When I pulled up my car the guy was completely rude to me. I had sand and dog hair in my car because wed just taken our dog to the beach. He wanted to charge me $55 to clean the inside. I said Im sorry but my budget today is $25, can you just do a regular wash? He would not wash it. No joke. I also took out one of my mats and gently let some of the sand run off of it onto the pavement and he said Dont do that, I am allergic to dog hair! How on Earth is this guy allowed to deal with customers? Horrible!! Do not go to the this place. The sad thing is his workers are very nice. I feel sorry for them that they have to work for a guy like that :-(((
Super quick oil change, the fact that you can stay inside your car is awesome, plus you get a free carwash with every oil .
Always great service! The whole team is very knowledgeable and professional, Ive never had to wait long to be helped for either an oil Change or brake service. Plus you get a free car wash with each service/visit
Price are good but quality of car wash just ok they don’t do excellent good job every time I need tell them re do inside vacuum again or go over exterior. Most cases not even worth to tell I am doing my self in home . They just rush to get another car to make another tip $
Always quick reliable oil change with friendly service and free carwash!!
They didnt clean the rear foot wells AT ALL.Theres still dust on the dashboard.And I cant find my tiny bottle of cologne that was in the drivers door pocket after wash.I remember why I stopped coming here
This is all about the service. I went in for an oil change and car wash. It turned out that I needed brakes. They were able to get me in right away. I could have waited in the waiting area, but the park across the street offered more comfort. When the car was done, I was waved over. The car was completely repaired, washed & dried. My bill was fair & I was treated respectfully. I know Ill return here.
Great quality for the price, fully detailed car with no dirt anywhere.
Came here after they had recently reopened from COVID-19 closing. All I can say is for what you pay for just go wash your own car or find another car wash facility. Ive been here 3 times and this will be my last. I kept wanting to give them the benefit of the doubt, but POOR WORK . It was 12:30pm and didnt return to pick up my car until 2:00, however who cares that they had plenty of time to clean my vehicle, it still had stains and my tires were not properly cleaned.(Interior screen of my car scratched)Save your money !!
Family owned business I believe and they are always so nice...since they had the chance to reopen from the Covid lockdown, everything has been arranged to be as safe as possible, from payment to waiting area seating are distanced, hand sanitizers always available, offering free wifi for customers while waiting...I hope their business is always up and running, hard working people deserve the best!
Awesome service, always quick and easy
Excellent workers! They helped me in a timely fashion and the man who cleaned my car did an AMAZING JOB!!!!! Will definitely be back again !
I dont visit other car wash places after I found out this place. They always do a thorough job. Weekdays are better though, because theyre not so busy.Its an amazing place worth a visit.
Today was my first time getting an oil change at Burbank Pit Stop and I am now a lifetime customer. The crew did not try to hustle what I didnt need and I got a free car wash! Great service and excellent hardworking employees. I will recommend to my friends and family. Thanks Pit Stop for making my first experience a great one!
Not sure what all the bad reviews are about...I had a great experience here today. Got an oil change and a car wash.Prices were great, it was very quick service, staff was friendly, and the owner was very nice.I used to go to another place but the staff was always rude.Will definitely be coming back here again.There’s someone in the reviews complaining that the people don’t speak English... that’s a ridiculous thing to complain about for one. Two, everyone I came in contact with today spoke English. That’s not something that should be taken into consideration when coming here anyway.
They are very thorough and offer a great car wash. However, would it hurt the guy to greet you warmly? Im driving in to give you my money! At least be kind.That being said, it is conveniently located near the 5 freeway and right near my parents house. Overall, Id recommend the place.
100% scammers. They act Like they dont understand simple requests for a wash and dry for $7 and they try to charge me $18. The guy said he should have charged me $20. On top of that, i was there at 945am, where they have a big sign that says early bird special of $12.99. WTH. Then they get mad at me for catching their scam. Ugh.
This was my first time getting an oil change at Burbank Pit Stop and I had an excellent experience. The staff was friendly and the service was quick and efficient. They even gave me a Free car wash with my oil change!
Fast service! Free car wash with oil change
I Love The way they take care of the cars while they wash them they also have a loyalty program after 10 washes
Im very happy with the service at Burbank Pit Stop. the management is eager to provide the best service and the staff is friendly and efficient. i really felt like they went the extra mile for me. highly recommend this place
They didnt clean my car very well they ran it through the car wash machine and then they basically dried it when I walked up I had to point out stuff on the car for them to wipe down they told me one of the bird poop areas wont come off when really they just didnt want to put some elbow grease into it. The stain would have come off with a little scrubbing, bird poop isnt permanent. When they did the interior they cleaned off the dust well a good bit of it I had some glue stick to the dash from something and they didnt run that off. They just dont care so I wouldnt recommend I and I wont go back.
I just moved to this area from Pasadena. This car wash is great, used for several times and the guys were very thorough with my cars, way better than in 3 different car washes I used for last few years. Recommend!
Stay away!! They will lie to get as much money as they can. Be aware!!!!I took my car there for an oil change. They told me they were going to charge me 15 dollars extra because they couldn’t open the compartment where they put the oil. They told me who ever did my oil last broke it and sealed it with glue. He took off the sticker indicating who did my last oil change.He couldn’t find for two minutes. I told him I would just take it to them.I took it to the previous place, they said they are lying. These people are crooks, all they want is money.
