3rd time car has been there for the same issue. They broke another part, took forever to get a replacement, and the car still has the same issue 3 weeks later. Giant waste of time and frustration. Its clear the entire service team wants to do the bare minimum to get you to go away. Tried to get them to clean the car since it was just sitting there, they agreed, but like the rest of the service, it was a poor quality job. Ive had better car washes from kids with just a hose at a fundraiser.The communications are nearly non-existent. If they answer the phone they have nothing meaningful to tell you. If you leave a message, no one calls back. No calls for updates. If I can help it, I will never come back.

My family and I recently moved to Chattanooga, TN from south Mississippi with a 2012 Chevrolet Tahoe that eventually broke down on us with a massive amount of needed repairs. Then in-person school started for the kiddos and we were out of a vehicle. We rented a vehicle from Enterprise for a week, while spending $800 on this rental. Our Chevrolet Tahoe was towed to Integrity Chevrolet while meeting Sales Consultant Karen Terrell. Karen was a godsend while being compassionate to our circumstances while managing to sell us a 2021 Chevrolet Equinox after days of consultation. We are greatly appreciative to Karen Terrell and the staff at Integrity Chevrolet. My wife and I had a great experience with Sales Consultant Karen Terrell. If you need a used or new vehicle, give Karen Terrell a chance at helping.

The gentleman at the service desk Eric was rude and unprofessional. While speaking with him to advise the issue with my car. He began to pick up food and eat. After taking my car back to see what the issue was he came back to proceed to tell me the total would be $135.00 for the test and to replace the part. Once being told the car was ready I got to the desk to pay and it was 272.00 I questioned and the lady advise she couldnt help me she only takes payment that I needed to speak with Eric. I approached Eric and asked him to explain and his only response was the part is $161.00 I advise that I understood thats what it says on the paper but that not what I was told and I wouldnt have agreed to a 300 dollar service. He wouldnt not explain, or offer me a solution. I walked off and he then yelled come here you need help, ill help you Ive had issues with this gentleman before when he tried to make me pay for something that I had under warranty. I reluctantly paid the 272.00 and was told by the lady at the desk she would take my number and have someone call me. No call yet and Im not surprised. I purchased my last two cars from here and every time I have to deal with this particular gentleman I have a issue. I will not be coming back and will be sure to advise all family, friends, co workers to stay far away from integrity if this is the type of people that you all have working there.

It was easy to make my appointment for service. When I arrived they were ready to take my car and service it. They made recommendations for future service that I appreciate.

Looking for a car? Stop looking! You have found the perfect place Integrity Chevrolet. I was looking for the perfect truck that will help me with my day to day needs, and safe for my children. The sales representative Dakota Tumlin, along with the financial consultant Duane made this process so easy. I told Dakota what we were looking for and he pointed us in the right direction, I told Duane what our budget was, and he made it happen. If you need a car or truck, come see these guys, they are great!

Back to back excellent service.The best dealership across the state.Eric and his team @service department exceptional experience/no hassle great prices and most important professional and friendly customer interaction.My family and I are proud CHEVY owners

Dakota and Duane were great to work with. They made the whole process very easy and smooth. I would recommend them to all my family and friends. Thanks again guys!

Happy with the vehicle I bought from Integrity, so far. The problem is they were told REPEATEDLY and IN WRITING that they did not have my permission to enter my information into ANY marketing database what-so-ever. So why am I getting text messages from them trying to sell me stuff?Based on their inability to follow a simple instruction, I wont be back.

Dakota was great to deal with! We bought 2 new vehicles from him today and kept him tied up all day. Awesome service! Great young man.

Great service and loved dealing with Dakota Tumlin! Give him a call if you are looking for honesty and professionalism!

Just picked up my vehicle after a major fix. It was done swiftly and the service was excellent. Special thanks to Eric, Brandon, and the rest of the team. Best dealership statewide.

It took 4 days t get a trans fluid flush to correct a trans shutter under warranty, had to leave the truck and was not offered a vehicle to drive because we dont offer that Ive purchased 3 new vehicles since 2014 and have always been told that courtesy vehicles were available!

Alex was great. Dealer had what I wanted at a great price. All-around good experience.

We had a great experience at Integrity Chevrolet with our salesman, Dakota. The business manager, Duane, was also great to work with! Thank you both!!

I love getting my vehicle serviced here! Staff is so friendly, professional and helpful. Keep up the good work. I will definitely purchase my next vehicle from you.

