user
Music & Arts
1258 S Church St, Burlington, NC 27215, United States
Appearance
Music & Arts
Comments
Re
Review №1

Music and Arts is the go to for all your music needs. Lessons, sheet music, music books, instruments, supplies...everything music related is here. My child takes trumpet lessons with Dante Fowler and he is magnificent. He is patient, knowledgeable, and passionate about playing the trumpet. He meets you where you are with playing and pushes you to continue growing with your craft. My child has learned a lot with Dante. I highly recommend Dante Fowler for trumpet lessons. Taking lessons with him, you will definitely learn, improve technique, and have fun. **Bonus---he plays the piano also.

Ca
Review №2

This is a great music store. The whole staff is wonderful to work with. If you want to take music lessons for a good price go see Music and Arts. Ive been taking classical guitar lessons for about a year and a half. Alex is my teacher, and shes been great - very patient and encouraging.

Ke
Review №3

Hated to return the rental trombone my son was using, but the last couple years proved not a good way to start a new instrument. They were great and accommodating with the return and we will get a free lesson if my daughter can choose between the guitar and violin! Great place, clean and helpful.

Ka
Review №4

Jonathan Freeman was the most helpful guy Ive met at a music store. He held great conversation and gave details and information about bettering my performance as a musician. An overall upbeat guy and high grade employee. Im glad I stopped in!

ca
Review №5

Dante Fowler has been a great trumpet teacher for my child. He is professional, knowledgeable, kind, and patient. I was most impressed that he tailored his approach to the needs of my child. He was willing to be innovative in his approach to ensure that my child was engaged and understood the musical skills that he was teaching. I highly recommend Dante.

Lo
Review №6

Super helpful staff and and great music instructors! We have been taking piano and guitar here for about 6 months, and the kids have learned so much. The instructors are friendly, knowledgeable, and very professional. Would recommend to anyone wanting to learn a musical instrument!

Ma
Review №7

Margaret Hample has been a wonderful teacher/instructor. I truly appreciate her being patient with me during our classes. She has such a winning smile and personality. She is definitely a 5 star

Ca
Review №8

I always go here for my son and his guitar needs. The other day i went the lady up front wanted me to wear a mask, even though it says on the sign that fully vaccinated dont need to. She also wanted my 1 year old to wear one and asked if my 1 year old was vaccinated!!! I just walked out of there. I rather take the drive to greensboro then go back in there again.

Is
Review №9

My son and I both take lessons here and have had wonderful experiences. My son has been taking drums with Jamin and I have been doing piano and voice with Margaret.I have been impressed by my son’s progress since we have been there and Jamin’s use of resources to help him to read rhythms!I personally can’t say enough good things about Margaret seeing her is one of the best parts of my week. She is a joyful person, an incredibly knowledgeable teacher, and beyond patient and kind. She never makes me feel bad about being a beginner adult and always has something new to help me when I struggle!Don’t be put off by what can seem like a salesperson atmosphere from the front desk staff - I can truly tell you that Kitty LOVES what she does and she does it well. Everyone there knows us and makes us feel welcome and appreciated. Highly recommend!

Jo
Review №10

Alex Ward (guitar) and Jamin Coleman (drums) are great. My 11 year old son has been taking lessons from them for a while now. They are both very patient and thoroughly engaged. I am a. big fan of everyone at Burlington Music and Arts. The entire staff is very helpful, professional and kind.

Be
Review №11

Gabriel Dansereau is a true professional and great with kids. My daughter has been taking guitar lessons with him for many months now and I recommend immensely!

so
Review №12

Jamin Coleman has been a wonderful and supportive drum instructor for our daughter. She is 9 years old, is learning so much every week and loves her teacher.

Ka
Review №13

Music & Arts is my young sons home away from home. Every time he walks in the door, the staff makes him feel like a rock star has entered the building. Hes been taking guitar lessons with Alex (whom he calls the coolest person on the planet) and drum lessons with Jamin. Both instructors are patient and kind. They allow him to be himself and meet him where he is musically so he never feels discouraged or overwhelmed. The end result is that my son looks forward to music lessons and his time at Music & Arts every week. I am so thankful for Alex and Jamin! I cannot recommend them enough.

La
Review №14

I have taken piano lessons and vocal lessons from Margaret Hample at Music and Arts. She is extremely knowledgeable, pleasant, patient and an incredible teacher. *Highly recommend!

Mo
Review №15

The customer service is just fantastic here! love the energy and vibes! Kitty gave us an amazing deal (50% off) and kept us laughing the whole time! though the prices are expensive, it was really worth it! all questions were answered and we were aware about everything. will definitely come back!

