I am fairly new to the area and I needed a good mechanic who would not have the habit of taking my wallet every time I went in....This place was recommended by my son and said I would get fair treatment....The work they have done has been good and also to be pampered for a ride back to my place and a ride to pick me up when my car was done was absolutely divine....But if I had to stay they have a comfortable lobby plus they have restrooms and something to drink if you need it.....❤️....I would go back in a heartbeat.... And I would say give them a try and you will come out smiling with a safe card to drive......
I would absolutely recommend this auto service. We had great communication, good price wonderful service and they delivered the vehicle before projected repair time. No high pressure sales and no up service pressure. You will not be disappointed trust me. I now have a shop I will always use and have friends and family go to. Thank you all again so much!
People were very nice, customer service was good. Only issues: didn’t fix a tail light that was out after we told them at check-in to fix any small issues. Also didn’t tell us ahead of time that a diagnostic check of an issue we were having would be $133. Just would have been nice to know ahead of time. Otherwise, all was good and would still recommend.
I am very happy with the service we received. My sons car need transmission fluid but the question was to change it or just drain off some and fill. Thankfully they were able to save us money because the fluid wasn’t in bad shape. I appreciate their honesty !!
These people are always top notch. The service is great and you always know what the repairs will cost you. I never feel taken advantage of and they never do unnecessary repairs.That squeezed or request in even though they did not have any official appointments available when my daughter was moving out of state and we wanted to make sure her car was in good shape for trip.
Just needed an oil change. That was done plus a complete inspection. Very professional and excellent customer service. Highly recommend them!
Excellent service and true professionals!I have been using Honest Accurate Auto for many years now and have been extremely pleased with the service I have received. Their service managers do a great job of explaining the services needed for my vehicles- whether it be routine maintenance or some other problem that pops up.One of the things I especially like is they keep track of all the scheduled maintenance to keep my vehicles running well and let me know when the services are needed.Their pricing is very reasonable and they get the work done right the first time.Somehow, a negative review was posted several weeks ago under my name! Im not sure how that happened, but I wanted to clarify that I am extremely happy with HAAS and will certainly continue to use their services!
I contacted them for a quote on repairs on my Jeep Wrangler, needed the oil cooler adapter replaced, have the part but after the woman said they wouldnt be able to install my part but she could connect me with someone who could quote me for the part and labor, thats fine because if they would have been reasonable i would have bought the part from them and had them install it then just sold the part a currently have. So first off the guy that she connected me with had a major attitude, I still ask him for if he could give me a quote for the part and labor, he replies no, I ask him why and he says that its waste of his time and if Im not assuring him that Im bringing him my business than its not even worth his time... I also have a buddy that was looking for a shop to repair the same part on his Jeep as well, they could have gotten two repairs today(about $2500 total)but I guess they feel that they are doing customers a favor by even talking to you, so I have to give it to them, they do live up to their name, they are HONEST, honest that they are a auto repair shop that DOES NOT want you auto repair business... I recommend you avoid them and go to a real honest, hard working shop that actually values its customers.
We have used Honest Accurate Auto to service our Ford Explorer and Ford F-250 diesel truck for several years now. They continue to provide friendly, top quality, and professional auto services at a fair and reasonable price. They even provide a ride service from and to their shop. We are also glad we switched from the Ford dealership to Honest Accurate Auto. They always provide a recommendation for current or future services and they aren’t pushy about it. I would highly recommend them for servicing your SUV or truck.
I have had quite a lot of interesting experiences over the years with my F-150. This is the first place that Honestly and Accurately provide great maintenance.First time since I bought my truck that I picked it up and did not immediately turn around back to the shop.Thank you guys!
Love these folks. They have done great work on my sons 2000 Dodge Durango. Scott has helped us many times and does a great job! Thanks to the mechanics who take their time and are so thorough and they actually repair our car compared to other mechanics we have been to. Highly recommend Honest and Accurate ❤
Very nice lobby area with a warm welcome appeal and friendly staff. Scott greeted me as I walked through the door and helped me from start to finish and explained the repairs I needed done and why. They have personal shuttle service to take you home, or wherever, and pick you up when your car is done.Highly recommend!
My family has been coming here for years with all of our vehicles. The front counter folks and techs have always been very friendly, knowledgeable, and professional, and their customer service has always been outstanding. They are more than fair and honest, and we always appreciate them taking care of us.
