This location was a favorite place to stop and splurge on my lunch break. However, on 9/16 @2:30-2:45PM I went and I had a wonderful floor employee approach me when I first walked in and she was so helpful, recommended a great eyeliner to me. I moved on to check out some hair products and lowered my mask to smell a cream. I had no one around me so I did not feel it was unsafe. I then had a different floor staff approach me (who was about 20 ft away) demanding that I raise my mask back up. I did as asked and explained I was smelling a product. She just stood there staring at me as I continued to browse. I felt uncomfortable and honestly put the eyeliner back and left the store. As I was walking out, the employee very snotty says “THANK YOU BYE”. If you are unhappy with your job, get a new one. I don’t understand why someone gets off on making people feel shame/uncomfortable. I understand mask protocols but the rude tone and impatient behavior from this employee had me feeling like I’d rather not return back to this store. Put the samples away if customers are not allowed to try them.

Im so excited Sephora opened up near ❤ home!!! Love Sephora on State st in Chicago. Staff was pleasant professional without been in your face and pushing products but very helpful with any question about a product and I ended up leaving with 3 out of this world perfumes 1 for me 1 for my fiancee.....in love and will be back soon!!

My go to store for beauty needs❤ Staff is knowledgeable and there is a variety of things.

Went in and no one greeted me. I walked to the employee who was just staring at me and mot onse did she greet me. I alsed if i could get a shade of foundation. She said she would be back amd never showed up. I then walked over to another employee and she agreed to help me. I opened up credit card and bought 300 worth of products. The cashiers were patient and nice but the floor employee suck!

This store has really helpful staff. Leslie assured me and she really proved my an above and beyond service in resolving my Sephora account issues.

They do not validate parking & instead of just saying that they sent my to the front desk. Only to be told that they don’t validate. I won’t be back.

Was able to find an attendant to assist with makeup selection very easily.

Very nice and helpful cast. Store is kept clean. Dont be afraid to ask for assistance. Find anything you need here. Get great recommendations. And if they are out of stock on anything, they will go above and beyond to find it for you online or another store. 5 stars!

This use to be my Favorite Spot. Most items I want to purchase is either sold out or picked over. Hopefully this location gets better because it’s convenient for me. It saddens me because I’m getting better service & Fully stocked items at other Sephora’s near By

This is my favorite store for makeup and all. I love their service.

I dont post customer service reviews often, only if they are very very good or the opposite.. I have been to this store many times. Most times it is okay, I usually just get ignored which I am fine with most of the time. But today I came in to test out a specific perfume so I walked right over to that area. I sprayed one perfume on myself and was about to try a second when a sales associate came from behind me and without excusing themself or any other warning came and grabbed several perfumes (including the one I was about to try out) off the shelf. I told them I was about to test one that they had grabbed but they just walked away and displayed them out in front of another customer. I then walked over and asked to borrow the one I wanted to try and sprayed it on myself. I never received any acknowledgement from the sales associate. I walked right out of that store. Im not sure if I was dressed like someone they didnt expect to spend any money that day or if the person was just socially awkward, but the service left a poor taste in my mouth. I am a big supporter of brick and mortar businesses, but if I am going to spend money on cosmetics in the future, it will most likely not be at this store.

I went to this location just the other day. The people were friendly, my sales advisor was helpful and the cashier was very polite. Sephora is probably the place to go to for all things cosmetic and fragrance. They have plenty of variety and most designers are featured here, the price points at times can be a lot less than other retailers. Since it growth in the early 2000’s, I have gone to Sephora’s maybe three times and the reason being no Cologne Samples are ever given with this retailer. I used to buy fragrances, maybe two or three bottles in one setting and come out spending a lot of money in the process. So every time I would come here and make the attempt to do the same, the sales clerk works say, “We don’t give out Fragrance Samples here!!” This is why I am not a fan of this retailer because of that one glitch. I think if a customers spend the money then why not give them what they ask for because vendors used samples as a selling tool. You want variety and decent service because all three times I have come to Sephora within the lasts 16 years I have always received decent service then this is the place for you. But if you want samples with your purchase than go to the bigger retailers and spend your money there!

