These guys are the BEST!! Sam, Brandon, Ahmed... They really care about your vape/KRATOM needs & interests. I always get a discount(Army veteran) + usually get a free sample when I stop in; with websites/online sellers becoming more frustrating & disappointing, its awesome to have a local shop with great prices, good people & an extensive selection to choose from! My KRATOM source from now on! Thanks!

Wonderful staff, decent selection size for the stores size. Always fair prices. Only issue has been theyre never open as early as they say they are.

My husband and I have been going to this shop for years! Even when I didn’t live right in Colonial Heights I made the drive because my experience is always pleasant. Wonderful staff and great selection. The owners are so friendly and helpful when it comes to finding what you need or trying something new. It never feels like they’re just trying to make a sale, they’re genuine and knowledgeable. I’ll never go anywhere else!

Have been coming here since I moved down here and its definitely my favorite place. Ive moved a couple times and will always make the travel for this place. Theyve always given me amazing deals with amazing customer service. I always recommend it to my friends and like to believe Ive gotten pretty close with the owner and his employees. Always wearing smiles and ready to help (: love the place

Been meaning to leave a review but I’ve been busy smoking my hookah since Friday. I went in knowing what I wanted and walked out happily satisfied! Ahmad help me out and was very knowledgeable. He explained what all I needed an how to use them. They had the tips, the charcoal lights, a variety of tobacco flavors and hookahs to pick from. Thank you Ahmad for 5 star service! I’ll be back soon!

Excellent products, excellent prices, excellent service! Staff is friendly, knowledgeable and very helpful. 5 stars 🌟 ✨ across the board. Highly recommend!

This is a great store with great products! The owner is not always on time with ordering replacement parts and accessories, but he keeps his word when he says theyre coming.The customer service is amazing! The staff here are knowledgeable and down to earth. Dont be afraid to have an actual conversation with them! I go at least once bi-weekly and sometimes I dont even buy anything, I just enjoy going here. That should speak for itself.

I LOVE THIS STORE VERY KNOWLEDGEABLE ABOUT PRODUCTS MY PLACE TO SHOP THANK YOU

Ahmada was very helpful and patient with me because I never know what I want to get

Great customer service .We are from out of state and we truly enjoyed stopping here. We would absolutely come back again. Thank you for being so awesome

Wide variety of products, helpful and educated staff with reasonable prices

Really helpful and great prices

Very friendly, great customer service.

This is THE BEST place to go! Great customer service, (Savannah, David, Ahmad etc.) are the nicest people ever! Great prices, no need to shop online if you go here! Stop by and see all the great stuff they have in the shop, its worth it! :)

Amazing customer service always polite and friendly. Sam and his dad are just amazing! Its always a pleasure. And i always leaving smiling. Must stop in!!

Honestly, yall are the best around. You care about your customers, always putting us first. Love yall

I have been coming here for at least 5 years and they used to be on point with there clearance juice. i was there every time i needed juice. now a days like for the past 2 or 3 month all they have is Premo juice AT Premo prices.defiantly a disappointment they used to cater to people who dont have a lot of money . now i guess not. hope the greed was worth losing a lifelong customer.

Not much to choose from, but we broke a piece in the parking lot and they took good care of us!

Ive been going in here for years and they have the best customer service you could ask for the lady that works in there as sweet as she can be and if you gentlemen that work in there they are really really cool and really help you out and what you need

Very friendly staff and great selection, when you go in ask for Abe hes the best!!

Great staff and very helpful

Best shop around, Sam is always nice and helpful, and a cool dude to hang around and talk to.

Great shop! Sam is very friendly and knowledgeable about all things vape related. Everyone in the store is great. I pass 2 vape shops to go here, the only place Ill buy from. Thanks guys!!

