The young lady who waited on my brother and I was not very helpful or professional. She had the attitude almost as if we were bothering her. This is not good if you want sales. My brother has been in sales over 30 years and could not believe how we were treated. She did not have a mask on and we both did . I wondered if this is why she treated us the way she did. I have been here before and I had a very nice younger man help me who was a great help. I would not go back there . We went to the corporate store in white oak at the garner store and we were treated with great help and a lot of information from a very friendly and helpful gentleman. Do yourself a favor and never go to this store. Go to the corporate store in garner . Ten times better help and experience .

They are extremely slow, but the female I interacted with did not fully disclose the accurate amount I would have to pay per month. She chose a more expensive plan and withheld monthly payment fees for an app. Very disappointed that people are still lying to have the top number of phones sold.

I leaving a review here on becoming a verizon celluar customer. Which I may never become because I cant get anyone to answer the phone to answer simple questions. I have been with T mobile for 7.5 years I always get someone from Tmobile to answer or call me back. I was only looking to change providers is due to a move and the new location I has spotty service. Verizon as big as you are I cant see you staying number one if you cant improve your customer service experience. A simple call back when call volumes are high would be a start.

Very good and knowledgeable staff. Honest and patiently insightful with helping me understand what my phones issue was. Thank you for your help.

Latea was awesome! Best customer service and super helpful!

I am new to the area and needed to upgrade my phone. I went to this location and Tommy, the Verizon rep I dealt with, was polite and professional.He made sure that my transition from my old to new phone went smoothly. I cannot thank him enough. I was throughly impressed. I will definitely recommend this Verizon location.

Very clean location. Salespersons are very professional and treat the customer with respect. They will help you with the best deal possible.

The gentlemen were very polite and helpful. The woman was rude to one of the associates in his quest to help me. They did correct their error upon my return to the store.

We went to another Verizon location in Garner this afternoon to purchase new phones. We let the salesperson know what we were wanting to buy and he told me to go through the app and basically order the phones myself and select store pickup as the delivery option. I didnt think much of it, but when he brought the phones to us, he just gave us the boxed phones and told us we could activate them when we got home. My husband and I are usually pretty good with technology, and I figured maybe this was a COVID-19 precaution so that they didnt have to touch peoples devices, so I was initially fine with this. However, when we got home we ran into all kinds of problems with activating our devices. We tried to figure it out ourselves, but we ended up going to the Verizon store in Clayton since that is closer to where we live. I explained the situation to Sean and he brought us back to a desk and sat down with us to take a look. It turns out that the guy who told us to order the phones through our app assigned our phones to the wrong phone numbers and that was essentially causing all of the problems. Sean was extremely friendly and helpful. He let us know what happened and he told us what he was doing to get it corrected. My phone needed a software update that required WiFi, so that was a step I needed to do once I got home, but after doing that it works like a charm! We both now have working phones and I wish that we had gone to the Verizon Clayton and worked with Sean in the first place. We will definitely be going to see him for any other Verizon visits in the future.

The female who interacted with me had a personality to get rid of all your customers. Her messy desk with food and personal items strewn across it was absurd. Lets just say, as a retired VZN employee who has worked customers, she is a great example of WHAT NOT TO DO! Just make a video of her and show it to the new hires. I cleaned my area with a Clorox wipe but shes too arrogant to pick up a hint. She succeeds at making customers want to roll up to a different VZN store. I plan to. In his day of Covid and variants I expected more, even neat may have fooled me to think her desk might not be contagious, but lets just categorize her as E X T R A.

Poor costumer services.we called the store before arrived, no one answered and we found out that their phone haven’t been working for a while . Pizza and plates on their desk, they didn’t care, they saw our order in the system and we never got a call or a text to let us know that our phone is ready to pick up, I believe there were managers siding like was their house sofa, so unprofessional.I recommend to choice an other store .

Great service. Fast and very helpful

Great...Candace was very informative about the different products, she was patience and answered all my questions. ⭐🌟⭐🌟⭐

I have always liked it here. Good atmosphere, good people and good prices. Been with them for 5 year + so its good overall.

Very great service with Candace! She was very informative, patient, and nice

Tyresse was so professional and nice, fixed my issue quick fast and in a hurry. If you have any need for upgrades, accessories, or you have issues with a setting on your phone, ask for Tyresse. You will be a satisfied customer!

The customer service in Verizon is excellent but I think Verizon is way too expensive and sometimes you dont get what you expect or what you think you pay for.

