First of all.... I do not own an Outback!I do own a Legacy. I was treated with respect and professionalism and pleased with outcome of my last visit to Subaru Service.

Everyone was great! Especially Jennifer she was extremely patient and made sure I knew everything there was to know about my new Subaru before I drove away. She also involved my 6 year old and provided a coloring book and colors to occupy him! Paula was great also and made sure I knew all my purchasing options. John L made the signing smooth. This was by far the smoothest and best experience buying a car Ive ever had!

Great service. Friendly staff made the experience pleasant

Went in and look at a Chevy malibu. Asked the lady if it was turbo charged and she look at me with a blank stare and then said no. When I walk up to the car the slip said it was turbocharged. The sales men/women dont know what they are talking about and only want your money and you to buy something

We were heading home from a cross country vacation and suddenly had 4 error lights appear on our dashboard. Halladay Subaru got us in immediately, reset our codes, and comped us a quart of oil. Thank you Halladay Subaru

Shelby, as always, listens and delivers as asked. She shares knowledge of the problem and the circumstances at the time of the servicing so I know what to expect.

Over priced on everything including service and the estimator is not very knowledgeable on vehicles. Offered 500$ for my car on trade in. Not happy with your service and not happy with wait time as well

So very appreciative of Mike taking care of our orange Crosstrek that needed repainted (from factory paint chipping). We had a few trips and issues (paint and body shop) that needed addressed, but Mike really took care of us - above and beyond!New tires, new front window tint, new windshield, new paint job....and weve had a couple of oil changes done here also. Will always look forward to handing my keys over to Halladay Subaru for maintenance.(Will add photos after a good carwash 🙂)

My car was making a strange noise so I brought it in. I don’t live in Cheyenne, so I was hoping they would call me while I was still there to give me an update as to what the noise would be, but I got no call so I had to drive back to Laramie.I waited a couple more days and still didn’t receive a call so I called them where they informed me they had called me twice, however it turns out they had written my number down wrong. Anyways, they couldn’t hear the noise I was describing, so I had to drive back to Cheyenne to show them the noise.I ended up leaving my car there again, and about 2 weeks go by with no call. I try calling them 3 times over a couple days but there is no answer, and no one returned my call even though I left a voicemail. They finally call me back and I go to pick up my car.I am informed that the noise is “normal”. Not sure why it took them 2 weeks to figure that out. Not only is it normal, I got to pay $140 for them to tell me that. To top it all off, I get in my car to find dirty paper towels all over the place.Overall a very disappointing experience and I definitely will not be going back. I highly recommend you DO NOT bring your car here for service.

Andrew Marcelli was very polite, friendly, professional, and extremely knowledgeable.John L. was very friendly and professional, he made signing papers fun and easy!Chris was awesome!Our Outback is OUTSTANDING!!!

Long time Subaru enthusiast, owned a 2011 WRX for years before I purchased a 2018 Subaru STI from the Subaru in Casper. About 3-4 months ago I cracked my bumper and had it replaced with a brand new bumper/paint.Move to Cheyenne a week ago, first time bringing my car in for a simple oil change. I’m asked if I’d like a complimentary car wash, which I regrettably accepted.I receive my car and notice there’s a large chip in the paint of my bumper. Keep in mind the vehicle has 15K miles and the bumper probably less than 3K.I call the dealership and am transferred to the “manager” Mike. He doesn’t answer, so I leave a voicemail politely explaining the situation and requesting a call back.I wait two hours and still, no response. At this point, I drive back to the dealership to wait an additional 15 minutes so they can track him down because no one seems to know where he is.Immediately he begins to defend the fact that it’s not possible his car washers, using bristle brushes, could’ve knicked or caused any damage. THEN, he pulls out a report that allegedly was filled out when my car was worked on, which was not at all the report that was given to me when I first left.Their inspection for my car came back perfect, absolutely nothing wrong. Then, when I’m asking about the chip in the paint, he finds a “paper that was on his desk” describing previous marks on a brand new bumper and further attempts to tell me I need to go BACK to the Subaru in CASPER to “look into clear coat warranty”I’m absolutely appalled that a manager would choose to lose a customer who has spent thousands of dollars across several dealerships, driving a brand new Subaru STI with warranty (basically their ‘prime’ customer type) over a paint chip.I couldn’t say nicer things about the girls at the reception desk! Unfortunately they aren’t the ones who can make things right though. Hopefully this review deters even one Subaru enthusiast from losing their love for the brand due to a poor manager.As you can see from the photos, that’s not at all “road debris” especially 30 minutes after receiving from them. Absolutely falls on the management that fails to take accountability. Instead I will take these photos to Small Claims Court, or wherever necessary to make this right. To try to blame this on another Subaru dealership is pathetic.

