I went to American Freight looking for a counter height chair to go along with the wooden set my mother already has. Needless to say, I wanted a more comfortable style chair and wasnt feeling optimistic about my choices. Fortunately, Ian came out with a pair of chairs that were exactly what I was looking for and matched the original set perfectly!If youre looking for quality furniture at good prices, American Freight is your best option! Not Bobs! Ian and Logan work wonders!

Hello,In September 2020 (last month), I purchased a Kenmore elite refrigerator, a GE double wall oven, a whirlpool washer and dryer from this store.  After delivery, the refrigerator has never worked (turns on but does not cool), the double wall oven does not work (turns on and has a defective error code) and the washer does not start without several attempts. I called the store and was asked to call the a manufacturer as the items are under warranty.  Two months later, I still have defective products, the fridge and wall oven have not worked from day 1.  Sears sent a technician to our home for the fridge and after inspection, the technician said the fridge had a bad condenser and should not have been sold to a customer.  He was also reluctant to try any repair and asked me to call the sears home warranty for replacement.  Two months later and many hours spent with various calls to various 1-800 numbers, everyone apologizes, but says it’s not their department and I to this day I have not had a working fridge.  GE sent a technician to the house and he said the computer board, the fan and other items are defective and need to be replaced, the oven still does not work. GE said they will need to order parts and will call once the parts are in stock to arrange repair.  I paid $ 5,522 for the four items collective.  Please do not fall for the deals it is not worth the hassle.  You may ask how come I have not returned the items to the store?  I would need professional movers and a truck to get the four appliances back to the store.  I do not post reviews online and do not have the time for frivolous postings.  This is my first time and really just want to warn other buyers out there to steer clear of this store as it is not worth the hassle.  The items look good in the store, but my reality is very different.  I will post pics of the items below and if you do need additional information, please do not hesitate to reach out to save you the pain that is now my reality. For over a month, I have been on the phone (mostly on hold) nearly everyday with a different sears, GE or American freight associate, so please do not buy here.Receipt Info8/28/2020 6:55:32 PM # 20233Till 00001054000005322020082800020208Delivery Sept 2020Items GE Wall Oven, Front Load Washer, Front Load Dryer, Kenmore Elite French door refrigeratorThank you,John

A company cannot be judged on anything but the final outcome and these guys put up with a lot of unforeseen circumstances and for the way they dealt with that in our case I give them high praise and steer anyone looking to stop and check this company out! They do care and that’s more than I can say about a lot of retailers out there! Big thanks to Jesse! You rock brother!

Horrible delivery & even worse customer service. I was supposed to receive a call by 11:30a regarding delivery, but never received it. Every time I called, the only thing their employees kept telling me was that it was on the way. 6p came around. Still waiting. Still being told that my delivery is on the way, but no one can say when. Listen people, just pay the little extra money for quality delivery/customer service. You will regret it.

Ian was nice very helpful great job I would recommend Colerain store to my friends and family

Second time mr.ian has come to my rescue . Great and friendly

DONT WASTE YOUR MONEY HERE!!!!!!! Ordered furniture on 3/16/21 was told 4 to 6 wks 3 MONTHS LATER my furniture came in THEN I WAS TOLD I STILL OWED 179.00 AFTER I PAID MY FURNITURE IN FULL HAD A RECEIPT TO PROVE IT!!!! I demanded a FULL REFUND!!!! A week earlier a friend had trouble with getting his furniture but was told we DONT DO REFUNDS!!!! They are the most UNPROFESSIONAL FURNITURE STORE IN NORTHERN KY!!!!!!!!!!

Total scam artists. I ordered an oven and paid an extra $80 for delivery and haul-away of the old unit. The deliverymen showed up, said they werent qualified to hook it up, and plopped it in the middle of my kitchen with a crumpled receipt scotch taped to the top (picture below).I called the store manager, Helena, 5 minutes after the delivery to cancel the order. She told me Id have to wait almost 2 weeks to have the unit picked up, and wouldnt get a refund until the item was restocked. I asked Helena if I could speak to her district manager and give him a chance to make it right. Helena told me that her manager didnt have a working phone number.She said this with a straight face.So now I have to either let this new oven sit in my kitchen for 2 weeks and hope that Sears will stay in business in the duration, or pay someone else to install it and haul away the old unit. Like everyone who theyve scammed, Im forced to do the latter.Word to the wise. Spend a few more dollars and buy an appliance from an honest company. These guys are on the grift and take zero accountability for their deliveries.