Sam helped me match my makeup and find other products I needed. The cashier was very pleasant. I’m happy and feel prepared for my trip 💜

I came here to buy something for my moms birthday and the employees were really respectful, caring, and they really listen to there customers. the place was clean, in terms of covid they are taking everything seriously which I love. Easy accses to public transportation and to shopping on state street.I really love this place and I will visit again soon.

Shaundra was very helpful with concealers, very patient, and honest. She took the time to compare different brands especially since I have trouble finding the tones for foundations & concealers by numbers, and when certain shades look alike for my skin tone. She helped me find products that that we’re ranging from $12, $25, and higher. Bought a $14 eyeliner that works well. Looking forward to speaking with her again.

OMG it is actually fun shopping in this store. I love the staff and they have products for dark skin tones as well.

Good customer service! Im happy they are back open.

I had the best experience at this Sephora location. All the employees were very nice and polite. Irene went above and beyond and was so helpful, I plan on traveling to this location from now on for all my make-up needs. Thank you Irene!

I couldn’t purchase my ordinary products with my happycard gift card online. I went into the store and Delia(sp) was so helpful! I got my items ordered, free shipping straight to my doorstep and no issues with the gift card inside of the store!

Friendly & welcoming staff.

Nice associates but not very knowledgeable. They know when to approach which is nice. They dont follow the snooty sephora stereotype from my experience.

Best staff! Always willing to help.

Comfortable to be there. Got the help and product I needed.

Every time I have been here, the employees have been helpful, the store has been clean, and the lines have moved quickly. I especially want to give credit to Katie in the skincare department. She remembers clients and is always a pleasure to talk to. Everyone seems willing to help and it is much appreciated. Great teamwork and atmosphere. Highly recommend going to this store!

Amazing sephora store. I was in there today and a lovely workers they all helped me with my purchase. I love that they immediately understood the look I like and didnt try to force me into another direction. She completely understood that I want makeup to enhance, not cover up my face. Very knowledgeable and helpful. Thank you so much

Everyone was extremly nice and super helpful! The beauty advisors were very knowledgeable and they werent afraid to give their honest opinion, which I deeply appreciate.

Nice store, very clean and well stocked. However, I don’t recommend the hydro facials at this location. The girl doing mine was very sweet, but it was very rushed and I don’t think I even got all of the 4 steps. The 30/45 min facial was more of a 12 min facial. Wasn’t impressed because I like to get a facial every time I shop which is every couple of months.

My girlfriend loved this location. we went while traveling, and we spent so much time in here. If shes happy I am happy. the only thing is that I would have liked a place to sit down for a while

Love this place! My go to Sephora store! Staff is sweet and helpful. Getting all the help I need pretty quickly every time!Took some classes here as well, happy I did! Great experience!

Staff was friendly and knew their products. Even made an additional recommendation based on my likes. Will I go back? Probably not. I will probably just stick with my moisturizer from the scentuary on 71st in South Shore. But if I decide to go with foundation I might.

Staff here is very polite and also very knowledgeable with all things makeup and skin care. I was starting to really break out after these long winter months and one off the employees recommended First Aid Beauty as a more affordable skin care brand. I LOVE IT! My skin is radiant and better than ever.

Friendly staff, great products

Have been coming here since I can remember, and this is where I can find my kat von d eyeliner! Just wish that they could have a larger selection of kat von d products !

Great cosmetics store. Very friendly and conscientious sales staff. Love that they provide samples.

I find the sales staff in the fragrance section to be very rude there. One woman will stand right in front of the Jo Malone counter after she sees someone trying to sample a fragrance, as if she doesnt want anyone testing the products. Also, if you ask for a sample of any fragrance (which is totally logical because fragrances smell differently on paper and adjust based on every persons unique body pheromones), they get annoyed and act like you are a mooch (even when you have bought fragrances there before and are a frequent Sephora shopper!)

