I had a horrible experience with Kapil, the young male attendant, when I told him about my car wash. I paid for an Express wash ($7) and drove my car through. The wash didnt start as it should have; presoak, suds, scrub, etc. rather, wash started with scrub, then soak, and suds. The wash ended abruptly with half of the suds still on the car; in other words, it was not rinsed. When I informed Kapil my car had not been rinsed, he asked which wash I had paid for. I told him Express. Kapil looked at the description of the wash and told me the Express didnt include a rinse; if I wanted a rinse, I had to pay $10. He then told me I just wanted to get something for free (the rinse). I tried to explain to Kapil that the soap/suds have to be rinsed off to be considered a wash, but he would have none of it. He told me I was an idiot, which made me really upset and I started throwing expletives at him and told him he was the idiot if he didnt know that a wash included the rinsing of the soap/suds. Kapil told me to get out of store and wouldnt provide me with the name or phone number for his manager.
Love this gas station.Staff is friendly. Bathrooms are clean.
I didnt get gas here but the tow truck that got us off the freeway parked us here waiting for the next truck that could take us home. I did buy a drink and a snack. The place is really clean and neat for a gas station. 4/5 stars would break down here again!
Its a great pit stop when Im driving north from San Diego. The bathroom is clean, the coffee is good. The have a wide variety of snacks. The cashiers are very nice.
Well stocked up and clean GAS station. The staff here is friendly and courteous. There is a United State Post Office inside which provides all services except Passports.
This review is related to the post office at the gas station. I experienced pathetic customer service. I was shipping a small care package to a friend. The agent behind the counter, Mike, was completely clueless when it came to helping customers. He was bent only on working quickly. I wanted the cheapest shipping option; he quoted me the standard rate and I said ok. Being unfamiliar with other options, I accepted. He printed the postage before I even paid him, and then I saw some other rates on the wall, indicating flat rate for roughly 20% cheaper than what he quoted me. Mike then indicated that it is the customers responsibility to tell the agent what he wants. He failed the number one rule of business - knowing your customer. He refused to make the change and insisted it would take a manager 30 minutes to fix the problem. I ended up just forking over the money. Customer service like this is foolish and will destroy a company. This Shell will not have my business ever again.
They said to offer one free car wash for every 4 filling on receipt. Used to be good but the mid-aged cashier had bad attitude when I redeem a car wash. Make me feel bad as they do not keep words to loyalty customers who spend 3-4 hundred monthly there. Would defnitely go others around...
The store is fantastic having a awesome variety of snack items and drinks
This place is great because its not just a gas station with a full convenience store and car wash, but also a post office inside!
Very clean and easy to get into and out of.
Gas station but iver price for items
Good enough
Good gas
Clean