I made an appointment to have some After market LED bulbs installed to replace my halogen bulbs. NO OTHER SHOP would touch my car to install these bulbs. They just wouldnt do it, but first call to Brads and it was no issue. They even knew that my car would be a pain in the a-- because the front bumper has to be pulled off to get at the headlamps. It was a nice confident feeling to hear somebody know what they were talking about without me having to explain.I got there to drop my car off bright and early, and before leaving, *Bryan* made sure that the bulbs I had were all plug n plays, and that they would fit my vehicle. I thought that was a very nice gesture.They didnt have my car long at all, and Bryan had reached out to me and even went a step beyond to let me know that previous repairs to my car *from a deer accident* hadnt been all the way touched up. He was extremely professional and polite and let me know he took photos just to be on the safe side. He didnt see it as a safety issue or concern, as everything was still together judt fine and nothing was loose.To go even further, while he was at it, he replaced my driving light bulbs as well, since he was already doing my hi and lo beams anyways.That to me is a highly respectable and very kind gesture that he didnt have to do, I really tremendously appreciate that.Bryan, thank you again for everything and your professional and honest work !

Great place to get your car fixed and their fast Id highly suggest giving them a try instead of dealing with overpriced mechanics

This guy Bryan has real attitude my boyfriend said how good he was, no way in any business attitude is everything...

They held my vehicle 8 months. Told me I needed a new fuel pump ($800). Had it towed to another place. All I needed was a battery.

This place always treats you like youre one of a kind!

Helped me repeatedly when I asked questions. Kind and helpful staff will definitely go back again.

Best service, wouldnt go anywhere else!

Unprofessional and rude customer service. I did my car inspection, without my authorization they charged me an extra fee for plates installation. All the services and costs should be discussed upfront! When I objected to that extra charge, a young mechanic suddenly turned into a rude and obnoxious person. Another inconvenience, they charge only cash for car inspection. It was my biggest mistake to stop at this center.

I go here every year for my inspection and its out of my way. Its absolutely worth the extra drive. everyone up front is so pleasant and its a nice waiting area. I got my invoice from the inspection and it looks like they replaced not one but TWO turn signals bulbs on my car and did not charge me a dime extra. I did not even know until looking at the paperwork. thats how nice they are! You guys are awesome! thank you!! I will definitely be returning :D

I am never disappointed with the service I receive at Brads Service Center. Staff is friendly, knowledgeable, and extremely professional. It is refreshing to find a company that actually does what they say they will do and does so with regularity.I recommend them to everyone I know.

Honest and trustworthy. They use quality parts also. They aligned my front end and my steering wheel was dead on straight when they were done. Just remember you get what you pay for in life.

These guys are my go to for problems with my car. Im a new driver and theyve never let me down. Great atmosphere, great service, friendly and affordable.

Everyone knows Brads! What more can I say? 5 stars isnt enough, Google 10 stars option!

Place rocks awesome staffWouldn’t go anywhere else

Went in for an inspection sticker. My normal garage was closed until august. The gentleman at the counter was very courteous, the waiting room cool and clean. I was in and out within 45 minutes. Will definitely go back again.. you know the old saying, you only get one chance to make a good impression? Well, they definitely did, unlike the place down the street that wasn,t even open yet(they were supposed to.open at 10 am. I was there at 10:15. People waiting. Nobody there. Not a way to do business.)

They welded the exhaust that had a leak, 2 weeks later my brother is doing the brakes and finds the welding job was just a putty job, with a piece of the welding job unfinished...

Fast, professional and very friendly customer service! Recommend everyone!

My daughter is a student in the area. She broke down and we had it towed to Brads. Brian and team were awesome and they had the car fixed within a day. If you need a reputable garage with people you can trust go to Brads. I would encourage any students in the Chicopee/Springfield area to go to Brads. They will not overcharge you, make unnecessary repairs and above all make sure your kids are taken care of.

Brads has always been good to me. The service, the pricing, and the quality of work has always been absolutely awesome. Not many other auto-service centers offer you a ride to and fro while they work on your vehicle. Most places will make you wait there all day or will fix extra conditions they find while working on your vehicle and charge you extra. The guys at Brads HAVE NEVER touched anything on my vehicle without my permission. They have even brought me in the back and have shown me when theyve discovered something new and explain the severity of it. All and all, if you live in the area take your vehicles to Brads, you wont regret it.

Sorry this took so long. Brad and his guys, Brian, Johnny, Mike, Randall & Hunter to name a few are AWESOME. The service is always GREAT thats never in doubt SO to anyone reading this PLEASE know that Brad & his guys ARE the best I live in Westfield NOW & Brads is still the ONLY place I take my car. Thanks for putting up with me last week. Mom (Mrs J) & I thank you VERY much😊😊

I’ve been going here for about, let’s say, 7 years now, all my cars and my families and friends as well. They have always treated me well, did a great job fixing my cars and doing it fast. I always recommend these guys to everyone I know, they are the only shop I’ll go to. Brian has always worked with me and gone out of his way to help.

I cannot thank the guys at Brads enough. Had to have my car towed from Northboro. I called frequently from the Cape and they were always reassuring about my cars necessary repairs. Brads Service Center is a place you know you will get thebest service! THANKS AGAIN!!

