Ive been bringing my car to Automotive Authority since 2008 for my car inspections but Thursday was my last visit. The first issue was being told that I needed to replace BOTH of my windshield wipers, when Id replaced my passenger side blade the night before. I advised them that the new blade for my drivers side was in the back seat and the woman advised they would install it for me. I walked out of the office after about an hour and noticed a crack in my windshield on the drivers side. I walked back inside and reported this. The owner told me he saw it during my inspection (but no one mentioned it) and that a rock must have hit my car UNDER THE WINDSHIELD WIPER blade. He then tried to tell me maybe it was dark and I didnt notice the crack (I arrived around 9am). He then mentioned that the defroster could have caused the crack but could not advise how long it was tested. Long story short, no accountability was taken, when it was apparent that the wiper slammed on my glass as the technician (or whoever) was trying to change my driver side blade. The metal aligns perfectly with my driver side wiper and I am disappointed that the company did not own up to something that could have been easily resolved to maintain my business. DO NOT PATRONIZE THIS COMPANY.

Used Automotive Authority for state inspections and some brake work. Were a great value, got things done quickly and their waiting area was pleasant to stay in. Will definitely use again.

Do great inspections. The people are nice, and the inspector was very nice and polite. And took care of my truck.

They are very courteous and polite too you, and very quick getting you in, to checking out your automobile problem. Also they tell you everything they find wrong with the car. I like that they will give you a itemize price for the job.

Automotive Authority is the way to go!! They are so professional, efficient and they never disappoint.

Had work done in March and now have to take it back again...(July) so well see what they do and of its done properly this time?

If I could give negative stars I would. I took my vehicle here for a state inspection and it was rejected. I took it to another shop and they informed me there was nothing wrong and it should have passed. I called Automotive Authority to inform them and the owners response (Steve) was, well the mechanic must not know how to jack up a truck and he was aggressive with his tone. I then proceeded to take it to another inspection station and it passed inspection. They informed me that my truck was very safe and shouldve never been rejected. I feel as if Automotive Authority is willing to lie to customers to make an extra buck. Please do not take your vehicle here. I wouldnt want you to have the same experience I did.

Great. Dropped vehicle off that morning and had it back same day within a couple of hours.

I tried to kill my truck (F450) by putting 15 gals. of gas in the tank which uses diesel. Well after four strokes and two heart attacks I got up with Steve at AA immediately he calmed me down. Well, to make a long and I do mean long story short he did his magic fixed my blunder and my truck runs as good as new.

They were very professional and gave me quick service.Inspector was detail and called my attention to the one and only damage to my vehicle.

Family business. Great work

Excellent customer service! Appointments for inspections make the process incredibly fast!

Great people and quality work. I was able to get both my vehicles inspected in the same day. Definitely cant say that about many shops.

Steve and his crew have done good by me. They fix my problems and always keep me informed and up to date about on going repairs. I have not ever taken anything back after they have worked on my vehicles. Their customer service has been outstanding.

Very satisfied with service

Had problems with coil, replaced it but p0304 came back, and owner replaced all 4 coils. Had problem again and called and they had me in the next day and fixed problem with no charge. They lived up to their motto of satisfied customers. Best place to go in the area. They HAVE integrity.

Ive taken my car here a few times and they do a great job. They are pretty flexible when it comes to making appointments.

Ive been taking my cars here for years, they are an honest and knowledgeable car repair shop.

Good job by all

They couldnt put my wheel on right after installing wheel studs, ...

The 2 ladies up front were really nice and the service was pretty quick. I also like that this place calls you to let you know the job is done. Ive been to some places that dont bother that kind of courtesy.

I appreciate the honesty of this company. Brought my truck in for an alternator repair because thats what another automotive place said it was. After a diagnostic, it was determined not to be the alternator but only a bad battery connection. I will continue to bring my cars here.

OUTSTANDING! Saved the day. Heres the scenario: female driver, 250 miles from home at work conference, brakes go out--lines, rotors, calipers-- vehicle has to be towed to the shop, on Thursday of Memorial Day weekend. That was certainly a scenario where a lesser company could have taken advantage of the situation and gouged the customer. . I am ever so grateful that I found Automotive Authority. They were FAIR, HONEST and RESPECTFUL. Thank you for doing such HIGH QUALITY WORK and sending me safely on my way.

Great service! Great price!

I needed a few services, including alignment, oil change, and diagnostics on why my Nissan intermittently wouldn’t start. They allowed me to drop off the car in the evening and looked at it the next morning. Ultimately needed a new starter which was around $400. The team at automotive authority used one of their coupons to get $200 off the part. I was very pleasantly surprised to learn this when I picked up the vehicle and was charged $200 less than I expected. Outstanding service, friendly, and went out of their way to help me. Definitely will go back.

