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Auto Park Chrysler Jeep
400 Autopark Blvd, Cary, NC 27511, United States
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Auto Park Chrysler Jeep
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Ti
Review №1

Everyone was very friendly and helpful. Our salesman (Johnson)was great. The place is clean and they gave us a good trade in value for our old car. And fair price on the new one. Only complaint would be that we had to make the hour drive back down the next day because they forgot to update the inspection report before we left.

Ch
Review №2

I had no plans on purchasing a new vehicle and absolutely hate the process but this was a game changer. I worked with both Justin and Jon and it was truly a pleasure. Not a single part of the process felt uncomfortable and they took the time to listen and went out of their way to make this a deal I couldnt refuse. Honestly the whole dealership had a nice vibe. I also had the pleasure of working with Cornell when it came to financing and it was a great way to close things out. Highly recommend this team. Thank you!

Kr
Review №3

LOVEEE MY NEW JEEP.At this dealership, I had an excellent experience. I really enjoyed Britney helping me out. She was so kind, gave me a rundown on the vehicle and whats best of all? In no way did she pressure me. The way she kept me informed at every step was exceptional, and Im certain I couldnt have found a better experience anywhere else! Thanks Chrysler Jeep.

To
Review №4

Brittany was very helpful from my first contact over the phone and when we met in person when I dropped off my wrangler. She provided a thorough explanation of what the issue may be, of what would be done, and ultimately what was done. Super friendly and helpful!

Mo
Review №5

Me and my brother bought our first car here (2018 Jeep Wrangler). We were not sure what we were looking for as weve never owned a jeep but after learning more about the Jeep Wranglers from Bryan and seeing what we could do with one, we decided to purchase. Bryan helped us through the entire process of purchasing the car and gave us tons of information on the Wrangler and Jeeps in general. The entire process of purchasing the car was very easy and simple thanks to Bryan and the other staff. We absolutely love the car.

Je
Review №6

Great experience! Bob the Salesman was so nice and helpful. Coy, the Manager was wonderful helping us with an issue. Terry in the Service Department was amazing as well.

Ci
Review №7

Just got my 2021 Jeep Gladiator from the best sales person Ive ever met! Daniel is one of the best and he sure knows how to take care of his customers. I thank him and AutoPark Jeep for getting me into my dream car for an amazing price! I highly recommend them so go get your dream car!

Be
Review №8

I just purchase a lovely used car from these guys. They treated me royally. My salesman, Johnson was patient with me and I didnt feel pressured nor rushed. Im not the easiest customer when making a large purchase such as this one. He asked the right questions before setting out to do a test drive. The questions helped to zero in on what I could afford. Once I chose my car I met with the finance manager. Mr. Parks was patient with my questions about GAP coverage and fender-to-fender coverage and respected my decision-making process about the pros & cons of the coverage. There are 2 things I encourage prospective buyers to consider:1. go in knowing the process is gonna take more time than you thought and 2. be realistic and help the salesperson help you. If your credit score is poor thats gonna limit your choices. A good credit score is a bargaining chip and gives you more options. Thanks guys for a great experience.

In
Review №9

Best service for Jeep, good waiting room, nice decent staff.

Ch
Review №10

We have now purchased two vehicles from AutoPark Jeep within the last two years. Both transactions were straightforward, transparent, and simple. I would definitely recommend giving them a shot! Thanks for an easy purchase Ben P and Daniel E!

Ja
Review №11

This was my second time getting work done here. They are polite and professional. The waiting room chairs are not comfortable but they have free WiFi. The snack machine was being serviced when I got there.

Ju
Review №12

Recently worked with Diamond Fletcher and Cameron Moore on the purchase of a new vehicle. Diamond was a patient salesman, ensuring all of my questions, concerns, and preferences were addressed. Cameron was also willing to make the deal happen. I would purchase from them again.

Th
Review №13

We arrived and the vehicle we made the appointment for was sold. We had Yudelka Reyes help us in purchasing a vehicle after we was informed that. She was patient and eager to help us. Overall, a good experience.

