Just purchased a Toyota Highland from Liberty Toyota. Our salesman Bryant did an awesome job. He helped find the right vehicle that met ours needs and made everything very easy. He stayed in touch with us through the entire process, answering our questions and ensuring we are well informed and satisfied with their service. We’re most happy with Bryant and appreciate his professional and caring attitude.

The work done for the normal 30k maintenance was done quickly and efficiently, BUT the service representative showed no hustle or sense of urgency. I waited in my truck in the garage for 25 minutes before he casually strolled up to the car and quickly preceded to not introduce himself but ask for me to step out of the truck. All the other representatives moved quickly but mine moved line pond water. This happened again when I showed up to pick my truck up. Waiting again for this service rep to remember how to use their legs and put one foot in front of the other. Even after making contact with them, they continued to move at a snails pace to close out the deal. But my truck was finished and ready for me.

Took our 2020 4Runner in for a leaking sun roof 3x. They did not record one of the visits and said we didn’t show up which was not the case. They never fixed it. Said it was normal and sent us home with informational paperwork about how to wash a windshield. They were shady about everything! I would not trust them and two of the service techs we were worked with were not helpful at all! The service manager is a waste of time as well. Gets paid to do nothing basically. Worst dealership I have ever dealt with.

Another good experience with the Toyota service department. As normal Paul was very professional and helpful. Ive been going to Toyota for a number of years and Paul has always taken care of me. Im very confident in the advice I receive from Paul. Thanks for a great job.

While not everyone was aware of Supra maintenance requirements, the certified mechanic was. Finished my recall and periodic maintenance in one visit and everything was great! Gary and Aaron took care of my questions and car. Thank you!

I bought a used car and when asked they replaced the battery. It was good value but it could have been detailed a little better, the windows were all streaked inside and out. The people were all very professional and helpful! It was a great experience!

Adam was my new service advisor and I couldnt have been more pleased. He was very understanding about my situation. He was very knowledgeable, fast and friendly. I gave him an A+.

PAul Reed does a great jub geting my car in and out in a timely manner with info about my warenty to expire next month

Such a great experience! They were knowledgeable able and kind. Even bought me an Uber to the hardware store so I could get an errand ran while my car was worked on. Drew was awesome!

Rob was EXTREMELY helpful! Super fast process and I absolutely love my car! He was very informative and made sure I didn’t leave without knowing everything I needed to know! The process through finance was also very fast and easy! Definitely would recommend to someone!

They always take very good care of my car and get me in and out quickly. Glad I bought Toyota and glad I use Liberty for my service. They are the best.

I had to buy a new car for myself, and they made it so painless! Big Jim was great to work with, he was laid back and made it his goal to find me the car of my dreams! They made the whole process easy and not stressful, unlike other dealerships.

Great service and advisors overall. The only issue I have is they try to sell me services that are already complete or do not need to be done like many dealerships. I changed my cabin filter the morning beforeI took my vehicle in and and they told me it was dirty. Not possible with 4 miles on the new filter, and they wanted $129 for a part that costs $10 and takes 30 seconds to swap out. They also said power steering fluid needed changed, they did this for me 2 months ago, luckily I remembered and told them, otherwise they would have charged me for it again for something they just did.

My new advisor, Brien, was very professional and created a great experience for me.

Had to wait 2hours and 35 minutes for maintenance scheduled at 1001. Longest I have ever waited. This is my 5th Highlander.

As always, Paul Reed did a wonderful job! He can be counted on to be a true professional and genuinely cares about the customer. I drive a Toyota due to his amazing support and excellent customer service.

I made an appointment to get my service but they dont prioritize those with appointments versus those who just walk-in. So regardless I still waiting a little over two hours until my service was completed. Next time Ill just walk-in first thing in the morning so I dont have to wait so long.

We have been going here for almost 8 years. Fred is our service coordinator and he is just great! We have always been happy with the service experience and the work that is done to maintain our Toyota. Thank you!

Fred is amazing and always makes sure my truck is taken care of. He is always upfront and forth coming and gives it to me straight.Thank you for taking care of me and my family for the last 8 years plus. I will always come to you. You are the shiznits....