Love these guys. They have always performed the services as promised. I’ve never had to return my vehicles for follow up or services that they failed to perform the first time. Very friendly and knowledgeable front desk staff. Will continue doing business with them.
The service at H&A is the sole reason I have been going there for the last...,eight years I think.The staff, from front desk service writers to the techs in the bays...have never given me any reason to think that they are anything but straight up professionals with high skills is dealing with clients, and repairing the issues brought to them. Hence the name..., Honest and Accurate!At H&A,youre not a customer, youre treated as client and there is a huge difference.Customers go to Walmart. They shop for the best price and compromise on service and professional abilities.Clients are nurtured to be return business because of the service and professional. The cost is not the main draw. The return for the service and the peace of mind that they are given honest diagnosis, recommendations and that repairs are done right the first time.In a city the size the springs...,H&A is the neighborhood service center that will take care of your automotive needs. I cannot imagine taking my cars anywhere else.I have steered family members and friends to H&A for the reasons I have stated. Customers dont refer..., clients DO!
Had an alignment performed. No issues and they provided a list of issues that should be addressed as well. No hard sell and they are necessary items. Prices are competitive with other shops. Friendly and helpful employees.
They were booked out a week but fit in my repair. They were friendly and took great care of my car, including wiping down my interior and vacuuming the rugs when they were done. They go far above in service and at a very reasonable price. No wonder they are booked out!
They live up to their name -- Honest and Accurate.They have always recommended everything that needed to be fixed and nothing that didnt need to be. There were instances when I thought a repair/replacement was necessary but they recommended against it after evaluating with their certified technicians.
I appreciate that Honest Accurate Auto Service kept me informed of the status of the auto repair and asked me if I wanted diagnostics done and any related parts replaced before doing it. They are very professional and the repair was done in a timely manner. They did a terrific job and I will be a returning customer and will recommend them to my friends and relatives.
Very pleased with Honest Accurate! I can see why they have received Best of the Springs awards for years now! Worked specifically with Scott (who was awesome!), but each employee I met was both helpful and professional! This is a business worth checking out!
When we moved here in 1994 I lost my excellent mechanic that I used for years. Thankfully after a year or two here getting ripped off I found Honest Accurate Auto Service. It is hard to describe how truly excellent this company is. I use them, my wife uses them, my son, my daughter and everyone else I can tell about them!Honest, accurate, professional, friendly, excellent service, never over sells something you dont truly need and every other wonderful name I can call them is spot on! Just last week I told a very frustrated single lady about them because she could not find anyone she could trust.Trust is the word I was looking for to sum up the wonderful business of Honest Accurate Auto Service with not even a close second in this town!
This was our first time taking our Ford Escape in and was very pleased with their top notch performance and customer service. We will definitely be taking all of our cars in to them from here forward.
This was my first time using this repair shop. I asked them to replace the timing belt, fan belt, water pump, thermostat, and to check my brakes. My instructions were heard and implemented. They reported that my brake pads had 6mm which confirmed a report I received while on vacation, but it contradicts what a different Colorado Springs shop reported to me a month ago (3mm). Honest Accurate’s report on the brakes was one indication that I can trust this shop. For that reason and all the little extra customer service touches, I will definitely return next time my car needs service.
Absolutely amazing. As a woman it can be hard to find a place that won’t take advantage of you. It runs perfectly now. I had an airbag light on and most places would have told me to replace the airbag. But they found it was just a loose wire. They even fixed my clock!
Honest Accurate Auto Service - East is our go-to auto mechanic. They are professional, trustworthy, and honest about what needs to be done to your car. If a repair can wait, they will tell you it can wait. They are truly customer focused.
As always, excellent service! Friendly and professional.
VERY friendly staff! The oil change package cards are a real value. I messed up my appointment and showed up 1 week early (oops lol) they still found a way to squeeze me in and help me out. Great experience!
Great service excellent staff Scott Davis was amazing and very helpful and kept me informed the entire time my vehicle was in overall an awesome experience highly recommend!!
Very willing to listen and consider all of my concerns. Took notes which were passed to the mechanic. Mechanic then did a very thorough diagnostic, determined exactly what the problems were. I was then contacted and given the full picture of issues and cost.Repairs were then performed in a timely manner. This is my go to place from now on.