Ch
Review №14

Ordered a new Wrangler from Leith and everything went great. Larry Tomos was super helpful and stayed in touch via text/phone the entire time. It was the easiest car buying experience Ive ever had. Cant recommend them enough.

He
Review №15

Wayne, my service advisor, sent me photos and a video of parts that needed replacement. I am impressed because the service crew kept me updated on the progress of the work they were doing. This was a winner for me.

E
Review №16

The service here is pretty good. They were courteous. However, they don’t allow appointments for oil changes and their time estimates are completely off. Whatever time they tell you it is going to take - double it.I asked how long it would take and they said 1 hr to 1.5 hrs and I ended up waiting over 3 hours. If I’d known that I would not have waited because I specifically told the service advisor I couldn’t wait longer than 1.5 hrs.

Sh
Review №17

My car was Great yet when I went to pick it up the front desk was rude and looking at me like I had egg on my face. ignored me standing there for about 5 min I had to ask was I in the wrong place. What is sad is that I purchased my car from here and was ready to purchase another I WILL NOT NOW! Perhaps if I was a White woman I would have received respect and attention

Be
Review №18

I was checked in right away. I was texted by the service advisor letting me know if I needed anything midway through to let him know. Jim the service advisor explained very clearly to me what the technician found. The lounge area was quite comfortable.

Ka
Review №19

Heather has helped me purchase two cars. She is great. Unfortunately this time when I went back to finance, Cornell was extremely pushy to the point where I was extremely aggravated. He kept pushing for GAP insurance which I said no to a million times. Then he said he “added it in” for me adding money to my monthly payment. No. I don’t want it. Then found out my monthly payment was in fact lower and he was just adding things to it. I also don’t believe he got me the lowest rate. When I asked he told me I was at 4.7% and I said that’s too high and he said I could do 3.99% for you. Like how did that come out of no where?? Go to anyone but Cornell for financing!!!

La
Review №20

The Pre-Owned department is lack luster at best. Our salesman Justin was abrasive and rude. We came with money in hand to purchase a car and after the car didn’t pass inspection with our mechanic they refused to even see if the car was still under warranty because they had received the car from another lot. After wasting four hours of our time Bruce said that they wouldn’t make any of the repairs highlighted by our mechanic. When I asked him if he could check on the factory warranty because the car had very low mileage he refused. Neither salesman we worked with seemed enthusiastic about doing being business with us. At this point we are asking for add on options, Justin wouldn’t cover any of those until we made the deal complete. However, knowing the cost of those add on additions would help us in that decision. I strongly feel because we were two African American females they just shoved us away without regard. I’d never recommend anyone to this dealership!!!

Ch
Review №21

I have had multiple bad experiences at other oil-changing establishments that damaged my vehicles. I feel like the technicians at Autopark are knowledgeable and are bona fide mechanics.

Pa
Review №22

I like how they explain everything to me in a way a non-car guy can understand.

Dy
Review №23

Cannot say enough positive about this dealership. From the sales side of things to the service department always being top notch. Will gladly continue bringing my cars here for any service I need and will buy my next car here!

Me
Review №24

Today we bought our 3rd car from the Auto Park- if it were not for Bryan Nelson this review would be zero stars. Bryan alone would get 5 stars. Over the weekend we started out with Justin- he was abrasive, rude and an over pompus a** and needs to be fired. I told the general manager the same thing. Bryan overheard the way we were treated by Justin and wanted to make things right. He did not like the way we were treated and WOW did he make things right. We left and planned to NEVER return but later that evening Byran went out of his way to text us and check on us and gain our trust back. He went above and beyond to get us into the prefect Jeep for us..way better then was Justin said we could afford. If you want to be treated with respect and make the car buying experiece what is should be and left the games to a**es like Justin. Not only did he treat us like we were there to buy the top of the line car.. he treated our daughter like she was part of the car buying experience. He even showed her his Jeep...and ducked ours for her. FYI...if you are looking for a JEEP he is a very advid JEEP guys and will take good care of you.

