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Fair Oaks Chantilly Chrysler Jeep Dodge Ram
4170 Auto Park Cir, Chantilly, VA 20151, United States
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Fair Oaks Chantilly Chrysler Jeep Dodge Ram
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Ma
Review №1

Just want the thank David, and Marvin for their help in getting my new car. My family is very grateful for the help of all the people involved in helping! The Manger was also very friendly and even if I couldnt see hes smile I can feel the appreciation of us being there!Come here to get your new car! Worth your time and money!

Ja
Review №2

Sales Managers Tom Nguyen and Brian Jenkins were amazing at aligning the deal together with the finance companies. I was very much appreciative of their flexibility with individualized personal engagement, empathetic approach to my financial standing and smooth execution of closing the deal.Sales Consultant George Jenkins was very comforting and consistent with the entire process from the first phone call, to the last moment exchanging the vehicle keys. George is a proven asset in my eyes this dealership has, very amazing personality!In my experience dealing with dealerships and sales people, they usually make me feel like they are dishonest, they encourage a competitive buy or die environment and no priority to actual address a customers needs. At Fair Oaks Jeep, THEY ARE REAL PEOPLE. Real people, real empathy, real service, and real at their business.Best Regards,Jassem Ahmed - 2021 Jeep Grand Cherokee Limited X 4x4 White

St
Review №3

I came to Fair Oaks Chantilly after a very poor experience at another dealership that is more local to me. I am so glad that I did not settle and that I ended up with you all instead! Bonnie was absolutely fantastic and helped me order my dream Jeep, and has gone above and beyond keeping me updated on progress. Even though it is more of a drive, I will be a returning customer because of the fantastic service!

St
Review №4

I had a wonderful experience leasing a 2021 RAM 1500 from Peter Chang, Asher Sher, and the gang at Fair Oaks Chantilly Dodge-Ram! Despite the crazy truck market right now, these folks happily worked a good deal for me - and it was easy to get! It was a smooth, professional, fast process which armed me with a variety of buy vs. lease options that enabled a confident decision to get into an affordable lease. Also, these new Ram trucks are awesome! Very technologically advanced, coupled with great performance in power, comfort, fuel mileage and towing capability. Im thrilled I found one with the taller/torque 3.92 gearing for the towing I do. Overall - this is a friendly, first class dealership with a great team - I HIGHLY recommend them especially if you need a new full size truck!!

De
Review №5

I absolutely loved the service I received here. The sales person who’s name is Peter was super helpful. He walked me through the vehicle and didn’t skip a beat. And when I went into the finance office Asim was very professional and explained everything I needed to know and answered all my questions, he was awesome. I would recommend anyone who wants good service to come here.

Jo
Review №6

Ronnie does a great job whenever I bring my Dodge in for service. Ronnie has an excellent skillset of paying attention to detail and being proactive with my car. I would recommend Ronnie any day to meet your service needs. is the most competent service writer I have ever experienced. Smart, easy to talk to, very attentive.Thank you for everything Ronnie!

Er
Review №7

Tonight was one of the best Experiences I have had and my family has bought 7 vehicles from this dealership. Shereen was an absolute pleasure to work with and went above and beyond to make sure I was happy with my choices, she listened, paid attention and suggested alternatives until we found the perfect match without any waste of my time! I couldn’t have asked for better!

La
Review №8

I had a great experience at Fair oaks Chantilly Chrysler Jeep dealer. When I think of buying a car has always been exciting experience but when it comes to selling not so much… I decided to sell my 2019 4Runner this morning so I send out the online price quotes. I got lots of text from car dealers than I got a phone call from Mr. West at Fair oaks Jeep, He explained how the process works and all I need to do is bring the car. I got to the dealership and I was greeted by Ms. Bonnie. I handed her the key and that was the end of it. I would like to thank David and Bonnie for going above and beyond to make this experience a great one. Thank you.

Al
Review №9

We bought our Jeep Wrangler from Elias Habibi and we could not be happier with the excellent customer service and care we received from Elias. He was not pushy at all and made us feel like family, thank you so much for our experience, Elias!! You have a customer for life, we will be recommending you to all of our friends and family.