One of the best car buying experiences yet...thank you! We really like our purchase! gh

I have always loved going to Subaru in Cheyenne until recently.In March 2020 I took my car to get a routine oil change and recalls replaced. No one told me that to do the recalls they would have to go under the passenger seat. When I got my car back the inside was all torn up. The floor mats and plastic coverings for the bottom of the chair were all over my car. I contacted the Chris Allen and he apologized and gave me a free oil change for the next time and profusely apologized and promised me people would be spoken to and it would never happen again.I took my car in yesterday August 17,2020 for a routine oil change. I was told upon arriving that they needed to check my rear coils and they might need to be changed. Again, I wasnt told that it would be going in through the inside trunk of my car. When I got my car back, the same thing happened. Things were thrown all over my back seat.Nothing was put back and on top of that, there was a grease streak left on my sun visor. When I called the service manager Mike Teets, he argued with me that the technician left the car as closely as he could to how he found it. I explained to him that everything that was thrown to the front of my car was in trunk of my car when I dropped it off. He told me to come by and he could get the grease streak off and take a look at the condition of the car, since he was the one who approved it after service. He got (most) of the grease off my sun visor and when I showed him the back of my car. He argued with me and told me that my car was like that when it arrived. I drive my car everyday- I also take my dog to work with me every morning and he rides on the back seat. No my car did not have items strewn all over the back seat when it arrived.I received no apology, but was argued with over the state of my car. I am extremely frustrated with treatment I received and will be finding a new provider for service.

Scott in parts, awesome people skills, love doing business with you!Thank you so much...Patrick J Ramirez

Ryan, the car salesman, was a pleasure to work with!! He was VERY professional, knowledgeable, friendly, not pushy, and was truly one of the top reasons we ended up purchasing the car. I highly recommend asking for Ryan if you want your experience to be the best it can be in a stereotypical stressful situation.

Great service, friendly staff and job is always done right !!!

I bought my Subaru Crosstrek in November. I know I’m a little late on this review but honestly I had an amazing experience there. Tre was the best salesmen I’ve ever dealt with. For my first car buying experience, it went so smoothly, I was in and out in probably just a few hours. I’m not from Wyoming so getting all my paperwork transferred to Texas was so easy. I didn’t have to take care of anything, they did everything for me. I highly recommend this Subaru dealership

Great service and staff. Keep my subaru perfect.

Honest and open communication through the entire process.Paula and Mike were absolutely incredible and made us feel at home. We recently moved half way across the country and were starting out at a new Subaru Dealership. We definitely found the right one!

Fast and friendly.

Great customer service. Clean showroom and matenience area, can pull right into the garage when you arrive, can make an appointment before arriving so they are ready to do the work you need done right away, have a hot coffee or water while you wait in the comfortable chairs, informed of what they find as they are working on your car, courtesy vehicle if you would like to run an errand, clean roomy bathrooms, friendly staff my fav!

Everyone was very polite and friendly. The technician took extra time to duplicate our concern. They didnt recommend replacing something that didnt need replacing. I used the shuttle and the driver was prompt, courteous and an excellent driver.

Service Department provides excellent and timely service. Shelby is a great asset. She does not over-promise nor under deliver. She is always cheerful and attentive.

I liked that they were willing to give me everything that I wanted and that they wanted to make me happy. They were not pushy and really easy to work with!

Went browsing cars. Talk with a.sales man named Trystan. Really enthusiastic young man. Really eager to show and explain my options. Would definitely recommend stopping in and speaking with him about your car needs.

I’ve gotten more than I expected on my Forester Subaru 2015 purchased at Halladay Motors in Cheyenne, Wyoming. I trust all my vehicle service needs to the Subaru maintenance department. Fast friendly service! Appreciate car evaluation check lists at end of each service appointments.

Great service, awesome vehicles

Parts dept was good, fast & cheap. Rarely do you get all 3!

Andrew Marcelli was a great salesman. He was thorough, detailed, polite and personal. He didnt try to upsell us or talk down either. Andrew was part of the process the entire time, made us feel like our purchase was genuinely valued, and understood the details of the car. He made the buying experience great, and we would certainly recommend him to anyone looking to buy a vehicle. Lastly, this dealership in general was good, and even presented the car in a very professional/celebratory manner on the day we bought it. Thanks!