Maria was fabulous! All of your staff is great but she helped me specifically with her product knowledge in Pat McGrath products. I am really excited to see that brand in Sephora as is she!! Keep her! Her enthusiasm is contagious!!

Disappoint No more perfume samples.. How can we give Christmas presents ?!!

Went with my wife, what can you say, lot of cosmetic and assorted products. About what I expected. At least it was clean and smelled nice.

Always my favorite, although theyre is some underlying racism because theyll follow people of color around like white on rice. It gets to a point of being uncomfortable... and Im Rouge. After a while they recognize your face, but you feel it. Still one of my favorite places.

I always go to sephora and I never had a single problem there! Great service!

Decent selection, but this really only services me as a quick Sephora run. I just pick up my normal products and go. I don’t browse too comfortably when it’s crowded here, which seems to happen a lot when I’m around. Oh well. The staff is nice and they’re always so understanding when I need to make a return.

Love the atmosphere but some the staff are anti sociable, not customer service oriented but I just get my items that I need and leave. Please make better, thank you!

Staff at this location is unbelievably rude. Mostly from one particular member that ruined my experience and literally made me leave the store. I was plant to purchase many things but would rather take my business elsewhere like Ulta where the staff is attentive and treats you like a human with respect.

Love the location and they always what I need and more but the employees are not approachable just a few and management staff is weird. They need management staff immediately. Regardless, love the variety and also the products are always available. Thank you!

I always love coming to this location! They are always so helpful! Their customer interactions are always so great.

Happy Halloween all of you who made me feel sp special today! So this review is for the very diligent, professional and hard working staff who truly impressed me with their friendliness, genuine helpfulness and dedication and passion for the work they do! Two weeks ago I called every single Sephora requesting a special makeup slot just for HALLOWEEN but sadly every location was solidly booked. I was encouraged to try again just in case there were cancellations and due to our bad weather many customers decided against coming here today so I was able to get a professional, theatrical makeover with the very kind, vivacious and creative Lili today. She definitely knew how to create a beautiful cat look for me and I felt to her it was a LABOR of love because the makeup was do convincing everyone everywhere I went did double takes and complimented me on my cat look. I could have easily blended in with the actors in the play Cats this application was just THAT intriguing and convincing. Being here was the highlight of my day and customers are only required to purchase $50 worth of any products in the store. The location was busy enough today but the entire staff seemed happy to be there and everyone was in a good mood. The only thing that needed a bit of work was the fact that they had run out of their bonus point gifts because this seems to be a smaller store and a high volume of people come through here because its a hub of activity and all the connecting train lines are downstairs. I definitely recommend Lila here for a dramatic look because she really spent a good deal of time with me and she truly wanted me to be completely satisfied.They have wonderful skincare products here and everyone here is about teamwork.

Ask Dee any question from skincare to any type of makeup suggestions and he has you covered even if he seems busy. Katie in skincare is amazingly helpful and such a sweetheart. Today I received a custom make over from a young lady by the name of Claudia & I’ve been getting compliments ALL. NIGHT. She answered all questions and let me pick her brain on products. She was very raw and honest in her opinions on products & has an amazing personality. Despite the heavy traffic these 3 people are certainly “go to” for any needs. Love this location.

I shouldve known prior to my purchase that things were bound to go wrong. Salesperson was short with me, boarding rude when she helped me choose my foundation shade. I trusted her. Why, Idk. $35.+ & 70mi. Later, Im home and the shade was Definitely not even close to my skin tone. Shout out tothe cashier- who was very pleasant. Ill be making the drive to return the foundation but Ill never shop @ this location again.

Had my makeup done by an Hourglass trainer and Im so happy with how it turned out! Im ready to party tonight!

I like that the cosmetics are less than the department store. I did not like the racial profiling of me. Will go to another Sephoras that respects my money

I did my eyes here for my son’s Wedding was very happy with the outcome

Great place to get your glam on. Ask for samples they love making them for you

I love me Sephora!They really have stepped it up in my opinion over the last year.Lots of staff, lots of brands, lots of beauty products to help me look glam~!They are always offering testing, samples, opinions and compliments. Its every womans dream.They have next to everything you would possibly need. ENJOY!