Sh
Review №10

My lack of knowledge of how to buy a new car was taken for granted. I don’t know what to do or where to go for help. I bought my son a new car that they ran out to me and sworn that I was getting a great deal that the last year models was getting ready to be taken off the lot. 2016 Dodge Charger I signed up for a 5 year payment plan so I was told and shown on the desk. I also went back two years later and made a payment to my bank of 10,000$ the dealership told me that I should of said that I want to add it to the principal. I didn’t know what that meant. When I get close to thinking that my payment book should be showing that this is my last year of payments I goes back and look at my papers seeing that I had a payment plan of 8 years. I have and would never take a car with a 8 year payment plan. I didn’t even think that they went that far. I would never buy another car or recommend anyone to buy a car from Chantilly ourisman Dodge ever they took advantage of me from the very beginning I will continue to tell my story until someone hears me. Angry customer that has been taken advantage of because a lack of knowledge

Ve
Review №11

Thanks to everyone at Fair Oaks. I drove 6 hrs to purchase my vehicle and it was worth every hour. Mani Nemalhabib was a patient and helpful salesman. Highly recommend anyone looking for a new vehicle to reach out to him and Fair Oaks. (Thank you to the service manager for helping find the hotel and restaurant) Fair Oaks even let me make a long distance phone call after my cellular service refused to work in Virginia. Everyone was nice and helpful. Give them a call today. You wont regret it.

Be
Review №12

Shareen was great in helping us find a jeep for my wife! Quick customer service and when it came time to make a deal was able to get us the offer we needed.

Je
Review №13

David Guevara was phenomenal! He was super friendly without being pushy and made the entire process very easy. He walked us through the process of ordering the car and kept us informed on the status of the car as it went through the build process.My favorite part was you could see how much he loved cars. It felt like he was as excited as we were when our perfect car came in! This was my husbands turn, but I definitely know who Im going to when its my turn for an upgrade.

Na
Review №14

Had a great experience working with Sean while buying my Gladiator. He was low-pressure and patient through the whole process. Definitely recommend working with him!

C.
Review №15

We walked in with what we wanted in mind. My mother in law raves about the manager, Sonny, so when we saw he was working we were excited. He was super friendly and welcoming and listened closely to our needs. He was able to pick not only the perfect car for us, but it was even BETTER than what we had in mind! Perfect for our family! Faris, a salesman there, was super helpful too while Sonny handled management duties. He showed us to the car and readily answered any questions and also kept us entertained with conversation while the paperwork and “numbers” were dealt with. Everyone was very friendly. We cannot recommend this place enough!

Su
Review №16

These guys are just all the way around awesome! David made this process effortless and I will most definitely go back for my next new car purchase and I highly recommend you do as well :) Thanks again team!

Ja
Review №17

I went in after a long day at work and was helped right away by Bonnie. She was prompt, listened to what was important to me and my family, and was patient with us as we went through the process.We already had a vehicle in mind and Bonnie made the whole process of buying fast and easy. She listened to what was important to me and my family, while helping us stick to our budget.I am extremely happy with the service I received. Bonnie was fantastic. Her customer service was second to none. Even when there was an unexpected complication with the paperwork that resulted in her staying with us for hours after closing, she was so very patient, understanding, and helpful every step of the way.We could not have asked for better service. Bonnie made us feel comfortable, earned our trust, and even calls us from time to time to check in and see how we like our vehicle. We love the new ride and could not be happier with the experience. Bonnie’s an amazing human being and we highly recommend her to anyone. We will buy from her again in the future.Jay, Khris, and the Boys :)

Ke
Review №18

First, let me begin by saying a big “THANK YOU” to Sony Pierre, Kim, and the finance guy (I sincerely apologize for not remembering your name because your customer service was great!). I would highly recommend this dealership to anyone looking to purchase a car. The above mentioned employees would be the team of people I would insist that you ask for because they will go far and above to make sure you receive a great deal. Sony proved to me that my wife’s happiness was more important than commission from a car sale.

Ti
Review №19

Mr. Peter Chang, Asher, and the rest of the team were timely, responsive, and professional in every respect. They went out of their way to meet and exceed my expectations! A highly positive experience for me and Peter and the rest of the team should be commended. I plan purchase my wife’s next vehicle from this dealership in the coming months and look forward to working with this team again!

Mo
Review №20

In for service to my 2014 Ram EcoDiesel. Aaron in service is always my go to. He is always honest and trustworthy. He tells me straight up if there are any issues and thats what i like. When scheduling service...always ask for AARON!!!

