Excellent customer service!!! The units are clean and neat!!! The managers are very friendly and they help with all your concerns!!!

Reserved a cube last week with my wife and finally rented it earlier this week. Rafael was awesome. Great customer service skills and the facility is one of the cleanest Ive ever rented at. Will be renting for only a month or two but I will definitely be loyal to CubeSmart for all my storage needs in the future

Rafael was the absolute best. Ive rented their in the past but his knowledge and personality is what drew me back. Its a wonderful facility, always clean and very safe. Hoping to be there a lot longer this time.

I Had A great experience with you guys, thanks for a good service.

Ive been using this storages services for more than a year. Raphael and Jasmine are great! Excellent comunication, good location, reasonable price. Clean and organized. Best customer service ever. Im very satisfied.

My wife and I rented a unit at the Coconut Creek location. The staff was very friendly and the prices were very affordable. Rafael was a pleasure to work with.

The sales representatives are very helpful they make your experience a good one I really appreciate them. Because moving is not always pleasant.

My wife and I went in to see a unit and made a reservation earlier this week. The manager was real knowledgeable and nice. Rafael helped us out big time. We’ve never rented a unit before but he really put us at ease. Thank you again

Seamless clean and secure. Would definitely recommend.

I went in to see a unit last week and Rafael and Jasmine helped me the second I walked in.. They were very knowledgeable and made me feel at home. I reserved a unit for this week. Thank you again for the help

My wife and I rented a unit last week and were helped by Rafael.. Such a nice guy who helped in every way possible. We will be long term customers with the Coconut Creek location.

I spoke to Janine on the phone and received the best customer service!She walked me over prices and even gave me a tour of my unit when I arrived. One of the best customer voices Ive ever heard. Clean property and indoor storage. Highly recommend.

Folks that manage it are really nice, customer service via phone is excellent, pricing was is a bit better than public storage and others. The things I have to note negatively are: (A) I have an inside unit, and the load in transoms should be ramped for dollys to cross - it is a small but serious oversight since it is intrinsic to the moving business. For a couple of dollars, a little concrete would go a long way. (B) No light in the unit(s)...not sure about hall. would be good if there was motion detector lighting in halls and dome light in unit. (C) Forced to carry insurance. This means that the advertised price for the unit rent is not the actual...in my case it is a 20% difference. :( (D) I prepaid for a year so I could lock in rental rate and get the benefit of a free 13th month. This forces actually paying for 13 months. Not cool. Oh well, Im moved in.

I have been wanting to do this review for a long time but I have been moving so much and I have to say Gigi was the best person I have ever dealt with. I originally had my stuff at Public Storage and the way I was treated over there is so different than the way I was treated at cubesmart. The first day I went there Gigi greeted me with a smile and I swear that made my day immediately. Then we went outside to see the storage and the facility was so clean and nice. She showed me a few units, and while doing so we had a few conversations about what I do and why I am leaving Public Storage. She made the whole process about me and you can’t really find too many companies that makes it all about their customers. In my opinion she is the best person I have ever dealt with. It’s like God sent her to help me because it was such a stressful transition but she made it so smooth and easy. Every time I see her I get happy because she is very helpful I am very thankful. Honestly would deal with her only if possible. Recommended everyone I know to go see Gigi if you want great customer service, and less stress when it comes to moving. I can go on and on but THANK YOU GIGI AGAIN YOU ARE GREAT!!!!!

Customer service here is hit or miss. Rafael the manager is nice, but weve had several bad experiences with other staff members including lying! There are no lights in the individual units making it terribly difficult to see. However, my main concern is the rat infestation. Everytime we returned to our unit, we found new rat droppings and our boxes eaten through. Now my stuff and boxes/totes are damaged.

I was in need of a storage rental in the Coconut Creek area. From the very beginning of the call, the representative was very friendly and explained all of the offers available to me. The manager was very responsive and contacted me within mintues of my reservation. Talk about rolling out the red carpet on customer service! He further explained to me how long I had to pay for my unit to accomodate my pay periods.Upon arrival to the actual faciltiy, parking was easy to find and the area was very clean. I didnt have to wait very long to be helped. I was shown my unit prior to signing my paperwork. I can apprecaite this as part of their amazing customer service, because I can be picky with certian things like the location of where my personal items are stored.. The only suggestion to Cubesmart I would add is that the individual untis have some type of additional lighting. I know this is how the building was built and shouldnt reflect negatively on the customer service that was provided to me.All in all my rental experience at CubeSmart was excellent in my opinion and better than I have received at other storage facilities. Thank you to all of the staff at CubeSmart Coconut Creek!

Very nice, clean and organized buildings, they also give me a gift for the rent of the unit including the lock!! Also is cheaper than others storage around, strongly recommend.

