Awesome staff, very friendly & helpful, huge selection, competitive prices, and very clean store! Well done Michaels - both thumbs up.

Great customer service and selection. This is my go to Michaels in my neighborhood. Hours are now different, they stay open till 9pm,not 10PM.

Very nice but to be honest I like the vibe at hobby lobby a lot more. HL has a warmer vibe and a more extensive selection of all the things Im looking for. Very nice but hobby lobby won me over

Not an ideal place for picture framing needs. You have to buy a frame from them as well. They wouldnt help putting a frame together if you like bringing in your own frame.

Place was super clean, however short staff like everybody else right now but service is great

Unbelievably aggressive and rude staff. I tried to return almost $100 worth of items. When I needed to call my husband to tell me which credit card to put the return on, the associate, Keyslue?, repeatedly interrupted the call by loudly telling me to check my email for the receipt (the email had been deleted). I explained to her that I had the person who could help, but she continued to loudly and aggressively repeat herself. My husband asked me why she was being so rude and aggressive (I had no explanation). I eventually left to go home to review the printed email receipt to obtain the card number. When I returned, the associate had removed her name tag and refused to spell her name so that I could correctly write it down to speak with the store manager. She continued to be rude and aggressive, now knowing that I was going to speak to the store manager. Michaels has been my go-to store for years, but with this behavior and Hobby Lobby now across the street it wont be. It is sad that with so many businesses struggling, an associate is allowed to treat a customer this way and then try and hide her name tag when she knows the behavior is going to be reported.

Always a great place to find any kind of glues,adhesives, & art supplies.

Not crowded.Very good service.I will be back soon

LOVE this Michaels. Everything is always clearly marked, easy to find, and the associates are always more than willing to help. I have been able to create a lot of cute gifts and get a head start on decorating mine and my husbands new apartment.

Clean, usually not as well-stocked as the Crossroads location, and they generally have enough people at the registers so the wait time at checkout isnt too bad.

I love there t shirts

Store was full of items. Had a very good selection. The staff were very helpful. It was a good experience.

Great prices! There are always lots of promotions and coupons. I really appreciate the new Rewards program as well.

Couldnt find the tiny two-year calendars I was looking for, but help was easy to get and kind, and fast. I enjoyed the hunt!

Didnt have what I was looking for baby on board sticker, but overall they have a huge selection! Store is well organized and prices and reasonable compares to the other craft stores!

Lots of fun craft stuff and nice employees

This location was clean but not alot on the shelf Im assuming they were getting and putting out inventory, I found what I was looking for but not the style.

Great for your craft needs really kind workers

I have been shopping at this Michaels for over 20 years. It’s always well stocked, organized, and the employees are friendly.

Would like their curbside to be better...but otherwise good

Meghan at the register was super sweet and super cute really hooked it up and i got my eraser so i’m all around stoked thanks meghan

Beautiful flowers leads to a great arrangement.

Great help, always nice people there

They have the best SALES WELL BEFORE THE HOLIDAY. So many sales are only a week before Christmas, and of course the variety of crafts is second to none.

Lots of craft supplies and ideas. Staff helpful and pleasant.

Great store for arts, knitting, painting...etc...

Folks are nice. Quite a few empty spaces on shelves but they still have a decent inventory.

Very helpful staff here.

So disappointed in the customer service here at this location. Enquired about framing, They staff member tried to sell me a $40 frame that was scratched and needed some work. Was able to get the same frame at their competitor for $20. With no scratches. Very disappointing Michaels very disappointing

They dont have a wide selection of cards.They have amazing crafts and canvases though!

No matter which location I got to the staff is the same, very polite and providing the best customer service even when they do not have what I may need they take the next step to to see if another store within miles does. This is why I will always come here for my craft supplies

Have done 10+ custom frame jobs and spent a couple thousand dollars with this location. Up until my most recent frame job I had no serious issues and would have given them 5 stars, but my most recent and last Michaels frame up has been a nightmare.Since bringing in my print on Nov 14 Ive returned my finished product 3 times over a month and a half. Initially I returned it bc of issues from the museum glass label still visible, large scratch to the top mat, and scratches to frame (pretty superficial but not the reason for return). They did order a new frame, but the 2nd return was for a visible gap between the mat and frame. 3rd return was over another large scratch (appeared to be the same initial scratch) in the mat.I just received my finished product and while everything has finally been fixed the frame is now excessively more scratched up then it ever was. It looks as though it was slid across the work surface. At this point it feels like total disrespect and retaliation for returning my frame up over what are elementary mistakes in framing.

It is my favorite art store!

I go to Michaels often. My main complaint is the small print on their coupons. I find them deceiving as they do not apply to anything I need. I feel it is just a trick to get you in the store and nothing else.

