Gary and his staff were extremely helpful! They sat me down and gave me five different options depending on the type of training I was focusing on. We discussed shoe ideas for 15-20 minutes. They are very personable and helpful. These guys will take care of you! Go visit Runner’s Roost.
Gary was awesome to work with! Very helpful, honest and kept it simple. Definitely will be going back as I continue my running journey! Also, after a few weeks of use I can now say that I love the shoes that were recommended for me.
First time here had a gait analysis. The lady was very friendly and knowledgeable. We had a lot of questions and she showed us a wide variety of different shoes. Shoes are priced similar to what youd find online. I will definitely be back!
Went to get new shoes for an upcoming marathon and the staff was beyond helpful! They analyzed my gait, helped me try at least ten shoes, listened to my feedback and gave recommendations based on my stride, goals, and comfort. I picked up a pair of Hoka’s (which I have been a die hard Brooks fan forever) and took them on six miles today. Never felt that good probably ever! So happy with my purchase. Will be a repeat customer!!
My son is joining cross country and needed some good supportive shoes. We had such a great experience at Runners Roost! She did a gait analysis and watched how he ran outside in front of their store and found just the right shoe for him! Will definitely be back:)
What a great experience. First time at this Runners Roost and I expected good service having done business at others elsewhere. But these folks went above and beyond my expectations. They took the time to get to know me and what I needed and worked very hard to get me the right shoe without up selling me. I didnt have a budget, but they treated me as if I was a member of their family and gave me great advice. No, I didnt get a discount to write this review, I gladly paid what they were asking because great service is worth a premium.
Runners roost sells quality shoes designed towards athletic wear. You should not expect going in that youre going to get a pair of bargain shoes. At the same time the prices were incredibly fair. I was able to bring my three kids in and it was nuts. But we were accepted with open arms and treated incredibly fairly. I would highly recommend them.
Professional Professional Professional! One of the most delightful costumer service experiences that I’ve EVER had. Not only are they thorough and friendly, they truly have the knowledge that any runner needs to succeed, no matter your experience level. The display of excellence in their costumer service wasn’t just a one time occurrence. I’ve brought two friends to the store and they’ve mimicked that excellence every time. I won’t go anywhere else. Definitely give them a try.
Amazing place! Repeat customer! The staff and owners are amazing. They dont up sell or up the prices of their products. They are very attentive and helpful to help meet your needs. High recommend!
Went there because I needed new shoes for my planter fasciitis. They were very helpful helping me get the right shoes. I felt like they knew what they were talking about and also the staff all looked they were runners themselves.
Great looking running store located in the heart of downtown Colorado Springs.Superb service and a phenomenal selection of running shoes
Best place in town to buy running shoes. Friendly staff, knowledgeable owner!
Not bad, found shoes that I liked and that felt good. Only thing frustrating about the store experience is that nobody acknowledged me when I came in and stood arpund all awkward until someone finally said something. I didnt even know who worked there. There were only 2 people. No Ill be with you in a minute. I was getting very close to leaving. And if there are a lot of people there, they dont help you 1 by 1, they have to help everyone at once at the same time. Makes no sense. The employees are all over the place. Id rather be told to wait 15 or 20 minutes on their couches so they can fully help that person and so the next ones can be fully helped as well. It feels like a tornado. I asked for other colors but then just took the ones I was given because I needed to get out of there because the guy was helping 2 other people at the same time and I felt pressured and unsure of what to say or do. I have social anxiety and it was a bit too much chaos going on. Talk to ONE person, tell the next Ill be with you shortly. Have them run the track in their handful of shoes, these arent good, these arent good, BINGO Ill take these, NEXT. I felt like I was a burden as I was being helped because his focus were more so on other people. Ill just measure myself and go somewhere less hectic next time. What an anxious messy experience. I feel like I got good shoes and all, well see how they hold up. Just expected it to be less of a walk in, walk out experience and more so trying to get fitted and find the perfect shoes for my running style, my needs, my quirks etc. Ehhh... Why I hate going outside...
Came in to replace my old Hoka One Torrents. Said I need a 9.5 or 10. They said they were out but had a 10.5. Day noted that was too big for my feet and the salesman kept trying to talk me into the 10.5. Come on guys, just because it’s the only size yikes have in stock doesn’t mean you should push that on your customers—- could be a sad day for someone on a long run to be in the wrong sized shoe.