Find good appliances deals here.Love the service

Alex was awesome he helped with everything my questions and selections great customer service. My co worker referred me and im happy she did, this was an awesome experience i will be back. If you need help ask for Alex.

Cortez was awesome and very helpful as soon as we walked in the door! We were in and out with our purchase in less than 20 minutes. The staff had an vast knowledge of what was in stock and were very eager to make us happy. Will definitely be going back!

Absolutely horrible service. I got here early in the morning on a Saturday at 10am to buy a dryer and they didnt open until 12 even though the store time on the door and online says Monday - Saturday 10am to 8pm. There were a line of other customers waiting also with me. It was ridiculous !!!!

This place is awesome. The salesman. are attentive to you. I am going back to purchase a bedroom sets. I bought a mattress for $93 the original price was $900. It was part of Sears Outlet. This is the best kept furniture secret in Cincinnati. But I know everyone will be shopping there..

Love my mattress an box springs

They have a lot of appliances at great discount prices. The employees are knowledgeable and friendly. The only issue I had was that the delivery driver called and was going to arrive over an hour before the 2 hour window they gave me for delivery. This was an issue because both my husband and I were at work. They did arrive early, but waited on my husband to get there. They were quick and efficient with installation.

Helena, Tyler and Alex and team exemplified perfect customer Service.During my visit, i was greeted with a warm welcome.The staff was so knowledgeable.I picked up half of my items and the warehouse team was just a joy. So effective.Delivery was on time and well handled..Over all, memorable experience.. will be back!!!!!Thank you-Masked Gallery Team

Recently purchased a Kitchen Aid refrigerator from the outlet! Logan was extremely helpful! His customer service is unmatched!! He was with us through the whole process, talking us through the best brands and helping a search for the perfect fit for us. Would highly recommend taking a look at the Sears outlet for your next appliance purchase! Make sure to ask for Logan!

My experience was awesome! The salesperson by the name of Tyler was so courteous, helpful and very knowledgeable about the appliances that they offer. The application process was quick and easy! If you need any appliances, you should go there!

Aka American Freight & Appliances. Great service by Helana. She explained everything and was very knowledgeable of the products. Inexpensive scratch and dent appliances as well as new to pick from. I recommend checking them out before shopping the big box stores.

This was our 1st time shopping with American Freight & we actually found them by accident, turning into the wrong parking lot. But we were in immediate need of a new refrigerator, since our old one went out through the night. We were able to buy a brand new refrigerator at half the price & take it home at the same time! Customer service was also terrific, we will definitely be return customers & refer others to them!

Bought a stove for about half price. Logan was very helpful when buying and he and Alex were very helpful with loading it after purchase. I definitely recommend shopping here if you dont mind a few dents our scratches

Tyler & Hawke are the best. So I was having a hard time trying to figure out a washer and dryer for me and my children and they went out of their way to fix whatever issues I was having as well as to make sure that my appliances were delivered to my home immediately I have no complaints I am in love love love with my washer and dryer top of the line GE my kids like it its great for huge loads and bulky items and next time youre in there ask for those two and I reassure you that you will be the happiest person on her thanks Tyler &Hawke!!!!

Great place for appliances. Our sales rep Tyler was really helpful and is great with helping pick the best value. We will be back for more !

We made the trip there today for an emergency refrigerator replacement. We were able to find what we wanted and Hawke provided great customer service to help the process! They also have a great selection of inventory. Definitely recommend!

Best customer service! I walked in and was greeted. A sales lady named Snow assisted me by helping me to find exactly what I wanted within the price range I was looking for. The store has a nice selection of items and a wide range of this that you may need for your home.

Good selection and friendly staff. Items was exactly as advertised online and was the most cost effective place for my large appliance needs. The Outlet in Florence is awesome as well.