An
Review №25

Such a bad experience at the dealership. Booked an appointment for the test drive. Got call and confirmation from their associate over the text and phone that yes they have both Wranglers (Sahara and Sports S) for test drive. Once reached there, blunt response was - we dont have them in stock. Once I showed the text messages person inspected the lot and found one but came back in few minutes that he dont find the keys. They have no regrets of wasting 2 hours of me and my wifes time. I guess in these times everything is allowed because we can make excuse of everything - employees, covid, poor supply chain instead of finding a way to improve our service. Wait may be we are still living in a world where dealers can play typical old tactics of getting people into the door. Dont fall in trap (like I did) as you go through your buying experience with them

Ja
Review №26

Spontaneously took car in for an inspection, fast friendly service. Awesome waiting room with some nooks if you have to work and a closed off room for the kids!

Jo
Review №27

The sales experience was very smooth and Marvin was great ot work with on securing my new Jeep Grand Cherokee.

Ky
Review №28

They were more than willing to email me and call when they were trying to get me to schedule a test drive and sell the vehicle but couldn’t take two seconds to call or email me to let me know the vehicle has already been sold when I had an appointment scheduled to come look at it this morning. I don’t have any problem with the vehicle being sold and don’t expect someone to hold a vehicle for me or anything like that but a simple email letting me know that the vehicle was no longer available would be a minimum a common courtesy and would have saved me from wasting my entire morning and spending an hour and a half in the car with a newborn. This is terrible customer service and is unacceptable.

Am
Review №29

Everyone was friendly and helpful. Heather was my sales associate and she was great! Great personality, listened to what I wanted and helped me find the perfect vehicle

Br
Review №30

The service department is top notch! Brittany went out of her way to help me and kept me up to date throughout the repair. Thank you!

Ky
Review №31

The service yesterday was great. From the gentleman that greeted me and took my keys, to the service rep. working me in to address the battery issue, to the return of the car wiped down and ready to go.

Ta
Review №32

Zero Stars if I could have not checked one. Bought a used car from this place, was promised a gift card, never got it, promised lunch, never got it. Said they did an oil change, they never did. Owned the car for 8 months, and I am now searching for another car, as the car I bought from these people, now needs a brand new engine!!!! This car was for my son who is in college and drained the bank buying this one. I will NEVER go back here.

Ri
Review №33

Just recently purchased a car at this dealership and did not have running boards. The sales person told me that they would allow me to get the running boards at their cost, only to find out during the install that there would be no break in price. Had I known this I could have gone someone else. Please make sure that you get everything in writing and dont take the word of your salesperson. This is my last purchase at this dealership.

Ea
Review №34

Easy to plan (ie; the express service), serviced car in a timely manner, communicated well during the service

Jo
Review №35

Jim Curlis was our advisor for the second time and we have been extremely pleased with not only him but the entire service department!! Jim was very patient in answering all of our questions, made recommendations on things that needed to be done and even added some humor to the visit. The mechanics went above and beyond in the work they did and we are very pleased with how our vehicle is running, and our cashier was very friendly!

AV
Review №36

Everyone we dealt with throughout the process of purchasing our Jeep was very friendly, no pressure, no rush. They seemed very knowledgeable about the product and happy to answer our questions.

Ju
Review №37

Bought a used GMC Sierra from these guys and it was a wonderful experience. Sales staff were friendly and helpful, especially Heather who did all she could to get us our truck. I told them what I needed to pay and she did all she could until they could meet that number. They had everything setup so when I arrived I only had a couple of papers to sign and I was out the door. I recommend this dealership to anyone looking for a new or used vehicle.

Ma
Review №38

Mr. Johnson is the man to see! My husband and I just bought a jeep grand cherokee and got the best service you could ask for! Mr. Johnson was very nice and easy to work with! Even when finalizing our paperwork with the finance department we were treated very well! Overall, it was a great experience and in the future we will be back!

Ro
Review №39

I received an excellent quote over the phone from Ryan and scheduled the service through him. I dropped the vehicle off in the evening with the service that I desired. Daniel contacted me in the morning, and we went over the details. He had to coordinate with the Part and Service Managers to provide the service at the agreed upon price. Most other dealerships wouldve easily blown me off and told me they couldnt do it. But your guys got together and made it happen.