St
Review №16

Mr. Ger Vang teaches my son saxophone lessons at Music and Arts. My son has improved tremendously under the teaching of Mr. Ger Vang. He is a great teacher and I highly recommend him.

Ai
Review №17

Wish I could give 0 stars worst place Ive ever been to absolutely no equal opportunity. They discriminated at glance. Never had such a bad encounter...

Ch
Review №18

If your getting a instrument to rent, buy or trade up this is the place to go. However if you think this is going to be an in and out process you would be wrong. The staff is very knowledgeable and courteous. They listen and work to find the right instrument for you . They will work to help get you the things you need to set you for success. To say customers come first in this shop would be a correct statement. Not many places still give this kind of service. Music lessons, equipment, friendly service and customers matter. What more can you say.

Ch
Review №19

Jonathan was great! He took the time to help me out and just did a great job. Knowledgeable and accommodating. Definitely recommend checking this store out. Jonathan, thanks again, I can tell you desire to really help people out.

Te
Review №20

Jamin Coleman is one of the best drum instructors ever. Im a producer and I thought I knew everything about drum sounds, but, Jamin broke it down for me on how to play the drums to get the right sound instead of using a drum machine. If you are trying to learn how to play the drums, you need to learn from Jamin because he is one of the best

Da
Review №21

I’ve started my teaching experience here at the Burlington location and have had an exemplary time when it comes to interacting with other staff, management, and the customers/students in the Burlington area. It Has been an absolute pleasure to experience the culture at this store and I look forward to coming in every week.

Al
Review №22

Jamin Coleman my son loves Drum Lessons with him. thanks Jamin

Sh
Review №23

What an awesome experience! My daughter was overdue for a trumpet upgrade. I didnt realize there were so many options. Kitty and her staff were very patient and knowledgeable. It was clear that I was clueless, but they never made me feel insignificant or dumb. They took a lot of time with my daughter, showing her different techniques, trying out different horns and even provided her with a private lesson with another amazing staff, Instructor Dante. I cant say enough about our experience at Music & Arts in Burlington. It really was awesome!

Ke
Review №24

We have always had a good experience at Music & Arts, but the most recent order we placed with them was one of the best experiences we had had shopping anywhere. Kitty was able to exceed our highest expectations throughout what was a complicated process in a warm, friendly and professional manner. She went out of her way to ensure that the package we received was the best possible and at a price that no one could find fault in. Ethan was there when we needed him and deserves our thanks as well for all of his much needed help. We cannot begin to express our gratitude to the whole Music & Arts staff here. Thank you for all you have done, and we encourage everyone to come in and give Music & Arts the opportunity to fill your needs too.

s
Review №25

I purchased a CASIO CDP-S100 Digital Piano from Music & Arts, 1258 S. Church St, Burlington NC. I was originally looking for a Yamaha keyboard that I saw online; and thats how I found this store. Kitty and Jonathan assisted me. It was Kitty who thrust me into this CASIO. Then, almost feverishly, she recommended (and sold me on these!) - the stand; the music book; another music book gift; and a cool stylish bright red MUSIC & ARTS shopping bag. Yes, Kitty was amazing! Then, her finale may have been even smoother. She applied some discounts for my Veteran status and thanked me for my military service. Kitty (wow!) was awesome! – and very professional. Jonathan carried out my brand-newpiano in-the-box, along with the Stand and books, and helped me stash them in my car. He has excellent customer interaction and mannerisms. I hope their boss finds out - in a hurry – and give them the praise they deserve. Thank U Kitty and Jonathan!

Jo
Review №26

This was my go to spot for music equipment. However this changed Friday night when upon entering the store I was told my 7&5 year old had to wear a mask. I was more than happy to have my mask on, however to ask my children to wear them, no sir. First off they are under the age limit the governor stated had to wear masks and secondly I had stopped by there about three weeks ago and there was no issue. Seems as if we need to address the consistency of your store. Will not return. So sad

Ca
Review №27

Kitty and her team are very knowledgeable and friendly. Jonathan went above and beyond in helping me find a guitar amp by understanding my needs. We tried a few amps before I decided on the Fender Acoustasonic 15. I’m glad he helped me, and I’m excited to take my music to the next level.

Ma
Review №28

Knowledgeable, kind staff.

Al
Review №29

Ms. Kitty was sweet and very respectful. I would recommend that you go to her if you have any problems or returns.

Br
Review №30

The store had everything I needed for my guitar. Jonathan was extremely helpful and gave great recommendations. I will definitely return to Music & Arts!

