Jonathan in Service is exceptional - outstanding customer service, knowledgeable and professional. Hes friendly and takes care of his clients. Make sure you see him! I brought in my car for routine maintenance; the lounge is spectacular and clean. On top, they offered to wash my car for free. In these times, this is all rare and certainly the dealership and Jonathan go out of their way to help. Much appreciated. Will be back soon!

Cerritos Dodge had impeccable customer service! They made us feel welcomed, not pressured to make a decision. Will definitely return as a customer. Cherry on top of the icing, we found this beauty at such a great price!

They wanted to charge me $125 check my oil dont make me laugh some things will never change this was from a service advisor it doesnt come with the dipstick only the dealer has the dipstick to check the level so right away they want to do a Diagnostics oh yeah and maybe sell you a a transmission or at least a full service just want to know if I need a quart of oil apparently thats a hundred and twenty-five plus the oil do not go there under any circumstances unless you have a new car with warranty.

Due to the cost of the repair. The issue was not resolved. But John Jay Ahrdnt is Awesome! Thank you Jay!🍻

George Gallagher was especially helpful to help us find the right car. He went above and beyond. I never felt pressured or uncomfortable like I have at other dealerships. A very pleasant experience. Thanks!

GREAT SERVICE! JOHN ADRNDT WAS VERY KIND & HELPFUL DEFINITELY WILL BE BACK

I scheduled an appointment for a recall. I arrived at the service driveway 5 min before my app. The service line was fast. 2 min after I arrived, I was in doors finalizing paperwork. 30 min later, they were done installing my recall. Thank you

Their service is terrible. I took my vehicle for an oil change and even took time off work because I know that on Saturday they are extremely busy.In addition to the oil change they were supposed to do a multi-point inspection and top off the fluids. My coolant and power steering fluid were not topped off at all. Obviously they didnt even bother doing the multi point inspection they promise.

J in service 8 the best he goes above a beyond my van was there for days and he took car of it and didnt have to

I have a recall and they fixed and they were very nice and helpful.

Came In to get a quick oil change. There was a little bit of a wait but I was assisted by Jose Mejia whom provided me with great customer service. Highly recommend this place they do take care of there customers.

I Always take my car to get service here, enjoy the staff very helpful, they make sure everything is ok with your car get the best service, and you can get your car wash and clean, Good Service 😉.

This is the best dealer. Very convenient. Easy. My car sales person was David Gomez. He took of us. And in finance person was great too. Came our very happy. They worked very hard to get the deal that works for me.

Came here for my airbag clock spring recall, they replaced it and now I have 2 other lights on my dash. They were trying to tell me that they were on when I brought it in. Also, when I got in it, the mechanic had left a tool in there and my service person almost checked me out on somebody elses car.

The sales rep was so helpful detailed in everything that I had to ask as a question very knowledgeable about everything about the car

Friendly people,fast service .👍Prices a little high.👎

Jim his a great sales man, I knew I have to be patient and buying a jeep was going to take time but the help I received made it so easyThanks everyone for the help

Went in for a normal service since I had some recalls to get fixed. Got my truck back, went home and noticed greasy hand prints all over the door, door panel, hood and grille. I was like, OK I can clean it off. But what happened to the car wash I was supposed to get or how the dealer says they are taking extra cleaning precautions for the Covid-19 going on? But they did put Armor All on my tires, so I guess they wanted it to look like they did wash it.Later that evening I noticed oil under the truck. I get underneath and see oil all over the underside of the engine. I called the service advisor and he said they are supposed to power wash the engine since used oil gets all over when they change the filter. Ive done my own oil changes and have never spilled that much oil. So after 20 minutes of me wiping down the oil, I had to clean the new concrete driveway that had three puddles of oil.While my vehicle was there I asked for a quote to fix a few rock chips and a very small dent on my hood. Quote was outrageously expensive. I asked why it was so high, the service advisor said thats because we are going to paint the whole panel. I asked you would paint the complete door for a small chip, and each other spot there was a chip. I said cant the chip be touched up, he was like oh yeah we can do that too, let me get a quote. After a week and a half and after I made a few calls I got a quote that was thrown together and not complete.I will take my business elsewhere. Makes me wonder if they even did what they said they did and charged me for. Everyone at the dealership I talked to was nice and seemed like they would take care of things, but it was just an empty promise. I guess customer service just doesnt matter anymore. See the pictures I took.There is a picture of a brand new microfiber cloth that I wiped just the door and door panel off and you call see all the grease that was on just the door.