Jamie W was great to work with! She was informative, she didn’t put on the pressure to buy or settle. She worked with me on a great price that fit my budget! It felt so easy and I’m so happy with my car!

Consistently cheerful staff. The mechanics keep great track of your service schedule but never make you feel pressured to have maintenance performed right then and there. I have always had excellent repair outcomes, too.

Quick, efficient service and we love our new car!

Very friendly at the service desk

Love this dealership and the service department. They find all the little things on my old beater and are happy to show me the latest models. I will definitely be coming to Chris for my next vehicle. Picked up a used Suburban for hauling the kids around got a great deal with all the perks.

My daughter purchased her first car there last week assisted by Mathew Wilson. When she arrived at the dealership they had the car that she wanted ready for a test drive (they had to bring it from Fort Collins). Negotiations were fair and quick. Same thing can be said for the closing. Not your usual dealership. Definetly recommend!

I just became a owner a year ago where Haladay Suburu employees from sales person to management have been more than accommodating to me since I live 2+ hours away. The Mechanics are top notch and know their product. Now Im 2 cars into Haladay

Shelby in the service department is amazing! This dealership serviced my Subarus for 4.5 years. Amazing service, no issues.

I loved the friendliness of your staff (not just the person selling the car). But what I liked most about this car buying experience was how the Kyle leveled with me. He was honest. That, and he and the sales manager did everything in their power to get me into my new car. Ill definitely be sending any friends/family/coworkers to Halladay Subaru!!

Very friendly receptionists and the recalls on my car were done quickly!

Jesus is the best! As well as everyone else I worked with from finance to management. No pressure, just honest good people trying to help you find a good car. We even got to spin a prize wheel at the end of our purchase! Thank you Halladay Subaru for making this an awesome experience. Thank you again Jesus! You rock! 😁

I traveled all the way from South Dakota to the Cheyenne Halladay dealership at the recommendation of a friend, and Im glad I did. Very professional and friendly staff. I left feeling like I got a great deal and also felt like the team at Halladay had truly supported me through the process of buying a new car. I left with all of the information I needed and appreciated staff staying on a little past closing to make sure everything about my car was ready to go.

Paula Cruz was professional, but also enthusiastic about the car. Mike G. then efficiently and directly processed our final paperwork. Both of them are very likable and knowledgeable in what they do, and they both made the experience seamless and even enjoyable.

Absolutely wonderful sales Dept and the vehicles I looked at were superior to other brands at half the price.

I had a great experience with one of the salesmen, Trystan. He was very helpful, professional, and knowledgeable!

Everyone there was super nice and helpful. Ive never had a better experience buying a car!

Its no longer a Suzuki but Subaru dealership and they did an awesome job getting me a good deal on a new car. They worked with my to ensure that everything was done right and the service department had the modifications I needed done, done in a day. Good staff.

I was stranded in Wyoming when my car broke down and the people here did everything possible to make sure i got home safe including finding me a hotel, buying me food, and driving me to the rental place. These are some of the kindest people i have met.

It was pleasant very friendly

I bought a car they told me had not been in an accident. Turns, out, it had been in an accident. They claimed it was a mistake. Fair enough.The car immediately had problems. And kept having problems. Small issues at first they were able to remedy, but then a larger issue that was symptomatic of bigger things to come (steering wheel suddenly losing alignment with wheels for no reason).The sales manager KNEW they had made the mistake in accidentally misrepresenting the vehicle to me (they admitted this to me), and he KNEW the car was having ongoing issues. Rather than do the obvious right thing and take the car back so I could purchase another from them, he straight up told me we dont want the car, and offered me a deal that would have cost me a LOSS of $6,000 dollars (low ball offer for my misrepresented-by-them car, plus loss of taxes paid, dealer fees paid, and loss of value from my traded in vehicle).I had to contact Subaru of America and file a complaint, and then go over the sales managers head and contact the VP of Halladay motors directly to let him know about the situation, let him know Id filed the complaint, and that I would seek legal action if a satisfactory resolution was not reached. ONLY THEN did they do the right thing by taking back the vehicle.To the VPs credit he did not hesitate in setting things right. They refunded the original purchase, they gave me a fair deal on a known good car of similar make, model and miles, and they also gave Certified Pre-owned Status to the replacement car for the peace of mind I was originally looking for, and I thank the VP for this gesture, I really do.HOWEVER, because of the intentional efforts of their sales manager to profit at my expense by leveraging Halladay Motors gross mistake in misrepresenting the car, I cannot with good conscience recommend this dealership to those unable to fight tooth and nail to not be taken advantage of by their sales managers predatory practices. I know too many people who are either timid, passive, insecure in themselves, or who lack the financial means to pursue legal action (I include the version of me 10 years ago in this category as well) that would have simply lost out on their hard earned money were they faced with this same situation, and I care about them as much as I do myself.Sad the sales manager chose to try and profit at my expense rather than do the obvious right thing, but he did, and I would not feel good about keeping this to myself, since I care about those coming after me that might not be able to push as hard as I needed to to see an equitable resolution reached over a large mistake that was theirs, not mine.