Ive been a Verizon customer for a while and Sean has helped me with my last two upgrades. He is extremely knowledgeable and friendly. I upgraded to the LG Wing via his recommendation and spent about 3 hours in the store for transfer of info, etc. And I didnt mind being there at all. Everyone is super friendly and Sean is one of the best retail service persons Ive had the pleasure of meeting.

Store was filthy, one employee was napping when I walked in, salesperson that “helped” me completely contradicted what I was told when I spoke with an associate using the Verizon 800 number. Not sure if this was do to trying to get a bigger commission or what but needless to say I will never be using a Verizon store again and will be using their website to conduct business with Verizon.

Peyton was amazing. Professionalism was on high beam.Great personality and extremely knowledgeable.It was a pleasure chatting with this beam of sun Ray.Thanks Peyton you are in line for blessing after blessing.

Just awful!! Went in the day after getting a Hot Spot with issues. Went in another 3 times with the same issues. Never wanted to help. Went on a trip and the issues of restarting and No SIM kept happening. Go back to the store when I return from vacation and now I have to go through customer service and get a replacement through them using the manufacturer warranty. Thanks for being no help and your TERRIBLE customer service!! I will never step foot in that store again.

I went into the Smithfield store and worked with Janet who fixed all my problems and was wonderful to me and my mother after working with Tyrese in Clayton when over priced what I was purchasing and then lied outright to my face about fees after I had already signed everything. After getting home and realizing he lied again about about another issue to where what he sold me would not even work with my moms phone. Knowing her phone was a certain model and never told her it would not connect to each other. So I then had to go back and buy a new phone. Thinking I was going to have to spend another 2 hours in his store which is not even in my town. I called before leaving said what happened. He said he had a phone and in way there then said he didn’t. I asked him to call Smithfield store he said they didn’t have any. Come to find out they did. I went there instead. I called in way to save phone and she met me when I walked in. From the get go one of the best experiences I have ever had. JANET will take care of you. I have never had good business from the Clayton store and have worked with Tyrese twice now. Once on 2/15/2021 and once when I purchased a new phone. Worst service ever. Lies will ruin your business. Don’t up the price when the price is plain as day in your website.

I contacted this store shortly before they were to close tonight. I spoke with Randy and he was communicative of what they could provide and what they had in store. He personally spoke to the Verizon e rep that I had on the other line to effectively handle my situation. My sim card would not read and he had it activated before I arrived at the store due to his prompt handling of the call and his details in his questions. I arrived and Shayla was already on the pone with the Verizon representative I had on the other line previously. Between the three of them they saved me money and time. I am beyond grateful, it could have been so much worse if I had not been taken care of the way I was by all three Verizon representatives.

Third party Scam artist. Sold me and my wife phones with phone cases and the phone cases didnt even protect the phone. This store then refuse to fix or make it right. Would not recommend. Verizon store in knightdale is your best choice.

My experience with the entire staff was very impressive. They were very professional and hospitable. Mr. Randy, you are truly a jewel coupled with the anointing. I appreciate all of you. Thank you all.

Certain staff is more concerned with socializing than making sure procedures are handled correctly. Rather than call and address issue received a text saying Verizon would have to handle issue, Verizon said transaction was not completed correctly resulting in huge charge.

Simple, easy, quick. Very nice

Shawn was sooooo great! Super knowledgeable and helpful. Can’t thank him enough for his patience. You the baddest Shawn, definitely my go to guy for any future issues.

I have been a customer with verizon ever since alltel days. Although I have always received good service, this service event required special notice. Chris greeted me promptly and and was very personable and was able to assist me. My phone i had forever died. He was very friendly and professional. He did not try to oversell. He went above and beyond helping with new case and protection. He was able to get my old phone up and running for transfer. Any questions he had trouble with, Randy helped him with like the liquid glass. Randy is an assest because I saw him helping several members of the team while I was there. Both are an asset to your companys customer service.

I spent 3 Saturdays at Verizon in Clayton and I actually didnt mind! Can you believe that? I didnt mind because of the exemplary customer service provided by Eric Walters. I have never worked anyone so patient and professional, and helpful about what WE needed. We were spending a lot of money and he made sure we were comfortable with our new purchases and helped to ensure we get the most out of these pocket computers we carry around. We have a lot of options as to where we do business, I choose to follow Eric, you should, too! You wont be disappointed!

I visited the Clayton NC store off of Hwy 70 because I had an inspection to do out there. Sean assisted me and he was super amazing! He got me approved for 2 lines through my business and walked me through every single detail of my purchase and services. Sean provided me with excellent customer service. I felt like he cared that I was getting the right thing. It never felt like he was selling me at all. Thank you Sean! Small businesses need and deserve the level of care you provided me. Forever grateful!!Deeds- Property Wealth USA, INC.