Took my truck in for an oil change at 8am. I asked that they also check the front tire due to a slight vibration. Nearly 8 hours later no call from Service Advisory. I had to call to inquire about my vehicle. Still no call back so I drove to dealership to pick up my truck. I expected to simply pay for my oil change and be on my way. Come to learn that the oil change had not even been done! The service Advisory proceeded to inform me of a list of items they had quoted for maintenance. Not what I was asking for. The kid was totally unprofessional. I will no longer be taking my vehicle for service at this dealership.

They were super busy. Glad I did an appointment (7am). Was told it would take a few hours (noon). It was done in 1.5 hours. Would recommend to Toyota friends.

I love that I talk to the same technician every time I come in. It’s like my car has a doctor lol. Service was very prompt and they kept me informed every step of the way.

Shawna was very attentive to our concerns about being late for our 2 year check up on our Highlander. This service was not made clear to us in any form, neither in writing nor verbally. However, Shawna was able to get this done for us.

Always great service and communication throughout the process. I have been impressed from sales to service with this dealership.

Absolute the best service from Kodee and the service team. I’d buy another Toyota just due to the service experience. Highly recommend.

Great experience with Fred Olson at Liberty Toyota. Thanks for taking such good care of my vehicles.

Love the service here! Brian Menchu is always professional and friendly, and I appreciate the fast, high-quality service I receive!

Everyone was very friendly and helpful. I am very happy with the work performed

Computer malfunction issues dragged a minor maintenance appointment into hours long experience it was not a good morning! I expected better from this dealership I should have been told upfront about the delay due to their computer issue.

Shawna greeted me with a smile upon my arrival. She filled out the service paperwork, made arrangements so that I could get a lift home and kept in touch with me while my vehicle was in the shop. She is friendly, caring and a true professional. 👍Thank you.

Shawna was amazing and friendly and made sure I knew exactly what needed to be repaired and how they were going to do that. She made sure that before leaving everything was running smoothly and answers any questions I had. She’s womderful!

Fred Olsen is AMAZING. I can’t say it enough. I trust him to make the best recommendation for my car.

We were so disappointed by the service we received. We took our vehicle to Liberty Toyota with an appointment we had made one week in advance. We waited 25 minutes in the bay just to have someone come out and get started on the paperwork. We explained the problem we were experiencing and Tommy walked around our car once and said “it’s your tires”. We said we didn’t think so and wanted it checked out. We had no communication from Liberty and when we tried to use their website as directed it was never updated. After 3 calls from us the next day we went back to pick up the car to find out that NOTHING had been done and they again just tried to sell us new tires. We had expected to pay for a diagnostic report and we were charged nothing because they did nothing. Apparently Tommy’s once over was all we got. Tommy was not there when we picked up the car and all the other service people could do was apologize. When we talked to the manager he too just apologized but ever offer a solution or asked that we bring the car back. We live quit a distance from this dealership and we rearranged our schedules twice to take and pick up the vehicle and all for nothing. The problem persists and we won’t be taking it back to Liberty Toyota to be worked on. Very poor service all the way around.

Brought my Toyota in for regular service. Appointment went great and got vehicle within the estimated time. Gary Haines provided excellent customer service! Never have had any issues with this dealership and have had my vehicles serviced there for almost 10 years.

I have been using their service over an year.Their service is above customer service, very professional and friendly.Happy to be their customer ❤️

Scheduling was quick and easy online. Confirmed immediately. Advisor was professional and courteous, identified the issue with my vehicle and remedied it immediately. Entire wait was less than anticipated, which always makes me happy.

I had a 2007 Toyota prius that went haywire on me. I took it here to have them look at it and they informed me it was the orange line of death the hybrid battery had reached its limit. This left me high and dry without a car but liberty Toyota took great care of me and their methods are amazing! They were extremely kind. Ms. Kim at the front desk is the best person they could possibly have as the face of their company, she is soooo sweet, diligent, and very caring. And my technician Danielle Brown was the best part of the whole experience. She truly went above and beyond to make sure I could get the Prius home okay. This dealership is different from the rest thats for sure!