Im on my second vehicle from here, love the Subaru, just bought a 2020 outback. Service is great, always ready to help.

The sales associate was so helpful and knowledgeable.

Although it was the first big snow of the season, the crew at Halladay was all present and working and gave me my oil change for FREE as I had to wait 20 min past my appointment to be seen. Will definitely return to them!

Prices great. Service great. They always make me feel like a valued customer

You took the time and fast action to my problem. Thanks

Everyone at the shop is helpful and knows what they are doing. Shelby Dial helped me figure out what was needed on the maintenance list in addition to the oil change. Keeps the Subaru up and running fine.

Had an exceptional experience! Thanks Everyone!

Steve in the Parts Department is excellent. Steve is very knowledgeable and extends wonderful customer service. I wouldnt hesitate to bring my business back to Halladay Subaru.

We were extremely happy with Halladays sales-man and the lady handling the payment - we told him our target price and vehicle price and within a day he called us with the used car model type we wanted - we bought it immediately. Awesome. Keep up the good work. My daughter loves her car and we are going to buy another vehicle and are giving Halladay first shot at our next purchase.

Outstanding service from very professional staff.

I went for a oil change with an appointment in a few days to check a problem. They were able to take care of the problem with the oil change. Pleasant surprise as they did not even have to check it.

Halladay Team fit me in even though they were busy. It made my life significantly easier. Thanks.

The service department was able to get me in quickly and they got my car fixed and oil change done in a timely fashion. The only downside was that my car did not get vacuumed like it usually does and it really needed it! But they did wash the outside and everything else was good!

Great service. Fast. Even offered me a free car wash. Staff was super friendly too!

The staff were friendly, quick and honest. The techs got the work done much faster than I anticipated, even after I came back to add a service that I had forgotten to ask for.

I go here for my oil changes and the service is great. The wait isn’t too bad either.

Brandi is very helpful and a knowledgeable person. Highly recommended. Great service.

As much as I love suburu I am disappointed in the Cheyenne dealership. I bought my forester last summer around the beginning of August. Upon checking out and completing the paperwork they showed me a big scratch on the drivers door. They promised to fix it and I was told just bring it in sometime, I would get a loaner and they would make it easy for me. So within a few weeks I was returning to Cheyenne, which is an 80 mile drive, I called and they said, oh no, you have to come on a Wednesday. So I was expected to take a day off work to bring my car in for something they let me drive away with and promised to fix. Well, I finally have a Wednesday off. I called a couple of days ago to set up having my car fixed and they said come on down. I arrive and was informed that they dont know when the guy who fixes scratches will be in! Also a piece fell off the hood by the windshield, they ordered it, but cannot find it! I kind of feel like after they got the money that I didnt matter as a customer. I am so disappointed. I am single, a cancer survivor, and had to work very hard for this car.Addition to my review: more than one person reached out to me after writing my review yesterday. I received an apology and a two year service contract! I feel like they definately want to make things right. So far I am very satisfied with this, after all its the treatment of customers that is important. I definately feel much better!

Customer service experience was amazing. Thanks to Shelby, Steve, and Aguardo. They all were very busy but made sure to do the job right. They replaced an engine in my sons car promptly. The quote was spot on. We are a Subaru family and we have found our favorite shop. Thanks so much for everything!!!I only have 4 out of 5 stars due to the service manager ( Mike Teets).He is definitely CANCER to this shop and to his employees. The first time I came in for an oil change. He was rude, aggressive, and argumentative. The way he treats his employees is shameful!!!I almost walked out.But Shelby saved the day, made everything better. That girl is amazing.

