I called at 9am because my car wasnt starting and I NEEDED it to get looked at. Sarah got me in as quick as possible and my car got seen that day when other places told me it could be weeks. Mike Brown helped me once I got there and he was very professional and easy to talk to. He helped get my car in and out as quickly and efficiently as possible and addressed all of my concerns without making me feel crazy for asking. Sarah and Mike definitely helped change my opinion of taking my car to a dealership. Much less stressful than I worked it up to be.

Joseph Oliver was very helpful to me and went the extra mile to accomplish this in as short of time as possible. I will recommend this service to everyone.

Great service. Went in for an oil change but knew I needed tires as well. As I waited for them to finish they checked in with me giving me updates on their status so I never felt like I was waiting forever. Sought tire alternatives and even price matched some for me which I will have them order and put on during my next service. Very professional and courteous, didnt even charge me for my tire rotation.

I appreciate how professional the service department is. I was in and out in a short period of time. Keep up the great work.

We recently purchased a new vehicle from Wyatt Johnson and the staff was very easy & fun to work with, really! This is not our first or second vehicle purchase, but possibly the most enjoyable. Highly recommend. Shout out to Daniel B. For making it all happen!

I made an appointment to have my oil changed when I arrived for my appointment the service guy told me I needed to have 4x4 service. This was the first time this was brought to my attention. I had not allow enough time for this to be done. When I got the invoice it said customer had declined recommended repairs. If you know this service needs to be done, I should have been told when the appointment was made for oil change not when you arrive. To me this is very poor customer service. Until this visit I have never had this happen to me from the service dept.

I was driving from N.C. to visit my daughter and her family (including a 6 month old grandson I hadnt met yet!) when the Check Engine Light came on. The van being new to me and knowing I had mountain roads ahead of me, I was concerned and pulled off the interstate to do a google search and found this place. What EXCELLENT and compassionate treatment I received! Everything was explained clearly to me and I left there confident that the van would get me to my destination just fine. And it did and got me home again with no problems. Thank you so much!

I have been in the automotive service industry for over 20 years. I have recently moved back to the area and this was my first oil change at this service center. I did not get the young lady’s name that greeted me when I pulled up. She was very friendly and professional. I had someone else speak to me. I had no appointment. Then Joseph waited on me. Customer service was on point from start to finish. On and a day that you had an expected loss your employees were on their toes. Having been a GM employee for 20+ years in the service department I was very impressed. Hrs off to your team members. Joseph thanks for taking the time with me today.

Joe was the man who checked me in and I felt like I was treated with every consideration. He listened to my reasons for bringing my truck in and even took notes!I did buy the complete extra warranties package when I bought the truck and I felt it was well worth it as I was treated very well and nothing cost me a cent.I had gotten a flat tire on one of my dually tires and also was having an issue with my trailer lights flickering.I was out by 3:00 and was happy with the experience and new tire to replace the flat one which had 2 screws in it.Joe called me and kept me posted during the service which I appreciated.

We bought our 2021 Yukon XL from Wyatt Johnson and had an outstanding experience. We worked with Kyle Humphrey and he made you feel like you were the only customer he had. He was always willing to help and answer any questions. Shannon, one of the other salesmen, was also extremely helpful. I highly recommend this dealership and ask for Kyle. Their customer service is great! I just wish the parts department would offer military discount like Jeep and Ford does.

Had an appointment, but they had to order the parts, so I chose to go back when parts came in.. the service was very good and the staff was professional.

Everyone we came in contact with was more than friendly and helpful. We were stranded in our 2021 Yukon and we appreciated the help when we needed it! Angel and everyone in the service department was fantastic. Not the way we wanted our vacation to end but thankful we were near Wyatt Johnson. Thank you all!

Second oil change and operating point inspection for my Buick Regal. Professional and customer oriented as always. One of the reasons all three of my vehicles are from the Wyatt Johnson family. Over the years I have developed a bond with the service reps at GMC/Buick. They have earned my trust.

Wyatt Johnson is always welcoming and truly professional. Their Service Professionals are always able to come through when you’re in a pinch.. I highly recommended them .

Less than a year old GMC Sierra 1500 AT4 with less than 13,000 miles had random major engine issues. The dealer completed all warranty work to standard but I was not given a loaner vehicle for over 10 days while I waited on the maintenance to be completed. I received minimal updates about the actual issues with my truck and was not given any update other than they still didn’t have a vehicle available for me to use. I work full time and had to rely on friends or Uber to get to work for two full weeks before my truck was repaired. Not the type of service you would expect after buying a brand new $65k truck.

