Excellent service, All employees are very friendly. From salespeople to customer service.

Very good service

Good service

Since Tuesday, 09 June, my vehicle was towed to their facilities and up until today, 17 June, no news on the status, but because I called to check. Starter motor was ordered rush thru FedEx and still has not arrived in P.R. Maybe is coming from Japan. Oh, sorry is re-conditioned for $832.00 + labor. New, is $1900 and change. Calling is useless. Attitude is like nobody cares. There are 8 units in same situation, they tell me. And...? The part on Ebay is $299.99 NEW. Disappointing service.

Excellent sales staff. Willing to help the customer fulfill their needs. We were able to try the unit at our convenience. Nice atmosphere.

Service speed needs to be improved, more than 4 hours just for an oil/ filter replacement.

Poor on service. Cayey Service Center use to be better.In a future would like to change my opinion.Note.. before answering this post please check the database.

Little hard to deal at the beggining, but at the end got the best price in the market. Thanks for the effort and good deal.

Just went in to look around and get info and ended driving out with a new car... Sales report very professional and not pushy... We appreciated that...

Cool place!

Very Nice attendances, as you arrive... super friendly

Drop off is quick...They wash your car if you have an appointment.

Good

A very busy place. Great customer service.

Great service, however, in comparison with other Honda dealerships like San Juan and Bayamon this one is less modern and outdated. The parking is cramped and you have to maneuver in between cars and people.

Parking needs repairs. Cayey better prices

Great service

1st impressions is there very courteous and professional... I will update after my 1st dealings with them has concluded

Waited over 2 hours yesterday and could not even get a quote to see how much it would cost to replace my broken antenna on the roof. Ended up leaving after 2 hours with no answer. It was a simple request: do you have the part? And how much does it cost?Update: March 24, 2021. New car purchased from the same Bella dealer in San Juan. We called to make an appointment here in Caguas for a leaking windshield washer fluid system. The said ok, but we have to do a recall on the steering wheel. After 4 hours of waiting I drove back to the dealer and my car was sitting in the parking lot. Not a phone call, not an email, nothing. To top it all off they did not address the reason for my visit at all. All day wasted. No understanding about customer service or warranty service either. They simply wanted to punish me for not servicing my car at their shop.AVOID this dealer at all costs. We certainly will.

Great service .

Friendly and efficient service.

The best portable electrical power plants

They take too much time to deal with the paperwork

Very clean shop. Very nice employees, the prices for Honda though are very expensive.

So full, I dont understand why they give appointments???? For what???

Good service

Great service.

Great service.

Excellent service

Have a 2014 Honda. They are not reliable like they used to be before. Done with Honda.

They must be billionaires.

Great Service!

Good service

Bad customer service

Best Honda Service

Great

Okay

HONDA IS CLASS AND MORE SO THE SERVICE SHOULD GO HAND WITH IT. SO MY EXPERIENCE WAS NOT THE BEST. THE SERVICE IN THE SALES AREA IS HEAVY.

Ive been three hours and two minutes and still waiting for a Simple Engine Oil Change ... !!! It is a lack of Respect for a Clients Valuable Time.The qualification it deserves is plainly Poor Service. I do not waste my time again here in Honda Caguas

EXCELLENT SERVICE! QUICK AND QUALITY !! WITHOUT WAITING A LONG TIME !!

After visiting several car dealerships, I visited Honda de Caguas and I liked the treatment and the offers. I did not feel pressured or with the feeling that the seller is ripping me off.

To sell you they are excellent, but for service they are mediocre.An extended warranty was bought, a year passed that we did not receive an insurance payment book, and despite a thousand attempts, the seller never resolved. It got to the point that he didnt even answer calls or text, because of something that was badly managed on his part.Ultimately we had to contact the funder and insurance directly to resolve.Never more.

Excellent service.

Looking for a Pick up and I got it, they struggled with the price. Excellent.

First-class service and friendliness.

I came to maintain the bus, they take great care in service and the staff is very friendly

Good service excellent winners

More than Five months waiting for refund. The cars battery was damaged under warranty. They did not have space for maintenance appointments, I bought it and to wait for the process to stop for more than 5 people. In the end I received the refund

Good service they are very friendly and they try to solve the problems of your car although the parts take time but I imagine it is because of the covi and we had some unpaid but we have been able to work them little by little.

The service is fabulous and the friendliness is indisputable.

Good treatment and service and above all a great variety of new and used cars # 1honda de caguas

Good service and excellent service.

Honda brand cars are excellent. Staff is very good and pleasant, the only thing I understand that must improve is the way in which the shifts work for service, they take a long time to provide basic maintenance and one loses a lot of time. If they will improve the way they do the work and the shift would be very good for professional people who work and we cannot be there all day so that they simply and simply make an oil and filter change.