My car got dropped off on a Tuesday and I had my car back Friday afternoon. Honest Accurate Auto Service kept in contact consistently and were able to successfully get in contact with my extended warranty company to provide me the most affordable costs for the services I needed.
Honest Accurate is AMAING!!!! I’ve been going to them for 4 years now and I’m never disappointed. Always greeted with a smile and they genuinely care about their customers. I’ll never go to anyone else ❤️
Free soda, vacuum, candy surprise, professional. Because my alignment was not bad, they gave me a huge surprise discount. Ill be back.
I was a customer of this business for a number of years. They were my go to when it came to everyday things like oil changes, but I also used them over the years for larger repairs. ( My family also took their 2 cars to them for service and repairs.) I always thought they were trustworthy, transparent and they had won numerous customer awards for their service . They also worked well with my car’s extended warranty which was also very important. My feelings changed when I took my car in for work that was very similar to repairs I had done ( by them) about 11 months earlier and the work had been covered mostly ( minus deductibles) under my car’s extended warranty.( The initial time they had my car for almost a week, but I was able to rationalize it as they were getting everything correctly repaired.) At the time of booking the appointment, I had complained about that similar issues were happening again. I also voiced to them the need to get things taken care of before my car’s extended warranty ended, but I also knew the shop had a ‘work guarantee’on previous work so I wasn’t sure how the repairs and billing would happen. The gal at check in assured me it would be no issue and they would get everything promptly and quickly assessed. They had my car for 2 days and kept telling me they couldn’t find anything wrong. Finally on day 3 they told me it would need a new transmission. By this time my warranty had expired and both the shop and the warranty company said there was nothing they could do. I was livid as I made it very clear at time of taking my car in what the issues were and how they almost mimicked previous complaints I had. A transmission is a big ticket item and nothing I was prepared to have to repair especially outside of my warranty. If the transmission was going that should have been noticed when I brought my car in almost a year earlier. I fought with numerous people at both the warranty company and Honest Accurate Auto. Finally Paul of Honest Accurate said he could replace the transmission for a slightly lesser price of $4000, but that was still outside my budget. So I picked up my car and began shopping around. I was advised by friends to take my car to another shop for a second opinion, so I did so. That shop found nothing wrong with the transmission, but did find some errors in the work that Honest Accuate had done. By this time I had no faith in Honest Accurate, so I paid the second shop close to $500 to repair the errors. (Still much less than a new transmission.) In conclusion, I would not recommend Honest Accurate. Again they were good in the beginning, but I will never take a car to them after the last experience I had. (Also my family no longer takes their cars to them either.)
Honest Accurate has always been GREAT place to have service done on my car. If anything, please try find a better place for cheaper parts. Labor cost is high, but it is what is. Thanks Dylan for working on my car.
Ive been coming to Honest Accurate Auto for over 10 years. They are always very professional, friendly, and the quality of their work is always outstanding. I know I can trust the work they do. I highly recommend them!
We have a 2015 corolla that was making a horrible noise in the front and had zero faith in toyota fixing it. We brought it to honest accurate auto and they spent four days and refused to quit until it was fixed. They went above and beyond and we couldnt be more grateful. They have great prices and even better customer service. You truly get what you pay for and thats both of those. Thank you for providing a shop that truly cares professionally and personally. Definitely give them a shot and you wont be let down. Shout out to Paul, Marcia, and Luis for their hard work, dedication, and relentless ability to maintain customer satisfaction as well as job completion. These types of services and interactions are few and far between, and are something everyone deserves to have.
I trust the people at Honest Acurate implicitly. They really know what they are doing and change a fair price for their services. I have taken my cars to them for five years and am happy to be greeted by familiar faces. Very fun people. Getting your car worked on is usually a drag, but these people make it much less onerous -- and their shuttle service is great. Highly recommended! 👑
Good customer service. I did a cost comparison with other repair shops and their prices were competitive. I’d feel comfortable taking my car back for my next repair.
I was in town for a week and my fan motor died-no air conditioning. Heath helped get me all fixed up! They were amazing. Great job!
I will always take my cars to Honest Accurate! They are always upfront on everything, the cost is extremely reasonable, and the crew is always top notch. I had to spend a couple grand on my truck but I knew every penny was worth it.