Do
Review №40

Got there before 8 oclock for a oil change, told me I was 1st in line still didnt get out of there till 8:48. Theres a sign when you drive up says quick oil change not too quick

Sh
Review №41

The great customer service.

Ma
Review №42

Wayne is awesome in providing transparency and great customer service. When Vincent left I was worried that the service will not be the same. But I was wrong Wayne pick up the pace and exceed my expectation. Kayla is great as well and I am grateful for both of them. On the other hand, when I got home I smell something on my engine. When I open the hood it shows that there were spilled oil after my oil change. I appreciate the mechanic that worked on my car and I am wondering maybe this is just a one time that it spilled because he was so busy. I have attached some pictures of the oil.

La
Review №43

My service was terrible. I sat at this location for 5 hours just for an oil change, inspection, and to check on my brakes and tires. I even made an appointment right at 8:30am and for whatever reason other people who didn’t make appointments were seen and finished way faster than I was. Every time the girl came to tell me “30 more minutes” it actually turned into 4 hours. I also missed my doctor appointment which now has to be rescheduled for November. It was completely ridiculous. I will NEVER return to this place again!

Je
Review №44

My experience was much quicker and the greeter was so pleasant while I waited. I’ve come to this dealer since moving here 3 years ago and it really is always pleasant..even thru COVID...the greeter even took me over to the new Jeep’s since I’m thinking of getting a Wrangler and introduced me to someone..no pressure at all..unfortunately inventory was nil for the one I wanted..but they had a lot of others.

Ja
Review №45

My wife and I had an excellent experience with this dealership. We would particularly like to thank Nick Marino, our salesperson, who was quite obliging and not pushy at all. The finance department was easy to work with and we enjoyed our experience with Dhruv.Lastly, the service department was great to work with. They were quick, polite, knowledgeable, and helpful!

Br
Review №46

The ONLY place to get your new or pre-owned vehicles!Stop by

Sa
Review №47

Update!! after a significant service: My service advisor Leighton was extremely helpful and got me taken care of right away. My jeep now has a significant scratch on the passenger side front quarter panel. The front end was covered in antifreeze after the service was completed. I now wish I had video documented my vehicle as I dropped it off to be able to back-up my claim that this giant 3 long scratch through my clearcoat wasnt there before. I bought my Grand Cherokee from here and I wouldnt hesitate to buy again; however, I will always video document my vehicle before being serviced here again.

Pr
Review №48

The Staff is professional and courteous.

Ri
Review №49

Very fast service in the express lane. Oil change and tire rotation plus a multi-point inspection. Fast and efficient!

Ia
Review №50

Daniel Edwards was courteous, prompt, responsive, and willing to work hard to get us a good deal on the exact car we wanted. Everything was quick, we did not spend hours in the dealership waiting to finish the deal. His follow up is excellent and he cared about our experience. I highly recommend him if you are visiting AutoPark Chrysler.

Al
Review №51

I love my Jeep Cherokee from Auto Park Chrysler Jeep. Nicki, the sales manager made leasing it extremely easy. She found me exactly what I needed and more. Great team!

Sh
Review №52

My wife and I came to get our Jeep looked at. Brittany was our service lady and she was very nice and very courteous. We came in with a potential transmission issue that became a sale for tires. I typically get tires elsewhere but I felt like my vehicle was being held hostage before I HAVE to pay whatever they tell me. Beautiful campus and wide selection of vehicles

an
Review №53

Leighton told me they are experienced in performing my particular recall. This renewed confidence in me that the job would be done right and in a timely manner. Leighton was professional courteous and as always very friendly to me. Leighton makes me feel Very welcome and not just another customer to deal with. My car was given back to me in a timely manner. It was disinfected and cleaned where it was worked on this made me very happy during this pandemic. Excellent Service all around.

Ye
Review №54

Best place to buy jeep from, they have very good service and sometimes fix things at no charge for you, like they did service on a differentials and rear one started to leak after a year - they fixed this at no charge!

Ma
Review №55

No pressure sales approach. The salesman I was working with...L... offered to meet me on his day off to make sure I didnt miss out on a Jeep Grand Cherokee that I really wanted. This will be where I shop for my next vehicle.

