This Collision repair location was referred by a co-worker and I truly wanted to like it because of what was said to me about it. I took my BMW there for repair of the front bumper due to a hit and run while it was parked. They had my vehicle for over a month and at the end said they could not repair the damage! They got into a dispute with my insurance company and at the end, I didn’t get the vehicle repaired to how it was before the accident! They claimed the vehicle had “Prior damage” so the insurance would now not cover it. Totally unprofessional, and now I have a vehicle with damage. Totally unreal! DO NOT TAKE YOUR CAR HERE EVER!!!!

I had body work done on my vehicle at Caliber Collision. I dropped my vehicle off on a Monday and had it back by Wednesday. They did an excellent job and kept me informed of their progress every step of the way. Id recommend Caliber Collision to anyone who has body damage to their vehicle, they do an amazing job! And, they have prompt, knowledgeable, professional, and courteous staff members! Oh BTW, they even cleaned my vehicle inside and out (also Armor Alled my tires), that was an unexpected pleasure!!!

I have had 2 traffic collisions in 2 years and both time, Caliber Collision on Branch Avenue performed professionally and correctly the first time. Very clean location with a polite and professional staff that truly cares about the Customer. I was put at ease from the beginning and their work repairing the Side mirror and Wheel rim for a 2020 Mercedes SUV was excellent. They use genuine parts and the Electrical work is done professionally by ProTech. Very impressed with the Delivery as my SUV was washed and looked like it was detailed inside out as well.

Every person I spoke to was knowledgeable, polite and speedy! This locations runs like a well oiled machine. They communicate clearly and promptly. I couldn’t have asked for better service. Thanks Tionna, Alex, Robert and everyone at the Caliber Collision on Old Branch Ave!

Did a great job! Completed on time and looks flawless. Customer service was professional and courteous. I recommend this business for body repairs and painting.

Quality work with perfect paint matching and blending. Car was finished a day earlier than estimated. Friendly and knowledgeable staff.

1 entire month (and counting) to replace and paint a front bumper on a 2008 Honda Accord. Ben, the “service advisor” (!) has lied repeatedly about parts delays. He ordered the wrong parts initially because he wrote down the wrong VIN and ordered the parts for a 2014 (?) Accord, but told me that he’d overnighted the correct parts once he realized his mistake and that they had all arrived. Now he’s back to lying again, says three parts arrived wrong. Called and told my wife the parts still haven’t arrived for her 2012 (?) Accord. You’ll notice that’s three (3) different model years in my review, but we only own a 2008 Accord. More delays due to incompetence. But wait, there’s more! We asked for an estimate to paint the car while it’s there at Caliber. This guy actually called my wife and gave us a $12,000 estimate. When I called and demanded an explanation of the estimate, he played dumb and said it’s normally only $5,000 and that he’s not sure how he arrived at the $12,000 quote.UPDATEI went to Caliber on Friday 8/20 and met directly with the manager, Mr. Joseph. He immediately took charge of the ordering of parts, and also walked me through the shop to see the status of the car. He personally picked up needed parts for my wife’s car and overnighted the ones which weren’t in stock. He also called me and/or texted me with real time updates on the progress of the parts and repairs. The work was completed and the car was ready (and picked up) on Monday 8/23. The car’s battery apparently was weak and Mr. Joseph replaced the car battery as a goodwill gesture considering the experience we’d had with the service advisor. This is my public “thank you” to Mr. Joseph and his mechanic for getting things handled so well after things got off to such a bad start. To be fair, the mishaps were not his doing, and he assured me that he had addressed the matter(s) with his employee so that these types of errors should never happen again. In short: It ain’t how you start, but it’s how you finish. 👍🏽

Great service! Professional and awesome communicators!

It’s been over a month since I had my accident and I still have not gotten my vehicle back as of yet. And on top of that caliber collision refuse to pay for my rental so I’m stuck with a rental car that I can’t afford and my car still hasn’t been completed yet! My car only need a bumper and few minor repairs it should not take over a month to fix my vehicle. They had my car so long I reached my limit on my insurance and they won’t pay for my rental car anymore. I’m beyond upset!!!!!!!