They have Great Vehicle service at this location and a nice Professional Team

If ur a girl do not go by urself especially if ur young

Is taken about a month for us to write a review because we are so mesmerized by our new Ram truck 2021 purchased here in Dodge Cerritos! Our in laws purchased their first vehicle here, they referred us here and since our last purchase of our Town & Country. We finally decided that it was time to get our dream truck. Yet again, Chrysler Cerritos nails it by providing top of the line product, quality and service. We were helped by their awesome Ahmad Alassadi sales consultant. He was very professional and real with us ( which is what we liked). We were hoping to be helped by someone who wasn’t just there for the sale but also created a personable experience and he did just that for our family. It was late the day we showed up and he had the patience on assisting us until we closed the deal. I would also love to give a HUGE shout out to the floor manager the day of our purchase, my husband and I remembered him from last time when we purchased our town & country. As usual, he was super helpful, making it happen for us, we are financing out vehicle through Chrysler and couldn’t be happier! He’s the man behind the scenes and WOW, outstanding service! He also came in greeted us and congratulated us towards the end. Lastly, I believe his name is Mike ( I apologize if is not, can’t remember) he was who with spoke with last . Took us to his office and explained everything with detail, our coverage, loan guarantees etc... he was not only super funny, he was very informative ( all the paperwork had a lot of information) he was able to walk us through it simplifying it for us and also answered all our questions. Dodger Cerritos Auto Square does it again for us!!!!! GREAT EXPERIENCE, QUALITY PRODUCT AND SERVICE. Thank you, we are incredibly happy with our new RAM 2021! ( side note - after our purchase we had 3 members of our family purchase 3 vehicles in Cerritos Auto Square this month :) because we referred them there, you guys are awesome )

It took 6 HOURS for me to get an oil change at the Cerritos Dodge Chrysler Jeep RAM Dealership. For reference, google states Flight time from Los Angeles to New York is 5 hours 7 minutes. I could have flown to New York and had lunch before they finished my oil change.On top of that, when I met the Assistant Service Manager, he was literally coughing everywhere (limited covid-19 restrictions are still in effect). He coughed in my vehicle and in my general direction. Although not required, he was not wearing a mask, and coughed at least 12 times in the 5 minutes I was talking to him.I showed up at 9:30am and did not receive my vehicle until 3:45pm. I was only getting an oil change and tire rotation done, but they offered a free car wash when I first arrived. I got a message at 3:28pm saying my car was ready. IT WAS NOT READY. I had to wait outside another 15 minutes to get my car.And in the end, they did not even rotate my tires.In addition, I got a recall order a few months ago that had no solution. It said something along the lines of the clutch can crack and lead to a fire in the cabin (basically the clutch will ignite and make the car explode). They still tell me there is no solution, so basically I am driving around in $60,000 ticking time bomb. Thanks Jeep.To summarize, IT LITERALLY TOOK 6 HOURS AND 15 MINUTES FOR AN OIL CHANGE AND CARWASHThey advertised fast oil changes, but that is a complete lie. And they do not even finish the whole job, as they could not take another 5 minutes to rotate the tires

Nice people, good atmosphere but if your driving a tow truck there drop off zone is very tight

Great service Jonathan Avendano answered all my questions and was clear and concise to all my car needs. Thank you.

Made an appointment for service on recall so I can complete registration. Easily done.