Fi
Review №56

This is the second vehicle we have purchased through Autopark Chrysler/Jeep and let me say that the experience was fantastic both times!Thanks to everybody at this dealership that made our visits so easy and painless :)From Coy in the management seat to Daniel and Jon who both were knowledgeable and kind throughout the process. Even the car detail fellas were professional and fantastic at their jobs going the extra mile to deliver both cars in amazing fashion.I cant thank Leith and Autopark Chrysler/Jeep enough for their willingness to listen to the customer and deliver exactly what we needed on both occasions.I highly recommend this team of professionals to deliver on what your needs are. They have access to thousands of cars and it was no sweat for them to get vehicles in for me to view and drive before making our decisions. Their patience didn’t go unnoticed :)They were a huge difference from the buying experiences I have had in the past and for that I will be using this dealership for all my future vehicle/service needs.Would recommend with 10 stars if I were able! Go visit this dealership... they will not disappoint!

Pe
Review №57

Went to look at one of their used vehicles based on an ad online. The car looked in excellent condition in the online pictures and the KBB fair market price was displayed showing the price for a vehicle in excellent condition. But upon going there and inspecting it in person the car was a mess. The windshield was cracked from one side all the way to the other. This was not shown in the picture displayed online. It did not look like the same cars windshield. The tires in the front were bald and car badly needed an alignment and possible front end work. The right front fender well had all the clips missing so that the plastic inner wheel well lining was hanging loose. Paint on the roof was missing among many other body irregularities. None of this was apparent in the pictures since the car looks like it was sprayed down with water just prior to being photographed. Under the hood was a mess with battery corrosion only partially cleaned off. The negative battery straps were very corroded.Once I finished inspecting the vehicle I talked to the salesman and let him know that the car had too many things that needed to be repaired to even be considered in fair condition. They were listing the car for $7000 when the KBB for this car in fair condition was only $4500. After pointing this out the salesman stopped me and said there is no negotiating the price. It is being sold as is. He immediately turned around and started to walk away.My advice is when dealing with the dealership is to inspect any used car carefully and make sure based on the condition of the car it is being priced correctly. My impression dealing with them is they are not interested in having informed customers purchase their used vehicles. When it comes to their older used vehicle let the buyer beware.----------Revised below 3/09/21I see from their Canned response that they did not read what I said past the 1 star review. The only thing that make a car dealer mend their ways is seeing enough bad reviews to realize it is hurting their reputation.

Jo
Review №58

Great service! The service department communication was in constant contact via text with the status of my appointment and the status of my service. Great job and highly recommend.

Tr
Review №59

An associate was right there to greet me when I pulled up to the express lane. Express lane service was fast no more than 45mins to get in and out without an appointment. The make or break point in car service for me is at the end of service. an associate explained what was done to my jeep and went over the checklist with me to make sure I was satisfied. Job well done!

Ch
Review №60

I will never purchase a car here again. They will rip you off and not help you address any issues. I purchased a nice 4runner with black rims to later find out that the rims were plastic dipped and started peeling off after a year. It really started looking bad once I needed new tires. When I purchased the car, there was no information disclosed that this was a $6 coating on the tire to make it temporarily look nice. When I tried to get in touch with a manager they just forwarded me to a sales guy to tell me that Im out of luck and I could trade in my car if I wanted. I asked to speak with a manager again and they didnt transfer me over. For the amount of money that was spent on that car, I would hope that the they would at least help me find a solution other than tell me that Im there is nothing they can do. If youre happening to purchase a car here go in with the expectations that you wont be helped or treated as a customer later.

Mo
Review №61

Called in trying to get out of my lease early and needing a minivan for the additions to my family. They spoke with me over the phone, picked out the vehicle, worked the numbers out best they could based off what I told them and got it worked out they way we needed. The time to get into finance was a bit longer than I expected, but once we got in the office it was super quick.