Absolutely terrible experience. Had the steering recall done a couple of months back. Recently had issues with steering column and car would not go over 2 mph. Took back to the dealership and said it had nothing to do with the recall. Charged me $1000.00. When I went to pick up my car my windows, door locks, and mirrors wouldn’t work. Told me they had nothing to do with it and that it’s was multiple problems, which I guess just happened all at once... would not recommend taking your car to the dealership.

Dakota Tumlin is very professional and made sure all my necessities were met! Make sure to go by and give him a visit!

I had a great experience with the purchase of my 2031 Tahoe. This was our 2nd vehicle purchase in the past year and a half. Both times were stress free! Dakota was our salesman and he made sure our experience went smooth. Duane was our finance guy and I really appreciated that he made sure we had the best rate. I would recommend Dakota and Integrity Chevrolet to anyone.

Fast service, clean sitting area, free internet. Loved it!

Thankful that I called the night before and was given an appointment right away. Service was prompt and didnt take long to complete the job.

My husband and I had a pleasant experience in the purchase of our new 2500 Chevy Silverado 2021. Dakota helped us in what we where looking for and accommodate every detail to our liking. Will be definitely looking forward to buying again with Chevy. 👍🏼

We had a great experience buying our new vehicle from Dakota Tumlin at Integrity Chevrolet. We appreciate his help and making the process as smooth and quick as possible! Thanks Dakota and Integrity!Kim & Jason Parker

Karen Terrell provided excellent service, and I refer her business any chance that I get. The management team provided excellent service as well in response to questions that I had concerning the vehicle that I purchased. This Integrity Team lives up to the name. I will definitely be back for future vehicle purchases.

This dealership has the best and most friendly customer service. They really take care of you. If youre in need of a new car call and ask for Ken Bryant hes the best salesman youll ever meet!

They we short handed, but who isnt these days. Great service!

My experience started off a little rough with Integrity. Many of the preferred suppliers my truck was outsourced to post purchase did a poor job. I had issues with paint, leather, reassembly, etc...My sales person Alex got the manager (Charlie) involved and they did a great job making things right. They fixed my paint through a reputable company and also upgraded my sound for my inconvenience in my 2021 trail boss.Its not always about how you start but how you finish. Thank you for stepping up gentlemen. We look forward to doing more business with you in the future.

I have bought four cars from the same dealership. And I keep coming back because of the sales rep that I deal with, Graham Collins, as well as the atmosphere of the dealership. Very laid-back I never feel pressured.

My husband and I purchased our new 2021 Suburban at Integrity and we couldn’t be more pleased. We have had suburbans in the past but our salesman Dakota Tumlin walked us through all the new features with ease. Best buying experience we’ve ever had! Go see Dakota!

People were super nice and not pushy great experience

Dakota was a pleasure to work with. He made the purchase so easy for us! Thank you so much for all your help.

BUYER BEWAREIntegrity Chevrolet does not know anything about Corvettes, Integrity, or Customer Service.-------------Actual BBB complaint:On 7/12/2021, I purchased a 2016 Corvette ZO6 for $78,000 (stock# C71360A deal#39625 ) along with the promise that the car was perfect and had no issues - because they wouldnt let me test drive it before purchasing. The sales person was Alex Muraski and the used car manager was David Brown. Legally, the vehicle was purchased as-is. The promise was ...the car is perfect. If there are any issues at all with it, bring it back and well correct them. The car has an unsafe wobble (likely from tire tread separation) and the brakes are so bad that the steering wheel shakes when touching them. The car needs new rotors and tires to run and drive as promised. They admitted and replaced the front rotors on 7/22/21 (but not brake pads) but lied when they said they replaced the rear rotors on 7/31/21, they are not new. They refuse to replace the rear rotors and tires (approximately $5,200) . The sales manager Wayne Tubbs physically threatened me on 7/31/21 when I suggested legal recourse.-----------------The car drives terrible at medium to high speeds. I knew that I was trusting them and have no legal recourse. I thought these guys were honorable. I will never go back to their dealership. They also jacked the price of another car we were buying at the same time by $3,000 on paper in the finance room after negotiations, thinking I wouldnt see it.

It was a quick and painless experience. The staff was very nice and knowledgeable. The waiting area was very clean.

My experience was wonderful. I would recommend anyone to try this dealership for their vehicle issues.

Dakota was awesome with helping us find what we want! This is our second car we’ve bought with Chevy and both times we had a great experience!

Karen and Marcus were an excellent team and gave an amazing experience on not only decision making, but the entirety of the purchase. More than happy with these two here at Integrity Chevrolet.I returned a second time for a newer vehicle, and Karen once again proved herself in being one of the best! She hit all the needed corners, and went above and beyond herself to help make another happy purchase. Integrity will remain my top dealer choice!

