One of my favorite places to shop since college (10+ years). Recently had an issue with receiving delivery for an item I ordered; Urban Outfitters Customer Service is not at all pleasant to deal with. Reps are rude and very unapologetic when it comes to issues with product. For such a communicable company, its disappointing there is no focus on providing adequate customer service. Not good, definitely not great. Just asking for adequate service from a store/company that is as pricey and quality as UO is. Stay awake.

Cara was great and super helpful. She over heard me and my boyfriend searching for a certain style and size and offered assistance immediately. She also went out of her way multiple times to check for our sizes online. Thank you. We look forward to coming again.

Had usual stuff but didn’t have any good quality swimsuits

Place is kind of a mess. Staff has absolutely no personality and not helpful at all. I returned some stuff a week ago and still have yet to see the money back in my account.

A very holy experience!! 🙏🏽

Expensive and always cancel my order. Don’t waste ur time. Spend your money on a small business instead.

I went to return something at 1:45 pm and there was a sign on the door indicating that they were closed for employee break until 2:15 pm even though they are supposed to be open until 6:00pm. If they plan on taking a break, they should put it in their store hours. It caused me to be late for an appointment because I had to wait half an hour for them to open back up.

Cute store. Not a lot of stock, but a lot of styles

OMG I LOVE LOVE LOVE THIS STORE!!!! THANK YOU FOR SUPPORTING THE LGBTQ COMMUNITY!!!

It was cool I found a bucket hat that Ive been looking all over for so they were golden.

Hmmm mens department kinda dry

Saw a hat online, but i wanted to support the local shop. They only had one left, so i put it on hold. I forgot about it and called back days later. They still had it & put it back on hold for me! Went in the next day to get it. Really cool & nice of them

Im old, so I remember when this store took over the church building. Its a unique setting and great location. Prices can be a bit much, but if you have patience you can find some great deals on home goods. Its a fun place to browse even if you dont want to spend money.

First: its expensive $$$ (for normal people like me)Secondly: its very cool. Going just to see the store design and what theyve done to the old church is warrant enough to visit. Their displays are modular and often change. Most of it is made from simple plywood.I go a lot, but rarely buy anything. Great music. Great stuff. Great shop, just expensive. A lot of their clothes are also very fashion forward/retro so there are tons of things that I like but look silly wearing. Be aware of that too.All and all a great place. I usually come to check out the clearance section. You can find great deals there from time to time as they like to unload stuff to make way for new products.Highly recommend.

The associates are very friendly and the store is in a great location. In general the prices are a bit on the high side but still a great experience. I really enjoyed this place and would definitely be back to look at their products.

Man do u think I can come in the morning? You got enough to last until then😢❤💖let a Sadie know

This store is located across from UC in Cincinnati. It is in an old church. I loved the way they used the space and retained stained glass and original parts of the church. This store is trendy and pricey, but they had a great bargain area of discounted items in their basement. There were lots of people working to help answer Qs or show you to a dressing room. This is an adorable and trendy boutique type store.

Ive been to this location a only a few times since I live in Dayton, but every time has been pleasant. The workers are friendly and work well with the store and its atmosphere. I usually always find something in the sale section worth buying, but definitely bring a good amount of money if youre planning on buying stuff for sure. Despite the higher prices, I love it!

Love this location. Its located in a huge cathedral in Clifton, and their selection is always new and interesting, if a little pricey. I especially like all the instant photography gear theyre selling. If youre getting into lomography and film, theyve got some fun supplies. Theres a selection of records on the bottom floor, and a lot of useful books and knick-knacks for college students. Basically, if you like vintage styles and hobbies, you can find a lot of new products that cater to those interests here.

Love it !

This UO location is great, though I continue to hold out hope theyll put one in Kenwood as well to be a little more convenient to those of us who live in the suburbs. That said, a trip to Urban gives us an excuse to get lunch and peruse Clifton which is always a good time. Staff here is very friendly and helpful. Ive been a die-hard, loyal Urban shopper for years as theyre one of the better sources for things that are a little more fashionable/unique in the Midwest.

Super cool vibe in an old church building! Two floors of shopping. Trendy clothing and housewares.

Kind of small selection but beautiful building!

Really cute and cool outfits, if only I could afford them!

I literally live in this store!!!

Staff is always very nice and helpful! Great selection of things you cant find anywhere else!

Attended their yard sale for Earth Day and had a great time!!

Nice people really overpriced

Very interesting store, its just not my style.

I love UO but this location is getting bit weird. Speaking of guys floor - selection has gotten very limited. Seems they only have younger hip mac demarco style stuff now. Cant find decent shirt or jacket anymore. They even dropped shoes section.

Really helpful staff and gorgeous shop!

This is a pretty good store. My girlfriend loves shopping here

Its in an old churchBasic people love it hereLive laugh and love life

You can find the cutest stuff. The only downfall are prices. If you have the money though its totally worth buying knick knacks, and apartment accesssories--you may have to SPLURGE. I always shop the clearance first where you can get awesome deals!

Urban Outfitters was young and knew it was the hot and hip place to get your trendy wear however with the opening of H&M in Cincinnati I find the prices at Urban Outfitters to be too high this election to be too little and the convenience to be poor

Great collection. Something for everyone.

It has very nice clothing but at outrageous prices

Great store and great staff.

Its obvious this used to be a church. but little do people realize before it was the testament to the suburban co-opt of urban culture that it is now, there used to be a short lived thrift store here. i guess CUF deemed it too unsightly for the savvy UC shopper. But hey, nothing says Im hood more than paying $50 for a T-shirt.

Personally Urban Outfitters is my favorite store. They have a wide variety of interesting things from record players to clothing to poloroid camera accessories. It is a great place to buy gifts for people. I would have to say that it is a store more gauged for teens/young adults. For example they have alot of home interior products in the store that are very tumblr. Also I love that its located in what looks to be an old church.

In for a quick return, customer service was fast and friendly.

Nice staff and layout.

Eclectic and reasonably priced! Great selection!

The store is huge and has a wide selection.

Cute Lil expensive spot

Not as big as other UOs Ive been too, so not as much of a selection. Beautiful building/location though.

It is thebest clothing place ever. I love their clothes styles.

The music was really ubnoctious, and it smelled really bad in there, other then that staff was nice.

One of my favorite places

A truly spiritual experience.

I have always liked there clothes and shoes an they work well with you on prices

Every associate working greated us and offered assistance.

Almost missed it its in a old church overpriced a bit for basic clothes

Culture vultures completely ruining the 80s and 90s brands by remaking them and attempting to remake tour / rap shirts and making unauthentic fake items .... Be original vultures

Great staff.

Expensive and not a lot of varieties.

Pretty inside, just like every other one

Excellent selection

Lots of different styles

Pretty basic overpriced place

Awesome store

Never been there

Trendy

Jillian Rose Banks

I the island

Best streetwear options !!!