Bizarre experience. I went in with 2 bags of clothes and a bag of shoes. They told me they were unable to accept my clothes in the plastic trash bags and that I would need to find a reusable bag or bin to put them in. Not sure why this is, I would assume the opposite would be easier, but I found reusable bins for them anyway and brought them back in. As I was handing over my clothes I noticed 2 trash bags full of clothes that they were sorting through. Not sure why I had a different rule but they told me I had to be back by 6 to collect any cash. They told me there were a few people in front of me and that it would take them at least an hour before they could be done with my items. I decided to head home and 11 minutes later I got a text saying my items were done. Strange, but I headed back. When I came in they informed me they were unable to take any of my items because they were being very selective about the summer stuff they were taking right now. 80% of my items were fall and winter... after I told the boy this he said it also just comes down to wear and tear. Most of my items are expensive brands and many things had never been worn. I decide to let this go and brought all the items back to my car. As I was placing them back in my car I noticed that all of the clothes were still bundled together the exact way I had placed them in these bins. They had never even gone through or looked at my items at all. Im a working mom and this was a colossal waste of my very little free time during the days. Very strange experience. Dont bother taking items here. Im sure its a fine place to shop, but if youre trying to sell, just go straight to platos closet.In response: It was all freshly washed and stain free. As I said before, many items had never even been worn before and still had tags. It therefore was obvious that the clothes hadnt even been looked at. Not a big deal, I took them somewhere else. Just a weird experience that others seem to have had as well...

This store was fabulous. Im use to shopping at Platos Closet, but this store was a bit more pleasing to the eye (had a stylish layout). The prices vary and can be a bit higher, but they also have $1-$5-and $10 clearance racks. Most of my shopping was off clearance because the clothes didnt look like something on discount at all. I was shopping for chic attire and I got it. They loose a star because there are no shopping carts or bags to hold your stuff.

I love this resale shop! We relocated from Michigan, where I had some great choices in consignment & resale. Although we live in Davidson, I’m always willing to drive to Charlotte to do business with this location. I’ve sold Chanel to them & various other designers. They seem to always be as fair as possible. They are professional & I highly recommend them. PS the owner is respectable and nice, too!

Awful experience. I went to sell bags of clothes. They proceeded to tell me it had to be in something like a box or reusable bag, so we went and got boxes. They then proceeded to tell me that the folds needed to be folded. Which made no sense seeing as how they UNFOLD every item to look at them (no logic there). Once I gave them my items they said they would text me and let me know when everything was complete. I knew there was some kind of 4pm deadline as I had overhead them tell another lady, however they did not mention that to me. I received the text that they were finished AFTER 4pm. I called a little later as I had a child to tend to. When I called to ask if I could pick up my money a little later as I had given them the OK to donate what they did not take, the manager told me that it was now store credit and I would not get my cash. I had let her know that that was NOT communicated to me and that I wanted the cash, as that was the sole reason I took my items there in the first place. They told me sorry, thats the policy.Due to this I will NOT be using the store credit they gave me as I think the whole thing is a scam. That is why I did not receive the text until after the 4pm deadline that they were finished. I am in IT, systems do not delay that long when sending out a finished text. Youre better off giving your clothes to Goodwill and knowing that some scamming company is doing their best to make every dollar they can from sellers with this scam.

My experience is always great when I go. They greet coming in and out. Alway have some awesome sauce clothing and more at excellent prices. I just can’t seem to stay away. If you have never been here, you need to be running to it

I generally have a good experience here but was recently really dissatisfied. I arrived too late to sell a bag of items intended to be sold at the store and asked if they wouldn’t mind holding it while I shopped. I however forgot to ask for the bag when I left that evening and by the next afternoon they items were send to donations! No one informed me at any point that items would be donated (especially the bag itself). When I called back and asked to speak to a manager I got a rude response taking no responsibility or giving me any credit for items lost. I was also informed they were basically too busy with customers to give me any more attention. I asked for the warehouse manager to call me directly and still have not heard back. Hopefully things will be sorted out but I am leaving a review because on unacceptable customer service.