Awesome staff Thank you again Love my new ride

Thanks To Dakada For a Stress Free Purchase. .I Loce My New Tahoe. GREAT JOB !!!

Jordan Miles is an excellent salesman. We have bought all of our cars from him and Integrity Chevrolet since 2013. I will not shop anywhere else for an automobile. I trust the service, quality of the vehicle, and the price to be great.

Jordan Miles went over and beyond to see that we were taken care of and pleased with our new car. The management team and finance were just as helpful! Great crew you have! Thank you,Marvin K. Brooks

Husband and I had a great experience thanks to Dakota!Very knowledgeable, professional, and kind. Thank you, Dakota

Store is very nice .. didnt have an appt but advisor fixed my flat and got me in and out

Ive bought 2 vehicles from this place never had a problem till this last time. The financial department isnt doing their job. The bank I went through from my loan called and tried to get in contact with them and got nothing back. They have my life on hold because they dont want to help unless your buying and their getting your money. So if you want help after they get your money go somwhere else these people dont care.

Topnotch service writers and technicians (mechanics) at Integrity Chevrolet in Chattanooga. As an owner of numerous Chevrolet Corvettes over the years I dont lightly allow just anyone to service my 2020 Corvette.I trust Integrity Chevrolet.04/21 Update:Corvette experienced same type problem four months later.Maintenance department identified and repaired my fuel injection problems and then the dealership owner had his personnel detail my show car 2020 Corvette. As far as the dealership goes, Im a happy customer. Now, if we could just determine why my 2020 Corvette has experienced two fouled fuel injectors, Id be even happier. I love the car. Im using Pure, non-ethanol, Supreme gasoline. Car has 1150 miles on the odometer. Overall, I love it and most who see it at car shows love it. This is my 15th Chevrolet Corvette.

The sales team is good but you are in real trouble if you need service. Purchased a brand new truck here and it ended up having some issues. Not a big deal to me other than the fact it took forever to get back and it was an act to get a loaner car.When I finally got my 2021 truck back from its repairs I noticed that my hitch had been stolen during the repair process. I spoke with management and nothing has been done despite multiple attempts. I expressed frustration with a friend and was told he had same experience here.Really a shame because I have always liked the integrity dealerships and am currently needing another car but unfortunately this dealership lost alot of quality throughout 2021.Would highly recommend taking money down the road if you appreciate a business that actually has integrity.

Done on time and done right the first time. Friendly and knowledgeable people.

My car was due for an oil change and my check engine light had continued to come on and off for nearly 2 years. Finally, problem solved. Thanks Michael!

We had a wonderful experience buying a new vehicle at this dealership from Dakota Tumlin. He is very knowledgeable and friendly. The process was quick and fair. We are very pleased and will be back!

Jordan and the Finance manager did a great job

Service department is awful.I have no faith in anything they tell me.

Got a call from Brandon and he was very helpful and explained things to me. Thank you for your time and the help

Integrity has always been awesome every time I called them great service department they are some of the best folks to deal with very pleased with them

My husband and I have bought from Integrity in the past and had a great experience which led us to go back there 6 yrs later to purchase a new Tahoe. I contacted the sales department via email to inquire about a Tahoe LT. I got a quick reply back from Jordan Miles that said yes he had the vehicle and so he made us an appt to come drive it the next day. When we arrived he was super nice. He showed us the vehicle and we drove the vehicle, which we were very impressed with. But upon looking at the sticker price, we discovered that it was not the vehicle we had an appt to look at. It was $12,000 more! So when I told him that he had made a mistake he simply said yes I figured that out as I was pulling the vehicle around for you to drive…. Although he failed to mention that to us before we drove it. So when I asked where the vehicle was that we were suppose to be looking at, he replied that the owners wife was driving it and it was not available. I told him that we really like the one we drove and could they come down on the price since it was their mistake and he said absolutely not! He said he would continue to look for the vehicle I wanted and would get back with me. I called him the next day and asked if he had found one and he said no but he was still looking. I told him to please let me know something soon because we planned on buying one that weekend and he said absolutely! I NEVER heard back from him again! I was completely disgusted with the situation! I’m not sure how they can run a dealership like that! We will never be back there again and my husband and I have told everyone we know about our experience. We went to Donohoo Chevrolet the next day and bought our new Tahoe LT and had the best experience ever!

