When I go to Best Buy I am normally in the market to buy something. Without fail I end up leaving because there is no staff available to answer my questions. I really not interested in being greeted at the front entrance. Best But wake up !!! Your bottom line will look better if you hire more knowable people to sell your products than saving on employee costs.

BEWARE!!!! Do NOT buy Amazon Products from Best Buy or anyone other than Amazon....There is ONLY a 3 month Warranty on ANY Amazon Product bought from stores like Best Buy.Best Buy will tell you there is a 1 year Warranty on the Amazon Products....IT IS NOT TRUE!!! When you buy from Best Buy and NOT Amazon it is only a 3 month Warranty. If I bought the Amazon Product from Amazon there would of been a 1 year warranty....I found out the hard way.... I have the receipt from Best Buy, the emails from Amazon, I have Witnesses who were with me when I first bought the product when I was informed about the 1 year warranty from Amazon..... AND Witnesses were with me when I went back today to Best Buy to see about the warranty. Oh well, what do I know, Im just a Senior Citizen who trusted and shouldnt of.

This is the second issue Ive had with my alarm that was installed at Best Buy. I was driving and these wires just randomly fell from under the dash on the drivers side. This is poor installation.

I wasnt happy I had to wait for them to find a table they said they had 3 in stock. At the end of it all I just bought one online and now Im waiting for it to be shipped. Customer service was nice but the time it took was a bit to long.

Thanks to Andrew my Best Buy TV experience has been exceptional. He went above and beyond to make sure I got the perfect TV for me. He even knew where to help me find the answers I needed in adjusting my settings for optimal viewing experience. Thank you.

Online order is easy to use. My order was ready within the hour, about 20/30 minutes from the time of my purchase. Curbside service was fast and friendly! Thanks to the gentleman (sorry dont remember his name) that brought out our product!!

Great service with the Pick Up spots, right in front of the store. The 5 minute countdown was good to see on the check in screen. They seem to have a good system down. The attendant was a nice your man

Very nice staff. Organized and clean.

Went here to by a laptop for school after a negative experience at the other Best Buy. Service was super friendly and very helpful. Rebecca was able to answer all my questions without any problems, made me feel comfortable I was purchasing the right laptop for my needs and went above and beyond in her customer service. Ive been going to this Best Buy for about 16 years and have never been disappointed, I only went to the other one because it was closer to my work and I will never do that again. I highly recommend this Best Buy for your electronic needs.

Bought a new phone here. I was very happy with The staff. Everything was clearly explained and they Helped with every aspect of setting up the phone. As a side note... the Young lady who helped us. (I think her name was Renee?) Noticed that an elderly woman with a cane was standing and waiting. She Excused herself from helping us to get the Elderly woman a chair and then quickly came back and Continued helping us.🙂👍

Its a Best Buy. Friendly and helpful, my trip was definitely quicker. Thanks.

I like Best Buy. Simple! They have what you need. The staff do their jobs. Prices are what you would expect. Good return policy. I recommend

Bought a new refrigerator and the employee helping us in that department was outstanding. We had to go home and think about it first and check other areas but due to the employee and his friendliness and knowledge we went with Best Buy

The Clovis Best Buy location is pretty solid! I was looking for a very specific EKG monitor and they had it right there sitting on the shelf. Also, I purchased a laptop because the hard drive on my old one crashed and their Geek Squad was able to help me transfer all of my data to my new laptop. I will say it seemed a bit understaffed, probably due to COVID, as I had to wait nearly 30 minutes before an associate was available to assist me with my purchase. This was a bit frustrating considering I had made all of my selections in 2 minutes.

Walked in 3 minutes before closing, got the two things i needed they patiently helped me out with finding a microwave and pretty decent telescope.

Great store. friendly staff. however. I was trying to find my mother a new phone but apparently they don’t sell the razor flip phones anymore. I politely told them that they have lost my business and that dinner would NOT be waiting for them when they got home. Turns out that my son didn’t appreciate me embarrassing him in front of his crush who works there. I love Best Buy but I do not think it’s in my sons best interest to invite me to work anymore.