Sc
Review №62

We purchased a 2015 Jeep Grand Cherokee Limited as a certified Pre-owned vehicle. It was full of rodent nests, feces and seeds. We ended up trading the vehicle in on a different GC. Rat Jeep went back on the lot as a certified pre-owned Jeep, for sale to the next unsuspecting customer. The VIN was 1C4RJEBG8FC872316, it no longer appears in their inventory. I hope it was sufficiently cleaned so that the new owner doesnt get sick.The service department was great, Vincent, Bailey and Terry were a pleasure to deal with.

J
Review №63

Just want to start out with giving big thanks to Paul who works there. My husband and I went car shopping for myself and this was our 2nd stop of the day. Glad to say we did. It did not take long for Paul to get to us and ask us questions about what we needed. He put huge effort into making us feel welcomed especially in my first “alone” car purchase. I think he was surprised that my husband was also interested in purchasing a new car as well. Needless to say he did a great job on informing us on the car we wanted, gave us great advice, was a funny guy and very outgoing. Was nice to learn a bit about him and also nice to meet the other employees there. Thank you again for your huge help!

Gl
Review №64

Horrible experience. Made appointment. After three hours after time of appointment they still havent started servicing my vehicle. Left with no work done. Very disappointed!

D.
Review №65

Brittany in the service department was fantastic at resolving my vehicle issue and had great customer service as always! Thank you again for you help scheduling the lift and for your help on this touch up!

Jo
Review №66

I leased a 2019 Jeep Wrangler this weekend and was very happy with my experience at Leith Auto Park. Rob Inman was my sales person and he did a great job. We did test drive 2 Wranglers and he was very patient. The negotiation process took a little time, but ultimately I came away with a price that I was very happy with. When it came to the paper work that was a quick and easy process. I would definitely recommend Leith Auto Park Chrysler Jeep to anyone looking for a Wrangler. They have a great selection and a great Sales Person in Rob Inman.

Ch
Review №67

BUYER BEWARE!! Sold me a very clean used 2013 JGC, wouldnt let me test drive it for longer than 20 minutes. Couldnt drive it home overnight to get my mechanic to look at it even if I left my car at the dealership. Well I decided to buy none the less, and less than 2 months later I have replaced the transfer case, both motor mounts are bad, there are multiple coolant lines, hoses and fittings that need to be replaced along with the thermostat housing. I find it very hard to believe that during the engine bay clean and XX# point inspection they didnt find any of that. Of course it is a used car and I signed as is paperwork but no one should have to dump half of the cars bluebook value in repairs right after a purchase.

Mi
Review №68

Thank you Larry! You always take great care of us!

ga
Review №69

Nice cars, good deals.

Ki
Review №70

Very friendly staff - great to work with

Kr
Review №71

I had a great experience leasing my new Jeep from this dealership. Rob Inman was a fantastic salesman and made the process much easier than that with any other car Ive ever purchased. He listened to what I wanted and I never once felt pressured into getting something I didnt want. Moreover, he was able to work with my budget to get me a great jeep for the price I wanted. Very happy.

Pa
Review №72

The person who checked us in was very friendly. We were worked in just before Christmas, which we appreciated. Communication was good. The extended warranty information was accepted and entered into the system.

Ry
Review №73

I bought my Jeep Grand Cherokee Trailhawk from Autopark Jeep. I worked with Cornell who was very friendly and made sure we were well taken care of.

Ra
Review №74

The moment I walked into AutoPark Chrysler Jeep I met Julie and she greeted me happily. While I was apprehensive about walking into a dealership alone, Julie did everything she needed to in order to make me feel comfortable and cared for. She took care of me from start to finish by answering any questions I had, anything I was worried about she worked with me. She has a personality that anyone can get along with and takes care of you like you are her own child and she is a mama bear. Even during this pandemic I felt like the whole experience was clean, smooth sailing and could recommend this dealership to any of my friends, family, coworkers, anyone! Tyler took care of me from a financial aspect and also answered any questions or concerns that I had. He helped me get the best deal possible and made sure I was protected with coverage and everything. I would recommend working with him to anyone, I felt very comfortable and taken care of by him as well. They are quite the dynamic duo.

