HCR did a fantastic job replacing my windows. Darren was very thorough in his presentation and the warranty really gave me peace of mind. I’m so excited about the finished look and energy efficiency of them. The installers were amazing and took the time to ensure it was installed properly as my home Is an older home. I would definitely recommend HCR Charlotte and Darren! I attached a before and after picture!

Alex is amazing, she thoroughly explained roofing and gutters to my wife and I as if it were a crash course session. Easy to understand with photos and real life examples. She was honest about pricing and financing, and did not sugar coat anything. Unfortunately we are postponing our project at this time, but when we are ready we will most definitely give Alex a call.

Weve gotten multiple windows for our home from Homefix and they have worked great and lasted a long time.They have high efficiency energy star rated options that saved us money on heating and cooling.The cost of the windows compared to other options is amazing and the quality is just as good.

Joshua was very professional in his presentation. I appreciate the fact that he was on time and he represented the company in a very positive way. Despite the fact hes a Red Sox fan

Joel was very helpful, knowledgeable, and kind, He walked us through all the benefits of the roof and the lifetime warranty. I would highly recommend Joel to anyone looking for a new roof.Willie Mae BowmanIndian Trail, NC

Joel was a great representative for this company. He treated me with respect. Was very knowing about the product. He was very professional. I am so loving that I can get all my windows done at an affordable price. Best of all I will save even more on my Duke Power bill. I am super happy.

Wonderful staff and work crew. High quality product. We worked with Alex and she was responsive, caring, and took time to get the look we wanted. Thank you HCR Charlotte for a fantastic experience

My husband and I met with Josh Thivierge this morning to learn more about HCR and to receive an estimate on siding for our home and a full entry door replacement. Josh was a wonderful representative of the company and was very detailed in his introduction to the work and the history of HCR. He understood and appreciated our transparency about our limited budget as new home owners who both work in the field of social work, and have two small children. He worked hard on an incredible deal for us and was extremely flexible and kind when we decided that we can only afford to take care of the door replacement right now. We are so excited to get started on this project and to see the final product. Josh made us feel very confident about the quality of their staff and we are looking forward to working with them. Once we are ready to take care of the siding on our home, HCR will be the only call we make!

Had an appointment with Joel regarding window replacement on my home. He went over everything in terms of quality, customer satisfaction, and overall window information. He answered every question I could have think of and simplied his answers . I was very pleased with this visit and look forward to the work being done to my home with Homefix.

Great service on our windows, which came in ahead of schedule. Installers really took the time to make sure we were satisfied with their services. Great quality and warranty on the product. I’d highly recommend them

Although we ended up not purchasing windows, Alex was amazing to work with. She was very delightful, knowledgeable, informative, and caring while also doing her job. She wasnt here long (3 hours), but she made us feel so comfortable. When we changed our mind the next morning, we found Alex to be very respectful of our situation. Although she did do everything she could to entice us to get the windows, it was in no way over-bearing or harassing! HCR has a wonderful product! I wish we were in a different position to take advantage of the product and service! Thank you Alex for being you!

It was a real pleasure working with Megan while attempting to find a reasonable price for gutter installation at my residence. Megan arrived at my residence on time as scheduled, professionally introduced herself and her company and immediately began to get the information she needed to determine my estimate. The initial estimate was more than I was willingly to agree on but Megan was more then willingly to work the numbers and come to an agreeable cost that I was happy with. Good job Megan, I look forward to working with you and HCR on future projects. Thanks.

We requested a quote for a walk-in tub. We (my husband and I) were extremely impressed with the company spokesperson (Brandon) presentation. He was articulated and well organized in his presentation of this product.He presented a video on the quality and installation of this product. He was very informative on the company and answered all of our questions.Based on his presentation and electronic materials shared we are seriously considering the price quoted for the walk-in tub.

Needed an estimate for siding and trim. I received a call from them about my inquiry very quickly and by 3pm they were at my house on the same day. Excellent service, prompt, answered all my questions. Thank you Alex!

Wonderful job on my roof! It looks beautiful!

Alex came to give us a quote for replacing our windows. She was professional and personable throughout the entire experience. She thoroughly explained options and benefits regarding different window styles, and really educated us about what is out there in the market; all while being considerate of budgetary needs and circumstances. Thanks Alex for your time!

