If I could give this location zero stars I would. Where do I even begin to start on the horrible experience I had at this location. I guess we can start with the overly nervous and fidgety manager Richard and my sales rep Mark. A few weeks ago I went to the store to try and change my plan. Prior to arrival I had 800 mbps which is required by my job and audited. I stated many times during this that my speed had to remain at 800 mbps or above as it is required for work. I was assured by both Richard and Mark that nothing had changed. I was told that my speed had remained the same the adding of a voice line was to make my bill cheaper and to not worry because it was a discount that paid for the phone line and was overall better for me. Fast forward to my audit today. I called Comcast to fix this they told me that in fact my speed had been reduced to 400 mbps and that my bill was $10 higher than if I would have just only had my 800 mbps speed alone. I was upset to learn that my speed had been reduced to 400mbps and there had been a voice line added to my account at no additional fee was actually costing me $10 plus taxes. I guess the reduction in cost overall initially masked this. I understand that this is also my fault for trusting them and not reading the contract I know I signed on the iPad that they handed me that was pre scrolled to only show the price and place I needed to sign. I would caution everyone that goes to this location to review their sells an make sure you know what signing up for as they are shady in their business practices.

Great staff and feel in this store. I was very happy with the service I received and they even recommended that I switch my mobile service. I will be coming back with my wife to make the switch. It seems a good deal and it saves me money

Kevin helped today with getting me a new phone. He was very nice and helpful and did a good job. The store is nice and clean too. I recommend this Xfinity store if you have their services.

Richard was a pleasure to be with with this morning. Took the time to explain every last question I asked which were many.

Good attention! Great customer service

Extremely slow. Do not go in there unless you have 1 hour to kill. Wanting to just drop off boxes. I am gong to call Comcast and have them pick it up. Tried to do this 2 times. Thank god I have moved away from Comcast.

I had a great experience at the Xfinity store in Coconut Creek. Both the manager, Richard, and his sales associate Charles took care of me. I got what I needed and then some. I didnt know Comcast did mobile service. I woould recommend this store to all Xfinity users.

Wow! Great service at this store. The staff is really attentive. Kudos to Xfinity

I went into this location with an issue with my service. Not only did they resolve the issue, but I did not know Comcast offered Mobile service. They use Verizons network. The sales person and the manager were extremely helpful. Everything was explained to me really well. I moved over my 3 lines from T-mobile and the service is great. This location is really good at what they do and the customer service was great.

100% recommend this store. Service is great and comfortable environment

Came in to add internet service to my existing service. Was given a crazy high price for 50mbps service ($76) because apparently I’m a customer since 2014, so there are no promotions. Once I got home, I checked everything on the app. The guy flat out lied to me. He added internet AND phone service, which I didn’t ask for and he said nothing about, while the internet service I actually asked for was $20 less per month. Clearly ripping off customers just to make an extra buck in commission.This is not a store run by Xfinity. This is a franchisee. Don’t go here! You are going to get ripped off! Go to a corporate store. The one in Pompano seems much more organized, professional and honest.

Amazing customer service very professional, friendly, and explains things well

Great service at this store. I am glad I came to this location

I went in for a simple upgrade from an Apple Iphone to a new 12 pro IPhone. I have another person on my account. The account service person did not connect the correct telephone number to the right person, they connected it to the other persons account. So after 1.5 hours at the store, we discovered that the second person on the accounts phone now could not take or send phone calls including text messages.So, instead of going to the store, we called customer service which after 1.5 hours, got it correct or so we thought.So the next morning, the second persons account now cannot send or dial phone calls, however, can receive calls. So, we went to the store this morning, and got it corrected. But, once we got home, the same issues were occurring whether we were going through WIFI or direct through cell service.So, back onto the call and another 1.5 hours investment, we got the phone to partially work, and now we are back to the store.The lack of training of the service personnel at the store is poor. If there is a store owner, the owner needs to get back into his store and properly train his people because his people are not adequately trained. The hands off approach is not working as we are coming out of this situation.All around just a cluster, but without adequate encouragement of more competition, what are we to do. I guess this is the new normal we here in Florida have come to expect.Oh, and after exhausting all avenues, we are to wait 48 - 72 hours, and I am supposed to be safe.

Everybody at the store was extremely helpful. Especially Robert who is the manager.