Jo
Review №31

My daughter, Mandie Linch, took cello lessons from Christopher Hendry, he is an excellent teacher! She has had many teachers and he by far was her favorite! Through this pandemic he has continued doing an excellent job by teaching zoom cello lessons! Thanks so much!Rachel Linch

Ju
Review №32

Everytime I’ve come here no one seems to want to help as if it’s a hustle, then this last time when I thought maybe there was new management the place was closed 30 minutes early. Hate to leave a bad review but when you really need something for music you’d think the only place for it would be more courteous.

Ra
Review №33

People working there dont like people. I will waste gas drive to Greensboro

Br
Review №34

Store owner was very polite and helpful. They are also doing a great job making sure everything is clean and sanitized right now. Highly recommend.

Da
Review №35

The costumer service at this location is stellar. Each time I have needed something they go above and beyond and provide quality experience.

Ar
Review №36

Im doing a rent-to-own here for my flute and my violin, and I absolutely love the ones they gave me, because they work well and were in excellent condition!! I am also doing violin lessons there and its so much fun!! (I play my flute in my band, its my second year playing it!)

Jo
Review №37

I love coming here! The staff is always super friendly and helpful and just generally wonderful!

Ca
Review №38

This is an amazing store with the prices and equipment to match. The employees are kind and very helpful, namely Johnathan, which helped assist me in getting my first chorus pedal!

Ro
Review №39

Great purchase experience at Music and Arts! The staff are phenomenal. They will help you and are willing to answer your questions without hesitation! They really make you feel welcome the moment you enter the doors. The manager Kitty is awesome and we really appreciated how they went above and beyond to help our son choose a great guitar! Thank you Kitty and staff for a wonderful upbeat visit and purchase!

Ro
Review №40

Very professional. Good work!

Mi
Review №41

We had a great experience here purchasing a bass guitar for my son! Michael answered all our questions professionally. He was patient with my 13 year old, asking questions to get to know his interests. It took us two visits to decide and Michael handled it all very well and with a smile. I am very pleased with our experience there. If you have a beginner (or experienced) looking for an instrument, go see Michael at Music & Arts!!

Jo
Review №42

Great people wonderful place to get your supplies

Ki
Review №43

Outstanding lesson program for all instruments. Trumpets to piccolos, snare drums, pianos, violins, accordions.

lu
Review №44

Kitty and Aaron were great! The store is a very welcoming place for children. We had a fun time as out of town visitors. We wish we lived closer and could come to this store more often.

Li
Review №45

Best M&A location in the state! So helpful and great deals! Will definitely go out of my way to get here.

Bl
Review №46

Almost everything you will need for music! Will recommend to my friends

Ni
Review №47

Kitty and her team are fantastic and very knowledgeable!! We look forward to every lesson! Calvin Evans is an amazing teacher!! He has brought my son from no knowledge on the Saxophone to being able to play in his 8th grade band in 4 lessons!! We highly recommend renting an instrument and take a lesson. My son is already thinking about the next instrument he can learn. It’s fun!!

De
Review №48

Kitty helped me and my dad so much. We went to the Wake Forest store to rent me a marimba for me to practice at home and they ordered me one but nothing ever happened and they put the fall on this store. After talking with Kitty yesterday she personally said she will rent us their lesson marimba for me to use and I was able to get it today. If you ever have to go to a music and arts store choose this one because they know how to treat people right!

Da
Review №49

I recently had the opportunity to take saxophone lessons from Calvin at this location. It has been a great experience, even though I was not able to continue because of a recent health issue, I would highly recommend this locations and instructors for their passion and patience! Thanks again, Calvin! You deserve 5 stars!

Je
Review №50

I am so glad I found this resource for music! The staff are always kind, the teachers are great (especially Miss Jane!) and they have a great selection of music sheets and instruments/accessories. The EZ pay for lessons is great because I don’t have to think about remembering to pay for my lessons - the payments are fair and auto drafted! If you’re looking for a place to grow your musical talents, LOOK NO FURTHER!

Bl
Review №51

This place is absolutely incredible! Kitty the manager is not only extremely knowledgeable, but helpful and cares about music and musicians alike. Whether it’s your child left their mouthpiece at home and you need to borrow one for the Christmas parade in 10 minutes, need a rental in a pinch before a gig, or even lessons! This is the place to go!

Me
Review №52

Amazing place, staff and service. Went on a Saturday to have my trumpet repaired. Informed them that my son had a concert the very next Monday. They put a rush job on it and had it completed in time for his concert.