Darren and Josh came to our home to give us an estimate for windows and gutters. We were so impressed with their care for us as people not just for selling us something. They showed respect in moving about our house. They took the time to explain everything and answer our questions. They even helped us with getting some financial information we needed. We are excited to have our windows and gutters installed. If their products are as good as their employees we will be greatly pleased.

Had a visit from Joel today. On time With the big smile Very knowledgeable. Easy to talk to not pushy Answered all questions that I had. Looking to do business soon

We were impressed with th salesman and his professionalism. He gave us the exact details and specifications of what was needed for our window replacement. Mr. Joshua Thivierge was the Regional Sales Manager, and a Daniel was the initial contact. We feel this is a great deal and much needed.

We are looking forward to Homefix doing our windows this spring. Working with their sales team has been great. John TenEyck has been very helpful and informative in working with us. He is very knowledgeable and his management team very supportive in setting up the engagement. Its clear they care that they are delivering good service and quality product. We look forward to putting a great install review when it is all complete. The sample windows John brought look amazing.

We unfortunately werent able to move forward with our project due to unexpected financial restraints on our end, but Alex was awesome! She was personable, and willing to do everything she could to answer our questions. Looking forward to when we will be able to circle back to this project and company.Thanks for all your hard work, Alex S!

We just signed the contract to have HCR replace the windows in our home. Ben was very professional and did a wonderful presentation. He was up front about the process, benefits, and options of replacing our windows. The house is almost 30 years old so its well over due. Weve only been here since October and this past winter was quite drafty. I cant wait to get our new windows installed and enjoy the energy savings.

I unfortunately wasn’t able to move forward with this project due to multiple projects on my end, but Brandon W was awesome! He was personable, and professional.Looking forward to when I am able to circle back to this project and company.Thanks for all your hard work Brandon W.

I had a fantastic experience working with Ben Bellassai. He came out to review the property and help me understand my options with my roof and windows, and I knew this would be the company to work with when he told me, up front, that the repair work I had been told I needed wouldnt be necessary for a few years. I value honesty and integrity in the people I work with, so while my finances wont permit me to move forward right now, in 2-3 years when I have the money on hand I will definitely be using Homefix.

The whole experience was amazing. From the appointment setup to the sales pitch. The sales representative Mr. Tobin Pagley was on time for the appointment and the sales pitch was awesome. Helped us clear all our queries and was super friendly and kind throughout. He did a thorough inspection of the existing windows and explained the new window setup perfectly! You guys are doing a great job.

Very professional and prompt for quote appointment, re-siding the gables on my brick house. Will recommend for neighbors!!

We just moved to the Charlotte area and had a door to door solicitation to schedule a consultation about our windows. Our home is 48 years old and still has most of the original windows, so replacing them is a priority for us. We were visited by John TenEyck and he walked us through our options. He was very professional and thorough, and we ultimately committed to installing windows on the entire residence. Looking forward to seeing the process through to completion.

We worked with HCR to install a Boca walk in tub with shower package. Customer service was excellent for the install and job was completed promptly and professionally. Walk in tub is great with the exception of the add on shower. The bar on the wall to hold the hand held shower wand doesn’t extend out far enough and if you’re standing to take a shower, water accumulates on the back ledge then ends up on the floor. When my daughter showers I have to put towels on the ledge of the tub and the floor to catch the water that rolls out. I have not found a solution and HCR service employees were not able to offer one either on 2 different occasions. I would recommend the walk in tub but not the shower package they offer with it unless the design is adjusted.Update: HCR contacted me after this review. They were able to order a rainfall shower head. The new shower head extends out far enough which eliminated the issue of water accumulation on the ledge. I appreciated HCR’s diligence in reaching out to me and correcting the problem.

Awesome location. Fantastic crew and well versed, intelligent sales and install teams. Great people to work with who carry and present high quality products at very reasonable prices.

Marketing manager actually came out to talk to us and he was incredibly knowledgeable. Was great working with Joel!

Mike my sales rep was excellent! He made theProcess so simple and easy to understand. The workWas excellent and I can not say enough goodThings about Mike our sales Rep.

Brandon with the marketing/sales team came out on 4/20/2021. He was VERY informative and explained their product in detail. He broke everything down while showing comparisons for other window companies. I WILL be using this company. This is a trust worthy company. I mean I have had a lot of contractors come out over the years for different things and I can honestly say once again Brandon was very thorough with the information that you provided. Heck, I feel like I learned so much I could work for the company. Lol!

