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Converse Factory Store
5518 New Fashion Way Suite 585, Charlotte, NC 28278, United States
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Converse Factory Store
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Za
Review β„–1

Love, love and loved πŸ’œπŸ’œthis Converse outlet. It was an amazing kick πŸ‘Ÿexperience. Had my ideal colors before we got there... Omg! Their selection was even better than I thought. The discount and price downs were great size 2. We will definitely be back. Thank you to the awesome workers for their knowledge of kicks and sales.. God bless!

Se
Review β„–2

This place....THIS place is LIFE!!! It fits my personality the sales the sales rep knows me well and soooo darn friendly. They help me they know what I like and I will ALWAYS go here! I have so many pairs of shoes and shirts and book bags. Gosh I love my converse! My house loves this store the brand the employees. It’s just LIFE! Below is a picture of my everyday chucks I have even more now way way more hahah EVIL LAUGH! I’ll be buried in converse πŸ₯°

St
Review β„–3

I love converses they are the best i had to keep telling my brother that when he kept saying wow steph looks at all these shoes and there colors and typesπŸ˜„

K
Review β„–4

Great service! Why didnt I know they were here?!? They have a pretty nice selection of men, women and children shoes. The sales rep said its buy one get one half off sale and I found half sizes which can be difficult to find at other stores carrying this brand. I also peeked in on clerance, but there was nothing that caught my eye this time. Ill be back!

Mi
Review β„–5

Good prices! Running short on kids size 4 basically no selection available!

me
Review β„–6

Staff was nice. Helpful ...when you could find someone. Cashier left 2 items out of my bag. Have to travel back and get them tomorrow. So, not happy about that. Tried to call several times around 6:15 pm Saturday night....no answer. Hours listed...open until 7pm. Not sure whats up with that.

Mi
Review β„–7

I am genuinely obsessed with Converse. I am forever grateful of dedicated physical store for me to shop in person. The nearest one was in mebane, nc! I love it!

DC
Review β„–8

Was looking for a specific shoe, a flat black midrise. At this point this was my 3rd show store today and as I hustled back and forth to each aisle, Evan must have realized I needed some help, lol. He asked me what I was looking for and told him. He went to the back to look and found me the black one AND showed me a grey one that I feel in love with. So I ended up buying both! I find out they were clearance so they were only $24.99 and then Evan told me about the discount code and snagged another 15% off! Hes a great store manager, friendly, his great work ethic shows as he was multitasking helping others while looking for shoes for me. Chrissy was my cashier and she was friendly, fast and efficient. I had a great experience here.

Ja
Review β„–9

Store locked doors 15 minutes prior to closing time. Poor business practice from a management standpoint.

Sh
Review β„–10

Upset that the Converses with the heels are no longer in stores but online. Sales associate was understanding of my concern.

An
Review β„–11

Hats off to Michael Rall who is the store manager. I ran into an unfortunate situation through converse online and this resulted in me losing my gift card. He was such a help by jumping through hoops beyond his expertise in order to find me a solution. I had a poor experience with converse customer service. But because of him I will shop again!

J
Review β„–12

They had stuff in stock front and back staff was friendly and helpful

An
Review β„–13

Wife and I came to the outlets. Ive been wearing Chucks for ~30 years now, and we always stop in to see what new styles they have at the Converse outlet.They were having a buy one, get one 70% off. The wife found the sweetest pair of all pink, sparkly ones. I found a nice pair of grey, 3/4 highs.Staff was very friendly and helpful.

Ma
Review β„–14

Sounds like I have the same problems others have. Bought a pair of shoes to only realize the security sensor was left on and didn’t go off when I left. I noticed a few days later and had to go on a three hour round trip just to get it removed. Didn’t get to wear the shoes for the event I needed them for.When I got there the manager tried to offer a 10% off discount. Lol. It’s okay, you can keep the $3.. it’s the principle. Will not be back.

Da
Review β„–15

Excellent high quality shoes

Sa
Review β„–16

2 pairs of the ole school All Stars for $55!!!

De
Review β„–17

The stores always neat and tidy. The store always has a great sale going on. They have a large variety of Chucks as well as other converses that usually fits the needs of myself and my family. I think this store may be the best outlet store in the Tanger Outlet family here in Charlotte.

To
Review β„–18

Love this place! Everybody is so sweet!

Ju
Review β„–19

Love love this store the selection are great everything for the whole family

Am
Review β„–20

Employees were too busy talking to pay attention to my check out transaction. The employee left on the security tag and it did not beep when we left the store. We live in another state that does not have a Converse store. I have called the store and they said they would call me back which they have not. I called the corporate number on the converse website and they can only help with online orders. Very frustrating I cant get help from anyone at converse. We will not be purchasing again due to such poor customer service.

Fa
Review β„–21

Purchased a pair. Great color easy to find my size

Je
Review β„–22

Place always has good sales and a staff willing to help. Can get crowded, but never experience anything negative. Check out their clearance section, keep an ear out for deals.

Ro
Review β„–23

We found some great deals and they have a large selection.