Nowadays customer service is almost nonexsistent. Tyler and Alex restored my faith in great customer service! They were knowledgeable, friendly and caring. Thank you for taking the time to make sure I left the store a happy woman.

I want to take the time to thank Tyler, Alex and Helana for all their help with our purchase of a refrigerator. All of our questions were answered. What a good group of people. They take their time with so you dont fell rushed into the purchase. Also, the 2 gentleman that delivered and set up the refrigerator were great! They took their time helped me move stuff so they could take the old and bring in the new. Again thank you for your wonderful customer service and support.Roy and Yvette Fincher

This place was great. The staff was welcoming and friendly. Corry my sales rep was so informative and professional. I would recommend this place to anyone who wants quality for a great price! Awesome staff!

We went in to by an oven, it was super easy and quick. alex was our sales associate and he was super friendly and was able to answer all of our questions

Tons of selection. Store was clean and organized. Cannot beat the prices for sometimes just a small dent or scratch. Tasha and Logan were awesome to work with. Cannot wait for our appliance to be delivered.

Larger store than expected with some great deals on selected items. Store is well stocked, and easy to get customer service if needed. Plenty of parking and convenient hours. Well worth a visit if looking for something normally found at a Sears store, and looking for a discounted price. Delivery service available if needed.

Outstanding prices on appliances. Our associate Hawke was very respectful and kind.

I was supposed to do this yesterday, but I had quite a bit going on.What great service I received today from Mr. Claude. From a phone call explaining what I needed. He said they had what I needed and he could help us out. He explained where they were ( I didnt even know that was them there in that spot. Went to that area a million times and didnt know they were there) . Mr Claude was with a anothet couple at the time, we waited until he was free. We were still looking around, Mr. Claude immediately came to us. He showed us what he had available and that was perfect for what we needed.He is the guy to go to for knowledge about appliances. He knows his stuff.Thanks Mr. Claude

Great experience, Logan was very helpful &knowledgeable......ask for Logan.

Excellent customer service, went in purchased a lawn tractor and upon pick up, one the managers came and shined it up before I left. Items and staff at this location are top notch. Keep up the excellent work I will be a repeat customer! Thanks for my shiny new Craftman 😁

Sears Outlet Store was a pleasure to deal with. I was looking for a gas range and found one that I liked in a very short time. The sales lady was very courteous and helpful in examining the range. All and all it was a nice experience.

My fiance and I bought a fridge on black Friday. It was delivered a week and a half later. One of the guys doing the delivery had to go into the basement to shut off the water line, while they installed the fridge. We have cats and their letter boxes are the basement, in a separate room. The door to that room is always propped open to allow them in and out. The water line is not in that room. When the guy went to the basement I went down with him, to help him find the line. The door to the litter box room was ajar when we went back upstairs. My fiance and I stayed out of their way while the guys hooked up the fridge. When they finished the same guy the went to the basement went down there again to turn the water back on. He did not say he ways going down there, so I didnt go down there with him. He comes back up and tells theyre finished and then they leave. A few days later I walk down to the basement after smelling an awful smell from the basement. I find that my cats have been going to the bathroom all over the carpet and the door to the litter box room was completely shut. The last person in the basement was the delivery guy. He had no reason to shut that door or to do anything else in the basement besides turn on the water line. The water line isnt even in that room. My fiance called the store to file a complaint. The manager informed that they outsource their deliveries and would call back with their managers contact information. She never did. My fiance calls back again and gets a different manager. That manager refuses to give any information about the delivery company, argues with my fiance, and says its all our fault. Is this how you treat your customers? We were going to buy more appliances from you, but now well take our money elsewhere and spreading the word of your terrible management.

Nice store. Huge selection of new and scratch and dent items. Was surprised of other items besides appliances, like rugs, sheets, blenders, etc. Sales staff were very nice with out being pushy or hoovering. Items were easy to find

Bought a electric dryer from here. Very pleased with my item and my customer serve from Corey was fantastic delivery guys dud a great job also. I will definitely be buying from here again

I just wanted to show my appreciation for Corey Wolf. My wife and I were impressed by his knowledge and demeanor during our shopping visit and were thrilled that he took the time to go the extra mile in making our shopping experience so complete. His expertice is unmatched during our appliance search. We just wanted to thank him for his efforts and time!I would highly recommend the Colerain store.