Waste of time as is to be expected with comcast. The cable boxes dont exist.

The costumes service it was very good helpfull and a nice person help me a lot

What a nice experience. I went to pick up my internet equipment and I spent 15 minutes in the store.Mr. Richard and his crew are doing a great job. I would recommend this store for all your xfinity inquiries.

I want to change my actual boxes for 2 basic boxes. The Spanish guy gave me wrong ones. (Big problem for me at home next day). Also his attitude towards me transmitted insatisfaction for whatever reason I didnt know never seen this person before.

I know the reviews for this store are bad but I must say, I had an amazing experience with Kevin. Kevin was very informative and patient, he even gave me a warm welcome to the store. He fixed my wifi for 3 different houses and made sure i got a laugh during such a stressful time, he even walked me out at the end. A definite gentleman I recommend him 100%.

I was told that in order to talk to a person about my account I would have to call Xfinity Customer Service. Good luck. I call 4 times over 2 weeks and not only was the hold time quoted as 50 minutes, I never got past 45 minutes without being disconnected. Xfinity has the worst customer service of any service I do business with.Again, they are the worst for customer service.

Lewis came out from his break to help me. He was very professional super helpful did an awesome job. you should come see him.

Visiting this store was the worst experience I have ever had at a business. I went in to discuss my options for service. The employees were very dismissive after 2 minutes and 1 who they said her name is Stephanie( don’t believe that’s her real name) was obnoxiously rude. As I was talking to the manager about the fact that they canceled my original order only to enter the same order and then tell me to call to schedule a tech appointment Stephanie kept talking over me and interrupting the conversation with the manager. She threw a pen in my direction. The managers eye opened wide as she did this. She then turned her back and said just get out of here. The manager said he would go back and address the issue. As I was at the door exiting she came back out and starting yapping at me. I simply left. Warning everyone stay away from this store. Manager who said his name was Richard has no control of what is going on and the staff does not care and is not there to provide service

My visit started out like many of the reviews below. I myself was ready to write a 1 star review. I visited the store after being instructed by the customer service over the phone to return my old equipment and pick up new router. The man who assisted me did not say hello, did not react to my greeting. He took the equipment and turned to the worker beside him and began to immediately complain about his job. He gave me the right equipment at what seemed like a painful transaction for him complete. Then took it away and gave me the wrong equipment. Plus a lot more he did wrong.I returned after spending an hour trying to connect the wrong equipment. Thankfully, to speak to the manager of the store. Explained the situation to him. Went through the recent steps of the previous worker. Fixed a slue of problems. He was kind and thoughtful and very apologetic for the service I received. He straightened everything out. I was squared away and my service was up and running in seconds once home. For this i would say hopefully this manager has regained control of his employees and is turning the place around.Sidenote: As i was wrapping up fixing everything with the manager. the worker was still there and hiding in the back. When customers showed up he returned to the front. Attention on the two of us the whole time. Walks up to the people grabs the equipment from them and immediately turns to his manager and says, I did nothing wrong, what is going on?. All i could do was laugh. Told the manager good luck and hope he is able to fix his problems.

The Billing statement is dated May 15,2020. My services are no longer available. However, Im still being charged considering it was supposed to be a thirty day trial period of course. It looks like I have been charged for the services since on the 14th of March, and that was the date of purchase. The return of the equipment and cancellation was processed on my behalf on April 09. In fact I was going through a divorce and suspicion of stolen identity by my roommate and his girlfriend. I absolutely am 100 percent assure that I never used this service, never installed service on a device, set up an account or opened the box containing the equipment

The gentleman at this store is extremely rude. Unfortunately I was not able to get his name. His picture is attached to this post. We arrived at this store 30min before closing, he had already locked the doors. When we asked him about it he simply turned us away. I then told him he was not being helpful and he became irate and confrontational. I will undoubtedly cancel my service with xfinity mobile due to his behavior. There are plenty of service options in the market. If xfinity allows themselves to be represented in this manner, I choose to simply move on.

Ive had some issues with Xfinity over the years, but no one in this store reflects those woes. The staff here genuinely empathize and bend over backwards when things go less than perfect. I encourage Coconut Creek residents who use Xfinity to go here. During the pandemic, they were careful and strict about enforcing safety rules but always professionally. Recommended.