Caliber collision kept me informed(via text and call) throughout the repair, making the process very easy and seamless. I was very impressed by the outcome. I could not even tell that my car had been in a collision. After trying out several other repairs, Caliber has been the best thus far and I am definitely using their service again, if needed. :) I hope I never have to lol

They were fast, professional, and kept me in the loop of everything from start to finish.

Good to see there is still good customer service and caliber presented that during the repair of my vehicle

I have yet to pick my car up here once it is repaired. Thank you for not overbooking me; its a nice, clean, spacious place that will get the job done.

Fast and quality service. Delivered earlier than expected. 100% recommended,

My experience was nothing less than exceptional, Brandon and his staff took care of me from day 1. This will be the shop that I will tell anyone who listens to patronize this business. You will not regret it. Great job!!!

Great customer service professional no hassle no problems paid attention to detail repair was made in 48hrs. Would recommend 👌

WORST SHOP IN TOWN. They have had our car for MULTIPLE MONTHS now. They promise us every week that it will be done soon, but clearly they are always wrong. They discover new problems with the car every other day... like why not just inspect it entirely when it first comes into the shop? This has to be the worst customer service I have ever seen....And let me guess, someone is going to respond to this review and say, thank you for reaching out to Caliber Collision. We’re sorry to hear about your recent experience at one of our locations. Can you please email us at [email protected] why would I email you? We already talk to them over the phone and by email basically every day and the issue is only getting worse. If anyone is considering this place and needs me to verify (with proof) just how awful this experience has been, just respond here and Ill send you all the info you need. DO NOT DO BUSINESS HERE.

The work was FANTASTIC! The car looks brand new! I would highly recommend this shop to anyone. The front office staff was very professional and kept me informed throughout the entire process.

I’m giving them four stars because my car looked brand new when I got it back. They kept me informed during the whole process.But, I felt a lot was added on to my bill because the insurance company was paying for it. I know I couldn’t afford them if I was paying out of pocket.

Great customer service! The body work was beyond my expectations.

Great service and kept me informed daily on the progress of my vehicle.

Literally the worst business I have encountered in my life. They have had our car for 10 weeks. Theyve promised it would be ready by the end of the week 8 different times. They still have our car. Maybe theyre trying to break some kind of record.... They offered to pay for a rental for us for 1 week. How does that make up for 8 weeks of mistakes and misinformation. DO NOT BRING YOUR CAR HERE!!

The only thing I can say further is that caliper Collision is a a number one business and that I would recommend them to anyone that wants a very professional place to take their car after a collision

I waited to see if my complaints who be addressed, as of now I am not happy at all with the repairs to my suv. I let Alex know there was a knocking sound in the we. It was concluded that the spare tire bracket bolt was bent and1 would be ordered (no word on that). I removed the spare and just to try and eliminate the clunking sound (still there). I told Alex the dome light were no longer working. It was suggested I buy new bulbs at $8.00 a piece I bought them. Still don’t work.I didn’t have a clunking sound prior to the accident and my dome lights worked prior. I did expect it to at least be as good as it was prior, but it’s not. I would appreciate it if you would repair my vehicle so I can drive it confidently.

EXCELLENT customer service and professionalism. Very courteous and friendly staff. Front desk person, Kat has a wonderful attitude and really makes you feel comfortable.

They called and told me my car was fixed, test drove and ready to go. However my car was released with loose suspension bolts! When I returned to my dealership to check it out they told me I was very lucky I came in when I did or it would have been a very bad accident waiting to happen! This is extremely negligent of Caliber. I trusted you with my car and my life was put in danger! Very bad business

My 71 Chevelle SS show car burned up from an electrical fire with over $20,000 dollars worth of damage. I was a little skeptic at first, but Les proved me wrong. They did a fantastic job with all new electric from bumper to bumper. The paint job they did was beautiful and matched the rest of the car. Complete paint job! Plus, it runs better than it did before! Hats off to Les and his entire staff!