Excellent service. Met Linda who just made the whole experience worth while.
Great selection of running shoes for kids
Everyone in the store took their time to find the perfect pair of shoes and, beyond that, to teach my girlfriend and I why certain shoes worked better for our running styles as well as tips on how to correct our forms to prevent injury/run for extended periods of time. Couldn’t recommend these guys enough, 10/10.
Great shop owned by a lovely couple. The husband spent about 30 min with me making sure the shoes were properly fitted and that I ran comfortably in the new shoes.
Super great customer service! I didnt realize that you need good running shoes to run well. Ive always ran in regular shoes because I didnt know and always wondered why my feet would hurt. They made me jog to see what shoes would look best on me and gave me super good shoes that were extremely comfortable. They also offer military discount so dont forget if youre a service member!
Wow what a awesome experience. Talk about excellent customer service. The owner Gary is so passionate at his job. He really took the time to make sure I found the perfect shoe for my foot problem. I suffer from heal spurs. And when I left the store with my new shoes. My aches and pains literally went from a 10 to a 2. And I am sure with time will eventually get to a 0. Thank you so much Gary 👍 definitely was worth the drive from Pueblo.
Both the older gentleman and younger worker were super friendly, very knowledgeable, and got me in and out in a decent time (considering I already had somewhat of an idea of what I needed). Needless to say, the shoes they picked for me are great and a perfect fit.
Great merchandise and even greater people.
Incredible place for running shoes and gear in that nature. The people there were extremely knowledgeable on how to fit to tour preference.
Exceptional service and quality shoes, what more could one ask?
Outstanding shoe store.
If want personal attention, excellent quality of items and great service then this is the place for you!!!!
My husband and I both bought shoes here this week. We both worked with the owner, Gary Staines. He was knowledgeable, professional, honest, and patient. I came in with my current tennis shoes, which I knew didn’t fit quite right. He had me walk around the store without shoes, then with my shoes on. He brought out a total of 4 or 5 pairs, analyzed how I walked and suggested better fitting shoes for how I walk. I ended up with a pair a half size larger than I ever would have looked at. He also laced it more appropriately for my feet. They fit much better than my original pair. It was an amazing experience. I’m so glad I went in. I will definitely purchase more shoes here.
I recently went into Runners Roost for a new pair of running shoes. They didnt have my size in stock so they ordered them to be delivered directly to my house. For some reason the tracking showed delivered to my house but I didnt receive them. Shortly after my call to the store, Gary personally delivered a pair to my house. Thank you!
It was ok... But id still rather shop on Amazon
Ive been running for years but have never been fitted for shoes. Since Im getting older and running is more painful, I came here based on excellent reviews, and they did not disappoint. I have a unique gait and they had me try on a variety of shoes and easily identified the issues with my current running shoes while also helping me figure out the type of shoe I actually need to be running in. They watched me run in all of the different shoes and the shoes that felt best for me were also the shoes that they recommended I get, which says to me that they know what theyre doing when they can tell by my form which shoe will work best. I will keep coming here every time I need a new pair of running shoes because they are great at what they do, they went out of their way to help me, and Im glad to support local business. If youre in need of shoes, without a doubt, go to Runners Roost.
Knowledgeable, patient, and a awesome experience. Wouldnt go anywhere else if looking for quality shoes and service
(edited review) Ordered online, didnt get a confirmation email or anything despite credit card being charged. Did get the shoes about two weeks later though.
Ok to start off with I’m grateful that you guys were open ! I needed a pair of Good walking shoes so desperately it wasn’t funny! I have to tell you that the owner and the young man that was working there very pleasant very helpful very well educated in this shoe business! their customer service was completely off the charts amazing! I want to give a big holler out to runners roost for being an amazing store thank you! I highly recommend this store and it’s a complete 10 stars
I explained my foot problems, had my gait assessed and several pairs of shoes were offered. Sales person was knowledgable and very helpful. Id recommend them.