First time being on Best Buy. Got the computer I wanted. Everything was perfect.

Got speaker cable and my new TV. Great price - in and out quickly.

I had a screen saver put on my phone love the Geek Squad!

I purchase an item on 6/22 and was told it would ship to the store by 6/29. Well, I have yet to get the item I purchased and it is now 7/6. I tried calling this store on 7/5 but the recording said they were not taking calls. I tried calling again today 7/6 but again, not accepting calls. No email update about the product/item ordered, no text, nothing. I am not a Best Buy fan to begin with but my options are limited here in the Fresno/Clovis area. After I get the item I purchased or even a refund at this point, I will NOT step foot in this place ever again. Its bad enough that when you do go into the store to shop NO ONE is ever around to assist you.

They were Very helpful although everything is like out of stock because the pandemic still good service

Always the best and professional service at this best buy. Have had truly the most excellent experience every time I shop here.

Super nice! Very helpful! I got help to order a laptop for my son and the customer service guy was very professional and helpful. When we went to pick up, they had it ready to go when we got there. Very happy.

A very clean and organized best buy! Ive never been to this best buy, but I but compared to the one where I love it is very nice. The customer service was great there seemed to be enty if employees around to help me out I never once felt at a lack of assistance. I went to get my pick up order and it was ready in such short time. Another great best buy if you have not been to this one yet give it a try and you wont be let down 👍🏽

Terrible customer service, very little awareness of customers needing assistance

My go to store for all my tech needs for last couple of years. Prices are always matching or cheaper then most online retailers. Havent had the need to look else where. Great membership rewards and customer service.

Stop to ck prices on t.v. customers service is great!

I waited around for 10 minutes after I asked them for help, everyone was grouped around the door doing goodness knows what. I went in to buy a dyson air filter, I had questions that I hoped someone could help me with but no one ever came to help me. So I left and went to the best buy on blackstone. The other best buy helped me without a problem.

I love this best buy. Always helpful!

New headset works great! Thanks to my in store sales rep suggestion!

Customer service was awesome. They had Leah assist me with all our questions and concerns. Was looking for a 85 inch samsung but wasnt in stock. Ill be back when it is.

So super friendly. The had what I wanted for a good price. Sales staff went above and beyond

Great experience, very helpful employees and fast service.

Chromecast with Google TV comes in THREE colors (white, pink, and blue). However, Best Buy store had just ONE color. Call before you go and ask about their available options.

Geek Squad is very nice and helpful! They have been great and highly recommend them for electronic needs. Got a sounds system install and sounds amazing.

Staff here are very professional, they are happy to help. Tidy and neat environment, they stock a lot of items. Busy store, waiting times are short even at busy time.

I needed some stereo parts and the techs there were great. They provided some great tips and guided me to the right parts I needed.

Customer service was terrible. Staff walked by me several times ignoring my attempts to get their attention. When I was finally helped, I had to prompt them to take my rewards # and then after I left realized I wasnt offered a protection plan for my earbuds as I had intended to get. I will probably return my purchase and go to Amazon or another electronics store.

Great friendly helpful response team.

My experience here at this particular Best Buy was Excellent! Jordan was very professional and so incredibly helpful. He went the extra mile. Not only did he help me with an order to be shipped to my home, he also took the time to help me with my phone which was very slow and is now so much faster. Thank you Jordon for your kindness. I appreciate your service.

Very helpful and friendly staff. Store was well organized and clean, this will definitely be my go to Best Buy store!

Brought in two computers to have work done.It was finished in two days. Always have had positive experience with Best Buy.

Great employees and easy to find someone willing to help! Worth your time to shop here, especially if you are shopping for laptops, printers or television. I have purchased multiple products and am very satisfied.

I received very good service and I will definitely shop there again.

Feels like Im at home depot. Their are people working there, nobody helps you.

Very nice location, they didnt have what Ivwas looking for in stock but the associate in the Moniyor department was a huge help.

