Absolute NIGHTMARE service here. After driving 45 minutes each way to get to this store to try to get a mistake made by their tech corrected. At least I sure hope it was a mistake because if they intentionally used different style screws to re assemble my iPhone when they changed the screen out the last time it broke then thats way messed up if you ask me that would mean that their techs that are supposed to be professional at what they do went out of their way to maliciously use screws that only they can remove to force who ever takes the phone apart next to bring it back to them to remove these specialty screws that only they have the tool to remove. On top of that I was standing in the store for 20 minutes before anyone said a word to me. I come into this store after working all day and Im sorry that my job requires me to get dirty while I work but you dont need to discriminate against me because I am dirty and might look poor to you. I happen to be a very well paying customer that has already spent 100s of dollars at this location. But after this God awful experience I will most definitely be taking my hard earned money elsewhere even if that means driving over a hour to the valley to do so. If I could leave you a zero star review I would. Also the employee that I was treated in such a manner from was not just some grunt min wage worker it was the owner of the shop you would think the owner would have been intelligent enough to provide better service to a already established customer. Oh well you if I were a new customer reading this review I would stay far away from this store!

Fast friendly service and great work changing my phone battery at a reasonable price.

Very helpful customer service. I got new batteries for my Jeep remote. Mark put them in quickly and I was back on the road in no time.

Fantastic experience. Their system wasn’t pulling up the battery for my car, so he had to go out and look at the battery. They had it in stock and replaced it for me right away. The whole process took about 30 minutes. They also replaced 3 key fob batteries for me.

My phone is 5 yrs old, and I was glad to see they had 1 battery left hanging on the rack.Unfortunately that OLD WEAK DURACELL battery cannot perform with reliability.This new baterry can barely keep a 6 hr charge. Compared to my factory original which would last Over 8 hrs !

Great service (from the time I entered the door which is NOT common these days unfortunately), very friendly and knowledgeable!!! Loved my experience! 1st time there and will definitely go back!!!

Staff friendly and helpful, they always have what I need plus light bulbs that last me more than a year. Thanks guys

The Boost Mobile agent was knowledgeable about their product super helpful and very quick

Your employees were extremely helpful to me, in my opinion, they went above and beyond.

Great service always from the time you enter the door and leave the store

Prompt service. Accurate product delivery. Friendly staff.

Great selection and knowledgeable employees.

I walked in with bulb in hand & 5 mins. later walked out with new one. I wasnt sure you would have one, but would be able to tell me where I could find it. Was a pleasant surprise to walk out with a new one thank you so much for such speedy & courteous service. Gary

The guys were very nice, did a great job and very safe and fast . Job was done when they said it would be. I have already told a friend that did not know you were there.

Not friendly and not very helpful!

I ordered online and it was available for store pickup within minutes. The staff was helpful and courteous. Oh and the most important part of my experience was that my purchase of a battery worked perfectly! Dont shop just anywhere online and wait days for what you need, shop online at Batteries Plus Bulbs and get it that day!

Super fast and friendly service. I will definitely go back. The price is a bit high but it does come with a 6 month warranty so it was well worth it:)) Had my screen replaced on my iPhone X:)

The store in Casa Grande carries the phone battery I need, the Duracell warranty is the best, and the staff was incredibly helpful!

Quick, quality screen repair. The staff were polite and attentive to my needs.

I ordered online and within a minute or so, the order was ready for pickup at the store. The process was quick and easy.

How do you commercial account doesnt have many perks ay this franchised retailer

These guys have everything.....whatever battery you need most likely they have it. Customer Service is great. No wait time on checking out....Glad they are in town since I have those damn remote operated ceiling fans and need to replace batteries frequetly

My order was ready much earlier than I expected and the associate who helped me was very friendly and helpful.

Good, fast service on a battery change. Explained things well, and were efficient.

Thank you Great communication skills with staff

Great prices and great people to work with at the Casa Grande AZ storeI have been doing business with them for 3 or so years and the staff is great. Jessica is great to work with as well as the hands on owner !Makes my job less stressful :) win win for me. Give them a try and you wont be disappointed.

I am a repeat customer and have always had great service, friendly staff and a clean store!

Nice helpful and friendly if they cant fix your phone theyll give you a place where you think you can get it

Fast and good service.