Above and beyond customer service here. I came to town without a needed facial moisturizer with sunscreen protection. With nothing any good at Walgreens, I stopped in here hoping to find an inexpensive travel size or sample to get me by for a couple of days. After explaining the situation, the store clerk offered to make me a FREE sample of either of a couple of suggested products. This was very helpful as I avoided spending $45. Because I really liked the product (Supergoop), I will be buying it later though. Thanks!

This store offers so many different brands that you you cant not find something you like. the service is also very nice and the people offer samples and the ability to try out numerous things. the products are all of very good value and are priced high but they are worth it. the store itself is very beautiful and has all kinds of different displays that show off all of the different products.

Terrible service! For Sephora to be on the expensive end, they need to hire people that provide good customer service! I walked in for all of 30 seconds and this one woman just looked at me. She didnt asked if I needed assistance so I walked to a different area to match my face with foundation. This one woman walked up to the sitting area and didnt acknowledge me. I decided to speak up and asked was anyone available to assist with matching foundation. She asked which kind, I said I didnt know. I said Your makeup looks nice, what do you wear?. She caught an entire attitude saying two different brands. I then asked her were they full coverage? Once again she caught an attitude and said uh no. But let me find someone to help you... Clearly she wasnt doing anything so why couldnt she help since I liked her makeup?!. She told me it would be a 15 minute wait and she walked away. I left and went to Macys. Ill take my money somewhere else!!

Ill never not love this location. Everyone is knowledgeable, and the service is unmatched along the way of speed.

HONESTLY all employees are really nice.. Accept one that is very rude that person judges people & treat othet custerms different. You can always tell about a person body langue & how they act with customers. Other than that its a great i love all the people. Its not just the person that just having a bad day that they rude its every time they it seems people that are in low class or really struggling they only have problems from this person. No i have not complained about not yet. The person treats people different. ITS WRONG. I have wanted to say something to her but she wouldnt like what i say. I would put her in her place in a respectful manner

Really helpful and fast working staff. It feels like something has changed at this location in the last couple years and they keep getting better and better. They have pulled items from the back because they aren’t on display. Today Rosa helped me find the perfect lipliner in about 30 seconds. They always make sure you know what the current rewards are and have recently become really consistent about giving out deluxe samples and promos at the register if you want them. I just wish they had a Natasha Denona gondola and I miss having Commodity fragrances in the perfume section, but I understand that they don’t have as much space as other Sephora’s.

Girls were very helpful and nice

Love the mini makeover I got from here! The staff are friendly and definitely gave me the right amount of assistant and space while I tried out different product.

The staff are super helpful and always help me find what I am looking for. Sefora also has a great rewards program.

Best customer service I have ever received in a Sephora. The people that work there are very knowledgeable and they do the best for you.

Nice store and clean! Has everything you need!

Great location and awesome staff. This is the first time I have been to this location and it is my favorite downtown due to how helpful the staff was and everyone seemed genuinely happy to work here. I did have a custom make over that I pre-arranged through the Sephora website. Great experience!

Visited with a friend. The service was great

Danny was cheerful and helpful

Every employee must be day dreaming or something. They don’t ask anyone if they need help they don’t greet they just stare. The atsmosphere is so boring its quiet and plain. Hated it never going back. Only go here if you know what you are looking for other than that don’t recommend

I just Love Josie Marin products and Dr. Gross!! 😁

I was asked by almost every employee if I needed any assistance. People also asked me what I was there to look for. I tried on cologne and It smelled great. Sephoria also check out with me in a fast, professional manner.

There Was an Employee Named Dee Who Helped Me Out Today He was Very Informing and Helpful He Gave Me A Great Experience if You Go In Make Sure You ask For Him. I will definitely be coming back.

