When I walked into Planet Mitsubishi on 12/26/2020, I was driving a 2000 Ford EscortZx. It took me YEARS to pull the trigger on a new car. I had so much anxiety about the process, about picking the right car, the right dealership, at the right price. 10/10, I picked the right car, the right dealership, AND, hands down, the BEST Sales Consultant, Brittanny Hebenthal. Not only am I still IN LOVE with my fully-loaded 2018 Hyundai Santa Fe, I no longer have an ounce of anxiety about the car buying process, thanks to Brittanny and Planet Mitsubishi’s commitment to Customer Service. Brittany not only sold me my most favorite car I’ve ever owned, she got me the most incredible financing, and I was in and out, driving away in my new wheels in less than three hours! If you have any reservations, anxieties or fears about car buying, please call Brittanny today. Tell her Susan sent you! You will not regret it.

I had such a great experience, everyone was nice. I did business with Devon and he was hands down the best, I was able to get the perfect vehicle for me. Thank you guys sooo much

Fantastic dealership!! Fast and honest! I had an accident and was in the market for a new vehicle. Brittanny got me into a truck the same day and went over every detail with me! Also followed up to make sure I was satisfied! I will be coming here for any purchase in the future!!

This is Mrs. Vicki and Me. I just purchased this car. Go by there if you are interested in a vehicle and ask for Vicki. She is the best sales person at Planet Mitsubishi on NTryon St.💯

Barry is the bomb! Barry helped me out of a bad situation. He was confident in his abilities and knowledgeable about the vehicles on the lot. He assured me that he could find me a car within my price range and DELIVERED! He also made suggestions on how I could fix inconsistent things on my credit report. When I am ready for a new car I will go back to Planet Mitsubishi and find BARRY.

I recently purchase a vehicle from Planet Mitsubishi and worked with Brittany. I had an amazing experience. I had been to 6 other dealerships and had been turned down, or turned away as soon as they saw my credit. Brittany treated me as if my credit was perfect. She never once said no… she was persistent that she was going to everything she could to help me get into a better situation. She made me feel like a valued customer. I’m now in a new car, and on my way to better credit. I will forever be grateful

Extremely courteous and enjoyable to work with. Barry spent time letting us drive and experience the car we plan to purchase. He made us feel comfortable and like a friend and not just someone looking for a car. We’re looking forward to doing business with Barry and Planet Mitsubishi!

Mitsubishi Connect tech support was just as awesome. We had issues getting my email to connect to the system. They worked and keep in contact with us until the issue was resolved. We bought our car from a traveling sales man but the team at the store didn’t let us feel left out. They continued to give great costumer service to us even though it wasn’t their sale. Brittany was a great help on all my needs after sale.

Staff is awesome! Thank you Miss Kameshia and Mr. Jeff! We’re loving the new vehicle!

I have already recommended friends to Planet Mitsubishi since the purchase. This was the most pleasant car buying experience since I purchased my first car 50 years ago. Everyone from salesman to finance manager were pleasant, efficient and courteous! Will look forward to next purchase!

Thought it wasnt going to happen but Christophers professionalism & humor said otherwise. He actually walked me through the whole way slowly with great understanding of the process. I will recommend definitely anyone I know in the market for a vehicle to come see Christopher at Planet Mitsubishi for an awesome car experience! 🙂🙂

Best place in the Carolina to purchase a vehicle from I have purchases 6 vehicle from this place since 2006

Great service, thank you Nikki, chanz, and jamin for a great experience

Most everything went really well during my recent car purchase. Brittany our sales associate was very knowledgeable and honest with us. The sales manager was very friendly as well. My only complaint is how long the entire process took. Especially since we gave a lot of our information over the phone prior to arriving and had our own financing. Overall it was a really good experience but again time spent dealing with paperwork seemed excessive.

Everyone was friendly helpful understanding about my previous car had solution to satisfy my need until the problem is solved. I love my new 2022 eclipse cross. Thank you.

The dealership and their staff have always been exceptional.. It is an energetic environment and the employees go above and beyond to make everyone feel like family..

