Great customer service very patient and helpfulThanks so much Mike

The store was very clean. Kyle was super friendly and helpful. I would definitely recommend this store to anyone needing a new phone!! Ask for Kyle!

Went into the store to get a upgrade, not only did Kyle & Jason help me but they were such kind folks! if you’re looking for good deals and good customer service this store is for you! Thank you AT&T North Shore!

Kyle is literally the best of the best! He really knows his stuff and will make sure you leave happy!

This store has treated me amazing and has always met my needs.

Kyle is awesome! He’s hooking me up with a phone for great prices!

Came in for an iPad for the upcoming school year. The staff is very friendly and knowledgeable about the devices I was interested in. There was no pressure in buying and I am happy with my service!

A gal sat fooling with a computer, and said Yes? I said Id like to buy a new battery or a new phone. We dont change batteries here. Go to a battery store. I said Well, I got an email about a trade in deal, tell me about that. She (still at the computer) said You can get a 12 or 12 Posh or 12 Primo (all stuff I didnt understand). I said The email said it was for an 11 phone. She said Maybe they changed it - they change it all the time. They dont tell us. The phone was ringing. I said Do you need to answer that? No, she said, still typing. Im here alone and Im with a customer. I wonder How hard do you have to fight to get a new phone at an Apple store? I left rather than put up with this.

Best customer service you can have!

Great customer service. Very helpful.

Super kind and Knowledgeable team!!

Disregard posted hours. We waited for them to open and tried to call. There was no response and no person available. We ended up having to go to the store in Hixson which was great!

Jason and Jesse were awesome they both answered are questions and we very knowledgeable about the service and the merchandise they have

Excellent experience, nice wide range of product. Bryson went the extra mile, gave great advice, set up the phone and walked us through some of the new features. Couldnt ask for better service, we will certainly be back. A big plus is lots of parking and no rush environment. Well done!

Freindly helpful staff answered every question I had these guys rock a real reason to use a t and t highly recommend

Super friendly and very helpful

This store cannot help you with anything theyve messed my entire account up and now I cant even access it I can think the manager on duty today

They were very courteous eager to help our wait time was less than five minutes they are very knowledgeable and they help you with everything that you need a very nice visit

Short staffed. Waited 45 minutes while one person handle billing issue with customer. No time to wait.

Great workers

I came in to fix some issues on my account and order a new phone galaxy j7 I worked with China and Austin. They were great. Went back today to activate my phone and worked with Janelle the manager she was so kind and took her time to teach me to operate the phone. Great experience.

Emily helped me out, super sweet girl! She did all she could and more for me. Every time I’ve been in they’ve all been great! Super great place

Horrible. I ordered a new upgrade on my current iPhone with them and the process has been a nightmare. First off, they did not mail my old phone back, which AT&T is now charging me the cost of. I have called this store over 20 times to reconcile the issue and every time I feel as if I’m rushed off of the phone saying that “they’ll fix it” or “someone will call you back.” They have NEVER called back and I have to keep reminding them to place the credit on my account for the mistake. I’m very close to switching providers after this experience. Save yourself the hassle and just upgrade your phone through the AT&T online service instead. It was easier speaking to the damn AT&T toll free customer service center than these employees.

One of the best AT&T experiences I’ve had in awhile. The store being under new management is very delightful. The staff were very friendly and went above and beyond to assist me and my family. Will return for all future references!

Such a friendly and fast paced store. Got me in and out. I worked with china she was great and so very nice with a lot of knowledge.

My wife and I were here last week and had a positive experience. The employees were very helpful and provided great customer service. Chyna was especially helpful!

The Staff was really helpful and understanding. Did everything they could. Was happy to help, and appeared to Love their jobs. I Highly reccomend!!!

The rep and the DM were fantastic!!! Thank you for making it an awesome experience!!!

I would rather drive an HOUR round-trip out of my way to go to the company store on Gunbarrel than to ever visit this authorized retail store again. It is understaffed, the staff that is present is completely ill-informed and uneducated as to how current incentive plans work, how upgrades work, details regarding insurance on your phone, cost(s) of a adding line(s), etc. We ended up deciding to return one of our phones because we were so mislead, but had a 14 day grace period in which to do so. The first time we tried to return the phone, there was no manager on duty to facilitate the return. We tried multiple times to call the store to make sure a manager was there, but no one answered the phone. On the 3rd trip BACK to the store we were finally able to return the phone. I am unclear as to exactly what they are authorized to do.

Came in to just window shop and I had the pleasure of speaking with Josh Crawford. He was very patient and knowledgeable he explained all the benefits I would receive from switch my family plan with T-Mobile to ATT&T. I will definitely be back once my plan is up in June, and look forward to dealing with Mr.Crawford when I do.

The guys in there were hilarious! They Gave me great promotions as well. I worked with David he was great. Highly recommend!!

Had the pleasure of Emily working with me! She took the time to explain everything and set up my iPhone as well! Awesome store !!!

Amazing store! Manager was very friendly and able to hook me up with the best promotions! Highly recommended!