Al
Review №21

Just concluded a very simple and easy transaction for a 2021 Jeep Wrangler Sahara Hybrid. Shereen is an excellent salesperson, extremely thorough, and made sure we were treated fairly through the process. This is our 2nd transaction with Fair Oaks Jeep and they always deliver from the sales process through ongoing service. Very knowledgeable and capable staff. Excited about the new Wrangler!

Am
Review №22

Mani is awesome! From the minute we walked in, he treated us like we were his most important client. He expedited the process for us and volunteered to show us multiple different options without us even having to ask. We wanted to test drive another brand at another dealer, but his customer was so impeccable that we never even made it there - we were impressed enough to buy on the spot. After the sale, he personally handled all of our questions; the sale wasn’t over when we drove off the lot and for that we were so appreciative.

Je
Review №23

A huge thank you to Kim, Sony and Brian for the easiest, smoothest and fairest experience Ive ever had in 40 years of buying cars. You guys are the best!

Da
Review №24

David West was great, as was the whole team. They patiently listened to me tell them what I wanted and answered all my questions to make sure I got the right truck for my needs. They helped me make informed decisions about financing and warranty without ever becoming pushy. Just great.

G
Review №25

Had an amazing experience the buying process was simple and easy and all the staff were helpful and friendly Mani was great to work with and walked us through each step of the buying process and explained all the new features on our Durango. I would definitely recommend Fair Oaks Motors to anyone looking for a new or used vehicle.

Di
Review №26

We recently bought a Jeep Wrangler at fair Oaks Chrysler. Mani was very professional, helpful and knowledgeable during the purchase process and he took care of everything we needed. We couldn’t be happier with the service provided in this dealership. Mani is a very knowledgeable person and super friendly to us too. Thank you so much for your kindest service.

Je
Review №27

I had a very great experience here! Shereen was extremely helpful! I originally leased through this dealership and decided to purchase my vehicle. The process was very easy and the employee Shereen was extremely professional and made me feel comfortable throughout the process. Highly recommend!

Ar
Review №28

I received an oil change and tire balance/rotation from the service department. Ronny was the service advisor who assisted me and was fantastic! He explained everything I needed and associated costs. He also gave me options for specials that were running and would apply to me. In addition, his customer service was great along with the other representatives. The total service time was less than an hour. Clean waiting room and snack available for customers. Would recommend!

La
Review №29

My husband and I had a great experience here. Our salesman, George, was very knowledgeable and patient in helping us decide which Jeep was the right one for us. He was not too pushy and just gave us the facts about the two jeeps we were trying to decide between. His honesty allowed us to make an informed decision after looking for the right car for us for a while. We are happy with our purchase and the whole process went very smoothly. I would look to this dealer again in the future.

Ki
Review №30

Shareen was great. Really helped me through the whole process and kept in touch. She helped find the right car for our needs and made the arrangements to get the car smooth.

Re
Review №31

I purchased my first ever Jeep Wrangler 4xe from Sean Jaber at Fair Oaks Chantilly Dodge Chrysler Jeep Ram yesterday! It was the best experience I’ve ever had in purchasing a vehicle. Sean is very knowledgeable and he understood exactly what I wanted! If you’re in the market for a new or used vehicle, go see Sean at Fair Oaks!!

ma
Review №32

Shereen was awesome today! Helped me find the right car for me. I came to look at the 2015 Chrysler. Ask for her if you want the best service.

Al
Review №33

Mike and Mani are true professionals. Saw vehicle online and literally bought it over the phone. By the time I arrived, vehicle was sitting out front waiting. **I was a late arrival. Kept them past closing. Not a whimper from either guy. Professional and Fair Dealers.

n
Review №34

I drove from NJ to do business with fair oaks jeep Chrysler. I had a great and pleasant experience working with sales representative K, finance representative during my purchase of Jeep Grand Cherokee. The used car manager and the manager were also involved and I appreciate them working with me. I am enjoying my Jeep Grand Cherokee

Pe
Review №35

Since purchasing my Jeep 6 months ago the Fair Oaks Team has continued to impress me! My last two service visits have been great! My Service Manager, Chuck, has been nothing but accommodating even when I called him the day before about scheduling a next day appointment! He was able to fit me in first thing the next morning! All I can say is WOW, what great service!

Al
Review №36

This was the smoothest car buying experience Ive ever had. Sean was a great salesman working with me and helping make sure that both parties got the best deal possible. The buying process went super quick and easy and Ill definitely be looking to buy from them again in the future!