This is a great place to shop. You get the best brand of clothing for the best prices. I love the clearance racks.

Fantastic place to shop. I come here about once every couple months and the selection is always top notch and different.

I had the most wonderful experience selling my designer handbag. Sara was delightful. She also helped me with something else. She did it all with a smile and so graciously. I highly recommend this upscale resale shop.It’s hard not to find some lovely items to add to your wardrobe. Stop by, browse and enjoy. You’re bound to find something special!

I checked in my bag as the male employee was rubbing lotion on his legs behind the register. I took a bag of clothes of 30+ items. Some new with tags. He brought NONE. Seems like they want to be like Forever 21 or other clothing stores that DONT buy and ONLY sell items. Goodwill should take them over. Tops, Bottoms, Bags, Accessories, and Other Items are Over Priced. Items are priced like brand new items in this store. Go to macys and buy brand new clothes for the price that youll spend on the used clothes in this store.

Great customer service! So much fun to hunt for fashionable bargain at Uptown. I sold clothes to them for the first time today. Easy process.

I only shopped here, so I cant review the selling-aspect of the business. They have a really great selection of mens and womens clothing, and everything was super clean. I found pricing very inconsistent and confusing, though, with polyester clothing from fast-fashion brands (H&M, Forever 21, etc.) priced the same as/slightly more than higher quality fabrics from better brands.

Staff is always very friendly, always such a great selection of clothes, and great prices! Easily my favorite place to shop in town!

Awesome selection, the owner was very helpful, and very reasonable prices

The best location! Fantastic selection and service.

Awesommmmmme store! I used to drive to Charleston to go to their location because they had amazing finds but I discovered this location and am SO happy I did. They have the same amazing finds. But more designer items here. My new favorite place to shop. Friendly staff too!

I absolutely love this location! The staff are very informative and friendly. Great experience all around!! Jackie is an awesome associate!

The customer service is lacking most days. Upon reading some negative reviews I agree to an extent with most however some I try to blow off and just think its unwarranted complaining but then seeing the owners responses to some of these confirm their feelings. Owner seems to blow off anything negative and is extremely defensive. Do better instead of discounting peoples experiences.Update since google doesnt allow people to respond. What you need to understand is that if I have a problem with the customer service most people will leave instead of spending money at your business and thats what Ive done on at least 3-4 separate occasions. Thats why you dont have my name in your system. I will NOT be providing the number my fiance has used the 1 time she has purchased from you. She refuses to go back

Great selection of clothes shoes and purses. Super clean store. Very friendly staff!!!! David rang me up and was so so nice. Ill def be going back soon.

Great selection of clothes and bags for an affordable price.

This is my first time here. I love it! Nice and clean and have some very nice clothes for cheap!

Love love love this store. Always amazing finds and even better prices.

If you want to sell your stuffs here, be prepared to have your day ruined. They are rude to seller.

We have been coming to this location since it opened, however, after today. I am not sure that we will be back. Only took 3 items, two items of which were definitely worth more than what we received. $12 for 3 items. There was a note on the drop off receipt that said clothes were Worn, Old, and Stained as their reason for not taking the items. My wife definitely called the staff out on the stained aspect because NONE of the stuff had stains, yes, we checked the items after leaving the store. After inspecting all of the items, we found not a single item that had signs of wear or stains. A couple items might have been an older style, however, were still gently used. The items we brought home were only worn a handful of times. Talk about old, the mens shoes that were taken, were purchased about 6 years ago. I make this review because my wife and I have found numerous items in this location that is definitely worn and plenty of items that have holes in them as well as major stains. Not little stains that would come out in one wash, but stains that would require much more work. If the item is not what the store is looking for, then simply say that. Dont lie and say stuff is stained and worn and old. I dont buy that BS.

Love this store! It has a lot for really great prices. Staff is super helpful and friendly. Will be back soon!

Great place to shop and consign! They have lots of quality affordable designer items as well. To top it all off they have great staff who are always friendly and very helpful. Go check them out you will not be disappointed.

