Nelson in sales did a really good job. My situation was complex but Nelson was able to escalate concerns where necessary while handling much on his own. He is a great person to talk to and genuinely cared that I was a satisfied customer. This is my second Hyundai vehicle and it is a pleasure to drive. Mark the Sales manager was helpful and made sure I received a fair value for my trade in while making sure I was satisfied with the new vehicle. Again, many thanks to Nelson and Mark for making me a satisfied, repeat customer!

I had such a great car buying experience with Charles! He was professional and attentive to my needs and took the time to show me all the features I didn’t know about before my test drive! I was really nervous about buying my first new car but college park Hyundai made it perfect! They got me a great deal on my dream car and I couldn’t be happier. Thanks again to Charles and Chris and the rest of the team (who were all incredibly friendly!)

Love my new Santa Cruz!!!! Everyone at this dealership was professional and very personable. When it is time for my next car they will be my first stop!!!! Thanks everyone for making this transaction painless.

Thank you for obtaining the vehicle we wanted from a farther location and getting us out the door within the afternoon. Sorry about the excitement, but our sons thumb is fine (stapler incident). We love our 2021 Venue SEL! Jose called it Jolly Rancher 🍏 but our son has decided to name it Godzilla.

My husband and I had been scouring for a Palisade for months before we made it to College Park Hyundai. Charles immediately made us feel welcome and like a priority. We did not have such luck at other dealerships. Charles spent time explaining to us the car’s features and although we had been researching for quite some time, his knowledge went beyond what we already knew. Charles worked to get us the best deal possible, all the while encouraging us that this car could be ours! We went in not expecting to purchase that day, but thanks to Charles and his team, we bought our dream car just a few weeks before the arrival of our first child. Incredible people at College Park Hyundai!

We bought a new car here a few days ago, and wow, the service was great. Charles was very helpful in showing us the features of the cars we were looking at. He also did a great job of getting everything done quickly. If we need another car, we will definitely be coming back.

I live in South Jersey and had my mind set on buying a 2021 Hyundai Venue SEL. They are very hard to find right now. I found two dealers in the DMV (College Park and Bowie) who had them. The DMV metro is about 2.5 hours from where I am so its not a dealbreaker of a drive. I sent a request in to both dealers and Nelson at College Park Hyundai got right back to me immediately. In no time, he got me taken care of without ever having to step foot into the land of the crabcakes, over to the finance team (led by Ike, who did a fabulous job communicating as well) to work out the details of a very fair finance agreement (2.9% APR over 60 mos).Nelson was available by text nearly 24/7 (which for my millennial-self who avoids talking on the phone like its COVID is a huge deal!). We had an agreement by the next morning.MOST of all, since I had a hard time getting anyone to drive me down I-95, Nelson, for no charge, drove up the Venue right to my home in South Jersey. What more could you ask for!I love the car - I feel like its a fantastic value for all of the features you get and am very happy with my purchase. Most of all, I feel like I was very lucky I ended up landing upon College Park Hyundai. I definitely would do business with them again and make sure you ask for Nelson if you are looking for a new vehicle - he will take good care of you!P.S. Judy my Airedale loves the car too!

Thanks David Waldman. You are the best. From checking in to out, he was perfect. He know the his job. No stress, everything went smoothly.

My experience with college park Hyundai was simply amazing. Procedure was quick and simple. It was great car buying process with Charles. His cherished nature and hospitality is so nice. All the guidance given by him was so helpful. He is very co-operative, well explained about features and test drive. My first car purchasing occurrence went very good.

In November 2020 I decided to buy a car. Over three days, I must have visited about 20 different dealerships in DC metropolitan area in Maryland and Virginia. It was at College Park Hyundai that I met with the most reasonable, well-behaved and professional staff. This is not to say that other dealers had poor staff, but the staff here at College Park Hyundai went out of their way at every step to help me choose a car and also helped me with the finance. Especially Charles, the salesman who attended to me, and Jose, the manager on duty that day, had excellent attitude. I must admit that I was being a difficult customer, going through all the details several times. I took hours to finalize! But not once did they show any exasperation, and answered all my questions and helped me. In fact, they gave me a great deal too 😀 which was considerably lower than the asking price. I am still connected with Charles and we have become friends!

