Worse customer service ever !!The management team wasted so much time ...They dont have a phone. They have a phone.They dont know what they doing !!!They dont even know their own inventory.Have to wait 2 hours in order to get a new phone.They also played music so loud !Joshua was RUDE !NASTY !Terrible !!

The whole staff was cordial and polite. Jhon was able to assist me with getting my screen repaired promptly after checking in on short notice. Fernando was able to complete the repair for me while I waited. A stellar team that deserves all the kudos!! I had worked in retail for many years and the crew at this location is top notch!

The associates were attentive and friendly. My phone was fixed by the time I was quoted. I believe this is the only SoFlo repair center, so give them a call to check if your phone parts are in stock.

Came in to get an upgraded phone for my son. We worked with Anthony. He did an amazing job, very friendly and excellent customer service all around. Manager Curtis was also amazing and they both helped us a lot!! And Curtis had nice shoes!!Great job!! Highly recommend!

Big empty store. No inventory. Takes 15 minutes to see if phone is in stock. Associates have little knowledge of what theyre selling. Going to buy online.

Emily took care of me, terrible customer service. I went in there to try and fix a small WiFi problem, and she refused to help or offer any kind of advice basically just told me I was screwed!! Then I shared my experience dealing with T-mobile customer service the day prior because I was trying to upgrade my plan. She denied everything I said, very quick to say NO before I could even get my sentence out!! I’ve been with Sprint for 15 years and never had a experience like I did! So I walked out with my phones, just disappointed! I hope she can learn something from this review, I never like to put anyone down like this but this experience was terrible!!

This store closing permanently soon another is near there

Went in had an employee come to me and say let me put your name on the list well have someone right with you. Almost an hour later still waiting and I see more people walking in getting told the same lie. Whats your name ok well be right with you. Lol I laughed and walked out. Aint no one gonna be right with you it will be about an hour

I desperately went to Sprint store in Coconut Creek to get a new phone. I originally had gotten a phone directly from the Apple store instead of Sprint. What a mistake I made. It has been a nightmare with the Apple store. They have the worse custom service and I been without a phone for weeks and no replacement.Well the SPRINT employees at this Coconut Creek Store made my day. The customer service was Outstanding. I was acknowledged immediately upon walking into the store. Within minutes I was service immediately. These employees (Curtis, Dennis, Darnell and Shantell) help me with my new phones for mom and me without any stress. Everything was explained to me in detail and I left the store very happy and satisfied. Sprint employees really know how to take care of their clients. I love Sprint and now this is my favorite store. Thank you Dennis for your help.

Great store...with great service

For me it’s about customer service. Many times places like Sprint and other cell phone providers have allocated important steps that the store could take on their own to third party providers and used to be able to handle without the red tape. For instance, insurance companies that take care of the details between Sprint and the customer when a minor or major repair is needed. This leaves customers upset with the repair center when they are at the mercy of the word from the third party assuming its the repair service station— it’s not. My screen needed to be repaired and Tony and Anthony were wonderful. Thank you to both Tony and Anthony for making sure my phone was replaced with a loaner while they fixed some screen issues that came from a refurbishment Sprint now supplies customers with. All and all, customer service wise I give this store 5 stars. Sprint on the other hand, 2-3. Give these men a raise, I say it every time when it comes to hospitality and customer service. I have been a customer of Sprint 8 years. Today with the repair center I was reminded why. Thank you guys!

I have been using this location for a number of years now and Dennis is always amazing!!! I have multiple devices and he is always so great to work with! Dennis always takes the time to help me and believe me I am not so easy to work with at times. I cannot say enough good things about this location and dealing with Dennis is always a smooth and painless process!! If you are looking for grest customer service this is the location to use. Thanks again Dennis!

