Great experience. Bradley was fantastic. I was not happy with my first phone, it was too big for me. Bradley was so nice, set up an appointment for me to come back to store. He helped find the perfect phoneThank you

Had a great service, very friendly and kept me laughing. Most importantly they got me the phone I wanted. I had bad experiences with other stores but the mall location was more friendly definitely will be returning !!!

Chad Jump was very helpful in helping us make the right cell phone and service level we needed. He was very knowledgeable and honest with all the details of every option we needed to consider. Definitely recommend him and his office to do business with. We paid less and got a better phone and service than what we went there for. Better deal than Amazon or Best Buy. Also, they have a check list to go over every detail of the transaction.

Brad was able to help me right away and resolve the issue I was having with my new iPhone super fast. Top notch!!

Brad helped me get what I needed! Fast service, no wait, no appointment needed. Got me exactly what I needed

Brad at Verizon cellular sales is amazing helped me and wife get her new phone in good time frame and madthe process extremely easy without taking a long time truly recommend them!!!!

Kyren was very helpful and polite. He took the time by giving us many options for our son and our plan. Helped get the best deal. Thank you.

I purchased a new iPhone 12 and had the best experience ever! The entire team was so knowledgeable and found the best options to receive the best price and plan! We have visited the Verizon store at US 19 and Nebraska and the customer service did not compare to the service received at this location. Great job! Thanks again!

Came into Verizon to set up a new plan and get a phone, Gonzalo gave us exceptional service and would recommend going in to have him help you. Very happy with how things turned out and will be a returning customer.

Thank you Kyren for your help today with the transfer of our son’s new phone. You are knowledgeable in everything that Verizon offers; giving us the best deal. Also, thank you for taking the time and showing us different items on our iPhones that we were unaware. We appreciate your help today.

I had a very outstanding customer experience at this location. This salesman Gonzalo was absolutely phenomenal there was only two people working the place was packed I had an appointment but he did such a great job multitasking between all of the customers making everyone of us feel special and taking outstanding care of us I will definitely continue to use this location and I highly recommend you visit him if you have any cell phone needs

Gonzalo and Jeremiah were both very helpful and knowledgeable Young men. Got a new phone yesterday and very pleased with my purchase

Shephen was great! He found me a great deal and made all the set up go so smooth. We are a happy family with new phones thanks to his wonderful customer service skills!

Stephen Corona was very friendly and helpful. Gave me and my father plenty of help with getting trade in’s and saved us plenty of money. Very grateful

Omar was great! Always making sure I am taken care of and making sure my account is upto date! Wont go anywhere else!

Excellent experience with Chad Jump when I purchased my new phone and updated service 😀Ask for Chad he experienced and helpful with every step of the process.

Best service ever in my life these folks worked So very hard to solve red tape problems for many days

Gonzalo was very helpful setting up our new phones. We couldn’t have done it without him.We can always count on him for help at anytime. We are so glad we switched back to Verizon from Spectrum.

Great customer service along with assistance everyone in the store was nice and helpful Geremias, Gonzalo and Brad

Onaiz did an outstanding job! Asked great questions and provided me an option that best suited me needs.

Gonzalo is the absolute best. Not only did he and the other salespeople make this such a painless visit, they actually listened to both myself and my friends concerns with our phones. I will take the time to drive down there when I am ready to upgrade my phone. It will be so worth it for me.

The other day I went into the mall and was looking to get a phone and Geremias was very knowledgeable and very very quick to think on what to get me. I will 100% be going back with all my business to him. Good job Geremias .

Will be my go to Verizon store from now on. My girlfriend and I went in to fix a phone and Gonzalo really helped us out. Got new phones AND lowered our bill. Nothing pushy and everything was quick and easy. Will continue coming here.

Onaiz and Gonzalo were the best. Super patient and helpful. Customer service was outstanding. Caring atmosphere!

Awesome!!! Complete transfer of iPhones. Great service.

Worked with Joe on the morning of Black Friday and purchased several phones, a watch, and a tablet for out family. He was very patient and knowledgeable and spent the time to walk us through the promotions and how our bill breaks down. We were impressed all of our items were in stock! Several of the other employees also assisted Joe in getting everything transferred and screen protectors on. We walked out with everything ready to go. Will definitely make Joe and the Countryside store our Verizon go to!

Mihajo Mickey at this Cellular Sales / Verizon Authorized Retail location is THE reason why I will continue to come back to this location for ANY of my Verizon needs. Not only did he take the time to thoroughly explain my options, he worked hard to make sure I had the best deals and promotions available. He even ran several theoretical situations to make sure I was happy with the route we chose. He helped setup my devices, dealt with my Monday (brain dead inability to think) and did so with welcoming humor and expertise.The store itself was stocked with the necessities, and had the availability to order anything else I needed.This is the place to go for your Verizon needs, specifically Mickey!

I was at this particular Verizon about 2 weeks ago, and was so thankful for the customer care that was given by Mr. Gonzalo Padilla. I was a bit upset and concerned as to why my bill was very high and I had not been made aware of the recent charges on my bill during the activation of my new service. He was very polite, welcoming, and compassionate with me to work out all the kinks and help this transition become a fairly easier one for me. I appreciate your help and recommend anyone ask for Mr. Padilla if you have any questions or concerns about your bill. Thank you again.

Chris and Gonzalo were SO helpful to me and my husband to pick the appropriate phone, service the new phones and watch. They saved us so much frustration that I know would have occurred otherwise. They thought of helpful hints and even helped connect my new phone to the car Bluetooth. I highly recommend these gentlemen to help with any of your device questions. In addition, they were so patient and courteous, it made my day which I really needed. Thanks, guysAnne

Geremias Bencomo has great customer service he helped me switch from sprint to Verizon with ease and he is very very attentive. Will be going back to this location just to have service from Geremias . Great job.

Came into the store today having issues with my current phone. Michael H. Helped me out today with my issues and getting a new phone, he was absolutely amazing and extremely helpful. Also there were 2 other sales reps Chris B and Gonzalo. They also made the experience 10 times easier for myself. Id recommend this store and team to anyone looking for a new device or help with Verizon related issues.

Overall experience.five out of five stars, I called the Verizon store and got a representative named Gonzalo. Gonzalo is extremely informative and helpful, he helped me make the best reccomendation via my needs for my new phome and best of all got me a great deal! I would recommend anyone who needs information or to save money to go him.Gonzalo even called me the day after the purchase and reached out to me and asked how I was enjoying my new phone!I 100% will be upgrading my new phone with him in the future hopefully!

I met Onaiz at this store again and he was helpful in giving me options and a good deal. Highly recommended and will be back.

I can’t say enough of the excellent service!!!! This store is one of the best brad and Gonzales are awesome they treated me like I’m one of there family and explained every details they are truly amazing at what they do!!!they help you like a family, I would never go anyone else!!!I went to the store in palm harbor and the manager there his name is Christopher treated me wry bad no manners horrible service, left me at the door telling me he can’t assist me, he is bad representation for the store, I would never go there, I do t recommend palm harbor store to anyone!!!

This store location is AWESOME! I was assisted by Gonzalo and he was very friendly, professional and went above and beyond to make sure I had everything I needed, and I had a LOT of requests as I was moving over a bunch of lines and devices. Gonzalo helped me to get the best deals and he was SUPER helpful. This is my first time working with Verizon and I’m a big fan now! Thank you Gonzalo and thanks Verizon for welcoming me into the Verizon family. : )

Father and I have an account together. I am the primary. My 83 year old father went in for a case and clip to a new phone and since they didnt have one, Kodie decided to talk my father into buying a tablet without getting my permission. He clearly took advantage of an elderly man who did not even know what a tablet was. I brought the tablet in to return a few days later after learning what happened. Props to Gonzalo who apologized repeatedly for the conduct of his fellow employee. Beware of shady sales people.

I came in to this store specifically to talk with Gonzalo Padilla about upgrading my wireless unlimited plan to a new premium unlimited plan in order to take advantage of the Disney+ bundle. He had been very helpful in the past so I was glad to see he was in today. I was also interested in purchasing a new iPad with both Wi-Fi and wireless. I expected to have to pay a quite a bit more for all this extra service, but by the time Gonzalo was done finding promotions and discounts, I got more than I could have hoped for and for much less than expected. In fact, he saved me $200 off my new iPad, upgraded both my wife and me to premium unlimited plans and my final wireless monthly bill increased by only $10. I could not have been happier. Thank you, Gonzalo for being so helpful and being so cheerful as you worked your magic. Youre the best!

Outstanding service at this Verizon store. Specially, Gonzalo Padilla, he was very patient and helped us through the entire process of switching carriers. Definitely recommend everyone go to this store for all of your cellphone needs.

They call me and tell me I can preorder the 12 max pro. I ask for financial details and they look at my account and tell me that all I’d pay is an activation fee if I trade in my phone. So I pre order. First it goes to the wrong store so I have to wait an extra day for them to get it. Than I go in and they tell me that I have to pay 52.00 in order to upgrade. At this point in a little frustrated but ok whatever. Than they come back with 156 dollars to upgrade the phone not including the activation. What I don’t appreciate is the store basically trying to sell me the new phone and think I’m desperate enough to spend the money when they said it wouldn’t cost anything. I understand salesmanship but this was ridiculous

I have had and still am having the worst experience with this store. When we signed up Cody told us our bill would be one amount only to get the bill and its approximately 60.00 $ more then what he wrote 3× on the paper....but wait it only gets better! My phone continued to drop calls and break up while trying to talk on it...so after 2 hrs on the phone with customer service they said I may need to take the phone back maybe it was defective or need to replace Sims card....so now I have a higher bill and a defective phone..i think not! So I returned both phones with the guaranteed 14 days return policy only to receive a bill today for over $800 because Verizon is now saying that they did not get the phone back. I handed the phones to a sales person at this location what they did with the phones is now my problem...lets not forget how helpful Cody was when I went back to the store upset over the bill.....he cant help me I need to deal with customer service. ..wow if I could give a zero rating I would.....beware

After trying to get a new phone from different locations I stumbled into this location and was absolutely amazed at the professionalism and efficiency. They truly made my day! Thanks so much!

Best Verizon in the area! Kody and Dan along with many others over the years! Always professional and helpful!

We spent quite a while yesterday upgrading my mother’s phone, and then more time today to add a line for me and switch over from AT&T. Gonzalo Padilla was so incredibly patient and helpful (no matter how many times I asked him to explain things!) He made sure that there would be no surprises for us on future bills and helped us find the solutions that worked best for us. You can tell that he genuinely cares about his job and the customers. Verizon - he’s an asset to your company! I’m grateful that he’s the one who was there when we walked into the store and recommend him very highly.

I had an excellent experience at this store recently. I visited this store after being a Sprint customer for over 6 years and spoke with Anthony L. to see what Verizon can offer. Anthony was very helpful and knowledgeable and we ended up switching all 4 lines to Verizon. Our service is excellent now and we are very happy. Much thanks Anthony!!

Great service! Gonzalo Padilla was very polite, professional and helpful!

I was so disappointed that I was going to leave Verizon until I spoke with Josue and Jordan S...i not only didnt leave I upgraded to a new phone...i felt that they cared and wanted to help me... I never felt that all they wanted was to sell me a phone. Jordan S was so helpful with instructions about my phone and never made me feel that my silly questions were silly......very patient....i was very impressed with their professional manner but also that they cared...and they were just as nice and helpful after I bought the phone as before...

May 17, 2019 8:50 pmWe left this Verizon store a few minutes ago.We had a young man named Gonzalo Padillo.Have never met him before but so happy we got him tonight. I cant begin to express how pleased we were. Have been to a few Verizons where no one could tell me, show me, explain to me in simple English what I needed to do. This was after he took the time and patience to go through everything he could think of. He wrote down everything for me. It made it so easy for when I get home I wont forget. It might sound a bit overboard, my praising him but after what I have through for a month, I cant thank Gonzalo enough. My next phone will be through you for sure. There are not many as professional, kind and patient as you were to me tonight shortly before closing. You are awesome!

Ive been working in customer service for 30+ years, my entire career life, so when I tell you that Kody Roussert is one the best customer service representatives Ive ever met, that can not be taken lightly!Kody is exactly the kind of employee you want and need in order for a company to thrive and be successful!I hope that corporate at Verizon reads this and gives Kody the recognition he deserves, maybe even a bonus or salary increase!Kody is an amazing salesperson laser focused on service! He is literally one the best employees Ive ever come across. You better take care of that guy, or Ill be recruiting him!

We had a very very bad experience at this store in the mall. We do not recommend it. You should train better your sales team, they were rude when we rejected one of their offers while we were walking by. It was a young girl with glasses that started making fun of us and laughing at us for not stopping with them. We shouldnt have to deal with this with such important and good company like Verizon. Very very disappointed.

We love this place! The customer service here goes beyond awesome! Chelsey is the best!!! I wish everyone would give us a customer service as great as this one...

STAY AWAY from this store and Jonathan. Don’t let him talk you into a new phone saying Verizon will be 5g in February and tour phone isn’t compatible. He will tell you anything to make a sale.I went in to sign up for the 55 plus unlimited plan advertised for $60. I asked specifically about $60 several times and was told yes it was $60 for one line. He mentioned a new phone. I told him I don’t need a new phone and then was told my iPhone SE would not work on their network or any network when they change to 5g in February. I was also told by one of the guys that once you reach 20g the speed would slow. I asked what my plan would cost with taxes and all and he said the same as my current plan. $68 plus some odd change. When I looked at my online account I was signed up at $65 and close to $70 when all was said and done. Not much more but nothing but lies and hidden truths. I contacted Verizon by phone and actually spoke with three reps and:TRUTH IS: The plan is $60 ONLY if you buy a new phone or sign up for auto pay. One rep even questioned the buying a new phone. It’s paperless billing and auto pay that will get you the $5 discount. He never ever mentioned auto pay even after asking many times about the $60;TRUTH IS: The plan will slow in congested areas not when you reach 20g; andTRUTH IS: The iPhone SE will work when 5g rolls out for at least 5 years because 4g LTE isn’t going away.I actually spoke with Jonathan after these calls and he said he has a list (of phones that won’t work) and said ‘good luck when it doesn’t work in February.’Don’t let this guy talk you into a new phone for this reason. It’s just not true that Verizon will be 5g only. That actually makes no sense with all the 4g phone users.Shame on Verizon for allowing dishonest salesmen like Jonathan to represent them. I’ve been a Verizon customer since I’ve had a cell phone and this caused me to question if I wanted to stay with them.

I would have to say my experience was pleasant and enjoyable. My rep was Joseph Creighton he got me hooked up on an awesome phone and a great deal I wasnt aware of. I was in and out and had all my stuff transferred with no issues. I hate putting on screen protectors because I always mess them up but Joe kindly offered and put it on perfectly.I definitely will be going back to the store and see Joe for my next phone!

Went there the 5th of January and chris helped me out tremendously. I am extremely happy with the device he helped me select and extremely happy with the service that was provided. They are extremely efficient with their work customer care. Go to for sure! Thank you!

Outstanding customer service!The manager Rob made an appointment to help me purchase my new iPhone and went out of his way to help me transfer my files from my old iPhone to my new iPhone. I highly recommend him. I’ve always gotten help from great employees at Verizon wireless stores but Rob from the Westfield countryside mall is hands down the best employee of Verizon wireless and any company I’ve ever needed help from.He’s knowledgeable, professional and personable. I told my husband to only go to him now.If you need help getting a new phone or anything cell phone related, go to Rob.

I have been going there for the past 4 phones and awesome experience each time except this last phone. It took one trip back to the store and three calls to customer service to straighten out the mess one new guy made. Read your bill carefully! Everyone cleaning up the mess was great! I am back to being a happy Verizon customer.

Great experience! I had broken my phone and needed affordable options. The gentlemen were very professional and very helpful. Specifically, Stephen was very knowledgeable and upfront with the so what when it came to the services, plans and phones. He is VERY detail oriented, therefore I am VERY thankful! Im so thankful that I am even typing this on my new phone! Thanks again guys!!!

Always very helpful!

Awesome service! My old phone died and I needed a new one. When I walked in, Rob greeted me and helped me even though it was his day off and he was just stopping by. Steve completed my transaction and was SO helpful in explaining features in easy to understand terms for the technically challenged! He is my new phone concierge! Thank you for the awesome service!

My husband and I came in to see about a few functions on his new LG phone. We meet with Anthony, was really nice and was whiling to take as much time needed to make sure my husband was comfortable with his new phone. He showed us a few things with the phone as he has the same one. He made us both feel very welcome and did a great job. He then took Hus time to look at out account, change our plan so that I could get a new tablet. Everything was setup for me when I left and Im so happy that we stopped in to see him today!