My dealership works with this dealership for trades great place

My service was performed quickly and was explained to me in a way that I understood

I emailed Halladay Subaru when I was shopping for a new 2013 Forester. The guy who took me on the test drive knew less about the car than I did. I exchanged several emails and phone calls with them about purchasing from them. I received a very good offer from GO Subaru in Denver, but told both the internet sales rep and the salesman who took me on the test drive that I would rather purchase locally. Both assured me that they had Price Match Guarantee that they would at least match the price I brought in if not beat it.I forwarded my quote from GO Subaru and they told me to come in and they would match it. When I got there they made me sit around for 3 hours before telling me they couldnt match the price. They didnt even get within $2,000. On top of that the manager offered me next to nothing for my trade-in and told me that I should probably just try to sell it on my own. I asked them what happened to the Price Match Guarantee and the manager told me they just couldnt match that offer and he had no idea how GO Subaru could offer the same vehicle so cheap.Overall a terrible experience and waste of time. Needless to say I took my business elsewhere. I have taken my car in for services however and their service staff has been excellent.

Bought my subaru here years ago and always had great service.....moved away to South Carolina in 2016 and recently returned for work.Few days ago my clutch decided to act up on me, possibly the flywheel or throwout bearing is going bad. I immediately called to see if I could drop my vehicle off and POSSIBLY get a loaner vehicle. The lady I spoke with on services (about 5pm, 2/25/19) was just completely unprofessional, specifically saying, Well, I GUESS you can drop your car off here and if the mechanics want to look at it, they will. She even told me they dont offer loaners to people anymore, and then said we just dont have any available right now immediately after that with a snobby attitude. I dont have a problem with the dealership at all, just maybe you guys can teach your employees to show a little more respect to customers over the phone.

The best service and sales department around.

Our sales rep, Jesus, was very nice and did not pressure us.

Ive been traveling to see grandchildren this summer. I knew I would need an oil change on the road somewhere. I called, they said come right down and my oil was changed, the car cleaned and it didnt take a big chunk of my day.

The team did the inspection I requested and gave me estimates for repairing what they found. Good job.

Brought my Subaru Tribeca in for a recall airbag replacement. While the staff were friendly, the service took longer than expected, and when I returned home, I realized that they had failed to reconnect the button panel for the navigation/multi-function display. I contacted the service department and they asked me to bring it back-which would be fine if I didnt live over 100 miles away. I asked if it could be done locally to me and be reimbursed by Halladay, and they said the service manager would get in touch. He never did. So I still cant change the clock, the service reminders, use the GPS, or anything using the display. Very frustrated at the lack of follow-up. At least I got a nifty tool out of it! The mechanic left a plastic rivet removal tool in the car--which I would be happy to box up and ship if Halladay would fix the buttons!

Warning light came on as we were passing through town on a Friday afternoon of a holiday (get it?) weekend. They topped us off and we were on our way in 20 minutes. All of the stars.

The dealership and service department have been great to work with. I got immediate attention when I arrived. Looking forward to continued great service.

Marcelli was amazing! He answered all our questions and if he didnt know he would find out the answer. He showed us all the amazing features of our new vehicle, which those were a huge factor in our purchase decision. Not only was Marcelli very helpful but the manager and the detail guy were above and beyond on honesty. The detailer found a couple scratches so we are bringing it back at a better time for us for him to buff the scratches out.

Great service, they really took care of us and got us what we need

Wonderful team and excellent pricing. Quick service with no appointment made.

We were in the middle of a nightmare scenario—our car broke down in the middle of nowhere, 100 miles north of Cheyenne. We were towed to Subaru of Cheyenne and the problem was quickly diagnosed. It was what I suspected, a burnt out differential. We arrived towards the end of the day on a Tuesday, and needed to get back on the road ASAP to get home to San Francisco. Everyone there was helpful and got us rolling by Thursday afternoon. This was about as quick as I could realistically expect the work to be done. Additionally, they transferred a tire from a damaged wheel to one I provided. This was done free of charge. Finally, my spare tire was returned to its storage space—even though the cargo area was full with our luggage.The folks there helped us make the best out of a bad situation.