By far the worst place to go. Made an appointment 3 days prior to coming to the store for tech support. Got to the store 20 minutes ahead of said time and was told we had to wait for a ticket. 30 minutes into the actual appointment and still no help now ticket. Walked to the front desk in was told I need to wait. Mind you the appointment is only 30 minutes long to begin with. And to make it worst they have 4 techs sitting at the desk eating talking and laughing. Will never again come here and will do business else where. Use to be an OK store but I be dam if I waste my whole day here.

Manoel was nice

Worst customer service ever! Sprint has went downhill since merging with T mobile!

Very helpful only store to go to.

Excellent place, optimal attention and service

Not as expected. visit the location on Hillsboro and powerline.

I went to this location on 09/28/20 after being told they had the correct color screen for my phone to then find out they didnt. I was disrespected and treated like a delinquent by the current store manager after I asked for help. He kept on talking over me and since I had to raise my voice, he then resorted to threaten to kick me out because he is the store manager and theres nothing they can do. I could think of a million other ways this issue could have been handled, but instead of contacting Sprint, he resorted to calling them a 3rd party and just being over all disgusting. He didnt want to let me stay in the store while I was on hold with Sprint and stood next to me like I was some kind of dog. I have never been treated like this and this is why I would never give my business nor recommend T-mobile to anyone.

Employee needs to work on Customer service skills.

Took my daughter here 3 times today only to bring in a broken cell and they were offering an upgrade with 0 down. SCAM! Every time the price changed and they needed more money for ridiculous fee charges. She took on a contract and has to fulfill and the service is so poor. I have Metro and pay half of what she does and I have great cell service. These guys just want to up sell and they don’t care about customers at all.

Marco was a very excellent help to me and my family. He was patient with us and explained everything to great detail. I definitely recommend him if help is needed. He also helped us out with amazing deals that was right for our budget. He was very honest for not taking a tip since he wasn’t allowed to but he definitely deserves it. 10/10 recommend Marco!! He should be promoted or have a raise since his customer service was greatly appreciated. Thank u Marco and Sprint for a pleasant visit!!

Manager Ericks attention, what bad attention on his part, we came from another store to pick up the very disparaging phone. Steve thank you for your attention and collaboration for we achieved the whole process.

The repair department at this location absolutely the best. Ive had issues with my phone (due to my error) and Anthony has always gone above and beyond in helping me. Its great to see a familiar face when I need to go in. Wonderful client experience and service. Thank yoi Anthony!!!!

I was about to hit the road have stayed in my phone just would not charge. I stopped at the Sprint Center and the team here was able to figure out what was wrong with my device. Turns out that I had a lot of dust particles stuck in the charging port. Great job guys thank you so much I was able to hit the road that very hour and my phone charges beautifully.

Ive been going to a different location for years and just found this store. Had a problem with my device and received EXCELLENT service. Jewel was able to help us save a ton on our monthly bill by modifying our plan and Cruz went above and beyond to make sure I got my device working. The management should be very proud, thank you for outstanding service.

In more than 20 years of dealing with sprint. I have to say this has been one of the best stories Ive ever been in they repaired my situation as fast as possible they were all super nice and very respectful Im more than happy with the service I received and so glad I had insurance and was able to fix my issue in a timely manner everyone at the store was amazingly nice that is a good sign actually going to see why might they would Sprint even longer now

Met with an employee named Ginelle today who assisted me with a worn charging port for my S6 Edge. After some checking she also advised me that my screen had image burn, she would order both parts needed, and the repair was no cost through my insurance. She even offered a discount on another item i was interested in. Though i didnt take her offer, the fact that she offered due to me waiting a bit to be helped didnt go unnoticed as a customer. Great service experience.

Terrible service. I called for iphone repair and was placed on hold and hung up on . Every time i call the reps are rude as hell and hangs up the phone . TERRIBLE SERVICE 0 CUSTOMER SATISFACTION because they did not help nor try to help resolve my issue. Do not waste your time with this ghetto location

Great customer service. Everyone is helpful knowledgeable and very kind. Dave is awesome!