Ma
Review №53

I love the new management and sales team. They are extremely nice and very knowledgeable. Check them out before buying your next instrument or accessories. They also offer various music lessons and instrument repair. Definitely one stop shopping for your music wants and needs!

Li
Review №54

I had bought a cheap Clarinet on Amazon and paid half of what I paid for it to get it repaired. When I went in again to get it repaired, it quickly became apparent it was a money pit. They showed me how to save money in the long run by purchasing a referbished one for the price I paid for the cheap one. Excellent service and knowledgeable staff. They work for the best interest of the student or customer.

Ed
Review №55

This store has a very friendly and welcoming atmosphere. The employees are super helpful, keep a positive attitude, and will help you find the best deal for you. Everything is very neat and organized and it is not hard to find what you are looking for.

Ja
Review №56

I have shopped at this location twice within a week for two different instruments and the service that I received was amazing. The staff at this location are awesome going above and beyond to satisfy the customer. I will be going there again for any future music needs. Thanks guys

Al
Review №57

Had an amazing experience here. Everyone there was very helpful and patient with me. I thank Ron for being with me through the beginning. :)

Jo
Review №58

I work closely with these guys and they are AWESOME! The staff is full of friendly people who do whatever it takes to meet all your musical wants and needs. Whether it’s lessons, band and orchestra rentals, repairs, or the best prices around, I can assure you they’ve got you covered! Please, please pay them a visit!

Cr
Review №59

Its always a great experience coming here, the staff is really friendly and helpful. Anytime my son has needed an instrument or a specific part of an instrument they have had everything we needed. Great customer service and products. The only place in Burlington that you need to know for music!

Em
Review №60

I just bought a bassoon with David and Kitty! The bassoon is amazing and much, much better than my previous one. Everyone was extremely nice and helpful! I couldnt have asked for a better visit!😃

Li
Review №61

It’s a very friendly community, all the employees are very helpful. If you get a chance try to meet the manager Kitty she is very fun to talk to.

Da
Review №62

Michael was very helpful with finding me exactly what I was looking for. I have looked around many places and found this to be the most helpful and personable. Love this place!!!!

Ev
Review №63

This place is really cool. I got a mini trumpet concert, which was great. Also got some great deals. A very good experience here the employees are really nice and helpful.

Br
Review №64

Awesome customer service and very helpful / knowledgeable. They have a clean, uncluttered, neatly organized store. Dont waste your time anywhere else - come here first!

Da
Review №65

I showed up to buy a guitar clamp at 9:01 (1 minute past closing time) and Micheal was very friendly to allow me to purchase what I needed. Great place with a great staff.

No
Review №66

I love this place they always have great service and are always offering discounts and coupons for me. Definitely my first pick anytime I need some music gear

Da
Review №67

Great staff! Very knowledgeable about the things that I needed. In and out quick and easy

Aa
Review №68

Awesome store! They have an amazing staff that will guide you through your musical needs!

Ro
Review №69

This store has everything you need to make music. Great instruments to buy or rent, accessories, music, and a lesson program with knowledgeable teachers. The staff are always friendly and helpful.

Ky
Review №70

Kitty and her team were amazing to deal with ! Highly recommend them for all your music needs !

Ma
Review №71

Great got helped to get a guitar and was a easy process and great service.

Ja
Review №72

Great place to teach piano and violin. The staff is so supportive! Love the students and our teaching staff is a very talented and caring group of people!

Mi
Review №73

We have had very positive experiences here. The staff is super helpful, and we love both of my kids music teachers.

Ra
Review №74

Excellent staff!! I went to look for a new mouthpiece for my sax, and the staff was extremely friendly and very helpful. I feel like I made the right decision.

El
Review №75

My very much enjoy the piano class (ms. Chilon) each and every week. Very much improvement on their skills and love for music

Ja
Review №76

Staff are great from Kitty, Ron. Brad. And Jamie. Brad Newell also my lesson instructor is great.Recently purchased Fender guitar, Amp and accessories with Jamie’s help. Fortunate to have such a fine young man in your team. He is very professional and know products and how to treat a customer.Special thanks to Jamie Kitty, and Brad Newell.Thank you,Jim Ward 05/18/18

Mi
Review №77

Excellent customer service. Definitely the place to go for your music needs.

Mr
Review №78

They tried to scam me for something i return but now we fixed it.

Ja
Review №79

My son had an amazing experience buying his 1st electric guitar. The associates new their product and were so amazing to us.