Denise was very kind and patient during our appliance purchase even though we brought our 3 kids with us. She went out of her way to fix the handle on a stove we bought. The delivery men were very kind as well. We will definitely be shipping here again and telling our friends to as well.

We visited the store on two separate occasions. On both visits, Tasha displayed wonderful customer service. She was helpful & informative. All of the staff was very friendly & asked if we needed assistance. Thank you!

Logan was amazing and very cheerful. He talked to me with enthusiasm about the products he sells at sears. I will make sure I send my family and friends there to see him.

Well they didnt have the Upright Freezer I was looking for but, the service young lady was very helpful n nice! So she answer my question I needed to know. Thank u 😊 for ur help!

Nothing exciting about this place

I tried to place a delivery order in the store. Helana told me she cant now was supposed to call me back and never did. I stopped in the store a week later and she told me I had to wait for some sort of store survey. I completed the survey. I called again and she said the survey results still havent come back. We are at 3 WEEKS AND COUNTING to get a price quote to place an order! This is a dysfunctional store.

Tyler was an exceptional sales person. Great experience. We will be back.

Sammy was so helpful and friendly. The prices beat out any competitors. Would definitely visit again!

Helana was very kind and patient with my husband and I while we asked a ton of questions. She was very knowledgeable and allowed us to make the right decision.

This company stole $100 from me. I had put 100 down on a layaway and my income changed so I asked for my money back and they said no.

I went to Sears Outlet to find a reasonable washer and dryer set. When I was there looking around really had no help at first one of the employees told me to go to Recker & Boerger and see what they had. ( I guess I was asking to many questions.) Then Corey came and helped me. What a lifesaver he’s very professional and knowledgeable. He explained the differences and helped my children and I purchase a washer and dryer. I would recommend you go see Corey and he will be patient with you and get you what you need. Thanks Corey

I experienced some issues regarding some appliances I purchased that was caused by a salesman that made me very upset and a saleswoman, Samantha and her Managers helped me get everything right and made sure I left the store satisfied.Kudos to the sales associates who helped me, thanks Sears Outlet Cincinnati🙂

Good store

Samantha and Angel provided the best customer service and went above and beyond my expectations.They were knowledgeable, patient, honest and very nice

Samantha was very sweet and informative. I will for sure send some of my friends and family in to sears outlet, they have great prices and good quality products.

Samantha was so helpful and very knowledgeable about the products she sells. Even though I was just browsing for the home im waiting to close on she had answered all my questions. I will be coming back in the future.

Great prices for the furniture! I was able to purchase many items for a reasonable price and all the furniture is name brands.

Corey is super knowledgable, honest and direct. He was extremely knowledgeable and helped us get the right item in our budget. Thanks Corey!

Unfortunately we had to purchase a new refrigerator today but Logan made the process very informative and easy for us so we can make the right choice :) thanks again!

Selection varies, but this time it was good. A lot of sales people there, must have been a meeting.

Great workers!! Store was very clean and Tasha was a very helpful person she’s so kind

Lots and lots of stuff, didnt find what I was looking for though. Still a neat place to browse.

Totally awesome, above and beyond customer service. She didnt quit til she found what I needed. THE BEST!!!

Always had good luck buying scratch and dent from here. Soon needed a washer and dryer so we went here and saved some dough. Appliances are dented on the side and you cant see that when installed. No issues.

Natasha is a amazing sales person Samantha is as well They took good care of me great customer service I recommend Sears outlet to all my friends and family

Today my spouse and I went into your local business and received TOP NOTCH customer service. From being greeted apon arrival to one on one service. We bought a beautiful patio furniture set and a garden tool. Tasha was AMAZING!!! She told us our many options and then some, please allow me to speak also on the behave of Logan. His kind and friendly smile can brighten a room. This was our 2nd time doing business with this location. We bought our stove, refrigerator and a gas dryer from this location. Even though we received good service that visit as well, todays visit definitely topped our trips! I will most definitely refer anyone to this location. Customer service is so hard to come by now a days and to still receive service like what we got today, makes spending our hard earned money worth it. Thanks for all that you guys do!Sincerely A faithful customer!

