We had a custom engagement and wedding band made at Kay Jewelers and it turned out beautiful. We worked with Rod and he was amazing! We explained what we were looking for and Rod made it happen. I am very pleased with how it turned out. I will definitely go back to Rod for any custom jewelry in the future.

Went in tonight and traded in some earrings!! Both guys working were great, they stayed over and hour after closing to take care of me and get me what I wanted!!! Thank you so much! I am and will continue to be a returning customer!!! I wish there were names on my receipt so I could shout out to them!! 💎❤️💎❤️

I have absolutely no issue with Kay as a company. But I have had nothing but trouble with the staff at this location. Between ordering my wife’s ring several months ago and now again with my ring. They only care about new customers bringing in new money not current customers with existing orders. We had to order my ring online due to it not being it stock. It was supposed to immediately be sent out for sizing but is still at the store after four days. They have an excuse every day about being too busy or short staffed. I was told if I had bought it in the store I wouldn’t have this issue, as if it’s my fault, when they didn’t have my ring in stock to begin with. This is the third day in a row I was promised it will be shipped out. But now instead of two weeks for sizing it’s all of the sudden three weeks.

Best Kays by far. Took great care of me after going to the Kays in Akron. I will definitely make the extra drive for better price and service.

The people who work there is just amazing! Almost one year ago my wife and I bought our wedding rings and they were delightful, caring and friendly, showing us genuine interest and many option in whiting our budget. Today we went again and they cleaned up our rings, with the same charisma and detailed. Kay and Chris are great!

My husband and I bought my wedding band at this store about 10 months ago. We looked at various stores and this Kay Jewelers was the first place where the employees were nice to us despite our limited budget. Employees at other stores tried to convince us that we should spend more money on rings or obviously looked down on us for spending so little. The people at Kay Jewelers have been wonderful: kind, professional, and engaging. Christopher helped us clean our rings today (he even cleaned my husbands ring from another store!) and assistant manager Mika did a great customer service review. Thank you for your kindness!

I had the most amazing experience at this Kay jewelers! Sarah was absolutely amazing, she helped me find a beautiful wedding ring the fit my wants and needs. Also while checking out we ran into some trouble and rod helped us out what a great guy. All around the whole atmosphere is welcoming and they all truly care about you walking out of their store happy! If you need any type of jewelry do yourself a favor and take the trip to this specific Kay jewelers!

We were at Kay jewelers today trying to get weddings rings and a band and me and fiancé’s savings account were having issues with it being locked up how our account works with the purchases. The team was so helpful the whole time with the whole process with helping us find what we want and being so nice and generous especially Rod which actually was willing to pay the rest of our remaining balance just so we could get the deal on there diamond showing day. What great guy and all around team there. One of my best experiences with any establishment all together!!!

Went looking for the impossible and was able to find it. Bought my wedding ring and band 5 years ago but waited for the other band for the opposite side of the ring, big mistake at the time. That piece is hard to find years later.It was a group effort by Eric, Rod and Christine to find this needle in a haystack but it happened. Couldn’t be more happy and impressed! Thanks! Forever in debt

Very attentive and friendly staff . Erick is awesome. He discounted my purchase and stayed after the store closed to make sure I was satisfied with my purchases.

My ring did not look exactly like the original one purchased, they said it could be fixed although the worker wasnt confident it could be done. when the ring came back a second time the original issue was fixed although now was missing a stone, they told me due to being a special order all they could do was take the ring back and give me a refund. The worker was nice although for the price I paid for the ring to have so many issues was disheartening. I cant say I will ever shop again at Kays

Awesome! The only place I buy my jewelry at.

Rod is the best salesman I have ever dealt with!! He worked with me and assisted me with everything I needed!!! Highly recommend him and Kay’s

I cant thank Eric enough! I had bought a bridal band set last September that wasnt actually meant for my engagement ring thinking it was my only option as the actual set was discontinued! I wasnt in love and went back and fourth for months wondering what to do, well low and behold I found the set that was meant for my ring on the website available in only 2 sizes! I went straight down to Kay & Eric was able to help me AND SAVE ME MONEY! Thank you so so so much!!! 💓

Thank you Eric for your help!!! Check ERIC out he has GREAT CUSTOMER SERVICE!!!!! 🙌🏽💛

I am so happy I wanted this pair of white gold earrings for my moms birthday and they gave me an amazing deal so that I was able to walk out with them. I am smiling from ear to ear ! Great service and a great big thank you to Eric Mika and Sara at the belden village mall Kay Jewelers!!

