I found some great buys. The only cashier working was very nice and friendly. However, I felt cheated once again out of maximizing my rewards. We forgot to enter my phone number for future benefits. I was asked and did agree to round up my total spending to the next whole dollar as an extra donation though. Im a retired frequent Goodwill shopper and appreciate eventually saving a few extra dollars.*Suggestions:*Train cashiers to also ask customers if they are reward members or seniors before completing transactions.*Add bold signs on property (doors, registers, countertops...) to remind us of your companies perks/benefits for shopping.*Find a way to use receipt after the fact (online or at register) to retrieve benefits owed on money spent.**Thanks for whatever you can do to satisfy your customers**

Okay enough is enough, this goodwill is atrocious. Stuff if everywhere, prices are too high, and literally there is barely anything on the racks which is ridiculous seeing as though people donate all the time. If you don’t have the staff to maintain the store, you should consider shutting it down because there are so many other thrift stores in the area that are much better than here.

I honestly cant believe the audacity of their prices, considering that they resell used, donated items. I can literally walk across the parking lot to find brand new better items similar to the used junk they sell at Marshalls for the same or even lower prices. This place should be ashamed to call itself goodwill as if they were providing good will towards struggling members of our community. They actually prey on the goodwill of people who donate their things so they can make profits on it. My advice to anyone is to bring your stuff to the dump instead and deprive these scammers of their FREE inventory which is used to rob low income families.

The selection is good, but when 3/3 items I had didn’t have a tag on them, the cashier took them, they told me I couldn’t get them and I had to wait a day, or two, or three (they really just really weren’t sure) to price the items. No way of letting me know either. Could have probably gotten a manager to help, but when I asked if there was a supervisor the cashier just said there was no one plainly and really just couldn’t have been bothered. Unfortunate

Large selection, well organized. Good selection of books and dvds. Not too much furniture.

This place won’t accept donations even while the store is still open. Just wasted a drive up to Columbia for nothing

Im not sure I want to donate again at this location. I brought new ceramic and glass items that were tossed into a huge cardboard box and I heard them break. Im very disappointed since I couldve just thrown them in the garbage instead.

First I did score some really nice things.... But this place is dirty. By far the worst Ive ever seen. Dust, hangers, dirty floors. It looks as though no one has cleaned in a very long time. Hard to even look through items, they are everywhere with no rhyme or reason. Cashier was efficient and friendly enough.

This location had sadly gone downhill over the past couple years. The prices on some items are way too high. Book prices have gone up 5x what they were a year or so ago. Oh, and there is always stuff on the floor. You really have to watch your step.

Found lots of stuff. Great prices. Very clean and organized store. Sales associate was very friendly and helpful. Would recommend.

Its ok for a thrift store. Prices are closer to retail than it should be, hard to justify buying a used candle for $5, or used kitchen appliances for $60...

The atmosphere is great and they put out a wide variety of clothes everyday.. You will always find something in there...

Very disappointed in this Goodwill location. Store is heavily unorganized and messy to the point it was hard to walk through aisles. As a store that is there to provide quality products to those in need for a reduced price, there was barely any of that. An item that was $0.75 at another thrift store and even found in Dollar Store (out of stock there) was marked at $6.00 at a Goodwill! Sadly will not visit again.

(Updated) Overpriced electronics. With no guarantee or proof that the products actually work.. (OLD but still relevant) Also an unorganized & Dirty book section. Half of the DvD and video games I wanted were not in the cases. Pretty much empty cases. Toys and gym equipment were all over the floor which is a safety hazard (which I told a nearby employee) who didnt appear as if she cared. When I went to pay for my stuff. There was a bunch of Junk on the counter-top someone left behind, and the cashier scanned items that were left on the counter with my stuff. So I basically paid for stuff I that wasnt even mine because they didnt clean off the god darn counter. Clean up your store, organize it, and youre darn sure Im going to corporate with my complaint.

I’ve been to this goodwill many times and every time I go there’s nothing. The racks are empty and it’s a mess. They have so many new donations just sitting outside, so I’m wondering why they never fill up the store. I dont recommend this goodwill location. Try a different one or just go to value village instead.