Came in right before closing and was greeted as I was locking up my car. Charles was amazing and the sales manager (which I can’t remember his name, sorry) worked with us and got Me a great deal on purchasing a new car and a great trade in value. Great experience 👍🏻

***Update: I would like to thank Melody and Chester for reaching out to me. This team takes the survey and making things right seriously! They contacted me to discuss my experience, my survey response, solicited feedback and offered suggestions for how they could repair harm. It is reassuring to know that even when mistakes are made, this team owns it and works to improve the customers experience in the future. I will definitely be returning!***Original: Ive visited this location before because its close to home. My service rep, Chester, was great. Im disappointed that I paid $40 for windshield wipers that werent replaced and I didnt realize it until it rained the other day. My rating wouldve been higher and Id consider visiting again because everything else was fine. I just want to be able to trust that Im getting the service I pay for and the folks handling my car are experts. The safety of me and my children are depending on them.

An amazing experience with buying our first car. They have amazing staffing here and thanks to Charles who helped us find the perfect car for our family. Everyone there amazing, friendly, and kind. Soon to be expanding there location to greenbelt having more car avaible. If your looking for a car dont hestiate and stop by. We were able to bring home a beautiful, spacious family car same day with help of the staffing and flexible time. We are so excited with are fun, new, and easy purchase.

I went a couple of weeks ago to Hyundai college park wanting to purchase a new car and my salesman was Nelson. Nelson customer service was excellent and he went above and beyond to make sure I would be happy with my purchase. Highly recommend shopping with Nelson as he made sure I got the car I wanted at the price I wanted and I appreciated how he has been available at all times when I have a question.

Charles Anene was amazing! Very patient and understanding. Demonstrated cars the right way. Also has a sense of humor! Great sales man.

I like the people here, they are friendly and service minded. The waiting room is comfortable and I trust them with my vehicle. Waits can be long but they have the option of a shuttle or car rental if you dont want to stay onsite.

I have been a customer since 04/ 2019, when I purchased my SUV in this dealership. I had been doing my regular services with them. All of them were friendly until yesterday, 10/12/02021. I went for my regular service and I happened to go a desk that was open and available for me. I introduced myself to a lady behind the desk. Her name is Melodi. I have never seen her in that service area before, she might be new. regardless, I dont need to be treated like that just as a customer. whats the problem to ask explanation about you bill? she might not like my face or my accent for that matter, but I am a paying customer for the last three plus years in that location, college park Hyundai. she is unprofessional, unpresentable, and very miserable to be face -to face with customers. She is destroying the images of hardworking individual working along side with her. She doesn’t deserve to their, in my opinion. I give one star for the manager to step up and help me understand my questions, I thank you so much.

Took them over a month just to install new brakes and they stole all the money I had in my car charged me triple what other places would and they acted like taking a month to fix my car was super reasonable. When asked about my vehicle status they kept saying in a few days for a whole month never getting any straight answers. I am of the impression they were using my car or something during that time. This place is not legit they will take all your money out of the car down to the pennys and never give you a straight answer. So if you need your car fixed then is place should be last resort or not even considered. Unless you wanna be super Unhappy.

I purchased a 2021 Kona SEL Plus back in April it was time for me to get my first service and I was unable to get an appointment at the dealership where I purchased my car from close to my home in Pasadena Maryland. With that being said I called this dealership as it was close to my job.From the time I called here the customer service was amazing. my appointment time was at 9:30am I arrived at 9:20am I was checked in by Chester who was very friendly and courteous he took pictures of my car Im guessing to make sure there was no body damage prior to service so if something happened they would know if it occurred during service, which I thought was great. I was getting a oil change & tire rotation.I was still waiting so at 11:45am I was a little irritated that I made an Appointment at 9:30am and I was still there, so I went to the service desk and I encountered Melodie she is the Lane Manager. When I approached the counter she could tell I was a little irritated. She handled the situation with the utmost customer service she was amazing she did not return my irritation with an attitude like most people would have done. By the time that I left there the encounter with her was well worth the wait. she was such a sweetheart she explained to me how the service department functions not making excuses but giving understanding. she also gave me a better understanding on how the Hyundai Complimentary Maintenance works that I was not told when I purchased my car and I would have incurred an unexpected cost when I came back for my next service. I say all this to say that we often complain but never give credit when we received good service. not to mention the waiting area was very nice and the complimentary snacks, Coffee and Tea where also a plus. Thank you again Chester and Melodie for turning my experience in to a positive one. I will definitely be returning for my next service. Customer service is very important and you both far exceeded my expectations.

Derrick Moore (Ty) was great. He helped me pick out the perfect vehicle. It had all the features and accessories that I wanted. There was an excellent choice of vehicles and colors. Mr. Ike in the finance department was also great. He was very knowledgeable and was able to get me the best price by leveraging all possible discounts and rebates. I would recommend this dealership. The purchasing experience was a very good one!