Ca
Review №37

Sean was the salesmen who took care of me, such an amazing guy. He went above and beyond to make sure we were well taken cared of. In addition to that he was very responsive and answered any questions I had. I would definitely recommend them 5 out 5 stars for me!

re
Review №38

Saed and Kim are just amazing!! If I had the option for 10 star then I would give that. They were extraordinary and went above and beyond. I wanted to purchase a Jeep Wrangler (2021) with my 1 year old daughter. They were very patience with us and they helped us so much. My husband and I was really happy. Vey professional & friendly. I would recommand this place to everyone.

Ca
Review №39

Shereen was very helpful in the purchase of a 2021 Ram. Very informative and high level of knowledge on the vehicle. Definitely recommend!

Mo
Review №40

My first service experience at Fair Oaks Chantilly Chrysler was awesome. The service advisors, Chuck and Haley couldn’t have been more accommodating and helpful. Communication was excellent and everything was explained thoroughly, particularly the services covered by the vehicle warranty. Highly recommend this service dept!!

Sy
Review №41

David Guevara 07/26/21 got us in and out in record time with our used car. He is super attentive, kind and well mannered. Speaks Spanish which my husband and I were so happy to see. We too are Hispanic and was so impressed with his communication skills and getting the customer what they need. Not pushy and just overall honest and great guy! Please see him if you need a USED or NEW car if your in the market. Also ask about trade in benefits if your on the fence … never know what you can get!

Ha
Review №42

If you are interested in any jeep or Chrysler, this is the place you need to to save efforts and money. I was there for the Passifica hybrid, Shereen Legorreta, the sales advisor, made my visit so easy, provided all available options provided sincere advice, no pressure no games.I wouldnt go anywhere else for any Chrysler or Jeep inquiries!

Jo
Review №43

Shout out to Chantilly CDJR for the excellent car wash they gave me for missing some small details on a previous service.Check out their mopar coupons on oil change deals, they have good and kind service folks at the desk too. Ask for Hailey and Rany.

Vi
Review №44

First time car buyer here.I’m so unhappy with the service here. My experience purchasing a car has been so stressful. I was told I was impatient during the process. I was told there were 2 black challengers in the area (what I wanted) but was then told they were sold. I was disappointed but they did find a great alternative (granite) and had it delivered to the dealership. I signed off on paperwork and man, I felt happy and relieved that I finally had my dream car. The trade in and buying process took three days.We picked up the car at night and it was raining. When we got to our garage at home, we realized there was a paint chip and missing floor mats. I called to get these issues fixed. I went back only to be sent home with the wrong MOPAR touch paint pen. My partner and I sat in our garage stressing before realizing that it shouldn’t be our responsibility to fix it. I did not want to potentially mess the paint up.I’ve attempted so many times to get someone on the phone, specially the salesman and it was nearly impossible. I had to personally drive 30 minutes to the dealership multiple times for someone to assist me since no one could answer the phone.At one point, I got through to a sales manager. I told him my concerns and he said “it could be worse”. He mentioned that everyone was really busy at the dealership. Then he said he would make sure that someone would call me the next morning. I got no call.Three weeks or so have passed and nothing has been resolved. No floor mats or fixed paint.We do have an IOU for paint repair now but it’s unclear of when I can go in. I will say that George has been helpful in guiding us in the right direction.George - you made me fall in love with the challenger and I can’t thank you enough for helping in the beginning of this process. You done your best as well to guide me through this mess and have helped in getting me answers.At this point I’m exhausted and very disappointed. I may have to end up paying out of pocket for this mess. I honestly felt like I was being annoying and impatient during this experience. My mom works for NADA and I have been using her as a resource during this process and agrees that this is not a normal experience.

Ef
Review №45

Asim Irmak was awesome. Very friendly and accommodating. You will want to talk to him.

Kr
Review №46

Just had a amazing experience at this dealership.I purchased a Trackhawk from Shereen and Sony. Very professional and if you get a chance and you should stop by.

謝凡
Review №47

Bought a used car here. Worked with Asim and Brain in finance. Both of them were nice and made the process smoothly and quick. Not pushy but straight to the point which I like.3 days with my car now and satisfied with it.Worth a visit.

La
Review №48

Our experience was excellent at this dealership. The salesman, David West, was great to work with. The process was transparent and smooth from the very beginning until the very end. There were no pressure tactics, which is something that usually turns me off to a dealership. Everyone was friendly and very nice to my children, which was amazing too, as they chave plenty of energy. Great experience for something that I would normally dread! Thank you Dave!