Had help from Brittany H. when I was shopping around for a new car. It was my first time doing it on my own so I was definitely overwhelmed, but Brittany’s knowledge and the overall experience I had with her took a lot of the stress and pressure off the whole experience. A lot of car salesman like to hound and pressure you into something, but I never really felt that with her. She’s a good one.

Im very satisfied with the service department great guys and Brittany sales person she is very helpful, Informative most of all caring.

Barry is a great salesman! Everyone there works hard to set you up with what you and your family needs. The quality and options they have there are second to none.

Some of the best customer service I have ever received. Very detail-oriented and informative, locating what was wrong with my car even after going to 5 other auto shops and another Mitsubishi dealership. They made sure I left knowing what to do with my car. Awesome service!

Got my Mitsubishi Outlander from here! Great team! Super friendly and made the experience incredibly easy. Specially Barry and Robert! Would come again and recommend it to anyone

Be sure to ask for Brittanny!! She is very friendly, knowledgeable and will definitely go the extra mile to ensure you get what you want. She will even come in on her day off to ensure your deal goes through and to get you into your new vehicle!!

Chanz did a great job explaining all the features of the vehicle and was very honest throughout the process. Would definitely recommend people to him.

The place is great. The salesman I met, Toy, he is a great guy. He is really helpful and friendly, and accommodating to our requests. He helped us to find a great car that runs well, looks great, and fit into our budget. The process of choosing the perfect car is smooth, and other salesman are also very friendly to us. The car have some minor things to fix, but they fix it for us for free.The purchase process runs smoothly, though they are a bit late when dealing with the title, but you can do it yourself.The place is nice, plenty of seating space if you need to wait. Toilets are very clean, plenty of parking space available.Great place!

Came in today to look at Suvs and came out with a beautiful 2022 Mitsubishi Suv. Brittany helped me and was amazing! The staff there in general is super friendly and helpful!

Mknee was extremely helpful. This is my first vehicle I’m responsible for maintenance. He explain what to expect. He also gave me an idea of the service types my car may need for the next visit. Overall, his customer service was impeccable. . I would absolutely recommend/ refer a family member or friend to him. He greeted ever customer with a smile. He was willing to assist every customer that entered the service area.

This is one of the best dealerships in town. The sales agent, Chanz Allison, was amazing. He was real, thorough, and you can tell he loves his job. I will recommend everyone I know to this dealership. I was able to get the car that I want and I am so happy that I went to this dealership. Thank you to Chanz, and everyone else at Planet Mitsubishi who made this possible.

If I was able to give -0 these people would deserve it. Brittany sold us a Honda Crosstour that was in a mild accident with one airbag deployed. She claims she told us about all three, than said well I told you about two of them lies Brittany! it was only one. Courtesy of the bank, they asked us if we had read the accident report? We told them we had not but Brittany had told us about the one. They told us to get a report. Come to find out the car has been in 4 ACCIDENTS. Needless to say we took the car back. Jeff, the finance guy said the were keeping $300 because they had to clean the car. I had to call the police to get them to release my funds. These people are horrible.

Anthony is the best!! He was super helpful, extremely professional, and very friendly. He made my car buying experience incredibly awesome. I love my car!!

I love this dealership. From service to sales, the staff is friendly, professional, and down to earth.

Brittanny is incredible! She is very knowledgeable and has helped me understand everything I had not previously understood when it came to buying a car. Would definitely recommend anyone I know who is looking for a car to go find Brittanny at Planet Mitsubishi for a successful car buying experience.

You all are awesome and prayers were answered! Dont change nothing on how you do business!

We have had a great experience with Brittany she always took care of us and made sure we left in what we wanted. My husband and I always leave satisfied with our purchases.

If you want top notch customer service when buying your next new or used car, make sure you ask for Brittany Hebenthal at Planet Mitsubishi! Her extensive knowledge, and unmatched passion for providing you with the best product available is second to none.

This was my first time at a big dealership and I came in with low hopes. Barry Gadsen greeted me as I walked in and done everything he could to help me get into my new 2021 Mitsubishi Outlander Sport. He was very patient and informative and did not give up until I was ready to ride off in my new car. I highly recommend going through Barry for your new car needs.

