I love this store, their selection of glass, THC product and hookah flavors are not only great, they are reasonably priced. The lady is super helpful, I told her it was my birthday and she gave me free gift along with my purchase! I will be back!

SUPER customer service, I purchased a battery and charger and needed a place to charge. The awesome lady offered to charged it for me, not only that I was running late from work, she stayed extra 30 minutes waiting for me to come pick it up! Who does that in downtown?! I’m a customer for life and sending my friends here ! They also have great selection of pipes and cigar among other things!

Best place I’ve ever been to! Staff is super friendly and they have very pretty glass pieces. I will be back for sure.

Great selection and very helpful staff! A very clutch location, extremely convenient.

Very friendly shop in the Monadnock Bldg. The lady is always nice and loves to converse with her customers. I work in the building and stop in often. Other reviews that criticized her are nonsense.

Great price s for downtown Chicago where else can you get a soda and chips for two bucks...this is the place and polite service with a smile...thank you 🙂

I ran 15 minutes to this place, still had 6 minutes before closing and the guy inside shock his head. Terrible customer service; would give 0 stars if I could.

I ended up with three beautiful new pipes and some tobacco. It was a fantastic experience and I cant wait to come back!

I stopped in to get some cigars for my grandfather’s funeral. He used to love cigars, so to honor his memory we all decided to smoke one after the wake . The lady was extremely nice. She was very empathetic, listened to what I had to say and went out of her way to help me. She gave me a great deal, she was also very knowledgeable about all the cigars. Thank you for your help, it’s hard to find great customer service these day .

Great service, and always very welcoming! Ive always had a great experience every time I walk through the door! Great selection of cigars, and wide variety of different tobacco products. Sana is very knowledgable and has helped me tremendously in finding different cigars to buy and smoke. Very easy to find, and within walking distance of any major tourist attraction! Definitely worth checking out!

Please update the hours on your website. Came all the way over here for nothing. Its a good store otherwise

The The lady who sits in the store is very rude

Amazing selection of glass, cigars and Cbd products. The owner was really helpfully, they got what you need for a reasonable price. Will be back again!

Extremely rude and arrogant lady, has no work ethics. FYI you run this business because of the customers so learn to be polite and genuine with them. Will never spend a penny in your overpriced shop from now on

Great smoke shop! Will be getting all my glass accessories from here, amazing selection reasonable price for downtown .

I make frequent visits to the shop and have always experienced excellent and friendly customer service. Highly recommend.

This smoke shop is the way that retailers should be run; personable, helpful with reasonable prices. The shop is owner-run and that makes all the difference. Help support local retailers.

Absolutely amazing selection, with great prices! One stop shop for all my tobacco needs!

I love this place!! Worked in the building for almost 27 years and they have been nothing but great! Keep up the awesome customer service!!

Absolutely amazing selection of premium cigars, vapes pens and vape flavors. Always great service and friendly staff. Never a dull moment in the smoke shop at the historic Monadnock building.

I wanted to get cigars for my husband, the lady behind the counter was very helpful. She was very knowledgeable about all the cigars and my husband loved the cigars! Will be coming back soon!

♥️💙♥️

I usually come to this place when I’m in need of hookah supplies at the last minute and they’ve always been helpful (except when “the woman with dark hair” works). Today was my last straw with her and how she closes the shop long before the advertised time. I was at work and had my colleague call the store around 5:20pm on 7/19 to confirm what time they’d close today and the woman confirmed that they close at 6:30pm. I got in my UBER and talked to my driver about how I needed to get the store before they close at 6:30pm and she got me there at 6:18pm. When I got there the sign out front was gone and the door was closed. I knocked and signaled to the woman that I just needed a few hookah flavors and charcoal but she signaled that she was closed and couldn’t open the door. THE STORE STILL HAD 12MINS BEFORE THEY CLOSED BUT SHE REFUSED TO LET ME IN! Every experience I’ve had with her has been disengaging and she’s always sitting down and on her phone - doesn’t even look you in the eye half the time when you’re checking out. She never asks me if I need assistance or anything, she just watches me. This experience was very different from the one I had on Monday with the young man that was very helpful and even recommended some new things for me to try! He was great, please keep him. HE IS THE REASON I’VE CONTINUED TO COME BACK TO THE STORE.

Great selection of glass, bought a neat grinder, glad I found this place !!

Great smoke shop! Very helpful, will be coming back again.

ExCellent service! Love this place!

Need to update your hours.Walked 24 blocks and waited a hour before opening

The absolute best customer service I’ve ever experienced at a cigar shop. Great selection and just a short walk from millennium park !

Great Service, amazing selection, plus the lady working there was super helpful!!! Coming here from now on.

Hands down best tobacco shop downtown. I was shown exactly what I needed with a few well suggested alternatives, settling on a price that was lower than other shops. Ill be coming back and sending my friends.

Always a friendly & fast service when Im in.

Great smoke shop, love the friendly service!

This guy was closed put a fifty to the window, btw opined the doors. I appreciated his great services.

Amazing service! Sending all my mates there!

Great customer service, will return for hookah flavors.

$$ Rip off. Stay away.

Awesome, they got what you need, great prices!

They dont carry a single brand of non filtered cigarettes. How the hell can they call themselves a tobacco shop... Not to mention the attitude of the brunette behind the counter was absolutely terrible.

Great service and selection.

My favorite smoke shop in downtown! Great customer service!!!

Always great service!

Amazing shop!!!! Super friendly staff!

Excellent selection!

Large selection of glass! Friendly staff

Total rip off!!!!!!! I get 250g Double Apple for $10 and online from Amazon for $13!!!! She the owner sells it for $25 without tax!!!!!!!!!!!! Too greedy!!!!!!!!!