GM
Review №49

Worked with Shereen on trading my Jeep Grand Cherokee. She was very professional and responsive to my questions. Great person to work deals!

An
Review №50

Shereen was great. She helped me with the 2018 Dodge Durango. Highly recommend

Fr
Review №51

Asim was an amazing and helpful seller he also talked us step by step through the process.

Am
Review №52

This is a great dealership with solid customer service! Margaret has been my service advisor since I got my vehicle. She has always been friendly, prompt and goes above and beyond. She recently had a dent fixed at no additional cost, which I greatly appreciate. The team is very detail oriented in making sure everything is working, and lets me know other issues that they find. I highly recommend this dealership for service and sales!

Ha
Review №53

Had a great day in fair oaks . Kim was so helpful we managed to work a deal off . Big shout out for Kim .if your planning to buy a vehicle in fair oaks auto.

Ma
Review №54

I bought a used Ford Escape from Shereen. She was a pleasure to work with! The process was smooth and efficient.nid donut again!

Cy
Review №55

Margaret Crabill has been our service advisor for more than a decade. She is without a doubt, the MVP of Service Advisors! And I know what Im talking about!! We have owned Chrysler, Dodge, Honda and Fords in our 37+ years of marriage and she has always advised with knowledge, wisdom and clarity in a way, particularly I can understand!! The Best in my lifetime! She is an invaluable asset not only to her direct dealership, but to the corporation!

Lu
Review №56

Kim was very helpful and listened to all my concerns! She was not like the other sales men who you could tell were just trying to make a deal. I thoroughly enjoyed the entire experience from the test drive to the moment I drove it home. Happy to have worked with her to get the right car for me.

ra
Review №57

I will start by saying I have been looking for a ram 1500 for a couple of months. We found fair oaks online and they had a truck we loved. Being I live in NY and they are in Virginia I did not know how it would work out. All I can say is fair oaks and especially or salesman Elias exceeded all of my expectations! I have bought and leased many cars over the years and I can honestly say Elias made this the best car shopping experience I ever had. From start to finish Elias and everyone we worked with at fair oaks did what they said they would. Our deal was worked out over the phone and emails. On pick up day there were no surprises. The deal we agreed upon was the deal we received... which was a great deal on a beautiful truck. Thank you fair oaks team. And especially thank you Elias. I would 100% make the 5 hour drive from NY to purchase another car from you. And being that we now have a Ram 1500, jeep wrangler and dodge Durango I can tell you that you will be seeing me again in the near future for another car.Elias and his team of managers and finance staff were absolutely great. I Truly appreciate all you people did for me . I would 100% recommend fair oaks and Elias if you want a beautiful car or truck at Great price with outstanding service.

ja
Review №58

My wife and I had a great experience with our purchase of a 2020 Jeep Grand Cherokee. Mani was awesome to work with. I showed up and wanted to see/test drive several vehicles and he immediately had them all ready to go for us to drive and look over. It was probably the best car buying experience that we have had. Highly recommend....ask for Mani.

Te
Review №59

Sony is the absolute best ever! And Kim is wonderful... she knows every detail of every vehicle, she showed me things I never knew and this was my fifth Jeep. They are simply the best I’ve ever dealt with, don’t hesitate to buy all your vehicles from them!!

Ma
Review №60

Thanks to Logan Andrews at this dealership I was able to purchase the truck of my dreams! He was super helpful throughout the entire process helping me find my vehicle; I live an hour away and he provided me with every resource he could for me to check out their inventory. He took what I asked for and found me the perfect truck so when I got to the dealership I didn’t have to do the whole run around looking at the entire lot, allowed me my space to check it out and test drive it. Then when I got to finance Mike cut out all the bs and did everything he could to make a deal that was best for me and took the time to walk me through everything! 10/10 awesome guys that are real with you, worth the visit.

Pa
Review №61

What an outstanding team at Fair Oaks Jeep! . I have purchased a lot of cars over the years but the experience with the team at Fair Oak Jeep to include Margaret in Service, Bonnie who sold us the car and Tom the manager was beyond the best ever. I usually hate having to go to get a new car, but Bonnie was incredible in making it all come together so easy and painless! She was so nice to work with, didn’t hit us with the typical sales pressure and had us driving out in our new jeep in no time. Definitely a great experience with Bonnie and Tom and we will be back for our next jeep!