Pa
Review β„–24

Good tennis shoes and good prices

ki
Review β„–25

Super nice employees. Brought worn shoes in; lightly worn condition. Recieved $10. Off price for new pair. Had receipt, even though it was past 30 days. Thank you Converse

me
Review β„–26

The customer service was great. Ms. Shakira was awesome with assisting us. Thank you

Th
Review β„–27

Love me some Converse. Always

Cy
Review β„–28

Okay store... not a large variety of shoes.

An
Review β„–29

Had a wonderful experience as a store and I even donated my shoes that had on my feet they were even impressed that I had a Converse tattoo on my

Ru
Review β„–30

Fantastic place with great prices. Every time I go, I find some unique shoes that get compliments. Definitely take your time and find some gems

Mr
Review β„–31

Evan is the best manager hands down he listen and took the time out to listen to me great job u are amazing

Co
Review β„–32

As always friendly helpful service and a great selection of affordable shoes

Ky
Review β„–33

Service was beyond great. John was very knowledgeable and helpful. I was able to find exactly what I was looking for with his help

Pa
Review β„–34

Great customer service! One of the managers there took time to make sure I found everything I need and had a great experience. Thank you, Haley!

No
Review β„–35

Great customer service experience and great prices.

Er
Review β„–36

As a collector with over 300 pairs, I check in regularly for their ever rotating stock of marked down pairs. Staff is always friendly and helpful checking for sizes or stock not on display. Make sure to fill out the survey on your receipt for 5 bux if your next purchase!

Pa
Review β„–37

Hip store with hip staff. Very helpful staff who were willing to engage and get anything that we requested, even if it was stored out the back in their warehouse.

La
Review β„–38

Great all around from the customer service to the AMAZING low prices! Cant beat it!

Mo
Review β„–39

Was ok, not really into converse, but had a good selection

Ch
Review β„–40

Great sales and great customer service. I love some chucks!

Mo
Review β„–41

Spacious and nice employees

We
Review β„–42

Knowledgeable staff.

Jo
Review β„–43

Love this store! I always get a good deal!

Ei
Review β„–44

Nice store

Is
Review β„–45

Theres always a great sale at this location!

S
Review β„–46

Staff was welcoming and there were sales, but I expected better deals on the shoes people would actually want.

To
Review β„–47

This place was awesome the staff was awesome they had great prices I was able to buy 4 pairs of Converse for $43

Ri
Review β„–48

Good selection and friendly staff

Wi
Review β„–49

Excellent customer service, and a couple of models that arent quite online just yet.

Pr
Review β„–50

Always hot!!!

Ms
Review β„–51

CUSTOMER SERVICE WAS OUTSTANDING

DJ
Review β„–52

I love converse, they always have new collections!

Ea
Review β„–53

Amazing deals! Especially the clearance sections.

An
Review β„–54

The service was excellent everyone in the place help in the atmosphere was tremendous I would definitely be going back to the shop some more they all the sale that yall have but overall five stars the Converse Outlet

Sh
Review β„–55

Victoria was very helpful with all our issues and questions

Ch
Review β„–56

Love this store I could spend a lot of money here

Jo
Review β„–57

Unremarkable selection and prices. Expected to find wide Allstars. Only available Converse online.

An
Review β„–58

Cool

Wh
Review β„–59

Amazing and fun selection of shoes

Pa
Review β„–60

Nice store right in the middle of the outlets.

Am
Review β„–61

Unique and interesting shoes!

Gu
Review β„–62

Great discounts!!!

A
Review β„–63

Great store nice shoes

J
Review β„–64

Misleading for sale signs are annoying.

El
Review β„–65

Great clearance deals!

De
Review β„–66

Great customer service

An
Review β„–67

Great customer service

DC
Review β„–68

They had what I was looking for.

Ro
Review β„–69

Love this store

Ju
Review β„–70

Customer service good

Gi
Review β„–71

Cool place

Ca
Review β„–72

A little over priced.

Vi
Review β„–73

Great place

Pe
Review β„–74

So many options!

De
Review β„–75

Loved this store

Mi
Review β„–76

Friendly staff.

mi
Review β„–77

Limited

Cl
Review β„–78

Very good service and good prices in this Warehouse

Je
Review β„–79

Nice shoes!!

Co
Review β„–80

Good prices

El
Review β„–81

Well

Ja
Review β„–82

Excellent Mui good assortment thanksπŸ‘πŸ‘πŸ‘πŸ‘πŸ‘

Ju
Review β„–83

Good price good shoes

fa
Review β„–84

Oh, I found what I was looking for

Information
33 Photos
84 Comments
4.5 Rating
  • Address:5518 New Fashion Way Suite 585, Charlotte, NC 28278, United States
  • Site:https://converse.com/?cp=NSH_PRF_ORG_US_EN_X_YEXT_X_X_X_X_X_X_X_X_X_X_X
  • Phone:+1 704-587-0476
Categories
  • Clothing store
  • Shoe store
  • Outlet store
Working hours
  • Monday:11AM–7PM
  • Tuesday:10AM–9PM
  • Wednesday:Closed
  • Thursday:6AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–7PM
  • Sunday:11AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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