I just want to say wait time was less than estimated. Also want to say thanks to Chelsea Lewis for being a positive first impression for the service department and Angel for his thorough explanation of the process and service rendered.

Mike Brown was my service advisor. In addition to rotating my tires, there was a minor recall on my infotainment screen that was taken care of also. Mike was attentive and knowledgeable. It was a pleasant service experience.

The service department worked on my pickup truck for several oil leaks a couple months ago. Noticed some oil spots on the garage floor. Took the truck back and they said looks like the oil is coming from the drain plug. They made the necessary repair and warranted the fix. Unlike some service departments they are HONEST👍Could of easily told me the leak was coming from some where else. I highly recommend Wyatt Johnson

As always received the best of service.Big thumbs up to Angel.

Service Manager Dave accommodated me even with a fully booked calendar. I was worried about not getting my maintenance done before taking a long drive out of town this weekend. Thank you sir truly appreciate ya! Today was the first time I didn’t have to wait long and the service folks were all great today!

I wanted to leave another review. I gave 5 stars because Danny Tyce & Bobby Daugherty are awesome. I brought my vehicle back as it tried to stall on me. Not only did they figure it out but they also helped me fix it. Danny, bobby and the whole Wyatt Johnson staff are amazing. If you need to have your vehicle serviced this is the place you wanna take it. They will give you options and their prices are great. Thank you all so much for helping me out on my 2014 GMC Terrain.

Danny helped me from day one. I was told motor was no good. I bought this car somewhere else after I was in an accident in May. Took all the money I had to purchase it just to be told it was shot. Bobby Daugherty did an assessment found it to be the timing chain. Danny went over everything to help find the best option for what money I did have. Ultimately decided to repair the timing chain. Dropped it off @ 8am on Tuesday got it back on Wednesday @ 8am. Thank you both so much for helping me out, explaining it all to me so I understood what needed to be done. I will be doing repeat business for sure. Also telling everyone I know to go there. Thank you all again.

Brought my vehicle in for 7500 service (2021 GMC SIERRA SLT X31) oil change tire rotation and vehicle inspection. Michael Brown was my advisor and was great. I have always brought my vehicles here to be serviced and have never had issues. They service my wifes Buick Envision and before my current vehicle they serviced my Chevy High Country. Kim and Angel always help me when needed as well. They have a waiting room, and coffee available and keep you informed as needed. Awesome team!

I took my 2020 in for a regular oil change and tire rotation. I also needed my back up cameras repaired. The camera repair was going to take longer than expected, so the dealership gave me a courtesy ride home. They came back and picked me up and took me back to the dealership after the repair was completed. I was extremely satisfied with everyone that helped me take care of my car.

Always excellent customer service! Service Manager David & Service Advisor Michael B were awesome at keeping me updated on my vehicle status.

I was a walk-in, and the service team, from the young Lady that greeted me at my vehicle, to the gentleman that assigned my service, was sincere, friendly, and professional. They took care of me, as if I had an appointment ! Thank You, to the entire service team, especially the person/persons that performed the oil change, on my vehicle ! Much gratitude !

Fast and efficient service. The maintenance team was friendly and provided an excellent facility to wait during vehicle servicing. Been a satisfied customer for over thirty years!

I bought a brand new 2021 Buick Encore GX and the cruise control/front camera wasn’t working. To keep it short and simple the sales manager nor the lady that sold me the car tried to help me with the situation in the way I felt they should have. I had to call Buick myself to get an understanding of what was wrong with the car because when I called the dealership they tried to say nothing was wrong with the cruise control at all. Michael and Doug from the service department went above and beyond to get my part for my car, scheduled it to be put on, and got the work completed. I’m very disappointed in the way things were handled with the sales manager at the GMC dealership located on Wilma Rudolph. I wasn’t able to test drive the car prior to purchasing it and I didn’t think that it would be anything wrong with it being that it was a brand new car. If the proper communication had taken place, effort to help fix the situation or even an sincere apology would have been given it could have went a long way. I have never had such horrible or disappointing experience and I won’t be going back for another purchase after this situation.

I highly recommend Charles Goodrich to my family and friends. He is an excellent person to do business with and makes sure you are satisfied before you leave. I would give him 10 stars if I could.