Horrible service. Not helpful at all. Sent me to another store 30 minutes away to find out theu do not service my area either. How do you direct me to numerous stores that cannot give me the product. Wasted 40 minutes driving away from home in total then 30 minutes waiting inside. Poor attitude and just sent me on a wild goose chase. Not respectable at all

I hate writing bad reviews. I generally don’t do so unless the service received was so poor I feel it a civic duty to warn other customers and bring such issues to managements’ attention. This has been the case with the service I received at this particular Xfinity location, which I went to with my father who had broken his phone. During this visit, we were serviced by an employee named Sean who was either a) extremely incompetent in knowing what he was doing and/or lacking sufficient knowledge of services offered by Xfinity, or b) purposefully misleading in order to not help the customer but squeeze as much money out of them as possible. During this visit I informed Sean that my father had been in the hospital and rehab due to health complications and had broken his phone while there after dropping it. Sean informed us the phone was past the return date period and to get a new phone my father would have to pay off his old one and buy a new one. This was problematic as it would cost hundreds of dollars and my father does not have extensive financial resources at hand. Without being told of ANY other options we had available to us by the rep, we had to pay off the old phone to get a new one. Upon picking out a new phone, I told Sean it needs to be a cheap phone as finances are an issue with my Dad. He then showed us a phone that he said after a rebate would only cost about $6/month. Fast forward a month or so later and I noticed my Dad’s bill did not reflect what we were told by Sean, so I called the Xfinity Mobile Customer Service number. I was told that my Dad had actually been paying $11/month for phone insurance even on his other phone, which means he should have been able to have his previous phone replaced without having to buy a new one. I was also told the rebate we were told we were given was only for new Xfinity customers, not existing ones. My father has Parkinson’s and is on disability where every cent counts. I made this clear to Sean when we were there, however, his inferior knowledge and/or predatory salesmanship resulted in us spending hundreds of dollars that we did not need to spend. I don’t slight Xfinity as whole, for the most part I have had good experiences with their call center Customer Service. However, as the company employing this employee, I due hold them accountable. Hopefully, management at this location will rectify the manner in some way, either by better training their employees or enforcing some sort of reprimand. Regardless, if this review can help one person to not be taken advantage of the way my father was then that’s all that matters.

They lack efficiency and organization, employees are piss poor and slow to the point they have you waiting forever for such simple tasks. No reason it should take 15 minutes for a customer to receive a remote replacement and have everyone waiting hours in line while theyre distracted by the TV. I saw the supervisor watching the line from afar while smoking too. This store needs to get its life and highly efficient employees.

We were greeted by one person, the next one had lack of knowledge and the third person was difficult to understand and then we walked away. Definitely it was a waste time and we wanted to compare our ATT. Also ask about service and I got a tap dance

I’m not typically one to leave a review but today, I have to commend the short staffed team at this Xfinity store. The store was very busy for a Sunday and their systems were having trouble, some customers were actually asking the same question over and over. This caused a line to form and back up and customers were getting agitated. Something most people would get quickly frustrated with. But they remained professional/calm and bright, and were clearly going above and beyond for a store of customers that didn’t seem to be very understanding of the work they were doing or of the day they were having. Customer service, food service any kind of service...As someone who works in food service I more than empathize to workers who are treated this way and still do their best to give you a solid experience. They did in fact get everyone what they needed as fast as they could (despite what some other customers thought) with three employees in an internet store who’s internet ironically was down at the time. Shout out to Stephanie, Kevin, and Andrew. They know what they’re doing, if you need any help I recommend you do your business with them. Extremely informative, helpful and professional. Thanks for your help with my xfinity information and a great deal on a new phone! I don’t mind a little wait for good customer service. Thanks for the good experience.

The people that work here are clueless

They have a bad customer service, I went with my friend because he wanted to return his equipment and they didn’t want to accept it, then as soon as my friend left the store I witnessed the black guy followed him and was throwing the box to him in an aggressive way, they were rude.

Guy was very rude. Was upset cause it was time close and had a line . Told me that I needed to wait until he was finished with the two other people.

Worst company in the world, worst crooks in the world, look at your bill every month charge you for stuff you dont even order.