From even the initial phone call, this place has some of the best customer service and follow through of any company, not just collision shoppes. They did an amazing job in our vehicle. They worked seamlessly with our insurance. They kept us apprised of the status of our vehicle at regular intervals. They even finished our repairs 2 days prior to when they promised to complete it. They were amazing and I highly recommend them should you ever have the need.

UPDATE: Its been two weeks since my last review. We still dont have the car. So now Caliber has had our car for 12 weeks. They continue. to tell us its almost ready. Seriously... what is wrong with these people? Youve had our car for 3 months and dont seem to care. How would you feel if I had your car for 3 months and falsely told you Ill give it back soon over and over?DO NOT BRING YOUR CAR HERE. They have had our car for 10 weeks trying to fix small issues. They have told us on 8 different occasions that it will be ready next week. Clearly they dont know what theyre talking about. Theyre inept, and they lie. To make up for their ineptitude, they offered to pay for a 1-week rental car for us. That doesnt make up for 8 weeks of lies and mistakes WORST BUSINESS I HAVE EVER ENCOUNTERED.

I received front end damage to my vehicle and received good quality service and repairs.

Car has been in the reassembling stage for 4 weeks I’ve been told car will be finished this day that day that day. If u can’t do the work then step aside snd let a real tech who can fix it do the work. Like why would they think it would be ok to even take this long to repair a vehicle in the first place. Worst service experience ever. You have placed inconvenience in my life and anything but restore the rhythm in my life. They have all these locations and can’t get the job done. It probably takes less time to build a car. 0 stars wouldn’t recommend to my worst enemy.

DO NOT BRING YOUR CAR HERE. They have had our car for 2.5 months, trying to fix small issues. They have told us on 8 different occasions that it will be ready next week. Clearly they dont know what theyre talking about. Theyre inept, and they lie. To make up for their ineptitude, they offered to pay for a 1-week rental car for us. That doesnt make up for 8 weeks of lies and mistakes WORST BUSINESS I HAVE EVER ENCOUNTERED.

DO NOT BRING YOUR CAR HERE OR LET GEICO BRING YOUR CAR HERE!!! - Our car has been in the shop here for 10 weeks (thats 2.5 months, I know that sounds like exaggeration, but trust me its not). Our car was hit by a speeding driver, but we were deemed to be at fault (but thats beside the point). Geico brought the car here and promised a speedy fix. After 10 weeks, the car is still there. Caliber has called us 8 different times to say, it will be ready next week. They have obviously been wrong all 8 times, which is making it hard to plan anything requiring a car..... After complaining on a biweekly basis to both Geico and Caliber for two months, Caliber finally offered to pay for a 1-week rental car for us. That would have been a nice gesture if they had only wasted 1 week of our time. Do not bring your car here unless youre cool with getting it back in a year or two.

I recently purchased my first classic car; a 1969 Chevy Chevelle. Far from perfect I had to search for a auto restoration business that could repair what I felt was wrong with the car. After several searches and phone calls I decided to have LP Auto Restorations complete the repairs on my vehicle. The customer service that Les and the entire staff provided me was more than I could have ever hoped for. Not only did Les identify issues that I had missed on the car, he provided a 100% accurate and fair estimate which is difficult to do when you dont know what is lurking under those body panels. Also LP gave me a estimated date of completion and delivered my car on the day promised. I have my baby back and I couldnt be more please. The entire staff at LP auto restorations treated me more like a friend than a customer and I would not hesitate to take my next project back to them. Great Job!

Friendly service and great adjustors.

Great customer service! Staff do great work and are friendly. Helped me out with no issues at all. Would definitely recommend them anytime!

Alex was super about keeping me updated and Katina was very helpful. I will return great place.

Awesome customer services. Very fast respond and be able to help me with with problems. i would recommend Caliber located @ Clinton, MDYou will be glad that you went!!

Highly recommend Caliber Collision!!

Received my car back with footprints on the seats where they stood to work on the top. Someone ate food in the passengers seat, left crumbs and wrapper on floor. Residue from the buffing/sanding left on car. Not washed nor wiped off. Return to the shop and treated like I had done something wrong. Never again.