Great guys! I walked in with 4 minutes to spare before they closed, I didnt realize they closed at 7pm on a Friday. Didnt bother them one bit, I still apologized but they were fine and said Were here for you.Not getting into why I needed to return the halogen bulbs, but didnt realize their return is for 24 days, it was 2 days late, but with husband being a truck driver, its hard when he is home for short periods and not enough time to do it all.The main associate, maybe night mgr. Was nice enough to return them for me and credited my acct.So I do appreciate these guys, and reccomend their services.

Jessica and her staff are always helpful, friendly, knowledgeable, and courteous.

They now have smart phone supplies.

Ive gotten my phone repaired by them many time always fast with good service.

I was relieved to find my battery in stock for a decent price. Online order was ready quick and the customer service was great.

Store manager repeatedly talked over me, not really interested in helping me find a solution to my cell phone battery problem. Sadly, she clearly isnt empowered to think outside the box, she has one solution and thats it. Buy a battery from her, wait several days for shipment and then get your phone back. (Long story, I HAD a new battery in my hand, just needed someone to install it. All she could do was keep repeating store policy rather than help me find a solution. When I asked if there was someone else in town who might be able to help me, her response was well, no one will work on your phone. Then she tried to tell me I had a $1000 phone, when its only worth $125-$200 and I gladly would have waived liability. ) She didnt care why I needed the phone fixed same day (medical reasons). So I found my own solution... theres a repair shop (Yup! We can fix it!) down the street who understood my distress and installed my battery for me in less than an hour.

Great customer service. Very friendly and welcoming. Thank you for a great experience.

Terrible experience. Drove 20 miles with my elderly father down to the store to pick up 6 batteries for his golf cart. Cashier was ringing him up and everything was going smoothly. Then we got the total and it was about almost $700 when we were expecting about $600. My father seemed confused and explained that he thought the price was $15 less per battery, he just saw them at another location the day before. The cashier seemed new and confused. I think he genuinely was. The older guy behind the counter seemed a bit rude and gave us some attitude “you saw that price on OUR website??” And my dad was sure he had. I began to doubt my aging father expecting of course the store would be right. We asked for the Gilbert store’s phone number. They didn’t seem in a hurry to find it. I pulled it up on my phone and called them. Sure enough they had the batteries for $15 less per battery. They explained that franchise stores can set their own pricing! The store we were standing in didn’t tell us that, they just acted confused as to where my father could have seen a lower price. The younger cashier kindly called the manager on her cell phone but she declined to price match or do anything for us. Obviously we walked out with no batteries and a 40 mile wasted trip. Disgusted with this place I won’t be shopping here again.

We had a great experience ordering the batteries online and picking them up at the store. The store clerk was quick to locate our order and bring out the two batteries. It went very smoothly, and made for a quick stop.

9 because some people have their mind set they would not go there. We have always had very good to super service.

This store was awesome. Got me in and out quick. Opened on time. Sales guy was courteous and professional. Got the exact replacement for my quad.

Friendly and fast service. Went above and beyond when changing out my cell phone battery - checked the charging port to ensure that it was working fine.This is what customer service should be! Well done!

The purchase part was OK, but this whole experience asks for my email address ten times with password, and than they trick you into a survey, and than reward you with a one year subscription, to up to four magazines, and an automatic renewal. Not a gift, a sneaky obligation. I am not happy at all about all the sly ways of getting into my pocketbook

Needed batteries for our AED (automated external defibrillator). I ordered online and picked up the next day. They were twice as much as Amazon for the exact same thing but we cant run a clinic with a bad AED.

I did an order online.... few minutes later got a email my order was ready. Showed up at the store and the staff was great, even being a Sunday (which I was surprised they were open) and veterans weekend. Bike was up and running again.Thank you for getting me back on the road

Quick & easy to schedule (online) and shop people where very knowledgeable

Ordered online last night and picked up today and the Young Man installed the battery. Very helpful.

Usually get my truck battery at Costco, but didnt want to mess with installation, so decided to pay extra went to this Battery+ today, and let them install it. Took them forever - they had improper tools, and had trouble with the clamp holds the battery in place. Long story short, it took them two attempts to get the battery properly connected, and in the end, they didnt bother to connect the clamp that holds it in place! I have a 4x4 truck, it could have easily bounced out.This was my first and last experience with battery +. Next time Ill do it myself, or go to a real mechanic.