I truly appreciate Chanz’s patience and diligence in helping me find what I want. Furthermore, I appreciate the staff’s understanding and support of my own personal financial situation/limits and working with me to achieve the best deal that works for us all… definitely was a unique experience and felt like I was working with family rather than salespersons.

They will say anything to get you in there. Tried to charge me $3000 more than the online Internet MSRP. I only took the appointment because they said they were not raising the prices above MSRP. They tried to negotiate a higher price - crazy and waste of my time. I know this is a pandemic and the other people are doing that and getting away with it, but I have a choice whether I want to make a stupid decision about buying a car that’s above MSRP. They should not have advertised online a different price and then told me there was an addendum that should have been put on that car that wasn’t added to the online price. Don’t speak to Jonathan- He had no idea what he was talking about, gave me wrong information. I don’t know if he was in training but he certainly didn’t have anybody with him to help him along.

The whole team was awesome. Chanz Allison, my sales consultant, was phenomenal. Very informative, stuck by the through the whole process explaining each and every step.

Purchased two cars over several months from Brittanny. She was professional, helpful and gave excellent advice. Highly recommend!!!

Enjoyed working with my new favorite credit guru Chris

Cameron was very helpful in guiding me through the new vehicle purchasing process. If there was something he was unsure of or unaware of, he was upfront and honest about it and did not try to get around anything. I appreciate that level of honesty when dealing with purchasing vehicles, given that in the past at other dealers, it has not always been the case.

These guys are scammers. Sent me a poster claiming that I won 600 dollars and 3 night vacation. When I went to the delearship, they gave me knockoff iphone Bluetooth headset. The vacation is to promote some kind of time share. If they send you a mail stating that you won a scratch off and 500 dollars including vacation, ignore it and throw in the garbage. I know nothing about their cars and service but I wouldnt trust them.

My first experience here was amazing! I had circumstances that I was sure would make it difficult to get me in a car that I could afford but Robert and Brittany worked very diligently to help me find something that I was extremely happy with, and took the time to explain everything from beginning to end in detail. I have purchased multiple cars before and never had a experience as good as that one. However when I returned a year later and traded in the car in the picture for a 2021 model, I have had nothing but issues from them. I was only given one key to a brand new vehicle and promised a second one. I purchased the vehicle in April 2021 and as of now (September 15, 2021) I still do no have a second key! I have been bounced around and told multiple things by the manager Jamin who has yet to resolve my issue. First he told me it was mailed to me, then it was that I would get it at my first oil change; but of course when I arrived I was told by the service department that they don’t make keys on sight. Jamin then sent me on a wild goose chase to a place that makes keys to order it and pick it up, but the place called me back the next day to say they haven’t received payment and would not be making the key. Called the manager back for a resolution and still have yet to hear anything back over a month later. 5 months after purchasing a brand new vehicle from them and I still don’t have what was promised to me. This is completely unacceptable in my book and I honestly regret purchasing another vehicle from them even though I love the car itself. I will not be returning to purchase again after this one

Went here to get a new car for the wife expecting the stereotypical dealership experience where you feel like youre being held semi-hostage and have to fight tooth and nail to get the numbers you want and spend the whole day there negotiating. Got there at 1:30 and left with the car by 4-5 I believe, which is a pretty quick turn around for a dealership in my experience. Worked with Barry for sales and Caleb for financing and both were very good to work with. Barry handled the sales process very well, and is apparently new to car sales which surprised me. Caleb listened to the exact numbers we said we needed to make a deal happen and got them for us, and even beat some of the numbers we were wanting. Overall, probably the best dealership experience Ive had so far.

I went in to buy a car (obviously haha) and Brittanny H was amazing. She made the stressful process of buying a car a breeze. I walked out feeling like I learned something and was not just another number :) Thank you!

Friendly staff. Always a joy to see and work with you all for all my service needs. Shout-out to Allen. He goes above and beyond to provide excellent customer service. Staff, overall, is warm and inviting making each visit an unique experience. Way to go team! Best, Ricky!

I want to say that Brittany was amazing and she kept me informed about everything and she also made sure the process was smooth and easy and was very knowledgeable about the vehicle. Definitely would work with her again.

The lady who assisted us was very knowledgeable, nice, polite, helpful and totally took care of our concerns! Her name is Nikki and she is an asset to her company!