Received amazing customer service from Jake F. Extremely thoroughly throughout the entire experience and very patient. Ensure my family and I were taken care of during the time my vehicle remained at the dealership. I highly recommend this dealership. Be sure to ask for Jake he will get you taken care of!

Pleasant knowledgable Safe Driver...Good Manners !!!

Not honest, no integrity! Repairs are not done as stated. Total ripoff!!!

Took my car to get a service evaluation. Paid for the evaluation but didnt get any work done bcuz I want a 2nd opinion. Just to get my truck back with a dent🤦‍♀️ Some one is going to call me to schedule a visit to fix the damage?! Now I have to loose time over their mistake. Not Happy!

Friendly service . Came in for an oil change and got a free carwash with the service

Great atmosphere and selection. Keith is a great salesman with great customer service. Highly recommended.

Just purchased a 2018 Toyota Camry, The people were patience and always check to see if everything was good . Awesome place if you looking for a car.

It was a pleasure to buy a car from here. They are military friendly and gave me a good price. I originally went to Alhambra jeep and they are rude, unprofessional and not military friendly. Support the troops. Go NAVY.......But there service department is a different story. They take forever to do what was offered when I first bought the jeep. And they also lie saying they no longer wash the vehicles due to covid but were actually washing a few of them. I just ask for them to due what was promised. Keep your word and dont use covid as a reason to not keep your word.

Second time in a row that we come here to get an oil change on my Dodge Charger and we get Mervin Hernandez as our CR and both times its been a pleasure... He lets us know exactly where we stand as far as how long it might take and going extra steps by making phone calls as far as recalls are concerned... He came to speak to me in the waiting area instead of just calling my phone and that makes a difference where customer service is concerned!!

There customer service make you loose time to talk to a service advisor 45 minute wait no wound they have those ratings and reviews.

Always super helpful. Tough to get in though, they said to come in early.

First and last time i take my car there. they take too long just took it for a Ac recharge and inspeccion dam took all day.Should of gone tonrwgular spot mechanic.

Came in for parts. Willing to spend money on floor mates, seat covers and side steps for my 2021 Ram 2500, Waited for 30 minutes. No help! just parts personal on computer and laughing. I guess going try Premier Dodge.

My mother and I had the BEST experience here the other day. Luis Morales, his assistant Steve, and the finance manager Frank were all so extremely kind and worked with us to achieve the best deal they could for our new car. They treated us as if we were their family. They also answered our questions quickly and truthfully, no stammering and no vague answers. Everything was clear. Definitely going to be coming back.

I go here for all my service needs and I always get EXCELLENT service from Ren. Im always taken care of and Im always in and out in a jiffy. I would always continue to come here.

2 hour wait for an oil change with their Express Service. Not for me.

The parts department is top notch. Fast delivery and perfect part selection.

I cannot stress how lovely the staff is here. Everyone is very friendly and i wanted to particarlly thank Jim, James and Eric Jones. They were amazing and gave us exactly what we were looking for and more. Jim is a sweetheart salesman and really talked to us like family and he is very knowledgeable. So glad he helped us out because we did not have the same great experience at a different location. I was looking at the same car for the same price at these two locations and the experience and savings were like night and day. Jim really turned our day around and i left with a new car. Im so happy with my purchase!

I bought a pre-owned Ford truck F450 I purchased a $3500 protection plan of course when your in finance they try to add the alarm system and all the other extra cost.. when you buy a car your always waiting and stressed and if your not a expert in contracts pay attention to what they sneak in on the contract I had to go back and remove a $1300 dollar alarm system from them I absolutely signed NO .. I still haven’t got refunded after going back twice to get the finance guy to remove it ..! Along with my truck breaking down in 28 days on a highway driving to Texas 600miles later and they tell me sorry your on a level 1 warranty doesn’t cover your $4800 service bill.. I called several times and got no call back just a e mail from managers pushing me off to another manager or finance office. I had moved to Texas when my truck broke down on highway so I couldn’t go to dealership and get in front of someone. They blew me off and ripped me off. Never buy a car from them and bring a business expert or lawyer to read over your contract guarantee others have had the same issue. Never again!