El
Review №75

Mat Hansons team made everything so easy and stress free! I got a fair deal and found just the right Jeep for me. What a great car shopping experience!

Ja
Review №76

Prices are not very competitive here. I went to another dealership across the street instead. Sales guy was kind of a douche as well sorry to put it that way.

TR
Review №77

The representative was informative and helped me consider all my options.

Ri
Review №78

Brought in my 2016 Jeep Cherokee 2.4L 2WD @ 45k miles for a powertrain software update recall. Not having the software update is known to sometimes cause false check engine light illumination. I happened to have the CEL on for P0128 (faulty thermostat). I wanted the software update done and nothing else so I could make sure that the CEL code was legit and not false due to the software issue. I explained this over the phone AND in person when dropping off my vehicle. Somehow I ended up getting charged for a diagnostic that I did not ask for that also recommended a $1000 worth of maintenence thats totally unnecessary and excessive for 45k miles. Furthermore, Brittany told me that it didnt make sense to do the powertrain software update until the thermostat was replaced. How can I check if the software issue is causing my CEL for the thermostat if it is replaced before I am able to drive my vehicle to see if the CEL comes back on?! That is literally the only reason I brought it in! But apparently I have stupid written on my forehead! I pick up my vehicle being told that the software update was completed. After a few days of driving the CEL came back on with the same P0128 code so I assumed the thermostat actually was faulty and needed replacing. By the way, my vehicle had no symptoms for a faulty thermostat whatsoever (coolant temps were always in the proper range and stable and achieved this in just a few minutes as it always has since

Ge
Review №79

Great experience when I brought my Jeep JLUR in for scheduled service. Daniel my Service Advisor was great. Explained the process and kept me informed the whole way through. Vehicle was ready when stated when dropped off.

Da
Review №80

I was treated very professionally when I dropped off my Jeep for an oil service.

Da
Review №81

Needed a key fob programmed and they were able to take my fob I bought off Amazon and program/cut it for half the cost of other keysemiths

Ky
Review №82

Service department experience was fine, no issues. The sales department however I have not had a good experience. The head sales manager is a jerk and likes to agree to things and not put on paper. Epitome of a greedy salesman and nothing more. Do not plan on dealing with this Jeep location in the future simply due to him and him alone.

je
Review №83

I just purchased my jeep compass from them yesterday and I absolutely love it ... they are very easy going and easy to work with my family has bought many cars from them and have had good service with them ... Mike and Mr. Johnson were very helpful and helped me through the sales process and was very happy with my service

Wa
Review №84

Service was performed in a timely fashion. Service personnel were very professional and courteous.

Qu
Review №85

My salesman is Johnson Bullock, I have bought a total 0f 3 cars at this dealership. Johnson is a very nice person and will do all he can to get you in a car, I recommend him to anyone that need a vehicle.

Co
Review №86

Polite, Quick and Very Informative!! Best location around for repairs and oil changes!

za
Review №87

This dealership recommended over $1500 of unnecessary brake services, listing them as needing to be done ASAP and SOON! in the report. After testing and inspecting the brakes, rotors, calipers, I found no issues. This kind of ridiculous upselling of unnecessary items likely catches many who are not able to test/inspect for themselves and it is horrible business practice. While the dealership did complete an engine cooler replacement for me, I will not be returning because I do not believe in supporting any business who uses these predatory business practices. Very disappointing.

Je
Review №88

No fuss. Professional.

Sk
Review №89

Clean customer waiting roomCourteous and friendly service

Mi
Review №90

Cameron Moore is awesome to work with! He answered all of our questions, helped us with our options, and got us exactly what we wanted! We will definitely be contacting him for our next car purchase!

Ma
Review №91

Fast friendly service right from the start. I especially liked being brought back to garage bay to speak with the mechanic and have him explain the issue and what he found. It was a learning experience and to have contact with him gave me a better appreciation for the work being performed.