Love this shop! Best in Colonial Heights💯

Honestly this is my favorite store to go to. Even when i feel like life is getting unbearable, when i walk in this store i feel at home and comfortable. Its not just about the products I buy, Sam and abe let me vent about my problems and never judge me. This is my hometown store and i love them so much❤️

Been coming here for awhile great customer service! They have everything u need from Glass too Vapes make sure u ask for Abe he’s always looking out 👍🏽

Great shop definitely going back

I love the place it’s set up nice !

Always clean and organized and very polite employees. Owner is the best

Great prices and selection. Willing to listen to what your looking for and help you leave 100% satisfied. Great discounts ...and chill laid back atmosphere. They care about customers having a satisfying experience, this is the only place I go. Family owned and willing to haggle prices.

Wide selection of different products and the owner was very helpful

Sam can eat this A$$

This is probably the go to vape store in this area, and I would definitely recommend this to be the best place to shop for vapes locally and it was also very easy to find... The worst part is the parking lot to say the least but anyone with eyes can see which pothole to avoid 👍😎👍 HappyVaping!!

Great prices. Very helpful staff. My favorite vape shop.

Great customer service

These guys are the best, and Im not just saying that. They have helped me tremendously in my journey with vaping (Im relatively new at it) its hard to find words that would do them justice...They actually care about their customers on a personal level and arent just after your money. These guys deserve your business, give them a chance to prove it to you.

Owner/Sales man is a very knowledgeable and warming personality.... I like his Ora. He helped me today with a minor issue. As well gave me more knowledge on what to purchase. I like his honesty he wont try to up sale me. Shukron sir.

Good and fair prices on products offered

It was my first time buying a hookah. Sam took care of us! Great customer service!

I love going in there and seeing Pops when he isnt in cali. My husband and i roll our own cigs and thet always look out on the prices of tubes and tobacky. Plus always have the best glass products!

Always hooks me up with the best deals. If it wasnt for Brittany being so sweet kind and helpful I probably wouldnt have come back. Every one there is so great and I never shop anywhere else 😊💜

Good prices and great customer service

This place is great! The ppl are awesome and they have an amazing inventory which they will haggle over the price with..... test how silver that tongue really is.... I cant talk about the deals I get, but, theres a reason I keep going back ;)

Friendly service, and very knowledgeable of their products. I will be back!

I didnt go there for myself, I took my daughter. She chooses to go there because they have good products, and low prices.

The places is great. Brittany is the best saleslady there is. Good prices and people

I loved it there!!!! They are so professional and theyre willing to work with you on the prices!!! it is the best smoke shop / vape shop I have ever been to and I will continue to keep going to the shop and I definitely will recommend any of my friends and people that I meet to go there!!!!! Keep up the good work guys you are the best!!!!!!

This is the best place to go in Virginia. Excellent people for excellent prices. I have yet to go to this shop and be disappointed. I’ve spent hundreds here and will continue to put my money in this shop. Vape guys are douches and avail is stupid expensive. Illusions sells 100 mil bottles for the price of a 12 mil bottle at avail. I’m here to keep it 💯 💯💯💯💯

I used to have a great experience here, and they are over an hour late to work everydayit says they open at 9 and they arent there at 9:45 if you are going to run a business run your business and keep it open the hours that you say its open and you are going to lose customers that spend a lot of money lesson learned I will never go here again

Brittany always treats us well and hooks us up! We love Illusion. 5 stars for excellent service and great pricing.

Awesome staff, awesome selection of goods, everything from mods to vape juice and accessories, they have glass pipes and hookahs, and all sorts of goodies. They always give me a good deal. Definitely recommend.

Great prices and customers service is great.

Awesome staff. Great prices. Wide variety of tobacco and vape products and much much more. Highly recommend!

Good prices and friendly people!

First and for most I love the customer service at this establishment! I always shop here for my hookah supplies. But they also carry a lot of other products for every type of customer. Will always be coming to this shop

The blonde girl acted like she was more interested in dating me then working. She went way over being friendly and when I didnt flirt back she got an attitude. I will never go back. She was basically throwing a fit because she couldnt get male attention.