Great deals, 3 chairs 4 3 dollars...yeah there the old school grandma chairs that never break!!! Awesome 👌

Cashier was so nice !! Thank you !! ❤️

I wish I could give this place 0 stars!! The big man with the taped up glasses (William maybe) has a terrible attitude!! Just because you’re having a bad day does not mean you should mess up someone else’s! If you don’t like YOUR job find another one. We have nurses/doctors/EMTS working on the frontlines everyday during a pandemic with a SMILE on their faces and you’re telling me you can’t do the same while ringing up a few items?! Never have I ever received such terrible service! There was a very nice young man that helped us and another young lady at the register that was kind...he should take notes from them!!!!!!

Place was an absolute mess. Stuff was everywhere and carts of stuff were everywhere. I didnt feel like digging through stuff so I just left after 5 minutes. I wont be back here

Easy to drop off items

Employees at this store arbitrarily decide which Goodwill policies to follow. The regional parent companys special webpage stating 1) which stores have reopened after the shutdown, 2) their opening hours and 3) acceptable donation hours - said the Columbia (9097 Snowden River Parkway, Columbia, MD 21046) location accepts donations until 5 p.m. Upon arrival at 4:26 p.m., I was told that they stop taking donations at 4 p.m. because they are getting too many donations. After I pointed out what their website says, I was told, If we make an exception for you, we have to make an exception for everyone. But I was not the one needing an exception: Their posted, post-pandemic policy clearly states donations are accepted until 5 p.m., not 4 p.m. Accuracy and reliability would have built much more goodwill.

Making donations is confusing cause stuff is outside all over the place. Very unclear where to drop off donations..... did not help that the man who I initially talked to was very rude and aggressive.. hes also the manager there too, go figure. 1 star

Best Goodwill in the state Ive been to. Amazing prices and they work really hard on putting out new inventory every day. This is more than I can say than most Goodwills.

Monday the 10th of August. 4.10 pm. The woman at the register gave me a $1 bill which was very ripped. I did not accept. She said she can’t change it because can’t open the register. I said call your supervisor. She said she does not know where he was. I started to wait. Then she of course opened the register and changed the bill. Liar. Awful service. Poor Goodwill having such workers.

This Goodwill has a massive pile of donated items rotting out beside the store. Im all about donating items, just not if they are going to be left out to rot.

The people they have working on taking in donations are among the nastiest I’ve ever seen at any Goodwill! They couldn’t care less about their job.

Frustrating place to leave donations. This is the second time I have shown up and they were not accepting donations during their business hours. Always call first.

Great finds! Got a bungee chair & artwork

This store used to be kept so nicely. Clothes aren’t in any order, the book section has some on shelves and the remainders shoved in boxes on the floor. Rush Limbaugh and Dr Phil in the kids section??? It is a hot mess, the entire store. Waited in line behind a customer who was figuring out if she wanted each item as it was rung up for 5-10 minutes. Another cashier appeared and began talking to the other cashier who was waiting for the customer to make up her mind. I left my items and walked out of the store.

A teeny bit unorganized, but no more than expected. I found what I was looking for and then some. I have learned not to bring a credit card and to only bring the cash for what I am willing to spend. I always find things Im not looking for end up in my basket... I rotate stores I visit and I havent been to this one in a long while, so it was a good stop on my way home for work. I will be ready for my job interview! And ready for Christmas dinner...

Love that they are nice and that they help people who don’t have as much

I have found some great deals in this store. As far as Goodwill stores go this is not my favorite, but it is still chalk full of great finds. I will say that the price on clothing seems to be slightly higher here than at the Jessup Goodwill, though its only on designer clothes. Certainly worth the trip!

Good wlll retail store great place for everyone

Our first visit was yesterday. The young man who came to our car to retrieve the plethora of clothing, shoes, etc. that we brought to donate was warm and welcoming. The same could be said for the employees inside the store. The store is friendly, bright, well-arranged and ALL the items were clean. Of course, we walked out with some treasures that have already been put to use. Thanks, Goodwill, we will be visiting often!

