I am a repeat customer of this store due largely in part to Paul Saunders whose professional and expert knowledge makes purchasing a new phone easy and satisfying. Everyone in the store is friendly and seem to work together as a team. Very refreshing to see a small business put the customers first.Gary H.

I would definitely recommend going to this store. If possible ask for Steven, one or the nicest guys to work with. Very funny, cool, knowledgeable about what he does and quick with it as well. 10/10 would recommend.

Highly recommend this store especially steven in particular!! Such an amazing help. Very patient, very pleasant personality, very knowledgeable, just all around great help and person. I was porting in from a different carrier to Verizon. He helped out tremendously. Very great worker and store!!

Walked in and was promptly asked to take a seat while they were quite busy. Within five minutes Steven was asking how he could help and the upgrade to my new phone and plan was painless and easy. Come on in and ask for Steven, he was knowledgeable and even threw in a couple jokes! Best Verizon appointment and experience I’ve had to date. 10/10 definitely recommend. Thanks a bunch!

Steven was amazing!! He worked for 6 hours trying to get my broken phone to work and ultimately helped my husband and I get new phones. Highly recommend. Great service!

Would definitely just go back for the friendliness! Very professional and knowledgeable. Mr. Steven Wean is the absolute best! Highly recommended!

This week we went into the store to purchase new phones. Paul helped us with our purchase. He was really wonderful in explaining everything to us. He is very friendly, professional, efficient and caring with his customers. This was truly our best experience we have ever had in purchasing our cell phones. We highly recommend Paul and this Verizon store, The staff is really great and when you leave, you feel great!

I was originally in the store to help my mother pick out a new watch. At the time I was with another phone company. Before leaving I ended up switching to Verizon and getting a new phone, watch, and iPad, for less than I was paying at the other company. Steven helped me and my mom with making great selections on all of our devices. He answered all our questions and took the time to make sure we felt comfortable with them. I would highly recommend visiting this location if you ever need any help or are just browsing around.

When I walked in the store today I was completely frustrated with Verizon and the lack of help I got on a phone call which prompted the visit. Stephen met me at the door and was able to quickly turn things around for me. Starting with attempting to assist me with a car issue.He was knowledgeable and fast and super nice and reminded me why I like Verizon so much.

Steven was the kindest representative! He answered all of our questions with great detail and was so patient with us. Definitely come see him if you ever come to this location he will get the job done quickly and efficiently.

Amine Really knows his stuff. Very patient individual and knowledgeable. I went in to the Verizon store so frustrated with what was going on with my new Iphone and 45 mins later he figured it out, called tech support and I walked out able to txt all devices whether it was a I phone or not😊 Give that man a raise!Thank youMichele

Would give no stars if possible. Slimey, arrogant, terrible salesman. Do NOT get your devices or services here at all!!! They do not honor Verizon Corporate policy and only try to force you into making poor buying decisions. Ive been in the industry for YEARS!!!! Go to corporate. These people are a pathetic joke. Quote me on that.

I called ahead and they said there was no wait time. When I arrived at the store, I was able to meet with a sales rep, Steven, immediately. He was professional and extremely patient with all of my questions. I had not had a new phone since the IPH7 came out. It was an anxiety free experience even though the whole process took one and a half hours. I will come back to this branch again if needed.

Steven was the perfect associate! He was great with the kids and adults AND was extremely efficient and helpful. 100% recommend to anyone looking for an associate who will get the job done with a smile on his face!

Steven was very kind and helpful in getting me switched over and setup with a new phone, was active in hooking me up with the best deal possible that would suit my needs. Very friendly guy and positive vibes from other staff around. Will be coming back

Mr. Steven Wean is the most knowledge and helpful representative I have ever talked with. Any question I have, he is willing to go above and beyond to find the answer. Hes always willing to help and give up his time to help. I highly encourage anyone to work with him. It is well worth it for excellent customer service.

On July 23, 2021, I had the displeasure of having to take a completely broken tablet to your Charlottesville store at1200 Emmet st, N ste140, Charlottesville, Va 22903. The gentleman that waited on myself and my wife was one of the very best at what he does for a living. Not only with politeness and professionalism, but with a great attitude in getting me what I truly needed for a replacement. His knowledge and deportment were beyond what can be expected of an employee. Our time spent with Jacques Mathews was one of the best buying experiences we ever had. It’s very refreshing to find this level of service at a local store. Added to that we were visiting from out of state(Pennsylvania) when this happened. Jacques was a true professional and a gentleman, I would buy from him on a regular basis. He made the experience very personal and enjoyable. Thank you for your employing such a special young gentleman. We hope that you would share our pleasurable experience and our enjoyment at getting to know this young man. We’ve been with Verizon for many years and this has been the very best we’ve ever been treated.Thank YouPhilip & Cynthia Cortese

I came to meet my best friend while she was waiting to upgrade her phone as we were waiting she mentioned me upgrading my phone and her salesperson Steven was right on it. He ran some numbers for me and I ended up getting a new phone and Apple Watch. I was with another phone company for years but his customer service automatically made me consider switching over. I work in retail and it’s very hard to find people who will go that extra mile to make sure you get that unforgettable experience and that’s exactly what he did. I will be sending people to see him very soon. Thank you so much to him and all the other wonderful people on the team !