I had an oil change this morning. I was very impressed with the management and professional, organized operation of the business. I am sure the mechanics are held to high standards as well, based on the business operations I saw. They took my Toyota in on time, performed the service just as a asked, and returned it to me before the promised time. Also, the mechanic left me a business card in the car. I would highly recommend Honest Accurate Auto Service.
The whole team was amazing! They were communicative, friendly, and happy to answer my (many) phone calls and questions. I highly recommend them without hesitation. Thank you!
They are always professional and timely with their service. They provide monthly tips and discounts on there services.
We love Honest Accurate Auto East and take all of our cars there! They are really helpful, friendly, and reliable! Wonderful service!
I appreciated both the professional, timely, and affordable treatment of my vehicle and the personal warmth of the staff. You either pay to maintain or to fix a vehicle, and often maintenance can be costly; there’s no way to live life and drive a vehicle without paying to keep the vehicle operational. Yet I felt informed about the work my vehicle needed and the cost it would take, and I felt treated as a person, not just a customer. I will take both my vehicles to this shop for the duration of my military service in CS!
Did the job right. Went way over Board to diagnose a problem on a 91 acura legend. If you need work on your car go to these people.
I needed help looking at a knocking sound my Subaru started making. They took my car in even though they were booked up and looked at it and fixed what they could diagnose in just a couple of days.They were very professional, friendly and kept me updated on what was going on. They even discounted the diagnostic fee after all was said and done.I would go to them again without hesitation!
Just had my Jeep worked on again and again I got the same great service. Dylan was able to restore my heater without having to pull the entire dash. I spent the day in the mountains yesterday and my Jeep ran great. Thanks again for your great service. Ted clearly articulated the issues with my car. They got it fixed in a timely manner. Thanks
Highly recommend this repair shop! I have been coming here for maintenance and repairs for over 3 years and have never had an issue. Always delivering and very professional. Heath and Dillon have been exceptional working with me. You will not get let down or blindsided with these two!
Honest Accurate Auto always gives me great service! I dealt with Heath and he did a great job(as always) of communicating the needs that My vehicle had and my options to care for those needs. These folks are great and never failed to help me when I have a need with my vehicle. Also for this oil change I was able to use an oil change card I had purchased, so it was done for a very reasonable price!
I was desperately in need of tires and a new wheel for my spare after an unfortunate incident. Honest Accurate was able to get me a matching used wheel for a great price. They picked up and delivered my vehicle back to me with 5 brand new tires! Everyone was very friendly and helpful. I’m ready for Winter driving without a worry!
When I walked in the door, everyone there was welcoming and in a great mood! They were very helpful, and were true to their name. Honest and accurate! I’m always skeptical going into a new mechanic, especially one I’m not familiar with. They exceeded my expectations though, and will be my go to for anything I may need with my vehicles (:
Pre purchase inspection. According to the inspection my vehicle is in good condition and has no maintenance issues. The staff were good at communicating and were very friendly as well. The inspection was done in a timely manner. I would have liked to talk directly with the technician who did the inspection but maybe he was busy when I came to pick up my truck. Overall a good experience and glad I took my vehicle here.
First off I would highly recommend this company not only for the professionalism they serve at the front desk, but also how thorough the techs are with my vehicle. The front desk associates Chloe and Marcia were extremely helpful and they made me feel welcomed. Most shops don’t display that level of friendliness along with reassurance they are going to take care of you and that’s what these associates were able to do for me. I really liked the fact that the tech Kolton left a pamphlet that talked about who he was and how long he’s been working as a mechanic which gave me confidence and trust in him handling my vehicle. Thank you again Honest Accurate. You’ve gained a customer for life.
Thanks for the diligence and thorough work on my used truck/ given it’s age and mileage, it required quite a bit of upgrades but it runs beautifully now. Very impressed with the conscientious care plus the warranty on repairs.
Didnt get my car worked on but they did a free check and the individual who did the check offered me to have it looked at by him (briefly) to see if there was anything he could see. After 20 minutes he brought me back and showed me that there was nothing he could see. He then presented me with the option of having a tech do a diagnostic exam of my truck. He eloquently and fully explained everything about pricing. It was a pleasant 1 hour side quest. Turns out my truck had no issues, its just like that. But if something was wrong Id definitely go back to this fine establishment.