While shopping associates always take time to ask if I need help looking for something. Good customer service will always get return customers. Thank you.

I sat down in the demo room and was so blown away by the sound and picture quality I bought everything including the couch!

Horrible no help available after checkin waited 30mins then left.2 hours later still no text from bestbuy...LOL Ordered online took 5mins lol

Good place they just dont gave enough help on the floor to assist customers.

They arr rude bad coustmer serives

Was shocked that they had exactly what I needed...was a little pricey but totally worth it.

Had an appointment all the way in Clovis (I live in Visalia) I called to see if they do a certain service before I had to drive 50 minutes. Rude employee answered & had me on hold to get the answer to my question, returned and still had no idea. Said “I’m telling you just to come in to see if they’ll do it” then hung up. Called Visalia and right away she told me they do do the service I need. They need better customer training

I needed a new laptop and Raymond the sales clerk went way beyond what I expected to get me the out of stock model I wanted. Im traveling to Hawaii soon and he found the model there so I purchased it and my son will pick it up for me. It will be there waiting for me. Raymond made the whole transaction easy.

Good experience, not too happy with my product. Headphones messing features that my $5.00 headphones 😑 had and they hurt my ears like mad.

Is very good have everything you need

Richard (manager) should be commended for his superior customer service and his ability to get stuff done! Best Buys online and phone customer service is HORRENDOUS, and every time Ive had an issue, Richard takes care of it. Best Buy, PLEASE listen to your customers and your in-store employees and find a better way to provide service to your customers online and via phone and please recognize those that are doing a great job!

This is our go to store! Way better than Fresno!!

Just bought a Surface and staff was very knowledgeable and friendly! Geek Squad did a wonderful job of setting up as well.

I was just at the Best Buy on Herndon Ave. In Clovis.I walked back to the TV’s because I want a new one.Looking at them for 20+ minutes and passed 3 at the desk in the back, not one said a thing to me. Then I stood at the TVs looking and 3 different associates walked up to the door to the storage or back room, but not one stopped to say hi or can I help? I walked up to the front looking for someone and I saw 5-6 associates standing at the desk talking to each other with a store full of customers! Then as I took a picture of them I was approached by someone! This is unacceptable in every way for a electronics store!!I will go buy my electronics somewhere else!!

Doubled charged me for a printer after claiming the initial order was voided. Called customer support and have been redirected & transferred 4 times.Very frustrating to have to deal with an organization that doesnt help customers deal with their problems that is completely not a fault of their own.Extremely disappointing

Excellent place 2 buy electronics...👍👍👍

🤢. I needed to look for a printer for home. In the printer area they had one sales person. After waiting for 15 minutes (she was helping another customer) I asked at the front desk if there was someone to help me...he said I would have to sign up for the next assistance person! Forget that..I walked....

Felt like they were just watching me. And I have a pocket full of cash. Probly more then there registers!

Amazing staff always happy to shop at this best buy

Understaffed but we got lucky and got a gentleman to help us he was spectacular thank you!

Store manager is a Seahawk fan, so it is automatically at least a four star rating from me, but seriously the store is clean and the employees are very nice. Sale prices are really good here too.

Great place to shop. Bought S21-Ultra. They did all the work. Ive bought thousands of dollars worth of merchandise from Samsung through Best Buy and have yet to have anything go wrong.

Nice store, not always someone around to help. Once some employee is there to help you, you can get what you need.

Ok place to buy a bite expensive.

This place has horrible customer service. People are going to shop at Best Buy regardless of a bad review. My advice is to do your own research before going in. Their staff isn’t very knowledgeable.

Awesome store to go to!

They were very helpful. Ordering a laptop made easy. Were able to answer my questions. Would highly recommend.

