculous. You cant have something sitting in oil with the Caps almost off and expect prices to stay on there if not with a Paper price tag. I have never had to wait 24 hours for a price on something. I will not go back.

Fast and easy drop off.

Clean, organized, and BUSY!

They always have good stuff

This is a nice thrift store. It is quite large and there is a lot of selection. They certainly dont have the nicest clothes, but I generally can get a couple nice finds each trip. Theres normally some decent furniture here for very cheap and the large showcase up by the registers has some quality stuff. Worth going to.

Looking for a girl that was at Indianola Thrift Store. I was the guy that was in Jean shorts and flannel shirt and wearing a black visor. It was on Thursday afternoon April 11th. You have tattoos and sweet smile. I would like to meet you sometime. I hope you get this message, I felt too shy to talk to you then. Remember I asked you if you thought a blue t-shirt with a white footprint on it was cool. You smiled and said yes. I bought that shirt. We shared a few smiles back and forth, but I think shyness intervened. I wish I asked you your name. Mine is James. Ill check this site on occasion to see if you reply. I want to kick myself, I blew my chance of meeting you, I think we made a connection, eye to eye.

Store very organized very clean workers all courteous EXCEPT for one rude cashier lady ..BAH HUMBUG

This is Anna G. using my husbands account. I love this store it is my happy place till today.. there is a employee there who is foreign and very rude. I arrived at 9:15am today (Sat) in search of storage tubs there were scattered throughout the store. I went to the bathroom as soon as I got there and it had toilet paper everywhere all over the floor a mess.. this early I am guessing no one cleaned it at closing last night. When I checked out she was there I told her and she dismissively told me well get to it eventually. On the register next to the one I was in was a very long rolling pin I ask about it as it wasnt priced.. they did not tell me whether it was for sale or not I didnt want to cause issues. After I checked out and was trying to fit the storage tubs back in my cart a worker came rushing up about knocked me down trying to get to their office area telling me Im the manager.. I have no idea why she felt she had to tell me that. In the line a man had a wooden ironing board ask the price, the foreign employee told him and then ask him if he wanted the rolling pin as she took out her marker and put a price on it.. he hadnt even seen it till she ask him if he wanted it. I was upset I felt that she was showing favortism to him after I had already ask about it. I told her I had already ask, she apologized and the manager told me I didnt have to talk like that whatever that meant.. I didnt say anything out of line. It just ruined my day I shop at this store every single week sometimes two or three times through out the week and spend over $100 a month or more there each month have done so since the store opened over 20 years ago. I am very disappointed in the way I was treated today. Anna G.

Because I work their and we have great items. Great prices as well

Management and staff, of Volunteers,.. My girlfriend and I always love coming in.. we always find treasures. You all work hard and always smile..

Best deals . People friendly

I was buying furniture and I asked someone if they could help us take it to the register and they did but when I got to the register I asked them if they could help us load it to the car which they responded with a terrible Attitude saying “ThEy CaN’t Do ThAt”.This is exactly why I hate thrift stores.

Found some good things.

The waiting line was far too long. They had more than one employee in the store but only one employee running the register and I wasnt even allowed to buy a scarf because of Some policy that could have been handled very easily I would not go back here

Large store. Huge selection. All the racks were full. Clean and well litI left with a big bag of stuff. Parking in the lot was sparse, probably due to planet fitness next door.

I love going to thrift stores but the Sirius channel background music is terrible. Its the Blend channel that sounds so depressing. Someone needs to go into the Mexican thrift store on Cleveland Are. near Innis Rd. in Cols Ohio and listen to what they have on. Its old classic songs that are upbeat and sound good. Thanks

I went here with my friends on the way to downtown Columbus, and was expecting really great stuff but it was so picked over. There wasn’t much to choose from and if there was something good it had a bad stain. I know it’s not volunteers of americas fault (I loveeeee volunteers of America usually!)but it just wasn’t a great location.