I’ve had nothing but great experiences with Honest Accurate for years. Excellent customer service as well as auto service and repairs on multiple vehicles. I drive all the way across town to bring my cars to them and it’s worth it. I don’t usually do online reviews but I’m willing to tell everyone I fully recommend Honest Accurate.
I wish I could give these guys 10 stars. Ive never had such a positive experience at an auto shop. They make you feel like family! To say they go above and beyond is an understatement. I had a lot of work done- my car was in pretty bad shape and my technician was so thorough and fixed everything My car is running completely different now. They even cleaned it up! Didnt expect that at all. They provide a shuttle service which is an amazing courtesy. We all hate auto repairs, and Ive never walked out of an auto shop feeling happy until coming here! No wonder they always win Best of Springs! Ill never take my vehicle anywhere else. If youre looking for a new home for your auto needs, go to Honest and Accurate. Anywhere else wont match up.
Marcia saved me $250!! She gave me a more practical and affordable solution for my problem. She was so helpful, knowledgeable and generous. This is the kind of service I’ve always wanted. Thank you for restoring my trust in car mechanics.
All of the folks at Honest Accurate Auto are just great. They get the job done right and they give good advice in regards to what your car needs. They are fair in their pricing and I love the service.
Very nice and helpful shop. I came in to get my brake fluid flushed per the service manual. Doing the routine inspection they noticed several other minor things that required attention. Chloe then reached out to me with pricing and an accurate explanation of the issues and if they required immediate attention for safety. Very kinda and helpful and has the work done without delay.
I brought my vehicle in about a year ago, due to an issue with my window regulator. It had snapped and prevented my window from rolling up or down. Over the course of the day, they kept me updated on what happened with my vehicle. The work they performed was fantastic, and they even vacuumed my vehicle and cleaned the windows!A few months back, my window broke again. I took it back into them, and they found the window regulator that we had just replaced was a bad part, and had bent! They replaced it under warranty at no cost to me, and the window has been working fantastic since! They even cleaned my car again!It was a fantastic experience, and my technician, Austin, was so excited to work on my Nissan! I highly recommend him, and this shop! They were fantastic! Thank you to all of Honest Accurate Auto!
The fixed my brakes and the staff was super friendly and the price was so affordable!
I’ve been using honest accurate auto repair for several years now they never disappoint they go above and beyond-the great customer service great mechanics I’m so fortunate to have them close by my house I would highly recommend this automobile repair institution that’s what it is it’s institution, the dealers can learn a lot from this honest accurate auto they are fantastic great people there’s not enough words that can express how I feel about this wonderful repair shop thank you Dan Simmons
Great shop very clean, friendly,they always have treated us very well. The shop always have done great work on our cars.
Called back promptly with a reasonable price for y car repairs. 3 other places wanted 3x the price. Finished car in a timely manner, and expressed care that my daughter made it home safely in the snow storm. They felt like you were dealing with your friends in a small community. Will recommend and use them often! Thank you!
Every time I take my car to Honest, Accurate Auto Service I am so happy I did! They are polite, professional, and excellent quality. I trust my car with this business and love the little extra things they do. They always leave a handout in my car with info/a pic on who worked on my car and a piece of candy. This is the only place I feel comfortable leaving my car. Highly recommend!
Great service. I came here actually as a second opinion on a repair. The first place quoted me over $2100. Honest Accurate Auto did the repair for under $700. Huge difference and speaks to their integrity.
We were very happy with the service that we received. Very clean, professional, organized and nice !
This team did an amazing job. I had a coolant leak and after their estimate I ran it by a reliable mechanic Ive known most my life and they corroborated the price. Theres a reason their name is Honest Accurate. If you want quality work done on your vehicle and you want quality communication while youre stressing out about everything, I believe this is the place to go. I dealt with Heath and he represented this establishment quite well. Wish I could drop more names because I know there are plenty more people that were involved with getting my car fixed efficiently and without any surprise costs. The reviews speak for themselves. I just want to express my sincere thanks to all you great employees. When the world feels like its going to hell, you all really made a huge problem so much easier to deal with. Dont thank god, thank Honest Accurate Auto.
Brought my 2014 Hyundai in for an AC and sunroof issue. I was very pleased with the service and diagnosis. Turns out the sunroof has a service notice from Hyundai so I wasnt charged for that and the AC was fairly minor and was out of there for way less than anticipated. THANK YOU !!!