My last 5 cars were Honda’s and I was torn between a Honda Pilot or the Mitsubishi Outlander. I chose the Outlander because of the professionalism of my sales representative. She and the Dealership made the difference and so far I love my car. Great experience. I will recommend Planet Mitsubishi all day long. Give them a shot, nice store, friendly employees.

Planet mitsubishi is awesome, their customer service is unmatched! I bought a car from there back in March, worked with Chanz and he gave me the best deal and was super honest. Loved it so much (:

I needed a new car due to a recent accident. I saw a car online that I wanted & I was in contact with Chanz, who helped me with the rest of the process. Chanz & his coworkers were amazing & made what can usually feel like an tedious & overwhelming experience short & effortless.-Jenise

I had an amazing experience at planet Mitsubishi thanks to miss Brittanny. I had come into the dealer ship looking for a new SUV but wasn’t sure what to get. Brittanny, showed me all the options they had and helped me to get into a nice new outlander sport! Not only did Brittanny help me find a car that fit all my wants and needs, she also made the car buying experience a breeze while maintaining a great, positive, and happy attitude throughout the entire process. It’s nice to know that I now have a reliable sales person to call on in the future when I have friends or family who need to be put into a new vehicle. Thanks again Brittanny and Planet Mitsubishi for a great experience!

Service desks members were very rude when I called in to ask for assistance with vehicle one guy said he should have hung up on me and overall was not a help I still dont know if my car is fixed and what they did to it would not recommend to anyone I love.

Great service, my salesperson Barry really helped us get the deal done. Finally a place that does what they advertise.

I received a flyer saying my grandfather won $500 and we went there and they gave us a small speaker. I kept saying flyer says $500 but the lady was so stubborn she kept saying I got a Bluetooth speaker…So call them before going there and make sure you won something worth your gas money

Will NEVER purchase another Mitsubishi vehicle. Their cars are becoming less durable and have sooooo many recalls (I have had at least 4 since I purchased). I have a 2016 Outlander, purchased brand new. Started having issue with my air blowing cold air. Took it here to Planet Mitsubishi to have them take and look and was told that I have a leak in my A/C condenser where it is welded to another part - not a bad part but a leak where two parts are welded together. The Service Manager told me it would be $1,000 to fix - replace the parts that they didn’t weld together good enough when making my car (less durable). I reached out to Mitsubishi and this dealership (by email, in writing) to discuss them fixing the issue due to it being a manufacturer defect - well, that was a month ago and haven’t heard from either (poor customer service). Will def purchase American made vehicles going forward!!!!I see the response! How about you get my contact info off the previous emails I have submitted regarding this matter and give me a call. I look forward to hearing from you!!

I went to Planet Mitsubishi of Hickory on February 3. I met with Jay Newman and he took great care of me. He got me the best deal for my money. Thank you Jay. I love my 2018 dodge caravan.

Jared made our visit very great. Would definitely recommend anyone buying from Planet Mitsubishi to deal with Jared

This is my 3rd car from Christopher & each visit is as pleasant as the 1st. Christopher keep doing what youre doing being the professional that your are 🙂 Btw this new Outlander is the bomb lol

3rd new car in 6 years. Would recommend Planet Mitsubishi, Robert, Jeff, Nikki & Spencer to everyone!

Brittanny is top notch! Thank you for everything

BEWARE. WORST. CARS NOT IN THE LOT. TERRIBLE. STAY AWAY. ARE YOU REALLY THAT DESPERATE TO GO TO THIS PLACE?. Worst. I was called by Jeremy to confirm my appointment. He promised the two cars I wanted to see would be pulled up and ready to go. He wanted to make sure his team was ready when I arrived. No one was there or ready except with excuses. Lies. This place is not worth any more time. Bye Felicia!

Alan has always been really helpful, whenever I come to service my Car. The waiting area is always clean and the Service Advisors always explain what car issues I have before they do anything.

Thanks for everything Brittany was a great help

I received a flyer that says I won $500 after scratch and match the code. Today monday I called to receive more information and they told me to go there and receive the prize ($500) once there they filled out a paper with my information and just told me I won a cheap speaker. So if you need a cheap speaker and have time go there otherwise is fake ad regarding the big prizes.