BEWARE! Store is fine, but there are thiefs in the parking lot! I had went to Weilands next door and put a grocery bag on the front passage side. Went to the thrift store for 20 minutes and when I came out, someone had broken my window to steal my grocery bag! Unbelievable! Make sure everything is in your trunk. Ive never had anything stolen out of my car before, and never thought someone would do this kind of an act for a bag of groceries! pathetic! PLEASE install surveillance cameras! This happened in broad DAYLIGHT!

Very nice place nice stop real affordable

I guess i have better luck when i go this is my number 1 clothing place for my family and i. I shop here year round always finding great things... Around Christmas i always go on the last tuesday of November and end up getting around 30 pieces of clothing ( for Christmas gifts ) for around $35! I even find brand new clothes with tags on them often priced around a couple bucks! I have been coming here all my life and will continue for many years! 😀

Inventory is cycles very quickly so there is always something new and fun to find. Pricing is very fair and there are 50% off days on the last Tuesday of the month. I almost always find at least one treasure every time I go.

Usually they have a decent selection of merchandise but on this particular visit they had almost no furniture and very limited amount of silverware. Staff is always friendly and helpful.

Great organized store! Parking is a bear, tho!

My favorite thrift store in Columbus. Clean, well organized, and friendly employees. Nice merchandise and low prices. Last Tuesday is 50% off the entire store! I never leave empty handed.

Never too crowded, the associates are helpful and informed, and the deals are amazing. The location of this thrift store always results in lots of interesting finds! Never a miss here.

Im here at least twice a week. Just like any thrift store its a hit or miss depending on what youre looking for during that particular week. I have found many great items here over the years. Half of my apartments furniture is from this store. There are two separate electronics sections. Clothing selection is as good as any other thrift store in the area.

This is probably my favorite thrift store in all of Columbus, they turn product pretty quickly, so youll always find something different. The showcase is full of good stuff as well. If clothes shopping, pay attention, they have the normal and better garments on different racks. Great deals to be found here, happy thrifting!

Its big and has tremendous supply of good atuff.

(This review was done by my wife Valerie)Hi. Dave does not know it yet but he is getting a holiday gift of an older Nikon digital camera that actually worked when a new battery and a memory card was purchased (this tripled the initial cost from Volunteers) Yes a a Nikon! Sometimes people donate non-working items to charities assuming that someone is in a backroom tinkering with repairs, but that is often never the case. I knew I was taking a chance by risking $25.00 that I might be buying a non-working Nikon so I now I regret that I did not buy the matching lens, but still I now have a working Nikon digital pro camera with new batteries and a fresh memory card to give Dave this holiday season for under $100.00 --- which is still an extraordinary deal. There are never returns at most thrift stores but Volunteers has prices that tempt me far more than other thrift stores. Their prices are the best so I did not wait until half-price Tuesday (The last Tuesday of every month) and bought it right away. Im glad I made the choice I did. By the way, half price Tuesdays apply to all things in the store -- not just a few colored tag clothing items. I bought a wrought aluminum 5 piece patio set for $12.50 one half-price Tuesday then, spray-painted it blue and people are amazed when I show it to them now. All my donations go to the volunteers and most people who work there are grateful for the chance to work. Thank you for everything. Valerie Dorsky

Always find more than I was looking for.

My favorite store, not just for thrift! Organized, clean, with really nice clothing items- both better brands and regular.This one has dressing rooms too!I love this place. If you enjoy great deals that are a good price and great quality, check this store out!

They do not answer the phone. I tried twice, at different times during the day. I had a simple question, but no one answered.

Like a lot of thrift stores, theres a lot of womens clothing, but the selection of mens clothing is pretty limited. Not a huge variety for kids either, but a decent supply. Granted, their stock changes all the time, so maybe they have nice mens clothing since of the time.

I went there one time looking for picture frames. Thy had more picture frames than most any retail store youve ever been it. i bought about a half a dozen without spending much. Its the best thrift store Ive ever been in.

The best.

Like every VOA I have been to its hit or miss. I scored some very cool yoga pants for $2.00. I am very annoying to friends that dont accept the fact that I can spend 2 hours in a thrift store. If you are not a thrift store junky, skip it. I live for thrift stores. Mostly clothes, but a nice mid century modern pops in every once in a while. I go to all 3

An awesome thrift store on Indianola. Parking has taken a turn for the worse with construction next door...but that wont last forever. Worth the trip!

