It’s been since late July that my boyfriend has been without his car. It is now the end of October. Every couple weeks he’ll receive a phone call from these guys saying, “it’ll be ready this weekend.” It’s still not ready. It’s now just a bunch of empty promises. This has been a horrible experience, and I would strongly advise you to take your car somewhere else. It has been 3 months my boyfriend has been without a car! 3 months!! Don’t go to Sean. Go elsewhere!

Had my oil changed 03/08/2021 by this service center? Apparently they forgot to put the oil in when doing so! Engine oil light came on at 5400 miles which I knew it was due for oil change. How ever I went to another service center close to work and they said it was black and hardly anything in it. This should not have happened Im Never going back here again I even of for upgrade oil and service!

They did alignment for my bmw E36. First they said it will be done fast. Then I waited 2 days for my car. When I got it, everything was fine. One week later my alignment is way off. Pepp boys will take better care of your car

Thank you Sean and team. I needed new tires and the pricing was great. The installation was difficult as my car had some unforgiving lug nuts. I was updated regularly on the progress and am very happy with the outcome. Great experience.

I drove to NTB an hour before they closed in need of a tire patch was told that all they would do was put air in it and he would not fix it. I begged him to just check it out for me and I was turned away. I told him I would go elsewhere and he proceeded to tell me he knows every shop and no one else around the area would help me at that time of day. I drove two minutes away from them and was serviced immediately and only had to wait for 20 minutes. The staff here are rude I will never return.

Place is very unprofessional and Sean at the front desk was rude. I also had an appointment I had to wait a week to get into there for them to fix my car. Once I get there he tells me that I didnt tell him that it was the wheel barring that I needed fixed and he said I was wrong I didnt say that, then corrected himself later. After that it takes them 7 hours to finish my car, They told me everything looks great and it was looking good nothing else wrong with the car. They only put Brake pads and aparently they put New front rotors on the car as well. But when I took my car back out it was still running very bad and humming very loud. So they never fixed anything of what I told him the problem was. He avoided even looking at it. So he tells me to come back after I complained and then once I get back they check it again and then he tells me, Oh yeah we didnt do that after he just told me he looked at everything. I told him to get a whole checkup on the car and he said he didnt even check the tires. Moral of the story is they didnt do anything helpful to the car and also charged me $400 for what?! And then after I told him ok since you didnt fix it when I came in yesterday can you possibly get me in tomorrow? Then he tells me Nah man cant were all booked until next Friday BUT I LITERALLY JUST TOLD HIM THE PROBLEM YESTERDAY WHEN I WAS HERE FOR 8 HOURS AND YOU DIDNT EVEN CHECK IT. Place sucks you need new front staff never coming back to this place again. Would not reccommed unless you want unprofessional people on your car giving you false information about your car. That guy needs fired. He shouldnt be working there.

I was hoping NTB was going to be my go to place for tires and oil changes for my Audi. I admit Im cheap so I decided to use them instead of the Audi dealership to save a few buck as Audi charges $150 for an oil change.I left the Audi at NTB and after two hours I received a phone call saying they couldnt figure out how to drain the oil. I assumed since I made the reservation they could have planned for the change or could have declined the oil change instead of taking up my time.After I received the call I jumped on Youtube and found many videos of how to change the oil in an Audi.The icing on the cake was when I went to pick up my car, I found a large greasy footprint on my carpet floormat.Like I first said I had high hopes for a go to oil change and tire dealer.

Plug a tire. Fast and easy. Plus discount for veterans.

These guys were excellent and a pleasure to work with and I will be doing all my business with these folks!

Very satisfied with the service and communication. Will definitely be coming for all my tire needs; highly recommend!!