Alright there was so much wrong with my visit here at the Coconut Creek, FL location today on 8/10/2020. First off the employees were mostly wearing their masks under their noses or on their chins. I waited an hour in line with 4 people in front of me. With 4 or 5 employees present the wait was insane until you observed their behavior. They were frequently taking 10-20 minute trips to the back room and while they were there other employees would come out and tell waiting customers to give the employees not there bad reviews. I had previously called and asked about upgrading to a pre-order phone and was told to go to the store and they would set it up for me. When there they said they couldnt do that and to come back when the phone comes out. Im highly considering moving carriers after this interaction. Employees were unprofessional more often then not in their interactions with customers though I was sent away fast enough not to experience it. They would take equipment and slam it down on carts or counters or throw it into boxes.

Where do I begin... By far one of the worst customer service experiences Ive ever had. We went there to exchange our equipment which had been packaged with the wrong power cords (all 3 of them...) The staff were busy searching their social media. The sales person helping us (I dont know his name as he skipped all avenues of common politeness and didnt introduce himself or had a name tag, but was wearing a Jaican flag mask) was rude and condescending. His behavior was as if we were I terrupting him. When asked to make sure the replacement equipment had the correct cords he tossed the packages back at us and stared at his computer screen instead of offering assistance (BKA customer service...)If I could offer a negative star rating I would. Avoid this store and drive the extra miles to another store.

The customer service is outstanding!

I went to comcast office to make payment,location 4407 Lyons rd,coconut creek florida.I gave the agent $100 to paid $70 of my bill.He told me that he does not cash to give back change and i try to explain to him that they should have petty cash to give customer,suddenly starting to be very loud.The manager came was not able to calm down his associate.i am asking others to stay away from that store,agents are very rude and dont have no respect for customer.They dont have no sign of payment and dont know what to expect from that store,sometimes you bring cash and no change to give pack to customer or they dont accept credit or debit card.I urging customer to avoid that store and show them that we make their businness run and without us, their store will be close.Let show them that they need to show respect to customer

I was able to get another modem despite the long line. I been going through intermittent internet issues for the past 2 years.

Luis sevice so friendly and professional. i like here everything.

I went in with a cracked screen on my sons phone and was told that I would have to pay the full price of the phone forfeiting the credit which was originally applied to the phones price, then buy a new phone with no discount at all. So basically they were going to charge me about $800 for a cracked screen on a $450 dollar phone that was already a year old and that I had already made a years worth of payment for. Xfinity should have stayed out of the phone business, they obviously have no idea what they are doing. Please dont use Xfinity for phones, go to Verizon or Sprint where the people actually have some vague idea of what phones are worth and you can actually get them repaired if they break.

Worst Xfinity store Ive ever been to. Arrived at the store at 10:01 AM and according to their hours they open at 10:00AM, we waited in line for 25 mins before they let us in, not even the employees follow the safe social distance procedures. Instead of assisting customers who has been waiting in the hot sun outside, they chit chat amongst themselves more than they did any actual work.

Hi Xfinity store by Comcast br hows it going ? O Xfinity store is great and awesome 😊👍 with great 👌👍😀 service and awesome to do business with on top of that while you got a great group of people working with you you have a nice gentleman working with you his name is Nathan great guy to do business with okay got to go now hopefully to see you soon from Juan. Peace bye.

I went to return a equipment and I had a terrible customer service experience . The guy was very rude.

The wait was a little long but the service was great.

I went to return a box i was the only customer in the store. Cashier N

10 points for the young employee who help my neibors yesterday 4pm

Very friendly staff at Coconut Creek store!!!

The wait time with 4 employees behind the counter is ridiculous. I waited outside in the heat in line for about an hour even though the store was empty enough to allow more Customers inside. Once inside the store I waited about another hour before finally seeing a representative. It took me about 10-15 minutes to return some cable boxes for new ones. No reason why it should take so long a wait with 4 employees assisting Customers.

During the pandemic it’s easy for this store to be overwhelmed but they are trying their best.

This is hands down the absolute WORST store Ive been in. They dont follow their own POSTED guidelines. their customers are standing within 4 ft of each other and they werent wearing their masks. They gave us defective mismatched cable box kits. they were rude. when you ask for a phone number to speak to the store directly they will give it to you but tell you they never answer it.

Good service.

Store is very very slow and the customer service agents left much to be desired. Try to avoid this location.

No sense of urgency with a line outside the door!!!!!!

Fast and efficient service

Sales girl was great

Great experience and service!!

Efficient and helpful.

Great location!