I love make up and shopping at Sephora is super fun! They do not carry all brands at every location and this Sephora did not carry my blush brand, Illuminasqua. The staff called over to the Water Tower location and reserved a blush for me. They are also accommodating on returns.

This is my all time favorite store. They have great selections of beauty products & have a great price for them as well. :)

I love Sephora but I go to a different one this is my first time coming here didnt like it love how they greet me and say have a nice day after but when it comes to what I came for a employee Gave me attitude after asking if they can check if they have more of a current product and just saying no and leaving without even checking.

Always high quality and helpful service.

I would like to thank Everett for such a great experience here by far the best customer service.

Great store!

The Staff is really helpful, Good merchandise .

After earning the VIB card last time I went in I got to go get my makeup done so I chose Valentines Day for my girls night out with friends. I scheduled an appointment for 6pm. I didnt request anyone but I totally lucked out and got Alexis again who helped me with my brows last time. We talked about what I was wearing for the night and the colors I wanted to pop. I told her how I wanted a smokey eye but with pop of the green from my shirt. Also I wanted my cheeks to be contoured. Im definitely not great at contouring. She brought over a great product that I hadnt heard of that had two colors a contouring and a highlighter.Not only did she choose all the right kinds of makeup and make me look beautiful but she was so fun. We chatted the entire time which was like 90 minutes. She was very complimentative and just fun!

Helpful sales staff, free samples.

Best sephora in the city in my opinion. Workers have always been super helpful & the layout is not too cramped like others.

Traci was extremely informative. She broke down everything with ease. She knows her stuff.

Not very good customer service and the store is always in disarray. Also as I was walking out of the store last time I visited I almost got pushed out of the way by 2 very rude employees who apparently were coming late from lunch and in a hurry. I only come in when I desperately need something right away otherwise I rather shop the Sephora site if Ulta does not carry the brand.

Worst customer service I have ever received at a Sephora! Every employee in there is condescending and very unhelpful. They all were standing around either talking to each other or ignoring customers. When I asked one employee of the had a certain product he looked down at me and very rudely said that the product “did not exist anymore” and he turned around and walked away. Absolutely no knee was helping any customers, and it was the worst environment I have ever been in while shopping. I felt so patronized and ignored. I will not be going back anytime soon!

Sephora is the best place to buy high end brands with a range of products from makeup, skincare, perfume, nail polish, and makeup tools. The store is very clean and neat and it is easy to find everything in the store with all the handy store employees that quick to help you.

They have good products.

I can find any scent

I love the expertise and knowledge the sales people have. They go through intensive school to be able to recommend and provide you with hours of research that otherwise you should do by yourself.

Great selections of cosmetics & excellent customer service 💜

Sephora has really fallen off as far as their product management is concerned. I can find more makeup brands that I need online than I can at the Sephora in Calumet City. They never stock this place.

Sephora is a great place for shopping for beauty products, the staff is knowledgeable and is always willing to help you find the right products for your needs. The samples are great too and their customer service is impeccable.

Poor costumer service ! The cashier was upset because I changed my mind about a product !!! And I didn’t want to purchase it but she force me to purchase it because she said that will be the only way to take out from the bill!!!! Very bad customer service she could ask the manager to void the product ! But she was lazy to do it ! Never will came to this location ! and Im still waiting for my money back from that return .

Sephora is great. The service is amazing. The products are of good quality. I love Sephora.

Very friendly and super helpful!!

Great place with a good product variety. They are always willing to hekp the client wich is even more challenging in such an centric store.

Love this location! The staff are so accommodating and helpful!

Knowledgeable staff. Could be cleaner inside.

Crowded AF, as usual. Nice staff.

Customer service was great today.

2 stars. 1 bc I love sephora, 2. Bc I order online. Everyone here is very welcoming when u first walk in the store, butttttt be prepared to be ignored. They need to hire security bc apparently they have to greet people when they come in and everyone is busy greeting to actually help with products in store u have questions about. Everytime I asked about a product they basically pointed to it but didnt have answers to my questions about product. To have that many employees in store for being downtown chicago it was disappointing that I couldnt find help I needed.