Awesome awesome awesome thank you kind and caring thank you

Excellent service woman helped me and she was Excellent go to her she is the best thank you again

Customer service was poor when I went into this location in regards to their service lagging severely. They rudely stated that the network was being worked on.Tonight; I had a question to see if they had an iPad in stock as I’m looking to purchase and the phone has been ringing for 10 minutes. I tried earlier and left it ring for 5 minutes. It’s ridiculous that you cannot get ahold of this location yet I called the other Clayton location and they picked up right away.This location is an absolute joke.

I’ve worked with Eric on several occasions to over the last year and half to update my families phones. He was the most professional and always so accommodating. Very patient with my family who isnt the most technically savvy! I give him a 10 out of 10!!

Visited store for a case for my wifes new Note 10+. Randy was nothing short of awesome. He described all her options and even put the protective liquid glass on for her. He also found a way to upgrade my plan, saving me money in the long run. I will be back for my phone upgrade. Thank you Randy for the courteous and professional help.

Best experience I’ve ever had at any Verizon store. Eric is the true definition of phenomenal customer service! He very attentive to your needs and only wants what’s best for the customer! Eric is an all around awesome guy!

They know what their doing.

I have bought 6 phones for my family from this store and specifically Rick Starling over the last 4 years. My experience has always been great! Everyone there has been very nice, even when they are busy. I realize that getting a new phone or troubleshooting an existing one is not like going to the grocery store to just pick something up. Rick is very knowledgeable and has always taken the time to make sure our phones were set up properly and that we have the right service plan. I have recommended this store to a number of friends who have also been very pleased with their service.

I cant say enough good things about the great customer service I received at this location. Eric went above and beyond in making sure I had the phone that best fits my needs. His professionalism as well as helpful attitude made my phone purchasing experience a pleasure. I highly recommend this Verizon Retailer. Ask for Eric! His expertise and helpful attitude will not disappoint.

I was disappointed that not all the employees were wearing masks

Received such wonderful customer service. Overall great experience by sales person Robbie. My father had just passed away and I needed changes made to my account and mom wanted her first smart phone. He was so patient with her and still to this day months later checks on her to see if she has any questions. Even got a tablet for my son. Robbie went over it with him and helped him set up his account. This location is top notch in customer satisfaction and relations.

Jorge listened to what I told him that I wanted in a cell phone. He made some recommendations based on what I said, answered all my questions. I was very pleased with my decision based on his recommendations. He was very helpful and knowledgeable. Thanks, Jorge!

Had a experience.

Well... Yeah, they are nice. Of course I have go with prepaid because of credit. First they really need to have more prepaid phones on hand. The first I bought apparently wasnt prepaid and had difficulty returning. The second I HAD to buy even though it wasnt what I wanted because they didnt have the other on hand. Because I didnt have the money to just go online and get it, just paid almost 200 on the first. Verizon might have the best network but not the best options!!

The environment of the store was very...fratboyish for lack of a better word. I understand that when things are slow in the store it is easy to start joking around with each other, but when you do have customers in store there isnt a need to be outside playing around with your cars, or loudly discussing some (interesting) movie, or charging your E-Cigarette next to the customer. Beyond the atmosphere the guy who helped us was very nice and helpful in getting us my new phone, which is why they get 3 stars.

Done very well and in an Excellent understanding.......... YOUR STORE IS UNDER STAFFED. WAIT WAS AN HOUR FOR ME, A FEW CUSTOMERS LEFT. NOW THAT COULD COME UP TO PAR. ITHER THAN EXCELLENT DONE!!

I dont use this company but waiting on my sister took forever

This has got to be one of the best Verizon stores around. I have visited several times. I am always treated with respect and get prompt service from the staff here. I am not pressured into buying something I dont need, and in fact one sales rep actually saved me money by recommending a cheaper solution. If you need to pay your bill, they waive the in store conveinance fees.

I received Excellent service!!!

In all my years of dealing with Verizon, todays experience was the best yet! Von McFarland provided fast, friendly, expert customer service and had me hooked up with a replacement phone and all the associated accessories in record time! Thanks again Von, you rock!

Excellent customer service at this Verizon location. Eric was very patient and humorous while helping my mother and I find the best plan suitable for us. The staff members were friendly and helpful. We enjoyed ourselves and had a great experience!

Exelent

Eric did an excellent job helping me get the phone I wanted. He never tried to sell me something I did not want. I came in to fix a problem with my LG G5 and told him I hated the phone. I was able to get the phone I really wanted. Eric worked with me for over an hour after the store closed to make sure I had everything I needed and was happy with my new phone. He helped me set up everything I didnt understand or couldnt do because I am technology challenged. Wonderful customer service!!

I came in today to add a line, and walked out with two new iPhones due to the BOGO deal! Mya was who I was assigned to, and I couldn’t have been more pleased with doing business with her! As dreadful as I feel when walking into phone stores, she made the process so simple and easy! Never once did I feel pressured, & I had no doubt that she had my best interest in mind! I can’t imagine going through the process & it being any other way! I love my new phone and was fortunate to have such an informative, knowledgeable, & kind employee to be assigned to! I will be back for any future questions and/or business to be done! It was much appreciated! If you are anything like me & dreading walking into stores, Mya is your girl!

Not helpful

Bought a phone and the awesome guys (especially Josh) there were helping me get it activated. There was some tech/computer issue that caused a delay. Even though it took 2 hours to resolve the problem, none of them showed any irritation at all. They were upbeat, caring and professional. Couldn’t have asked for more.

Worked with Robbie. Good listener. Offered suggestions and was very clear about costs. Would be happy to work with him again.

When my iPhone 7 died on me, everyone was incredibly helpful in helping me out. They helped me put Liquid Glass on it and restore everything from my backup. They went out of their way to be wonderful!

This store has very knowledgeable and very friendly staff. They go above and beyond to make sure you understand your new phone. They are great.

The representative wasnt attentive... He continuously tried to help several customers at once, which totally seemed unnecessary because they werent busy and other reps were in the store. It was rude when he answered the phone while helping me, got up to check on others several times. Had he focused on me for just 5 minutes straight; I couldve been in and out. Good news is, my awesome experiences with other stores, other reps, and Verizon as a company, have been amazing.

Wonderful customer service.

It was such a pleasure to be assisted by Robbie Walters!!! He has such a friendly attitude and really knows his stuff!!! The great customer service that he showed my family is the kind of service that I wish I could find everywhere I shopped. I will definitely be calling on him to help me again!!!

I have dealt with the Clayton location a few times now and I have to say...wow...top notch. I would recommend anyone to go there and have no doubt they will have the same experience. If you do go ask for Wendi Puckett...she is the best!

The sales representative in this Verizon store was super helpful, super nice, and very informative about the offers available. I will make this store my go to for everything Verizon wireless.

Great friendly location!..Eric went above and beyond helping us! He is extremely knowledgeable, thorough and professional! I was so impressed with him!!..Eric..I will definitely be back in to see you next time I am in town!! Thank you again for all your help!!Jennifer ~ Rochester, N.Y.

I cant say enough about Eric at the Verizon store across from Burger King in Clayton. He went above and beyond for my mom after she lost her phone. Not only was he able to find a budget friendly phone, but he also was able to lower our bill by making proper suggestions. His customer service then convinced me to purchase a new phone for myself. To take it even further, he was able to help reset lost passwords, recover lost pictures/text, and still kept my bill lower then when I arrived. If you need help ask for ERIC. Thank you Eric, I will be back in the future! -Jerry

Jo Jo is a complete professional. No matter what you need Jojo will provide knowledgeable assistance. I would suggest that if you go into the Clayton Verizon store that you be patient and wait to be helped by Jo Jo. The other employees will only help you if you are making a purchase. If you need help with your phone, forget it. They will tell you to perform some task that will not work and rush you out of the store. Trust me, Jojo is the only associate that anyone should work with.

Good work

Travis Carter is the best! We spent 5 hours switching all our old phones over. He was so patient, never rushed us & gave all the information we needed to make a smooth switch. He is a great example of superior customer service.

Two outstanding Verizon service reps assisted us at the Verizon store on Hwy. 70 in Clayton, NC tonight. We were thrilled to be given such excellent service and we look forward to handling all our business matters with these select individuals. Hats off and thumbs up, guys! Keep up the hard work!!...

Best experience I have ever had. I have a very large business account and Jorge Arturo Martinez took very good care of me and I could tell he actually took the time to care about my situation and help me. I’d follow him to any store he worked at for his services ! Thanks You!

I am very satisfied! Jojo saved me money while upgraded my two devices...wow I made money! She is very knowledgeable. I am grateful for her Service.

Great service and friendly staff. Rick Starling is very knowledgeable and has a great attitude. You can tell he enjoys his job. A nice experience!

Eric was super helpful and took lots of time patiently explaining the features of my new phone. He’s a great teacher and my daughters were so impressed with what I learned! Thanks so much!

Walked in with elderly parents wanting to upgrade from flip phone to iPhone.Associate was very patient and very polite. He explained the features and plan very well. Great experience!

I had a fantastic experience with Josh! You can tell when someone helps you from the heart and Josh does exactly that. I strongly suggest coming here!

My husband and I just visited this store and dealt with Eric. He was extremely helpful and very professional. He was very knowledgeable about all products and services. I highly recommend this store.

My experience was awesome, I dealt with Sean Freeman and he was so nice, knowledgeable and just awesome. You are very fortunate to have him on your team.Thank you for a great experience, Carol Poole

JoJo at this Verizon store does an amazing job. She is so sweet and truly cares about each and every customer. You can even call and set up an appointment with her! Awesome experience! Have previously done business with her and will continue to in the future.

Unbelievably positive experience with Eric at this Verizon store in Clayton. If you are in the market for a phone see ERIC he KNOWS HIS PRODUCT . AND WILL PATIENTLY TEACH YOU ..Eric got me into a great new device that Im already more comfortable with than my previous device within ten minutes of having the phone ..i had dropped my other phone and the screen was cutting me if I wasnt careful.ERIC TOOK HIS TIME AND TAUGHT ME HOW TO USE MY PHONE!!!!Plus I now have all the accessories I need for my phone for the same price as I anticipated paying to just make me mobile again . I will never use another rep if I live remotely close to the store he is working in . come see ERIC!! #verizonstoreclaytonnc#verizonauthorizeddealerclaytonnc#cellularsalesclaytonThanks Eric

10 STARS!! I cannot say enough about the great people and wonderful customer service experience we had today! Eric helped us set up a new phone/line for my mother-in-law, and it was a pure pleasure from start to finish. You need ten more Erics!

Sean Freeman is the best. Takes time with me.. very patient answering my questions and I always learn something new. Very professional and knowledgeable.

Great experience at this location with Jorge! He spent a lot of time with us. Very knowledgeable. Highly recommend!

Very helpful and friendly! Not all stores are staffed well. (By well I mean pleasant employees). This one is! I recommend this store over all others in the area.

Eric is very patient and addressed my needs directly. I had volume control issues on my phone and car related issues such as Bluetooth connectivity and screen sharing for GPS. Eric had excellent customer service and was extremely helpful. I recommend Eric to anyone that visits the location.

The sales associates always know how to help and steer you in the right direction even if you are indecisive like me and take forever to make a choice they wont rush you

I recently got an iPhone. The service is amazing. Robbie was my representative, he is always happy and helpful. Everyone in the store greet customers with happy smiles.

Shawn Freeman, a customer service rep., was so patient with my many questions. He was very informative, directional about processes, and customizing my technology for my needs. I feel fortunate to have the Verizon Store nearby and to have a customer service rep. as knowledgeable as he.

Jorge has excellent customer service, took his time to explain our service and how our phones function. Thank you Jorge, Merry Christmas.

Eric is the best!!! Very professional and helpful. A real asset to the Verizon organization!!

Kent Mason is a GREAT representative with a wonderful personality knowledgeable and willing to go that extra step weather its returning a call email or just making sure that you are comfortable with your phone service or accessory.

Sean & Eric are super polite & knowledgeable. I always dreaded going to do anything with my phone but we had the most relaxed, quick & painless trip Ive ever had in a phone store!

David Peace is awesome.

I have worked with JoJo now for 5 years!! She is amazing and I dont see anyone else! Shes been so wonderful about always being honest with me. She always checks in with me to be sure Im happy and if I have ever ran into a billing issue she has always taken care of whatever the issue may be. I always try to call and let her know Im coming in the Clayton store and she sets aside time just for me so no waiting around!! Im never switching Verizon agents because JoJo is 100%hands down the best you will EVER find!

I would have to say I have never had a cellphone or service store employee care so much about me switching. Ive had Sprint, straight talk, even cricket, Verizon took great care of me, they answered all my questions with ease. They sell their product well and professional. 10 out of 10 wont be changing my plan again!

The gentleman in the store was very helpful and got us in and out very quickly! We were very impressed with how knowledgeable he was.

Received the most wonderful service from Jo Jo today. She even stayed much longer than her hours to ensure all our questions were answered and all issues resolved.

Good to know Verizon is there for customers. Robbie did a great job.

The ses reps are great,but why does it take so long to get service... its a cell phone for Gods sake. Not brain surgery. It isnt any better no matter where you go.