Technicians should be retrained. There is no reason an oil change should take 2 hours.

Love how I give a review and it gets removed so other people doesnt make the same mistake we did by buying from your company. Thats ok cause there is alot of other places to put my bad experience so people can see.

I love Allan. He’s so quick and easy to get my work done.

Chris N. was amazing! He got me exactly what I needed. They worked with me until I left with a car.

I must say, my experience at Mitsubishi was definitely worth the 5 star rating. I would put more if I could, and that is in all honesty. They really did everything they could do to try to get me in vehicle! The Saleswoman that helped me out, Brittany, was a pleasure to work with as well. She did not make me feel like just another customer and made me feel very welcomed. I couldnt have been happier with the experience and would suggest this dealership to anyone and everyone looking to buy a vehicle...If you go, make sure you ask for Brittany! Everyone was very welcoming but she helped me out and I can assure you she would do everything she can to do the same for you!

The whole team was great. Planet Rocks

My experience was outstanding. They go above and beyond with customer service!

I went in with a set mind i was going to be denied as i didn’t have much to put down or a co-signer. Lemme tell you Lily did her thing & got me into my new 2020 mirage ! These guys are awesome 👏

Yes, I noticed that some questions on this survey referred to drop off service. I did not use drop off service. I waited for my car. The employees and staff at this location are absolutely awesome. They kept me informed on the progress of the the work being done on my car..

My car wouldnt start this morning- very inconvenient. I called for a jump start and went to Planet Mitsubishi for them to check my car out. They were able to see me right then. Come to find out, my battery was bad. Lucky for me it was still under warranty. Whenever I have an issue with my Mitsubishi Lancer, I know Planet Mitsubishi will have me back on the road. The guys in the service department are very professional and take the time to explain what is wrong with my vehicle, which is very important to me.

Got me a car when no one else would.

Walked in with an idea...walked out with everything I wanted and under budget. Brittany did everything I needed and more!

Barry was a great salesman and went above and beyond with my purchase

Outstanding service, was able to get me in before my appointment time. Explained to me my mileage time line and what was needed going forward. Thanks guys...

Barry Gadsen was great and he was patient. Great experience and I send customers directly to him for award winning service.

You guys are awesome! Great work! 😊

Just got a new Outlander Sport. Super happy. Brittany helped me through the whole process. She was like a friend who understands cars helping me. Took the time to understand my driving habits, needs etc and helped me make the right choice for me. Reccomend for sure and ask for Brittany.

Horrible! I walked in one day to look at a couple used cars. They wanted me to test drive something new, so they pulled up a 2020 Eclipse. Then after the test drive, we sit down and talk, next thing you know Im approved for 0$ down 497$ a month. I drive off the lot, and I think I have a new car. Wasnt the car I wanted, but hey, its brand new.3 weeks later Im being harassed for $2,000 down b/c they never got me financed with those terms in the first place. I said I wasnt going to pay $2,000 down after signing a deal for 0$. They then came and picked up their vehicle very early this AM, in a cowardly manner, and left me with a set of keys.Horrible way to conduct business. Get your Sh__ together Planet Mitsubishi.

Joey took very good care of me. Getting approved for a car loan can be challenging at times, especially if your still building credit & or you don’t have good credit history established. Joey did an excellent job in helping me get approved for a car. He provided me with several options that would fit my credit circumstance the best. Come down to planet Mitsubishi they will work with you and help you find your best option.

Cedrick Crawford is the man! He was not pushy, showed me all my options, and was overall just very helpful. He knew about my nightmare experience with Carvana, and helped me get into my very first new car. Cedrick was very relatable, having grown up on a military base and with me being a veteran. The paperwork process was very fast and smooth. Honestly was really just an overall good experience. Definitely didn’t feel like I was rushed into my purchase. Would definitely recommend and and would buy again for sure.

Allan and Helmi treat you like family. Great service from exceptional people.

