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New Balance Factory Store Charlotte
Premium Outlets, 5404 New Fashion Way Suite 330, Charlotte, NC 28278, United States
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New Balance Factory Store Charlotte
Comments
Na
Review №1

Large selection of close out items (sneakers). Discount on most clothes and socks.

Ro
Review №2

Nice location, but not good prices on seconds.

An
Review №3

Luckily I was able to find some shoes in my size

Le
Review №4

Good shoe and the customer service is good for me.

Ch
Review №5

Eddy was awesome! He was patient, friendly and super helpful.

Ni
Review №6

The Employees and management are very knowledgable and helpful! They take the time to make sure youre getting the right size and style of shoe youre looking for!

Sa
Review №7

Nice, clean store. They have a nice variety of large sizes.

Ch
Review №8

Dee deserves a BIG raise! She will go the extra mile to help you find the right shoe for your needs.

Br
Review №9

Slim selection and prices were more expensive thsn other outlets

Ge
Review №10

Friendly staff. Have worked with Eddy a couple of times when buying shoes. Very knowledgeable and very helpful. Would like a little more selection but can always find shoes that fit great.

Pa
Review №11

Terrible, they must be trained in verbal harassment in their orientation. We walked in and didnt even get in the door and the guy was all ready going on if he can help us find something. I told we were good and we just wanted to look around. He the proceeded to tell me about sale they were have. We looked around all of 30 seconds and then he came up to us aggressively asking if he could help again. I had to yell at this did for him to go away, then he mocked me. 20 seconds later another associate came and asked if we needed help. Its very apparent that they get paid based on shoes they sell and its absolutely a terrible experience. Ill honestly question going back in there. We had a very similar experience last time we bought shoes there.

An
Review №12

I would only have one complainant against this store, in that it is a little tight between the aisles and when trying on shoes. Otherwise, the staff are very friendly. The selection is good. I was actually able to find a pair of shoes for my oddly sized feet. The kids also were able to find a. pair.

Wa
Review №13

Great service in the store. They were out of my size in the style I wanted but the young lady helping me suggested another style and explained the differences very thoroughly. Very helpful and knowledgable. I will be back.

CH
Review №14

Have been shopping this outlet for a few years and just discovered this great storw! Loving it! Staff is extremely friendly and very helpful!

Du
Review №15

Have a lrge selection of shoes for I have a high arch and feet pain. Very comfortable athletic shoes to work in. On my feet 10 hours a day.

Re
Review №16

Got great assistance and suggestions from Danielle this morning on a new pair of walking shoes. Very pleased. Craig

Ge
Review №17

Great store and selection

Ch
Review №18

Good selection, helpful and knowledgeable. Also great deal with buy one get one 50% off

Da
Review №19

Fantastic customer service, helped us pick up some shoes for our son.

Mi
Review №20

Selection was great, prices not much of a discount. Staff was friendly, knowledgeable, and helpful.

An
Review №21

40% off! Great deal!!

An
Review №22

Nice store.

St
Review №23

The staff were so helpful here!!! Especially dealing with my cranky crying toddler. They went above and beyond. Now my go to place for my toddlers shoes since he has super wide feet.

Sa
Review №24

Great one on one assistance to find the right shoe for your needs.

Co
Review №25

I asked for three shoes they didnt have any of them in my size or didnt even have them this place has some serious ordering issues. I suggest they step it up and try to keep retail stores good reputation

E
Review №26

Nice store, friendly staff but every time i go to the store the shoe that im looking for is not available.. i dont understand how the managers and whoever is in charge of ordering merchandise, order the product that people wants.. in this case the 574 in which im a fan of, and only to learn that the store gets only 12 pairs at a time is insulting!! Manager and Corporate, you are doing a bad job!!

Br
Review №27

Danielle was great. Super knowledgeable and willing to help.

Do
Review №28

They always have a great selection and the customer service is great

An
Review №29

Employees were friendly and helpful. Answered any questions I had.

Ro
Review №30

Really great prices and many times have buy one get one free

Ro
Review №31

Dee was fantastic. Very helpful and friendly

Ya
Review №32

Excellent and friendly staff. Overall a great experience!

Ca
Review №33

Great, friendly service!!

mu
Review №34

This store has the most ignorant and disgusting employees I have ever seen in anywhere. I don’t recommend anyone to go this store and buy anything.

Ke
Review №35

Nothing against the store but whoever designed the parking for that outlet as a whole needs a new job. Terrible parking! My opinion go amazon, save money while sitting at my desk.

Di
Review №36

The sales associates are very helpful and knowledgeable.

Mi
Review №37

A lot of choices and not always easy to find the size you need. All the staff were available if needed.

Jo
Review №38

Ok selection mostly older models. Did pick up a pair of 009s for 49.99.

K
Review №39

Good selection and great sale!

Ja
Review №40

Friendly staff but terrible selection. Why do they carry no 574 and 574S.

Th
Review №41

Didnt have my size

Do
Review №42

Great bargains, great staff

To
Review №43

Not knowledgeable and limited stock.

Gi
Review №44

Good pretzels.

Su
Review №45

Fantastic service.

No
Review №46

Good selection.

19
Review №47

Pretty good brand

Ru
Review №48

Excellent and knowledgeable staff

Je
Review №49

Very polite and helpful

An
Review №50

Great prices

ke
Review №51

Nice prices

Jo
Review №52

Helpful staff

Ja
Review №53

Some nice deals

Ge
Review №54

Good options

Yi
Review №55

Discount store

El
Review №56

I love my tennis bought there

Information
100 Photos
56 Comments
4.4 Rating
  • Address:Premium Outlets, 5404 New Fashion Way Suite 330, Charlotte, NC 28278, United States
  • Site:https://newbalance.com/stores
  • Phone:+1 704-588-7302
Categories
  • Sportswear store
  • Clothing store
  • Outlet mall
  • Shoe store
  • Sporting goods store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:12–6PM
  • Sunday:11AM–7PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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