Love this place there awesome I visit two dealers before I settle here and got my babe 2015 Overland and they make me a deal i couldnt resist i would recommend them to family and friends

Horrible wait times!! Even with an appointment you have to wait in crazy long line just to get your vehicle in to get serviced.

Excellent customer service Jose was amazing and very helpful. Also free shuttle service!!! :D

Best customer service; amazing buying experience. Dealt with Panda; Luis and Robert, they were absolute professionals. I highly recommend visiting Cerritos Dodge; you won’t regret it.

Its a first come first serve type of service department. Appointments dont matter so dont waste your time like i did. Service department is a joke.

As a shop owner I do recommend my customers to allow me to use good quality oem parts so as champion Chrysler did not have all the parts I needed cerritos did parts yes quality yes I hope but as for service not at all satisfied guy at the parts counter was a bit unpleasant seemed as if I were Interrupting his days schedule so that would be my only reason for the 3 stars where as at champion a lot more pleasant and helpful not looking for a life long friend just to be hospitable and as a business owner and father of three college graduates and milatry daughters I know what I expect as far as good quality service goes.

Ask for Cerritos Dodge Chrysler Jeep RAM. They are beyond helpful, patient and knowledgeable. The process of leasing my car was fast, easy and pleasant. This was my best purchasing experience ever and I highly recommend their professionalism, communication and follow thru.

Customer service is always A+, they make you feel comfortable and very welcomed.

My son took the car in for a oil change but the dealer offered him other services which supposedly where needed. But we didn’t think those services where actually needed so my husband called in rite away about 15 minutes after checking in to have it cancelled but apparently no one spoke spanish so by the time he did get in contact with a spanish speaker it was too late the service was almost complete. How can a big service which is being done to a jeep be done in 1 hour that’s impossible . so from $118 we were suppose to pay we ended up paying more than $500. and on top they didn’t even wash it

We bought the jeep here and I love it! Goes through anything

Love Cerritos dodge especially Nick and Mo. So helpful and friendly. Very professional. Will be back to get the next new car in a few weeks. The only place to shop for a great auto at a great price.

Great service. Very attentive. Pleased with my visit

Great service! Daniel in the service department gives great customer service!Daniel was good help, Last time I was there he gave me the wrong information, that could of helped me fix my jeep sooner, come to find out that the parts i needed were covered under the warranty, i got the problem fixed 2 months ago & its back to how i took it in when ir needed work done, Im not sure what to think or do, i spend my hard earned money for this service, I expected more from them.. now i have to take time off to take it in again and be without transportation for i dont know how long, because of their poor work.. Im really disappointed Ive been coming here for years 👎🏼

We went to look at the Jeep Cherokee Trailhawk and no one bothered to come out to greet us or offer to unlock the SUV to see if we wanted to buy. I think Cerritos Dodge is gotten to big for ther britches! Myself and my family bought our cars ther for years. No more for me gonna try HB today.

Everything was good, staff was very helpful Dianne service calls & Isaac service department were very friendly experienced on service needed. Entire staff was great with all the added Covid-19 protocols in place. The bad part was the 3 hour wait for 5,000 miles service.

Was going to purchase a car but the salesman would refuse to give me an out the door price.So finally after emailing him, he gave me a price higher just because Im out of town. I will take my business elsewhere. . not very happy

This use to be a good place to have your car serviced. Not anymore. Its been going down every year.

Great service in sales, and we got a very good model year-end deal. Thank you! That was written in July of 2019.On March 14, 2021, I walked in and was met by Valerie in sales. She showed me a brand new Ram 1500 Limited. Wow, what a beautiful truck! Well, she talked me into buying it with some great incentives and discounts. Great service and an awesome deal. Thank you again! From a repeat customer.

Ive been going to them for a couple of years. My first experience was not pleasant but theyve fixed their ways. Now I can recommend them. Good to go.