After three disappointing experiences and a lot of wasted money at Avail, we found this place and are soooooo happy with the service and quality of products. Brittany gave us an amazing deal & she didn’t try to BS us. I wish we had come here first! Do yourself a favor and start here!

Great prices great little shop they pack some serious goodness into such a small place the guy behind the counter was super nice. I will definitely be going back!!!!!

Awsome staff. Great place to look. They got what your looking for

Sam was very very helpful... he went beyond his duty... I’m visiting from Oklahoma and he made my day😊 Thank Sam ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Very helpful and nice products. Going enjoy my new vape pen. Huge selection

Wonderful staff! Very good prices and discounts. They helped me with everything I needed to know about vaping. Got my first vape there :) Will definitely return!

Always find a deal and a smile in this place! Best tobacco shop in CH, I always recommend for your smoking needs!

They provided excellent costumer service. I would highly recommend coming here if you’re a first time valet and have any questions.

Awesome place Im a frequent customer owners are great always going above and beyond for customers

If you want the right products from the best in the business stop by Illusions Vape & Tobacco Shop. There variety and knowledge is above and beyond?!!

Great place to meet all your vape needs and great prices.

Great customer service, they have a huge variety of E-liquids, water pipes, hookah tobacco, as well as Kratom! This is by far the best shop I’ve been to!

Friendly and knowledgeable service every single time but each employee Ive come in contact with. Great prices.

Super nice they’re really helpful and nice helped my friend get a new mod and he loves it so far 5 stars all the way!!!

Nice spot. Nice staff. A+

Not to sure about this place. First time ever in there. The girl behind the counter was just texting away on her phone. When I asked where something was she just pointed and kept on texting. I had asked another question and she just answered her phone and asked someone else to help us. Just horrible customer service. When she was finished with her phone call then she tried to help. What gets me is if I ask for something specifically dont sell me another vape. Sell me what I came in and asked for. Seems to me she was very shady. You would think the business owner would have better trained associates. Something not right about that place..

They will give you the best prices out of all the vape shops, good people great discounts

My chill spot, Brittany is my buddy she definitely is my advance vapor person to kick it with.

This place is absolutely amazing!!! The staff is so friendly and they always help you find what you need and cater to your tastes!

Very good selection and prices are good too.Store owner was very helpful and nice.I recommend this place highly,go pay them a visit!

10/10 for having a uwell caliburn, being the only store in town knowledgeable enough to know what it is AND for hooking me up with a discount.

Always knowledgeable nice selection of vape mods and juices as well as other tobacco products 😉

Never had any problems and the staff has always been very helpful to me. They also remember me whenever I walk in the store.

I love this store, I’m always in here for Kratom supplies and the occasional shisha tobacco! Best service all around!

The man is super nice go see him before you go anywhere else you wont be disappointed. I would give him 10 start if I could

Great store and employees

Always good deals. Super nice and informative employees

Great products, great people. And just a flat out good environment!

The owner is a great person. Give deals to his customers

Best shop in town. Always been my go to place.

Awful service, and awful employees. Ive never been talked to like I have in here by another human being, let alone a business establishment. Do yourself a favor and stay far from this shop. The employees care nothing about their job are uneducated and the foreign management doesnt understand enough to fire them.

Awesome shop. Very courteous

Very quick friendly an eager to help service here.

Wonderful service great prices and tasty juice

Some issues at first but able to resolve.

I went in for vape juice and saw all types of smoking products, rollers, papers, trays, cigs, water bongs, rigs everything youd need. And its all priced very reasonably. Its a great headshop.

Best service from brittany ..got exactly what i was lookin for..josh

Willing to correct mistakes, good prices on juice.

Ask for Brittany she’s amazing 👐🏽

Just WOW!! Best prices in the Tri Cities for everything VAPE!! Coolest new and updated Eliquids and mods, and starter kits!!!!

Amazing customer service, prices, and wide selection

Weekly visit :) great people

Great service, great prices, great atmosphere!

Great ass shop to be at ! Very friendly people