We had great service from Steven. We had a tight timeline and he came in on his day off to work with us. Pleasant experience all around.

Went in the store to upgrade my watch and by the time we left we had 2 new phones,an iPad and 2 new watches. Steven spent 2 hours twice getting us all set up, and answering all our silly questions. I highly recommend Steven and the Emmett St store.

Such great personalized service! I will definitely stay loyal to this store! I am in customer service and this store sets the bar high!

Man this guy was awesome! Great attitude and service. Well be coming back to work specifically with him. Thankyou Steven again!

Steven Wean did a great job helping me set up my new iPhone! I upgraded from my 8 to a 10R and he was so helpful in moving my stuff over. He did things quickly and efficiently. He had a fantastic personality that put me completely at ease, and made me smile! I will definitely be visiting this location in the future for my cell phone needs!

Didnt have a good experience. The guy helping me didnt listen to my questions and kept going over ground we had covered. 100% salesman mode, not trying to help me with my situation (as Im only in the US for a few months). I think they must be inventivised to push people into certain long term contracts. In the end went and bought a Samsung Galaxy s21+ outright from best buy.

Had a complicated situation, was not looking forward to spending hours in the store to fix it. Steven was on it immediately!! We ended up having to change things but Steven explained everything and all my options . He even sent me omw and called me when he had everything fixed. Verizon is lucky to have him!!! Its a relief to have a contact I can reach out to by name. Love it!!! Thanks Steven!!! Great job!!!

Excellent service! Jacques at the store was very attentive, patient, and friendly! Wish more people are like him.

Came in today to switch from TMobile and upgrade my phone and Steven Wean was an excellent representative! He made everything easier to make the switch and laid out all our options. Both my husband and I are satisfied with his care and patience. Will recommend this location and Steven!

Steven Wean gets a 10 out of 10 for me! After speaking on the phone with two other members of customer service with Verizon I was annoyed and frustrated so I decided to find the closest store near me and go in to talk to someone in person and Im glad I did Steven was so helpful and made a bad experience with Verizon 100 % better!

Had a wonderful experience upgrading our business phones at the store. Steven was extremely knowledgeable and helped us think through all our needs. I highly recommend this Verizon store. Great service and friendly staff that exceeded expectations.

Jacques Matthews is a great customer service representative at the Verizon store. He provided excellent service replacing my Motorola with the LG.Thanks,Craig Thornberry

Oh my goodness I was so happy with my experience at this store. Steven was super helpful, explained everything in detail and made sure we were happy with everything before we left. And most importantly he was able to transfer ALL of my information to my new phone -I had such anxiety about this but he took care of everything!

Stephen Wean was knowledgeable and efficient ... it was a pleasure to work with him. He made sure we understood the options for upgrading our phones and took care of the entire transition. Highly recommend this store and Stephen in particular.

Had a great experience getting a new phone. Jonathan was so awesome! Friendly, knowledgeable and efficient! Highly recommend!

Had an absolute perfect experience, went in with a broken phone, attempted to fix it, ran through several new options for phones, and found one in my price range. Steven was very friendly and helpful, 10/10 would recommend.

Steven Wean helped tremendously. Sincerely felt like he wanted to help the customer instead of push products. I will be working with this branch again!

Steven Wean is a gem, so knowledgeable and helpful. My best Verizon experiences ever!

We purchased 3 cellular lines and 2 devices from your store Dt. 03/28/2021.The sales agent (Mr. Jonathan Gilliland) falsely charged us for processing fees / our time at check-out without much explanation on what the charges were. Initially he tried to charge us $80, but when poking for answers about the charges, he dropped it to $40 - saying - We can give you a discount on that.When we spoke to Verizon customer support / billing department, they informed us that there are no processing fees incurred to customers. When they helped us understand the charges, we realized that we were charged $40 for Device set up fees, when in fact Mr. Gilliland did not set up either of our devices we purchased.

Paul Saunders at the Emmet St Verizon in Charlottesville was wonderful. He was so much more knowledgeable and helpful than any other Verizon employee Ive encountered. Go, ask for Paul!

Very professional and helpful! Stephen is a consummate professional and very knowledgeable.

When I decided to purchase my sister a new phone with Verizon for Christmas I was a bit reluctant. Not due to the price but having to deal with a salesperson. In the past the salesperson was snippy and in a hurry. They didnt want to take the time to help me with questions or help me select the phone I wanted. They always pushed for the most recently released and higher prices ones. That was not the case this time. My salesperson was Jacques Matthews. First of all, he was extremely polite and didnt rush through the sale. He listened to what I wanted and made suggestions. The conversation was pleasant and informative. He was undoubtedly experienced and knew everything about the phone I was interested in. He ordered the phone and stayed in touch until the phone came in. Then set up a time convenient with me to pick it up. When I picked it up in the store he helped me with instructions on how to activate it, receive a trade-in and completing the warranty on the glass cover I also purchased. In this day and age its not common to have such a good experience. It should be but its not. A lot of other places want to rush you in and out . If they make a mistake they dont even care to acknowledge it. With exceptional employees like Jacques Matthews Verizon is definitely setting the bar above their competitors. Bravo Verizon for having an employee as good as Jacques. If its time for a raise, Give it to him. He deserves it!

The Verizon rep that helped us, Steven, was incredibly knowledgeable, helpful, and friendly. Good customer service made getting our phone an easy process; and were sure to be a return customer because of him!

Paul Saunders was the Verizon person who worked with me to trade in my old phone and find a replacement iPhone. He was very professional, courteous, and knowledgeable of the products and services. He fully answered all of my questions. He offered great suggestions to accommodate my needs. He spent time to assure that the switch over worked well. I appreciate and am extremely satisfied with his customer service provided to me. Verizon needs people of this caliber of service who perform well and have satisfied customers. Thank you to Paul.

Steven Wean is incredibly helpful and is always willing to go above and beyond to help his customers. Refer to him if you need the job done right!

I just had the most amazing shopping experience in my life! I was working with Paul and he got all of my information recovered and unlocked!!! My phone was hacked and he got all of my information back! I am a life long customer of Paul and CellularSales! Thank you thank you thank you! I am beyond pleased with how patient and professional he was. A+++

Rob Morris was PHENOMENAL! Usually cell phone purchases are about as fun as dentists and insurance but Rob made the entire process so easy for us. We just moved from Florida and needed to switch carriers for better signal and upgrade our phones. He got our family of 4 hooked up and saved us a ton of money in the process. He was beyond thorough and explained everything and every penny so we knew exactly what we were paying. He even took the time to set up all of our phones and put them in cases with screen protectors. The last time we did this (with another carrier) we got handed all the boxes and told good luck. He was friendly, polite and extremely knowledgeable. Good peeps!

Lee Frye, our really helpful salesperson, was terrific and very patient with this older cell user. He took time to explain everything. Good service deserves to be noted and he was very good. Thanks Lee.Tim M

My sales associate was extremely helpful. I buy people as well as products and I’ll return to him the next time I need something. More interested in helping me than a commission. Offered to call around to find a phone from another store instead of ordering one. I told him to order the phone on the customer service alone. Very helpful. All I had to do was show up and he handled everything. All around great experience.

Steven Wean is the best! Anytime I have ever delt with him he has been unbelievably professional. I simply can’t say enough positive things about him, if you need any help he is the man to go to

Visited this store to get a new phone after losing my old one and to change my current plan. Was helped by Jacques Matthews and could not have been more pleased with my experience. Jacques was incredibly knowledgeable, extremely kind, and worked hard to make sure that my family and I were well taken care of. Went above and beyond in his efforts to help, even staying after hours to ensure we left with everything set up properly. Should we ever need more assistance, we will most definitely be returning and asking specifically for Jacques! Great experience!

Steven was so patient. He made sure I had everything I needed. Go see him, hell treat you right.🙂

Went in to get a new phone because my old one wouldnt let me make any calls or take any and I was under the impression that everything had transferred over like the guy said and came to found out that none of my recent photos transferred over and they said my contacts transferred over but not all of them did and with doing a trade in they deleted everything off the old already 😤😡

I came into Verizon today because my phone died. Steven was extremely helpful! He made sure he took his time with me and explained everything in detail. I walked out with a brand new phone, accessories and a huge smile under my mask. I was very pleased with my experience at the Verizon Wireless store near Barracks Road Shopping Center! I highly recommend Steven and this location! Way to go Verizon!

Very helpful experience with Paul!