When people ask for a service maybe you should tell them that it isn’t available before not after

Great customer service and communication

Had my car towed here on 04/7/2017 due to a no-crank condition that has been frustratingly intermittent and was unable to be diagnosed by a local shop, hoping a dealership for my make of car would be able to assist. Nicky let me know they would be busy and it might not get looked at until the following day but this was fine. Fast forward to Monday and I still havent received even a courtesy call to let me know it may take a while. I call around 9:00AM and am told a diagnosis should be found soon as the car is currently being tested and they would leave me a message. I received no message, called back after class around 5 and was put on multiple 10+ minute holds to be told the issue had appeared to be resolved and I could come pick it up.Quite dissatisfied I went to pick up my car and the only person who seemed to show me any respect as a customer was Nicky who said the problem had appeared to have gone away after replacing some old, loose battery terminals and that due to the very cheap price of the parts she would gladly front the cost to get me back on the road which made me feel a lot better. I found it strange they provided me with no paperwork detailing any work done or any diagnostics as most shops do but I was just happy to be mobile again.So today, 04/14/2017 as Im getting in my car to leave work it fails to start. Confused I open the hood to find that not only had the issue not been resolved but the battery terminals, shown in the picture below, had not even been replaced! I played with the terminals until I could get it to crank and made it home just in time for the battery connection to fail again.This was completely unexpected and very unprofessional. I expected to pay a premium for quality service and was prepared for that but I did not think I would be mistreated and that someone would lie to my face and watch me drive away, issue still unresolved, to leave me stranded on the road and/or unable to get to work and class.As it stands I would not recommend attempting to receive service here, especially if you have an older model car, like my 2003 Mitsubishi Eclipse, as I feel my time and my vehicle were not respected.

They make promises they cant keep just to get you into the door.keep away!🛑👹

I enquired about a car from Planet Mitsubishi. Steve the car guy was assigned to help me; he was very polite and had me in and out in a timely manner. Excellent service and a very helpful young man. If you need a car, make sure to make a request for Steve the car guy.

Awesome customer service, awesome people, awesome deals for amazing cars! Highly recommended!

Ive told my friends to avoid your location.

Overall the purchase experience was fine. The customer service after the purchase however, is horrible. I purchase a used vehicle from this dealership on the 19th of February, and traded in a vehicle at the same time. Whoever is responsible for payoffs for trade-ins failed to include my account number on the payoff check, so the financing bank was unable to apply the pay off to my account. I found this out through the original financing bank of the trade in by the way after I was receiving calls from their collections department. I have been calling Planet Mitsubishi about this issue for the past two and a half weeks, however all I get are answering machines or people claiming they are taking my information and they will get back in touch with me. I’ve spoken with a salesman, the financing manager, and someone in the accounting department, left several voicemails and yet I can’t get anyone to help me or to call me back to resolve the issue. All they have to do is send the financing bank a copy of the payoff check with my account number and an address to send the title to. I’m now collecting late fees from the financing bank since my payment was due on March 12th. It’s now the 30th. Hoping this will get someone’s attention at dealership, if not, I guess I’ll have to go to the dealership and wait there until someone shows some interest in actually helping me.

Warren was AWESOME!!! Needed something ASAP for my small business, and he did everything possible to get me in something I needed. Awesome personality... Ask for him if you stop by.

They really get no stars but it wont let me post the review until I click a star)They acted as if they willing to take my 2014 Hyundai sonata for a trade in the guy said that he was doing the paperwork but it would take too long because of the time of the day to come back in the morning and everything will be ready but when I got there it was a different story they didnt want to take my car mind you nothing was wrong with it 70k miles and then told me I would have to put $2,000 down on the vehicle that I looked at that we did the paperwork on I wouldnt recommend anyone go here

Chanz Allison is a great salesman. Great people all around

I had a great experience at Planet Mitsubishi. My sales rep Christopher Nicholson was wonderful!! He was helpful & friendly and made it a pleasing experience. Chris got me everything I wanted in my new vehicle and I drove off the lot in a brand new 2018 Mitsubishi Outlander LE. Thank you Chris!!!!!

Top notch service experience at this dealership. I highly recommend.

My salesman Steve was very professional and extremely helpful. I would recommend him and your dealership. I was extremely nervous walking into buying a car bc of our credit situation but Steve and the manager made every step of the way easy and we had a great experience.