I had tried other folks to help me with my vehicle, and felt like they didnt give me great service and manipulated me b/c of my lack of knowledge with vehicles. This company here was quick, professional, extremely detail oriented, didnt waste my time or my money, follow-up with me on everything, and explained it in a way that I could understand. I worked with Ted, and I could tell that this man knew what he was talking about, and not just clocking in and out.As long as I live here in Colorado Springs, I will NEVER use another place for my auto repairs. I was looking for someone that was Honest and Accurate, and they fill the expectations.Thank you soo much!
Great customer service on top of great mechanic service. Wouldn’t go anywhere else. Very trustworthy people. My car feels like when I first bought it again!
Had the vehicle towed to their shop because it wouldnt start. I assumed it was either the starter or the ignition switch and since the starter is very difficult to get to and I had no way to test/remove it, on the tow truck it went. After some excellent diagnostic work the team determined it was simply a damaged wire saving me tons of money.
The most trusted place for vehicle maintenance. So friendly and professional. Honest Accurate holds true to their name. They are the most honest out there.
Roy took the time to make sure he found the noise in my suspension and worked hard to fix the issue. I love coming and seeing smiling faces at the front desk, everyone is always so friendly! Thanks again!
The shuttle drivers are wonderful! Everyone at the front desk was great too, they pulled by car around when it was ready and brushed off the snow. They did an oil change and aired up the tires. Great service!
Lorin here, i highly recommend this repair shop. I recently took my Jeep Wrangler to them for a few repairs. As with any good repair shop they were busy and I had to wait until the following day til my repairs were finished, but it was worth it and they did a great job, I was back on the road commuting thru the gap that following day and I didn’t have to question if I was going to possibly break down because I was aware that they have won the “best of” (Colorado Springs) award several years in a row, and I was there to see their achievement a couple of years back. I told myself that if I ever needed any repair work I would try them out. I was VERY satisfied. Marcia was very kind and helpful! Thanks again... Lorin Grine
They sure live up to their name...and they could also add friendly, professional, and genuine to that title! As soon as I walked in to the place I felt welcomed and like they treated me as a long timeCustomer even though it was my very first time! They were completely transparent and so friendly! Will definitely be coming back and have already recommended 2 people here! Thanks for being somewhere I can trust with “Jane” (my keep!)
I have been having issues with my tire/wheel for a while now. On a recent trip, I took it up here! Unfortunately, I was not going to be there long enough for them to help much. They happily gave me advice and pointed me in a good direction of what to look for whenever I got back home. They didnt need to help as I wasnt going to be leaving my car overnight with them, but they still helped. They seem to be awesome people and they really do put the customers before the money, from what Ive personally witnessed.
Honest Accurate Auto did a great job on my car. I went in for an alignment, and they found some other issues needing addressed. They took care of the other issues all while not charging an astronomical price. Great job, with very friendly people. Marcia was fantastic to work with, very professional! Honest Accurate Auto is exactly what their name says. They also gave me a military discount. Its great to see businesses honor our military! Thank you Marcia and everyone at Honest Accurate Auto for a job well done!
So glad I found Honest Accurate. They have been amazing for the last 5 years I have been using them. If I can’t do it myself I bring my vehicles to them. They truly are honest about what really needs fixing and what can be left alone!
Marcia at Honest Accurate Auto service- East is a pleasure to work with. Im a vendor and hava had the pleasure in working with her for the last 4 years. Marcia is always helping out the customers and giving them the best option for their cars. She always has a smile and is happy to see everyone. When you stop by at Honest Accurate Auto make sure to asked for Marcia.
I do a lot of my own vehicle work, but occasionally run into limitations with my tools/knowledge. I previously have taken bigger things into a dealership...but never again! Honest Accurate Auto was fantastic to work with, very responsive, very clear about charges, and had great prices. Chloe was awesome to work with! I will be coming back with any other repairs I cant make on my own! Thank you!
The mechanical group is very knowledgeable and runs thoroughly thru all the modules. Honest info and suggestions have been provided. Support team is very polite and also always follow up well.Have been enjoying their support and service for almost 5 years now. Amazing group. They also give the car back cleaned big time added plus.