EDIT: I GOT HOME AND WAS MISSING SCREWS IN MY WHEEL HUB CAP. I called back and they said there was nothing they could do since I already paid.I guarantee the wheel cap will fall off over the weekend, so Ill most likely need $50 to get that replaced as well.This place is the BIGGEST RIP-OFF Ive ever been to.I came at exactly 1:30 (when my appointment was scheduled). Waited 10 minutes for someone to come at the desk, who then started my appointment on paper at 1:39 implying that I was the one who was Late.This affected my wait time (or so I presume). They told me a 1-hour wait time 1.5-hrs maximum.I came back 2 Whole hours later, after receiving no form of update.They still needed another 45 minutes.A simple oil change and tire rotation on a Jeep Wrangler took over 2.5 hrs. Its 4pm and Im still waiting on my servicing scheduled at 1:30pmI came here bc of a $20-off coupon. Honestly it shouldnt have even been a coupon. This service is sub-par to anything Ive paid before.I wasnt even given a discount for the extra-long wait time, despite the fact that it caused me to miss work and be well over an hour late.Unless I get some type of discount sent to me, Ill never come here again. I lost 2 hrs of work ($60 for me). No compensation OR discount. How Effing unprofessional can a garage get.Was willing to try NTB because if the coupon, but saving $10 on an oil change (for a 1-time coupon) doesnt equate value to the fact that Im missing 2 hrs of work and losing $60.I should have been given at least least a 25% discount for the wait. I didnt even get a sorry or any form of apology.If I can get $50 for my wheel cap and at least 50% off my fast servicing, maybe Ill change this review. But so far, the customer service has been absolutely ZERO/NONEXISTANT

Even though they are severely shot staffed, my vehicle was finished exactly when he said it would be. Thanks Sean Hinkle!!

Service was the bestManagement and staff was a pleasure to work with. Would recommend them to anyone

So today I was at NTB of West Ashley. I also stopped by last week to gather some information. Both visits were the same. Lexi and Bryan were especially kind and patient. Today I met the manager, “Smitty”. Now I know why his employees show so much care. It comes from his leadership. Every attempt was made to give me knowledge to help me make an informed decision. So the decision was made to get the tires, and Jake, the mechanic, seem to take extra special care of the job and my car. While waiting, I listened to yet another employee, Rob, answer phone calls, answer questions from walk-ins, and doing it all with kindness. I would highly recommend this location.

Ive been on hold for 15 minutes no urgency to speak to the client on the phone. I was looking to buy four tires today but will be taking my bussines else where worst experience I have personally had with tire shops THEY HAVE NO PHONE SKILLS OR CUSTOMER SERVICE SKILLS I decided to give them a second chance but the experience is the same.

I went there to get a tire fixed, because of a nail in my tire. They said that they couldnt fix the tire. They explained why, and were honest about it. Thats all I could ask for, because these days nobody is honest.

Went into NTB feeling a bit nervous because i have been taken advantage of in the past with mechanic shops. But this was a totally different experience. they were up front and honest with me, even took me out into the garage and showed me what was going on with my tires. I have never had any other garage do that for me. Thank you so much for your honesty

Had a 10:00 a.m. appointment that is now noon and there are still no tires on my car. Supposed to be getting for new tires.

I would not recommend this place to anyone my mother brought her SUV in for a simple tire repair and waited for approximately 3 hours when the service writer came back to discuss the issues with my Mother they explained that they couldn’t repair her tire but tried to upsale her on rotors struts and brakes this is a tactic service departments use to get more money out of the customer so they can have a bigger commission pay check at the end of the week beware of these people an how they practice business my mothers car has been serviced at the dealer since new so if Baker GMC Doesn’t see a problem with the vehicles suspension why would NTB see any different

Everyone was super helpful and very kind!! They did a great job fixing everything and were very knowledgeable about what needed to be done!

NTB on Savannah Highway is exceptional! This was the most hassle free experience I ever had no bull! We blew a tire on the interstate on our way back to Charleston and after I put on the spare I called probably 6 different tire stores. Some were closed - Saturday- some were busy and I was on hold for 20 minutes only for them to tell me they were too busy. NTB was fast, friendly and very reasonably priced. A girl named Lexi answered my call initially and told me to stop by and she even was able to get us taken care of today with a packed schedule. She was very friendly and helpful! If you need tires or batteries take yours business there! I know they have some back reviews but they changed management and everything is running smoothly. If your the owner and you are seeing this - you got a great employee and a great operation! I also own a business with fleet vehicles and my office is on DuPont rd so I will be bringing you my business for that! Thanks NTB

GREAT service, especially on a Saturday. Had to get an oil change and they found some things that were a safety concern that needed to be fixed. They were able to fix it the same day with no issues. Thank you to Smitty and the rest of the guys at this location for looking out for me.