They dont clean the clothing before sale, Ive also personally found LIVE bedbugs in a recliner they were selling. The place is in a nice neighborhood but its the trashiest shop ive seen in the area, spend a few extra dollars and go somewhere nicer.

Great selection of used glassware. Got a brandy snifter and a lemon juicer for $0.50 each. Both made in France.

Love this place

Volunteers of America thrift store is my favorite thrift store. I especially love the last Tuesday of the month, everything is half off including furniture. The store is well maintained and clean.

Always find that special treasure when I go. Staff is friendly and helpful. Customer service rating 5 stars

Very nice store. Nice variety of merchandise, adults and childrens clothing, toys, books, movies, furniture, etc. Very clean store including restrooms and dressing rooms. Located in a nice neighborhood, and convenient access from the bus stop.

Prices for stuff seem rather random - but that means you often find something super cheap! They have a great selection of furniture if youre looking for something.

Friendly staff good store layout

Variety, good prices and they have a big sale the last Wednesday of the month. Save big time, like 50% off.

The clothes I got there were fairly priced, definitely a good bargain. There is a wide selection of everything--from kids to teens, babies and adults. Lots of toys, kitchen stuff, and art-related things. When I went today there was 50% and 75% off items but you really have to search. Most clothing is $5 and under.I drove 20+ min to get there, and it was worth the trip, but I dont think Ill make it a regular shopping place.The cashiers were not very friendly, but of course thats not totally relevant concerning the content of the store.

Ive been a thrifter finder for the last 25 years, and this is my favorite one. I loved it so much I worked there for awhile! They have an AWESOME staff (say hello to Faduma) and management makes things run super smooth. Plus they always have the best finds!

Favorite treasure store

I love this place! It’s the best thrift store in the area, with excellent prices, a HUGE selection of clothes, furniture, and miscellaneous items, and a 1/2 off sale once a month.

The manager was very disrespwctful. The cashier rang up my stuff, gave my card back and ask me to put in my debit card number. The manager started ragging on the cashier saying, you should not let the ring up their own stuff and operate the debit machine. She can tinted to rag the cashier out like she should have punched in my pass code. I believe she acted that way because I was black. Sad and very unprofessional. She reflects the worse if manager skills

Great place, but parking sucked . Doors are not automatically open and the cashier lane is narrow. Not wheelchair friendly .

This is one of the best thrift stores in the city! Ive had lots of great finds here and everything is priced well. I stop in whenever Im in the area.

Not as great as some of the other locations. Its not in a well lit or maintained part of town. I tried to purchase a shirt there the other day and she wouldnt sell it to me because there wasnt a tag on it. I get it, but she was very short about it. Probably because the other cashier was upset with people taking their breaks and made it very well known. Their fitting rooms are pretty dirt as well, and this is compared to other VOA thrift stores.

I love this place! Great finds and great prices.

This was the worst expierence I have ever had at a volunteer of America I went to get a Christmas decoration that my uncle who is in a wheel chair feel in love with the night before and went to get it today and it was gone so I kindly asked an employee for help if they still had this item somewhere the employee was very kind and tried to assist me until there manager came up forced her on a register and disrespected this employee in front of a customer and as I walked away the employee said I was only trying to help him find an item we had last night and she responded that its not her job to do that and we can look for ourselves. At that point I turned around and said this is terrible customer service on a managers part and stated she was simply trying to help and my response from her was uhhh huh this company is supposed to be Christian based and I find this horrible for a manager to not only treat an employee like this but a customer is horrible I really hope this is read and proper action is taken this was at 6.15 on the indianola volunteer of America on 12/12/18.....whatever manager was working she refused to give me her name deserves to be disciplined.....Jordan chilcote12/12/18/....(6.58pm)

A great place for home goods. The selection changes pretty frequently and Ive had some great finds here.

Decent thrift store. Good selection, good prices. Organization of inventory is lacking.

We love this place. Usually super crowded on Sundays and the last Tuesday of the month due to half off sale,but otherwise a good spot to find small treasures