Ben was extremely knowledgeable. Ben was never pushy. He offered me the best product for my house.

Joel did a wonderful presentation and made everything very clear. I hope to be able to move forward with my siding project very soon.

We’re still considering our options. Alex was knowledgeable, personable, and helpful. She presented multiple options and possibilities. She’s an asset to HCR and I would recommend her to anyone seeking guidance with a remodeling project.

Joshua Thivierge was very personable, informative and knowledgeable. His presentation was very enlightening on how the new windows would save energy. We are looking forward to having our windows replaced.

Very prompt and professional. Thorough and spent the time to explain all the issues after a clear inspection, awesome product offering too!

When Joel came by to give us an estimate of the work to be scheduled for our homes siding, he was very polite and gave us (Lee And I) the answers to our questions. We look forward to he and his crew to following through with the completion of this project.

I’ve been highly disappointed with the professionalism of this company. I initially had a consultation to replace my windows at the end of December 2020. Unfortunately, the price was too high for my budget. Nonetheless, I was still pressured into entering a contract then and there to get a special rate/discount that would only be available for a few neighbors in the area. First come, first served. I passed.In the 3 months since, I have received phone calls from HCR to schedule my consultation as if the meeting in December did not happen. I have received phone calls offering me an even lower price (which was never emailed to me), and I have had at least 3 other people stop by to offer me free quotes on things for the house.Your sales tactics at this point are bordering on harassment.

They did a great job in a very short time & cleaned up professionally. They were respectable, professional & personable during the whole installation process.

We enjoyed working with Joshua to pick out our bathtub/shower install. He was very thorough and showed us all of our options. The install crew was very friendly. They worked efficiently and cleaned up when they were all finished. We are happy with the finished product!

I received an estimate on window replacements and Alex was extremely informative and knowledgeable. He was also very friendly and professional, making the estimate an enjoyable experience

Very professional team. I’ve worked for private contractors in the past, this company blows them out of the water. I would like to shout out Alex Staats, she was punctual, professional, and intelligent. Kept me in the updated with the windows from beginning to the end. Great company. I strongly recommend!

John Boccia was wonderful throughout the process, from coming to our home and providing the estimate to scheduling the installation, to checking up on us after the installation and having the team come back out for minor touch ups and effective communication overall. The installation was quick and efficient and John was able to assist with covering the cost of a few minor damages that occurred to the gutter guards during. I would definitely recommend HCR!

Everything was good 👌👌👍 it was a good experience because they did what they said they were going to do Thanks Ben Mochan

This is definitely a company I will do business with when I can afford it. Initially I was hesitant and slightly annoyed because Q. Jones rang my doorbell inspite of my No solicitation sign right near my doorbell. The first thing he said was: I am not here to sell you anything, I saw your sign. At that point I said I would listen to what he was not selling to me. Well he turned out to be quite nice and professional and offered the free estimate on our damaged roof. Brandon W. was the epitome of what excellent customer service should be. His presentation was thorough and informative. He took his time to explain the product, the service, and the fact that I would not have to repair my roof for many, many years. Unfortunately we cannot afford to get the work done. But, Brandon tried his very best to help us out with our financial situation but we just cannot afford it due to my medical condition, and the expenses that we have to incur now and in the future. But, If we hit the Powerball or come into a large sum of money we would definitely call upon HCR because the quote is good for one year.

We contacted many different door and window companies, looking for the one that would best suit us. We were very lucky to come across HCR and set up a home visit and thats went w e met Joshua T. He was highly professional and polite. He explained all the details, especially the life time warranty, the best in the business in my opinion and that sold us.our new sliding door is awesome! After the installation they follow up with a call to check and see for we were satisfied. their presentation and demonstration really helped us to understand the quality of their productsi definitely recommend them!!!

Ben was very professional, knowledgeable, and respectful. We appreciated his time and are very impressed with the HCR business.

Joshua was very professional. His presentation was awesome. He took the time to explain what the windows were made of and how they would be beneficial. I look forward to getting new windows installed by HCR.

BRANDON W. Was very not pushy unfortunately financially we werent able to do business.