**Update**Two days later I came back (on a saturday which I expected it to be busy), and I was quickly helped. Lexi was of course smiley today and the customer service manager Mike was kind enough to explain everything to me, including future worries about my used car. James also was helpful in detailing exactly what to expect and how to go about my issues. Im really really glad to see that it was only a one up last time.So I spent 6 hours here today. I had an 11 oclock appointment, and I was there right before 11. I hate to make a bad review, but this is just how it is I guess.I know theyre busy and a lot of people came in, but I came in for an alignment and was told Id have to wait a little while, and then it would take 45 minutes. The associates were nice and I understand that there were only two mechanics, but there were a LOT of people that left before I was addressed and none had appointments. I didnt even see the woman that came in for an appointment at the same time as me, she was gone that quickly. Unfortunately they had a man in there that was causing a hard time and he was allowed to jump in front of me for the same service that I was there for. It was just called a special alignment because he had a very expensive car. Im not sure why they took care of him first, I assume to appease him, but they also lost money in that they gave him a 50% discount.*My price was about $650 and they were nice enough to bring it down a bit ($500) with a credit card sign up and Alexis was more than kind enough to give me a discount for my original alignment*Let me add, I did wind up getting two other things done, but I dont see why it wasnt back to back (mind you, I know nothing about cars or how these shops should function, Im normally perfectly fine with waiting but this was much longer than I had planned and on my one day off). I had to get a strut changed as well as a tire. They told me it would be an hour and a half. They started the process at around 2 if Im not mistaken, 3 hours after me being there. I waited quite a bit before asking how long it would be. When the absolutely wonderful desk associate Alexis told me it would be another 45 minutes for the alignment (from 4:15 to 5) there was nothing I could do but wait. I did spend all six hours in the shop as I didnt have a ride or anyone in the area that could pick me up. I would have taken an uber had I known that it would be such a long wait.Again, Im sorry that I have to write this review, and I understand they were unimaginably busy (which Alexis handled the front like a literal champion), but thats kind of ridiculous when Ive scheduled an appointment especially when Im not even expecting in and out. Easily a few hours, plus with the extra work included, but not six hours. Thank you.

Great experience. Smitty was very polite and knowledgeable and took the time to teach me about tires and when to look for when i should replace them. I had a small bulged in the side of one of my tires from hitting a curb and i wasnt sure if it was safe to drive on. They replaced my tire quickly and they were so nice.

Went here for a Lyft inspection, the young lady told me that they would give me a free oil change as long as I filled out a credit application. I asked her how to do it, she told me that I could go online and fill it out. Went online filled out the application and called to schedule my appointment to be told that they cant do the oil change because I did it online. Would never recommend their services to no one, for one because they dont honor their word. I worked in a business setting for years and if my employee gave out the wrong information, I would definitely take care of it. Like I said I would never recommend them to anyone.

Love this place, they work late and no complaints A+

Friendly staff and great service.

Great place and great people. Very nice and friendly. Quick service in and out. Smitty and Brian are on top of things. This is my place to go to from now on

People were very nice and trustworthy. Ive been coming to this location for quite a while and have seen dramatic improvements lately. The girl at the front counter was very nice and sweet.

Sean is the man, slammed, understaffed and still provides greats service

Plan to spend all day here. Even for the simplest tasks. Appointments are useless, they still allow walk ins at the same time your appointment is and it pushes you back. Had an appointment at 2, it is now 3:30 and my truck still has not been touched.I know NTB, I’ll visit your website to fill out the form. No need for a robot to reply back.

They didnt have my tire in stock but found a comparable tire. They had my car ready sooner than promised. Lexi was most helpful and friendly.