Excellent customer service and a thorough wash! The guys are always polite and respectful! Highly recommend this establishment!
For $7 I expected a basic car wash, but my expectations were exceeded. They spent like 30 mins on my car! It was sparkling afterwards. Had to give a good tip to the guy vacuuming the crevices in my door and trunk door (this was with the exterior wash). I will be coming back 1-2x a month. And on top of all this, they have a really nice/clean gift shop, lots of drinks, snacks and fancy ass air fresheners.
They tried to fight someone after they scratched their car. Totally got in the mans face. Not the customer service I’m looking for. Shame on these people. The fight was because the shop people weren’t big enough to admit to wrong doing.
Great locally-owned car wash. The staff is friendly and theres a convenient waiting area with WiFi and coffee. A Deluxe Wash that includes vehicle interior and exterior will set you back less than $20. For that price they did an exterior wash, armor-all-ed the tires, cleaned the windows, and did a thorough wipe down and vacuum if the interior. You can watch the team members work on your vehicle and more then once I saw them re-do a window after the initial cleaning to ensure quality.The whole process took about 30 minutes. The attendant allowed me to inspect and make sure that the wash met my expectations: my car looked great and I was very satisfied.PRO TIP: If you are paying with credit or debit card, ask for cash back at the cashier station so that you can tip your attendant. You can get up to $10.
Great service, also they closed on April 24th, that is all I need to know, thx!
The worst service is terrible a very negative attitude you have to come with your clean car so you dont get paid so much money so much experience was terrible I came here this place because my car was dirty and it was the spice in the morning $ 10.99 but since it was an svs they charged me 4 dls more I agree when they saw that my van came with pieces of cinnamon thrown on the floor I raised the rate to 23dls
There’s never a long wait here and everyone is quick and courteous! Plus you get a free car wash out of an oil change! Doesn’t get better than that!
Wonderful service and a free car wash with purchase of a great priced oil change! Didnt try to push anything on me and were truly friendly.
They do their work, and they do it rather quickly and very well done. The only thing Id complain about is the lack of human touch to this place. No one really greets you or tries to even engage with you. Very business like, in, out, gone. Some people might like it, others may not.Bonus, though, theyll offer you a free car wash with most anything you do. Prices are very fair.
I wish i found this place sooner. They are excellent. They took the time to really dry my car, and were very detailed.
Good quick affordable car wash.
They left my headlights on and completely drained my battery. Had to stay an additional hour and wait for them to charge it. Wont be returning to this car wash.
I looked all around and oil changes are most standard prices this place was cheaper and the service was great for the price plus got a full service car wash its a no brainer ..oil change for cheaper plus a free full car wash im sold will be coming here from now on and in my eyes anyone else looking to change the oil and drive off with a clean car should two thumbs up thanks pit stop
Always get a great wash. Good hard working staff.
Friendly and quick
Great car washes and quality service from employees.
A perfect place to wash your car very professional people there!
OIL CHANGE: I went to Jiffy Lube and Valvoline for an average oil change cost of $80???? $40.00 all included, tax, disposal fee, and CAR WASH. I usually pay for Car Detailing so the car wash is not as important as the oil change + car wash PRICE COMBO
Horrible, spent $20, and they just ran it through to get washed & didnt even hand dry it . They didnt even bother to vacuum inside my vehicle nor did they clean it inside . Terrible place, nothing but a rip off. Never returning again.
They charge us $79.95 for change oil it’s expensive compare to others.
Great value and quick service.
Great value for oil change + a complete car wash. Used to be exterior wash only under previous ownership.
Beware of CROOKED business practices. EXTORTION. This place advertises a free full service car wash with oil change. When I pulled up and showed my receipt, first he tried to upcharge me with wax. When I said no thanks, he said, well theres some white specs on the car that would require them to first hose it off before going into the machine. (never had anyone mention this anywhere before) and charged me an extra $10! Which is nearly the price of their regular wash. Totally shady business practices here.
Oil change and free car wash... only regular wash, but please TIP them.You have to expect an hour on a weekend, otherwise they have specials on weekdays, I dont have the details.
Paid extra for car detail. Instead of 14.99 I paid over $45. Car was not clean enough on inside for what paid for and a few days later I realized my change purse was missing.
Get a haircut Masi👍
Worker got in my car and started revving the engine. i lost it and started yelling, none of the employees speak english and are not trustfuldo not trust them with your car, worst place especially if you care about detail and things being done the right way
Cheap, good car wash! Inside and out and done in no time!
At least they were open
I just moved to Burbank and was looking for a good car wash, after reading some of the negative reviews, I started having second thoughts about his place but went ahead anyways.So glad I did, fantastic job in and out and for the negative reviewers, get a life!!
Been going here for oil change and car wash since 2000.
$40 oil change and hand car wash.
Super helpful!
$112 oildchange, robberyWill not return
Fast and good price!
To get rid of mosquitoes you need to spend $30
Good for oil change
Pretty fast,and friendly
Free car wash with oil change
I usually change oil at the dealer for 60 dollars. They did not know what kind of oil to use and asked for 102 dollars. Plain robbery.
They should fix the washing machine, it is well done.
Good EB service all