Ka
Review №62

We have purchased 2 vehicles in the last 3 months with Logan Andrews as our sales rep…one off the lot and one was a factory order Wrangler. Both transactions very quick and easy and great communication with keeping me up to date on my factory order and even surprised me getting earlier than promised!!

Am
Review №63

Shereen was amazing and very helpful. Highly recommend talking to her.

Sa
Review №64

Kim was so very nice. She has a laid back personality, and was very easy to work with. I test drove a 2016 Chrysler srx and enjoyed the ride. Look for her if you want someone whos willing to work with you and your budget!

Fr
Review №65

Nice people, very good conditions, quick business, supported by Asim Irmak. Thank you.

be
Review №66

Very nice place very friendly. Didnt try pulling anything shady when it came time to my trade in Dave west was awesome he wasnt pushy like most sales men and he Didnt sit there and try to talk your ear off while my wife and l look at the truck I bought that day. Brian Thomas was nice to deal with has well he explained everything that was going on Didnt try to just get me to sign everything so he could move on to the next person he wanted to make sure I knew what everything ment has far has warranty. All in all I can say when that time comes I well definitely come back

CU
Review №67

Working with Peter Chang was an excellent experience. Peter was forthright and very responsive throughout the entire process. Would gladly do business again, and look forward to it. Herman Cuadros was essential to making things happen and as a fellow veteran, went above and beyond. Thank you gentlemen! I look forward to our next deal.

ju
Review №68

Dropped off my Jeep for a $1600.00 rear engine main seal replacement. Dealer created TWO new problems that left me on the side of the road from 12:30 AM to 2:30 AM. Problem one was a broken shift cable bracket, and an issue that caused my transmission to lose all of its fluid while in use. Jeep could not get towed till 10:30AM that same morning. I had to WALK home. This negligence forced me to call off of work to handle this situation. It took 15 days to get my Jeep back after dropping it off for initial service on 10/04 and finally getting it back 10/19. Service director offered me a measly $350.00 for my troubles, which was unacceptable considering everything I went through, and money I lost out on due to the negligence. I am now considering leaving the Jeep family forever due to how I was treated and this terrible experience. I do NOT recommend this location for the reasons listed above.

Li
Review №69

Dave was an amazing person to work with, he was very knowledgeable and efficient. He made it easy for a young driver like me to get my own amazing Jeep Wrangler in an easy way. He is straightforward and funny and I had a very good time working with him!

Be
Review №70

I cannot say enough good things about the service, which was exceptional. I purchased a 2021 Ram 1500 from Sony, with further assistance from Kim and Asher. All three were friendly, professional, honest, helpful and got me the absolute best price possible. The truck is beautiful and I could not be happier. As long as they are selling, I will never buy a vehicle from anywhere else!

Ru
Review №71

This is my second purchase at this dealership. This time Sean Jaber was our sales guy and he was frankly the ultimate professional. We walked away to check out other options and he was so respectful and eager to explore our needs. We were so impressed with his patience that we came back and ultimately bought from such a trustworthy guy looking to create the right fit. Sean was great!! My daughter now has a car and we are thankful for the attention, responsiveness, and patience Sean gave us at a great value.

ed
Review №72

David the salesman was awesome. Finance guy(cant remember his name) is a miserable human being. My wife, 6 month old baby, and I were trying to get in and out as fast as possible. This finance person went out of his way to add Zurich Shield for us...made it seem like he was doing us a favor. Anways, I saw that he had slipped it in when signing the final paperwork, I thought I could cancel it later and also needed to get out of there ASAP(crying baby) so I just signed anyways. Turns out you cant get refunded for it.....890 dollars later. Anyways, moral of the story is dont bring a baby and DEFINITELY dont trust the finance people.

Di
Review №73

UPDATE! August 31st, they responded review and asked me to email and they haven’t made any attempt to contact me even though I already sent an email. So Again, UNPROFESSIONAL dealer.This is unbelievable. This dealer told me a total price on the phone and made me waste my time making me come there and giving me a whole different price, at least 4 thousand dollars more. We negotiated and agreed on a price, they told me the car was mine, that hey would put a sold sign in the car and that I could bring the check next day. They call me in the morning to confirm the appointment for taking my car home and a few hours later, when I have the check from my bank and all documents ready for the appointment, text me saying they sold the car to another person!!! This is a really UNPROFESSIONAL and UNRELIABLE dealer, and worst of all, I was gonna call the manager, but SURPRISE!!! Its the manager who made the decision according to the salesperson. I would not recommend getting a car through them IN A THOUSAND YEARS!!! DONT WASTE YOUR TIME, IF I COULD RATE 0 STARS I WOULD.