It was a very quick and pleasant experience to get a new battery for my car.

Ordered a motorcycle battery online for in store pick up. After confirmation, I received a phone call about 10 minutes later from someone at the store telling me my battery was ready for pick up. Motorcycle batteries normally need to be filled with distilled water, acid added and left to trickle charge overnight. But this one was ready to go, so I changed it in the parking lot (and they found two extra battery nuts because I dropped mine somewhere out of sight...Xtreme battery comes with 12 month warranty, fyi, but my last one made over 18 months so Im happy with that.

Ive known the owner of this great store for years! And when I lost my job the owner showed me some kindness and helped me with a problem I was having with my phone battery!!! Plus its got what a person needs for batteries and such!!!! Enjoy your time there!!! Hallelujah Amen!!!!😇😇😇

Friendly, knowledgeable, easy, value.

They didnt have what I needed, but they were very helpful.

Had what I needed at a good price with exceptional customer service. Ill be back....

They were very friendly and helpful with this purchase will do it again

Excellent service and very Helpful personal great prices for the key fob and the cutting of the new car keys

Can I give a 0 start rating? No customer service in this store. No personality. Rude. No help. Sells incorrect batteries, KNOWING/ADMITTING they knew it was wrong, with NO explanation, NO help and NO direction, making a customer come 11 miles back to get a refund for the wrong battery! $150 screwup! Thats a lot of money not to be honest with the customer! Find another Batteries Plus, even if you have to go to Phoenix!

Ordered the battery online for in-store pickup; received a 10% discount, & the store manager emailed me right away letting me know the battery was ready. I arrived at the store & she gave me the battery, plus I received immediate credit for my core since I brought my old battery with me. Highly recommended.

Ordered the battery on line & picked it up. They also checked my old battery to make sure it wasn’t any good. Very friendly staff. We will see now how long the battery will last. Everything was great

Many of their shelves were empty; they didnt stock what they said they had when I called yesterday & their prices are way too high. I dont recommend them.

Stayed one night. 2nd floor west side facing the walmart. Room was nice. Did not witness bed bugs like some other reviews mentioned. Check in was fast and friendly. Breakfast was good and started at 6am on the weekends which was really nice.

They helped me find the best battery for my budget

They have everything I need and service is top notch!

Fixed my phone less then an hour and great quality for 3rd party screen replacement.

Best customer service, went for a car Key Fob battery

Has what I needed

Girl was nice but seemed confused I bought a chip key for my car

Prices are usually higher than local retailers, but, the best place to look for speciality batteries or light bulbs.

Very friendly, made my purchase super easy. And they had all the sizes of batteries I needed.

Friendly people good prices

Had to buy a new key fob. They programmed it, works great, thanks

Over Prices are unbelievable

Batteries Plus Bulbs is very efficient and friendly in their work practices.

Good price (better with 10% internet discount), it had to be ordered by local store which kept me informed, arrived on time without problems.

Great customer service!

Nice people. Quick service.

Had what I needed for a good price and the rep was very helpful.

Had what I needed in stock at a better price than on line

Exceptional customer service, very professional and knowledgeable staff, would definitely do business with this store again

Just went in to Batteries Plus in Casa Grande, Az. The sales person answered the phone after I walked in, I waited between 10-15 minutes before the sales person got off the phone. I was then charged a very high price for batteries I could have purchased for half the price and they didnt even shrink wrap them. Thats why I chose to go there. This is my second time in that store, the 1st time they said the battery was unavailable. I purchased the battery from another source with no problem. Dont waste your time with them, I will not ever go back to this store or another Batteries Plus.

Helped me solve a batty problem. Awesome customer service always.

Might not have what you need, but will search until they can find an answer for it.

Location - drive slow so not to miss it. Good customer service

Always have what you need and excellent help.

Quick and efficient mobile phone battery replacement

Battery works GREAT! Fits as good as the original.

Helpful staff and kind

Excellent customer service

Informative and polite

Good service and great long lasting motorcycle battery

Very polite and professional service here

Good battery works like the original use too!

Your employees did help a lot with my items and questions. Thank You

Very kind and helpful staff.

Fixed broken cell phone. Batteries for pretty much everything there.

Good selection of batteries and friendly staff.

Good people, nice selection and a local.

Very helpful & Friendly!

Very helpful, good product good people.

Great service!

Can find almost all kinds of batteries there! :)