Minor body work and painting.

Les and his staff transformed my 1966 Mustang into a work of art. It has been a labor of love and I could not be happier with the results. Everyone at L&P auto has a tremendous work ethic and they take pride in their work. This makes for a relationship built on trust which you cant put a price on. I wont take my car to anyone else. These guys are great and the work they do speaks for itself.

This shop is awesome! I would recommend this shop any day.

Brandon got my car in and out. I figured I’d be there a while but that is not the case when he’s there. Then Katina was extremely friendly had my rental there and waiting for me. She explained the entire process so well, I will recommend this place to friends. Great customer service!

They did an excellent job repairing a dented tailgate on my truck. You would never know I had an issue, perfect paint match.

The experience here has been one of the worse. The manager Brandon here at caliber collision doesn’t know how to talk to people. It’s been almost a month for work for damages. I definitely don’t appreciate their customer service, how the hell do these people here have a job. I’ve requested him to call me for the last 3 days and no response. I would say stay away from this place. Check out caliber collisions else where.

Car repair is fine and completed 1 day early. 4 to 5 stars on that. I wasnt crazy about customer service. When I came for my estimate appt, I realized there was no point to having a reserved time. I still waited around a fair amount of time. When I came to get the finished car, I felt more like an interruption to the lady at the desk than a customer. Instead of telling me the process (e.g., Ill get a porter to bring your car around. Then so-and-so will review the repair with you, and if the repair is acceptable, we will then process the payment.), she called the porter who brought the car around and I offered to pay the balance. Then she said it has to be inspected. So I inspected the car. Then she said so-and-so is supposed to be there when you inspect the car. I was ready to go and said, I was ok with the repairs, but the forms that I was being asked to sign had blanks so she called so-and-so. He didnt respond and I continued to wait. I filled in the form and left. I guess the quality of the repair is the most important thing. On another day, I might have had more tolerance for customer service.

Alex and staff were very kind and helpful and I was very happy when I received my vehicle back. Will be returning if needed!!!

Ok

The best shop and staff. Talking about art and beauty. If you value your classic car this is the place to go. Amazing what Les and staff do with cars. I love this place

Worst place ever

I had a great experience. Took my old Cadillac here after it had a transmission leak. The folks here had it fixed within a day. Thanks much!

Brought my 73 AMX back to life. It was completed on time and on budget! Everyone there are A+++ people!

Based on my experience as a customer, I do not recommend L&P Auto Restoration.In Aug, 2012, L&P Auto Restoration agreed to restore my 1979 Dodge Midnite Express for $22,000 (Plus $5000 to replace the engine). After numerous false promises, they eventually returned my truck in Aug 2017, total cost was $34,000. Les requested additional funds during the restoration process. Les failed to inform me of increased costs until I requested the information.Project management was abysmal. Les promised to have the truck done in May 2015, May 2016 and May 2017…. the first year they accomplished practically nothing. The second year they made minimal progress. The third year they delivered a substandard product. Communication was nil, and didn’t convey actual status of the project. Sequencing of work made little or no sense. For example, L&P told me they would send the transmission out to be rebuilt for $1300. Early in the process they requested funds to cover the work. In the spring of 2017, they took the transmission out of the truck (the second time) and sent it out to be rebuilt. The truck was never a priority.The truck was completely disassembled, bead blasted and painted. The final paint job has orange peel on potions of the bed. The alignment of body parts is marginal. There are waves in the hood. The interior of the passenger door was scratched during reassembly.Even though the truck was completely disassembled, L&P failed to replace worn out items and their workmanship was marginal. A condensed list of issues follows. When the truck was delivered, the gear box was held on by one loose bolt. I couldn’t believe it either…so I took pictures. The truck was actually dangerous and should never have been driven. The gear box, steering column and speedometer were worn out and required rebuilds – which were not identified/corrected by L&P. The screws holding on the NOS grill fell out of their holes…as they oversized the holes. The wiring was pieced together; there was no soldering or connectors, just electrical tape. Instead of using a long strip of wire to cover long distances, multiple pieces were sliced together. The coil springs were not properly seated or indexed, hence the truck leaned to the left approximately 2 inches. The suspension was reassembled with damaged/bent parts. Even though I was charged for an alignment, there was no way to align the vehicle with the damaged suspension. The new battery failed to hold a charge as the A/C blower and radio were hot wired to the wrong side of the worn-out ignition switch. The new radio antenna’s lead was broken so the C/B radio failed to work. The buddy bracket, which holds the center seat in place, was not reinstalled or returned. The new speedometer cable was damaged during assembly, so the speedometer failed to work. The DODGE hood emblem was not re-installed, the holes were closed with body putty, but were obvious and looked terrible.L&P failed to return parts they removed/replaced. Most notably, the intake manifold and Edelbrock carburetor from the old motor.It took over five months and in excess of $5000 to fix L&P’s marginal work.