Went with transmission issues and they tried to schedule me for a week later. Really?? Sales team was eager to have me sign but when it’s time to do their part now I gotta wait for a week…

I scheduled an oil change appointment for 1:30. I arrived on time and was told there was a recall on my car’s computer system and they would fix it today in addition to my oil change. I was surprised, because I hadn’t received any recall notice in the mail or otherwise. Imagine if it was something more dangerous that was recalled and I was never notified. The individual who was helping me, William Silva, was otherwise not very communicative. After he took my key and got in my car, he said nothing else to me. I stood there awkwardly for a moment and asked if he needed me to stay outside or if I could go inside. He said I could go in, so I went to sit in the waiting area. After about 45 minutes, I went back to his desk to ask about how much longer. He said at least another 2 hours because of how long the computer system update would take. I had only made an appointment for an oil change, which I assumed would be a quicker type of appointment. I let him know that I did not have time to sit for 2 more hours and was frustrated that no one explained to me that this recall would take so long to to fix. Why would he assume I had all day to sit around? He said he couldn’t find me when he came inside and assumed I had left, and that’s why he didn’t tell me how long it would take… really? Couldn’t find me in the waiting area? Didn’t even bother to check? Where would I have gone to since they had my car? It felt like a poor excuse for his extreme lack of communication. I asked if anything had been done to my car at all (after waiting about an hour after dropping it off) and he said no. Nothing at all after an hour of waiting? What was the point of scheduling an appointment? How much longer would it have been before anyone even looked at my car? I understand businesses get busy and run behind, but again, if this was the case, it was not communicated to me. I asked for my car back so that I could leave. He kept asking me when I could come back for not only the oil change I didn’t get but the hours long recall repair as well. If this lack of communication and professionalism is what I have to encounter to get my regular maintenance that is included in my warranty, I’d rather find another hyundai dealership to go to. I’m extremely frustrated and disappointed. This was such a waste of my time and would have persisted even longer if I had not followed up.

Great experience with leasing my 2021 Ioniq Electric. Rate was almost dead on with the website and the whole process was super easy. Even offered to deliver my car but I ended up coming back to enjoy that first ride home. Would recommend to friends/family.

ATTN ANYONE LOOKING TO PURCHASE A NEW VEHICLE. Please ask for Charles Anene. Charles should clearly be nominated and win the salesman of the year at this location. He clearly goes out of his way to answer all questions, leaving out the sales talk. He is upfront, honest and very detailed to ensure you understand what your cost will be. He gave us different options and was very quick to reply. We sent him a text on a Saturday at 11:00 pm and he replied. We purchased a new Santa Fe without even stepping foot on site. Thats right! We did everything on line with Charles guiding us through the process. He also delivered the vehicle to us 2 hours away. Yes! Charles delivered the vehicle to us. I would highly recommend Charles to anyone and will purchase a second vehicle through him when the time is right. Thank you Charles.

I was told to bring my car in on a Wednesday evening the day before they was to work on my car so they could start on it first thing in the morning. I called the next day Thursday when my car was suppose to be ready and was giving the run around finally Thursday evening I was informed they lost the key to my car. Friday morning i was told to come in and bring the extra key and pick up a loaner car. While doing the paperwork for the loaner car the representative ask for me drivers license and insurance card and which she never give it back to me nor did she bother to call me to let me know that they still had it when she realized it. So I drove around all weekend with their loaner car with no drivers license. This service department is so unorganized they need to be reconstructed. I would not recommend the service department to anyone.

They claimed it would take 3 days for a tire rotation and oil change. I didn’t hear from them for nearly 2 weeks. I went out of my way to come here for a warranty covered oil change. They were supposed to do those two simple things. My tires are marked and I can see that they did not rotate them, did they change the oil? Who knows….I’ll have to change it myself just to be sure. The folks there, Chester in particular, act like you’re asking them for a big favor by showing up to have your car serviced. Go to a different dealer or find a competent mechanic….or just do it yourself

William Silva, my service advisor, is extremely knowledgeable about the Hyundai product line. He is super helpful and always takes the time to explain the service and recommendations. His organizational longevity is truly an asset in an industry that has a high employee turnover rate. My cars have been serviced at this dealership for 20 years. And, I continue to return for service because I trust Williams judgment and value his expertise. If you are looking for excellent service Hyundai service experience, definitely give William Silva a call.

My experience with College Park Hyundai has always been a pleasant one. I have been buying my cars from them since the 1980s. The sales people are always very informative in getting you into a car that you can afford and that suits your needs. The repair department is friendly and fast. I am very pleased and will continue to buy my cars from them and refer all of my co-workers, family and friends to purchase from College Park Hyundai.

