DISHONEST CROOKS!Since taking my vehicle to an out of state dealership to confirm Kuni Hondas diagnosis of a faulty gauge cluster, I am compelled to inform current and potential customers of Kuni Honda of the dishonest business practices of this location. Originally I had taken my vehicle here (Kuni) for a fix on a recall, only to find that after the work was performed, my fuel gauge instrument cluster had stopped working. I took it in for a follow up appointment, and was informed that this problem was not recall related, and would have to pay out of pocket for a new cluster (~$1800). I was assured that everything was done to diagnose the problem (including dissassembly of the performed recall and swapping of a known functional gauge cluster), and this would later be discovered to be a lie by another dealership.My vehicles warrantee had just expired, and I was told by Kuni that nothing could be done on thier end to resolve this issue. Fine.So I took my vehicle to Finlay Honda in Las Vegas, and they assured me that they would go out of thier way to resolve this issue as I have been a customer and owner of several of thier vehicles for over a decade. They offered to fight on my behalf to fix the problem at a reasonable cost, which is much more than Kuni ever did.Long story short, after performing thier own inspection, it was discovered that Kuni Honda did not perform the measures as stated in their original diagnosis, as it would be impossible to miss the problem (fuel tank hose was wrapped around the fuel pump float).So, after many trips to KUNI, in the end I ended up just wasting my time with them, and almost made an $1800 mistake of letting them fix my car. DO NOT WASTE YOUR TIME AND MONEY HERE!
Bought my car there and go there for all my service. The place is top notch. Comfortable waiting area. Prior to Covid, snacks and hot/cold drinks while you wait. Free wifi.
I just LOVE the way I am treated as a valuable customer! Yes, prices are somewhat higher than the local repair shop but I believe the difference is worth the peace of mind knowing that my repairs are inline with Honda standards and recommendations as well as knowing that they are fully guaranteed.
Best decision I made in a while. Great customer service and professional mechanics...
Excellent service. Enjoyed the video they texted me of the service on my vehicle.