So here recently I had to get my seatbelt repaired and a oil change. I just want to say how amazing the customer service is at Chevrolet.Theyre always willing to go over and beyond to make sure you leave happy. Next time Ill get names so I can recognize each person individually all three of the gentleman that were working on October 19th service desk that morning answered all my questions all my concerns they completed my vehicle in a timely manner. I highly recommend shopping with and taking your vehicle to get serviced integrity Chevrolet on shallowford road.🙂

Great experience, the process was the best I have had yet purchasing a new vehicle. My salesperson was excellent!! He pretty much had everything in order and my time at the dealership was minimal.

From the moment Matt Sterzik made contact with us, we felt like family. No pressure. Easy financing. And I would have never have expected to have such great conversation with the dealership owner (or sit in his new Corvette!).And we love the Bolt. People that shy away from EV’s simply don’t understand them. We are now an all-electric car family. Thank you very much!

Had a great experience buying my truck here from Ken Bryant! No pressure tactics and Duane in the finance department was awesome to deal with as well! No complaints here, thank you for the great service!

Did good it just took a while to find the truck I wanted

Go see Dakota! Had a great experience and love my new car!!

I cannot thank the service department enough for helping my daughter when she was having brake issues on her Suburban as she was traveling from Indiana back home to Georgia.I first spoke with Jessie and told him the situation and he said “tell your daughter to bring in in and we will fix it”.After a awhile Eric called me back to check on her and to tell me that they would stay open to make the repairs needed. So Eric and Kyle stayed over on a Friday night to repair the vehicle. These guys are the best!!!I must add I called a competitor in Chattanooga and they said they closed at 5:30 and would not be able to help her.THANK YOU ERIC AND KYLE!

I had a fantastic experience purchasing my 2021 Tahoe with Dakota Tumlin. He was incredibly knowledgeable about the vehicle, and I walked away a happy customer. Great job!!

Dakota was Awesome. So helpful. He made everything so easy. We will definitely purchase more vehicles from Integrity in the future.

Dakota recently called my husband when he got in a new 2021 Silverado he thought we would be interested in. He was absolutely right! Dakota did an excellent job describing all the features and was great to work with.

Well I came in to get my car service for the 1st time. Once finish they didn’t go over anything about what they did to service the vehicle wasn’t pleased at all. Thinking they should have went over oil change and tire rotation if they did it I really don’t know what they did but oil change no fluids level was spoken about or tire threads ......

Great place to buy a car my daughter bought the Lil green Chevy spark

Ken was very easy to work with. Whole experience was easy and no hassle

I had a coupon, sent to me. When I attempted to use it I was denied. The service man stated that they didnt honor those coupons. That he didnt know who was sending them out, but that they werent valid. Then, stated that my 2017,Chevy Spark required a higher grade of oil than stated on the card.So instead I ended up paying twice the price stated on my card, and he refused to give me back the coupon. When I complained, he deducted $25 . Leaving me to pay $65.00 instead of the $39.99 as stated on the coupon.

I was there to get an oil change and tires rotated. I was out in about an hour.

Kyle was my service personnel and he made sure to do everything he could to keep me happy while my truck was in the shop. My truck was very rusted underneath and Kyle got me in a complimentary car fast and made sure my truck was well taken care of and even got me discounts and saved me over 400$. Thanks Kyle for your hard work and outstanding service!

I worked with Jordan during my search for a new vehicle. I actually reached out on the web about a car I saw online. He reached out to me promptly. He greeted me upon arrival and showed me the vehicle and allowed me to take it for a good test drive and let my mechanic check it out. I also looked at a new vehicle too. I will tell you, these guys are really nice here. I wish I could have gotten the deal I got at a different place here because I would have much rather dealt with them to purchase than where I did end up buying from. If I need another vehicle, I will come here. Plus I plan on using there service dept here. I really appreciate how sweet everyone was here. It truly made a difference. I will definitely refer my friends here!

We received great service from the dealership here and from our salesman, Dakota Tumlin.Thank you!!!

Well here I am again sharing another not so positive review of the place where I purchased my “dream car”. I have had so many small, irritating issues from the first day of my purchase! Most recently I dropped my car off to have it serviced due to the check engine light coming on, the issue was fixed, but when I picked it up the darn seat was messed up and off track! Now tell me why I would take my car in for 1 issue but not report a major issue of the seat being broken and unadjustable!? You know why because it wasnt!!! And at this point it’s my word against whoever broke it at the dealership! Dishonesty burns me up and I hate being inconvenienced and given the run around by a service department that doesn’t like to provide timely follow up! If you say that you will get back with a customer by a set time/day...do just that! I don’t care how annoying the customer is, that’s your job and no lunch break lasts for 3 hours! This is my primary source of transportation that supports every aspect of my life! It’s bad enough that I have to wait forever to have it fixed...just COMMUNICATE and provide feedback as you say you will!!! Super annoyed with the service department!