I took my hundai Santafe sport for oil change and repairs two months before. They diagnosed my car and told me they ordered parts. They keep my car for one month and I go to the service center they told me that they dont find the parts. I took my car after oil change which still has noise. My work work order is still open but no one call me or email about the status. Totally their follow up is very bad. I call several times they said they could not get the parts.

Today we worked with Mr. Charles Anene, and he literally saved my job. I had no car to commute with but he made everything possible with the lowest amount of assets. He is humble and hard working, all while making the process easy to understand. He doesnt treat you like a client, he treats you as a close friend and upholds the highest form of professionalism. 10/10 would definitely recommend. PS: This isnt the first time that he has come through for us in the nick of time!

Charles was exceptional! He was attentive to my needs and walked me through the process so that it was nearly seamless! I’m so excited about my purchase and my decision to trade in my car and upgrade. 10/10 recommend Charles if you’re shopping at Hyundai College Park!

We were monitoring CarGurus.com and Cars.com for the Hyundai we were looking for. We found one in New Jersey, and thankfully one was available much closer to us in College Park, MD. Charles Anene was very knowledgeable about the vehicle and answered all my questions. I appreciate that he listened to us. That specific car had a few smudges inside from what I suspect was a prior same-day test drive (the car had around 20 miles on it). He promised me those smudges would be gone when we received the car. He also set up and clearly explained the Blue Link feature to us. The business office processed our purchase quickly, which we greatly appreciate since we had our two kids with us. One of the staff members even got enough outdoor lawn chairs for us to enjoy the beautiful day while we waited for our car to be processed.

I liked this place! It had been 10 years since I had purchased a vehicle, and I found the process hassle-free. The vehicle is fantastic and I got an incredible deal. Follow-up from the sales department to ensure the vehicle was fitting my needs was very much appreciated. Highly recommended!

I can only appreciate Mr. Brown at service department . He is exceptional and timely. He even call and check on how the car treats me after service I got for oil change and tire rotation. No one does this before. Also he offered me if I like to make my next service schedule. This is what customer service should be!! Shout out for Mr Brown 🙌👏🙏👍

If I could give Collins and Catherine 10 stars, I would! They were extremely friendly, helpful, and transparent throughout the whole process. This was my first time buying a new car, and Collins was able to get me a great deal! He took the time to explain things to me, even when I asked him to re-explain a few times. He even helped me find good car insurance! I was worried I would feel rushed or pressured, but I definitely didnt! Catherine walked me through all the steps of my financing plan and made sure I understood what I was signing. Again, as a first time buyer, this was extremely helpful and eased my nerves. I would absolutely recommend College Park Hyundai to anyone looking, especially if its your first time!

At this point in time the service department looks understaffed. Ive had to bring my car back multiple times for recall services because they dont have the recall parts in stock.

Had a great buying experience here. CHARLES did a wonderful job helping me. He was professional and took very good care of me. WouWill definitely recommend him to anyone that want to buy a car.

I bought my favorite car here and they made it happen! I was so happy and I am now enjoying driving around in the best car ever!!! Thank you to Charles Anene for his exceptional help with getting me exactly what I wanted! 😄😄

We had a great experience buying our Hyundai Kona from Charles. He was friendly, listened to our needs, worked to find what we wanted, and was transparent about the entire process. I dont like buying cars, but Charles is a good guy, and wed search him out again.

Hello. I am a first time car buyer and I just purchased my brand new 2021 Hyundai Sonata yesterday with the help from my agent Charles Anene. He made sure that I got the best quotes, he was very knowledgeable about the vehicle and its features. I felt like I was more then just a customer. He made me feel comfortable with no rush, with a lot of side talk that wasn’t about money and me getting the vehicle. I would highly recommend him to others. I appreciate all he did!

Had my Hyundai Elantra sport taken here to get a key fob reinitiated to the car, after a towing company stole my vehicle. I got it towed to this location where it took three days to get nothing done or any diagnostics check of what was wrong. I decided to go in and cancel there service because it was bs. Just towed it to Fitzgerald Hyundai dealership, and they did the diagnostics and key fob in 30 mins same day. Moral of the story is:-If you want faster service, go to Fitzgerald Hyundai-

Friendly staff, nice waiting room for people awaiting service.

Charles from sales and Robert from financing was amazing to me throughout the whole car buying experience. This was my second dealership I went to on this day. Charles went out if his way to find me the best 2020-21 Sonata model to fit what I could pay for monthly. Thanks so much to you and your team for the amazing customer service and going above and beyond to try to find what I was looking for.