For sure, best tire shop around in Charleston!!! Smitty and his crew are great. Thank you for the quickness

Great bunch of guys and great service. In and out quickly

Do not bring your car here. Had a 5pm appointment for a routine oil change and tire alignment. Long story short, ended up being 22 hours and 3 trips to their store. They also left the keys in my car and killed the battery. They then tried to add money onto the bill for labor fees that didnt exist. When i asked Rob about the additional money he claimed he hit the wrong button and removed the fees. DO NOT COME HERE.

NTB on Savannah Highway is managed by James Smith. He is a great manager looking to take care of his customers and his employees. Every service provider should take note of how he conducts business.

Terrible, Terrible, Terrible, All I needed was an Alignment and they couldnt do that ... they had my car on a rack three times and they suck seriously ..... They suck

Smitty is the best! Always had issues when i would go into this shop to get work done to my vehicle, but not anymore. Smitty was very polite and professional. The staff seems a lot better and they were quick and efficient.

Got an uber and lyft inspection here. In and out and they had the best prices!

Love this place. Smitty and his guys, and gal, are the best. Honest and dependable. Always able to trust them to do the right thing. Thanks guys!

James Smitty Smith was very polite and pleasant. Not only did he price match my Costco quote but he BEAT it!! Excellent costumer service. Wifi, coffee and cozy clean waiting room. I would definitely recommend!!

Love it here! The people are very nice and trustworthy

Great customer service and very helpful employees. Smitty went above and beyond to help fix my tire, and he took the time to explain my vehicle issues to me. I will definitely be coming back when tire or service is needed on my vehicle.

NTB-National Tire & Battery on Savannah Highway in West Ashley is a well managed NTB location that is efficient and takes good care of your vehicle when you need them. The staff here is very friendly and knowledgeable at their job. I have had a positive experience every time I have been here.

Great customer service. Dropped off my vehicle the other morning to get tires put on and mentioned that i will pick it up later in the day. Smitty asked me if i had someone to come and get me and i told him i was going to walk home. Its only about a half mile to the house. Smitty asked if i needed a ride and said that someone could drive me. I politely declined, but it was nice of him to offer.

Need a battery, quick in and out. Will come again.

After a blowout on the Hwy, Lexie got me 4 new tires mounted and aligned in the same day. It’s frustrating enough to need car repair, to get it completed in the same day was a lifesaver. Thanks! #Smitty

The people here are top notch. Professional and polite

These guys are AWESOME! Didnt have an appointment and they still managed to get my car in for 4 tires and an oil change and i was out in an hour and a half. Shout out to Smitty and Brian!

What a great bunch of guys here. They are up front and honest with everything that you need for your car. Dropped my car off in the morning and it was ready for me to pick up in just a couple of hours.

What a GREAT bunch of people that work here. I needed tires on my car badly. Even with everything that is going on in todays world, these guys got me in, gave me a great deal, and didnt bulls**t me. And i was in and out within an hour. Thank you Smitty and guys for being here in this time of need.

After not being totally satisfied with alignment performed on a previous visit I returned and found new management there that agreed an issue may have been missed on first visit and thus warrantied the previous work despite being outside of time window given and my truck drives perfect now. New manager smitty did a great job and mechanic was super professional describing what he did different from previous mechanic to be sure i was 100 percent happy. They have earned all my business’s future work.

Customer service was above par and these folks know how to make you feel comfortable when it comes to repairs for your vehicle

I have never been to NTB before. I got a coupon while shopping for a 19.88 oil change, so i figured i would try them. I am glad that i did. I took my car in, and they did a FREE safety inspection. They found that one of my tires was in very bad shape, and i am lucky it didnt blow out on me on the highway. The manager, Smitty, was nice and very polite. He even took me out to my car to show me my bad tire. I have never had any other store do that. That shows me that i am not going to be ripped off just because i am a female. They have earned my business in the future, Thank you for being honest.