I went for the first time today and I love this place! So many cute and trendy clothes at a discounted price.

I had a great experience on a Sunday. The staff and security were very nice and upbeat. My selection of clothes were accepted. Fast forward to 3 days later, the service was below standards and none of my clothes were accepted!! I’m not sold on the staff.

My absolute favorite Uptown Cheapskate location! The staff is so incredibly nice and they have the best pieces! Highly recommend stopping by!

It was my first time in the store and the customer service was excellent! Love love love the sales associates they were all very helpful.

Awesome Place to visit to get your pre loved luxury fix.Great knowledgeable staff especially the guy RAYNE i believe his name is he’s always welcoming and recommending great products. Always pleasant smelling and clean not to mention good service !

The store was/is absolutely fabulous!!!! I loved it from the time I walked in and the staff was very courteous and very welcoming!!! Great prices on designer brands!!! 👍🏼👍🏼👍🏼

I can’t believe I wasted my lunch break to come here. My first time at this location was 3 days ago where I spent around $250. The staff was super friendly and encouraged me to make an appointment to sell some of my items. I forgot her name but the girl with the short black and green hair was so helpful. She told me to bring whatever I could find to sell because they are always taking “different styles and brands”. The only additional instruction I was told was to make sure the luxury items were separate from regular.Fast forward to today, I am very obviously struggling to get the door open with my storage container of items. No one helps, no one welcomes me, no one even tells me where to set my bin down. From that point on I was so frustrated. I was treated MUCH different when I was buying vs selling.After a few minutes in the store waiting for my items to be reviewed (I had roughly 30 items for review. Some with tags, free people, Celine heels that were only worn TWICE by my mom, well kept Jimmy Choo kitten heels, etc.) I was told they would give me $21 in store credit. Yep, $21. The reason they couldn’t take the items were apparently due to them being “summer styles”.The reason for my frustration is I was never told in store when I made the appointment that they were not taking specific seasons. I would have NEVER wasted energy and over an hour with travel of my time if I new how big of a waste it would be.The only reason I’m giving 3 stars is for my 1st experience in the store. I think it’s clean and well organized. But I won’t try to sell here againEDIT: The store manager called me the same day I posted this review and was kind and apologetic. She offered to meet me personally to review my items if I ever wanted to sell at this location again. Great customer service on her part :)

Great services, friendly people, and reasonable prices for the brands that they are selling. Awesome first experience.

Everyone is so helpful and friendly! Amazing luxury items with authentication

Men’s options are pretty boring. Staff seems uninterested in anyone. Of the 8 people working there only 1 had a mask on.

Best place to find mens clothing in Charlotte! Staff is super friendly and helpful...they have the largest selection of stuff for guys. You dont feel like you are shopping resale...the store is clean, spacious, and so organized. I never leave empty handed!

The employees are so helpful and the selection is bomb. take all my money.

I love the clothes in this store! Designer items and trendy pieces! Welcoming environment!

Employees here are very lazy the guy said that he will ring me up and then pass the clothes along to girl employee

They have the best selection of designer bags anywhere! Cleanest uptown near me!

Great place to sell your clothes and buy,

Great items... good deals. The customer service was second to none.

Taylor was awesome and a lot of help! I found some cute jeans for work here. Love this place!

Solid selection for any apparel/accessories, helpful staff, quality purchases made

They gave me a great deal on some old clothes I found while cleaning out my house. Very quick and easy process

Huge with a great selection and friendly folks! Wife and I loved it!

Security Guard followed me around the whole store watching me as if I was stealing! Made my whole shopping experience uncomfortable! I spend a lot of money at this location!! I let the manger know and another customer African American said he was doing the same ti her and her daughter!!

Awesome quality, lots of options, and very helpful staff. Helped me find exactly what I needed!

Wonderful store! Love the customer service here!Store super clean! Love shopping here

I love this store so much! I always find NWT items. Their purses, shoes, and fun accessories are my favorite things. I try to stop in once a month! They are selective in purchasing, but you can see why!