My Subaru Outback was crashed when I was broadsided by a hit and run, we went looking late one evening for a replacement and went to the used Subaru lot where we met Jamie Wittmann. She insisted we take our time and we drove 3 vehicles and said we wanted to sleep on it, she was not pushy and extremely knowledgeable! The next morning we decided to go with new, but I wanted Jamie as my sales person which was doable. I was very specific about what I wanted from 2 options on color and the rest of the details were must haves. Within minutes she located a car exactly as I wanted and said I could pick it up the next morning, her knowledge on new was just as great. It was the most enjoyable purchase I have every had on a car, and I have owned many many cars lol. I highly recommend Jamie Wittmann for any car purchase, go see her you will love her too! Thank you Jamie Wittmann, keep up the good work :-)

Very well-trained staff, competitive pricing and follow-up service. This is the best auto dealer in Cheyenne.

Jared Williams is probably the most nicest sales person Ive ever met! He wasnt pushy or impatient as I looked at car after car to find the perfect one. He was very knowledgable about the features in my new 2015 Outback and even stayed waaaaaay past quitting time to make sure I understood everything before I drove it home (almost 9pm!). He even went out of his way to escort me from my car under an umbrella into the dealership when I pulled up in a crazy rain storm. Hes class all the way! Since I bought my car in a storm the dealership offered to wash it and spiff it up when the weather was nicer which was a thoughtful touch.

Are we in the 1990s where car buying takes all day. I’ve been here for four hours and counting....go elsewhere if you want to buy a car in less than 5 hours.

Very professional staff and excellent customer service!

Both sales and service have been good experiences here.

Paula at the Subaru dealership is awesome to work with she definitely knows Subarus

Great service as usual!

I have bought and service my cars for many years. The staff may sometimes change but I trust them both for sales and service. My future car will most likely be bought there.

In 2014, my son drove his 2005 Outback to Wyoming (UW in Laramie) from Connecticut after just having the engine rebuilt. When we came out in November for a parents weekend, we brought it to Halladay to check it out. They found a few things and coordinated with the Connecticut dealer to get fixes made under the warranty. And they kept me posted all along, educated my son when he picked up the car, and coordinated everything 2000 miles and 2 time zones away. I felt so much better when they would check it out after arrival and before departure for the cross-country trip each year. Last summer, my son stayed in Laramie and he, 3 friends and a dog piled into it for a camping trip to California and had the time of their lives (Subaru cliche, I know!). He graduated this Spring and is now back in Connecticut. While I love our local Subaru dealer, Im kind of bummed that the car will no longer receive Halladays care. They truly gave this mom one less thing to worry about while her son was almost 2000 miles away in college!

Nice salesman, not a fan of the guy who finalized the sale, great cars, great prices. They even fixed our car for free after we realized there was an issue less than a week after purchasing it.

Great service

Great service and friendly people.

Quick, competent, and knowledgeable. Would buy my next new Subaru there.

The techs and the service team are litteraly life savers, they treat their customers like family!

Brought my STI here for a new steering rack, and they had it done in the time they said they would. I drove here from where I go to school 40 minutes away to pick up my car, and they said they had to do the alignment. So they wernr really done when they called me and said they were done.I looked in the shop, and my car wasnt there. They said took it to their Dodge dealer, where they have the allignment equipment. The people at Dodge said it was at Nissan. I went to Nissan looking for my car, and they said they had finished it, but I couldnt pick it up from them, I had to pick it up from Subaru.So hours have already passed, and im in danger of missing some classes I need to attend 40 minutes away in laramie.They finally get the car back from Nissan, and I see it roll up to Halladay Subaru after throwing a fit for like 30 minutes. THEN THEY MAKE ME WAIT AN HOUR SO THEY CAN WASH THE CAR.I was like I dont care if its not washed, I need to get to class. But I guess once they start washing a car, they cant stop. I missed both my classes that day.

If I could give them 10 stars, I would. Ive been a Subie owner for 5 years and have dealt with 4+ service depts. This one BY FAR is the best Ive encountered. In the midst of driving across country from Oregon to Florida with 2 dogs & 2 cats in the car, we found ourselves with two headlights out in the middle of a snow storm in Wyoming. Miracle of miracles, we get off I-80 and there in the distance is the Subaru sign (ahhhhh!!!) I swung in thinking they would push me off to the next day but they immediately pulled in our Subie, with the pets secure inside, and we had new headlights in under 40 minutes which is amazing bc our model of Subaru requires the tires to come off to change the headlights (nuts). I really cant express how grateful we are to Halladay Subaru for taking care of us so swiftly and treating us like VIP customers. So rare in this day to find cheerful service oriented people. If I lived in WYO we would def buy our next Subie from Halladay. You guys are heroes!!!