Been here a few times... Even bought my last vehicle here. My original 3* was an accident. Ive only had one bad experience here, that was with service.My experience buying my truck was flawless. The salesman was really a conduit to the sale. There was no pressure and they were upfront about everything. I appreciate that and would come back to buy another.I have had service and warranty work done here. One bad experience was that I was told something was fixed, got home to load up for my vacation and it was not fixed. I managed to rig it up to work for the drive to Seattle and back. Decided to not pursue it after that.... Since I wanted to replace that vehicle anyways.My last 2 service trips have been stellar. The most current trip, I called ahead and talked to a service rep. Explained to him what happened and how I am in a tight schedule. He verified that they had the part and gave me a window that was favorable. This is how customer service should be.

Crampy, they lie a lot at this dealership

Went to service our Ram truck. Was provided excellent and prompt service. Our service rep was courteous and very upfront on what needed to be done. He called back very promptly to give us accurate pricing on a particular part. Received our truck back faster than expected. We were very satisfied with our service experience.

They only gave me one 🗝️ for 2020 buick enclave that told me they will give an extra one but I havent heard from them, Then when you call them they just ignored your message they never call you back Im very desappointed of this dealer once they sell you the car they dont care any more not recommended dealer look around for others dealers many options out there.

The price is way too expensive. Go somewhere else if your car has a issue. My engine light was on, so I did a engine check. At 10am, I was told to spend $1,400+ to fix two things. Since I was at work, I thought it might be a huge issue. I said yes. After that, I asked the service guy for exactly the problem via message. He mentioned “SPARK PLUGS/COILS/PCV VALVE/DECARB”. I searched online and My coworker told me it was not worth it. At 10:30 am, I want to stop the maintenance, but the guy mentioned if I stop it, I will be charged for around $500 labor fee. It was my first car maintenance experience, but I did not feel well. In the end, the service guy gave me a discount, but I still spend $1149.42.

I went there because it was supposed to have a AAA discount.Which not much,they claimed no type of discount of any sort. I offered 9,000 and my car fof something that was 10,600 and something.And I am a disabled veteran.No discount.

First and last time here.My boyfriend gets his oil changed here for about 60 dollars and he has a bigger tank then mine.I came here and they charged me 100 dollars when I asked why was it more they said because my car needs synthetic oil but my boyfriends car got the same synthetic oil we compared receipts and they did the same thing to his car that they did to mine but I got charged 40 bucks more. You guys are scammers and that’s the last time I go and I’ll be able to tell everyone about how you guys work as a company .

Bought a Durango from these guys. Diego was amazing and knew his stuff about all the cars on the lot. Very helpful and went above and beyond with his service. Dudley was our finance guy. Very nice and professional. Made me feel at ease and didnt give me no BS. By far the best car buying experience we had.

They posting fake price and you can’t drive car before you buying

Stay away from this dealership. From the lack of professionalism from the receptionist who does not pick up th phone, instead transfers you to random people’s voicemail, to the service manager who hung up on me after telling me to calm down (Jose)as if I were his mother or daughter, to the lack of knowledge from the warranty and lies. Avoid this place. I dropped off my car yesterday at 2pm. It’s 6:47pm the following day and still nothing is getting done. Stay away. I am filing a complaint directly with Jeep and Mopar too for lack of training and working with my sister who works on Lemon Laws. My car is barely at 60K miles with engine failure. Stay away. Worst place.On a positive side. The shuttle driver is super sweet, intelligent and has a bright future ahead. They should hire more people like him.

Very good customer service at service deparment

Be very careful I DO NOT RECOMMEND IT For oil change ok nice the last time I pay $400 to $500 for ccv filter in my dodge and 8 weeks I need replaced????? This time I pay $45 dollars and replaced in 20 minutes,

Great dealer, always come here for my oil changes. Always nice, professional and my wait is reasonable. Waiting area is always super clean as well.

Service has changed alot. I had to wait in my car almost 30min just so they could start my paperwork

Dont trust Andrew, he does not tell the truth. Go with Alfredo he is honest and trustworthy

Great service and great people. Fast quality service.