I recently had a great experience with HCR. Everything from start to finish was professional and well done. I’d especially like to acknowledge Mike for making this decision easy, making the entire process smooth and well executed. I’d highly recommend their service.

Great company. Easy to talk to and work with. Looking forward to getting our windows in.

This company came knocking on my door at 7:55pm trying to sell windows, siding etc. This is not an appropriate time to be trying to stir up business. I am not opening my door to strangers especially when it is dark outside. Not to mention my neighborhood has a no soliciting sign which they clearly ignored. Then the woman had the nerve to call ME rude. I’m not the one knocking on a strangers door at night - rude company. I will never do business with them.

I was solicited this service with a free at home inspection and quote. The person who arrived for the so-called inspection was merely a marketing representative. No inspection was performed by the individual, and after my asking 3 times for a cost quote I was provided very ambiguous information.This was simply an in-home sales pitch and a waste of time. An actual evaluation with a clear quantified expense quote - which was what I was told I would receive - would have been helpful. Instead, I met with an unmasked salesman with insufficient information.

Brandon was great.He was on time and answered all of our questions.Would recommend!

Thank You Joshua Thivierge! He did a outstanding job with his sell pitch with these windows! We were amazed at the quality and the look of these windows compared to our old windows! So thank you Joshua, for our new custom windows!

Ben stopped by and provided quote for shutters. Very professional. Very helpful with process.

Homefix Custom Remodeling (HCR) is a top-rated exterior remodeling and repair company. Their Charlotte-based office had a small crew canvassing in our neighborhood.We were delighted to speak with their canvassing small crew and found them to be knowledgeable and pleasant. One of the reasons why we spoke with them was because of our home repair need.We needed gutters. After it rains, literally 101 birds find their way to our gutters and have a birdbath at our place. Over time, our gutters have gotten weakened by the weight of the 101 birds that consistently use our gutters to birdbath.Tobin Pagley from HCR came out to visit at the appointed time. He was a true professional. He was amiable and friendly. After he listened to our needs, he educated us on our gutters.For example, he explained the difference between builder grade and performance grade gutters. Again, he listened to our needs and answered all of our questions. We are so happy he was able to accommodate our wants and help us solve our gutter challenges. We were impressed to see the images of 3 grown men hanging from their gutter product. It’s a testament to how awesome their gutter products perform.Every person we had met or had talked to did a great job from start to finish.

Josh, from the HCR sales team, was very informative and respectful when presenting and compiling an estimate for siding for our home. We are looking forward to the installation.

We had this company to replace all the siding on our home. The siding is falling off of our house, already several discolored spots, white nails in our blue siding, miss match light boxes (shape and color) among many other things. Definitely not a 40k job! Have been in touch with them multiple times since installing the siding in May, two technicians have came and looked but nothing has been done to make this right! We have contacted our attorney and Are moving forward with legal actions! DISSATISFIED AND DISAPPOINTED IS AN UNDERSTATEMENT!

Debbie was nothing short of fantastic. Very professional and knowledgeable on all the products and services her company offers. I highly suggest asking for her to enquirer on all your home improvement needs.

Tobin was prompt and very professional. He explained the process in detail and was able to answer all of our questions thoroughly. Very good experience.

Great experience all around! Really enjoyed my overall experience. Highly recommend this company!

Tobin was very professional, knowledgeable and thorough in his presentation of HCR and the windows. I felt secure about the standard of the company and the quality of the product. Thank you HCR.

I had a great experience working with HCR! The rep I worked with, Alex, was very knowledgeable and helpful with the entire gutter selection and installation process. HCR was also able to help me plan for some future projects that I plan on getting to later this year. I look forward to working with them again!

Alex Staats was fantastic. She was prompt, very knowledgeable, and broke down the costs of our job very well. I would highly recommend her and HCR to anyone!

Replaced my roof - excellent work, materials and cleanup. Work was completed in one day and looks great. I would definitely recommend HCR.

Tobin was kind and professional. He was very knowledgeable about HCR’s products and laid it all out so it was easy to understand.

Debbie did an excellent job in our house. She is a warm, inviting representative for the company and was very easy to work with.

Great presentation, very knowledgeable, proven reliable product, great warranty, answered all questions with no hesitation

They rebuilt an outside door frame and installed a door that would better tolerate weather changes. It looks so much better and keeps the moisture out.