Mika Cohen is the assistant manager and she goes above expectations for her customers and very polite. Definitely deacated to her job. The staff there is friendly and the environment in the store is great. I Definitely recommend this Kay store to everyone!

The Kay Jewelers in Beldon village in Canton, Ohio is the best. The store manager Rodd took such good care of myself and my husband. I lost my engagement ring and was looking to purchase a new one. He took a lot of time to help me find my perfect ring that is just as close and better than my previous ring. He excels in time management, customer service and professionalism. We have been two other Kay Jewelers locations and did not have the same experience. We will drive the 45 minutes to the Canton location for our future purchases.

I have been buying jewelry from Rod for 5 years now after receiving amazing service. I wont buy from anywhere else. Kays is lucky to have someone as Rods caliber to work for their company and has gone out of his way multiple times to save me and my wife money.

I came in today to do an exchange and couldn’t have been more happier with the outcome. I wanted a nice necklace with a flashy piece and It’s like Eric read my mind and new exactly what I wanted. The first piece he picked up was exactly for me. He worked to make it happen for me and I really appreciate his expertise. Overall great customer service. I would highly recommend Visiting Eric and Mika in Belden Village Mall!

I have been trying for weeks to get my ring sent out . Thank God today for Eric, he was able to find my name in the computer today . Good job Eric you are the BEST!!!!!

Great service and selection. Associates were amazing and he loves the necklace

Take our jewelry in for the inspection, not 24hrs later a thin part in the ring snaps...spend $3,000 on a bracelet for it to break just a week later. Service quality is horrible. Seems like the quality has gone down hill since they went from JBR to Kays. I dont know if its just Kays themselves or its the generation theyre hiring when it comes to poor customer service. No one there currently is properly trained on jewelry inspection. If you try to address an issue with the day shift manager, she loves to try to talk over you. Unfortunately everything Ive gotten is from JBR. Never once dealt with Kays and now that Kays bought out JBR I Unfortunately have no choice. Unfortunately when it comes to Kays, its nothing but a headache. Reevaluate your employees!

Friendly service. Had a fun time in the store. The lady that helped me big time

Kays was amazing, the staff were more then amazing as well. Staff were on point and payed attention to detail and what you wanted and qhat caught your eye. My opinion better then Jareds to be 100% honest and lower on prices, more of a selection as well.

Looking for a man’s watch? Talk to Rodrigo! His knowledge of watches was extremely helpful both before and after purchase.

Rude- privileged- unorganized- insincereThose are their BEST qualities.

Friendly staff and helpful

The staff here are personable, knowledgeable, and helpful.

Rodrigo is great! He made it possible to get the ring of my dreams! He was not pushy, just wanted to make it possible to get the rings we wanted. He is very knowledgeable and super nice. We will definitely be back. Thank you so much! It was a great experience we will never forget! : - )

Great atmosphere and customer service.Awesome prices.

My situation was very unusual to say the least. I was in the store over a year ago and the ring I bought had a slight flaw in it. I took it back and returned it. Rod was completely understanding of this and said to come back and he would help me out. Over a year later I came back with my fiance and not only did he help us he remembered me! He took the time to really make up for the initial ring, and work through multiple options for us to get the best deal. We ended up walking away with an amazing ring and an experience that was worth a mention here. Thank you Rod for all your work and we will definitely recommend anyone to come talk to you.

Very personable, professional people, they took very good care of our 15th Anniversary ring purchase!

Great experience and friendly staff had me in and out in 15 minutes!

I never write reviews but for this experience I will. I wanted to thank ROD for all his help. He helped my son get a engagement ring with ease. He was extremely knowledgeable about the company diamonds and the company. Rod was very polite and walk us through step by step from warranties to the 6 month inspections. He even even shared several stories about his family and how he proposed to his wife. Providing some ideas for my son.Overall WE are extremely satisfied customers. I HIGHLY recommend this store. I believe ROD is one of the managers currently there. All I have to say is that this gentleman will flourish where ever life takes him!If you are looking for a jeweler that has integrity and cares for his customers do not look further. Ask for ROD he will get it done for you. I do not know what else to say about this young man but Thank you for such a great experience! And I hope you get the change to read this. You made my family a life time customer which ever store you run.

Always a treat, staff is amazing selection is excellent.

Why is it that I called 12 times and not one time did they answer the phone

Super helpful.. Eric was awesome!

Rodrigo was extremely helpful throughout the entire process. I never felt pressured into buying anything and he genuinely wanted to help me find the perfect ring for my girlfriend. I definitely recommend checking them out because of their incredible customer service and wide selection of jewelry.