Angel, the service representative was Awesome! He was personable and professional. Most importantly, he kept checking and updating me on the progress of my service which was very reassuring while I waited. Best Customer Service I’ve ever experienced!

Michael Brown, my service advisor kept me well informed throughout the whole process. Called me with the quote, called me when all the parts where in, and finally when my truck was done getting serviced. Was out of town and explained to me it was fine, just pick it up when I came back !

I had to have my water pump replaced. I had to go to the deal as the timing belt was involved. It would not have been a problem but the price was 150% more than repairpal. I also had problems with getting timing out of the service advisor. The target kept moving without explanation over 3 days. I finally spoke with the service mgr who quickly told me when to expect the service to be completed. No major issues with the repairs, I just felt it took too long and cost too much.

Doug in the service dept was great he let me. Know everything that was going to be done and they had the work done in record time

It was awesome,i got there this morning,i brought the car in the service,Mr.James gave me a car to drive while they they were servicing my car!Once again,Mr.James thank you very much,i was very pleased with their service.

Mike Smith took excellent care of us. Quick and professional

Mike is an awesome advisor. Best service dealership I’ve been too in Clarksville.

Everything thing was done that I asked for, even though they were real busy, I was not there for a long time. I had about 3 service discount coupons and they chose the one that would save me the most money. Would recommend to anyone.

They got me in quickly, and Doug Seay took great care of me! This place is nothing short of amazing.

My service was completed in a timely manner. I will definitely be using them again.

I did not like the fact that I did not get a courtesy call, or voice mail that my vehicle was ready for pick up. I had to call them. Ive been doing business with them for several yrs.

I had a great experience and received great customer service. Kim, Angel, Doug, Mike, Danny and the entire staff were excellent. I could not be happier with my service experience.

Great Service Department! Mike Brown was professional and friendly. Shout out to James Cline. Thanks guys!

Mike Brown is an very professional service representative. I have been a customer for three years now. The service experience with Mr. Brown has been the most professional and courteous experience I have had with Wyatt Johnson GMC. He really sets the standard for others to follow. Thank you

I was getting a bed cover put on. My service guy, Danny, made sure everything was installed and ready to go, despite the part not being there on time. Instead of brining back the truck the next day, I was able to get it back the same day. My experience with them has been great every time I’ve used them.

Angle in services was extremely helpful and professional and not only that was able to help me deal with a previous dealership that had tried to basically screw me over. Saved me over $2300 and on top of that was amazing help.

Michael in service is always professional and always makes sure all of my vehicle needs are taken care of!!! I dropped my vehicle off yesterday and needed a loaner which he made happen. This morning called me right away to tell me everything wrong with my vehicle. Looked out to see if they were covered by warranty first and make sure that I knew what was going before any work was initially done to my vehicle. My family very much likes working with Michael if he is unsure about something he doesn’t hesitate and tells us he will find out for sure about a situation. He works pretty fast to get us in and out of there with the utmost respect! I have worked with him a few times now and pretty much plan to only work with him!!! Thanks Michael!!!!

Man taking the vehicle in seemed more interested in trying to sell a vehicle to the lady in front of me than getting my vehicle into service. Had to check in with him to get information. Service was very good but when a customer wait there, professional service would be to give updates without the customer having to come to you.

Even though the issue wasnt found, I am thankful for the prompt attention to detail about my vehicles issue.

Always great service. Ive been a customer for over 40 years.

Adrian, Thre service representative was very helpful and knowledgeable. I will definitely be back if I need additional services.Satisfied Customer

If you are looking for great customer service, this is the place. Each interaction Ive had was outstanding. This most recent visit Mr. Mike Brown handled my vehicle with care and made sure I was properly informed. Shout out to Angel, Corey and the maintenance technician that fixed my GMC Sierra as they are the reason I am a repeat customer.

The service was great. I have used this dealership for the past 6 years and I have been very satisfied with this dealership.

Doug Seay is my go to guy in the service department, he is knowledgeable and easy to deal with. He’s been there to help and keep me updated from oil changes, to more serious work like diesel injectors. Best GM service department in Clarksville or Hopkinsville hands down.

Overall great service! Thank you Michael Brown for tending to me and my vehicle!

Angel is a great Service Writer and helped out with my appointment to make it smooth and effortless for me. Enjoyed working with him and definitely will bring it back to him in the future!