La
Review №74

We had a great experience at Fair Oaks Chantilly. If you’re looking for a person to speak with reach out to Brandon Mazza. He helped us with our vehicle purchase and we couldn’t be happier with him. Brandon’s even gone above and beyond with arranging for our tags to be shipped to a different address. Thanks Brandon!

Du
Review №75

Today was my first experience ever with Fair Oaks Chantilly and when I tell you it was an amazing experience from start to finish! My sales associate, Elias Habibi, made the whole experience a quick and easy one! From speaking with him prior to coming into the dealership to making an appointment, my experience was a great one. This dealership is also very accommodating making the environment a peaceful one. Thank you again!

St
Review №76

Exceptional service and exceeded all expectations. From our salesperson, Bonnie, to the sales mgr and financing we were treated like family. Two thumbs up and will be returning when we want our next vehicle.

Al
Review №77

Everything was amazing, from the first contact till the moment we had the keys and drove back home. Logan Andrews did an excellent job....again LOGAN, very humble and experienced. He went above and beyond to meet our need and make sure the process was smooth! Thank you again.

Ty
Review №78

I was searching for a car online and I found one I liked, 2021 Jeep Cherokee Latitude 4x4 Lux. Once I asked if it was available there Kim responded in a matter of minutes and said it was there and asked if I wanted to have a test drive with it! She also asked if I was going to trade in my old car and I said yes and told me the things I needed to bring. The next day went as smooth as butter. She made it very easy for us ( Wife and me) to get the car, no issues!!!!! Once we finished with the payment Kim ALSO showed us around the area and where certain services are. She even explained everything the car had to offer as we sat in the car, because its a lot hahahah especially if your coming from a 2007 Jeep Compass. Anyway Thank you Kim and everyone who took part in this process My wife and I are really thankful for all of your help!

fi
Review №79

Awesome buying experience salesman did everything in his power to make sure my expectations were met. Also finance department work past closing hours to finalize my deal. Great work all around.

La
Review №80

My experience was absolutely great. Bonnie was amazing every step of the way. Will be leasing another vehicle with this dealer!!

ch
Review №81

David G was amazing! Very patient, helpful and considerate. Super great experienceAly was GREAT! He was so personable and understanding. So generous. We had the best experience and will be coming back for future purchases. Wouldn’t have wanted it any other way. Amazing.

Br
Review №82

I went to the service here to fix my tire. Rany was extremely efficient in giving us the pricing for our issue. Not only that but he was able to schedule us the day the part got in. The part was then quickly replaced and I was out within the hour. The service team there is extremely efficient and knowledgeable providing an easy and enjoyable experience.

Ca
Review №83

Great service, quick, efficient, Kim did a great job, she helped me to purchase my new car. I would recommend to try this dealership and ask for Kim, she will be by your side to help you with any question.

An
Review №84

If I could give Margaret 10 stars I would. 10/10 will always come back to her for any of my service issues. I came in on a Monday morning, it was really busy, but Margaret still helped me out. I was able to get my Apple CarPlay fixed and operational again in my new 2021 Grand Cherokee L. She’s the go to person at Fair Oaks in service and I’ll always go to her for my repairs! Thank you so much Margaret for your hard work and honesty through the process!

Sh
Review №85

Kim Parastoo was my sales person and she was absolutely awesome. She gave me a pleasurable experience with no pressure to by anything in particular. She took the time to understand what I wanted in a vehicle and did everything she could to meet my needs. Typically purchasing a new car could be a stressful experience, but Kim made it easy. Youll definitely get my business again.

Fi
Review №86

I had a fantastic experience today with Shereen! She worked with me and got the deal I hoped to get done. Really honest and respectful process. Highly recommended.

Di
Review №87

I came here with my girlfriend to sell her car via KBB instant cash offer. Shereen helped us through the whole process and made it effortless for us. She was extremely helpful and I enjoyed working with her. I would definitely come here again if I were in the search for a new vehicle or to sell my car in the future.

Me
Review №88

Shereen was absolutely amazing in helping to find a new vehicle during the ease end process. It’s been stressful finding a good car in this climate and she worked with us to meet all our needs. Great service!

jo
Review №89

Logan and the team were awesome. They made car buying seamless. Honest and up front- they didnt waste time and got straight to the point!