Great people and awesome deals!!! Best deals around.

Wonderful experience purchasing a special birthday gift. Rod V. Was excellent! I found the perfect gift at a great price. He even wrapped it for me as well. Fantastic customer service! Highly recommended.

Amazing customer service. Sales person did not try to force a more expensive wedding band on me - just expertly assisted me with getting the band I wanted. In a world where commission informs so many actions, it was nice to have my interest catered too.

The staff is knowledgeable and curtious. I was treated with respect and patients. We also had some fun and laughter. Kay and her staff are Awesome. I will be back soon!

Mika is an amazing young woman and will go out of her way to help you out

Ive been shopping at Kay jewelers for many years. The Belden Village location exceeds my customer expectations each and every visit and this is why I have no interest in shopping elsewhere for premium jewelry. Dan, the Store Manager and Rod, the Assistant Manager as well as their team go above and beyond every time I shop there. You cant find a more attentive and friendly staff anywhere. We feel like family every time we visit. You cant go wrong at Kay Jewelers Belden Village.

I live in Columbus but was in the Akron/Canton area over the weekend and happened to go into the Kay Jewelers store just to kill time. (I always buy jewelry from the Diamond Cellar in Columbus). I am not an easy target, as I am in sales myself, but ended up purchasing a pair of diamond earrings for my wife. The gentlemens name who greeted me was Daniel and he could not have been more professional, informative and attentive. (I was greeted by everyone in the store, within 10 minutes of being in there). I told him I was probably going to buy my wife earrings for Christmas once back in Columbus but I would look at what he had to offer. He showed me three different pair and I ended up buying a 1ct pair for much less than I would have spent at my local jewelers. Beautiful earrings, great service, great price. Many thanks, Daniel, for your assistance and for a great buying experience!

I just picked up my Christmas gift from my wife - a new wedding band. Kays is fantastic. It is the only jewelry store my wife and I will shop in. We are customers for life!

Great people to work with. Worked with me and helped find exactly what I was looking for. Did their best to get me the best price possible. Extremely happy and would recommend to anyone! Timely on the resetting of the stone as well!

Went in to return a ring and the staff couldnt have been more friendly and helpful! Wonderful people to deal with, will definitely be going back for all my needs

If you were in the Canton Ohio region. Ask for Heather at the Belden Village Mall. She is wonderful

One of the few companies that even when they screw up they will do everything they can to fix it. I was a customer for years. Been very happy with all my purchases and now I work for them.We may not be perfect but we sure will try to be. Bottom line we truly do care. It does saddened me to read some reviews that I wish we could of done better. We will strive to do better and we look forward to serving.

Rod V. is the man! We love our customized ring. Outstanding, its perfect. If you are looking for custom wedding rings. See Rod at Kays-Belden Village~Mike

Rachel was extremely helpful and nice. She took her time and I am very satisfied with my beautiful sapphire ring.

Very helpful and friendly!

Just your average jewelry store. It is what it is. Usually a wait and they try to push a purchase, but overall not a bad experience. Just make sure to come when they are ha ing specials.

Dropped my engagement ring off and was told it would pretty much take three weeks just to resize. When I called almost two weeks later letting them know that we had something come up and was wounding if there was anyway to put a rush on it after being sent out. I was told “no” and that I would just have to wait until the expected date I was originally told then continued to let me know that they hold jewelry there for up to six months. Had no care to try to reach out to the “service” place to try and see if there was anything that could have been done. She just simply push it aside and told me that there is nothing she could do. I talk to a different location(still Kay’s) and they said that they could send in a message and ask for my ring to be rushed but I would have to go threw the location I had dropped it off at. Needless to say SHE JUST DIDNT WANNA DO HER JOB!

Steve was really great and the customer service was outstanding. Would highly recommend this store.

I bought a one carat certified diamond ring with an enhancer ring the end of Nov. 2016 at the Belden Village location. They were both sent out to be sized to a 5.75. The solitaire came back a size 3 and the enhancer was a 5.75. The error was not discovered until I went to pick them up. The solitaire was sent out again to be re-sized and came back correct the second time. Fast forward six weeks. I took the rings to the Zanesville location to have the rings soldered together. Two weeks later, the ring came back a size 5 (and went in as a 5.75)! Needless to say, I was upset. It was sent out AGAIN and three weeks later, the ring came back wrong again! At this point in time, I informed them that I wanted my money back and I did not want the ring. This problem was escalated to above store level and the original sales person (Asst manager at Belden at the time) called me at home when she heard about the problem, which was in March. She contacted the manager at Belden (Dan) and they offered to work with me on a resolution because they wanted me to be satisfied with a ring and Kay Jewelers. This was a two-month process and they worked very hard to make this customer happy. I finally got my ring on May 13, almost 6 months after the original purchase. I now have a beautiful one carat Tolkowsky diamond solitaire with an enhancer. Very happy customer!