I’ve never had any issues with you guys. Excellent customer service, excellent facility.

Went in to inquire about prices and received the best customer service from both Rafael and Gigi, Gigi showed me around the facility and she was very informative. The facility was nice and clean. Received the information I needed and I can’t wait to get everything in order to finally store my items at this Cubesmart.

Rafael was really informative and nice. He helped me with my credits and made the process very easy. The unit was easy to find and the extra Dollys were helpful.

Polite professional clean.

The young lady was always pleasant to work with and the on site manager is a calm diligent guy. There is nothing to complain about the facility its always clean and well maintained. Thanks for your professional and welcoming staff .

CUSTOMER SERVICE WAS GOOD. RAFAEL IS GREAT, BUT HAD NOTICED MINOR DAMAGE TO A COUPLE OF BOXES . I HAD INSURANCE ON ITEMS NOT SURE IF THIS TYPE OF DAMAGE IS COVERED

We moved into our CubeSmart unit today and Demetria was incredibly helpful! She showed us to our unit and helped us ensure it was just what we needed.She helped make the move in process much easier than we anticipated and highly recommend this CubeSmart location! :)

Customer service is amazing been with you guys 6 years with multiple units

Place is always clean, price is good and employees are very nice

This location is excellent and convenient for those living at the border of Coral Springs & Coconut Creek. The major reason for 2 stars is this locations management operates as a bait and switch for intended customers.Heres the bait and switch operation, after you make your reservation and the monthly rent of the unit is noted online along with the $24 one time admin fee. The manager of CubeSmart then calls and confirms the dimensions of the unit. Heres the bait and switch, similar to another reviewer on here, my husband goes in to sign the storage lease and then notes that the monthly rent/amount is much higher than what was confirmed online. He asks the agent at the location about the $12 fee and what it is for, and she informs him that the fee is for insurance and he has to have insurance. Upon further conversation, my husband found out that if you have Renters insurance or homeowners insurance, then you will NOT need to purchase their insurance (insurance for 12 months is $144 through CubeSmart).At no point during the phone call initiated by the Manager or when my husband went to sign the lease did the manager/agent inform him about the monthly insurance fee or ask that he bring his insurance policy.My advice to any potential customer is:a) Make sure to fully read the fee schedule of the lease before signingb) Ask about other fees not included on the reservation (hidden fees)c) Do more research as this location is not as competitive price-wise with other locationsd) Dont trust their google reviews (they mostly seem fake)By the way, an hour after renting the unit, my husband provided a copy of his homeowners insurance but the manager refused to refund the $12.Buyer Beware. We are looking at going with another storage facility that is more honest and upfront about their costs.

I went to inquire about a cube and Rafael was super helpful, provided excellent customer service, and answered all of my questions. I’m definitely coming back here!

I love this place! Ive used storage at this facility for almost 5 years. Theyre clean and pest free. The staff is wonderful!

My experience with this location has been nothing but awesome. The Management go out of thier way to make the whole process from start to finish - easy and convenient. True Customer Service at its finest - a rare find in any industry in South Florida.

Facility is nice and I received great customer service from Gigi, she was very informative. I’m glad I was able to get more information about storage since it’s my first time storing things. The employees in there are such great people. Thank you Ralfael, Gigi and Demetria

Excellent customer service and the staff was always willing to help

The place is clean, the workers are pleasant. I have used them for three temporary moves and never had a problem with the company .

Went to reserve a storage unit in Coconut Creek for Hurricane Dorian, and the customer service was great. Demetra (sp.?) and Ralph spent a lot of time with me, showing me several options. Eventually with the hurricane turning I decided not to rent, but if I need a unit again I will definitely come back here.

I love the experience and I high recommend. The girl who works is very kind and efficient.

Clean friendly and they have the best people working there

Great location, clean facilities, and awesome customer service.Thank you, Jasmine! Keep smiling!

Quick, easy and convenient! Staff is superb when it comes to taking care of all your needs for storing. Ideally located in between turnpike and state road 7 on sample. Highly recommend to anyone who is looking into moving fast, and needs some extra space.

Found this location when searching google for my desired area.. First day the young man at the desk was so helpful and friendly.. came back to secure unit and Demetria greeted us with her smile! She was also very friendly. I am blown away at the customer service here. She seemed to even know almost everyone waving hello as we walked to the unit. Great place!!! :) So glad I found it. Good customer service deserves recognition especially in todays world.

Excellent customer service! Very clean property. They took the time to show me my potential unit to make sure it would work for me. I would recommend anyone in this area to use CubeSmart for their storage needs.

It all started with the professional customer service to the cleanness of the property and the storage area...Any questions I had it was just a phone call away... At no-time did I ever feel I was just a number paying rent!!!