Adam is great. He tells me exactly what to do to keep my 4Runner in great condition. Thanks Adam and team!

Paul Reed is the most knowledgeable and professional service writer in the state. Been working with Paul for years and never steered me wrong.

Excellent job! Shawna Freeman has always been responsive and helpful! Will be back again and again for my next purchase also!

Great service at Liberty Toyota as usual. I usually don’t like using dealer service departments but Liberty Toyota service department has always been reliable, fair, and never pushy. I appreciate their expertise and their options for repairs.

Always give quotes first before work. And the work is good. always give me an Uber to work so I don’t have to wait

The service advisor and auto service were exceptional. My vehicle runs better than ever. The service advisor was pleasant and handled everything thoroughly.

Service was easy to schedule and done in a timely manner. No problems or issues.

The personnel were courteous, they were very helpful and concerned reference the safety and maintenance of my vehicle, the Jon was completed in a timely manner. Thank you for your service,Care and attention to detail on my vehicle.

From scheduling to completion of work, everyone I had contact with was very personable and professional. The work was done well and on time.

My service advisor, Martin, was professional and courteous. He was thorough with his explanations and answered all of my questions.

The service was good but they broke the post for the lug nut, I understand things happen but last time we took it in for an oil change we got our vehicle back with our license plate bent in half. We never said anything but after this happened we are now thinking there is a lot of carelessness that happens there.

Gary has been taking 2 of our RAV4 over 10 years. No complaints.

When I drove up there was a line of cars waiting to get maintenance and service. I was worried I wouldn’t be able to make my meeting at the base. But, I was reassured it wouldn’t take long since I had made an appointment prior. I ended up being out in less than an hour. Thanks Toyota for being honest with me on timing and for taking care of my vehicle!

Larry Miller staff was very helpfull especially our technician, Fred. They got the work done and have not had any trouble since..

I love that they call me to schedule my maintenance appointments. It’s easy and typically pretty efficient.

Have always owned a Toyota and will always - good quality vehicles. Waited 2 hours for the service warranty oil change which seemed excessive. I asked if the truck would be washed and they said they could. They didnt wash it (this is second time this has happened).

I normally have bad experiences with the service department.. Martin has set a new standard. Very professional, timely, efficient and responds quickly to questions or concerns.

I only take my truck to this Toyota dealership as this is my third truck and I am always satisfied with the quality of their shop! Charlie is the best tech and Fred always has everything lined up for me!

Typical oil change. Took a bit long, but about normal. Wish theyd bring back the soda fountain - that was super great for times when Id each lunch while they do my oil change.

I have used Liberty Toyota for maintaining my vehicles since I purchased my Highlander in 2001 and my RAV4 in 2012 at the dealership. My vehicles are always well taken care of. Service is excellent.

Fred and Paul were very efficient and the work was done in good time

Paul Reed and all service personnel were very professional and courteous. Paul Reed made our experience with Liberty Toyota very enjoyable. Will always return to Paul!!!!!! Thank y’all

We bought a brand new vehicle and dropped it off with the service department to install some options we wanted. Upon pickup the vehicle had been scratched and obviously been driven into something. Although they offered to fix it free of charge, they had to sand and repaint a brand new vehicle a month after it occurred. Upon pickup of that work, there were yet again new scratches on the vehicle. They were able to immediately buff those out but seriously they need to take more time moving vehicles around to avoid this type of needless damage. They still charged me full price for the equipment and the labor although they damaged the vehicle during that labor. There was no offer to compensate me for the time we went without the vehicle to repair the damage they incurred. If you have an option to take your vehicle to another dealership I would suggest it because there is a high likelihood that your vehicle will be scratched up during the work.

I would definitely use this service again. The service department is professional and willing to make sure you are completely satisfied with the work completed

I truly trust this service shop. Randy, kodee, cole, and Gary have never steered me wrong. Truly great group of people!

A.J. does any excellent job of keeping me informed of my truck’s status. Excellent customer support.