Avoid at all costs. Horrific customer service. We ordered a part back in September. They never put the order in the system. Called again today and the order wasn’t in the system still! Then they say they had the parts in stock all along, and the service team should’ve called us, but they never did. Both last names were misspelled on my order, as well as phone numbers. Then I gave them my vin number, and they couldn’t find the order with that either. Awful! Awful! Awful! Waste of time!

Car loan dpt,1 t0 10,10 the 2 ladies Sarah and Briana, excellent job ;no complaints .keep it that way.

I have always come here to get service done on my dodge caliber since Ive gotten it. The service is good and the wait is not long when I come. The waiting room is big and even has a small play area for children. They even have free WiFi.

Just bought our Chrysler Pacifica Limited Hybrid from here. The staff were really friendly and helpful. We had drove all the way from Menifee, and it was worth it.

Great dealership Top notch sales team! These guys treat you like family and are hands down the best Ive ever dealt with! Dudley and Jerald took care of us and had us covered at every corner. If in search of a new Jeep, Dodge, Ram Truck or Chrysler please do yourself a favor and go see these guys. You wont be disappointed! Thanks again guys Vanessa & I couldnt be happier. A+++

Its REALLY frustrating when you set an appointment at 7am on 8/24 and the employees are not there. I went to drop off my car at the dealership just down the street and my husband is still stuck in line waiting to be checked in. Its now 715an and a representativehas barely started to take down vehicle information. But no cars are moving forward to enter because there is only one person.... The only good thing is that there is some light breeze. 719am and now there are 2 more people that came out. I will come back and revise this post pending on the work of the car.

This place sucks... Sales staff is un helpful. I bought my 3500 HD at Orange Coast .

I had a horrible experience that quickly turned into a positive experience. The service department lead by Brian Grosman went above and beyond to make me happy. Such great service! I was constantly updated with the status of my repairs. Brian and his team did an excellent job to take care of me. I truly appreciated the swift action taken to quickly resolve my vehicle issues. Such a great service team. They earned my trust and admiration. Definitely will be back for future service needs.

Just stopped by for info. Great service, got just what I needed.

Had 2.5 bad experiences over the years. I would not recommend this dealer to anyone for any purchase or maintenance of a vehicle.

It wasnt a good experience. The service was sub par. I went for an oil change and the cudtomer service representative was discourteous. I wouldnt and wont return to that location.

Out of their minds with prices(service department)

Great service

They redeemed themselves from the wait time for a advisor to talk to me in the quick service and customer service, fully recognized, satisfied customer, will continue service with my charger hemi

One of the best dealerships I’ve ever been to. My guy Diego took care of my family and I & was very patient with us. If you’re looking for a vehicle here ask for Diego or call ahead & ask for him. Trust me you won’t regret it!

Great, these guys and gals are on top of there game.Thanks Wade & NickJeff Shanholtzer

My go to dealer amazing customer service employees are very helpful

I had a very unpleasant experience shopping for a new SUV at Dodge in Cerritos. The sales managers were very unprofessional, rude and will team up on you if the sale is not going their way. Spare yourself the stress of a horrible experience and go to another dealership. I was forced to take my business elsewhere because of their unethical way of treating their customers. They will lie to you and trick you into paying things within the contract that we’re not disclosed. I tried to contact upper management before leaving this review and had no luck and no reply from anyone. I ended up going across the street to Penske GMC and I was treated with respect and purchased a brand new vehicle. I was very happy with their customer service at Penske. I would never recommend any friends or family to this Dodge in Cerritos. One star too many .

Worse service ever, just trying to get ahold of anyone is a task. Avoid this place if you have to, not sure who runs this place.

I just dont know why they say fast Express oil change when you still have to wait 2.5 hours for just a regular oil change they should take that off

Jose was great!!! He made sure he had all of the details to keep my car in good shape!!! Would definitely recommend this dodge dealership!!