Attentive and very kind employees. Large mechanical workshop to change oil and repair. As well as cleaning the Honda. Office waiting comfortable and with air conditioning. One of the largest workshops in Puerto Rico. The vehicles displayed in showcase area is comfortable and wide. Five stars for the location and quality of their vehicles.

A very familiar place, welcoming very attentive employees, an immaculately clean establishment I love it I recommend it. 👍

Good people, excessively high prices, with what they ask for an accord, 2.0 turbo, I went and bought a maximum sv 6 cylinder with 300 hp. And all the luxuries that you cant even imagine exist.

Excellent service

Excellent service and very friendly staff.

Extremely disappointing service from Honda. All morning from 9 to 12 so that they will inform me that on Saturdays they could not diagnose a service that was fixed last week without leaving the vehicle. In other words, be without a vehicle for at least 5 days.

Excellent staff and servcial

In love with his fleet

Very good!!

A service with the minimum credibility and word, they make you feel confident, when they are ripping you off.They negotiate a price with the client and then make decisions contrary to what is negotiated. Watch out!

Excellent and helpful staff

Honda Bella Group, Caguas.Department of Mechanics.I am indignant at the bad service I have received in this workshop. I urge the MANAGER responsible for offering a seminar to the staff on how to attend elderly people, and that their motto is class and more.

The service at Honda de Caguas is magnificent !!! The prices have improved and the staff is attentive. I love the transportation service to your home or place of employment. Thanks for such a careful service

Very good attention !!!It has been an excellent experience to buy a Honda. I recommend it to everyone!!The service is exceptional !!! Thank you!

Terrible customer service 20 minutes waiting for a response and in the middle of the conversation they put me on hold to not attend to my claim.

They exceeded my expectations !!! The service is excellent and the staff very professional. I loved everything, I will definitely return. 🥇

Terrible service. On 2 occasions they have forgotten to inspect my car for maintenance. Last time they didnt call me when I was ready and they told me I was washed when it wasnt. After being ready, they left me waiting 1 hour waiting to pick me up being 5 minutes from the Dealer. To top it off, when I called the driver, I didnt know he should pick me up

I had a date. I came early and they treated me. They told me it would be 2 hours. 2 and a half hours later they have not attended my car. They told me half an hour more. Again, even by appointment, the waiting hours are too many

Service and Maintenance

Mr. Morales very friendly but very slow service

The mechanics do a good job, but the wait is often exaggerated and you can see disorganization in the customer service.

Yesterday I took my car to Honda de Caguas, because the air was not cooling; Soon after, Irmaris Rodríguez called me; that he was in charge of my case and indicated to me through an estimate with an RO Number 47367 and Tag T2076 that the air in my car had damaged the magnet, the air clutch and the compressor relay and that the total value of the arrangement was $ 992.15; I charge $ 150.00 more to check my air.I informed him that it was too much money, that I could not fix it at this time. I went to Albert Auto Air in Caguas and fixed the air for $ 160.00. The worst part is that I have been taking my car to the Honda dealers for 11 years.😱😱

Excellent

I arrived early and they treated me quickly.

I really like the friendly employees and that they give you transportation to where you have to go and not have to stay Esperanto. What I thought is that by having an appointment on time it was faster, but it is not like that.

The finance lady is the best I was served super well. We closed the business thanks to her. Honda of Caguas

I give it one because it is the only way to comment. Worst service center, I do not recommend it to anyone.

I went to check a car they asked for our drivers license and when we left we forgot to ask for it and call to ask and they told us it was not the dealer and I told him to look in the office and he said he was not there but he gave me a copy her. They were only holding her so that we would not buy in another place and the next day they called saying that the seller was on vacation and had sent her with someone as it is possible that they have an official and confidential document in their possession minutes later the seller calls that he found her In the office you do not agree to lie.

Good service, they help the customer in various aspects both in the purchase and in service.

Great service

Good service.

Poor, very poor. The service is fatal

A good dealer to buy a car

Good deal waiting time can improve!

Very good service just a little expensive.

The only bad thing is that they do not answer the phones and the service is very expensive compared to other certified mechanics.

Excellent service, fast. Much kindness from all employees.

An always excellent treatment.

A quality service. Thank you, excellent work you do

As owner of Hondas more than 20 years ago I can say that they are not very friendly and apparently they are not interested in selling. The times Ive been there, I ended up buying the unit at Kennedy where the deal is much better. It is the third time that happened in these years and you have to look for sellers pq seems to hide. A shame because Im from Caguas.

All very well. Excellent attentions and service

I had to wait a long time, despite arriving at the appointment time for a maintenance visit. Staff is attentive.

I waited longer than I estimated, although I was told that it was because they had to wait for an outside approval. I took it for a campaign.

Quick, professional treatment.

Fast and very attentive the employee with the recommended maintenance

Good but expensive

Great service