Quick fast visit. They need to restock the paint and paint supply more often. Given thats a large part of why people shop there.

They helped me find three things in the store with just pictures on the phone. Very cordial, excellent treatment.

Beautiful stuff and materials for craft. I enjoyed in this store!

Good selection of Halloween stuff, but I feel its overpriced considering I doubt there will be much of a Halloween this year (& by this time last year it was already 50% off.) Id give more stars but I was specifically unimpressed with the Food Lion level of customer service I received at the register. I greeted the cashier & she remained mute until listlessly telling me my total & handing over my bag. This was the Michaels at Crossroads in Cary - Ive had much better experiences at several other Michaels locations.

Awful customer service. They charged me twice for the same transaction and did nothing to correct the mistake when I called the store. Even after calling corporate, they didnt fix the mistake. I will not shop at Michaels again.

Priscilla who works at this store is in particular, very helpful! She made experience very quick and easy!

Great good art supplies. Great coupons

Always clean, organized, friendly staff ready to help find it, whatever that may be.

I absolutely love art. But they dont really have the selection of model cars like they used to. I remember being about 9 wanting one and the selection was endless. But i guess 14 years later they just stopped caring.

Clean. Organized. Friendly staff

I will never in my life again step foot in this location. The girl at the front counter had the nerve to roll her eyes and call a manager on the talkie and then switch names like it was going to make a diffrence in what i had to say. They barely have anything. I drove all the way to Knightdale for better customer service and more selection of items. What they couldnt seem to do .. the location that i actually use to work at, did it with no problems at all!

Walked in to do in store pickup. Pressed their button to say I was there. Waited 10 mins in front of cold doors people whizzing by me (such an awk spot for pickup) cashiers and people on floor ignored me. I get it that store is busy but zero acknowledgement or greeting .

I didnt take much time to look around during this Covid environment. But staff were helpful.

Wife loves the store

I got custom framing done here and the people were very nice and helpful. When I couldnt afford the initial price for the combination I selected they worked with me to find alternatives so that I could still be happy with my choice.

Such a weird time with the Covid affectations... Michaels had every precaution in place, and the staff was ready to help as always. My only criticism is that I couldnt clearly hear the cashier through her mask, but I was so appreciate that she was wearing one.

Nice selection

Michaels is exactly what comes to mind when I think of an Arts & Crafts store. Their selection and knowledgeable staff enable even the most newbie-level art person (me) to find their way around and make educated decisions about what to buy. This store is no exception.

Great place fun stuff well stocked.

Never had a bad experience but had some iffy ones, but this was absolutely perfect. Between the staff and the customers minding their space, plus a tidy store, all was perfect!

Had a good amount to choose from. Clean store.

Its Michaels craft store. Supplies for professional artists, pencil, pen and ink, colored pencil, prism products, pastels oil and chalk. Painting supplies acrylics, oils, watercolors, canvases, easels. All needle crafts, knitting, crocheting, crossstitch, needle point, embroidery, tatting. Weaving supplies, looms of multiple types. Spinning supplies. Sewing machines, notions, quilting notions, fabric and fat quarters, batting of multiple fibers and thicknesses. How to books on all arts that they sell supplies for. Tons of storage options to keep all your art and hobby work tidy. Upholstery and foam for furniture repair, curtain making. I hope you get the picture of what they sell. Oh and jigsaw puzzles, jewelry making supplies, and all types of crafts for kids. Tie dye kits too.

Decent Michaels with mostly full shelves. Low number of working employees but willing to take all coupons

Good experience 🙌🏼

Best Michaels Ive ever been to. Great stock, big store, managers have always been friendly. Lots of clearance items and Halloween decor always comes out early (and goes on sale early).

Great deals!

Standard Michaels Store. Lots of entry level crafts and tools, some mid-level stuff. Great for buying models and photo frames. If youre looking for something thats hard to find, its likely they dont have it. This store is better for beginners.Lovely workers though.

Framing is still expensive, even with a 70% off coupon.

Ive never visited this location. The one off of Glenwood used to be nice. The store seemed to be clean and organized for a Friday before noon.I felt much of the decor (Halloween & Autumn) were really overpriced considering much is made from such cheap materials.One -super- annoying thing while I was there browsing, was a cashier speaking almost yelling, I CAN HELP WHOEVERS NEXT ON 8!Ive worked retail before and its NOT a job for everyone! A lot of women shop there and I know if Id spent a considerable amount of money on my visit, thst that I wouldnt want to be addressed like cattle!!I was so turned off by that cashier, that I decided NOT to spend money there. Nowadays, thankfully we can go online and shop too.Its just hard when some of your decision making involes being there in person!

Decent selection of mid quality art supplies for most things. Ive seen defects and damage with a lot of paint brushes but luckily I can see them before I buy them.

You can find All to crafts...