We weren’t sure if we were going to keep our cooperate account on the Verizon network until we we talked with Jonathan at cellular sales who insured that we got the service and plan that we needed. For our business finding a rep who is honest and straightforward and not a typical car salesmen is a valuable commodity and we recommend Jonathan to any business owners.

Paul provided outstanding service. He help guide, me through the process of a new computer and phone. Alll was bewildering for me . He spent a good deal of patience and time with me. Very grateful. Margaret Stewart

Paul Saunders was terrific. He was totally clear in his explanations and most helpful.For buying a phone this was a great experience.

Poor Service! Recording says Were Open?, but we do not answer the phone! Please go to another retailer, is what it should say!! Not quite sure of where all of the good reviews came from? Sales Rep was not very friendly! Ill take my business elsewhere!! Do yourself a favor and do likewise...

The customer service was exquisite and super friendly and efficient. I definitely look forward to coming back.

Paul Saunders was extremely helpful in helping me solve an I issue with my iPhone today. He did it with great patience and this wasMost appreciated by me.

I had a great experience at the Verizon dealership on Barracks Rd in Charlottesville. Bought a new iPhone and Steven Wean helped me through everything. No hard sell, just straight answers and walked me through the whole process with zero stress.

Steven was extremely patient and efficient with my complicated situation. On top of being professional and knowledgeable he was also personable. Win/win! Thanks Steven— will be sending many your way!

I just got my new pre paid phone set up by Jacques. Bottom line, he was sensational!

Got an absolutely amazing deal on my brand new iPhone 11, and it was all thanks to Robert! He was very patient, caring and understanding of my time, and strived to make the most out of my visit! I’d definitely do business at this location again. Again, thank you so much Robert! Your help and excellent customer service was very much appreciated!

Steven helped me purchase and set up my new Velvet Samsung. That made my phone crashing so much less stressful. He was a total Godsend! I will send more folks his way!

He was very helpful. It took less than an hour. I am happy with my service.

Steven was absolutely amazing. If I could give 12 Stars I would. He took what could have been a real big headache for me and made it into a very pleasant experience buying a new phone and switching everything over. I would highly recommend him to anyone

Ryle was really very helpful in a tough situation. I recommend anyone to purchase devices from this location

Sean Wean was awesome!!!! I really appreciate all of his help and insight. Ask for him if you come to this location.

Great service, very attentive.

Steven is absolutely amazing- 10/10 would recommend working with him. Very fast, very funny, and very helpful! Thanks so much for the new phone!

Steve was great, knew what he was doing knew I didnt want any sales pitch and got me exactly what I wanted fast and easy

Super awesome staff. Very friendly and knowledgeable. They always look professional and seem eager to help. I dont get a vibe of them only caring about their numbers, which really helps put me at ease about working with them. I got helped by Steven, he was so genuine and upfront. No secretes, explained all the fine print when asked. Couldnt ask for a better experience!

I have been in this store several times and called them on the phone several times and have personally had nothing but the best service ever. I am very picky about my cellphone service and have been with Verizon for about 15 years and this store location is the best I have ever dealt with. These guys are the best, very professional, very knowledgeable and they explain things in a simple upfront manner. Keep up the great work. Thanks.

Very very helpful and friendly. Completely understanding about certain situations and did what they could to help me and make the pain of how expensive buying a new phone is a little less complicated. While going over options I had they were very clear and happy to explain what anything meant multiple times. I was not made to feel like I had to buy the most expensive option and only have it this way. As I was in there everyone was helped in timely manner.

If I could give a higher rating I would. Hands down the best Verizon store experience I ever receive. The store is super clean, very efficient, and the staff is extremely friendly and knowledgeable! I love working with Paul and Steven, as they are always trying to find best-fit solutions for me and they are so generous with their time. Im glad that this store has made its way to Charlottesville. 10/10 would completely recommend!

I worked with Steven Wean today; as Stevens Business card read...Steven is a Wireless Expert (and possibly Wizard!). Steven is a Professional, kind, easy going person. Steven got me in and out in record time. I am so glad I stopped by this Verizon store in Charlottesville and got to work with Steven. I spent hours online and got nowhere. Thanks Steven. Bonus: Steven has English Mastiffs!!!

Steven was very helpful getting my old phone backed up and new phone activated. He even went out of his way to offer to stay late (after store hours) for my phones backup to complete, and drop it off to me at my night shift. Excellent service and I really appreciated it

Lee Frye was EXCEPTIONAL! After the initial upgrade process was completed, we noticed that the calendar items were not transferred to the new device. I returned to Verizon and Lee diligently found the problem and got it resolved. Thats what I call great customer service. Thanks Lee!