Jr is the best on the planet

When I pick up my car, the battery was dead. They put the wrong tire on the car, two tire needed air. The floor mat was dirty.

Excellent service

Well, I feel bad writing this review and sorry it is so long. I enjoyed talking to the owner and staff and from the cars I have seen at the shop, they do amazing work, but I sure had the worst experience with them. Not sure why? First of all they had the vehicle outside in the elements for about 2 years. I have a pretty rare 1950s vehicle with a nice paint job so I wasnt happy about that. After about a year at their shop, mid 2014, they hadnt started on the transmission problem so I had to pay for towing to get the transmission repaired elsewhere.After having the transmission rebuilt, I took the vehicle back to L&P in early 2015. They were supposed to do many upgrades and repairs but as of last month, 1 year and 6 months later!!, they had only done about 20% of the work. Take note that I had already paid them over $7300. I finally told them that I would be picking the car up early September, 2016 and to have it running so that I can drive home, whether or not any additional work was finished. They then began rushing, trying to finish all the work in a month and as expected, only finished 50% of what we had planned. They didnt install power steering, they didnt put a new steering wheel nor steering column, the horn button was screwed onto the inside of the body, just inside the driver’s door, like a doorbell, and now, 3 days later it doesnt work. The gas gauge is not working either after 3 days, the turn signals dont function properly, (I have to hold the lever in place to keep them blinking), I bought a wiring harness, one that they recommended, and they charged me for it on the last invoice. When I told them that I purchased the harness and requested a credit of $859.38, they said the one that I had purchased ($579.95) was not the correct one (remember it was recommended) and it was fried during installation so they “tossed it” and purchased a new one which they charged me for, sooo I just paid $1439.33 for a (2) “wiring harness” not including labor! They should have told me this when it was “fried”!!! Hmmmmm? Sounds fishy?!!!!Then as we were reviewing the last invoice, they had charged me for the disc brake kit which I had purchased so they credited me $625 bringing the final balance down to about half. The owner was not happy and said “We need to be paid for the parts we purchased” which I really didn’t know what that meant since I was more than happy to pay him for his purchases and work! He said “well, it is what it is” and walked away.The end to the Saga, 3 days later the thermostat housing broke off because it was rusted through and all the coolant that came out of the motor was full of rust. A local shell station is now installing a new housing, coolant flush and new coolant.Lastly, I have a 1950’s Cadi that I want to restore and when I mentioning it to the one of the team mechanics on my way out the door, he winced and said that he had “a lot to catch up on already” which I took as “we don’t have any more time for your business”.From my experience I will have to give L&P a 1 star. Sorry L&P and good luck with your new shop.

Double talk and did not fix the problem.

Great family owned business who consider the customers first.

I backed my 14 scion out of my garage with the hatch open pushing the trunk an inch forward. Went to CCC last night around 8 p.m and was told to show up at 7:30 a.m the next day for an estimate got there at 7:40 a.m and was told they dont start estimates until 9. But, he did look at it and said the trunk wasnt fixable had to buy a new one costing around $1,000.... Ummm yeah no. Drove a mile down the road to Tommys Auto Body and they fixed it within 4 hours for $150.

Oil