Rudely, my wife and I came in to the store 30 minutes before store closing on a Sunday night. Having worked in retail, I know how that can rub you the wrong way. Two young gentleman were working - I wish I had caught their names to give them kudos. Both were helpful, non pushy and professional. They listened to what we were looking for and made some recommendations. When I asked about a more expensive brand that I had previously worn (I can’t wear sneakers now due to a foot injury), they offered to bring them out to try but openly advised the name probably wasn’t worth the money given my wife’s shoe needs. It’s so rare these days to not be pushed to buy the most expensive item in retail so they can make a bigger profit! Anyway, we listened to their recommendations and found that they were right. Ultimately, we decided to hold off on buying the pair of shoes as we didn’t want to make a rush decision and the store was about to close. However, these two gents were gracious and never gave us a hard time or offered anything other than support. We will be back here given this store superior and non judgmental attitude. Well done!
Not just for runners.While the store is definitely geared towards runners dont let that discourage you from checking it out if your in need of a great pair of shoes. I came in because running shoes tend to be the best shoes for those like me with hip arthritis.The staff was amazing!I told them what I was looking for and I was brought a few pairs of shoe. That would have beaten most shoes store customer service but that was only the beginning. The shoe expert helped me try them on one at a time and watched me walk in each pair. He quickly narrowed in on my feet problems and a great pair of shoes that would help give me more comfortable mobility with my arthritis and planters fachiatis pains.The pain in my heel was immediately suppressed and after standing and walking about the store I left feeling comfortable with my purchase. Hours later on my feet the pain in my heel is no more then a dull ache and my athritic hip is doing better then I could have imagined. I couldnt be more thankful for the care I got at Runners Roost and ill be back in 400-500 miles when I need another pair.
Best store in COS and is downtown by tails and 🏔 and world class incline. Gary is a guy you need to buy shoes from. With his pro career in running and now helping local community he is the guy you are looking for!
Runners Roost holds a special place in my heart. The staff there are extremely friendly and know everything about what theyre doing. If you are a professional marathon runner, this place is for you. If you are a beginner who is experimenting with a new sport, this place is for you. If you just want a really comfortable everyday shoe, this place is for you. Cant go wrong with them.
They greeted me and then helped me find just the right shoe. I really appreciated their dedication to spending the time to understanding my run and not trying to just get me any shoe. Thank you!
Hubby and I stopped in for new running shoes today! We were so pleased with the service. The staff took as much time as needed to make sure we got the best fit possible, and my knees feel fantastic. We will definitely be back!
Very helpful people who help you find the right fit and pair of shoes/spikes. Nice people with really low prices. My nice pair of spikes were 56 dollars with a discount from my school.
Awesome friendly staff that took the time to test literally 8 different shoes to adjust towards my running style!
The employees here are all so friendly, helpful, and knowledgeable. Linda took the time to help me and my mom pick the perfect shoes. Would definitely recommend to anyone looking for a good pair of shoes and anyone who needs help picking out the right pair.
The owner was a little abrupt but the assistant who helped me was excellent.
Dylan was the star of the game during this visit. My feet are doing so much better in a higher quality shoe.
WOW, these guys were amazing. My husband and I went in desperate for some running shoes to relieve foot pain we both have been experiencing for awhile now. Seemed like we could never find the right shoe until we came into Runners Roost. Employees that helped us were knowledgeable and thorough. We will definitely be back. Anyone looking for some assistance in finding the right shoe needs to come here.
Ive been to this store several times over the years. Time and time again the staff is knowledgeable, a helpful guide to own decisions, and is so friendly. The store also has a larger selection of shoes than other stores in town. The manager recently helped with tips for my first tri race, thank you!! Ive also been helped by Orlando who is the best!! Orlando thank you for your help and guidance! You are patient, knowledgeable, genuine and truly care about us as individuals! Also, thanks for always making me laugh!Orlando is one of your best!! You guys rock!!
I went into Runners Roost this afternoon and couldn’t believe the experience. I was looking for running shoes for the treadmill and they were amazing to work with. They were so patient as I tried to find the best shoe for my needs. They evaluated my running in each shoe and gave me their best recommendation. Linda and Sally are amazing!!!
Needing to buy a good pair of running shoes for walking around at work which to me makes a lot of sense! If youre on your feet a lot of work why not have the best supportive shoe you can! I called earlier to get some information from a lovely laughing woman named Linda who I could tell was the type of cordial and upbeat person I like to deal with in these matters! As it was, she was definitely everything I expected and more when I walked in the store and consequently she made a sale and Im a happy person with the happy pair of feet! Thank you Runners Roost!!!Bruce D from Chipita Park
Very pleasant and knowledgeable sales person. Great variety of shoes.