New to the area and this store took great care of us through a new transition and new phones. Changed providers after dealing with Evan and felt very comfortable with the service and all went smoothly. After getting set up Evan was available for all help and questions, and helped with additional items himself to help us out as we had a lot on our plates. Great experience and so happy we made the switch. :-)

I visited the VERIZON store at Countryside Mall last night to trade in my I phone 7 and upgrade to either an 8 or 10. Monique was helpful and extremely knowledge about the phones and explained the differences in the phones without pressuring me to chose one over another. I bought the 10 but there was a problem with the data transfer, she was patient and persistent in attempting to fix the problem, even though we were there after store hours . Monique provided excellent customer well beyond my expectations.

I have stopled by and talk to Paul K three different times he has been very patient extremely knowledgeable very helpful for us seniors and is a terrific employee of Verizon. I would highly recommend anyone that’s interested to talk to PaulAs he will spend as much time is anyone needs to understand the workings of a new phone.

The costumer service at this place is amazing. Trevor was help us out with our issues, gave us options and took great care of us. We went to another location before coming here, the one in 60 by chipotle and they didn’t help me out. We appreciate Trevor patience and help.

The atmosphere in the store was amazing. I was greeted with smiles by Valdez and Steve. Steve handled my needs very professional. He offered to go over my accoumy to Make sure I was getting the best value for,my plan. I will be calling him in the future and recommending him to family and friends.

STEVE, IS THE MAN !! Attitude is everything with him ! This guy goes above and beyond when it comes to the customer ! It was super busy around 1pm today, he took care of myself and a lady at the same time!! Can you say ultra-multitasker? Very knowledgeable and very professional ! Thank you very much again ! - Nick

I called Verizon and spoke with Steve, he met me at the store very quick and took very good care of me. Did not force me into anything. He gave me great advice on plans and got me the best one. I highly recommend Steve. Great sales associate and will take great care of you.

Very pleasant experience, Steve answered all my questions with a smile and even educated me about my new device. He sold me some accessories that I will use in my everyday life to make my life more convenient. After all these years I have acquired a Verizon rep.

Stephen answered all of my questions and even spent time with me showing me things I had no idea my phone could do. After I found out my phone was compatible and able to sync with the tablet on his desk I left with an awesome big tablet for $50. I have sent family and friends to him and they all tell me how happy they are to now have their own personal verizon rep.

Anthony provided me with top notch customer service. Helped me get my locked s7 back up and running. Great location, easy to find! Anthony is the man, make sure you schedule a time to sit with him and you will not be disappointed!

As a senior citizen I often feel intimated and dis respected when dealing with tech people. Monique and staff were fantastic and walked me through everything.

Steve helped me with a major problem in my cell phone that No other employee was able to fix. He is very knowledgeable and professional in his work. I went to the Nebraska ave store and no luck. Then Steve came to the countryside mall where another employee could not help. Steve came to the rescue. Thank God we have Steve berta! Great him well as he is an asset to your company. Thank you.

Nice staff

Shane helped me with my sale. He provided excellent customer service for my family and myself. Thank you so much!

Bluetooth speakers are extremely good. In fact, these speakers are working well with my Mi Note 5 Pro. I just want to thank the company for such an amazing product!

I came into the Verizon store today Miracle & Kassandra helped me with gettingMy devices setup. Also Miracle helped me lower my bill and got me a free tablet out the door. Miracle & Kassandra are very personable and made excellent suggestion. I would highly recommend going to this store to ask for MICHAEL MIRACLE.

Joe Creighton went above expectations, professional and courteous. Even met us on his day off in another location to solve our problem. Never had that experience in a Verizon store before. Cant say enough compliments A++! RC thanks Joe

Came in with some questions. Brad answered all of them and even took extra time to teach me a few things I didnt even ask about like voice text! 5 star and totally recommended

So I needed a lot of help understanding my new phone. Anthonys was a really big help and even helped me understand Pandora and how streaming works. He changed my plan and even saved me enough to help me get a new tablet.

Ron and Shane helped me to finally upgrade my iPhone and iPad! And had a great time doing it! Would definitely recommend this store!

Came in with an account issue. When I arrived I was acknowledged and greeted professionally. I did have to wait, but had all my needs addressed in a professional and courteous manner. The verizon rep Steve went out of his way in finding the best options for the issues I was having.