Very good attitude from all of your services department,hands ✋ Thank for good service.

This place is hands down the best service area in town reliable too haven’t had any problems since having transmission and starter replaced along with brakes and tires I’d give this place 100 stars if I could

Today I received excellent service from A young man name Mike brown got me in and out and scheduled for my next service very helpful I appreciate his professionalism

Service agent was very professional and friendly. Mechanic and agent took me to car after repairs to make sure i was satisfied with work. Ill be bank fit future service needs.

Initially brought truck in for a sunroof trim repair but also mentioned the transmission was jumping. After the mechanics evaluation, it was determined the torque converter needed replaced. Repairs were complete and truck is running and shifting stronger than ever! The WJ crew truly treats you like family! From the used car experts like the sales managers Jay & Rich and car salesmen Nick, Mike, Keith and Sylvester (just to name a few), to the service folks like Angel and even the guys behind the scenes like the mechanics (sorry dont know their names), and all the way to the general manager James. It speaks volumes to this business. Would recommend them for your next service and/or car/truck purchase! Give them a call! They wont disappoint!

Danny is awesome! They took great care of us and addressed all of our issues.

Bought the truck used in Dec. 2019. GMC 1500 SLT. I also bought the additional warranty to go along with the warranty left once the the truck. The business is good, okay. Preexisting damages unseen by the naked eye are the problems. Went in because the signal light indicator was coming on when it snowed or when its raining. Otherwise when something underneath gets wet. Took the truck in. They now find out now that the previous owner had spliced wires to attach a line to pull the truck with another vehicle. Now when I purchased the vehicle I had asked about the front tow hooks because they were missing. Well long story short, I am responsible for the damage that was on the truck when I purchased it. The warranties are no good because it is considered WATER DAMAGE now. My opinion: the truck was supposed to have a GMC CERTIFIED vehicle at Wyatt Johnson. Was it not inspected prior to putting it on the lot. I am responsible? Well its gonna cost me a truck payment to get the truck fixed. Since purchasing the vehicle all maintenance has been done in this facility. I gave a 5 star because I have had a good relationship with the crew at the dealership but this last visit.

Good people, very helpful, got my parts put in the same day.

I took my truck in for an oil change and a tire rotation. Michael Brown was the service agent, he was friendly and professional. I was very happy with the service and will request Michael again on my next visit.

Parts were not ordered correctly causing a 2 month wait. I was originally told it would be a 4 hour job and therefore I opted to stay in Clarksville rather than drive back to Nashville. After waiting for 3 hours I was then notified it would be a 6 1/2 to 7 hour repair. I had to cancel all my plans/appointments in Nashville for the afternoon. The worst part of the ordeal is they didn’t fix the problem. Two trips to Clarksville, 1 entire day wasted, problem not fixed, overall the worst service I have had in many many years!

I’ve serviced my trucks here for over 10 years, prices and courtesy had always been fair. I spent my last penny here, $81 to change oil is outrageous, minus the $500 they got from me prior to change a $24 sensor. I will never purchase another vehicle here nor have any services.

Wyatt Johnson Buick GMC is the best, the service department is the best in the nation. Doug is just great, he is just like family, so kind and understanding, the greatest.

We had our vehicle towed in because our keys had been stolen. We needed them to change the ignition cylinder and door locks, they had it in their possession for over 2 weeks and they would never call back or update us on what was going on, after 2 weeks of them promising to call back and not doing so I had to go in person to figure out what the deal was. I was told the parts were on back order and they would call me the following Monday with an update. They never called, I then decided to just call a locksmith to just give us new keys and as I was there with the locksmith the service department called me saying the parts came in the day before even though he had seen me in the office telling them I was taking my vehicle. They wanted to charge me 130$ for a diagnostic which I never agreed to and didn’t even know they had done because there was no issue with the vehicle itself just the locks but they decided to wave all of the fees thank goodness. I will never bring my vehicle there ever again.

Mike Brown is always very professional and courteous every time I have a schedule service.

Used the service dept to install a license plate holder on a new truck. Quick and great work. Thank you Mr. Shannon Moats and Mr. Doug Seay for making things happen.