Had a smooth and simple phone upgrade as well as additional line added. I was helped right away and the employees even let me leave while they made sure to transfer and wipe my old phone. This was the second time using this store that I had such a positive and easy experience.

All in one day, the dentist and a new phone! My Verizon experience today with Steven was stress free, did not expect that! He greeted me as soon as I walked through the doors of the Barracks Road location (super convenient). He was helpful, knowledgeable and professional. Super job Steven!

Steven was very helpful and made our upgrade easy and fast.

I stopped by this store with a couple of questions about my Galaxy S8. The service person had to do some exploring but was able to answer satisfactorily.

Jacques was great-he was knowledgeable, patient and efficient and made replacing my phone an easy and very pleasant experience. A wonderful representative for Verizon!

Best phone store experience I’ve ever had! I went in to replace my phone that got dropped in a river. Walked in and was helped immediately. Steven set up my new device and walked me through recovering everything that was on my old phone. Knew exactly what he was doing at each step, and even gave me a lesson on grilling beef ribs while we were waiting. Incredible staff. 10/10 would recommend

Steven Wean absolutely crushed it. In and out super quick!

They were extremely helpful and thorough in upgrading my phone. Paul and Lloyd both gave me their personal contact numbers if I had any issues.If that wasnt enough, I was having a heck of a time with some Verizon apps tech issues. I made multiple calls and did online chats with tech support. Each one ended without any resolution. I walked into the store on a Monday afternoon to try to get their help with a complicated task that multiple Verizon support specialists said I needed to do. Paul instantly knew what to do (and significantly more efficiently and effectively). I was in and out in less than 7 minutes.I would highly recommend them.

Quick, friendly service with competent advice from Steven Wean and an affordable solution to my issue

Extremely helpful, friendly service from Tom, Katie, and numerous other associates. I was upgrading my phone and wasnt totally prepared, but they made all three of my visits very easy and relatively painless. Everyone was accommodating and ensured I had the information I needed. And in my opinion, they were extremely patient while dealing with other more, well, more challenging customers... All in all, a great team. Id be happy to work with them again.

Robert Morris has our appreciation for his superb assistance when we purchased two new phones and transferred our phone service to Verizon. He was thorough in explaining the service contract, the phone features, and getting us set up with our new service. His professionalism, expertise and friendly manner made our visit to the store a pleasant experience. We recommend asking for Robert for all your Verizon needs!

I bought a cell phone from Steven Wean. He was efficient, professional, and pleasant to work with. I highly recommend calling Steven for any of your cellular needs.

I had a very old phone and have been resistant to upgrading for YEARS! When my screen cracked beyond repair I found myself forced to upgrade. Amber, my sales representative, was very patient with me throughout the process. She is very knowledgeable and was good about showing me what she was doing as she was setting up my new devices. (I bought a new tablet while I was at it.) When I left I felt comfortable with my new technology and very please with the services Amber provided. She even touched base with me the next day to be sure everything was going well. Excellent customer service, keep it up Amber and Verizon!

Amazing, friendly, and helpful customer service. Lloyd at this Verizon store saved me when I needed help the most. After losing my phone and failing to get a replacement to work on my own, Lloyd was able to work with me to activate the replacement phone. There was no wait to speak with him and he was patient as I figured out my account details. I would recommend this location over any other in the city. Fast and reliable service. Thank you Lloyd and the rest off the team!

Paul Saunders is the best salesman and customer service expert. Two other VW could not help me buy and activate a new iPhone. Paul at CS accomplished both with the most friendly demeanor and a great smile.Kudos to Paul. I hope he is training your salespeople.Susan Jones

My experience was quick and easy! Steven helped me find everything I needed for a reasonable price! Very happy with my new phone!

Steven Wean was fantastic to work with! He treated my wife and I with the utmost respect and took care of all our needs. Strongly recommend seeking him for any phone assistance, questions, and maximizing your plan for your family. As I told him, a 12,000 star rating!

Amine was so very helpful. Took time to discuss various options and made sure I understood each step. Customer service at its finest! Thanks!

Steven Wean was very helpful and knowledgeable. He did an amazing job. A+ Service. Cheers.

My sales associate Steven Wean was awesome! Very helpful and made the process super smooth. Highly recommend!

Steven was extremely helpful and very knowledgeable about all Verizon’s services, products and rebates. He made the long process of switching from my former cell service to Verizon a lot easier. I highly recommenced this store and this excellent salesman! Thank you Steven!

Jacques Matthews was exceptionally patient and helpful in helping me resolve problems with my phone and figuring out my tablet. He was very helpful and I would recommend him to my friends.