This place never disappoints ! I have used them when i first moved here and again this time around. From cleaniness, security, and awesome staff!

A little pricy for a 5X5 unit! The insurance fee was never mentioned until it was time to pay and the price that charged me was considerably higher than what was advertised. Also, when I got to the office, the attendant was not there and I had to wait for 30+ minutes.

Staff was very helpful, place was clean and well taken care of

Great customer service. Affordable rate.

I absolutely love this Storage place! The managers Rafael and Nick are fantastic. Super friendly and helpful. Will not rent from another storage company. I will be referring everyone i know to this location! These 2 employees by far exceeded my expectations and should definitely get a promotion!!!

Nick was amazing! He was very courteous and professional and greeted me with a smile. He was very attentive and understanding with my situation and what I was looking for. The facility was clean and conveniently located near my house. I would highly recommend this facility to friends and family based on Nicks exceptional customer service!

My husband and I came in to reserve a cube today and the manager Rafael was fantastic! We will definitely be long term customers!

Rafael and Steve did a great job from initial contact to the tour of the storage locker.Steve handled the paperwork and made the entire set up transaction very fast and easy. Auto Pay and Insurance were a definite plus.Facilities are spotless and really maintained.Cube Smart website was good to get me in the door but it was Steves warm demeanor on a Sunday morning when I pulled in that made me comfortable to move in.Thank you Steve.

The Manager, Demetria Robinson was very Professional but what I appreciated most was her patience with me in finding a good storage fit for my Car. I definitely recommend using their service here 👌🏽

Rafael and Demetria were very nice and accommodating. Unfortunately, I had more then a couple of questions lol and they cheerfully answered every one, making sure I had a clear understanding. Im really looking forward to using CubeSmart for my storage needs.

I had such a great experience here when visiting recently. Overall a much better facility and way less hassle than previously used storage companies. Ralph was especially helpful in getting me started, very personable too!5/5 will recommend to family & friends!

Cube Smart is a great place for storage. The customer service is above & beyond. They keep the area very clean as well. I would recommend it.

I was looking for a place to storage my things and a truck to move them there and I was lucky to find Cubesmart!.They were very helpful, they were very professional and had an excellent customer service. Thanks Gina! The website is very friendly too, it was easier for me to figure it out what size I could rent, how much it was, everything out front! The best part was when they told me I could rent the truck for a whole day just for $10.00, it was really a blessing. Thanks guys for your hard work!

Ive had a storage unit there for a few years. The facility is always clean and well-maintained. Rafael and Steve at the front office are always a pleasure to deal with and have always treated me very well. I highly recommend this location.

Cube Smart has definitely made my moving experience less stressful. They offered great pricing, awesome customer service, and a comfortable moving truck to relocate my belonging. I highly recommend Cubesmart. Rafael Rodriguez is such a pleasure to work with. Hes very knowledgeable and professional.

As with the other reviews, Im pleased to report that the facility is clean and secure, and that the management is quite friendly and professional.The only problem Ive encountered so far is this: Even though there are many storage units in each building, Ive never seen more than two flat carts at any one time. Given the amount of use, youd think that the company could afford to provide more than two carts for customer use.

I looked at several storage facilities before I visited and gave my business to CubeSmart. Rafael and Steve are a pleasure to deal with and demonstrate a dedication to customer service and satisfaction that is unsurpassed. The facility itself is clean, secure, well lit, accessible, and their prices are great. I only wish all other businesses conducted themselves like this.

Rafael is amazing to work with. Showed me around. Showed easiest way to my unit. Place is spotless. Ive rented a bunch in the past. This is cleanest and best customer service.

The staff is great and courteous place is clean the prices could be better but I would recommend it

Amazing customer relations. Friendly General Manager Raphael. Clean property, trustworthy safe. No worries here!

Ive left reviews in the past but I got to say this place is the best place to rent a unit. They treat you like family here and their customer service is top notch .

Was assisted by demetria Robinson today and she was really helpful and nice in regards to helping me find the right storage unit.

Nice and clean facility and property. The was guy was well most helpful. VERY VERY SATISFIED. 100 STARS

Demetria was Great! Fast and Easy Experience. Recommend Highly.

Great service, nice atmosphere.

Second time storing at this location. Manager Rafael is great. Also, used the free truck from the Hillsboro location.

Best experience ever. If i could give you guys 10 stars I would. Keep up the good work!!!