Extremely satisfied with quality, value and installation of new windows. Equally disappointed with follow up from my sales team. Follow up was instantaneous from them on any questions I had during my 3 day cancellation period, they have been missing in action since. Two weeks prior to my forecasted installation date I texted both of them and got no response. I finally called corporate office and someone was able to tell me installation date was pushed back two weeks. Since installation not one person has called me to follow up with job and if I was satisfied. Only someone from finance department and he needed to know so he could activate loan. I hope this is not the service I can expect in the event of warranty issues or repairs.

These guys hit it out of the park. The roofing materials were top-notch, the workmanship was stellar, and the job was done fast and ahead of schedule (and ahead of the rain!!). Also, the price was right. I would definitely recommend HCR to anyone.

Josh came in with a wonderful shower for us ! Everything was great . Customer service was EVERYTHING!! THANK YOU JOSH !!!

Debbie Hunter was very informative, professional personality kind and considerate.

HCR did a great job with our windows. They were reasonably priced and the installation crew was efficient and professional. Would recommend HCR and the X3 windows!

Very professional. Worked quickly. The roof looks great. Very friendly, too.

Tobin was informed and knowledgeable, polite, and respectful of my time!

Very informative This Brandon guy

In 3 Hot August days my roof and guttering was replaced on my 2 floor home. Workers cleaned up and left my home much improved.

Debt She did great job on my house

Cold call solicitation in a clearly marked no-soliciting neighborhood. Stay out of Mount Holly, next time authorities will issue a trespass-order

Do not fall into the Home Fix trap!I was very hesitant about getting windows replaced in our home. We have very big windows 6x4 and were wanting to keep the look and feel of what we had previously. The salesman assured us that we would be able to keep the look and style of the windows we had previously.The team that came to install did not have uniforms, the main installer had to tell the other crew members what to do for every step, one of our windows is very high in a vaulted ceiling area. They dropped tools from the top of the ladder onto my floor, when going up the stairs to install a window on the 2nd floor they dropped tools off the stairs. The used my bathroom numerous times and took smoke breaks regularly at their truck which then made my whole house smell like smoke. When they finished the main installer had me fill out the exit survey and stood over me watching what I wrote which was very intimidating.The workmanship was awful.. they plastered caulk all over my siding, they missed areas of caulking inside the house. One of the windows had a small crack that happened from installation they assured me that they would call in for a replacement and a tech would come out to replace it soon. They also forgot 2 of the screens that they were supposed to bring, so we had to wait on those. The screens they did bring had holes in them and were so flimsy anything could get through. When we called to complain about them (along with everything else) they said that was the best they could do because our windows had to he custom made. We were told intially there would be no problem having everything custom made.We called the salesman Jimmy and he assured us that he would come out with the tech and look at everything, he did not come out with the tech and stopped taking our phone calls.My husband and I both took the day off to be there when the tech came to replace the broken window and missing screens and at the end of the day we got a call that he would not be coming because he was backed up and they were going to reschedule, so we had to take another day of work off. When he did come to replace the broken window they had ordered the wrong sash so we were told it would be another 6 weeks. We showed the tech the problems and he said he would fix them when he came out again to replace the broken window. The initial installation was June 1 it is now August 12 and we still have a broken window, screens that do not fit, caulk all over our wood siding and trim that is uneven and not attached properly. We have not heard anything from the company since July.This is an awful company and very unreliable, the product is not high quality, the customer service is not helpful. They promise you many things but do not deliver on their promises. If you are looking for window replacement, shop around. This is not a company you want to work with. The look of the windows (especially on the outside) are very plasticy/moble homish, we expected high quality from what the salesman promised.

Josh was very professional and and knowledgeable about the product!

They will cut corners and if you work for them then good luck they are shisters!

Please dont send door to door salespeople around neighborhoods without a mask in the middle of the pandemic. We get people at least once a month even with no soliciting in our neighborhood. Unprofessional and annoying.

This company HCR is really bad, they replaced my windows they left house dirty, holes scratching bathtub when they removed the old window and I send a video about that nobody answered about this issue the person name is Josh, I will never Contrac with this company again and I paid 8,500 for the windows only second floor cause I thought it was an excellent company.

HCR continues to solicit in our neighborhood against HOA regulations, including about five times at our home, each time being told that we do not need repair work done and to stop coming by. We will never do business with this company.

Im trying to get a job with you all