Ive been using them for a couple years now for my inspections, oil changes and repairs. They are always fast, courteous and reasonably priced. I recommend them all the time.I get the added bonus of working within walking distance of their location, which is great! I drop my car and walk to work and they call me when it is ready.

I have used them for a few years now they have always been professional and friendly. Quality of their work is great I highly recommend them to anyone who needs automotive work done.

Great people to work with! I always send them my reprogramming Ford modules instead of dealing with the oe dealer. They are honest people to work with. Will continue to do business with them!

I can’t say enough good things about this garage. From the moment i called them I was treated like a lifelong family friend. Advice, repairs, and options are offered to you in a manner that assures you that your best interests are the priority, and not their bottom line. Fair prices, excellent work, and outstanding customer service from start to finish.

In my search for a car repair facility, I found Automotive Authority. While we ended up not needing the service anymore, I must still share my experience. I talked to Steve. He was professional, prompt, knowledgeable and friendly! Totally put me at ease. I really appreciated the customer service. In the future, I will not be shopping around. I going straight to this shop.

Needed a inspect and walked in no appt and was out within an hour. Has a nice lounge area to sit and wait . Great people I will be back for sure.

I have been using Automotive Authority for several years now and it is always a five star experience. I highly recommend them.

Excellent very professional

Incredibly honest, fast for all they do and extremely reasonable prices!!

Steve and Jordan are always helpful and friendly

Always happy with Automotive Authority. Quickly diagnosed/fixed my problem and returned my car as promised.

I always receive outstanding service at Automotive Authority. I recently went in for an oil change to which I initially called, and was informed that they would be able to get me in and out expeditiously. As always true to their word, I was in and out, and able to complete the rest of my chores for the day. Been with Automotive Authority for over 12 years, and I wouldnt go anywhere else.

This is the best repair shop Ive ever visited. The staff is knowledgeable, honest, and friendly. The price is right. The completion time is quick.

Spent almost 400.00 getting my car ready to drive a thousand miles to move back home. I just had to buy two new tires. Had a flat. That was to close for comfort!!!

Automotive Authority is absolutely GREAT!! The most accommodating folks EVER!!! SO glad we have found this great place to get our cars worked on etc.!

Had check engine light on they scan and gave me the resorts and Im having it taken care of Monday.

Steve Bergen at Automotive authority provides expert service at affordable prices.

Went there for state inspection in 2019. No issues at all.Came here in 2020 same windshield that passed last year failed this year with all the same paper work.

I take my car to them for everything... inspections, oil changes, repairs, tires... you name it. They are awesome and fast and I never feel like Ive been overcharged for anything.

High priced. Same alternator, 500 vs 300 at Silas auto repair. Ask to be sure brakes were checked during inspection. Told that they did. Month later. Brakes changed because rotors started scraping.

Great car repair and customer service@

Automotive Authority is where we take our company commercial and personal vehicles. Fast and friendly service as well as reasonable prices.

Excellent honest service, friendly staff, great prices. All you could want from a repair shop. My family will continue to use Automotive Authority forever. Thanks

I love the people, the know how, and the service. I have been neither disappointed nor dissatisfied. Top shelf performance!

Great service, friendly staff.

Needed car inspection. In and out in 25 minutes Great Service. Thanks Guys

I was traveling in the area and needed my AC looked at. They got me in real quick and got me a proposed resolution fast! Great place!!!

Great place for all automotive needs, highly recommend, very fair priced and great service.

Great service,fair price, Steve takes care of his customers.

Great place good people

Super fast walk in service. Honest

Awesome service and friendly people.

In and Out, Owner present and willing to discuss procedure.

Awsome service

I really enjoy the personal & professional atmosphere that is embedded in automotive integrity

Great customer service, car is ready when promised.

People are great, service is great and the prices are reasonable. Its a good experience.

I always come here for work on my cars. Its a trustworthy shop, where the work gets done right the first time.

Great service, great prices!

Great people to work with!

Outstanding fast service, good prices!

In and out quick for a state inspection.

Our engine was over heating, they took care of us that day. Great customer service

Honest, dependable, and fair prices.

Honest, good work at a fair price

In and out inspections within one hour. I never call ahead. I never drop off. Ive been going since 2013.

Always great service!

Great Customer service!

Was in and out fast service

Burlington at cheadpeake sq

Everyone should take their vehicles there

Awesome service

EXCELLENT