Je
Review №92

I would like to commend Nasir for being an amazing sales representative. I am a tough sale and not only was he able to find the vehicle of choice for me, but he was able negotiate a price that I was comfortable with. Nasir was humble and easy to work with. We truly only stopped by the dealership by chance as we were driving by to review inventory and Nasir just happened to be in the area doing his research on the lot. He was persistent without being pushy and immediately went to work when we told him our non-negotiable specs and he realized the car was not on the lot. Nasir went above and beyond from the time we stepped foot on the dealership. The vehicle we agreed upon was located at another dealership and Nasir delivered it the next day. There was a minor scratch on the vehicle and Nasir set everything up along with a loaner to get everything resolved. He couldn’t have made it easier. After much research on minivans for my growing family, we realized the Chrysler Pacifica was the one for us! We will not only be recommending this particular vehicle at the top of our lungs to family and friends, but also Leith auto park and specifically for them to visit Nasir for a one stop shop! Thank you for making the process so streamlined as Nasir, you are a true asset to your team. You have sealed a deal that many other dealerships have failed to do!

Le
Review №93

As usual the service was very good. Prompt, courteous, and friendly. The area was clean. I would have thought more staff would have worn masks. The weather was nice so i chose to walk around the new car parking area.....which i always enjoy doing. Loved the wrangler blue ridge edition.

Ma
Review №94

Walked in with no appt to ask about getting a key fob that I purchased on-line programmed. Service Dept very friendly. Immediately got my van and did the work. Comfortable clean waiting area. Job completed in a reasonable time at a reasonable cost. Surprised and pleased that the van was also given a multi-point inspection. Will definitely be back for any needed service.

Ro
Review №95

My experience was such a pleasure by meeting Brittany Alexander. She is a very special person in the auto service business. Brittany was understanding, compassionate, resourceful, attentive, responsive, and very knowledgeable in communicating the issues with my Jeep. She is a keeper. I have never had a woman service advisor, but it was a great experience to work with someone that speaks my language and understands the mechanics from a female point of view. Brittany handled the thinking, planning, research for my Jeep and she provided options for me to choose the best solution. The service was wonderful. Thank you for hiring Brittany as a service advisor and I hope she stays with Auto Park Chrysler for a long long time.

Ka
Review №96

Very friendly staff and it was very easy to make an appointment online. I received text messages and emails reminding me of my appointment, which is helpful. I received clear communication with each person I spoke with and I felt very safe inside with the the precautions they took with COVID.

Ni
Review №97

Great people, great service, fast and friendly staff!

Ja
Review №98

From the moment that I walked into the service area. I felt that the staff really did care about me and the issues with my vehicle. Brittany did everything that she could to get the issue resolved and went above and beyond to help get us ready for our weekend trip that we were leaving for later that same day.

Av
Review №99

Yesterdays service visit was a great improvement over past interactions. And not that I have ever had a bad experience, just one that was a little disjointed. Yesterday when I pulled into the service center line and got out of my car, I was greeted at my car by an older (retired) aged gentleman. He was so friendly, welcoming and advised me right away where I should go to start the paperwork for my visit. He took my keys and registration, guided me into service center, held open the doors and let the folks in the center know I was there. In all past visits, I would pull into service center line up and gingerly walk in... not quite sure which door to go into, not sure which person in which bay to ask for help and always felt like I was interrupting. Again, everyone in service center has always been very nice... it was just the uncertainty of what you were supposed to do. Maybe it was the time of day that I arrived, but having a greeter was a huge improvement and didnt give me anxiety about taking my car in... I brought my husband, but didnt feel like I needed him this time.

do
Review №100

Very friendly, professional atmosphere. The service agent was knowledgeable throughout visit.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:400 Autopark Blvd, Cary, NC 27511, United States
  • Site:https://autoparkchryslerjeep.com/?utm_source=organic&utm_medium=google&utm_campaign=google_my_business&utm_content=oct_2020
  • Phone:+1 919-481-2880
Categories
  • Auto repair shop
  • Jeep dealer
  • Auto tune up service
  • Car dealer
  • Car leasing service
  • Chrysler dealer
  • Oil change service
  • Tire shop
  • Used car dealer
  • Wheel alignment service
Working hours
  • Monday:8:30AM–7PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:8:30AM–7PM
  • Saturday:9AM–7PM
  • Sunday:1–5PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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