I bought 2 chairs from the very place I donate to! Shout out to Mr. Niles for loading the 2 big heavy chairs into my van. Even though I knocked him in the head with my van door he still was a sweetheart and put it in there ever so gently. Mr. Gregory held a few chairs for me even though he was not suppose to! I wish I could have paid for them over the phone but for some odd reason they would not let me. I saw the chairs last night but could not purchase them until I at least talked to my husband about it. He did not get off of work until 11 pm so I made sure I called this morning at 9 am before they sold. I wish they could have change the policy when it comes to paying for it over the phone! Everyone was so helpful! Thank you all!

Well organized for the most part and good variety. I found a very cute 80s outfit for a skate party.

Superstore? You mean super messy. I came here looking for some jeans and their whole inventory is all mixed up. They have maternity, male, female, and all sizes completely mixed with each other. Even their kids clothes are all mixed: male and female along with toddler, teenager clothes completely mixed up. You literally have to dig through every item just to find what youre looking for. Find another Goodwill one thats more organized

Its a well organized store. I like that all clothing is priced by categories instead of individually. For instance, the coat section has a $14.99 sign above it and any coat you find will be that price. Only problem I found was the store was understaffed with only one person at the register. I waited in line for like 15 minutes when there were only two people ahead of me.

There are better Goodwills inside of a 20 minute drive. I did find a few things that made the trip worth it, but the clothes racks are very disorganized and mixed into the normal racks are a bonkers amount of the clothes that have boutique pricing tags on them. They should really be separated out, or each item should be priced individually - looking through a rack that has a price marked on it should mean that thats the price you pay for the clothes there. The clothes they had ranged from designer labels to cheap used leggings. They did have a nice amount of other stuff - housewares, some furniture, etc, but it was also pretty disorganized. I dont regret going, but I wont be back - there are much better options around.

I love this place they have more than one youll fine whatever you need from top to bottom.

Wooo.. this store doesnt even accept a valid store credit gift card issued by the same exact location.. this store has no credit..

Good selection of baby clothes. Most are $.75 to $.95. Occasionally there will be something overpriced, but with most items being under a dollar, you cant go wrong.

Unfriendedly staff. I was yelled at to not drop off donations since they were doing truck stuff. I hadnt even opened my trunk and respected their wishes. It would have been nice if they had answered my question about when I could drop off donations instead of continuing to yell at me to leave. Its alright, I dropped off the vintage Tupperware and MK purses at 2nd Ave.Also 2 stars since Ive donated to them many times however I have not found much that Ive wanted to buy.

Store is small for the amount of things they carry. In the book section, its often disorganized and definitely look behind you before you back up...toys are scattered right behind you. Forget about looking for linens and most miscellaneous items unless you have a lot of time to dig through the mounds of piled up stuff. Lines often back up with one cashier. John, Dawin and Niles are very friendly and helpful donation takers, and Kendra, Karen and Lakenya are great on the register and will help you find discounts.

Pretty good! Limited furniture, but a nice goodwill!

I love going to this Goodwill. Its filled with a wide variety of items, especially clothing. Youre sure to find a great bargain every time.

It was okay, one dislike was the lack of organized line and only one register. Still good goodwill prices. Not a lot to talk about the location. Its a regular Goodwill with a bad line. I give this place a 4/5 - TalonRemember to check out my other reviews if youre in the area!

Showed up with a donation a few minutes after 5 pm on Sunday. Website says open until 6 pm. No seperate hours for donations. Turns out they stop taking donations at 5 pm. No sign with hours, no nothing. Just someone yelling closed. Will go elsewhere to donate going forward.

Very small, but there are a few cool items here. There are lot DVDs in the back and some higher priced items at the counter. Nothing remarkable about the place.

Pretty well organized for such a busy goodwill. They have lots of good stuff.

Great deals. A smaller Goodwill but always a good selection.