Sharon is exceptionally attentive and responsive. Our purchase experience was excellent. Sharon is text-friendly. It was a nice change from the other 14 dealers that phoned and left voice mails.

We bought a car and I want to thank Charles. He was amazing and professional.

I recently went to the College Park Hyundai due to a letter, I had revived about trading in my car. I received the letter numerous times but when, I would call, I never really heard back from the sales representatives, until I reached out a second time and got, Charles Anene. Charles was AWESOME ! He was very friendly and gave me so much insight on the car and made sure, I was well taking care of throughout the time. Charles, is truly an amazing addition to Hyundai and Im very much glad, I was able to meet him.

Easy buying experience with Charles and the dealership. He even trekked out in the dark to be sure the truck was still available and sent us photos! We appreciated the kindness shared during our buying experience. And we got a full tank of gas!

Great service! Adept professionals! Overall great place to service your car needs!

The best! I’d been looking to trade my car for a couple months but was a little skeptical but before coming here I read the reviews and kept seeing Charles’ name and decided to give him a call and explain my situation, I went in a few days later to trade my car and Charles and the rest of the team were amazing from start to finish, Charles walked me through every step of the way so I always knew what was going on, I never felt pushed or rushed while I was there. This was the best car buying experience I’ve had with any dealership. Thank you Charles Anene and the rest of the College Park Hyundai team. I love my new Elantra! I would definitely recommend College Park Hyundai

The staff were all very helpful including Charles who was pleasant to interact with and was very knowledgeable about the 2022 Tuscon Hybrid we purchased. No hassle and no upselling which I really appreciated.

The customer service was good along with the communication and actual service!

This location has serviced my Santa Fe from 2018 to present. I am generally pleased with the service and personnel. Ive had 2 service reps, Adam, who has relocated, and currently, Alan. Alan is quite the professional and has provided exceptional assistance when we need questions answered, and even with my warranty coverage. So far, so good.

STEVE IS THE BEST!!! HE HELPED ME GET THE RIGHT PART FOR MY CAR. HE RAN WITH ME TO LOOK AT THE PART FOR MY CAR.. WAS FAST AND EFFICIENT!!! STEVE THANK YOU SOO MUCH YOU ARE ALWAYS AMAZING!!!!

Had a great experience working with Eddie and purchasing our new car. Eddie new his product, and had a great personality. Did not pressure us at all and definitely fought for me to get the price closer to my price point. Really appreciated his assistance, and our next car we will be seeing him to.make another deal.

I purchased a 2021 Hyundai Palisade Calligraphy today. The process couldn’t have been more smooth or simple. Fantastic customer service by Charles in sales and Kevin in Finance - paperwork was done over the phone and online, and they delivered the car right to me. I couldn’t have asked for a more seamless transaction. Very happy customer!Charles was so helpful in teaching me all the ins and outs of my beautiful new car! Everyone I spoke with and dealt with was extremely professional, kind, and a pleasure to work with.

I was ready for a new car and a great, friendly and expedited car buying experience. Charles Anene at College Park Hyundai promised just that and delivered where other dealerships did not. There was no high pressure and they went the extra miles to get the car I wanted that day, bringing it from out of state. I would definitely go back to Charles for my next car.

We recently bought a 2022 Tucson from college park Hyundai. My salesman is Charles Anene. In all the years I have bought cars from college park Hyundai. Charles Anene has been the best salesman I have ever met. He is very helpful and does not pressure anyone. He wants to do the best for you as possible. I would recommend him to anyone who is looking for a car. Go to College Park Hyundai. If I had to rate him, i would give him 5 stars.

Best staff and finance department ever.