Angel in the service department was very professional & kept me informed on my vehicle status

Went in for a check engine light that had gone out the day before. Usually a shop would write off could not duplicate, but not Wyatt Johnson. They troubleshoot it and fixed the issue. Also fixed 2 recalls. My wife Used the shuttle service, and truck was ready when we were told it would be. Can’t go wrong with Wyatt Johnson whether it be the shop or showroom. Great place

Scheduled service visit the day after finding the dealership did have the brattery in stock at a lower price of $165. The day if service I found out they had sold my battery and had to wait 2 hrs before they had me ready to go. Upon check out they wanted to charge a higher price that what I had been quoted so I informed they that I had received a quote so I was able to pay $165 for the battery. My car is 6yrs old and it had the original battery so I knew the battery needed changed. I was told they would do service checks while they had my vehicle but was never told they would do a diagnosis check at $50. My final cost was $241.20 which I dont think I should have been charged the diagnosis check because my battery was 6yrs old and I didnt give permission on that to be done.I usually get good quick service here but that wasnt the case at this time.

Everyone was very helpful they gave good service

WindwipersAll my visit has not been pleasant, but they do a good job since I been going, and they get the job done in a timely matter. Mr. Mike Brown was very professional and courtesy and broke it down so I can understand what was going on with my vehicle, and I thank him for that. It was good to feel like I was welcome on this day thank you Mike Brown. I been coming about 4 to 5 years and and felt on this day like I did the very first day I came to WJ. Thanks

This morning I called for an appointment to have wheels and tires rotated and an oil change. I was pleased to get this done this afternoon. The service people were excellent in every way.

The professional staff at Wyatt Johnson always provide excellent service. Our request was completed satisfactorily and we were happy with the results.

Met with Doug and Kim to get have our vehicle serviced. Recommendations from either of these Professionals can be trusted as needed to get the most out of your vehicle. We very much enjoy working with Kim and Doug; as a result, we’ll be back.

I have to give Angel Massa 10 stars. He took care of working with the warranty company. Keeping me informed and arranging a rental. They had to replace the whole engine. Car was ready in just a couple days.

Had problems with my sunroof, drain was clogged. Did not know that can happen. I know now and I will make sure it will not happen again.

Mike Brown was great very professional and kept me well informed. Customer service A+

Everything was good. Took care of the problem and hopefully it will not come back.

Was told our appt was at 930 only to get there and the glass dealer wasnt even called and it took all day to change.(5hours) Unlike other dealers this dealer will not get a loaner car out( they did this time) but they expect you to wait around all day with nothing. They made it right but weve seem to always have some issue with them. It makes it frustrating to want to go back for any other service in the future.

As always fast, professional service at a good price.

Great place and we plan to continue using them.

Generally a good establishment. My last experience wasnt the best. They diagnosed every other non related problem but the one I came in for.

Ive always received great service! Michael Brown always goes above and beyond to make sure everything is perfect!

Great service very professional and friendly

They were very nice, friendly, professional and thorough checking out my vehicle.

Great service professional car care team. They were great and took care of our maintenance issue.Thanks all

Wyatt Johnson in Clarksville TN Danny my service advisor help me out alot.. My Transmission went out on my truck. Mr Danny made it his priority on to get my transmission in..My truck went it on the 19 May...Gmc told us it was on back order it was going take 2 month to get .Mr Danny called to Gmc every other day to ask about the transmission....But he made it happen dealership got it on 3 Jun and 5 Jun I got the call that it done......I really gonna miss the service

They were on time and professional. Also, they take good care of my vehicle.

Doug Seay was great while handling the oil change on our Suburban before we went on a long trip. Thank you Doug for taking care of us!

Great job, through explanation of problem and solution.

Had appointment and work was done in timely fashion.

Doug & the folks at Wyatt Johnson Service Dept always take great care of my vehicles. Wouldnt take them anywhere else!

Great service Doug Seay is an excellent service manager! Always a great experience at Wyatt Johnson GMC!

My experience was excellent, quick service and employee friendly. Thanks Wyatt Johnson and Staff.

What an awesome experience. Corey Rhoads was very attentive. No waiting for unknown reasons. I was there to have an oil change in my corvette. Last oil change at another dealership had me waiting 3 hours. Not every mechanic knows how to work on a corvette. I left that dealership vowing never to return. The entire staff made sure I was taken care of. 1 hour later I was on my way! I cannot say enough good things about this team! My husband has even ordered a truck from there because of the excellent customer service! Corey.., you rock! You are good at your job and I appreciate your service! Please convey my thanks to the entire team👍👍😇😎

The service was just great and the personal experience was great job done right, with a wonderful price 😊