Clean, organized and neat isles. Staff was helpful and friendly. My granddaughter got more yarn for the lap blanket we are making for her. My grandson picked out colors for one he wants to have made for him, and of course a toy for him and decorative tape for her journal!

Found some GREAT deals on Halloween decor!

Always love shopping here. Great selection and reasonable prices. Sign up to receive online coupons and youll save a bundle!

Michaels Crossroads is a fun place to shop. Your imagination can go wild in developing elements for any project for home, business, hobby or whatever. Almost all craft items that you can think of are available and in stock at the time that you need them. So much better than an online selection!One super staff members is a day manager - Virginia who truly excels at her job. Tell her what you have in mind and she will lead you to many Michaels choices. She is terrific at finding acceptable alternatives if your choice wont work. She is always super pleasant with a radiant smile and you can tell that she is proud of this Michaels and its customer service.The number one asset of Michaels is it people and Virginia is the best of the best. She is like everyones knowledgeable sister who is nice!

Great store for anything you might need to make or decorate. Join their club and get some great discounts, too. I make my own door wreaths and can always find what I need here.

Love this store! Friendly, wonderful and helpful staff! I will be returning!

Generally always have a good experience here. Things are easy to find, good deals. Virginia checked me out today and she was super sweet and helpful! Before check out she was organizing the store and was working hard!

Placed online order and went to pick up but they had not got a online order and the employees got hateful when asking them questions and trying to figure out what to do about my order.

Great selection and customer service!

This place is a danger to your wallet. They have so many wonderful things, that the inner crafter in me wants to run all over like a kid in a candy store. Good service, lots of options, and I love walking in to see all the silk flowers. Somehow always makes me feel the appropriate seasonal spirit. you can find anything here. Pain, wood, glue, sewing, stamps, beads, etc. I have yet to search for something and not find it in some form or very close to my original item I wanted.

This store in particular was pretty small. Nothing too special about it compared to others

Not an impressive selection compared to other Michaels, however service is very helpful

Very good selection. Prices arent always clearly marked, and it can be difficult to find an employee to ask the price or location of something (there are no price scanners, and the organization is sometimes confusing). Prices arent great unless you use a coupon or take advantage of a sale, but the right combination of sales/coupons can make for some great prices. They also recently redesigned the checkout lanes, and theyre much better, with a clear line where youre supposed to wait. Store is always nice and clean.

There is always a line to check out. With 40 people in store or 4. Ill stick to online.

The checkout to this place is a funnel with no escape, and the sales are rarely any good. This place had a monopoly until hobby lobby came to town with better pricing and variety.

The tricky part of shopping is staffing. Challenge is to find someone in aisles to ask where might find something...getting fabric cut takes quite some time altho staff very knowledgeable...checkout line can take awhile. Staff trying to address long lines while answering phone inquiries. Staff great, just not enough staff. Excellent store, well stocked, love sales and coupons.

I found more things that the ones that I was looking for, hehehe!!!😂😂

Had pretty much every little craft item you need. Great options for yarn, paint, paper crafts, and nice frames. They almost always have deep discounts for their custom frame shop.

Tarek was the best. He was super helpful and very kind. Very relaxed and knowledgeable!

Great selection but VERY rude employees. Don’t waste your time here...! Go over to ACMoore who has better deals and a nicer staff.

Well stocked store and helpful staff. At least three people asked me if I needed help and that is not including the person that actually assisted me. Great customer service.

Couldnt find what I was looking for

They had what I needed. Yay!

Usually this store is one of the nest in the area, but possibly due to Covid issues, the cleanliness, organization, and stock of nonseasonal items has greatly diminished.

Disappointed in 6wilton spring cake pan. 15.99 and it leaked no matter what we did.

Helpful staff and a great selection of crafts. I would like to see a larger baking section though. Be sure and use the email and app for great coupons. I never pay full price for anything here.

The customer service their was great. An older lady who works there was very helpful and I could tell she really enjoyed her job.

The plus side:they had what I wanted and the cashier was cheery and pleasant. The negative:no one in the aisles to help or answer questions. Cmon Michaels hire some more staff!

I love crafting and theres a wide variety of various crafting supplies.

First time ever shopping at Michaels. Used curbside pickup. Products I received are nice but the associate was rude.

Worst shopping experience ever! I understand that it may be seasonal help. My daughter was purchasing a lot of items and I purchased some Altoids. The price on the shelf was clearly marked $2. in the register it rang up as $3 and they would not honor the price on the shelf. I asked two different people to just give it to me for the price marked but they insisted on the price in the system. The difference was only $1. They lost a good customer and the sales from my daughters items over that small amount. Common sense is anything but common.

Smells like cinnamon up in here.

Staff was knowledgeable and friendly

Very nice

Quite a few folks in there and not being very careful about precautionary measures.