Had a great experience at Kay George Belden Village with Paula and Dan made the experience of buying rings a pleasant one Id like to thank him

Worse service ever! Went there to get wedding band an expensive one at that (custom made). Promised a date it would be done and back, promised that it could be done and then called two weeks later to tell me it would be an extra $500 and a month and a half longer. Asked to have my engagement ring back, because they took it to match what I wanted. Keep saying it will be back a certain day but when I call, no ring!! Horrible!! That is all I can say!!

The absolute worst experience of my life!! I’ve been a customer at this specific store for 6 years (Kay’s for many more years than that) ... it’s never been great but bearable until the purchase of my wedding set. They have ruined my wedding set and are so non chalant as if it’s no big deal... their answer is to keep sending it out and every time it comes back worse than before... I’ll be posting photos shortly!They do NOT stand behind their work, are ridiculously rude, & don’t do what they say they will, even something as simple as calling you when they say they will. I would stay away!

Bought a beautiful opal necklace for my daughter, Steve Foltz was a great help. Thank you very much Ill be back soon!!

Very rude staff. Unless youre spending a ton of money, you are gum on the bottom of their shoe. Jewelry sales isnt what it used to be- a pleasant experience. Not to mention, they have garbage diamonds, and horrible customer service for overpriced diamonds. Shop online and save money.

Wonderful service from Rodrigo Villanueva, at belden village mall. I love my new LeVian ring

Rod and Chris were awesome here gave me a great deal and I’ll always be a loyal customer

I treated myself to a Bulova watch that ive been wanting. Do yourself a favor and go see Steve Foltz. He was a great help.

First time shopping there. Kristen was amazing!

We bought my wedding set 5 years ago. Since then, it has needed repairs for diamonds falling out, loose stones, and the band breaking at least 5 separate times. Just had it soldered together and now its crooked forever! How could they not see that?!?

Love the store, love the workers!! Awesome customer service!!

First and foremost let me tell you I literally know nothing about buying jewlery and at first sight its pretty obvioius... From the second I walked in I was treated with a nothing but respect... I wasnt pressured into buying anything and they answered all of my questions (Dumb ones too!)Rodrigo handled the my buying experiance like a true gentimen and litterally BENT OVER BACKWARDS for me... I would %100 recommened speaking to him when looking for any kind of jewlery...

Horrible customer service. I could write a story on how bad their service is, but Ill leave it at this.....simply put, we had an engagement ring sauldered into a wedding band. When we got it back, 3 days before the wedding, it didnt fit! The lady at the store wrote the wrong size down prior to being sent out and then when I told them they need to make this right because we never asked to get anything resized, she said it would take another 2 weeks. How horrible! Especially for a company who prides themselves as being wedding central. Needless to say, I went to a local Jeweler who was more than willing to resize it for me and I got it back the next day. It fit perfect and was ready for the wedding and honeymoon. I cancelled my account with Kays and I will never be going back. Like I said, I could write a book about how bad this company is, but this was the tipping point for me. There is one great person who works here and if it wasnt for him, I prob never would have bought the rings here. He is a great salesman and great person at heart. He was not involved with any of these situations that occurred because he was off work at the time. I know if we were dealing with him, none of this would have happened.

Terrible..... (2) Weddings rings later, one to replace the original because the diamonds kept falling out of the 1st one.. Now the 2nd wedding ring which we paid close to $10k for has been returned on (3) separate occassions.. The manager is always at the root of these transactions and makes promises to calm youi about your situation, then doesnt follow thru... Very Unhappy...

Steven hooked me up with an exchange on my bulova watch that somehow got scratched up and I couldn’t appreciate him more for that. 10/10 customer service!!

Very good 5 stars👍👍

I bought jewelry here for years not no more people are not for me that work there

Rod is excellent. Any problems you may have about anything he is THE MAN to talk to!!!! 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

The Kay store itself is pretty inefficient and stupid but Steve really helped me solve my problem!

The staff was not very knowledgeable was rude just cuz Im not high class walking in there I got treated with less service and they had a special going but never had anything in stock dont waste your money

Awesome experience at the mall.

Good selection of jewelry

Excellent service and selection

Kays Jewelers are the best.