Very Professional Service !! They are the rite place to bring your car or Truck

Super friendly staff that has been great in communicating issues and any updates to estimates on the work. The shuttle service makes it easy to drop the car off and continue on your day

Very friendly and personable. The cleanest garage Ive ever been too.

Took a chance on a new place here. Outstanding service. Professional, prompt and top shelf waiting area.. great place!!

This place should be avoided they cannot be trusted. The manager Brian personally quoted me a price for a specific oil change (semi synthetic, $39.99) and I made an appointment on the spot. When I arrived to pick up, they charged me over double what was quoted. They claimed to have put full synthetic oil in my car, without any permission on my part. They had my number, I was never called or consulted. John rushed me through checkout demanding immediate payment even though I was raising objection - but he just ignored me and went on saying how great synthetic oil is. Brian was right there the whole time. Did not step in to fix the situation or offer any assistance. Just sat at his desk directly behind the checkout staring straight ahead ignoring my complaints. Not even sure they did what they claimed! My car was left a mess too. I wrote this review elsewhere and they never even responded. Youd think a responsible business that cared would try to clear up any misunderstanding with a customer. This was obviously no misunderstanding, they fully meant it. It was like a planned attack. I was nice the whole time, cant figure it out but whatever reason they had, its wrong. Who wants to trust their car to a place that would act this way?

Every time I go here I have a great experience. The staff are so friendly and helpful. I love this place and definitely recommend it!!

Best mechanic! Ive been going here for years! They are honest. They go above and beyond here great great place

Very comfortable waiting room & professional service. I was relieved to find this place down the road from the first stop I tried for my car inspection (Ray’s, which was so dirty w/ the tiniest, claustrophobic waiting room). It only took about 45 mins w/ 2 people ahead of me & them needing to replace a brake light & plate light that were out. They have free WiFi and TV playing, so the time went by quickly. It was my first time and I will gladly return & definitely recommend this place.

My entire family brings their vehicles here. We have for years! Always reliable and trustworthy, we never go anywhere else!

Great service and fair prices as well as highly professional work

Best car service that Ive ever received, they deserve way more than 5 stars!!! They could not be any more loyal, instead of taking my money my mechanic not only explained what I would be looking at short term with my car, he told me (in other words as they are extremely professional) that it wasnt worth putting all of my money in the car and the best thing to do was to begin shopping around for a more reliable/safer car due to my lifestyle. Ive been with them for around 3 years now, and when they touch your car the full experience is just magical, this place is the Disneyland for our cars lol... Ive since moved and will continue to travel keeping them my #1 and only reliable source for my car/s from oil changes and inspections to any maintenance my car/s may need. They truely are amazing folks and Ill forever love and appreciate their service! Dont second guess them just head on in, even if its to high five them, their team deserves it! Blessing to all!

This place is awesome. I brought my CRV in with the Money Light on (check engine) and a trouble code P0420 which can be a very expensive repair(Catalytic Converter). Instead of just changing the converter like most places LOVE to do Brads mechanic took the time to diagnose the problem and found a small exhaust leak which fixed the problem. I was amazed and very greatful!! Theyll get all my business for now on! Honest and knowledgeable!! a rare combination these days

Always honest and respectable towards my father and I who bring our cars here. You get good good vibes at Brads unlike those other places where you just know theyre looking to get your money rather than actually help.

Amazing service. The staff is friendly and quick to return calls. Pricing is reasonable.

They were all Very professional throughout my whole experience from making the appointment to paying the bill.Very nice people who go the extra mile.would recommend to anyone.Thank you!

Excellent shop! Ive had nothing but good visits to Brads. The service is top notch in quality and the staff is personable.

The only place I trust to give an honest analysis on car repairs.Very highly recommend.

The best place Ive ever found. Honest and trustworthy. Very professional place. Love it there.

Absolute professionals. Honest and straight forward no b.s. my wife and daughter also bring their cars here. Wont use anyone else.

I called Brad’s this morning for service on my 2014 Elantra, rear brakes, rotors/drums, 4 wheel alignment and rotation and oil change . Excellent service, very satisfied ! I would definitely recommend Brad’s to everyone that needs service on their vehicles !

Brads is fantastic: the staff is great and they get things done in the amount of time promised, Ive always gotten to view the broken part replaced, and they do a thorough job. Brads is the only place where I trust that Im getting good, honest service.

Treat you well and if you arrive with a problem with your car, someone will come look immediately to get a better idea.

They really care about people, and thier Vehicles too. Like all business they are in business to make money, but not by chargeing a person with a 2018 GMC DENALI more than a person with a 1990 Chevrolet. They treat everyou like an pld friend. That is why Brads is a terrific Service Center for all your automobile needs. Kevin

The very best place for service - always great service from the entire staff. Would not go anywhere else.

They are one of the few honest repair shops left. They even gave me a free ride to work while my car was being repaired.

Went in for a repair and they told me my car was too old and theyd have to gunk the whole engine before theyd even look at the problem. Strangest thing Ive ever heard from a car repair place.

I was struggling to find a mechanic I could trust then my coworker recommended Brads. 1st experience was hands down best service Ive ever seen.

A dog sits with you while you are waiting!

Great service

This should actually be less than one star Brad himself is a flat out liar wont give answers cant figure out anything dont ever go here ever if you want your vehicle to be fixed properly

Very helpful people