All was good except the technician spilled oil from the base of my battery down thru the base of my vehicle, and did not clean it up. I had to do it myself once I noticed the puddle in my garage. And the seal for the hood nearest the drivers side windshield was left off, im glad it didnt catch the hood when closing cause it could have bent my hood.

Adam was my service rep and I really liked him. Very personal, knowledgeable and professional.

Had appointment to change oil and check power steering. They would not check the power steering because they were too busy.

The team makes it easy to get your routine maintenance done quick and efficiently...

Fred has been my service advisor for around 10 years and always take great care of my vehicles.

I must thank AJ for being a wonderful customer service person. I knew I would be at the dealership for an extended period of time. He mentioned the free Uber service and I took advantage of it to workout at the gym. AJ is very personable and courteous. Thank you for a wonderful experience.

Very professional and precise on the estimate of time for completion of maintenance. Highly recommend!

Bought my Tundra from them. Excellent service and Paul was awesome, not a pushy salesman. Would buy from them again. Thank you!

Paul Reed in the Service Department is always professional, kind, knowlegeable, trustworhty and helpful. I would not trust my vehicles to anyone else! The last time I took my Sienna in for an oil change, I needed the technicians to diagnose why my check engine light was coming on and going off (it was NOT on at the time I brought in my vehicle). I was disappointed that I was charged $90 for this check, since they were performing an oil change anyway, and since I have been a loyal customer there since purchasing my Sienna in 2004. I know that Paul was only following the companys policy, but I often feel nickel and dimed at Larry H. Miller.

Excellent service, service rep, and the facility was clean. thanks for the coffee being available

Adam did a great job of managing my service needs

Gary was very professional and helpful. And the wait time was not what I expected. He was on time.

Their service packages for oil changes and tire rotations are a great deal! And if you have an appt, theyll usually get you in and out within an hour

10,000 mile periodic maintenance. Excellent customer service!

Can you please STOP TEXTING ME, FOR THE MILLIONTH TIME STOP ASKING FOR TROY

Made appointment over a week before. I show up at the dealership to find 10-15 cars waiting in line. I would have missed my scheduled time if I waited. I don’t want to spend half the day... that is the reason for making an appointment in the first place. Why don’t you have a lane for appointment only???

Everyone in the service department was awesome. Danielle made sure my truck was taken cared of

Had my clutch replaced. Couldn’t be happier. Repair was done in quikly. And even finished the job under the estimated cost

Shawna was friendly and the service was faster than I expected.

Very friendly and professional service advisor. Thanks Adam!

Hidden fees, promises not accomplished, and a lot of bureaucracy are the main factors in scoring this place a bad grade. Unfortunately, it was a bad experience and, as they said, they dont care about relationships, its only about business.

I paid for the 3 oil change, multipoint inspection and car wash service upfront, every time I have taken it the car wash has been broken and the response has always been “it is what it is” frustrating!

My Service rep Kodee is fantastic....friendly helpful knowledgeable professional and.always takes the time to.explain services.and.options. Thank you!

Brought my truck in for an oil change. I got a slight attitude because I couldnt get a recall done while there. My fuel level was too high. I also didnt want to get their 60K service. But what really passed me off was they did a tire rotation without asking and now I have to go to discount tire for a balance wasting my time.

Fast and on time, good updates, friendly on a busy day

Great service. Vehicle service done quickly.

These guys were great as always. Gary was on top of it and friendly as always.

I went in to have a tire looked at and after 3 hours of sitting there I asked to have my vehicle back and then service person put some air in it and then I left.

AJ took very good care of us!

Fred did a great job taking care of the service.

Ive been really impressed with this dealership across the board. Its been a pleasant surprise with competitive pricing compared to the local shops.

Gary Haines is already pleasant to work with.

Had an appointment for 11and I didnt leave until 2. Three hours for an oil change and tire rotation is ridiculous. Unless you have prepaid maintenance go to jiffy lube.

Great Service, quick and good price.

2.25 hours for an oil change with an appointment and waited for the vehicle. Technician did not review my service ticket with me and received a text telling me what repairs I might want to consider with my next oil change.

Performed airbag recall requirement and replaced my antenna component.

Quick and easy drop off and pickup