Really good experience at this store. Very clean and organized. Great prices!! They buy good quality stuff. Only critique I have is that the racks are packed a bit too full. Jordan the manager was very kind and helpful.

Sarah and Lexi are amazing at their job! Very knowledgeable. Give them a raise.

Sarah and Lexi were amazing! The bag that I got, totally stylish! No regrets!

Very neat store with the best accessories 👌

Second time visiting this location and my first time selling items at this location. Great customer service and variety of selection in the store.

Bought a pair of So Kate’s that looked brand-new never been used! Customer service was amazing as always

Great selection, well organized and clean. Friendly staff.

Location is larger and well stocked with a wide choice of clothing!

Totally recommend this place! Has lots of options of clothes, shoes, purses, etc! Taylor was very helpful telling us where things were and making sure we’re good (:

Great customer service, friendly, marvelous

This is by far the BEST resale store I have been to. Amazing staff and an unbelievable selection of clothing and shoes! I cant wait to go back and sell my clothes now that I know you dont have to have an appointment.

Love this store! Great items, even better prices!! 100% a great place to shop. Workers are also so kind and helpful!

Love coming here to sell my clothes! Great staff!

Very nice, big, clean store! The store looks like american eagle. Most of items seem new. However i wish that they never did grand opening during covid at least in June would of been better. I know they it did 3 days. All well waiting for clearance items hopefully soon. It is expensive. Their $1 sale is good new/used gently items sale doesnt last long!

Very clean and organized. A lot of space.

First time selling today and great experience. Will be back!

This store is very clean and the staff was very nice. I will come back to shop and sell here. Great first time experience.

Great customer service and super clean!

Great deals for name brand. You have to check it out.

Very clean store, excellent selection and friendly associates, 5 Stars!

The staff is friendly and very helpful

Great selection allot of nice name brand apparel great place to find some good stuff

There is a serious racial undertone article this location. The staff members are not engaged when it comes to customer service. Management is condescending and unorganized. They are unable to process buys property with a lack of communication. Will never shop or sell here in the future.

The store was very clean with a pleasant smell. The associates especially Jordan was very helpful and made the buying process smooth and easy.

Found a super great deal!!!

I’m only giving 1star for the selling your stuff part. I sold a brand new pair of Adidas sneakers and some other clothes so the young lady there told me they’re only taking 4 items and they’re giving me $16 cash or 22 store credit so I was thinking they probably didn’t want the shoes so I signed the paper. I asked what did they take she showed me it was the shoes and a few shirts and if I wanted them back I had to buy them back... they should really show people what they’re taking first just an curtesy but place like here an platos Closet are a scam they bought the shoes for $16 and going to resell them for 60 or so your better off selling your stuff else where will never sell here no more but would get some clothes maybe

Great experience at Uptown today! Tamiara was extremely helpful with my returns and donations.

Really good selections, very clean store, and friendly service. Definitely will be back!!

Had a great customer service experience with Caitlyn very helpful. Very nice store.

Great customer service

Great selection, everyone was super helpful! Definitely will be back

Really good selection! Staff was really really helpful!

Great Selection... Excellent Customer ServiceStaff and Owner exemplified Professionalism ... Highly Recommended

Always sell my clothes here! Great staff!!

Great athletic clothes!! Love the store!

Great place to get good quality thrift and consignment clothing.

Uptown southend is THE BEST!

Very bad customer service I wouldn’t recommend going there.

Awesome experience! :)

Kelsha is theee best. Always get great service here.

Really great selection of nice clothing at a steal of a price!!

Lots of very new nike and adidas stuff for huge discount. Totally worth going to

Great staff. Great selection.

Just a heads up that this location is only buying clothes right now and will not be open to sell until around March 2020. When it opens it will be totally worth the wait though :)

I was surprised that the manager of these stores isn’t requiring her employees to wear face mask and they work very closely together. I guess they are more concerned about appearance than the safety of everyone.

Great selection of items

Great prices and selection!

Clean and organized and plenty of options.

I found a north face jacket for cheap