Corey was a great help, speedy and knowledgeable above all and willing to go the extra mile. Very happy with Corey and would recommend him to others.

Patty was excellent!! She went out of her way to take care of me. Great experience overall!

Spirit Halloween is awesome. Always cool displays.

The girl there was very insightful. Sam I think. Knew her products and financial Thanks!

Natasha was very friendly, knowledgeable, and professional! I would recommend this store and Natasha to all my friends and family.

Corey was great! He explained how every last washer and dryer works. Great customer service!

5 STAR TRANSACTION, PURCHASED A SAMSUNG DISHWASHER, RANGE AND REFRIGERATOR. DENISE THE STORE MANAGER HAS BEEN AN ABSOLUTE PLEASURE AND HAS WORKED WITH ME ON MY PURCHASES AND HELPED ME THROUGH THE WHOLE SHOPPING EXPERIENCE BEFORE I EVEN CAME IN THE STORE, WHEN I FINALLY CAME IN THE STORE COREY WAS MY STORE ASSOCIATE AND WAS AMAZING, HELPED ME GET THE BEST LOOKING MODEL AND MADE THE WHOLE BUYING EXPERIENCE PERFECT. I WILL RETURN TO SEARS OUTLET ON COLERAIN FOR ANY FUTURE APPLIANCES, OR FURNITURE. PRICES ARE FAR BELOW RETAIL AND SOME MODELS LOOK ABSOLUTELY PERFECT.

Wonderful people, very knowledgeable and cant beat the price!

It was very nice I didnt know it was there ..I gotta Dehumidifier..Hope for the best..

***BROKEN PRODUCTS***Do not wastes your money. This is no longer Sears this is American Freight. I only gave it one star because it’s the only way to leave a review. Have them plug up the product before you leave the store***BROKEN PRODUCTS***

Ok for appliances. Tools, dont waste your time.

I just bought a home and come in and there is no one at the front desk and so i walk around a bit assuming its busy. I find a fridge I like and pay for in full. I ask for it to be delivered but what they failed to tell me is that they can even give me a time range of when it will be delivered or even the number that will call me to let me know when it will be delivered. All they could tell me is that it would be on Saturday. I have a job and i informed them that i would need at least a 30 minute to 60 minute notice so i can leave work on my time and be at the house for delivery and installation. They lack enthusiasm and energy unfortunately and are trained well or even informed well to give there guest enough information to at least keep them content. This is the last time i buy from this company and its disappointing because i thought highly of it.

Good selection, wish prices were a little better.

Purchased a washer. Wasnt really all that impressed with the salesman. Guys who loaded it for me were nice.

Not a great selection but ina pinch it works. Be careful of lease and financing, interest rates are not clear in advertising or inquiries, but they come out at the register. Pay off early! Store is a open box, scratch and dent. Bring your own tie downs or bungie cords, none are supplied. Not many employees for help, but when they do they are helpful. Online is confusing and broad covering all stores in US

Great people work there

I will definitely say Samantha is very knowledgable on her products she sells. So if you go ask for her!!

This place is a giant shame. The professional company they use to deliver appliances to your home brought a refrigerator to mine and took a huge chunk out of my previously beautiful hardwood floors. This happened in April and I got zero response from the delivery company and to DATE zero efforts on the part of SEARS (for crying out loud!) to make this right. Apparently, SEARS feels like their customers should pay for their gross incompetence. I will never buy another appliance from any SEARS store and I will encourage every person I know to boycott their stores as well.

Great deals easy pick up very kind and genuine staff got to love Kenmore appliances they are better than any others made last twice as long outstanding quality cant believe Sears is going under

Samantha and Dan were great help tonight answered all the questions I had. I recomend this store!

UPDATES BELOW:Im raising this review to two stars, because Samantha was so great to work with--she deserves five stars.Note: some of the issues I had with this purchase were due to the delivery service used by this store. However, I believe they have had issues with this delivery service in the past, and if management isnt willing to switch to a different delivery service, the poor service is, in fact, their fault. Also, I WILL probably shop at this store again as I like the low prices. Judge for yourself whether it is worth the extra hassle for you.Bought a washer and dryer during a move and was told they would be installed and you can do laundry the same day. The delivery guy told me that I didnt have a drainage hose for the washer or exhaust hose for the dryer so Id have to buy at Lowes and install myself. He failed to level the units, and merely plopped the units in place and connected the water inlet hoses to my sink but not the washer. No laundry that day.Dragged my 4-month-old to Lowes, bought the parts that I later learned were supposed to come WITH the units. After struggling for an hour with what was supposed to be easy, and then trying to level the very heavy units, called the store for help, was on hold for 20 minutes (completely silent) before hanging up. Tried 11 more times, and each time the line rang for a minute before a message played saying, Please enter your remote access code.After posting a negative review, the store manager responded asking me to email him, which I did. Within a half hour I received a call from Samantha, apologizing for my trouble. She issued a refund of the delivery/setup fee, and scheduled another installation visit for the following Sunday morning. I asked if the visit window could be scheduled for after 1 PM, and she said she would make a note of that (the delivery service ended up ignoring her request).Night before the installation visit I received a notification that the technician would arrive between 8 AM - 10 AM. We were out of town so I had to leave early that morning to arrive home by 8 AM and cancelled a prior appointment. After many attempts to contact the late delivery service they arrived at 2 PM--and told me that they couldnt have ever arrived by 8 as they needed to wait until the Sears store opened at 10 AM. Obviously, this issue was related to the delivery service itself. Note to Sears Outlet management: choose a different service, immediately.The technician finished installing the washer, which has worked great since that day--so thank you for that. There were some issues with the dryer set up (exhaust hose I purchased was not long enough, etc.). Samantha even sent out another technician to finish the setup, but when he was unsuccessful (due to misunderstanding one of the extra parts she sent with him) my husband and I purchased additional parts and completed the installation. Samantha issued us a credit for the parts we purchased, as well as a bit extra to cover my husbands time. We really appreciated this.We next realized that the dryer sounded quite loud when it ran, eventually had a repairman come to look at it, and he discovered that it needed a new motor and fan. He had to order the parts and scheduled an additional visit two weeks out. Everything was under warranty so we are not paying any additional fees out of pocket. However, the you can do laundry the next day has turned into living without a dryer for a month. I understand that we purchased a returned dryer, but that dryer was supposed to have been inspected to ensure that it was in working order. Instead, we ended up with a dryer that was a fire hazard, according to the repairman.

Had a great experience with all of the people involved.... Corey did an awesome job upselling!!

Very knowledgeable and quick service very curtious

Had a fantastic sale on top of the scratch and dent pricing. The people were nice which always helps

Corey was very attentive helping and understanding with my needs for a appliance Im a very picky person He hung in there and answered all my questions good job Corey thanks

Negative to a positive.. I went in shopping for a top loading washing machine and the manager talked me into a front loader and told me if I didnt like it he would exchange it for my top loader so I figured I would try it. Had the front loader 2 weeks and it started leaking water everywhere. I called the manager and he kept his word and exchanged the washing machine to the top loader I was looking at. I asked him if I needed to come in and get paper work he told me he would send everything (I financed and had a warranty) about a month later I received something in the mail saying add warranty to my new washer. I called to speak to the manager to find out what was going on and found out he was no longer employed there and they had a few fill in managers that kept telling me they had a new manager coming and she would take care of it. Finally the new manager Denise was there I explained the situation and she took care of everything. She turned a really unpleasant situation into a positive. Wish there were more great managers like Denise!

Sorry company that completely lies about everything to try and survive. Might as well close the doors.

Glad to see Sears still around, bout all I can say

Shopping at the Sears outlet was a quick and efficient. We found our item online, called the store and went in the store and I was back home within 1/2 hour with my purchase scheduled for delivery.

Samantha the sales rep did an amazing job today by helping me pick out a fridge for my basement.

Really great appliance prices! Much lower than Menards, Home depot Lowes or even Best Buy! Highly recommend!

Tosha really helped me out. Great customer service.

The employees are very friendly and helped me find a refrigerator. Patty Kinch is a very good salesperson. Thank you !