The nicest lady ever helped me find the right shoes to work 12 hour hospital shifts in. She even taught me a trick to tying my laces to keep my stability. I will be back when I need more shoes!
I came to Running Roost for some good shoes to run in, not knowing anything about shoes or what I should get, Dylan was awesome and very helpful. They were pretty busy, and even then didn’t rush and he was still attentive to what my husband and I needed for running. We were able to ask him a ton of questions that have definitely helped us out and that we are going to try. Thank you very much for your time and patience with a couple of noobs. We appreciate you. We will definitely be back anytime we need some new shoes or if we decide to get some road running shoes!
This place has the most helpful staff of any shoe store Ive been to. They have a great selection of shoes and are experts in each one. The place is kept very clean and has all the equipment you need to scope out your purchases.They cater to runners, but as a non-runner, I find they dont have a problem with addressing my concerns as a person who wont care about all the runner details. They know exactly what you need if you just walk a ton, lift weights, cross train, or run.Even when busy, they make a point to acknowledge you and get to you as soon as they can. But, dont be surprised if they take a while...they are super thorough.
I own a local dog running company called Whos Walking Who in the springs. Having proper shoes for our job is essential. Everytime I go to Runners Roost I feel like Ive got new legs again. They are all very knowledgeable when it comes to running and their products. You wont find better service or quality. Highly recommended!
Absolutely outstanding customer service for years! My kids go to school in Texas and still get their running shoes here because of the knowledge of their product and craft and the exceptional customer service.
Dillon, sales, and Gary and Linda, owners are the best. All 3 helped me find the perfect rocker-sole shoe, as recommended by my PT. They took their time, allowed me to try different styles, walk and walk around the store until I found the perfect shoe, Asics, for my particular foot problem.The Runners Roost, Colorado Springs, has a lifetime customer, and I will be recommending the store to my PT as well as to family and friends.
Went in for footbeds but I need orthotics. Salesperson said as much. Before I left the owner approached me and suggested 2 places near him to try and find shoes. Great customer service!
Amazing store, they really took their time to get to know what we needed. They did a gait analysis and everything. Not pushy on any brand or price, just recommend based on the analysis. Definitely will go back!
5 Stars all the way! My family happened upon Runner’s Roost and I’m so glad we did. Gary was incredibly knowledgeable and took the time to educate us about the difference between running shoes, cross trainers and trail shoes. He patiently brought out different styles and brands for us to try on. We are not exactly accomplished athletes but he made us feel at home and answered all of our questions. We ended up buying running shoes and trail shoes for myself and running shoes and pants for our daughter. We felt like we made a great friend and we’re buying all our running shoes from Runners Roost from now on. Thank you Gary for all your help, you’ve earned our loyalty.
Helpful staff, giving options, taking appropriate Covid precautionsNice quality merchandise
Amazing service, incredibly knowledgeable and super friendly. Ill be coming back for all of my running needs!
Excellent staff and superior customer service. I left the store satisfied with my purchase and feel like I got the proper shoes for my running style.
We went to the Runners Roost on 12-30-19 just before 2:00 P.M. to buy running shoes. Staff did not greet or acknowledge us when we entered the store, but they appeared busy so we browsed the store waiting for them to help the other customers already present first. After waiting for over ten minutes, my husband stood by the register and waited for the staff, but neither of the two store associates offered us any assistance or spoke to us. I sat down and waited for the staff to finish with the other customers, but when they had completed their shopping and left the store, the staff set about tidying up and avoided us rather than assist us with a shoe purchase. After 16 minutes and no sign of being helped, we left. Terrible service. I do not recommend.
I went there today 2/15/17 at 10 am. I dont normally do allot of reviews but this one was quite worth it! I was looking for a pair of running shoes to use on the track, at the gym and on dirt trails. They asked to help me and so they saw how my feet are when I walk and run and the type of shoe. Shoe wasnt that bad at all. Price was reasonable. After that I went to the gym and these shoes are amazing. I dont have aches and pains on my arch or ankles like I use to too after the first mile and a half. And there customer service was excellent.
