Used Branch for over four years and always had amazing service. You actually get a real person on the phone (pleasant AND helpful). Techs all know their products and arrive on-time, sometimes even early! Parts arrive and are installed within a few days, not weeks like our past experience.

Repair main was late, never called to say when he would arrive on Friday. He just showed up. Told me what part it was needing. stated he would call on Monday. Monday rolled around and no call. Called on Tuesday to find out what happened to the call, he stated the part was ordered and should be in on Wednesday. Once the part was in that he would call that afternoon to make a time to come out on Thursday to repair.Well, Thursday rolled around and no call, waited till almost 5 PM then decided to call the repair tech and he stated his supervisor wanted to be present for the repair. So they would be out tomorrow. Here it is another 3 days later with no call or no show. Called the tech and he said someone else had decided to do the work, I asked for the supervisors number in which he gave me. I called the main shop only to have my name and number taken down and he would call. 20 minutes later I get a call from him, he states he was just going to call me, he was in another city and I was next. I stated dont bother, I asked why no call, no show he said he was busy. I stated that we all are, someones word means what they and their company should be. He asked if I wanted it repaired or not, I told him dont bother. He hung up, buyer or whomever beware. Wont work with this company again, will be sure to tell others the same.

Is there any ink refilling service? ?If so, how to charge for replenishing color ink?