Staff is very friendly. They give you regular updates about repair progress through messages to your phone. They are cheaper compared to others. The only thing that I did not like that they extended the repair time twice for my car (maybe due to shortage of body parts supply due to COVID). Otherwise I will recommend them to other customers.

My experience with master Jeremy was very pleasant. Jeremy made sure I knew what was going on with my vehicle at all times. Unfortunately my vehicle had to be listed as totaled and the rental car was due to be turned in on the 22nd of June where as I would have been without a car for three days. I was in a difficult situation but master Jeremy offered to pick up the tab for next three days therefore I did not have to turn it in until 6/25 and I purchased another car on 6/27. Thanks master Jeremy and Service King. You are the best. I highly recommend Service King. They are very professional and compassionate. 💕

I liked that Service King text me every other day updating me on the work being done. My car was ready on the day they expected. Very happy!

There was a slight hiccup with the first service representative that I was dealing with, he didnt take care of business the way he should of (Didnt order parts needed for my repair). Once I started dealing with the General Manager he got the ball rolling, my vehicle was in & out in several days as he promised. All in all Im satisfied with the way the repair center GM handled things and most of all Im satisfied with the repair !!!

Repaired front end from minor accident. Professional. Kept me updated on repairs. Returned vehicle when they said. Great work.

Very professional and great communication throughout the whole process of repairing my Jeep would recommend.

Service King did a wonderful job on my collision repair. My contact person was Billy and he kept great communication. They used text messages for updates which was helpful since I work during the day-but were available when I called. Billy provided a great experience in a not so great situation (car accident). He made doing business with them easy!

Great service, they were super quick with repairs wouldnt take my vehicle anywhere else!

Worked quickly and fixed our problem.

The staff goes above and beyond at Service King. My truck was hit twice in six months, and they did an amazing job on the repairs. They are timely, they stay in contact, and let you know if there are any delays. They also dealt easily with my insurance company. I will bring every car I have in the future to Service King.

Been there a few times. They always have good service.

They replaced a broken mirror. Sooner than promised!

Work came out great. Had a mishap I only bring up because it was handled and corrected extremely well

Don’t waste your time or money. They give you the run around, they’ve had my girlfriends car for almost a month and just keep telling her it’s going to be done tomorrow and the next day and the next day. They promised to deliver it to her and didn’t. They’ve given the “we have to test drive it still” excuse about 4 days in a row. It was supposed to be picked up Monday the 3rd, today is Friday and it’s still not ready. That’s despite them telling us it’ll be a week when it was dropped off, Monday the third was given to her after them already having it over 2 weeks. This place is trash. Unapologetic and trash.

Service King is absolutely dedicated to customer service. I was rear ended and I had important time sensitive materials in the trunk, so they moved up my service a week early so that I could access the documents in my trunk. The process was very simple and the staff at the front desk and on the phone were very helpful. The trunk repair is flawless and closes better than when I bought the vehicle.

Let you know when my car is repaired but they were very nice!

Great work and execution!

Great at communicating the progress on my car repair! So professional!

Repairs to my Tacoma were done in a timely manner. Service was exemplary. A shout out to Craig Molina for doing extra effort to make things right for me. Thank you Craig.

I was recently in a head-on collision I took my van to the Service King on Puritas and I dealt with Chris B he explained everything to me step-by-step and kept me informed throughout the entire repair process I received my vehicle back in a timely fashion I was impressed by the quality of work my dad also took a look at it who is very talented on mechanical but especially paint work and he said it was a good job he was actually impressed so I would highly recommend this shop to all my friends for future work

Closed when I called but the answering machine message was pleasant.

Does top quality work excellence

Very Disappointed. Once Excellent Service has decline to lip service only. Chris at Service King did not follow up on the basics. Side door molding has glue visibly squeezed in it too hold molding after not being fixed properly the first time by Service King. I voiced my concerns and he wrote nothing, then I had to remind him of what I said. (Be professional and write it down) Then Laughably he stated to me, that my Rear suspension light coincidentally happen after I was hit in the rear at a light BUT its not related to the accident. Finally before pulling out of the parking lot, I had to go back in because he failed to give me a diagnostic of my car, when I hear him talking about the car and me behind the desk with a peer. I drive an Audi A8, if you have a premium vehicle or even a decent one, find you a better repair shop than this ...Save yourself from I wish I know beforehand THIS IS YOUR WARNING! Go somewhere else! All these Rave reviews are most likely family and friends. Even the Review before mines show that they didnt get it right the first time. Your gamble...

Good service, good work. Had to leave car over night again when I first tried to pick it up because wasnt happy with results. They were professional about it and the car was much better the next day.

Theyve repaired my car right the first time . The second time as well no complaints. Awesome service.

Very unprofessional. Take your car to a locally owned shop not a out of state corporate owned one.

Awesome service. knowledgeable. Pleasant. Keep you abreast of situation. Returned. Got the same great service.

Ive had body damage repaired by them about 5 times. When you get your car back you cant tell there ever was any damage. It all blended in perfectly.

Great experience. Staff was friendly and helpful. SUV looks awesome. And done ahead of time.

I had a good experience here. They were quick and communicative in repairing my damaged vehicle. Would recommend this place to anyone.

My car is still not done right. Missing work spots on my car. They forgot to fix my side mirror. They broke my back up camera after They took my car. Never did my car work right. Nobody is helpful over there. I still have to go there each time to get my car incomplete work done. Never send me any survey to do for each time they fixed related to same claim. Billy is pure BS dude never tells the truth and people are not helpful there at all disappointment. Esurance chose this place to get my car worst place ever never had any worse experience than this before. And there is no decent survey that I can do after all this money gone over and over. Horrible place ever. The site link that u posted on my review is not even real. Bunch of lies

My front and rear bumpers were replaced/repaired by them earlier this month. Chris B. was very professional, and the service was prompt. I had to go out of town the day that my vehicle was supposed to be ready, but they were able to have it done a day early. My car looks brand new (just about, lol). I normally would have gotten any collision repair at Mayfield Collision, but now that I moved to the West Side, I had to rely on my insurances recommended repair shops. I am happy to say that any future work (cross my fingers there wont be!) will be done here. Thanks again!

After getting into an accident and them having my car for three weeks I finally received my car with the body work done good but once I got my car back it had multiple engine codes and engine lights on along with a service light on And the transmission was malfunctioning, and slipping. I drove my car immediately after the accident from the scene back to my house. And then the following day I drove my car from my house to the service king the location off of puratis in Cleveland. With no issues at all the car drove perfectly fine, they are claiming no responsibility for my transmission when clearly it was in working condition prior to me delivering the car to them. I would not recommend the shop to anybody. They seem to have good body work and painting skills but their mechanical abilities are far from beyond existent. Not happy with my experience now I am trying to figure out what is wrong with my transmission and claim them responsible. I give this company a strong one star review.

We took our vehicle here for a repair and the service we received was excellent. The staff was friendly and helpful and not to mention did a flawless job. Cant ask for anything more.

I good place but he forgotten to fix my muffler

Less than 2 weeks of purchasing a 2017 vehicle I was side swiped by a dump truck ! Now it looks like new even with some nicer features, price a service dept. was fantastic !

Released my vehicle to me, with them stating it was completed ....... it was not.

Great job done. And, ahead of schedule.

All around excellent, courteous service.

Super professional

Great work and turn around time was great

Great place awesome service

Great customer service

Quality staff takes time to care.

Excellent work

They took care of my blue baby!!!