Strongly advise you go to another dealership if you can. Went to get a headlight issue diagnosed because I wasnt sure if it was an electrical problem. Made sure to schedule an appointment several days ahead of time, and opted to get a rental because I wasnt able to stick around. After dropping off the car, I went to get my rental and they told me none were available at the moment. I explained how I made sure to book an appointment ahead of time and they said they just received the request from Hyundai while I was walking over. Confused, I called the dealership and they said they don’t send the request until the customer shows up in person. Why even offer the option online if you can’t guarantee a rental will be available because of how the policy is set up? I could have scheduled it separately and avoided the unnecessary stress.The service was estimated to take 1-2 days. I called the next morning ( Fri 8/6 - 8:41am) to check on the status. They said that my service advisor was with another customer and would call me next. After two hours of not hearing anything, I called again (10:38a) and got the exact same answer. I waited until 1:03pm to call one more time and, yes, the exact same answer. Frustrated, I told the operator that this was my third time calling with no response or status updates. She apologized and marked my inquiry as a high priority. I never received a call that day. Because of the miscommunication with the car rental and lack of communication, I had to Uber to work in DC and then Uber back home (the metro stations are closed in my area until Sept).That Sat, 8/7, I called at 10:55a to ask about the car. The service advisor said my ticket was still open and it was waiting for next steps on the service recommendations given to me. I explained that this was my fourth time calling without any response. She apologized and said that my service advisor was off that day and they’ve completed an oil change that I requested. I told her not to do anything else with the car because I was done with their service and was on my way. I wonder if I would have ever received an update if I didn’t follow up on my own?I quickly challenged the initial cost of the invoice because I never heard anything about my headlights, which were my main concern. They said a diagnostic was done for the light but they decided to remove the cost because I was never updated. While waiting for the new invoice to be processed, I noticed a lot of unhappy customers and the negative, checked-out attitude of the service advisors there. When reading the comments about the headlights, they recommended that I have them replaced. No further explanation or details. The whole experience really severed any trust I had with a dealership, a place where you would assume has better standards than some of the more general car garages out there.I knew I didn’t want to ever go back to College Park Hyundai again. I went somewhere else to get the bulbs replaced and my tires rotated (one of the service recommendations the dealership listed). The mechanic instantly noticed that my headlight harness was disconnected and the headlight caps were just lazily placed on the fuse box. He was surprised they didnt fall out while I was driving. He also noticed that the bulbs themselves were completely missing and my coolant reservoir was hanging inside my engine bay, not bolted to the frame. I could not believe the extreme negligence of my service at CPH, and neither could the mechanic. He was happy to note his observations on my invoice. How can I trust that ANY diagnostic was truly made at CPH? What else could be left altered or unfastened that might cause serious harm to the car, or myself?I happily responded to the general feedback survey they email you and provided my explanation. In the meantime, I thought it would fair to share this with others because after going through everything that has happened, I cant be the only one with a similar (or worse) story.Thanks for taking the time to read this.

Charles Anene and Chris the manager were excellent to work with. Friendly, helpful, no-pressure, and got a 2nd car from them the next week. Id highly recommend this dealership, best experience Ive ever had.

Updated review for the service center!William and Brad did an excellent job taking care of my warranty part replacement quickly and made sure we didnt have a repeat of the previous problems and delays. William and Brad both contacted me the day the part arrived, and I was able to get the work done the next day.Go on the weekdays if you can!

I ordered car accessories from the parts department. When the order arrived, Steve contacted me to pickup the order and installed the items once I arrived. Kudos for the nice customer service.

This location is where I bought my car and the technician who serviced my car was very knowledgeable. He personally walked me through and explained in detail the repairs that I needed for my car. Im grateful for the expertise at the College Park location and would recommend getting your car serviced there. The customer service is great as well!

It was the worse experience that I had in a dealership place location. I totally not recommending my friends or any of my collage to go there or try that place. Im referring to Hyundai site.

My truck was giving me problems so I contacted them and brought it in to get serviced. My truck was in the shop for 2 weeks. I had to pay out of pocket for a rental and none of there mechanics could find out what the problem was. You would think they are educated and trained to KNOW what theyre doing and sadly no one there was. They charged me $370 to diagnose the problem which they didnt! They told me they didnt know what to do or what the problem was. No money was refunded. That is very poor costumer service and I would not recommend getting a car or truck serviced at college park hyundai.

Have a great experience with Charles A. From the moment I walked in the door, he treated me with respect and was very helpful. Ofcourse the process was a bit bumpy in some areas and it took some time to get the deal done but a diamond was more of a rock before being cleaned. Id recommend Charles to anyone, he will take care of you! You will feel respected and that he is honored to have earned your buisness. The manager was great as well. Great offer on my trade in. IKE was great on the finance end of the deal. Thank you all for your help.

Ive had nothing but great experiences at College Park Hyundai. They have great customer service. Theres always a little fear in going to mechanics about them being honest, but Ive even had experiences where they charged me less than estimated, because the estimate did not apply to the context for my car. So they are honest and that matters to me too. I will be taking my Verracruz here for as long as she is still rolling!

The sales was courtesy,helpful in explaining the different aspect of the car. Where everything was. I enjoyed my vist.