Thanks to Josh The Chevy Guy we found the perfect truck for us. Josh was very informative, detailed and patient. Ask for Josh The Chevy Guy at Integrity Chevrolet the next time you are looking for vehicle. We love our new 2018 Silverado!

My salesman was Dakota Tumlin. He helped in every step of the process in buying the chevy truck that I wanted. I would strongly recommend anyone looking for a vehicle from integrity Chevrolet to ask for Dakota.

Friendly, professional, courteous staff.

When you get here ask for Dakota Tumlin, you won’t be sorry you did.

Karen Terrell, you were great. I love my car. She spent 2 days trying to meet my needs. Will never buy from anywhere else. Ray, you were awesome too!

Always treated like an old friend. Friendly and courteous. A pleasure to visit. Ill be back!

Thank you Dakota Tumlin for working so hard to get us in our new truck. We love it !

Always helpful and communicate well

Our salesman Dakota Tumlin, was Fantastic and truly represents the name of the business, Integrity, all the way. He was the most respectful, polite, and friendly salesmans we have ever dealt with in a car business. Never did we fill he was not looking out for our best interest.

There aren’t enough words to express my gratitude to integrity Chevrolet! My kids and I were traveling from out of town and my breaks were going out on my suburban. I was so scared and had several hours still to travel. My dad called and spoke with Eric and several of the staff stayed late on a Friday night to help me fix my breaks! They went above and beyond and showed true compassion to my family and I cannot thank them enough! If you want true service with people who care look no further!

Just bought new Chevrolet Silverado trail boss, love it. Great people, friendly, helpful and courteous, great service. Great place for all your truck and car needs. Highly recommend. Thanks so much. Bryan Carver

KAREN,CHARLIE,AND KEVIN WERE AWESOME. I LOVE MY BLAZER. IF YIU ARE LOOKING FOR A CHEVROLET GO TO INTEGRITY ASK FOR KAREN. THIS GIRL ROCKS! VERY FRIENDLY AND ANSWERS ALL YOUR QUESTIONS.

Dont do it.. And if you do remember I warned you.

Efficient and reliable service with “over the top” Customer Service.

Parts department is wonderful. Very helpful extremely friendly

Was in the market for a new truck and salesman dakota tumlin helped me i know i asked 18000 questions but he answered all and found what i was looking for..He never pressured me 1 time showed me several deals that might work....The financing was easier than i thought.even a better rate than expected in return got a better truck for the money ...this place is definitely got my business and there in it for the long term not just todays business..ask for dakota tumlin he will take care of your questions...

The service personnel were friendly and helpful. They got the job done and got it done correcty.

I had been to a couple of different car lots before I came to integrity Chevrolet and I would say it was hands down the best service I’ve ever had at a dealership. Dakota went above and beyond to help me get into a new car!

Outstanding service as always!

Had a fuel problem the filter was changed made the rest of the way to Michigan no problem. Great service

I had a wonderful experience buying my 2020 new Blazer friday. I have never been to a more caring Dealership and my Salesman Mr. Marcus Castro and the Sales Manager Mr. Charlie Durham were absolutely the Best. I 110% recommend anyone to go there. Thanks for your kindness and feeling trusting!!!

I dont usually enjoy buying cars. The experience I had at Integrity Chevrolet was the best. The sales person Karen made every thing easy. She was great in every way. The next time I need a vehicle I will see Karen at Integrity.

Like there service they are good with there service

I worked with Dakota and he was the best. If you are in the market for a ride go see Dakota

I tried a new way to buy a vehicle this time. I wanted a new truck but, I didnt have time for the traditional haggle and back and forth, and spending the day at a dealership!!! My salesman was Jordan and he did what I ask and more, so after a few phone calls and some text Jordan put a deal together on a beautiful 2020 trail boss for me!! I love the truck and the experience with this business!!! I.will give them my business in the future and will refer them to family and friends. My only complaint is I wish I had a license plate holder in the front so I could display my razorback plate lol.

Great customer service and speedy service!

We showed up at the dealership without an appointment, with a weak battery, and on the spot, they checked the battery and replaced it with a new one in no time at all. Great job!

Karen our sales person was friendly, not pushy at all. The experience was lengthly but that was expected.

Very nice people who cut my cousin a really good deal on her new vehicle.