Small store compared to others, unorganized & dirty. The day I was there workers were doing something on the roof and A LOT of debris was falling through numerous holes in the ceiling. Debris was all over the clothes, floors, fixtures & falling on the customers. I

One star is still too generous a review. Dont go to this one folks. Theres nothing for you there!!! Trust me.

Very small selection og kids stuff. Very very small. Goodwill on 175 is better

This store is a gem if you live within a decent distance. It probably takes in 10 times as much as this small store can hold, so a lot of the donations get shipped elsewhere. But mercahndise moves fast and I have returned later in the same day or the next and found some gems that were exactly what I was looking for. I mostly look for furniture and non-clothing items for the grand kids and have found some good deals in this store. On 11/21 I went in looking for a small computer desk and saw no possibilities. Came back 11/22 and found the perfect desk, and there was even another that was a good contender. There are days with discounts for those over 60 and/or a veteran(s). Too bad the store isnt larger.

I was turned away at 5PM with bags of donations full of winter clothes and nice mens and womens dress clothes because they were full. Wont take donations back there.

Most expensive Goodwill Ive ever been to. Small store, very disorganized. Signs conflict with each other, lots of items are unmarked, & some were broken or torn despite high price tags. Decent selection tho, if you dont mind the high price or if you can find a price at all.

Over priced!$50 shoesCarters kids clothes are marked up to $4.00 ( you can pay that price new in stores)Ellicott City is much more reasonable.

Friends mom passed away and we spent the whole day packing up clothes and items to donate. Showed up literally 2 min after 5pm (website says they are open till 6) and they refused our donation. I have a truck of things and they tell me to take it home and bring it back tomorrow. I live an hour away. Nasty people just love to be sticklers over 120 seconds of time. Spent all day doing a good deed to get pissed on by GoodWill. You people are awful.

They usually have a good selection of stuff. The store is also pretty well kept.

Like any other goodwill you should know what to expect when you walk in the door. Decent items for sale. Acceptable pleasentness of staff and mediocre cleanliness.

Easy to drop off donations. Employees always ask if I want a receipt. Plenty of parking.

Beware, Winter hours are in effect Oct to Mar; accepting donations closes before the store closes. Donation Center closes at 5 pm.

Great selection of items and friendly staff. Thanks!

Great. I was able to find many DEALS!!

I love it! Always friendly staff, especially when Im dropping off things...

Good selection, but be prepared to stand in line forever.

I used to like going to this location but it seems like they just take anything and there is less care on how it is. Not worth my trip.

Pretty pricey here with a fairly limited selection, but a nice location!

This place is some good will to give clothes

Great selections & friendly staff ask for Lakenya she was very helpful and friendly. I found a pair of dope Yezzy zebras for $12 !!!!

Very nice and friendly staff. Lots of stuff to go through.

Stay away from this Goodwill! Very unfriendly staff, especially the ones accepting donations.

Nicer quality items than most Goodwills

Terrible store its a mess terrible selection its real trashy in this store a junk yard is more organized than this craphole

Excellent... wonderful customer service

Worst Goodwill I have ever been to. Nothing is priced properly they seem to make up prices when you get to counter.

Very impressed with the customer service!

Busy but well-maintained.

Employee working the cash register was out there. He legit told me he was thinking about killing his dogs.

The store itself was very clean, but the prices were insanely high for a goodwill. $20-30 for shoes...and dresses up to $20, when the starting prices say $7 but there was no tags to state otherwise.

Great stuff and so cheap

Rude mangers things are always overpriced how u make things high when u get the stuff donated

It was a good time N A great experience

Great store! Great Employees!

Everytime I visit this store with something in my mind, I get it there.

Over priced and now just selling JUNK

Always something different when you come in here and the staff are nice

Showed up 4 minutes late to give a donation, employee refused to open door.

1/2 price day had a ball!!

40% discount didnt actually equal 40%. My total was 28.52 and after the discount it was 23. And change

Waited in line on Saturday 35 mins. Manager was rude and unpleasant. 3 registers and only 2 open

Always nice, especially to vets

Favorite store

Not a large selection but well organized

Great deals and finds

It was excellent

Friendly, helpful staff

Nice staff

Super clean!