Awesome great help great team geek squad big help as well

They need a relaxer slot machines for people have more time to play with them

No help, you cant give your money away in this store

Its really easy to find everything at this location, experience was good, only downside is I had to wait a minute for assistance

Cant say that this place isnt too bad, the most recent reviews seem to be mainly about the customer service of the employees here. I can gladly say I guess something has changed! Ive been approached in every department I visited today, which is awesome. The employees that helped me out today were in the appliance and mobile department. Other than that, AP was very welcoming.Other than the employees itself, the products in the store seem very limited, possibly due to store size. I was able to find what I needed and got out in under 15-20 minutes. Visited on a Wednesday morning, so it wasnt so packed nor were there any lines.Good experience at this location, keep it up guys!

Although it is hard to find help at Best Buy, especially during the pandemic, the associate who helped me was extremely knowledgeable and accommodating!

If I could rate them on how bad they are it be 5 stars

Geek Squad at Clovis Best Buy quickly figured out what was going on with my tablet and how to fix it myself if happened again.

A good place to see electronics and get advice. Not what I needed today though.

The guy who worked in the mac section was amazing and really funny

Update to my review below. I spoke with a supervisor in home theatre and he scheduled a new TV to be delivered. Well they delivered it yesterday and when I opened it up to set it up the screen is shattered. And no luck getting anyone at the store on the phone yet again. The box also had a huge cut in it. I should have checked the box but I was in the middle of working so I just let them drop it off and go.I only put 1 star because I had no choice to put one. But I would personally give a zero!I purchased a 55 smart TV on 2/11/21 which I had good customer service. On 2/21/21 the tv would not shut off then later when I tried to turn it back on it would not go on. We had to unplug it and then it turned back on. So I called to report this since I got the warranty. I spoke with a gentleman who stated I am within my 15 days to return it. He offered for them to come out to my house to swap them out. But then went onto to tell they do not have it in stock and I need to purchase a different one but they only have ones that cost more. I declined that. He then offered to speak with his manager to see if they can transfer one from Bakersfield and swap it out when that arrived. He would have a manager call me back with an answer. I never got a call back. I called again on Tuesday spoke with Anna who stated she wrote my issue down and a manager would return my call. I still have not gotten a call back. So I called back today and spoke with Breann who refused me to speak with a manager and said she would email the general manager, store manager, and assistant manager to return my call by the end of day today or tomorrow morning. I asked for the managers names so I knew who to expect to call and she hung up on me. This is HORRIBLE customer service and I will never go back to purchase anything there again or refer anyone to this store. I really hope they make this right and call me!

This Best Buy is better than most. The employees are kind and helpful. The young man at the front of the store actually walked me to the item I was looking for. I truly appreciated that!

Very great service and on time

I wanted to express my sincere gratitude to Manager Richard for helping me solve the audio problem in my 65 Samsung Smart TV, which was purchased from Best Buy six months ago. According to Samsung TV instructions, it needs to update the Software of my Samsung TV from support center.The Tech Support center from Samsung promptly sent a Samsung-care technician to my home to fix the TV audio system free of charge. I am very thankful and am impressed by Manager Richards professionalism.

Found what I needed at a good price. Fast checkout.

Best buy will be best buy cool staff

After a canceled order scare and a morning of frustration Best Buy came through. So I have my favorite Zelda to play this weekend after all 😁 gave me 20$ off for the mix up too. The staff at the pickup window were very patient and ultimately very helpful.

Bought a Playstation 4 controler

Best buy. is a nice place they have parts for kareyokis

Sold me a broken tv and told me I was sol. 10 days old

Always way great customer service and friendly.

Ok thank you for letting me know

Excellent customer service 👏, good location. I like 👍

I like that at the entrance, there’s a hand sanitizer with a box full of medical masks. The store is small compared to others, but it has most of the stuff that anyone would look for. The service is good and the experts are very transparent with their inputs! I had a good time, thank you Best Buy!

Almost none of the music/CD/karaoke/audio systems were in stock. Very Disappointing

Love thier cameras

Note: *I have only been there once*That said, the time I did go my experience was stellar. Got what I needed for a christmas gift and the staff was smiling and helpful. I would bet they are always this way.