This is the best store ever I cant compare this store with others because this AT&T have a great personality and there really friendly an they will take the time an help u with anything u need done and thats what kind of service I need if it had more then 5 starts I would give yall a 20 thank yall so much with my device

WORST PLACE EVER. I would give it a BIG FAT ZERO. They are not a real AT&T Store. They wont refund you when they are supposed to. Bunch of liars. Never ever go there. You spend hours and hours trying to get your refund and they play dumb. Just plain stupid. They dont think they have to follow any rules. They are just allowed to sell phones and they try to rip you off as much as possible. Dont waste your time or money there. They are useless. Will file complaint with the Better Business Bureau. They should close down. Horrible, horrible, horrible.

Horrible. Understaffed. Only one representative who was working with one customer for 30 minutes. I saw THREE customers turn around and walk out of the door. I proceeded to walk out myself.

Pleasant when you are about to spend money yet not at all helpful afterwards. Not willing to consider a return in less than 24 hours without a restock fee even when the sales person did not inform me of the fee. I paid the fee, returned the tablet and they never canceled the line, still showed up on bill and cost me way to much time to reverse their mistake.

Very helpful, always get me the right things I need.

NOT A REAL AT&T STORE!! Very sketchy and unprofessional!!! Only giving one star because it wont let me give zero stars. They are an Authorized Retailer, however I find that funny since they dont have authorization to do anything. They dont have to follow AT&T rules/promotions since they arent AT&T. When I asked them to help me get credited $100 for an AT&T promotion I qualified for, they told me they never heard of it. I asked them to call corporate. They said they left a voicemail and were waiting for them to call back so I called corporate myself. Spoke to many different people who ALL told me I qualify for this promotion, and even gave the phone to Jason and they told him to credit me. He said he couldnt because he wasnt authorized to.On top of this, this place is absolutely unprofessional. They are closed random days of the week for restock even when they tell you to come by tomorrow because theyll be open. Jason sits there with a vape on his desk. Another is in Clemson pajamas and not a uniform.Trust me, save yourself the stress and incompetence of these people. Go to a REAL AT&T store!!!!!

Such a wonderful experience! Jason, the manager, is who we dealt with and he was great!

Such a weirdly bizarre customer service interaction. We went in and were originally told a plan would cost a certain amount and found out a few weeks later that salesperson didn’t know what they were talking about and plan was double what we were originally told. Got on husband’s plan and then received an email saying our bill would be $50 more because of some glitch in their system so it has to be brought back in. THEN saw that the wrong phone was ordered and I have to go out to the Gunbarrel location to switch out. No apologies or well worded explanations. Come on guys. I suddenly feel really depressed that I just switched from Verizon to my husband’s plan with at&t. While I won’t ever come to this location again, you guys need to get it together in there. At least try to act like you want to help people. That’s the job. As I read others’ reviews about Jason, I sure wish he had been around to help us.

Very helpful group, and always make me feel at home every time I come in!

Its good

I lost my post recently..anyways the guy there was not really helpful as left my friend waiting 2 hours and while he was helping her he was assisting other customers as well and they were done within 5 or 10 mins. He screwed her big time because she asked to add line on old phone but did not tell her about the 450miin Plan monthly. Now she is wanting to canceling the plan at another store because she called customer support that she couldnt access her Internet and so forth and that s she when she found out more info whereas this guy did not explain everything like he was supposed to. Plus he was watching football while dealing with customers and her same time. Now we are at another at t store and waiting again. These people at 153 hwy are helping her and focusing on one customer at a time while the manager and associate at market didnt have patience with her and kept her hanging....not cool.

The staff was extremely helpful and happy to help very delightful experience

Very helpful team! Always so nice

Nice friendly people and no waiting for a number to be called.

Love this store the new team is wonderful and I would come back to this store.

By far the best at&t store Ive ever been in!!!

Store says it opens at 10am there were about 5 of us all business customers standing outside until 10:15 because no one is in the store to open it. This is not how you run a business, At&t should revoke the authorized retailer status. I ended up going down the street to Verizon and switched as did 3 others that stood there with me.

Manager and reps were very helpful. Awesome store!!!!

Very courteous and helpful!

Jason and David were awesome and very kind

The staff is great and very helpful!

The BEST at&t store around!!!✋️✋️👇

New Manger & staff are totally Awesome... The only at&t store Ill ever go to from now on!!!

Great store, friendly staff, nice service:)

Staff was very helpful and knows their product

Great service from Emily and Jason !!! Fav at&t store ever!!!

David and staff are absolutely fantastic!

Needed information about the new iPhone coming out and they kindly took the time to answer every question and put me on the preorder list!

Was not open till 8pm. I arrived at 7:20pm on a Tuesday to activate a phone, and store was locked/closed.

In and out very quick!

Great service and the location is great

Very helpful with plan and upgrade!!!

This store ROCKS!!!!! Very helpful and well trained at what they do!!!!

Giving this location 1 star because 0 stars isnt an option.

Customer service is a foreign language here.

Helpful ppl

Website says hours are 9-7pm. Store is closed at 6:24pm on Wed. I cant rate the service if youre not open during service hours.

Very good store!!

Great store, great people

Did not have a single microsoft phone in stock!

Good service.

Courteous staff

Great place.

Great customer service!!!

Good store

Excellent staff!!!!The Only store I go to!!!!

Dont count on the hours listed.

Awesome store

Fantastic staff!

Great team!!

Rachel is great 🤗🤗

Very helpful!

Staff is fantastic

It was time for a new phone

Very friendly staff!

Friendly Staff