Upon my arrival I immediately received help. They watched walking gait as well as a slight jog to find me the perfect running shoe to help me with my workout routine. Thank you Orlando
I was waiting in the store and watched Gary and Linda help two separate customers find the perfect shoes for running in races. They were attentive and gave great recommendations for fit, functionality, style and even supplement advice for races. It was an amazing experience. Great store for athletes of all levels to get personalized service!
Awesome experience here. I went to get shoes since I have really flat feet and the people who work there really take their time to see what your running style is what having you sprint on a strip of track in the store. The owner will get down so we can see ground level and assess how you run to ensure that they made the best selection of shoe for you. Just to give you an example, I went through about 4 or 5 shoes before finally finding the right pair for me and I have not been disappointed since. They dont even charge extra for the extra work they do. You just pay for the pair of shoes. Great establishment and I will definitely go back. Highly recommend.
Great experience. The staff knows feet and gait. They will match a perfect shoe to your foot type and stride
This place is AMAZING. Excellent customer service from A to Z.The first pair of shoes I purchased didnt feel quite right after a mile or two, they exchanged them at no cost even though id lost the box and receipt. They actually examined my gait and put me in a less expensive pair, then refunded the difference!Ill never buy running shoes anywhere else again.
Very knowledgeable and helpful employees; we tried out 3 different pairs of shoes before finding a pair good for me, with me taking a short jog with each pair to make sure they were both comfortable and proper for my pronation.
Staff is very knowledgeable and very friendly, they let me try on the shoes to run around in for a while to see if it was perfect for me. They even let me run out in front for a real feel of the sidewalk and stuff. I bought the shoes and never had a problem with them.
Took my girlfriend here to find a good pair of shoes. The staff really took the time to find the right shoe for her that was what she needed. I would definitely recommend this place to anyone look for a shoe that is custom to their foot.
Best shoe store in town! A1 Quality ❤️
Well honestly, I didn’t actually go in a buy a pair of shoes.... but I would’ve if they had my size in the particular shoe I was looking for. I’m leaving this review because I called and Gary answered. Very, very, very helpful and I talked with him for like 5 minutes about the shoe I was buying. Great guy that helped me a TON and very knowledgeable about various products. Definitely not a guy just working at the counter. Seemed to really know his stuff...... THANKS Gary.
Great selection of shoes and the staff is super helpful. You can even test-drive shoes around the block.
The staff was very helpful. The man helping me knew exactly how to analyze how shoes I tried on affected my feet. The selection is slim compared to chain stores, but I think that’s because Runners Roost only carries the best brands, and you can certainly find what you’re looking for if you’re looking for quality.
[ Note: ] If your shoes arrives late, trust me it is something outside of Gary & Lindas control, and something they actively work to prevent.Unfortunately some of the manufacturers for brands they carry are having distribution issues, read my update below for more information.Update:Had an issue with delivery of my On Swiss Running shoe that I ordered. A problem in the manufacturers ordering system made it appear as if the shoe was available to Gary & Linda, and then later that it was shipped when it was not.Linda had told me they were experiencing delays with this particular product so it could be two weeks, and gave me this info before I decided to special order it anyways.I waited a little over two weeks, and today found out the systems glitch was not reporting the reality that they were back ordered and my order was rejected.What happened next in my book was the most important.I requested a refund, there was no argument, no excuses, no upsale, simply an apology and a lets get you your money back. Gary contacted the ON brand rep, and the rep took a break from his paternity leave, away from his new son to make things right.Not only did I get my money back, I am getting a pair of the shoes I originally ordered for free.Very rarely will you find a person at every level in the supply chain willing to go above and beyond for your business, and from my experience this is the norm at Runners Roost not the rare exception.I am incredibly impressed, this is the experience every shoe store should strive for when things inevitably go wrong at some point. Taking care of the customer to the best of their ability!-------------------------------------------------------------------------------------------------------------I went here for some new shoes and the husband and wife shop had exceptional customer service, incredibly friendly and helpful.I feel the owners know their product well and their eagerness and friendliness even if they dont have what you need is top notch.I had a positive experience the first time I came in a few months ago, and came back and special ordered some shoes for my birthday recently.Small businesses like this are what community is about.
As a fairly new runner, this was my first time getting professionally fit for shoes. Jen was phenomenal! She answered all of my questions and took the time to explain everything without making me feel dumb. I will absolutely be back!