I have been using Honest Accurate for years and I just love them. Theyre always so easy to talk to, theyre not pushy, and I always can trust that my car is okay. I will never use another shop!
Exceeded my expectations! Friendly and reliable service. Thank you so much!
Very professional staff, great customer service. Everyone was friendly and personable, from the front counter staff, shuttle driver, and the mechanic. No names were mentioned because It is evident that you work well as a team, and I did not want to leave anyone out.Honest Accurate you Rock!
Only people I trust!Truly love this shop. They are the most trustworthy people in the industry. When I go in- I can relax knowing I will NOT be upsold on a million things like some of the National chains I used to go to.I absolutely recommend them!
Honest Accurate is always the most professional and offers exceptional customer service. Everyone I talk to is polite and friendly. I’ve never felt pressured by them to anything with my car, but I trust the suggestions that they make for future maintenance. I wouldn’t take my cars anywhere else.
These guys live up to their name. They consistently provide thorough explanations for any repairs they feel may be warranted, and always give me the info I need to make an informed decision. Ive been using them for about 4 years now, and I fully trust them with complete care of my vehicle, from regular oil changes to more major repairs. On some occasions, they have expressed concern over some sound or another in my well-loved car and investigated it, and have never once charged me for this extra work when everything looked fine - I love knowing I can bring my car here, have it thoroughly inspected, and be charged fairly while also getting detailed info on results of any inspection. They also operate a friendly, convenient, and free shuttle service. I recommend these guys to everyone I know, and although I havent used the West location personally, Ive heard equally rave reviews from there. BONUS POINTS: Occasionally you get to see and pet the cutest dog in the world, Chewy (who is also not the kind of dog to bug you if youd prefer not to pet the cutest dog in the world). My only complaint about Honest Accurate Auto: they wont come with me when I move! :)
After trying to find a good mechanic, we finally found one. They were professional and friendly and they responded back with a quote for our car within the same day. The price was reasonable and they even cleaned and vacuumed out the front part of our car. What surprised me was a treat left on the passenger seat with a card about the mechanic who worked on our car. Not to mention they are not even 5 minutes away from our house. We will definitely be returning for the future. Thank you.
I came here in October after being told by toyota I needed two services done immediately which seemed off to me. I came to honest auto and Paul informed me at some point its smart to do them for upkeep but it is no where near urgent. That alone earned my respect from his honesty. At that same appointment I had him check a noise my car was making which at the moment he couldnt pinpoint but said its definitely no where near being a saftey issue. Well this noise has gotten a little worse and annoying for me so I called and spoke to Marcia. They got my vehicle in that same day with no hassle. I did a drive around to point the noise out and how to get it to happen with Paul and I have never felt so taken care of. Not once was he annoyed by my questions and me overly asking the same thing over and over. He spent easily an hour with me just answering all my concerns. This has never happened before I have always been brushed off or been told to just try different things to fix the issue. Honest auto with not just change things to see if it will help, they go in and ensure they know the issue and ensure they can fix it. Words can not express how thankful I am to have Marcia as my advisor who went above and beyond and Paul who is easily the reason I will only allow my vehicle to go to this shop for any further needs. Thank you Honest Auto you are the easily the best shop I have been to!Tiffany S.
Outstanding service!My idler pulley seized on my truck snapping the serpentine belt leaving me stranded miles from home.Ted at Honest Accurate Auto took care of me within a few hours and had me back on the road. So very appreciative of the friendly, honest and speed at which they looked after me. Ted even thought ahead and reserved a rental in case we discovered something more serious during the repair so I would be able to get home.Highly recommended business with good honest friendly staff.Thank you Ted and Honest Accurate Auto.
I looked at the reviews online before visiting. That’s how I picked them. They have excellent reviews. I have only been there once for an oil change and tire rotation but was happy with whole experience. If things change I will change my review.
We have been coming here for years. They are exactly what the name says!!
I love that they have a shuttle service and how they give my car back to me cleaner than when I left it with them.The people there are very friendly and helpful. Their service is thorough and they provide a detailed list of everything theyve checked with pictures and feedback, which is really helpful so you can plan servicing when your budget allows (and before it becomes a major problem).
Great auto maintenance and repair shop to deal with! Always upfront and “Honest” about what does and what does not need to be done!
Work was done well, estimated costs were accurate, and I did not feel that they were trying to oversell me.