Popped a tire first thing in the morning, was able to get it to ntb, James took care of me and had me back on the road within the hour. Great and professional service. My other tires will need to be replaced in a few months and I will definitely be giving this place my business! Highly recommend!!!

They have great customer service here! My tire blew on the way to work and they had me in and out in less than ten minutes! I couldn’t have been more thankful for the speed of service and they were so friendly! 10 out of 10 for me!

Customer service is uber good here. got me in and and out within 30 minutes

Appointment timE (after my intialTire installation): 1:30PM.......3:45: NTB: “Everything is perfect”.Current Time and 2nd time returning to NTB (4:30 PM of a 1:30PM appt): NTB messed up MY valve stem/core and will fix it.Still waiting........

I was down here for vacation and ended up getting a hole in a tire. No place in all of Charleston could get the tires for my car except NTB. Instead of waiting on the truck to get the specialty tire to the shop for the tire, they sent a driver out to get it from the warehouse. Very satisfied with the customer service and they have won my business going forward.

I have a 4 pm appointment to replace one tire and to do an alignment. The car was brought inside at 5:15 pm. At 6 pm (closing time) they asked me if I still wanted the alignment. My answer was NO.It took 2 hours to replace one tire.Bottom line making an appointment at NTB does not guarantee they will do the job. I was very disappointed

Overcharged for tires. The tires cost $121 each. I got 2 of them but my total ended up being $350. Then they quoted me for 2 front tires that were the same brand. Why was the quite higher for the front. Its a rear wheel drive car and the rear tires are bigger. Ive never seen the front tires cost more. I called them out on it and the guy couldnt really speak on it. I wont be going back

Great experience! Smitty, the new manager was a big help. He got me in and out, without even having an appointment, even though they were very busy. Very professional and knowledgeable.

I cant think these guys enough. I came in late on a Monday and the manager Bobby was there to take a look at my tires immediately. I understand they were super busy but they still let me in to get two new tires. The customer service there is amazing. Once again thanks guys!

Terrible customer service. Had a blowout on the road from out of town. Called on phone to verify tire was in stock. They had the size I needed and told me over the phone they could take of changing it when i got there. It took some time to get spare changed on side of the road. Showed up at 6:30 w wheel in hand not on vehicle. Store closes at 7. The guy at front after confirming with someone in the back of store multiple reasons why they could not do it at this time...had to wait till the next morning. Now..I was on the way home to NC when my tire blew out...so waiting till the next day was not an option. I do not recommend this store.

I showed up at 4:45 with a tire issue. Smitty is the best. He took care of my tire in little time. He has excellent customer service skills that I observed with myself and other customers

So i was there a few weeks ago and one of the shop guys i believe his name was Antwan was working on my car i told him i was kinda in a hurry and man did he got me out there fast. i was so impress he got my tires and oil change done so quickly that i had time to spare. he was really nice and inviting to me and my wife he talk to us while he worked showed me a few things i might have to repair in the future it was really appreciated ntb just got a new regular customer

One of the best chain automotive stores I have ever been to. Both pleasant and friendly the staff may not always be welcoming, but they are always empathetic and eager to help solve your problems. I continue to visit and use this company today, and constantly refer my friends/family!

Came in with a flat tire first thing in the morning. They were booked up for the day and I did not have an appointment, but Smitty was able to get me a new tire and back on the road within 30 minutes. Best experience i have had at a tire shop

Paid for a radiator fluid drain and fill along with typical stuff like an oil change and tire rotation. They drained the radiator fluid and forgot to fill it back up. I went back to their shop to have them fix it and spent about 2.5 hours waiting for it to be done. No sense of urgency whatsoever.

My experience at NTB Savanah Highway is one the best experiences EVER at an automobile service repair establishment. I found the team at this particular location to be technically superior, knowing the intracacies of auto repair work and providing value added solutions at an affordable price. NTB will recommend how to reduce the cost of the repair if needed. But more important, the attention to detail and customer service is top drawer. In closing, this establishment operates with the highest level of integrity and I recommend this particular location to all future customers.