These must be the worst trained reps in the entire company, because every time I come in here (often times to address the same recurring problems), I get a different story as to what company policy is. Then without fail, they claim the policies are unchanged and the previous rep I talked didnt do their job right. Seems like that must be a training problem huh? Cant wait to see what they tell me next time.

Salesman Alex Rumoro was fantastic! He was knowledgeable, patient and kind. The WiFi was very slow and should be increased in order to expedite the transition from one phone to the next. Kudos to Alex for putting up with that and the constant noise from the mall kiosk just outside the store door. I highly recommend him to other Verizon customers in need of phone updates..

Outstanding Customer Service! David Amar is fantastic!David listened to my unhappy story of how my LG 4 phone just turned off and would not come back on.He explained the bootloop issue with the LG phones, which I had never heard of and asked me what I wanted in a phone.After much discussion and David showing me three different phones based on my preferences; I decided on the Samsung Galaxy S8+. A great phone with some really cool features!David after setting up the phone and showing me how to use it, went above and beyond by adding to my phone the apps that I had been using.He customized my home screen and organizing everything for easy use. He was also able to recover my contacts, voice mail and text messages.When I left the store, I was smiling…That is the power of excellent service!

Steve was an excellent rep! Great environment and Steve went to all lengths to help me and my girlfriend out! Wouldnt go to anyone else

Great experience. Had the opportunity to work with a very knowledgeable and helpful staff. Went into solve a dispute with my two uncles and Brad Schwab was the agent who assisted us. We were out of there in under an hour with our problem solved and a lower monthly fee. Very grateful.

Omg!! Loving my new phone!!! Totally awesome, patient, thorough and fun!!! Thanks Mike Guglielmo!!The Best!! Get your new phone @ Verizon!!

Brad was great. explained everything perfectly helped us choose best option for my needs, got a great phone with great service. Definitely the best Verizon store in the area.

Dan was great! He walked us through our options and explained everything. Dans much more than a salesman, hes a helpful resource for any future questions or concerns.

Evan....flawless from start to finish. New phone and transfer info @ 35 min. Very personable and professional. Will be back and

My girlfriend and I visited the Countryside location last month and our sales associate Steve was more than professional and helpful in her purchase and he walked us through the process smoothly and efficiently and wanted others to know the staff is friendly and informative and would recommend them as my go-to store. Thanks for a great experience.

I must say best customer service hands down. Informative, polite, offered water and coffee. Highly recommended to visit and contact Steve!

Total disregard for your time, mistruths and discriminatory.When I first walked in I was told by Mike it would be 15mins and asked if I had something simple which I replied yes I had a return (still in box and literally a 5 sec transaction). 90 mins later I was still waiting while Mike discussed football, etc to his customer. When I was finally helped by another rep, he kept stopping to help other previous customers that kept coming back with other issues. He also told me my original sales person was a different co(?) even though they are still cellular sales(?) Verizon. I felt like I was being treated different because I had a return.Btw while waiting I called the cust serv number listed on their sign and in another review and its a recording saying leave a message?! Time and time again I watched as customers were told the same line (in regard to wait) I told my rep better estimates would go a long way. Customers like honestly. Never again.

Nate and Brian your the best people I ever dealt with they help so much

I met Steve at Verizon in countryside mall. He was very patient with me. He answered all of my questions and was able to provide me excellent service. He got myself and my wife new phones that he recommended. He is an asset to the company.

Even was awesome! We didnt buy anything, just went in to change and activate a phone, but he explained everything really well and saved us money.

Ismari was absolutely great! She was very knowledgeable, professional and exceeded my expectations. I will be going to her for my next upgrade. Thank you Ismari!

Steve provides excellent service. He was at the door smiling waiving me in. I was having a problem with my phone and Steve was able to take great care of me.

Nate is awesome...he helped me log into my Facebook account that I had been locked out of for weeks....Verizon at Countryside is my only cell phone provider

Anthony helped me with upgrading me to a new Galaxy S7 and I love it. Thanks Anthony and Valdez for all off of your help guys I really appreciate it!

A one of a kind experience! Evan was very professional. The staff worked as a team to solve my problem without being pushy. Will come back to get my new phone.