Ja
Review №90

I had an excellent experience at Fair Oaks Chantilly Chrysler/Jeep/Doge. A big thank you to my sales person Kim Parastoo. She was fantastic, patient, attentive and went above and beyond to make sure that my purchase was as painless as possible. I would highly recommend this dealership to anyone looking to buy a car.

Mi
Review №91

Im a new RAM owner and have been in a few times for service and this is probably the best service dept Ive experienced at any dealer with all the different vehicles Ive owned. Everyone has been friendly and the work has been top notch so far. My service advisor Hailey is great, she communicates well and listens to my concerns. Would definitely recommend coming here for service, hope the good experiences continue!

M
Review №92

Great dealership and Peter Chang, my salesman, was excellent to work with! They were upfront with their pricing and really made my purchase a smooth transaction. Peter even took the time to provide me with some printed Jeep trail information which really shows his dedication to going above and beyond the sale. Thank you for representing what a dealership should be and providing knowledgeable staff like Peter.

As
Review №93

The entire team at Fair Oaks Chantilly Chrysler Jeep Dodge are absolutely fantastic! Bonnie made sure I understood all of the paperwork involved in my transaction and even stayed after hours to answer all of my questions. Thank you so much Bonnie! I couldn’t be happier with my purchase! If you are in the market for a new or used vehicle, I would highly recommend visiting Fair Oaks Chantilly Chrysler Jeep Dodge!

Aa
Review №94

I am very disappointed to write this review. Ive had mostly good maintenance at this facility, but today was the reason for this poor review. I would be very careful at this business.I scheduled corrective maintenance to address an odd noise when braking, tire rotation, and oil change. I got in, and the service specialist had a few recommendations. He recommended a front brake pad replacement, brake flush, alignment, and cabin filter replacement. If it werent for me getting corrective maintenance a few weeks earlier, I wouldve possibly had done all this work, but my previous maintenance addressed an alignment issue and a brake flush was performed then. I declined all service sans the front brake pad replacement, oil change, and tire rotation, and authorized work, letting the service specialist know previous work was done to correct those issues. Work was performed as as I left the noise was still present when braking. I readdressed the issue, was almost talked off the subject, and they reinvestigated and found the REAR brakes were making the noise. The noise does not affect braking function, so I declined rear brake replacements and left.This lack of technical diagnostics, attempt at upselling previous services, and failure to check vehicle history felt like a scam. I caution future service needed there, I will not be returning to this dealership.

李键
Review №95

Thank you very much Mani and Aly! I feel so lucky that Mani picked up my call in the first place, being so patient throughout the entire process, gave us a lot suggestions and not pushy at all. And Aly helped us went through the financing steps, explained everything in details, stayed over hours to help us finish the transaction. It’s a great team work, thank you again Mani and Aly!

Li
Review №96

Overall, my experience at Fair Oaks was wonderful. Asim was very accommodating and helpful throughout my process and test drive. He was very friendly and easy to talk to. I would recommend to anyone looking for a Chrysler Jeep Dodge Ram!

Mi
Review №97

A great team at this location, in particular Max and Sean! They were very helpful and professional. I recommend this location if you are looking for a new car.

He
Review №98

Have consistently received great service from Fair Oaks Chantilly Jeep Dodge Ram for several years now. Great technicians and attention to details places them above all others I have tried in the area. I drive about 50 minutes to get my RAM 1500 serviced by them and have never been disappointed.

au
Review №99

We had a wonderful experience purchasing a used Jeep here! Logan Andrews helped us and was extremely responsive, genuine, knowledgeable, and made the entire experience seamless. His down-to-earth customer service really made a difference for us, especially compared to other dealerships. If you’re in the market for a new or used car, I would highly recommend Fair Oaks Motors and asking for Logan!

Je
Review №100

Great experience working with Shereen! She made the process very easy. Will come back.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:4170 Auto Park Cir, Chantilly, VA 20151, United States
  • Site:http://fairoaksmotors.com/
  • Phone:+1 703-961-9900
Categories
  • Auto parts store
  • Car dealer
  • Auto repair shop
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Used car dealer
Working hours
  • Monday:11AM–5PM
  • Tuesday:7AM–9PM
  • Wednesday:7AM–9PM
  • Thursday:7AM–9PM
  • Friday:7AM–9PM
  • Saturday:7AM–9PM
  • Sunday:8AM–7PM
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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