All i can say is WHAT A DIFFERENCE this place is since new management took over. I use to dread coming in here to get my car worked on, but Smitty made my visit pleasant and quick. I use to wait for hours to get an oil change or to get my tire fixed, but i was in and out in less than an hour this time.

Worst customer service experience EVER! Took my new (to me) car in for an alignment and tire balancing because the dealership I bought from works with them all the time. Dropped my car off and waited until they called to pick it up. When I picked it up, nothing had been done, the car still had a wobble in the tires and pulled off to the right. I went back. Robbie the manager could have cared less and said there was nothing else he could do. The inside of my car was COVERED in black grease from whoever drove it that I had to clean off myself. Worst company ever. Go to Gerald’s just a half mile down the street!!!! They know good customer service and satisfaction! They’re also honest and will do the work requested without robbing you of money.

9/21 conventional oil change took over 3 hrs with appt. They also skipped wiper fluid which was empty at 1st use. If you are not the 1st appt of the day, you are at their mercy.

Trying to get an alignment done or even someone who does it properly is next to impossible at this shop. This shop has gone down hill since Bobby and Sarah left. Its sad to see the business go down hill because of its lack of care by its employees. Not all of them, just the few that ruin it for the rest.

My parents 07 Ford Taurus broke down. I had it towed to NTB. They close at 7pm but it is now 630pm and they sent someone to pick up the part and they are going to fix it tonight. I would recommend them to anyone!! Excellent CUSTOMER SERVICE!!!

Honest and trustworthy. Got my car in and out

This place finally got a bunch of great guys, and gal, that are professional, polite, and efficient. The new manager Smitty, has turned this place around. I have come to this NTB for years, and it was always a long wait to get any service done. I was just about to go some other place, but I figured I would give NTB 1 more chance. Im glad I did, Smitty and his guys got me in and out in 45 minutes for an oil change and tire rotation.

Great service

NTB has had my business for the past couple years now, from oil changes to suspension services to tire purchases. Bobby and Sarah are always polite and happy to explain the details of your service, and when applicable, give you options so you can choose what is best for you and your vehicle/budget. I highly recommend this company, this location, and these two professionals.

Went there after a very poor experience with Papa Samba (please see my review of them)Michael was the associate that helped me (in the Xterra)He changed out my tire that was ruined by Samba, and explained to me why he couldnt patch it. Thanks Michael.

Visit was for 80k mile checkup and maintenance. Very cordial upon arrival. Car was taken back for service within 15-20 minutes as expected. After approximately 3 hours went to check on car. Was told they recommended a visit to transmission shop and no work was done. No one came to find me in waiting area to update.

I went in a few months back with a flat tire in the trunk of my car that I wanted them to fix as well as to get an oil change. When the car was brought back around after they were finished I looked in the trunk and my tire was still in there, untouched. I went back in to ask why it wasnt done and the guy told me the tire was too old and not worth it. I wasnt happy, but I gave them the benefit of the doubt. I have since gotten new tires on my car, but had a slow leak in one and took it in to get fixed a few days ago. When I got in the car after the service, the low tire pressure light was still on. I walked back in the store to ask and they took the car back into the garage, only to bring it quickly back out saying we forgot to reset the light. I did not think much of it. However, I got in my car this morning and guess what? Low tire pressure light was on. They did not fix the problem, just told me they did. Dont waste your time here. GO TO GERALDS, THERE IS A REASON THEY ARE ALWAYS SO BUSY.

Stopped by abruptly for air in my tires and a rouge piece under the car that didn’t look right and they had me out in a few short minutes. Everyone is very friendly. I use them for oil changes and tires also.The one improvement I’d like to see is being more timely with calls when work is done, but other than that I continue to go here because they do good work and I pay a fair price for it.

I was a little apprehensive after reading some of the reviews but I was a customer at another location years ago at another location. I am so happy I took a chance on them. I was assisted by Marlin. He was professional and helpful. I initially explained how my car was riding rough. I got a great deal on a new set of tires. My car is riding so much better and Im getting better gas mileage!

Very fast service and friendly staff. James Smitty Smith got me in quickly and the mechanic in the back was super nice.

They were extremely helpful when we needed quick service from an unexpected flat tire.the staff was also extremely friendly.

I highly recommend these guys. They are always so polite and expedient. I drive for Lyft and they help keep me on the road.

Spent the afternoon at NTB yesterday. Very busy, lots of customers...but Bobby seemed to manage it all well. He answered incoming phone calls and walk-ins with patience and professionalism. They could probably use some more employees in the back, to keep the flow moving, but overall a good experience!

My son and I woke up to a surprise screw in one of our tires, on a Saturday morning while we were temporarily visitng from Toronto Canada. We needed a quick solution and tried 2 different service centers that couldnt help us. Sara was great, and she realized our front tire could not be plugged because of its condition, so she replaced and rotated our tires all within 2 hours even though they were busy. So she recommended we go to Ruby Tuesdays and come back and the car would be ready for us. We returned 30 minutes early, and the car was ready to go. Thanks for the great service.CheersTom and Porter.

This place is better than any other tire store that i have been to

I booked a appointment online. When I showed up the guy tried to tell me that they couldnt get me in when they promised and it was a computer error. Then tried to up sell packages and tires. I am sure it was his job but I didnt feel very appreciated so I decided Id buy tires elsewhere.

I have taken my vehicles here for years and in the past had spotty service. They were always nice but over time got less and less efficient & serious time delays. The new manager has turned things around and I couldnt be more pleased! He even helped me get a credit from the manufacturer for some tires that didnt last anywhere near their life expectancy. Ill be glad to use this store again!

Unfortunately the car that I currently have has given me quite the plethora of serious issues, but the staff here has made my life much easier by not only fixing my car, but assuring me that everything would be taken care of in a timely and efficient manner! The customer service is top notch and way more friendly than any other service place that Ive been to in a while! They are very knowledgeable and always willing to work with you to try to find you the best price possible. Highly recommended…

Great service, great staff. Smitty got me in last minute to get some tires for my car which needed them very badly. This is my place to go to from now on.

Every time they call you about your car the price goes up at least fifty bucks to find out they didn’t fix the original issue. Left on hold for over 20 minutes, and they told me they would call me back soon and five hours later I have to call to get another expensive update.

Here I am posting my first ever Google review, and trust me, this place has earned it. On four separate occasions, my husband has taken his car to this place and been told that his car would be done by the end of a certain day. When the end of that day is approaching, my husband has called to confirm he will still be able to pick up his car by the end of the day - only to be told they wont have it done until the next day. So then, of course, my husband is without a car for a day and has to find a ride to work, etc. Four. Separate. Times. They also once had his car for four days (Friday through Monday), only to tell him at the end that they had finished diagnostics but hadnt done any actual work (super helpful, considering we already knew what was wrong). Another time, they did the alignment poorly, and we had to bring it back to have it fixed. Another time, they put in the wrong part, so he had to bring it back to get fixed. Said wrong part had to be ordered, which caused a days delay. Then the next day, apparently it hadnt been ordered the previous day (despite the rep supposedly ordering it while my husband was standing in front of him), so it had to be ordered again, causing ANOTHER days delay. This place can do nothing right. You couldnt pay me to visit them again.

I have been a customer with NTB for years but the new manager, James “Smitty,” is absolutely amazing! I had a flat tire on my way to work. I pulled into NTB and they fixed it within 30 minutes, with no appointment! EXCELLENT management and customer service!

Nice visit... courteous. Needed tire pressure checked. Good job

Had a great experience with this location. Bobby took great care of my car and went above and beyond to get the maximum discounts available to me. Highly recommend!!!!

I went there for oil change . rotate tires and a leaking tire. Was told it will take 2.5 hours. Vehicle sat in park lot for 2 hours. Then they started working on it. 5 hours later it was done. Good thing I marked my rims. Rotating all wheels were placed in wrong place. Sticker in window wasnt there. I had to go in to ask for the window reminder.Attitude was great. They seemed to treated people fairly.Service non existing. Will never return . Sorry