Ive gone to this dealership for about 15 years or so and bought at least 5 cars/SUVs. Customer service has improved tremendously over the years, along with the buying process; no outrageous pressure and 14 hr marathons. Finance is straightforward now, which is good since I absolutely hate the haggling process for cars.The facilities are clean and in a good location. They have a shuttle. The service department and staff has always been exceptional, especially my go to, William Silva. If you didnt buy here, id come for the service department. Everyone is always nice, like family, and I dont worry about being cheated like at some of the other dealerships in the DMV. Pricing is always competitive and the people are honest. Regarding Hyundais themselves, they are generally good, safe cars that break on time, so keep up with the service schedule. They are good for short people, feel roomy, but depending on the model, the inside cabin can be a little loud and the usb ports need higher voltage. Also, they are generally not upgradeable, so get ALL the features you want up front!

If I am able to leave 10 stars I would do it. Mr.Alan Redd is one of the best service consultant what I met . Usually when you talk with mechanics or service advisors they are too complicated with explanation but Mr. Redd was patient, nice, polite and very professional and fast. Thanks to him I have my 2011 Hyundai Sonata on the road. I will recommend everybody to Hyundai of College Park for service ( but ask for Alan!!)Thank you Allan .

Very knowledgeable. Polite . Helpful and most of All care about his customers.nancy

Was in the process of buying a veloster n over the phone, as I live 3 hours away. Mid process they say the car is no longer available. 2 days later they texted me saying the buyer backed out but now they are charging 3k over msrp.. Seriously? Scummy dealership.

I brought my car in for routine maintenance and mentioned one of the tires had a leak in it. They checked it and said nothing was wrong. I asked to please check again because I put air into the tire once or twice a week. They recheck it and find two nails. The tire is replaced without issue. The problem occurred when I got home and discovered they techs didn’t replace the spare under the car. It was just thrown into the back of the trunk. When I called to remedy the issue an offer wasn’t made to put the tire back, just empty apologies.When I returned the next day the staff was extremely unprofessional and treated me like I was the jerk for asking them to do what should have been done in the first place.

Marcus Reid was my salesman, I came to them with a very specific vehicle request and price I was willing to pay. Honestly my offer was way under msrp and I figured we would not be able to make the deal. I have been driving for 25 years and never had a new vehicle. Marcus was patient and took me seriously throughout the whole process. The management team their is also awesome. There was no back and forth haggling for hours. They told me the price of the vehicle, I told them what I was willing to spend out the door and the deal was done. Will be using again when its time to replace our larger family vehicle. Thanks guys!

Very positive experience, would go back again.

DO NOT BUY FROM COLLEGE PARK HYUNDAI!Just wanted to share my terrible experience we had going into this dealership. We called before coming to see if there was an available Palisades to test drive before driving up there. There was and we were told to ask for Dozie. We arrived and the palisades was sitting out front. Dozie came out and was telling us all about the vehicle and then mentioned the price that it was $38k and some change then he goes but because of the market we put a $7k mark up on it so the sell price was $46k and some change for the basic SEL. I immediately told him I would not be paying $7k over the msrp and his words were well people are paying that because of the market and then he walked away from us. So we left immediately. What this dealership is doing is down right wrong. The day after this experience I received a phone call from Bob Bell Hyundai and I went a bought a Palisades with the premium packet for the same price that College Park was trying to sell the Basic SEL. If anyone is looking to buy a Hyundai I highly recommend going to Bob Bell in Glen Burnie, totally worth the drive and they will not rip you off and everyone is amazing at Bob Bell.

I had an amazing experience as a first time car buyer. I felt safe and taken care of. The process went so smooth that I was only there for 3 hours. Charles was an amazing salesmen. He was not only kind but very knowledgeable about my vehicle. We went through everything step by step. The customer service was amazing. He gave me a grand tour of the store and the service store. I recommend anyone to come there and see Charles, hell make sure you get what you want. The completely met my expectations.

The worst experience you could ask to receive. They cant get to your car for weeks. That is what I said because of the time I had to wait but after a going through the Hyundai warranty process my car was repaired without charge. I did not like the wait but they are an honorable shop and did get my car taken care of so I have changed my rating.

The people here need to do a better job reaching out to customers when they say they will. I ordered a part, the part arrived and sat in the shop until I had to reach out to them out of concern for why the part was supposedly taking more time to arrive than I was told. Better communication would definitely be helpful.

Fantastic experience. Eddie was a joy to work with, and the whole process was smooth and professional. I would recommend this dealership to anyone interested in a Hyundai.

Best car buying experience Ive been though, especially given the pandemic restrictions and necessary accommodations

Charles at College Park Hyundai is the best salesman around. Great customer service, very professional, and genuine. Thank you.

This is ridiculous. I arrived early for a 10am maintenance appointment. Mt car was not taken back to the service area until nearly 1pm. It is now 3pm and I am still waiting for my car. I will never return to this location for any service, maintenance, or any other needs related to my Veloster. If you value your time, I recommend you go elsewhere.