I had a great experience at Runners Roost! I run a lot for Army PT, and dont know much about feet, or running shoes. Linda worked with me, and we found a great pair of Brooks. She was a pleasure to work with, and was clearly more interested in finding the right pair of sneakers for me, rather than selling the most expensive or newest pair. I will be buying all of my sneakers here for the remainder of my time in Colorado Springs, and would recommend Runners Roost to anyone looking for new running shoes. It also turned out that my Brooks were on sale, so I got a great deal as well. At least 10-15 dollars cheaper than the lowest price I was able to find online for the same pair!
Best shoe store in town!And Gary and Linda are by far the kindest the most knowledgeable running gurus in town!! And they have absolutely anything you could possibility need! We love these guys, we love runners roost!!! :)
This place is awesome! They look at how you walk and to determine what you need it a shoe because everyone has a different pair of feet. We went in so that can check out what my husband needed in a shoe because he was getting really bad shin splints. The man there was very nice and super helpful. He was able to pinpoint what my husband needed. Also, if you are military they do military discounts. Highly recommend this place! Go check it out!
Great customer service. My 5th grade son is excited about his running shoes & say they feel better than any shoes hes ever worn. Hes in adult shoe size now. :( Happy & sad moment. They understood!
The best place to get running shoes - exceptional knowledge of shoes and individual fittings that can be found no where else.
We had an amazing experience at this store! Linda was extremely knowledgeable, so friendly, and got my husband fit with new shoes that are perfect for his feet. She is the Ollivander of the running shoe world! Theyll get you set up with exactly what you need. If youre looking for new running shoes at a reasonable price definitely go here!
Great little running shop. Very attentive staff and knowledgeable. Gave great advice on shoe selection and even looked at my gait to ensure proper shoe. All in all great experience!
Went in wanting to invest in a good pair of running shoes, wasnt sure exactly what I needed. They asked me what I wanted in my running, picked out a few for me to try, asked me to run a short distance and they watched to see how the shoes affected my run. The pair I bought we both ended up agreeing on as the best choice. They are very knowledgeable, I learned things I never even considered or thought about, such as how high your heel is compared to your toes and what that means when you run. Great service, I will be buying shoes from here again in the future.
GREAT for anyone who has any chronic running related injuries. They had me run in my current shoes, identified my flat-footedness as a major contributor to my injuries that werent ever going away, then went back and picked out 5 different pairs of shoes, THEN had me run in each pair until the right shoe fit my foot for my running style. The time and 1 on 1 dedication they put into my feet was phenomenal. Would totally recommend anyone to come here. Super smart, super friendly, great selection.
The female owner was incredibly helpful in fitting me for shoes and recommending the best options. Im a new runner and you cant beat the personal help you find at a local shop. Ill be back for my next pair!
Excellent customer service and can do attitude. Love the down-to-earth and personal attention Linda & Gary give to each customer. You can tell they are passionate about what they do, who they help, and the quality of items in their store. Thank you so much for being awesome at keeping customer satisfaction to an A+ :) Cheers!
Always love the roost. Best service and selection. For a more seasoned runner, I’m particular, but they are always helpful.
Personal, knowledgeable, friendly. The kind of company Im happy to do business with.
Runner’s Roost is a great local store with superlative gear selections of shoes, SOCKS, and accessories and is indicative of the knowledgable staff. As an experienced runner, I felt right at home in here.
Friendly, helpful, and efficient! This was my first time being professionally fitted for running shoes and it was a stellar experience. I will absolutely be back when I need a new pair!
Went in to buy new running shoes and was absolutely blown away by their customer service! They gave me all the time I needed and taught me about the different types of running shoes. After trying multiple pairs I found some that helped with my gate and I already feel like they improved my running. By far the best running store in Colorado Springs!
As a local high school coach I send all my runners down to the Roost to get fitted for the proper running shoes. Too often our new runners come to practice in ill-fitted shoes they purchased online. It doesnt take long for that kid to start complaining at practice that something (shins, foot, knees etc..) is starting to hurt. I direct them down to the Roost, they get fitted with the proper shoe and voila, the pain is gone!
Excellent customer service and really great shoe selection for my high school Cross Country and Track Runner. 🏃
Great staff. The owners are very friendly and go above their way to make sure you get the shoe you need/want. I will definitely be sticking around to this shop while Im in CO.