Em
Review №80

Amazing customer service, very nice and understanding people, they helped me find an amazing violin, pleased with the quality, would definitely go back again

Ne
Review №81

Great Place as far as im concernedCustomer Service.....Friendly and wants you happy about your purchases....I Recommend It....

Da
Review №82

Great retail store and extensive, comprehensive repair facility!The retail team and repair side are sharp and attentive people.Thanks, Kitty & Brad!!

Da
Review №83

The best place to get your musical instruments/equipment in Burlington. There’s always someone there to make sure you walk out with a smile. Have been helped by the manager a couple of times and after finding out I played at church she offered a discount for my purchases. Went back on February 2018 to buy a sustain pedal for my keyboard but they didn’t have the one I wanted so I just grabbed the cheap one because I had to play that night. Well it stoped working after about a month or 2 so I took it back to the store to see if it was covered by any kind of warranty. Really nice guy by the name of Jamie helped me out and Turns out that the warranty had just ran out. Not only did Jamie exchange it anyways but he exchanged it for the one I was originally in there to get the first time. Nothing but great experience at this location. Highly recommend it!!

Rh
Review №84

The staff at Music and Arts are great! They answered all of my questions and really took time to make sure I was satisfied! Thank you, Kitty, David and Brittany!!

Je
Review №85

Im happy with the customer service here, I didnt think I needed a tuba but the associate named Michael showed me what tuba would be best for me and my price range. 5/7 would come here again.

Wi
Review №86

Basically the worst place on earth. They show there customers little respect and nearly all the do is conversate amongst themselves rather than actually talking to the customers. The sell busted instruments at insane prices and just want to sell you whatever they need to get rid of. If you dont know how to deal with swindlers and crooks and you dont know exactly what you need, DO NOT GO HERE!

Ki
Review №87

Love this location!!! What a great place to buy any band, orchestra, drums, guitars, or anything musical! Check out the school instrument rentals, too!

Sa
Review №88

Everyone there was awesome and it was a great place to hang out. I bought a squier reel and my friend bought a ukulele

De
Review №89

Great place! Great service too! A wonderful resource in Burlington!!

Co
Review №90

I took my daughters trumpet to M&A for an ultrasonic cleaning and complete refinish of the instrument. I was given a written estimate of the cost and a time frame of 2-3 weeks. It has been almost 6 weeks now and they still can not give me an actual time the instrument will be ready. Nothing was offered in the way of an instrument to be loaned to her to use during the wait, no adjustment in cost and not even an apology any of the numerous times I have called to check the status, only a snarky tone about it. This is about a $600.00 cleaining and refinish, I hope the finished product is quality. I will not use Music and Arts in the future.3 weeks after the initial review was written the instrument finally came in. The instrument is beautiful and my daughter is very happy with the end result. I will not use this company again, I had to contact Mike in the corporate office to get my daughter a beat up loaner instrument after over a month and no cost adjustment was offered though the 2-3 week estimate took 10 weeks. Poor poor service.

Ja
Review №91

Love the customer service and knowledgeable staff!!

Ka
Review №92

Did not carry accessories for an instrument purchased at the store, had to wait for the associate to finish up her social visit before she helped me, and I was thoroughly unimpressed by the attitude she had.Was planning on purchasing another guitar later this month, but we (there are three musicians in this family) will be going elsewhere now.

Ja
Review №93

Great friendly atmosphere. I find music books here with songs that I cannot find elsewhere.

Ya
Review №94

I recomend it because the assisits is very nice.

Ch
Review №95

Great place to teach, great repair techs and great place to shop!

Ca
Review №96

Recently purchased a saxophone for my son. Kitty and the staff are awesome to work with!

Ch
Review №97

Great place to pick up guitar lessons. Mark D. is A++. Ive been taking lessons now for 3 months and have learned a lot.

Ta
Review №98

My son and I stop in Music & Arts for accessories all the time. The staff is super friendly and the manager, Kitty, is great to work with!

Na
Review №99

Great customer services.

Jo
Review №100

Always friendly knowledgeable staff.

Information
30 Photos
100 Comments
4.7 Rating
  • Address:1258 S Church St, Burlington, NC 27215, United States
  • Site:https://stores.musicarts.com/burlington?source=LGOA5LKB
  • Phone:+1 336-584-3338
Categories
  • Musical instrument store
  • Guitar store
  • Music instructor
  • Music school
  • Musical instrument rental service
  • Musical instrument repair shop
  • Music store
  • Piano repair service
Working hours
  • Monday:11AM–8PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:10AM–5PM
  • Saturday:12–5PM
  • Sunday:11AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations