This is the best bike shop, hands down. The staff is extremely helpful, knowledgeable and friendly. Their customer service is unbeatable. I can drop by with an issue and they will drop what they’re doing to address it. I won’t shop anywhere else.
Spoke to Grace there at the shop she was very polite and gave me excellent information very informative and helpful to my needs I recommend this place just for the customer service and the knowledge of employees at this location
Took inexperienced bike rider girlfriend there to buy a bike. Andrew put her on a small $750 Specialized that fit her well. She rode it and liked it. I asked if they had any cheaper ones and he showed me a $500 small that was still in the box unassembled. I asked to buy it and he said they had a list of people waiting on a small version on that bike and that he couldnt sell it. After momentary deliberation I said fine Ill take the $750 one she rode. Then he said he couldnt sell me that one either because they had calls about it. Whatever that means. I told him well Im standing here actually in the store with $800 cash and will buy it right now. About this time the bike mechanic who was obviously listening comes out from the back and in a very belligerent tone says we have calls on that bike so your right hundred dollars cash isnt going to get you anything. Again with the had calls thing. If they had explained that someone had put down a deposit to hold the bike Id have understood but that didnt seem to be the case. I guess someone had simply called to see if they had the particular bike or they were holding it for a friend or maybe they just didnt want an empty showroom. Either way they handled it poorly. I understand the pandemic has caused a shortage of bikes but this was just unprofessional. If Andrew (who for the record was always polite) had simply told us when we got there that they didnt have any bikes to sell that day Id have understood. He didnt until after hed wasted 45 minutes of my Saturday. He said he was the owner and yet said nothing when his rude employee inserted himself in our conversation and got belligerent with me. Ive bought more than a half a dozen bikes there over the years but Ill never buy another there. I ended up spending my $ on a nice used Cannondale.
Knowledgeable and friendly staff. They really care about their customers.
The staff here is extremely knowledgeable and friendly. Andrew identified the issue with my drivetrain quickly and did an excellent job fixing it. My bike shifts better than ever now. They also gave me some great advice on Kanawha State Forest trails. I highly recommend them.
Great owner and staff, very knowledgeable and friendly!
The team at Charleston Bicycle Center are fantastic. A spoke broke on my bike early in our travels from Minnesota, and we were planning several long rides while on this trip. I dropped in and was not sure if they could help on a moments notice. I was preparing to do the repair job myself after buying a spoke from them. They went above and beyond to repair the spoke themselves, and within minutes I was on my way. I was elated not to have to do the repairs myself. I would definitely recommend this bike shop.
Very helpful . We will definitely go back.
Brought my bike in based upon reviews read here. Met Andrew and knew I was at the right place. Repair was made quicker than anticipated at a cost that was explained clearly. Very satisfied with the quality of work! Thank you for the outstanding service.
Great spot. Friendly service and fair prices.
Fast, friendly and good prices for repair work!
Excellent customer service!! These guys are very knowledgeable and helpful but laid back at the same time. They have a great selection of quality products and if they don’t have it they will get it for you. The service in the repair shop is also excellent. I have had my bikes in for tune ups and repairs and very happy with their work. They will take care of you long after your purchase. Support your local bike shop!!
Professional or personal, these guys really shine. I havent had a negative experience with this shop. Other shops try to sway you to what they want you to ride... Not here. Keep rocking guys!
This is a great and very friendly store. Knowledgeable people who are willing to help you with whatever it is you need. Will definitely be visiting again.
They had everything that I needed to replace a broken spoke. Thank you for taking the time to help me. Im back on the road.
Awesome shop- I love my new Pivot and these guys are great to work with!! They did a custom build for me and made sure everything was perfect even after the sale.
Very good service. Small place, and repairs can occasionally take some time due to the amount of customers they get. There is no parking lot, only a short strip of shoulder to park on, and getting a larger vehicle out of there might be a squeeze.
I dont think I can even begin to define how awesome these guys are. They met me where I was at and let me use their tools when I really needed them -- free of charge! If you can afford it, you should pay these guys by buying from them. They are wonderful people and a wonderful bicycle shop. Check them out!
Product: Great selection and quality bicycles and accessories.People: Knowledgeable and helpful staff.Place: Located in Kanawha City, packed with stiff inside.Price: Good value to a little pricey, but good value.
Awesome, friendly guys working here. Quick quality affordable repairs.
The guys at Charleston Bicycle Center are very helpful and trued a rear wheel, helped me select MTB shoes, and gave me a good deal on some accessory purchases. I highly recommend this shop. They were very friendly, courteous, and laid back, not sure about the previous review about them acting like elitists, they seemed pretty down to earth to me.
They are very helpful, knowledgeable, and kind. I am grateful to have a local bike shop like this one!
I had the best fun with these guys talking about old school BMXing. I am looking to get back in to biking and they showed me the equipment that I need and at very reasonable prices. I will be a repeat customer.
Very helpful and took the time to answer all my questions.
In one word to describe my experience. Awesome
Still be best bike shop in Charleston, WV.
Got my old KHS Flite300 worked on after 5 years hanging in the garage. Very reasonable tune-up/clean-up. Ill be back very soon!
Always have been fair and knowledgable when I bring my old treks and cannondales in when theres something I cant fix myself. Prices not crazy either. Support your local bike shop!
Great bike shop and awesome staff there.
Technical knowledge and expertise is great as well as the customer service.
Good, knowledgeable staff. Nice. Test rode a couple of bikes before making a purchase.
Extremely nice and knowledgeable help.
Always liked this place until a bought a cannondale and it broke. They wanted $50 to put the same crap part back on my bike. I drove 30 miles because over the phone they said they would take care of it no charge. They completely lied to me. Me and my brother both bought bikes there and accessories. I will never return. Walmart stands behind there products better than this place
I purchased a new Cannondale Synapse 6 from these guys. The owner or manager was very friendly, knowledgeable, and heplful, and the mechanic was as well. I had them upgrade the wheel set with a pair of take-off Mavic wheels they had on hand. They made me a great deal on them. They threw in a free tube, two water bottles, and two bottle cages. They also invited me to join them in a group ride but I wasnt able to make it due to my work schedule. I would recommend this shop.
CBC is a great bike store that provides friendly and knowledgeable personal service. The longtime owner recently retired, but the new owner Jared was a previous employee and continues the great service I think regular customers have come to expect.With regard to the one negative review here....I think Chis Cook has personal issues he is not mentioning. I have known the people working at CBC for a long time and I cannot see them intentionally misleading a customer.Perhaps there was a misunderstanding...however I note that Mr. Cooks other reviews also sound a bit vindictive as well. It seems any slight with him rates a completely terrible experience. If he wants to buy his bikes at Walmart I say let him. If you are a serious cyclist go to Charleston Bicycle Center.
Friendly, helpful customer driven staff.
Great consult!
Helped me out when I really needed it.
Friendly service!