Ben Touray will work hard for your business, and will treat you extremely important. Negotiations are the norm and you won’t be treated like a mogul because you want the same price someone else may have gotten.Eddie is on point. Honestly he could easily be called a friend and that is rare for a car salesman. What a terrific person in this rat race of a town.The deal or no deal finance team makes it fun they were not superficial but really wanted to make sure you know that they are thankful for your business. Financial folks can sometimes let the business go to there head selling in this economy. It is important for our country but people should always especially when spending there hard earned money be treated amazing. That’s one thing making life worth living, and worth searching for a community we’re that is very common.Thanks for the wonderful new 2020 vehicle! I will be back in five years or 80k miles.

Just leased a 2021 Elentra from Eddie Duncan. He made everything easy and provided the best prices in the DMV. He even dropped the car off for me the same day.

This place is great. They provided excellent service for my 2007 Hyundai Elantra and one of the associates there, named Alan, is one of the nicest guys I’ve ever met in public. He was extremely professional, understanding, and explained everything to me in a manner in which it was easy to comprehend. Give him a raise if you haven’t already.

Would have felt better however if the seats in the waiting area were properly distanced socially.

Donnell is a fantastic customer service rep. If you take your car here ask for him--hell take good care of you--and your vehicle!

Perform a warranty Daniel Brown was really nice

Had a great experience at College Park Hyundai! Mr. Steve McNamee in the Parts Dept. got me right with a new key casing and battery.

Organized a test drive with Eddie Duncan. Although I wasnt ready to make a purchase at that exact moment, Eddie was incredibly pleasant to work with and very helpful in answering all of my very specific questions. He even helped to identify a few features that I didnt even know existed, despite my thorough car researching ahead of time.

The only reason why i havent requested a court ordered boxing match. Is because some people were born privileged. Now Im not gonna say names. One: The managers were disrespectful. Two: The top managers are like a president and vice president, They are both full of ...t. Three: one top manager and one regular manager got mad and yelled at my mother when she was trying to buy a car. Because they didnt have their s..t together, for a month they kept blaming her for stuff she didnt have control over, only them. like tags registration all that they are supposed to take care of. My mother was the one that got yelled and disrespected. Im not saying all this to make the company look bad . Reason is cause I liked some people here. But Ima let God take care of them managers.

It was very crowded (Covid-times) people were standing, I think the appointment times need to be better spaced. My service was still fast and the guys arealways friendly. The only place I will take my Hyundai!👍🏾

The service advisor is AWFUL!!!Does not communicate at all and Lies that he does!!

Bought a car from them. Very professional.

Hyundai Service:I dropped my car off in October 2020 & since then I’ve been as patient and respectful as I can be. I held back from writing a review in November because of Michael Goldberg(General Manager), even though I had multiple issues then with lack of update/communication. It took me 2/3 weeks since I dropped my car off to get my diagnostic results & a loaner car. In that time, I was paying out of pocket for a rental car.It’s been 3 MONTHS since I dropped off my car. I picked it up on 1/11 @ 6pm; by 1/12 @ 8am the check engine light(what they’ve been working on and “quality testing” for 3 MONTHS) comes on. Car starts smoking from the hood & temperature gauge is hot as Im driving on I-95. Its now 1/13/2021, car can’t drive and had to pay for towing again. I’ve never experienced Service this bad or my time wasted this much and Im holding back given all the details I had with my experience.Update: 1/14 car leaking fluid; need to take it to my own mechanic for diagnostics or just sell it.GO TO HYUNDAI ROCKVILLE or anywhere else.

College Park Hyundai has some work to do with their servicing of vehicles and time promised for completion, especially when a rental is not offered in the process. No one should have to wait 4 hours for a relatively simple scheduled service.

I dont normally do reviews but I really feel that this Hyundai dealership REALLY deserves public praise! The staff that I met with, consisting of Ike O. and Fernando A., were very pleasant and honest...they both really went above and beyond to help me when I was in need of a vehicle. This was VERY surprising because I was a walk-in and I was still shopping around at all the local Hyundai dealerships in the area to see who had great deals currently! Well, I can say without reservation that I am GRATEFUL that I walked in to this location and I got exactly what I liked after a test drive, a 2018 Hyundai Elantra, which by the way is a FANTASTIC vehicle! Im just really hoping this will be useful to someone shopping around for a new vehicle, take care! -Adam

Outstanding customer service. 👏🏽

I was dealing with Charles Anene @ Hyundai College park, was really impressed with his attentiveness and willingness to work with me. If you are in the area and looking for a Hyundai ask for Charles Anene