This stores tech and service repair department has some of the worst customer service I have ever seen. The few times I have gone in for help with my phone Brian, and either Anthony or Antonio, seem annoyed to have to help you and do their job (they never smile or greet you, or even ask how can I help you). Ive gone in twice in the last month about the same problem. When trying to explain for the second time about the problem I was having, I was told I had water damage to my phone (phone has never been dropped in any liquid). I explained that the phone had never been dropped in water (told them this the last time I was in), but one of them basically called me a liar, wouldnt listen to about what had been happening with the phone. He embarrassed me, and clearly made up his opinion about what was wrong with my phone, even though I had been in a month earlier with the same issue. Then he tried telling me there was nothing wrong with one of the original problem that was diagnosed the last time I was there. The last time I was there they told me the wireless port charger was broken, and even looked it up to see if they could order the parts, but that Sprint didnt have the parts- so they sent me to Best Buy. But Im the liar, right? They are not friendly, not helpful, and patronizing. If I behaved like this with people that I worked with, I wouldnt have a job. Well see what happens when I report the information to the corporate office, but now Im going to have to go out of my way to drive to another store, where hopefully the customer service is better. Thanks, Sprint- from a 20 year customer.

Terrible company when we signed up they said that if we turned in our old phones they would pay off the other contract of the phone carriers that we were leaving turned out to be a bunch of lies we turned in our phones it’s been over a year now and we haven’t gotten our money. We had to pay off our old carrier ourself and when we complain they never do anything about it. Do yourself a favor and do not go to this store they are a bunch of liars and terrible people to do business with.

I used the store to repair my Samsung S8 and they had it done in just over an hour for a very reasonable price (with insurance). Staff was friendly and polite and very accommodating. I will definitely return for any further fixes.

Went there on a Tuesday afternoon and even though there were only 2 customers ahead of me I had to wait 40 minutes to even be acknowledged. Turned out they didn’t even have what I came in there for so if one of the employees bothered to ask what I was there for I could have been in and out. The 2 people who were there also seemed upset with the service they were receiving. I do not recommend this store or sprint in general.

I was told by their customer care to go to the location because they messed up when I initially signed up with sprint. I get to the store and while I am waiting an associate asks the people in the store what they’re waiting for. Even though I was there first they helped the person who came n after me because he wanted to upgrade and I was just there about a billing issue. They just care about the sales, not the customer.

Went in for the $49 screen fix theyre doing and couldnt be any happier! Quick service and friendly staff! Thank you!!

A was fortunate to have a great salesperson Daron Moses. He was knowledgeable and very patient. I recommend if you visit the Coconut Creek, Florida to ask for Daron. Although I am sure any there will also be as superb as Daron.

Very poor service.

I added a new line today and Marco assisted me. Marco was extremely professional and went above and beyond to get me the best deal possible. Great and fast service. Ask for Marco

Peter was instrumental in helping me with an issue regarding an exchange. Have purchased many phones over many years and many lines through this store. Have had my best Sprint experiences with this store as opposed to calling customer service or visiting another store. Highly recommended to others.

The worse customer service, they should provide customer service training. My phone was water damage automatically you need to change your phone. I don’t have a lease now I owned my phone. The customer service representative ask me why you have 256 GB ? Like really who cares if I need all that memory horrible customer service. I took my phone to a repair store 30 minutes after my phone was fixed with no problem. Please don’t go here if you need to repair your phone they just want to do a sale for no reason. Horrible horrible customer service.Customer Gloria I been with sprint for years and trust me I’m about to take my service some place else. They don’t service a start - start negative 👎

Staff is great! You do have to wait a while but they are very friendly, knowledgeable and helpful.

I came to the sprint store for an upgrade on one phone and a repair on another! I have to say that this store exceeded my expectations! Marco was amazing!!! He is the Marco to my Polo! He was courteous, kind and had an amazing personality!Anthony in repairs was also amazing. He was able to fix my phone. Everyone is welcoming and have smiles on their face! I will be back!!!! I would refer them to EVERYONE!!!

My second purchase in a year at this location. Great staff, great service both times. Will go back again!

Xavier was super helpful and very knowledgeable about the phones I was asking about. I am very happy with the new phone I have and will be going to this store in the future when it’s time for another upgrade!! Thank you sprint!

0 star! Worst options, rates and service

Top Notch service! Very caring person assisting Us - Janelle. Great experience.

Everyone was extremely helpful and patient, as they explained our options and we asked many questions. We are very happy.

Ask for Tevin... hes great and goes the extra mile! Repair dept is also great and very efficient!

Best technician ever helped me beyond expectations

My date download speed is of 0.59 Mbps. I called for assistance, they made me do the same thing 5 times with NO results, I was past on to technical support who said that 4 towers around me are down but mine is working so that finally said they have NO idea and they will call me back within 72 HS. Great company! I see you have great concern for your client

Awesome people are great customer service and repair technicians

The Sprint located at the NE corner of 441 and Wiles rd. Is the only local Sprint repair store. What that meant for me today was after i explained the device randomly shuts down, the clerk looked at my phone that is clearly in excellent condition and offered me an upgrade. No attempt to plug into the device to check the firmware or software. No help at all.

Lousy service on sales side and tech side they just want sales and commission and tech side rude and ignore you even with an appoinmet . Sprint 800 numver the same and screwd up my phone .

Sales rep Marco was outstanding and provided great service as well as proper info on upgrade and accessories since my account was fairly complicated. Go see this guy, he knows what he’s doing! Thanks, Marco.

Marcus and the young lady were GREAT !!! Customer service was impeccable. So was the two guys on the other side.. The techs thanks again for the Great service

Great store. Amazing tech dept.

Veryy Good And Reliable..!!

Gret experience and great customer service everytime I go.

Fast service. Great customer service as well

I came in because my bill with ATT was ridiculously high for what I had with them and the rep plus the manager where able to give me same 3 lines I had with ATT with 3 brand new Galaxy S6 phones, 3 LG tablets and $600 worth of accessories for the I was paying before!!!The customer service at this location is top notch, everyone was working with a purpose, the look and feel of the store was great (music was playing for the customers, not the regular retail music) and Cody, the rep and Hans and Matt the managers whom jumped in from time to time into the transaction were also amazing.I would highly recommend anyone to visit this store, as I already have to my friends and family.

Anthony was very helpful and does a great job repairing phone.

If hell had a sprint store...This is it! I have never received a solution to any problem i have ever had sprint related going into this store for 6 years. The fact that you are treated like an animal from a millennial that hasnt graduated HS yet is incredible. You walk into this place and its like the purge meets save the last dance. The music is pumping so loud and the ADHD employees float around you like you are filth of the earth. I dare you to ask a question about your plan, or cell phone.If you are tricked into going into this store turn around and run.. These monsters are not here to help you, they are only there to hate you and spit at you. one day when they close this place down I will light a fire on its sidewalk and voodo pray this evil out of the world.

Great experience! Very knowledgeable technicians and quick repair!

They pretended they did not sell Sprint nano sim cards just because they did not want to fool with transferring the data from my old phone to a new one I purchased elsewhere---I would have happily paid for the service. Had to go to a different Sprint store to get service. GO TO A DIFFERENT LOCATION IF POSSIBLE.

BEWARE OF THIS LOCATION!! This is the first time I have ever taken the time to post a review; and, in the past, I have been skeptical of anyone leaving such a poor review as I am leaving at this time. However, I would be remiss if I did not warn other people of the unethical practices used by the salespeople at this store, which was ultimately condoned by management when it was brought to their attention. Briefly, when recently trading in three of our phones for the newer Iphone XR model, we were advised by our salesman that since we had a $200 credit on each of our lines, we were eligible to choose from certain merchandise in the store such as speakers, air pods, etc., and additionally, if we signed up for auto pay, we could also get a deal on an Ipad which would only be $4/month. As all of this seemed too good to be true, we thoroughly questioned the salesman, multiple times, as to the details of these deals and each time he repeated the same details of the deal and how it is billed, confirming each time that we would NOT BE CHARGED a monthly line charge for the ipad, ONLY THE $4, and that ultimately our monthly bill would only increase approximately $29 each month, so how could we say no to this offer. Well, the reality is that his explanation of how these deals were billed were blatant, intentional lies which caused our bill to increase by $200 per month, so we now have a monthly bill of over $400/month! We went directly back to the store upon receiving the bill and management said there was nothing they would do, essentially condoning the tactics used by the salesman to up-sell using lies and misrepresentation to generate his commission, regardless of the financial hardship that it brought upon us . We were very upfront with our salesman that day, advising him that we could not budget in a more expensive monthly cell phone bill than we currently had and he still knowingly intentionally mislead us. PLEASE BEWARE OF THIS SPRINT LOCATION--THERE ARE MANY OTHERS NEARBY TO GO TO INSTEAD.

Dennis is the best rep ever he treated me and my sisters very well and hes well mannered . He took very good care of us

After getting the runaround on the phone with Sprint I finally went into the store to solve the problem. Cody B. was awesome and it fixed everything. First time that buying a phone wasnt as painful as buying a car.

I have been here a few times, never has an issue, staff was knowledge and courteous..I switched from Verizon and brought my own phone...a Motorola Moto X Pure and they transferred everything smoothly with no problems.

Was in last Monday for a upgrade for my wife phone and Tevin took great care of us excellent service. I will return for my phone upgrade in a few weeks.

Great service and the tech really explained the things to me.

Always great customer service. Very professional

Sprint excellent 5 G network

Sales people seemly under a lot of pressure to focus on sales and it shows, customer service sacrificed in favor of sales. They tried to ring up a $100 bluetooth speaker, and a screen protector without my permission when I explicitly explained to them I am a informed shopper (this is a easy sale, I know exactly what I want). I have been in the phone business, I only want a phone, and a case ( guaranteed commission). They continued to put sales first, people second and ganged up on me pushing products I thought I made clear the first several attempts I was not interested in. Not consistent with sprint culture I hope! This made for a very frustrating, unnecessary, and uncomfortable shopping experience. This definitely was not consistent with my shopping experience with sprint in the past.I dont want to be completely negative on my review so I will add the store was well maintained, and some of the staff were polite and professional while some others... Delusional. I would have submitted a review to corporate but Im sure they must be the ones pressuring them into these bad habits in the first place. 😥

The manager there took care of our issues better then any other sprint place ive been to

Tony was awesome ..fixed my phone

My favorite sprint store to go to. The people that work there are always very helpful. Only downside is there is always a wait .

I had decent assistance in the store when my phone was ordered to be replaced. Now I have been trying to check on the order and have spent over 4 hours on hold attempting to get a status update....terrible!

Theres a reason this store has such high turnover. Customer service is hit or miss depending on who youre lucky to get assigned to.

I gave one star because 0 is not an option, the majority of the people in these store are beyond rude, they do not know what theyre doing always asking you to contact sprint directly because they cant do anything for you, whats the point of going to the store? They messed up my account so bad that it took 5 months and a bunch of overpaying to sprint for them to noticed that the store messed up my account on purpose because I got into it with their acting supervisor for using foul language with me. Dont go to this store use the one in Atlantic Blvd instead where they treat people like humans and the customer is right. The worse part is that this is a corporate store and sometimes you will find yourself force to go here.

Was sent to this store to replace sims in 3 of my phones. According to Sprint Cust. Care, sims are given to customers at NO CHARGE. Sprint will actually overnight you a sim for free. This store tried to charge me $40 for each sim! (which BTW, are $10 at any BestBuy) I demanded to speak with the Manager who confirmed they charge $40 per sim. I relayed this to Sprint who now has an ongoing investigation-because they are NOT allowed to charge customers. Sprint stated this store has had several complains filed against them. STAY AWAY!!

Employees are rude and give false information. It seems like they dont want to help anyone and give false information just to get you out of the store. They tell you you have to call or go online for things they can handle in the store.

I called to speak to speak with the tech and was placed on hold for 15 minutes. Not once was there a pickup to say sorry for the wait, the tech is busy, i was just placed on hold and forgotten. Called the next sprint location in deerfield and my questiom was answered so Ill be heading to that location for my troubleshooting issues.

Great customer service..thanks Brian

Matt gave me great service. Great Sprint store.

Went in for service issue. Very helpful, courteous store manager, very knowledgeable and answered all questions.

It too pricey but pretty good

The chamber of commerce warns you never to shop at this store. They are rude and unprofessional and the manager Janelle Martin hides in back so he does not have to deal with customers. They sold me a defective speaker and would not exchange it even though we have been with Sprint for 15 years and have 5 phones on our account. Told me to call the manufacturer when I just bought it from them. Avoid this store.

Lost my Bixby and Facebook, extremely out of touch, upsetting!!!..

Service for me very nice tkx...

Came in to pre-order Note7 on an upgrade... I was helped by the Manager. Complete joke. Was rude, on and off his phone texting while helping me... Rude to the point where Id be talking to him and would have to repeat myself because he was too distracted from texting on his phone.Then when I did have his attention he seemed very disinterested in helping me. I didnt have a straight forward easy upgrade due to having flip flopped my upgrade with another line on the account and due to the fact that when I do upgrade I have to turn in my phone because its on lease. Given I was trying to pre-order the Note7 he said I had to turn my phone in that day and go without a phone till the release date. This did not seem right at all and I repeatedly asked him (the manager) to verify with someone higher up that this was in fact the case if I wanted to pre-order. He never did. Just flat out told me I cant pre-order AND keep my current phone until the release date, where I would THEN turn it in, in exchange for the new one.Frustrated, I left and went to the Sprint Store, on University, in The Walk strip mall. Immediately I was greeted and helped. Explained what I wanted to do, and explained my not so easy upgrade. They said said they could absolutely do that. It took awhile time wise because it definitely wasnt an easy straight forward upgrade, but that wasnt their fault. They even stayed late to help finalize everything. So in the end... I pre-ordered the Galaxy Note7, get to keep my phone until I pick it up, and left COMPLETELY SATISFIED at the other store.Dont go to this location, they are very lazy, disinterested in helping (especially the MANAGER), and rude. Save yourself time and energy and go to the Sprint Store in Coral Springs on University in The Walk strip mall.

Good service today thank you

I have never been treated so rudely by a customer service representive. The conversation began politely until the rep who claimed to be a manager realized that I was unhappy with Sprint as a whole. Instead of trying to help change my experiance the rep became frustrated and dismissive. I suggest using a different Sprint location.

I registered and was next and found my name as 4th and last. No organization. And they dont care.

Was thinking about switching over from t mobile but went in was not greeted and waited for a while and was never helped

Great place!!The employees are super!

Very Rude customer service agents especially the tech who was a short indian woman. She laughed at me when i told her that my phone was not working properly and refused to believe me. I am going tosever my service even if it means that i have to pay off the phone.

It was the Best !!!!! Tony is best tec you have

Slow service, waited in line for 1 1/2 hours. Meanwhile one guy was walking around doing nothing. The people in front of us also waited for an hour after their appointment time. Time is money. Daron is the only one worth talking to...

The waiting time is unbelievable. Waited an hour and a half only for them to tell me they weren’t taking any more phone repairs.