Be aware of this company Rude and thief no ethics specially with that crook name Doug his a thief
Sure could use some organization. Cant get anything done. Been sitting in their parking lot for 3 hours trying to get unloaded. Wont deliver here again. No respect for someones time
Stay away form this place!!! Ordered pavers, paid for them and had delivery set up. They called the day prior and told if we wanted them we would have to pay an additional $7,000. Avoid this place - plenty of other honest dealers out there.
Thank you Wayne! I called to place a service call because I was feeling some draftiness around my fireplace. Wayne walked me through how to solve what ended up being a very simple and common problem - over the phone! Saved me the time and the money. I will look for ways to do business with this company in the future!Update - September 6, 2019 - I called in again today. We were having a difficult time taking out the glass in the fireplace to clean it. We read the manual, searched YouTube videos, did everything but could not figure it out. So, of course, I called Wayne again. In five minutes, I had the glass out of the fireplace and a recommendation of what to use for cleaning it. Thank you again. I couldnt post a second review, but if I could they would both be 5 stars!
Our Project Manager said the stone for our fireplace was supposed to be delivered last week. He said he just received a call and said the stone we picked out will take an additional 2 months.Our closing date is this Friday but supposedly they just found out 1 week before closing the stone is 2 months delayed.
Best place in NE Ohio
Very easy to work with ..... they are on top of their game .Great show room inside and outside.Great prices compared to other facilities similar to them . Superior service !!
Excellent Management Team and CrewHighly Recommend.
I get unloaded here from time to time. The staff is always polite and try’s to unload as fast as possible. Love hauling steel to this place!!
Unprofessional installation. The instal of fireplace could have been done better by a second grader. Would not recommend this company to anyone
They have a beautiful showroom and very helpful customer service!
Called twice for service on my fireplace and never got a return call. Dont waste your time with these people.
Beautiful showrooom
Worst company every all my stone were broken worst customer service they will not warranty there products. There only here to take your money
Driver did not stop at a stop sign and pulled out right in front of me. He was also on his phone.
Bought a direct vent gas insert from these guys - had problems with it, not their fault, but they were great helping me get it sorted out.
Ok
Great service
All good
A++++