The Coconut Creek Storage is infested by cockroach and Even though i paid for insurance the insurance did not cover against bedbugs cockroach or rodents infestation.what is amazing is that they continue to rent units there. Their answer is :_ we are not liable .so be aware! you are storing in an infested storage that offer insurance, but that its insurance conveniently does not cover infestation. the cockroachs eggs take 6 weeks to hatch and are immune to most poison i had over 100 eggs in a 10X10 in only 3 months. I lost it all

Been here 5+ yes great place

I would like to congratulate CubeSmart in CconutCreek on Sample. Ralfael The store manager, did an outstanding job in assisting me with storing a lot of important items by going above and beyond his normal duties. He was a great help by solving problems caused by my recent move. Also, Demetria The store manager was soefficient and concerned about a mix up that was my fault. She made an outstanding effort to me, regarding a mix up on my packages, she recovered them. I would CubeSmart to anyone needing storage at very fair prices.Sincerely,David Stein

Staff very professional and supportive; they take some of the stress off moving. Nice clean environment. A much more pleasant experience compared to the CubeSMART on W. Hilsboro Blvd. Even the price is better!

Ive had a storage unit at this location for 5-6 years. It is very clean, very secure and very friendly. Rafael, Nick and Steve are great people to do business with. Stop by and you will see for yourself.

Great Storage Facility and Awesome General Manager (Rafael) who is super friendly and always willing to assist you. My wife and I found this location by accident and were glad we did.

Great service and outstanding staff

Too many rats droppings most of our boxes was got holes and got so filthy!

Excellent customer service and very beautiful (clean) facility. The prices are a bit steep, but its well worth it.

I have only had my unit less than a month. Steve was most helpful. No complaints.

Great experience! Derek was helpful and awesome! Easy in and out! Recommend this place to everyone!!

Very friendly and all the business was handled well. Easy to understand, clean place. Cant go wrong here.

Excellent customer service, the units are fresh and clean. Derrick and Rafael were great.

Excellent Service and very helpful during my reservation and moving. Clean facilities with all services described in web site.

Actually they are cheaters. Promotions price online $27.00/month however I must paid:1. Administration fees $242. Monthly insurance $123. Monthly Convenience Fee: $1.95 ??????? whats this?4. Taxes 7%So hidden fees and total $40.98 for month

Great customer service and follow through from the staff at this facility. Very professional and informative.

RAFAEL WAS VERY HELPFUL WITH EVERY STEP OF THE WAY. CALLED WHEN UNIT WAS AVAILABLE,THEN WHEN ORIGINAL UNIT WOULD NOT WORK FOR ME, HE TOOK TIME TO SHOW ME OTHER OPTIONS. I THEN CHOSE ONE THAT WORKED FRO ME.

So grateful to Nick for going so out of his way to help me after one of those everything gone wrong days. Thanks so much for all you did for me that day.

Great, friendly service. Location and facilities are good and prices are a little high (in my opinion), but comparable to other companies.

I was looking for a storage unit and stopped by this property and the staff there was very professional, friendly and helpful. I will definitely be renting from them soon.

Someones junk has been sitting outside building 3 for over a few months and the pile has gotten higher. It is absolutely ridiculous and cubesmart offers no way to contact any form of support besides during office hours. Left a voicemail once and nothing. At this point its filling the loading zone and carboard is flying away in the wind from the pile. Long pieces of baseboard sharp and sticking out. Ive never had an issue here besides this.

Staff was extremely friendly and Ralph Rodriguez was very knowledgeable for all my questions.

I came in today and spoke with Steve about getting an unit and was amazed with the how clean and well organized this place was.

Great online system. Thanks Raphael for making our rental experiance painless!

They are the best. Always very helpful and great prices. Thank you for the truck. Save me alot of money. Customer service is 100 percent and very clean facility. Thank you steve and rafael

Went to this location to inquire about storage that Im looking to rent and I must say the minute I walked in the door the manager Rafael was extremely helpful. Will defineltly be renting storage from them!

The facility is ok. It does have some roaches . But the worst part was the manager Steve. Today we empty 2 units that was paid until the end of the month. When we asked for a move out receipt the manager Steve refused and said: Dont worry about it. We explain that we like to have a move out receipt because it would state that we are out. he then said: _ Look, you are not a customer anymore I do not have to be nice to you. So i asked him for his name so that i could take it to the cubesmart district manager. He answered dont worry about by name. Luckly someone was present at the store and told me his name . We then called the district manager and he was able to send us a move out receipt thru the e-mail but advised us to not return there since he does not want any problems. It sounds to me that the district manager do not care about doing his job and keeping managers in line. He is in it for the paycheck only. Presidents and cubesmart owners be aware. they are not earning their pay check !

Extremely friendly people at this location. Professional in all aspects of the rental process.

Friendly, helpful staff, very clean facility and great price. A+

Rafael was very helpful and courteous, clean,place would recommend anytime

Management exceeded my expectations... Clean and affordable...

Decent Storage.... but not the cheapest.